125 Years of Service to Families Anne Fortier. Board of Directors HONORARY BOARD MEMBERS George Boyce, Esq. Karen S. Dreyer Marion Greer

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2 Board of Directors Jo Ann Bentley Clerk Marita Durkin Gray, Esq. 1st Vice Chair Paul Medeiros Chairman George Oliveira 2nd Vice Chairman Margarita Guedes Assistant Clerk Jo-Ann Pelletier Treasurer Paul Lennon Assistant Treasurer Carol A. Nagle President and CEO James Donnelly, Jr., Esq. Immediate Past Chairman George Arruda 125 Years of Service to Families Anne Fortier John R. Hubbard Clifford A. Wright HONORARY BOARD MEMBERS George Boyce, Esq. Karen S. Dreyer Marion Greer Maria A. Rosario Rev. Dr. Robert P. Lawrence Dr. Bruce Rose

3 A message from our board chairman & president It was in the month of January when a group of thirty-one community residents convened at a small meeting room in Fall River s Church of the Ascension. They met to consider ways to address the growing needs of the city s less fortunate residents. Weeks earlier, members of the Fruit and Flower Mission of Fall River had begun this process, seeking advice and guidance from Robert Treat Paine, the Boston attorney, philanthropist and great-grandson of his namesake, an original signer of the Declaration of Independence. The year was 1888, and the organization that began as the Associated Charities of Fall River was officially launched. Its priorities were to improve housing conditions, reduce child truancy, promote employment, and provide aid to the poor and the sick. By 1918, this pioneering agency became The Association for Community Welfare in Fall River, reaffirming its commitment to provide muchneeded social services to local families. The agency s leaders focused directly on the community s many challenges. There was a spike in unemployment caused by a slowdown in the textile industry in the mid-1920s. It was followed several years later by the intense poverty of the Depression era. The agency would later face an increased need for child guidance when World War II forced mothers to work in the city s mills while fathers went overseas to fight. By 1946, the agency had made a profound and growing impact on the quality of life within Greater Fall River, changing its name once again, this time to Family Service Association. Throughout the 1950s, 1960s and 1970s, the agency further expanded, addressing specific needs within the community, offering family counseling and a greater and more sophisticated menu of valuable services administered neighborhood by neighborhood, family by family. It s a longstanding tradition that continues to this day. Each year, we at Family Service Association reflect on the accomplishments achieved over the past twelve months. And with 2013 marking an important milestone anniversary, we think back not only to the past year, but to the earliest days of our agency and to the mission of its founders to support and strengthen our community s families. Most certainly, the participants at that modest meeting held in 1888 could never have imagined that today, the spark they lit would still be burning brightly 125 years later. The dedication and commitment set long ago by their example still serve as the solid foundation of Family Service Association today. Here s to the next 125 years! Paul S. Medeiros Chairman, Board of Directors Carol A. Nagle, MS President and Chief Executive Officer

4 We are committed to providing a wide array of high quality programs and services designed to strengthen and support individuals and families and to addressing the social service needs of our very diverse and changing communities.

5 We believe that our consistent behavior, based on the following values, significantly defines us as an organization: A Philosophy of Excellence - We value the creation of an inspired vision and clear priorities, the pursuit of challenging goals, and the maintenance of effort until these goals are achieved. Growth and Change - We value a proactive, progressive, and creative approach to challenge and opportunity, and we utilize the latest research and technology in our ongoing planning to improve quality of care. Ethics and Professionalism - We value principle-centered decision-making, and we act ethically in our relationships with our constituents and members of the community at large. Healthy Human Interaction - We value individual relationships built on trust, mutual respect, and a sincere desire for personal growth and development. We care about people, we keep people informed, and we go beyond expectations in helping people feel safe, involved, and supported. Continuous Improvement - We value the implementation of an integrated cycle of continuous improvement in all facets of the agency (design, measure, assess, improve), and our goal is to do the right things well. Leadership and Teamwork - We value participatory decision-making at all levels and the creation of multi-disciplinary high performance teams oriented toward common goals. Developing Staff - We value the creation of a motivating environment in which our diverse, high caliber staff can perform at their highest level. We assess the strengths and competencies of staff and provide quality on-going training, continually developing the potential for leadership within the agency. The Family Service Association Senior Leadership Team: (left) Deborah Ignagni, Chief Financial Officer; (standing, center) Sharon Ford, Chief Program Officer; (front) Carol Nagle (President & CEO); and (right) Phil Allard, Chief Operating Officer

6 125 Years o TO the Com Members of the Fruit and Flower Mission of Fall River meet with Boston lawyer and philanthropist Robert Treat Paine to form the Associated Charities. This group of community churches and local charitable organizations established an office at Durfee Bank at 60 North Main Street, Fall River The organization is incorporated in November when a charter is granted to The Associated Charities of Fall River. It is chaired by John W. Cummings The demand for Associated Charities services greatly increases due to high unemployment and poverty caused by a textile strike that year The agency formally changes its name to the Association for Community Welfare Services provided increase significantly due to the need for relief to families caused by the Great Depression. Food and clothing are distributed to poor families within the community The agency formally changes its name to Family Welfare Association of Fall River The Family Welfare Association celebrates its 50th Anniversary. The year-long celebration includes a visit to Fall River from First Lady Eleanor Roosevelt The agency officially changes its name to Family Service Association of Greater Fall River Family Service Association becomes a member agency in the newly-formed Community Fund of Greater Fall River, Inc Family Service Association is 75 years old. Donald J. Emond, a clinical social worker with the agency, is promoted to be Executive Director, a position he would hold for the next 40 years. Family Service Association collaborates with the Sophia Romero Trust to develop the RATE Program (Romero Aid to Elderly), offering counseling, companionship, and protective services to elders. Elizabeth Kubler-Ross, a nationally renowned expert on death and dying, conducts a community seminar on Dying and Human Dignity sponsored by Family Service Association The program begins at Massachusetts General Hospital in Boston. Family Service Association starts its own program that same year, providing community-based living for frail elders and disabled adults. It soon becomes the largest program of its kind in the Commonwealth of Massachusetts The Employee Assistance Program is started to directly bring the agency s services to the business community. This year also marks the beginning of the new Bilingual Program, serving the Portuguese-speaking community. Family Service Association creates the Representative Payee Program, providing financial management for Social Security beneficiaries who are unable to properly manage their own finances. Family Service Association purchases and establishes new headquarters in the former Truesdale Clinic building at 151 Rock Street, Fall River. The agency is licensed as an outpatient Mental Health Clinic by the Massachusetts Department of Public Health. In addition, the agency contracts with the City of Fall River to create a stress management and peer counseling program for the officers of the Fall River Police Department. The agency s begins offering services throughout the Commonwealth of Massachusetts. The program would become a unique model combining legal, clinical and financial services. Karen S. Dreyer became Chair of the Board of Directors and would serve in that capacity for fifteen years The first After School Day Care facility opens at St. John s Episcopal Church in Fall River, serving 100 children Family Service Association celebrates its 100th Anniversary The agency receives a license as a Substance Abuse Clinic from the Massachusetts Department of Public Health. It also marks the start-up of the children s tutorial program at the Sunset Hill Housing Development.

7 of Service ommunity Family Service Association receives a state grant to develop Violence Prevention and Peer Mediation services in Fall River s Middle Schools The, utilizing the Massachusetts Group Adult Foster Care model, is established to offer home health services to frail elders and disabled adults. Family Service also opens its first Adult Day Health program, with medically-based services designed to help elders and disabled adults maintain good health. In addition, the agency began providing clinical services to the residents of St. Vincent s Home. The Bristol County courts collaborate with Family Service for the Divorcing Parents Education Program, helping parents understand the impact of separation and divorce on their children. The program would later be renamed as Parents Forever FSA opens its second Adult Day Health program. Years later, it would be named Pine Haven Adult Day Health Family Service Association launches its Internet web site at The agency also opens its third Adult Day Health program Offices are established in Taunton and New Bedford as and the continue to expand Family Service Association purchases the building at 101 Rock Street from the United Way. It is the original Fall River Women s Union and would become FSA s administrative headquarters. Late that year, members of the Family Service Association police peer group are invited by New York City police to help emergency response professionals work through the aftermath of the 9/11 crisis. Clifford A. Wright became Board Chairman that year, serving until Countryside Adult Day Center, the agency s fourth Adult Day Health Program, is opened The Big Friends Little Friends mentoring program and Lives In Forward Transition (LIFT) program are established Family Focus, the agency s local access cable television program, goes on the air for the first time. The expands to include new Personal Care Attendant and Homecare components The expands its services and establishes an office in Norwood Carol A. Nagle succeeds Don Emond as President and Chief Executive Officer of Family Service Association The program expands and establishes a new office on Cape Cod. Also, the agency embarked on an ambitious program of Workplace Wellness, receiving funding from the Massachusetts Department of Public Health to establish one of the first such pilot programs in Massachusetts. The program receives several recognition awards After School Day Care programs opens at two of Fall River s newest elementary schools the Carlton M. Viveiros School and the Mary L. Fonseca School. Family Service Association is selected by Massachusetts Children s Behavioral Health Initiative as a Community Service Agency to serve children with significant behavioral health needs and their families. The agency also acquires 130 Rock Street, the new home of and the. FSA begins the In-Home Therapy and Therapeutic Mentoring programs to address children s behavioral health needs and help their families provide effective supports and promote healthy functioning. The Countryside Adult Day Health program moves to a new location in the town of Raynham at the site of the former Elizabeth White program. Family Service Association merges with the King Philip Preschool program, one of the region s oldest early childhood education programs, maintaining an outstanding tradition of excellence in education and child development. The Letourneau Elementary school becomes the newest After School Day Care site. Family Service celebrates 125 years of continuous service.

8 COMPARISION BALANCE SHEET Year Ending Year Ending June 2012 June 2013 Assets... $11,159, $14,584,370 Total Liabilities... $ 1,101, $ 3,152,357 Total Equity... $10,019, $11,432,013 REVENUE: FEES...16,574,661 STATE CONTRACTS...1,340,559 UNITED WAY...133,920 EXPENSES: CLINICAL SERVICES... 3,299,859 ADULT AND ELDER SERVICES... 9,414,891 CHILDREN AND YOUTH SERVICES... 4,323,674 PRIVATE TRUSTS/FOUNDATIONS...143,508 INVESTMENTS...280,163 OTHER...173,440

9 SERVICE STATISTICS ProGRAM: Adult Day Health After School Day Care Big Friends Little Friends Community Service Agency Employee Assistance Program In-Home Therapy King Philip Preschool Parents Forever Personal Care Attendant Program Representative Payee Program Sunset Hill Tutorial Program Therapeutic Mentoring Service Provided: 144,918 hours of program service and 118,372 units of transportation 104,040 days of 24-hour care; 2,669 days of respite care 1,639,988 units of child care and related services, both before school and after school 27,149 sessions of professional counseling and psychiatric services 12,168 hours of one-to-one mentoring 127,897 units of assessment, care coordination, family support and training 192 hours of professional counseling and 59 hours of staff training and critical incident debriefing 2,143 units of legal services; 3,984 units of case management; 2,517 units of financial services 30,898 units of direct care 63,164 units of family therapy and therapeutic training and support 3,015 hours of educational and child development services 8,272 hours of educational training 9,281 units of functional skills training; 558 units of nursing services; 68 units of occupational therapy 42,887 checks written for participating clients 7,956 hours of child tutorial services 77,078 units of structured, one-to-one strength-based support services

10 A Celebration of Service TO FAMILIES 5 years of service Charity Bell Pine Haven Adult Day Health Dana Borgia Luis Carrelas Adult Day Health Transportation Michael Currin After School Day Care / Big Friends Little Friends / King Philip Preschool Ann DeBossu Allison Fanning Therapeutic Mentoring Program Joao Francisco Buildings and Grounds Susanne Franco Lisa Gomes Katherine Kasheta Community Service Agency Jeffrey Lima Maria Lopes Annette Mallen Vincent Millard Maria Miranda Lynda Powers Kristen Sylvia After School Day Care / Sunset Hill Tutorial Donna Wingate 10 years of service Karen Cadwalader Maria Demelo Susan Dixon Kathleen Leblanc Susan Mandra Thompson Robin McGinn Charles Mickle Elaine Paradise Brandy Rivera Donna Stanley Ramona Turcotte Amy Wirth 15 years of service Beverly Albernaz Maria Castro Robert Hebda Carrie Jarabek Sharon LaFleur Mary Lou Rothman 20 years of service Caryn Julien John Zarecki 25 years of service Patricia Fanning Deborah Ignagni Diane Lambert These dedicated members of our Family Service Association team celebrated milestone years of commitment to our agency and its clients: GenCenter Adult Day Health Management Information Systems After School Day Care / Parents Forever Big Friends Little Friends Cornerstone Adult Day Health Parents Forever Community Service Agency / Therapeutic Mentoring GenCenter Adult Day Health Billing Department / Representative Payee Program Administration Parents Forever

11 Administrative Offices After School Day Care Big Friends Little Friends Continuous Quality Improvement Employee Assistance Program In-Home Therapy Parents Forever Representative Payee Program Accounting / Billing / Payroll Human Resources 101 Rock Street Fall River, MA (508) Rock Street Fall River, MA (508) s 130 Rock Street Fall River, MA (508) Community Service Agency Therapeutic Mentoring 30 Third Street Fall River, MA (774) After School Day Care Mary L. Fonseca School 160 Wall Street Fall River, MA The GenCenter 397 Bay Street Fall River, MA Alfred S. Letourneau School 323 Anthony Street Fall River, MA Carlton M. Viveiros School 525 Slade Street Fall River, MA King Philip Preschool 334 Tuttle Street Fall River, MA (508) Sunset Hill Tutorial Program 151 Charles Street Unit #167 Fall River, MA (508) Adult Day Health Program Cornerstone Adult Day Health 21 Father Devalles Boulevard Fall River, MA (508) Countryside Adult Day Health 244 North Main Street Raynham, MA (508) The GenCenter 397 Bay Street Fall River, MA (508) Pine Haven Adult Day Health First Baptist Church 228 North Main Street Fall River, MA (508) s 34 Welby Road New Bedford, MA (508) Church Green Taunton, MA (508) Apollo 11 Drive, Suite A Plymouth, MA (508) s 68 Nahatan Street Norwood, MA (781) Parents Forever Kennedy-Donovan Center, Inc. 25 Forest Street Attleboro, MA UMass Dartmouth McLean Center 285 Old Westport Road N. Dartmouth, MA Silver City Galleria 2 Galleria Mall Drive Taunton, MA 02780

12 125 Years of Service to Families 101 ROCK STREET FALL RIVER, MA Member of Alliance for Children and Families United Way of Greater Fall River Accredited by Council on Accreditation