Nursing Home Resident Satisfaction Survey 2017 Final Results ASHTABULA COUNTY NURSING AND REHABILITATION CENTER

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1 DOMAIN SATISFACTION SCORE HIGH TO LOW The Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman conduct a biennial satisfaction survey of residents in long-term care facilities to measure satisfaction with their quality of care and quality of life. Developed by the Scripps Gerontology Center at Miami University of Ohio, the survey was administered from August to December 2017 by Vital Research using structured, face-to-face interviews with residents. FACILITY AVERAGE STATEWIDE AVERAGE CARE AND SERVICES MOVING IN ENVIRONMENT CAREGIVERS FACILITY CULTURE MEALS AND DINING SPENDING TIME INTERVIEWS COMPLETED FACILITY 28 STATEWIDE 22,815 LONG-TERM 23 LONG-TERM 19,3 SHORT-TERM 5 SHORT-TERM 3, FACILITY INTERVIEWS TO MEET +/- 10% MARGIN OF ERROR Scores represent percent of positive resident responses for each item. AVERAGE AGE OF RESIDENT FACILITY 81 OVERALL SATISFACTION SCORE FACILITY 91.5 Page 1 of 18 STATEWIDE 78 STATEWIDE 77.8

2 FACILITY INDICATORS RANKED LOW TO HIGH Did you feel warmly welcomed as a new resident? Were you given enough help to learn how things work here? DOMAIN: MOVING IN OVERALL DOMAIN SATISFACTION SCORE FACILITY 97.6 STATEWIDE 86.8 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE Scores represent percent of positive resident responses for each item. *Results based on residents who responded Yes to Do you remember what it was like when you first moved in here? Page 2 of 18

3 FACILITY INDICATORS RANKED LOW TO HIGH Do the people who work here keep you connected to the community? Do you spend too much time waiting for things? (Score shows percentage of residents answering "No.") Do you have something to look forward to most days? Do you like the activities that are provided here? Does the nursing home [or facility name] provide enjoyable things to do on the weekends? Do you usually enjoy how you spend your time? Are you given plenty of opportunities to do things that are meaningful to you? DOMAIN: SPENDING TIME OVERALL DOMAIN SATISFACTION SCORE FACILITY 82.3 STATEWIDE 71.0 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Scores represent percent of positive resident responses for each item. Page 3 of 18

4 FACILITY INDICATORS RANKED LOW TO HIGH Did (Do) the therapists help you set goals? Are your preferences about daily routines carried out? Do the people who work here give you enough time to do the things you can do for yourself? Did (Does) the therapy help you meet your goals? Did (Do) you know who to speak to about your therapy progress? DOMAIN: CARE AND SERVICES OVERALL DOMAIN SATISFACTION SCORE FACILITY 98.6 STATEWIDE 86.8 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE Scores represent percent of positive resident responses for each item. *Results based on residents who responded Yes to Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, while living at this nursing home? Page 4 of 18

5 FACILITY INDICATORS RANKED LOW TO HIGH Do the same people take care of you most of the time? Do the people who work here come quickly anytime you call or ask for help? Do the people who work here ever get angry at you? (Score shows percentage of residents answering "No.") Do the people who work here tell you what they are doing when they care for you? Do the people who work here do things the way you want them done? Are the people who work here knowledgeable about your medical conditions and treatments? DOMAIN: CAREGIVERS OVERALL DOMAIN SATISFACTION SCORE FACILITY 92.4 STATEWIDE 79.2 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Are the people who work here gentle with your care? Do the people who work here check on you often enough to see if you need anything? Scores represent percent of positive resident responses for each item. Page 5 of 18

6 FACILITY INDICATORS RANKED LOW TO HIGH Do you get your favorite foods here? Do you look forward to mealtimes? Do you like the food here? Do you have input into the food that is served? Does the menu change often enough? DOMAIN: MEALS AND DINING OVERALL DOMAIN SATISFACTION SCORE FACILITY 90.7 STATEWIDE 66.1 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Scores represent percent of positive resident responses for each item. Page 6 of 18

7 FACILITY INDICATORS RANKED LOW TO HIGH Is it easy for you to get around in your room? Can you enjoy the outdoors when you want to? Can you find a place to be alone when you want to be alone? Do you feel safe here? Do you feel you have enough privacy? Is it very clean here? DOMAIN: ENVIRONMENT OVERALL DOMAIN SATISFACTION SCORE FACILITY.3 STATEWIDE 87.8 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Are your personal items safe here? Scores represent percent of positive resident responses for each item. Page 7 of 18

8 FACILITY INDICATORS RANKED LOW TO HIGH Are you friends with anyone who lives here? Are you encouraged to speak up about things you don t like here? Would you highly recommend this nursing home to a family member or friend? Are your concerns taken care of in a timely way? Do the people who work here seem happy to work here? Do you feel included in life here? Do the people who work here go above and beyond to give you a good life? DOMAIN: FACILITY CULTURE OVERALL DOMAIN SATISFACTION SCORE FACILITY 92.3 STATEWIDE 77.4 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Are you involved in decisions about your care? 67 Scores represent percent of positive resident responses for each item. Page 8 of 18

9 Do you remember what it was like when you first moved in here? A CLOSER LOOK: MOVING IN YES NO DON'T KNOW 75% 25% Were you given enough help to learn how things work here? 100% Did you feel warmly welcomed as a new resident? 95% 5% Due to rounding, percentages may not add up to 100% Page 9 of 18

10 A CLOSER LOOK: SPENDING TIME YES NO DON'T KNOW Do you usually enjoy how you spend your time? 89% 7% 4% Do you have something to look forward to most days? 79% 21% Do the people who work here keep you connected to the community? 54% 46% Are you given plenty of opportunities to do things that are meaningful to you? % 4% Do you like the activities that are provided here? 79% 7% 14% Do you spend too much time waiting for things? 79% 21% Does the nursing home [or facility name] provide enjoyable things to do on the weekends? 86% 7% 7% Page 10 of 18

11 A CLOSER LOOK: CARE AND SERVICES YES NO DON'T KNOW Are your preferences about daily routines carried out? 93% 4% 4% Do the people who work here give you enough time to do the things you can do for yourself? % 4% Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, 64% 36% Did (Do) the therapists help you set goals? 94% 6% Did (Does) the therapy help you meet your goals? 94% 6% Did (Do) you know who to speak to about your therapy progress? 89% 11% Page 11 of 18

12 Are the people who work here knowledgeable about your medical conditions and treatments? Do the people who work here do things the way you want them done? Do the people who work here check on you often enough to see if you need anything? A CLOSER LOOK: CAREGIVERS YES NO DON'T KNOW % % 100% 4% 4% Are the people who work here gentle with your care? 100% Do the people who work here come quickly anytime you call or ask for help? 86% 14% Do the people who work here ever get angry at you? 89% 7% 4% Do the people who work here tell you what they are doing when they care for you? 93% 7% Do the same people take care of you most of the time? 75% 25% Page 12 of 18

13 A CLOSER LOOK: MEALS AND DINING YES NO DON'T KNOW Do you get your favorite foods here? 75% 11% 14% Does the menu change often enough? 86% 4% 11% Do you have input into the food that is served? 89% 7% 4% Do you like the food here? 86% 7% 7% Do you look forward to mealtimes? 86% 11% 4% Page 13 of 18

14 A CLOSER LOOK: ENVIRONMENT YES NO DON'T KNOW Is it very clean here? 100% Is it easy for you to get around in your room? 89% 11% Can you enjoy the outdoors when you want to? 82% 4% 14% Do you feel you have enough privacy? % 4% Can you find a place to be alone when you want to be alone? % 4% Are your personal items safe here? 100% Do you feel safe here? % 4% Page 14 of 18

15 Are you encouraged to speak up about things you don t like here? A CLOSER LOOK: FACILITY CULTURE YES NO DON'T KNOW 86% 7% 7% Are your concerns taken care of in a timely way? 93% 7% Are you involved in decisions about your care? % 4% Do the people who work here seem happy to work here? 93% 7% Do the people who work here go above and beyond to give you a good life? 93% 4% 4% Do you feel included in life here? 89% 4% 7% Are you friends with anyone who lives here? 79% 21% Would you highly recommend this nursing home to a family member or friend? 93% 7% Page 15 of 18

16 PRIORITY INDEX DOMAIN SCORES HIGH TO LOW PRIORITY INDEX The Priority Index (PI) is a tool designed to help facilities focus quality improvement efforts on areas that matter most to residents. PI scores range between 0 and 100. Calculations are based on domain and item satisfaction scores that are closely related to overall satisfaction scores and are relatively low in comparison to other domain or item scores. The higher the PI rating the more room for improvement or importance to maintaining quality. TARGETED FOR QUALITY IMPROVEMENT OR MAINTENANCE MEALS AND DINING 79 SPENDING TIME 64 MOVING IN 57 CARE AND SERVICES 57 CAREGIVERS 57 ENVIRONMENT 43 FACILITY CULTURE 43 Page 16 of 18

17 PRIORITY INDEX ITEM SCORES A Priority Index score was calculated for each item within each targeted domain. Items highlighted in red show the most room for improvement or are most important for quality maintenance. MEALS AND DINING Do you get your favorite foods here? Do you have input into the food that is served? Do you look forward to mealtimes? Do you like the food here? Does the menu change often enough? TARGETED FOR QUALITY IMPROVEMENT OR MAINTENANCE Page 17 of 18

18 PRIORITY INDEX ITEM SCORES A Priority Index score was calculated for each item within each targeted domain. Items highlighted in red show the most room for improvement or are most important for quality maintenance. SPENDING TIME Do the people who work here keep you connected to the community? Do you spend too much time waiting for things? (Score shows percentage of residents answering "No.") Do you have something to look forward to most days? Does the nursing home [or facility name] provide enjoyable things to do on the weekends? Do you like the activities that are provided here? Do you usually enjoy how you spend your time? Are you given plenty of opportunities to do things that are meaningful to you? TARGETED FOR QUALITY IMPROVEMENT OR MAINTENANCE Page 18 of 18