CHARLOTTE CHAPMAN COPE, MSW, LCSW-ACP, CART (Texas) 4002 Amherst Houston, Texas (cell)

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1 - CHARLOTTE CHAPMAN COPE, MSW, LCSW-ACP, CART (Texas) 4002 Amherst Houston, Texas (cell) Over twenty years experience in behavioral health care, strategic planning, performance evaluation in state and Federal government, private industry, military healthcare and nonprofit agencies. Leadership recognition in executive leadership, advocacy, community relations and extensive experience in policy development, public speaking and community liaison. Clinical Psychotherapist at large Military health training hospital conducting individual, couples, family, group therapy. EDUCATION, LICENSURE, CERTIFICATIONS, AWARDS Master of Social Work (MSW), The Catholic University, Washington, D.C., 1994 Bachelor of Science, University of Texas at Austin, Austin, Texas, 1967 Member National Association of Social Workers, 1994-present Licensed Clinical Social Worker, Advanced Clinical Practitioner, Texas, 2005 to present Member of Texas, Maryland and District of Columbia Association of Social Workers The White House Office of Communications Achievement Award, 2003 Recognized in Military Medicine as Department of Defense Patient Care Leader, 1996 Author, Looking Inward for Excellence ( LIFE) Training, National Naval Medical Center, 1995 Author, The Patient Care Guide in a Customer Friendly Environment., National Naval Medical Center, 2004 Author, Compassionate Care- What s in it for Me? 2003 Healthcare America Customer Service Certified Leadership, 1996 Three time recipient-secretary of the Navy Meritorious Civilian Service Award, Navy Special Achievement Award for Patient Care Excellence in Behavioral Health, Department of Defense Distinguished Service Award for Patient Care and Patient Satisfaction, Certified Anger Management Therapist, 2007 HIGHLIGHTS OF QUALIFICATIONS Proactive leader with 20 years experience in State/Federal Government, private industry, military, healthcare, and non-profit organizations. Devoted to the creation and fostering of relationships between people, thriving on using teamwork and collaborations to meet the organization s mission and goals. 1

2 Passionate for working with community organizations and industry partners to encourage positive impact and growth. Solid talents in effective oral and written communication with expertise in internal and external public relations; fundraising; and training. Recognized for professionalism, positive can do attitude, commitment to excellence, and proven ability to motivate people to volunteer while maintaining excitement and enthusiasm. SELECTED ACHIEVEMENTS Designed and managed DOD OCONUS multi military service Educational Program in Europe coordinating and marketing the program in a system of over 20 bases and 100 developmental specialists (PT, OT, LCSW, Speech Pathologists, Psychologists). Served hundreds of developmentally disabled dependents of active duty military members. Actively marketed Educational and Developmental Intervention Service (EDIS) to senior DOD military leaders and active duty service men and women in training, conferences, individual communication and team building. Instituted 360 degree communication feedback among doctors, specialists, community leaders, base Commanders and families. Monitored progress of program via constant telecommunication with American Company in Cincinnati, OH through conversations and formal evaluations, counseling intervention and support. Collaborated and liaised with Department of Defense military medical leadership, contractors, NATO members, Department of Defense Schools to identify children with developmental disorders. Developed and deployed communication strategies, directed, trained and counseled transdisciplinary teams and expanded the information outreach by 70% for the EDIS program throughout Europe. EDUCATION, LICENSURE, AWARDS Master of Social Work (MSW) The Catholic University, Washington, D.C. Bachelor of Science, University of Texas at Austin, Austin, TX Licensed Clinical Social Worker Achieved numerous awards and recognitions for Community Outreach and Charitable Contributions: The White House Office of Communications Achievement Award; Recognized in Military Medicine as Department of Defense Patient Care Leader; Navy Meritorious Civilian Awards; Navy Special Achievement Award for Patient Care; Department of Defense Distinguished Service Award for Patient Care and Patient Satisfaction 2

3 PROFESSIONAL EXPERIENCE PROJECT DIRECTOR DEPARTMENT OF DEFENSE/MAGNUM MEDICAL OVERSEAS, JV/STERLING MEDICAL, Heidelberg, Germany Europe Project Director for Department of Defense Military Contract providing diagnosis and intervention for dependent children of active duty ARMY, NAVY and Air Force, NATO members, DODDS and Status of Forces personnel. Managed diagnosis and intervention and family support for 20 overseas military bases including100 professional EDIS psychologists, social workers, OT, PT, Speech and Language Pathologists and Special Educators. Lead liaison with US Contractor, all civilian personnel and European military medical leadership expanding by 50% awareness of EDIS program. Directed Tran disciplinary team in biopsychosocial solution focused therapy. Implemented innovative approaches to intervention, organizational management, problem solving and expanded program to the next level. LCSW PRIVATE PSYCHOTHERAPY PRACTICE/WATERMARK STRATEGIES, LLC Houston, TX Private Practice and Health Care Consultant Private Practice and Health Care Consultant with individual, couples, and families. THE METHODIST HOSPITAL Houston, TX Director of Revenue Cycle Education Department Designed and developed first department of Revenue Cycle Education. Developed a community outreach program with four system hospitals to promote system wide cultural change, process improvement, and continuity of care and customer service. Served on Revenue Cycle Council. Directed educational initiatives and training for new employees in Revenue Cycle in all system hospitals. Designed and directed liaison program among clinical and financial staff. Developed Training for Patient Advocacy, Medical Necessity, Charge Description Master, PCA, Medicare/Medicaid, Emergency Department Federal Regulations in Observation Status, Customer Service, CPT Coding, HIPAA, Regulatory Compliance, AR Performance, Productivity and Accountability, Measurable Performance in Role Definition. THE NATIONAL NAVAL MEDICAL CENTER (NNMC) Bethesda, Maryland Director of Community Relations Directed Community Relations, Customer Care and Corporate Communications strategy for major military medical/academic training Conducted Individual, Family and Group Psychotherapy for active duty, retirees and dependents. 3

4 Employed skills in coalition building, Federal and Congressional liaison, operations improvement, and performance outcomes Recognized for excellence in community relations, facilitation and training by White House Communications Agency, DOD Health Affairs, TRICARE Management Activity, Mid-Atlantic Department of Defense Health systems Authored and published first Customer Care Guide for the U.S. Navy Developed and directed solutions for healthcare delivery improvements with Congress, The White House, Public Health Service, military graduate medical training programs (Uniformed Services University of the Health Sciences) interest groups and private sector medical systems Primary Behavioral and Public Relations Liaison for Senior DOD Healthcare leadership including, Secretary of the Navy, Department of the Navy, Department of Defense, (DOD) Health Affairs, NIH and Surgeon General of the US. Facilitated Focus Group and Grief Therapy for the DOD military health system and Department of the Navy Conducted skills and performance assessments for in-patient and ambulatory care and recommended healthcare initiatives to the Congress Developed curriculum and trained facilitators and medical students in patient care standards and process improvement throughout DOD Implemented hospital-wide clinical consolidation, organizational structure analysis, and multiple quality improvement for enhanced environment of care. Director of Community Relations and Family Systems Care, NNMC Developed and directed first strategic Department of Defense (DOD) Customer Care Plan, training curriculum and Customer Care Center Designed and implemented first Executive Healthcare Department, serving Congress, Executive Branch, Foreign Dignitaries and Distinguished Visitors Director of Training, Customer Care Compassionate Care, DOD Mid Atlantic Military Commands Directed Strategic Health Care Delivery Team in performance standards criteria, case management and environmental enhancement TRICARE Military health system Benchmarked military and private healthcare systems Conducted Individual, Family and Group Psychotherapy for active duty military, dependents and retirees Psychiatric Social Worker, Behavioral Health, Senior Therapist, NNMC Conducted individual, couples and group clinical psychotherapy for military active duty, retirees and beneficiaries providing biopsychosocial assessment, multi-axial diagnosis (DSM-IV) treatment, discharge planning and case management Chair, TRICARE Child/Adolescent Ambulatory Mental Health and Substance Abuse Implementation Teams Consultant Office of Undersecretary of Defense, DOD-Grief and Crisis Counseling Medical Liaison, National Naval Medical Center& Secretary of the Navy Marine Corps Informal Network on Quality of Life Behavioral Consultant, DOD, Customer Care, Reengineering Transformation of Healthcare deliver, Chair, Mental Health Task Force DOD Health Affairs COMMUNITY SERVICE 4

5 Women s Fund, Houston Centurion Celebration for the Houston Grand Opera, Houston Rodeo Houston Wine Competition Committee, Houston Member St. Luke s Methodist Church, Houston and Small Group Facilitator, University of Texas Exes Association, Washington, D.C. Board of Directors, Texas State Society, Washington, D.C. Board, National Cathedral Elementary School, Washington, D.C. National Association of Social Workers 5