2014 Annual Convention & Expo

Transcription

1 North Carolina Health Care Facilities Association 2014 Annual Convention & Expo February 23-26, 2014 Sheraton Four Seasons Joseph S. Koury Convention Center Greensboro, North Carolina

2 Sunday, February 23 2:00 pm - 6:00 pm Registration Kiosk Open 3:30 pm - 5:30 pm NCHCFA Business Meeting & Election of Officers 5:45 pm - 6:45 pm Welcoming Reception Monday, February 24 8:00 am - 6:00 pm Registration Kiosk Open 8:00 am - 10:00 am Regulatory Update 10:15 am - 12:15 pm Unleash Your Inner Tyrant Schedule-At-A-Glance 12:15 pm - 1:45 pm NCHCFA Town Hall Meeting & Luncheon 2:00 pm - 4:00 pm Three Concurrent Breakout Sessions Workplace Violence: Warning Signs, Red Flags and What Puts You at Risk Social Media: Realizing the Good While Avoiding the Bad and the Ugly Ethical Dilemmas: Which Decision is the Correct Decision? 4:15 pm - 6:15 pm Workplace Violence: Warning Signs, Red Flags and What Puts You at Risk Social Media: Realizing the Good While Avoiding the Bad and the Ugly Ethical Dilemmas: Which Decision is the Correct Decision? 8:00 pm - 11:00 pm Chairman's Evening Extravaganza - A Night In Olympic Village Tuesday, February 25 7:30 am - 3:00 pm Registration Kiosk Open 8:00 am - 10:00 am Reimbursement Hot Topics 10:30 am - 12:30 pm Expo 2014 Seminars for Package Two Registrants Only Billing Office Staff-Navigating NCTracks Nurse and Nurse Aides-Responding to Challenging Behavior 10:30 am - 4:00 pm Expo Let the Games Begin 12:30 pm - 2:00 pm Expo Buffet Luncheon 6:00 pm - 6:30 pm Pre-Celebration Reception 6:30 pm - 9:00 pm 2014 Annual Awards Celebration Going for the Gold with Dan Jansen Wednesday, February 26 9:00 am - 11:00 am Who Hijacked My Fairy Tale?

3 Convention Highlights Monday, February 24 12:15 pm - 1:45 pm NCHCFA Town Hall Meeting & Luncheon Join your colleagues for lunch and current NCHCFA district news, as well as an informative report from our nation's capital. We are pleased to announce our special guest, Economist Dr. Robert Artis. Dr. Artis will discuss current economic trends and provide an in depth analysis on the future impact on long term care. He is an inside the beltway expert! Dr. Artis served as a special advisor and consultant to both the Clinton and Bush Administrations Council on Economic Development in Washington, DC. Register today and stay up-to-date with the latest hot topics in long term care. Great door prizes will be awarded! Administrators will earn 1.0 hour of continuing education for this program. 8:00 pm - 11:00 pm Chairman's Evening Extravaganza A Night in Olympic Village It's time for Chair Cheryl Clapp-Coleman to pass the torch! Come help her celebrate like a champion. Join Cheryl and the Board of Directors in Olympic Village for the official gala of the 2014 Winter Olympics! You will not want to miss this international affair. There will be food, fun and entertainment from around the world. The band Soul Fish is back by popular demand and will play all the greatest tunes from your favorite decade. You will not need your passport to enter this international pavilion! Start the evening in Sochi, Russia with a regional refreshment before you head to the Krasnaya Polyana slopes. Represent team USA and ski like Lindsay Vonn on the Alpine Downhill Challenge or snowboard like Shaun White on Thunder Mountain. Once you have worked up an appetite, visit Hamburg, Germany for an imported surprise while continuing your tour of Europe. You do not have to go through customs when you return to the United States! Visit New York and challenge a colleague to a game of Air Hockey and recreate the 1980 Lake Placid, Miracle on Ice before you enjoy some American food and fun. Will you make it to the medals podium? Come dressed as an Olympic athlete from the past or present, or as a spectator from your favorite country! Great prizes will be awarded for the best dressed male and female. Heavy hors d'oeuvres will be served. Register today, you will not want to miss this Olympic event! Tuesday, February 25 10:30 am - 4:00 pm 2014 Expo & Buffet Lunch Let the Games Begin Visit all 165 booths of the 2014 NCHCFA Exposition. The theme for EXPO 2014 is Let the Games Begin. NCHCFA is in the Olympic spirit, and exhibitors will be going for the gold while they put their products in the spotlight! Be sure to take your validation card to be eligible for the Grand Prize drawing to be held during the 2014 Annual Awards Celebration. Before you turn it in, don't forget to vote for your favorite company that best incorporates this year's theme. Many other prizes from exhibitors will be awarded throughout the day. Keep in mind that winners must be in the exhibit hall to receive their prizes. For a relaxing break, a buffet lunch will be served from 12:30 pm - 2:00 pm. Lunch is included with Package Two registration, but is an additional charge for Packages One and Three.

4 Convention Highlights Tuesday, February 25 6:00 pm - 9:00 pm 2014 Annual Awards Celebration Going for the Gold with Olympian Dan Jansen Be a part of this special evening and join in recognizing the NCHCFA 2014 Special Award recipients. Providers, vendors and community representatives will unite to honor excellence in our profession. District I Nurse Aide of the Year Garnet McMillan - Macon Valley Nursing and Rehab Center District II Nurse Aide of the Year Rovonda Campbell - Hunter Woods Healthcare District III Nurse Aide of the Year Veronica Cheek - Universal Health Care / Ramseur District IV Nurse Aide of the Year Cathy Smith - Golden Years Nursing Home District V Nurse Aide of the Year Sidney Richardson - South Village 2014 Riley W. Clapp Outstanding Service Award Delores Jones - Skyland Care Center 1994 Olympic gold medalist Dan Jansen is a symbol of strength, hard work and perseverance. He first captured the world's attention during the 1988 Winter Olympics. Hearts went out to him when the world learned that his sister, whose last words were ones urging him to victory, had died mere hours before his first race. Although he did not medal, the US Olympic Committee honored him with the Olympic Spirit Award. The speed skating champion embodies the competitive spirit, and his story inspires us to reach for our own personal "gold." While heavily favored, in 1992 the Olympic gold eluded his grasp again. During his final chance in the 1994 Olympic Games Dan told himself to relax and enjoy himself. His performance dazzled the spectators with a world record and an Olympic gold medal in the 1000 meter event. With humor, sensitivity and candor, Jansen outlines the principles that supported him through the process of dealing with his losses and overcoming his obstacles, a process that he now understands is one of growth. The lessons he has learned from his own life experiences are the foundation of the life he lives today. The youngest of nine children born to Harry and Gerry Jansen, a retired police officer and a retired nurse, Dan is a first class competitor. He is also a man who knows about dreaming big and the work, positive attitude, and strength it takes to make those dreams come true. Register today so you do not miss this extraordinary event! The Board of Examiners for Nursing Home Administrators has approved 1.0 hour of continuing education for this event for administrators.

5 About Our Award Winners Submitted by Richard Brady, Administrator, Macon Valley Nursing and Rehab Center: Garnet McMillan has been in long term care for 35 years and is currently a Medication Aide. She is contagious with her upbeat attitude and continuous smile! Garnet has the ability to listen to others and relate to a variety of individuals based on her life and work experiences. She is always thinking about others and even comes to the facility on her days off to visit with her residents. In addition, Garnet also volunteers her time at local schools to spend time with her grandchildren. She assists with field trips and is willing to help with anything when needed. When asked why this was her chosen profession, Garnet says, I always wanted to be a nurse, but coming from a family of 13 we did not have the money for college or nursing school. In 1978 I had an opportunity to become a Nursing Assistant. Becoming a nursing assistant let me live part of my dream and let me work in the healthcare field. I started out working in nursing homes and I just loved it! I love my residents and I have always enjoyed taking care of the elderly, they really seem to need and appreciate tender, loving, care. Submitted by Valarie Elliott, Human Resource Manager, Hunter Woods Healthcare: Rovonda Campbell is a Nurse Aide and has worked in the long term care field for 21 years. She always displays a very calm and pleasant personality regardless of the situation. Rovonda gives excellent care and is always a team player. If a resident has a special request, she is out the door to get it after checking with the nursing staff for approval. When asked why this was her chosen profession, Rovonda states, I had so many great doctors and nurses that had influenced me in my life that I wanted to be able to do the same. I was very sick as a child and wasn't expected to live. After I survived past the time frame the doctors had given me, I was still unable to speak. I had to learn sign language to be able to communicate with my family. At the age of six, God gave me a second miracle and gave me my voice. While taking speech therapy, I remember sitting in the waiting room with my mother and deciding then and there that I wanted to help others when I grew up. Since becoming a Nurse Aide, I have given everything I can to help make a difference in other's lives. Submitted by Jeri Ann Lindsay, Director of Nursing, Universal Health Care / Ramseur: Veronica Cheek works as a Restorative Aide and has been in long term care for 10 years. Veronica's attitude and willingness to be flexible and adapt to changes goes beyond all expectations. She is an asset in formulating care plans and communicating interventions that work for her residents. Her calm affect and ready smile always makes the residents feel safe and at home. Veronica says, When I was about five or six years old, my grandmother took me into her loving home. She taught me about God, honesty and manners. At the age of 10, my grandmother got dementia. Caring for her became my daily routine. I had to learn to be respectful and most of all, have a lot of patience. She made me a better person because without her, my life would have turned out so different and perhaps even tragic. She saved me! When I was eighteen she passed away. I knew then what I wanted to do for the rest of my life. People always say it takes a special person to do what I do, but from the beginning I knew what I was called to do. I am that special person, I'm a caregiver. Submitted by Melissa Hobbs, Administrator, Golden Years Nursing Home: Cathy Smith is a Nurse Aide and has been in long term care for 22 years! Cathy by far wins the spirit award for Golden Years. Everyone looks to Cathy to see what creative way she will brighten the daily lives of the residents, especially for holidays and National Nursing Home Week. There is no such thing as someone else's job in Cathy's eyes. She is a resident advocate and seeks to help each resident in the way they most need it. This may include shopping for a particular item or braiding their hair. She also visits residents that are in the hospital. Cathy is good to her co-workers as well. Many days, she will bring in donuts and biscuits for the staff to share. When asked why this was her chosen profession, Cathy says, There is satisfaction in this profession which is better than money, more valuable than a holiday and as important as a family event. My satisfaction is to see a sick person smile, to hear their stories, to help alleviate their loneliness and despair. My satisfaction is in knowing they are cared for and have value as human beings. This is why I do what I do. Submitted by Linda Tharrington, Administrator, South Village: Sidney Richardson is a Nurse Aide and has been in long term care for 42 years! Sidney joined the South Village staff in 1971 and only intended to work long enough to purchase his girlfriend a Christmas gift, but realized quickly that that he loved the job. He is selfless, always willing to make the extra effort for the residents and their families. One Christmas, Sidney convinced the administrator to allow him to use the facility van to transport residents home to be with their loved ones. Sidney used his personal time to shuttle residents back and forth, missing precious time with his own family. Outside of work, he enjoys spending time with his three children and nine grandchildren. Sidney says I never really developed any hobbies, but I enjoy working with my hands. The good Lord has given me my health and my best times are helping less fortunate neighbors building ramps or repairing their homes or vehicles. When asked why this was his chosen profession, Sidney says, If you enjoy what you are doing, you never work a day in your life. I have loved it from the first day until now! Submitted by Judy Brooks, Activity Director, Skyland Care Center: Delores Jones has worked in long term care for 25 years and is an Activity Assistant. Delores always has a smile on her face. Nettie Biddix, Housekeeping supervisor says, Delores is one of the most dedicated people I have ever known. She goes above and beyond her normal job duties, whether it is singing with the residents, assisting with crafts, or even calling bingo. She loves all of the residents and caters to them, making sure their needs are met at all times. Delores loves to cut-up with them and they love it! Delores doesn't accept the words, I can't. She is so driven and committed to each resident. A new resident says, I moved myself to the nursing home so I could sleep. I assumed my days of living a fuller life were done, until I met Delores! Delores has had me out on a boat, shopping at the mall and singing and traveling in the facility singing group! I asked Delores what could possibly be next for me and she said 'what about skydiving?' I cry every day, but they are tears of joy. I thank God every day for Delores. She is a precious gift to me and she has shown me what life could be like again.

6 Package One Educational Sessions Sunday, February 23 3:30 pm - 5:30 pm NCHCFA Business Meeting & Election of Officers AHCA President to Keynote Annual Business Meeting Cheryl Clapp-Coleman, Chair of the NCHCFA Board of Directors, will call the meeting to order promptly at 3:30 pm. Mark Parkinson, President and Chief Executive Officer, American Health Care Association, will highlight the meeting with a detailed summary of AHCA's advocacy in recent months in Washington and his outlook for Following Governor Parkinson's remarks, the biannual election of officers and members of the Board of Directors will be conducted along with other reports and action items related to operations of NCHCFA. Attendance at this meeting is for NCHCFA MEMBERS ONLY. NCHCFA issued name badges will be required for entry. ark Parkinson became President and Chief Executive Officer of AHCA in January 2011 after completing his term as Governor of Kansas. Before becoming Governor, Mr. Parkinson was an owner and operator of Mlong term care facilities in Kansas and Missouri. Mr. Parkinson has a long history of public service to the state of Kansas. Serving as State Representative, State Senator, Lieutenant Governor and Governor, he provided leadership to reduce state spending by over $1.5 billion in two years to match reduced revenues caused by the recession and supplied the necessary support and guidance to accelerate statewide alternative energy initiatives as wind farm assets tripled in Kansas over 24 months. A native Kansan, Mr. Parkinson graduated summa cum laude from Wichita State University and first in his class from the University of Kansas School of Law. 5:45 pm - 6:45 pm Welcoming Reception Join us in kicking off this year's convention with light hors d'oeuvres as you unwind and visit with colleagues. Get together with old friends, make new acquaintances, and relax as we get this year's convention off to a great start. A host bar will be provided. Monday, February 24 8:00 am - 10:00 am Regulatory Update Presented by NCHCFA Executive Vice President, Polly Welsh, this session will give attendees an opportunity to learn the latest on regulatory issues. Deficiency citation trends, North Carolina's Quality Measures data, and trends in Immediate Jeopardy citations and dispute resolution will also be discussed. Cindy H. Deporter, MSSW, Interim Assistant Section Chief Acute Home Care Section, and Quality Evaluative Systems Manager Nursing Home Licensure and Certification of Division of Health Service Regulation, will present an update on the implementation of the Electronic Plan of Correction (epoc) pilot in North Carolina to include discussion as well as questions from the audience. indy H. Deporter, MSSW, was appointed as Interim Assistant Section Chief of the Acute Home Care Section in July of 2013, which has approximately 2000 Home Care Agencies, 269 Certified Home Health CCare Agencies and 200 Hospice Agencies in North Carolina. She is also Branch Manager of Quality Evaluative Systems at DHSR. This section is responsible for Informal Dispute Resolution (IDR), Independent Informal Dispute Resolution (IIDR), Enhancement Coalition, Enhancement Grants, Civil Money Penalty (CMP) Money and the Quality Improvement Committee. Ms. Deporter also handles Quality Indicator Survey (QIS), and leads epoc that is being implemented by CMS.

7 Package One Educational Sessions olly Welsh is NCHCFA's Executive Vice President. She is responsible for all regulatory systems pertaining to long term care, including monitoring and interpretation of regulatory activity. Polly is the Chair of the AHCA PAffiliate Regulatory Policy Task Force. She is the staff representative for the Medical Care Commission, the Regulatory Focus Bulletin (RFB) partnership with the Division of Health Service Regulation (DHSR), the Medication Technician/Health Care Personnel Registry/NA Registry, and NCHCFA's Council on Provider Relations. In the areas of quality initiatives, Polly is the staff liaison to the Centers for Medicare & Medicaid's (CMS) Quality Improvement Organization (QIO), NC New Organization Vision Award (NOVA) special licensure designation, NCHCFA's Standards and Ethics Committee, the Innovations teams and My Innerview initiative for NCHCFA's Journey to National Best, as well as the Advancing Excellence national quality initiative. She also serves on the NC Institute of Medicine's (IOM) Quality LTC task force and is on the Editorial Board for the North Carolina Medical Journal. Polly develops and conducts statewide educational sessions on clinical, quality and regulatory issues. She received her Bachelor of Science in Health Occupations Education from NC State University. Prior to joining the Association, she worked as Assistant Branch Head for the Medical Review Branch and was the Training Coordinator for the Medicare/Medicaid Certification Section at DHSR. Prior to her work at DHSR, Polly worked as a staff nurse and in nursing administration in both acute and long term care facilities. Monday, February 24 10:15 am - 12:15 pm Unleash Your Inner Tyrant! The first training of its kind, Unleash Your Inner Tyrant helps managers and executives become better leaders by showing them everything they should avoid! Veteran comedian-turned-corporate speaker Jeff Havens employs his trademark wit and reverse psychology to teach attendees the worst of all leadership practices. His hilarious takes on leadership, change management, communications, and professional development have been featured on Fox Business News, the Wall Street Journal, Business Week, CNBC and many more. By highlighting and then poking fun of practices we're all guilty of, Jeff offers a unique and delightful twist on the traditional motivational program. Original, informative, hilarious and powerful, Jeff Havens has transformed the way corporate America approaches the idea of personal and professional growth. Jeff's presentation is guaranteed to leave you restored, surprised, and begging for more! eff Havens is a Phi Beta Kappa graduate of Vanderbilt University. Jeff began his career as a high school English teacher before following his father Rex Havens into the world of stand-up comedy, where he worked Jwith some of the brightest lights in American comedy and honed the art of engaging audiences through laughter. But his impulse to teach never faded, and soon he began looking for an avenue to combine both of his passions into entertaining and meaningful presentations. Jeff has brought his unique, side-splitting, messagebased lectures and keynote addresses to General Electric, Ford Motor Company, Purdue, and hundreds of other corporations and colleges in the United States and Canada. 2:00 pm - 4:00 pm Three Concurrent Sessions (Attendees may pick one session during this time frame) Workplace Violence: Warning Signs, Red Flags & What Puts You at Risk! Unfortunately, every health care facility can be hurt by workplace violence. Often in workplace violence situations there were red flags that were not recognized before tragedy struck. Carol Fredrickson, CEO and co-founder of Violence Free, will identify red flags and additional early warning signs of violence and the impact it could have on you and your facility. In addition, she will discuss how domestic violence can impact the safety and security of others and what puts individuals and facilities at a higher risk for violence. This informative program will also provide an overview of vicarious liability and the significance of a facility workplace violence policy. Through case studies, Carol will also give real life scenarios to help attendees keep themselves and their facility violence free!

8 Package One Educational Sessions arol Fredrickson is the CEO and co-founder of Violence Free. Clients rely on Carol's skills, knowledge and expertise to avert violent workplace disasters and save lives. She is a recognized authority on workplace Cviolence & conflict in the workplace. She has been profiled and interviewed by hundreds of print, radio, and television outlets including, USA Today, NBC, and ABC, and she consults with the media on a regular basis. Carol spent 15 years in law enforcement specializing in emergency services and disaster preparedness. She was awarded the Police Chief's Commendation for saving the life of a police officer. Since 1993 over 100,000 people have benefited from Carol's powerful message of personal strength and self-reliance. She keeps audiences on the edge of their seats with stranger-than-fiction case studies and "worst case scenarios" pulled from hundreds of reallife violent workplace situations - and preventing hundreds more through her work "in the trenches" onsite with corporate clients, partnering with law firms, and working closely with law enforcement agencies nationwide. Social Media: Realizing the Good While Avoiding the Bad and the Ugly The social media revolution is the defining communications trend of the third millennium. Organizations of all types, whether they are commercial, non-profit or governmental, need to at least take into account how these technologies are likely to affect them. Better yet, they should proactively explore how they can use these tools creatively to accomplish organizational objectives. In this presentation, Lee Aase, Director of the Mayo Clinic Center for Social Media, will share Mayo's story of social media adoption and will describe implications for health-related organizations of all sizes, including long term care facilities. Participants will recognize the power of social tools to achieve significant organizational results, understand the continuity between social media and more traditional means of communication, as well as the new benefits social tools offer. In addition, participants will identify opportunities for application of social media in their work and how to avoid potential negatives. ee Aase is Director of the Mayo Clinic Center for Social Media, which builds on Mayo Clinic's leadership among health care providers in adopting social media tools. Mayo Clinic is a pioneer in hospital blogging Land has the most popular medical provider channel on YouTube as well as active, popular outposts on Twitter and Facebook. By night, Lee is Chancellor of Social Media University Global (SMUG), a free online higher education institution that provides practical, hands-on training in social media for lifelong learners. Prior to joining Mayo Clinic in 2000, Lee spent more than a decade in political and government communications at the local, state and federal level. Ethical Dilemmas: Which Decision is the Correct Decision? The word dilemma is defined as a choice between alternatives equally undesirable. Have you ever felt caught in this position? What happens when resident choices and decisions, family desires and "directives," professional staff "protocol," and even personal staff feelings collide and conflict? What happens when emotions and policies are confronted with very real, human situations? Do you make the "right" choice or decision? This session will provide an overview of ethics and values for a long term care professional in the provision of aging services. It will provide professionals with a framework for making ethical decisions. Participants will be provided with actual resident scenarios/facility situations to: evaluate and discuss the problematic area; determine the best course of action; and determine the appropriate established ethic standard that will support their decision. This is a special session you do not want to miss!

9 Package One Educational Sessions atherine R. "Cat" Selman is the President and co-founder of The Healthcare Communicators, Inc. She is an educator, motivator, communicator, consultant and author. She uses her dynamic personality and Ccompelling presence to spread the message of positive continuing education for healthcare professionals. A seasoned lecturer, Cat has more than 30 years of experience in management, social work, activities/recreation, education and consultation in long term care. Cat has presented in all fifty states, and speaks regularly to other AHCA State Affiliates including the Washington Health Care Association, Texas Health Care Association and Maine Health Care Association, where she always receives excellent evaluations! 4:15 pm - 6:15 pm Three Concurrent Sessions (Attendees may pick one session during this time frame) Workplace Violence: Warning Signs, Red Flags & What Puts You at Risk! Unfortunately, every health care facility can be hurt by workplace violence. Often in workplace violence situations there were red flags that were not recognized before tragedy struck. Carol Fredrickson, CEO and co-founder of Violence Free, will identify red flags and additional early warning signs of violence and the impact it could have on you and your facility. In addition, she will discuss how domestic violence can impact the safety and security of others and what puts individuals and facilities at a higher risk for violence. This informative program will also provide an overview of vicarious liability and the significance of a facility workplace violence policy. Through case studies, Carol will also give real life scenarios to help attendees keep themselves and their facility violence free! Social Media: Realizing the Good While Avoiding the Bad and the Ugly The social media revolution is the defining communications trend of the third millennium. Organizations of all types, whether they are commercial, non-profit or governmental, need to at least take into account how these technologies are likely to affect them. Better yet, they should proactively explore how they can use these tools creatively to accomplish organizational objectives. In this presentation, Lee Aase, Director of the Mayo Clinic Center for Social Media, will share Mayo's story of social media adoption and will describe implications for health-related organizations of all sizes, including long term care facilities. Participants will recognize the power of social tools to achieve significant organizational results, understand the continuity between social media and more traditional means of communication, as well as the new benefits social tools offer. In addition, participants will identify opportunities for application of social media in their work and how to avoid potential negatives. Ethical Dilemmas: Which Decision is the Correct Decision? The word dilemma is defined as a choice between alternatives equally undesirable. Have you ever felt caught in this position? What happens when resident choices and decisions, family desires and "directives," professional staff "protocol," and even personal staff feelings collide and conflict? What happens when emotions and policies are confronted with very real, human situations? Do you make the "right" choice or decision? This session will provide an overview of ethics and values for a long term care professional in the provision of aging services. It will provide professionals with a framework for making ethical decisions. Participants will be provided with actual resident scenarios/facility situations to: evaluate and discuss the problematic area; determine the best course of action; and determine the appropriate established ethic standard that will support their decision. This is a special session you do not want to miss!

10 Package One Educational Sessions Tuesday, February 25 8:00 am - 10:00 am Reimbursement Hot Topics With all of the changes that have taken place and will continue to take place in Medicare and Medicaid, this session provides a summary and overview of the items that have and will continue to impact facility reimbursement, including the 3% withhold of the Medicaid shared savings program and fair rental value. In addition, representatives from NCTracks, the new multi-payer Medicaid Management Information System for the North Carolina Department of Health and Human Services (NCDHHS) will provide a brief progress report of the Medicaid claims processing system as it continues to develop and improve since its implementation July 1, This session will also include a report on Governor McCrory's initiative, Partnership for a Healthy North Carolina to reform North Carolina's Medicaid program. We expect there will be more detail about Medicaid reform initiatives by the time the 2014 NCHCFA Convention begins. This presentation will include the most up-to-date information available at the time and the potential impact on skilled nursing services in North Carolina. am Clark's primary responsibility is advocacy and representation before all governmental bodies on issues related to reimbursement of nursing facility services. In addition to acting as an information resource on Smatters pertaining to reimbursement, Sam is also the staff contact for the Health Insurance Portability and Accountability Act (HIPAA), Certificate of Need and Life Safety Code. He serves on the AHCA Finance Committee. He also acts as staff liaison for the Payment for Services Committee. Sam has received a Bachelors degree and a Masters degree in Business Administration. He is licensed as a Certified Public Accountant in Kansas and North Carolina. Immediately before joining the Association staff in 2002, Sam was employed as a Senior Auditor with Myers and Stauffer PLLC, where he performed and oversaw cost report audits of various health care entities, including hospitals, nursing facilities and ICF/MRs. Sam's professional history also includes working in an acute care hospital and an outpatient mental health facility. Wednesday, February 26 9:00 am - 11:00 am Who Hijacked My Fairy Tale? Finding the Balance Between the Life You Envisioned and the Life You Got Join Kelly Swanson as she takes you on her hilarious and motivating journey to a happier ever after. You'll laugh as you travel down her crooked yellow brick road filled with funny anecdotes about life and powerful stories that will motivate and inspire you to keep going in times of stress and change. Her goal is to make you laugh, help you get a fresh perspective on your obstacle, show you how to motivate yourself and others to form stronger teams and relationships, remind you how much you matter to those you serve, teach you Swanson s see/believe/do approach to get unstuck, and encourage you to find out what makes you unique and leverage that in life and in business. elly Swanson is an award-winning storyteller, motivational speaker, comedian, and author. She loves to make people laugh, motivate them, encourage them to come out of their comfort zones, and teach them Khow to find what makes them unique and leverage that in life and in business. Her hilarious and motivating shows have charmed audiences and tickled funny bones from coast to coast, from board rooms to cruise ships. When she's not out traveling the world helping people find their dreams and reach them, she's a frazzled wife and mother right here in North Carolina, trying to convince her family that chocolate is a food group.

11 Package Two Educational Sessions Expo 2014 Seminar for Package Two registrants will include topics appropriate for Nurses & Nurse Aides, and Billing Office Staff. Only those registered for Package Two can attend these seminars. IMPORTANT - If a facility registers two staff members for Package Two, a Nursing Assistant or Billing Office Staff member may attend Package Two at NO CHARGE! Tuesday, February 25 10:30 am - 12:30 pm Nurse and Nurse Aide Day Responding to Challenging Behavior In cases where facility staff have not been properly trained to deal with challenging behaviors, often staff simply react as opposed to preventing or minimizing such behaviors. Effective support and treatment of residents or clients who exhibit challenging behaviors depend on being able to understand both the "function" that the behavior serves for the individual and the causal factors. Often, behavior that might be seen as maladaptive, crisis-causing, or catastrophic makes sense within the context of a particular person's life (i.e., gets them what they want and away from what they don't want). This session will teach assessment techniques that identify variables that predict and maintain problem behavior, and improve the effectiveness and efficiency of behavioral support plans. Common sense, "down-to-earth" techniques for dealing with specific behavioral issues will be addressed in depth. Both federal and state surveys are now taking a closer look at behavior management programs in facilities. Will your programs and interventions stand up to that scrutiny? atherine R. "Cat" Selman is the President and co-founder of The Healthcare Communicators, Inc. She is an educator, motivator, communicator, consultant and author. She uses her dynamic personality and Ccompelling presence to spread the message of positive continuing education for healthcare professionals. A seasoned lecturer, Cat has more than 30 years of experience in management, social work, activities/recreation, education and consultation in long term care. Cat has presented in all fifty states, and speaks regularly to other AHCA State Affiliates including the Washington Health Care Association, Texas Health Care Association and Maine Health Care Association, where she always receives excellent evaluations! Tuesday, February 25 10:30 am - 12:30 pm Billing Office Staff Day Navigating NCTracks Representatives from NCTracks, the new multi-payer Medicaid Management Information System for the North Carolina Department of Health and Human Services (NCDHHS) will provide a progress report of the Medicaid claims processing system as it continues to develop and improve since its implementation July 1, Billing Office Staff will have an opportunity to submit questions and concerns prior to the program to be addressed LIVE by the presenters during the Navigating NCTracks session. In addition, NCTracks representatives have been invited to stay onsite after the program to assist Billing Staff attendees with specific individual questions and/or concerns regarding submitting Medicaid claims through NCTracks. This is an important session you do not want to miss!

12 Convention Headquarters Sheraton Greensboro at Four Seasons Joseph S. Koury Convention Center 3121 High Point Road Greensboro, NC Direct (336) Reservations (800) Going Green Initiative In an effort to be friendlier to the environment and reduce waste, NCHCFA will reduce the number of handouts copied for each educational session. Only pertinent information will be provided. Additional session information will be made available on the Association s Web site. Further details will be provided in Update Weekly Convention Highlights. Continuing Education Credit NCHCFA is requesting a total of 16.0 hours of educational credit for North Carolina nursing home administrators for Package One educational sessions, NCHCFA Town Hall Meeting & Luncheon (1.0 hour of continuing education), and the 2014 Annual Awards Celebration (1.0 hour of continuing education). All educational sessions are subject to change topic and/or speaker if necessary. If made, changes will be noted in Update Weekly Convention Highlights. NCHCFA will issue a certificate for 14.0 education contact hours for nurses for all Package One educational programs with the exceptions of the NCHCFA Town Hall Meeting & Luncheon and 2014 Annual Awards Celebration. NCHCFA will issue a certificate for 2.0 education contact hours for nurses for the Package Two program Responding to Challenging Behavior on Tuesday, February 25, 2014 at 10:30 am during Nurse and Nurse Aide Day. Hotel Information Convention Important Information To register for your overnight rooms at the Sheraton Greensboro Hotel at Four Seasons, call (800) To receive the special $140 room rate, mention the NC Health Care Facilities Association 2014 Convention when making your reservation. Wireless internet access is complimentary for all guests staying at the Sheraton Greensboro Hotel at Four Seasons in overnight rooms, as well as in all meeting rooms used for educational programs. There is no additional fee for parking. The deadline for room reservations is Wednesday, January 22, After this date, rooms reserved for NCHCFA Convention attendees will be released. The $140 rate is for a single or double room. Check-in is 3:00 pm and check-out is 12:00 noon. All overnight room reservations must be guaranteed for late arrival. Deposits will be refunded only if cancellation notification is given 72 hours prior to your arrival date. In the event a guest checks out prior to the guest s reserved check-out date, an early departure fee equal to 50% of one night room and tax will be charged. Please contact the Sheraton Greensboro Hotel at Four Seasons for further information. Early Registration There is a reduced fee for registrations received in the Association office on or before Friday, February 7, Registration forms received after this date or at the door will be charged a higher registration fee. Please register early! For more information, contact NCHCFA at (919)

13 Cancellation Policy Convention registration fees will be fully refunded for written cancellations made on or before Friday, February 7, There will be a 50% handling fee for all written cancellations made after Friday, February 7, 2014, but received on or before Friday, February 14, No refunds will be available for cancellations made after Friday, February 14, Phone cancellations will not be accepted. How to Register Convention Important Information Complete the registration form included with this brochure and fax to (919) or mail to NCHCFA Annual Convention, 5109 Bur Oak Circle, Raleigh, NC You can register and pay on-line. Visit & click on 2014 Annual Convention & Expo Registration! This registration form covers the NCHCFA Convention and Exposition only. All employees of member facilities must register as Package One or Package Two. An employee of a member facility cannot register as Package Three (spouse or guest). Registration for Convention activities is as follows: Package One Registration This comprehensive package includes all scheduled activities with the exception of some food functions. Tickets (codes on name badges) must be purchased separately for the NCHCFA Town Hall Meeting & Luncheon, Expo 2014 Buffet Lunch, and the 2014 Annual Awards Celebration. Use the front side of the registration form to register for Package One. Package One registration includes: admission to educational sessions (excluding Expo 2014 educational seminars), NCHCFA Business Meeting (NCHCFA facility members only), Welcoming Reception, refreshment breaks at all educational sessions, admission into Expo 2014, eligibility for prizes given away during Expo 2014, convention packet and souvenir, eligibility for grand prize drawing at Expo 2014, and Chairman's Evening Extravaganza - A Night In Olympic Village. Package Two Registration This package is designed to offer educational opportunities and participation in the trade show to facility staff members who are unable to attend the entire convention. It includes all scheduled activities on Tuesday, February 25, 2014 with the exception of the 2014 Annual Awards Celebration, and the 8:00 am educational session. Tickets (codes on name badges) for the NCHCFA Town Hall Meeting & Luncheon, Chairman's Evening Extravaganza - A Night In Olympic Village, and the 2014 Annual Awards Celebration must be purchased separately. Use the backside of the registration form to register for Package Two. Package Two registration includes: Expo 2014 educational sessions on Tuesday (10:30 am sessions only), refreshment break, souvenir, Expo 2014 buffet luncheon and admission to Expo If a facility registers two staff members for Package Two, a Billing Office Staff member or Nursing Assistant may attend Package Two at no charge. Package Three Registration This package is intended for the spouse or guest of attendees only. With the exception of the Welcoming Reception and Chairman's Evening Extravaganza - A Night In Olympic Village, all food function tickets (codes on name badges) must be purchased separately. Use the back of the registration form to register for Package Three. This registration does not include entry into any educational sessions or the NCHCFA Business Meeting. Package Three registration includes: Welcoming Reception, Chairman's Evening Extravaganza - Olympic Village, and admission to Expo A Night In

14 What should I wear? Questions & Answers Attire for the 2014 NCHCFA Annual Convention and Expo is business dress with two exceptions. Great prizes will be awarded for the best dressed Olympians at the Chairman's Evening Extravaganza - A Night in Olympic Village, so start working on your outfit today. Remember, come as an Olympian from the past or present or a spectator from your favorite country! The 2014 Annual Awards Celebration is cocktail attire. Are room temperatures difficult to control? Yes! Please remember to bring a sweater to educational sessions if you are cold natured. Do I have to pre-register for Educational Sessions? Yes! Attendees MUST sign up for each individual educational session they wish to attend. Changes will be accepted until Friday, February 7, After that date, changes may only be made on a space available basis; exceptions cannot be made to this requirement. You can register and pay on-line. Visit & click on 2014 Annual Convention & Expo Registration! What do I need to do with my Certificate of Attendance? NCHCFA will be implementing a new technology to validate participant CEU's/Certificate of Attendance. As used at the 2013 Summer Symposium, each individual name badge will be printed with a unique bar code that includes attendees name and administrator license number (where applicable) registered through the NC Board of Examiners for Nursing Home Administrators (NCBENHA). As in the past, members of the Education and Programs Committee will be available at the conclusion of each session to validate attendance. However, now your name badge will be scanned. To ensure that you receive proper credit for attending sessions, participants must have name badges scanned immediately after completion of the program attended. This new process will allow participants immediate access to view and/or print individual CEU's/Certificate of Attendance from NCHCFA's Web site. NCHCFA will continue to submit a list of attendees and the CEU hours earned during the Convention to the NC Board of Examiners for Nursing Home Administrators within 30 days following the program. However, attendees will no longer receive a hard copy via mail. Will event tickets be available on-site for social events? Yes! Extra tickets can be purchased on-site for the NCHCFA Town Hall Meeting & Luncheon, Chairman's Evening Extravaganza- A Night In Olympic Village, Expo 2014 Buffet Luncheon, and the 2014 Annual Awards Celebration. Will Nursing CE credit hours be given? Yes! NCHCFA will issue a certificate for 14.0 education contact hours for nurses for all Package One educational programs with the exception of the NCHCFA Town Hall Meeting & Luncheon and 2014 Annual Awards Celebration. NCHCFA will issue a certificate for 2.0 education contact hours for nurses for the Package Two program Responding to Challenging Behavior on Tuesday, February 25, 2014 at 10:30 am during Nurse and Nurse Aide Day.

15 2014 NCHCFA Associate Members A. B. Goodrich Contracting, LLC Aegis Therapies AHCA Allied Health Resources American Associated Companies American HealthTech American Medical Technologies Amplified Electronic Design, Inc AON Risk Services Apollo Corporation ARKRAY USA Attends Brand/Domtar Personal Care Autumn Rehab Bank Financial, F.S.B. Basic American Medical Products BB&T Insurance Services Blue Ridge Pharmacy Brame Specialty Company, Inc Brock Contract Services Brody School of Medicine - Dept of Public Health BSI Carolina Medical Lab Carolina Speech Pathology, LLC Carolina Therapy Services, Inc Carolina Thomas, LLC Carstens CliftonLarsonAllen LLP CMH Space Flooring Products Consolidated Laundry Equipment, Inc Covidien Creative Aviaries Culinary Services Group Daverci, LLC Davidson, Holland, Whitesell & Co., PLLC Direct Supply Dixon Hughes Goodman, LLP ehealth Data Solutions EMS, Inc Encompass ewater Advantage Extended Care Physicians EZ Way, Inc First Quality Products Functional Pathways Gallins Dining & Nutrition Genesis Rehab Services Geritent Enterprises Green-Krist, CPA PLLC Group Benefit & Commercial Services Grove Medical Harbor Linen Health System Services Healthcare Services Group Healthlines of the Carolinas, Inc Heritage Healthcare Hill-Rom Company Hi-Tech Software Solutions Hits Tech Holladay Medical Services HPSI Purchasing Services IH Services, Inc Ilderton Conversion Co. Innovatix, LLC InPro Interiors Interstate Transportation Sales & Service, Inc It's Never 2 Late Just Medical, Inc KCI/Medical Treatment Systems Lancaster Pollard Laurel Health Care Company Legacy Consultant Pharmacy Legacy Healthcare Services Liberty Medical/McNeill's LTC LifeGas Life Source of NC, Inc McKesson Medical Surgical McMillian/Pazdan/Smith Medipack Pharmacy Medline Industries Meridian Laboratory Corporation Mid-AtlantiCare/Handicare MMDS Mobile X-Ray Mobilex USA National Datacare Corporation Navigator Group Purchasing NC Culture Change Coalition NC DONA/LTC, Inc Neil Medical Group North Carolina Elderly Psychiatric Services, PLLC NH Med Services Nurse Rosie Products by Life Systems Nutrition Plus Nutrition That Works, LLC Oak Grove Capital Olde School Textiles and Furnishings Omnicare, Inc ON HOLD:32 Optum CarePlus Penner Manufacturing Co. PharMerica Physicians Eldercare, P.A. Poyner Spruill LLP Quality Mobile X-Ray and Ultrasound Quiet Heart Music RC Consulting Rehab Care Rehab Solutions, Inc Reliable Medical Supply S & D Coffee, Inc Samet Corporation Select Medical Rehabilitation Services Select Rehabilitation, Inc Senior Dental Care Servant Pharmacy of Raleigh SimplyThick LLC Skil-Care Corp Smith Moore Leatherwood LLP Southeastern Paper Group Southern Pharmacy Services SouthMed, Inc Span-America Swallowing Diagnostics Sysco Tandus/Centiva The Commonwealth Group Therapy Partners, LLC TridentUSA Mobile Clinical Services Trinity Rehab U.N.X. Incorporated UHS-Pruitt Corporation UniHealth Home Health United Hospice United Medical United Mobile Imaging, Inc United Pharmacy Services United Rehab United Restaurant Equipment Company US Foods Vantage Point Services White Oak Pharmacy WinCare Windsor Point Pharmacy Yates, McLamb & Weyher, LLP

16 North Carolina Health Care Facilities Association 5109 Bur Oak Circle Raleigh, NC

17 NCHCFA 2014 ANNUAL CONVENTION AND EXPOSITION REGISTRATION FORM FEBRUARY 23 26, 2014 Return completed form to the Association office on or before Friday, February 7, 2014, by fax (919) or mail to 5109 Bur Oak Circle, Raleigh, NC 27612, or You can register and pay on-line. Visit & click on 2014 Annual Convention & Expo Registration! FACILITY/CORPORATE OFFICE ADDRESS CITY/ST/ZIP PHONE FAX CONTACT PERSON Welcoming Reception No Charge NCHCFA Town Hall Meeting & Luncheon $35 Chairman s Evening Extravaganza - A Night in Olympic Village No Charge PACKAGE ONE CONVENTION AND EXPOSITION Please list first and last names as they should appear on badges. Package One does not include Expo 2014 educational sessions (beginning at 10:30 am on Tuesday, February 25th). Expo 2014 Luncheon $ Annual Awards Celebration $65 NCHCFA Business Meeting (NCHCFA Members Only) Regulatory Update Unleash Your Inner Tyrant Concurrent Sessions 2:00 pm 4:00 pm 1. Workplace Violence 2. Social Media 3. Ethical Dilemmas Please Circle One Concurrent Sessions 4:15 pm 6:15 pm 1. Workplace Violence 2. Social Media 3. Ethical Dilemmas Please Circle One Reimbursement Hot Topics Who Hijacked My Fairy Tale? ***Please include attendee position/title: A B C D E F G H I J K L 1. License # License # License # License # Special event ticket total (Package Total) $ Advance registration received on or before February 7, 2014 $500 Each $ Registration received after February 7, 2014 $515 Each $ Registration at the door $530 Each $ Non-member registration $1000 Each $ Total - Package One $ Total - Package Two (from reverse side) $ Total - Package Three (from reverse side) $ Please list any special needs (including special diet requirements, listening aides, etc) for all participants registered: Total $