ICT Training. Course Prospectus IPHIS Improving patient care through ICT

Transcription

1 ICT Training IPHIS Course Prospectus

2 Table of contents IPHIS Introduction...5 Welcome to the 2010 ICT Training Prospectus... 5 Who and what are IPHIS?... 6 Blended Learning Workshops...8 A new and flexible way to learn... 8 PAS General Courses...9 PMI Basic PMI PMI Add & Revise PMI Casenote Tracking A&E Reception (AE2) Order Communications Social Services (Soc OCM) Order Communications Department (OCO) Order Communications Ward (OCMW) PAS Inpatient Courses...16 Inpatient Clinics Outpatient Areas (IPCL OP) Inpatient Clinics Waiting List Areas (IPCL WL) Inpatient Transfers, Suspensions and Discharges (IPTSD) Inpatient Admissions (IPADM) Ward Attender Function (WAF) Waiting Lists and Pre-Admissions (WL) & (PRE) PAS Outpatient Courses...22 Outpatient View Only Functions (OPM1) Referrals and Outpatient Waiting Lists Pre-Learning (OPM2) Referrals and Outpatient Waiting Lists (OPM3) Managing Outpatient Appointments Pre-Learning (OPM4) Managing Outpatient Appointments (OPM5) Outpatient Combined Functions (OPM6)

3 Outpatient Clinic Management (OPM7) Outpatient Reports (OPM8) Outpatient & Healthcare Diary Maintenance (ODM) & (HDM) Healthcare Wide Scheduling Contacts (HC1) Healthcare Wide Scheduling Scheduled Clinics Healthcare Wide Scheduling Clinician Diaries PAS Special Requests...34 Patient Contact Centre (OP2) Outpatient Take on Appointments (TOA) Healthcare Wide Scheduling Waiting Lists RiO Courses...37 RiO Foundation RiO Nurse (Healthcare Professional) RiO Clinician RiO Inpatient Management RiO Clinic Management RiO Clerical Other Clinical Systems...43 Apex (Pathology) Radiology (RAD) Protos (Including Apex (Pathology)) Protos (Including KMD) Summary Care Record (SCR) Choose & Book (Indirectly Bookable) Choose & Book (Directly Bookable) Aria E-Prescribing (Nurse) Aria E-Prescribing (Clinician) Aria E-Prescribing (Administration) Aria E-Prescribing (Pharmacy) Desktop Courses

4 Desktop Courses...54 NHS Elite Microsoft Outlook Core Skills 2003 ( & Calendar) Microsoft Word Core Skills 2003 (Word Processing) Microsoft Word Expert Skills 2003 (Word Processing) Microsoft Excel Core Skills 2003 (Spreadsheets) Microsoft Excel Expert Skills 2003 (Spreadsheets) Microsoft Access Core Skills 2003 (Databases) Microsoft PowerPoint 2003 (Presentations) Microsoft Publisher 2003 (Publishing Media e.g. Posters/Flyers) Microsoft Office Specialist Courses (MOS)...63 What is a MOS course? ICT Training e-learning...65 What courses can I do online? Kirkpatrick Assessments...66 What is a Kirkpatrick Assessment? Booking onto a course...70 Contact us Queen Alexandra Hospital Map

5 Introduction Welcome to the 2010 ICT Training Prospectus The ICT Training department is committed to providing high quality and relevant training to the IPHIS community. We pride ourselves on the delivery of our training in a friendly and professional manner. Along with the our extensive range of Desktop and Clinical systems training, we also deliver the Microsoft Office Specialist Certificate, which enables staff to obtain certification in a specific or group of Microsoft desktop applications. The department has been recognised by the Institute of IT Trainers for the last four years and in 2009 were pleased to be awarded with the IITT Gold Standard. This IITT endorsement is something we are very proud of and we therefore believe that we provide a service which is unrivalled in the local area. In this prospectus you will be able to see the courses we offer. Hopefully this should make it easy for you to find the course that you want and enable you to browse through others that you may not have even realised existed! 2010 sees the introduction of our Workshop courses. These provide students with a truly flexible and quiet environment in which to study our Blended Learning solution whilst still benefiting from having a tutor present to answer any questions you may have. Further details of our workshop sessions are provided later in this prospectus. Learning can be undertaken in a number of ways. Many courses are still available in the traditional classroom tutor lead format and we also still have a number of e-learning courses available on so there has never been so many ways to complete the course you need. Enjoy your course! 5

6 Who and what are IPHIS? IPHIS Information Technology is becoming an evermore integral part of our lives. It has obvious impacts on the way we live and conduct our day to day activities and chores, such as surfing the internet at home so we can book that much needed holiday or series linking the latest episode of your favourite new television drama. There are also subtle pieces of technology and computers that are hidden away that busily help you through your day with out you even noticing. Perhaps these could be your home Central Heating system, knowing when to switch on in the morning or perhaps they are inside your car, monitoring how efficiently you are driving or even quietly making note of tyre pressures ready to alert you if they need topping up with air. Our working lives are no different. This inescapable fact often leads to many people believing that Information Technology is a hindrance to their job. This feeling is sometimes disproportionately championed in the healthcare sector. Many other public sector workforces hold similar views to NHS staff, but ask your self this. Would Police Officers be able to work effectively if they could not instantly check vehicle and person details at the roadside? Would Fire and Rescue teams be able to search buildings as thoroughly without the latest thermal imaging equipment? Health Professionals are no different. As such, it is essential that your NHS Trust has a reliable and proactive IT infrastructure. For your Trust, this department is named IPHIS. IPHIS is a shared service that supports the local Portsmouth NHS services with their ICT requirements. You may know them as the IT department but IPHIS are much more than just an IT department. Unfortunately it is a sad fact that often peoples only exposure to their IT department occurs when something has gone wrong or they are being introduced to a new way of doing things. In many ways, it could be said that the less you know about your IT department the smoother things may be running for you. However, it is useful for you to know what goes into providing what we think is a comprehensive and leading part of the Trust you work in. As well as ICT Training, IPHIS also provide the following: Technical Services, Customer Support, Business Performance, The Programme Office, Development and Information Management & Governance. 6

7 A brief description of each of these departments is detailed below. IPHIS ICT Technical Services ICT Customer Support ICT Business Performance ICT Programme Office ICT Development ICT Information Management & Governance This department covers the basic day to day operations of IPHIS and their customers, this department includes the Desktops, GP support, Networks, Systems & Security teams Includes the Service Desk and is the first point of contact for customers with IT problems. This department also consists of the Clinical Application Support, Service Level Management & Service Support Departments This department is responsible for evaluating and analysing business costs, performance and ensuring that the ICT Department as a whole is run in a cost effective and efficient manner The Programme Office manages the delivery of any project based tasks whether they are internal or customer based. This includes Technical Implementation Officers, Business Analysts, Technical Architects, Programme and Project Support Office & Project Managers The ICT Development department deal with anything that involves programming including web based development work This department is responsible for Management Information Systems, Child Health, Electronic Care Records and Data Quality As you can see, there is probably far more that goes into an IT Department than you may have first thought. Working in partnership with Trust Departmental IT Leads and Management, IPHIS is able to advise and help implement new and exciting systems and assist in the changes in working that Departmental leads want. With the team structures and people within IPHIS, we believe that we provide an unparalleled service in the local area that can assist you in getting your job done and thereby getting our patients on the road back to health. 7

8 Blended Learning Workshops A new and flexible way to learn IPHIS The new workshop courses have been created as a result of ICT Training taking stock of the current working and financial climate and creating a solution that is both flexible for students and cost effective for our customer Trusts. Students will now be able to book into either an hour slot or for multiple hours at a time. Which ever suits you. The principle being that if your work area cannot release you due to working pressures, and they require you back as soon as possible you can simply study for an hour and be back on your ward or in your office as quickly as possible. The courses are essentially self study e-learning courses with educational games and audio contributing to the blended experience. An ICT Training tutor is also on hand to answer any questions should you find yourself stuck at any point. We believe this gives you a varied and fun way to learn which breaks away from the traditional chalk and talk way of teaching, and is unique amongst our colleagues within NHS South Central if not the NHS as a whole. Although not an exhaustive list by any means the courses below are available in workshop format with may others being added all the time. Check our website for an up to date list. NHS Elite PMI Basic PMI Add and Revise APEX (Pathology) Account Creation environment (ACE) Casenote Tracking 8

9 PAS General Courses PMI Basic PMI0 3.5 hours or Workshop Approximately 2-3 hours, Workshop and e-learning None, although keyboard skills advisable Clerical, Clinical and Administrative Staff The PMI Record holds general demographic details about a patient and an outline of any episodes of care occurring at hospitals within the Portsmouth/IOW area and Community Contacts/Services. The course will enable students to search for and identify specific patients and information. State their personal responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Find and select a Patient. Identify specific information, e.g. GP, NOK, and Casenote Number. Select specific episodes to identify information. View lists of current Inpatients. View lists of individual outpatient appointments. Select and print Documents. PMI Add & Revise (PMI1). Casenote Tracking (CNT) 9

10 PMI Add & Revise PMI1 IPHIS 3 hours or Workshop Approximately 2 hours, Workshop and e-learning PMI Basic (PMI0) Clerical, Clinical and Administrative Staff This course will show students how to enter a new patient onto the PAS system with full and accurate details, and how to update records for existing patients with new information. Students will also be shown how to view historical demographic information for a patient Identify when a patient is NOT on the PAS system and needs to be added. Add a new patient to the PAS system with all the patient s demographic details and casenote number. Revise an existing patient s details. Follow the correct rules & guidelines whenever adding or editing any patient information. View address, surname history, GP and GDP history for a patient. Identify specific information, e.g. GP, Casenote Number. Use the auto-post coding system to find addresses using several different methods. Deal with special case scenarios, e.g. No Fixed Abode & Military Patients PMI Basics (PMI0), Out Patient Management 1-8, Healthcare wide Scheduling Contacts (HC1), WL/PRE 10

11 Casenote Tracking 1 hour or Workshop up to 1 hour and Workshop PMI Basic (PMI0) Clerical, Clinical and Administrative Staff Casenote Tracking is a functionality that allows staff to view information on a set of patient s notes including where they are currently booked to, names of previous borrowers and the home location of the notes. It also includes the function to track notes on to another borrower or return them to file. Locate and identify the whereabouts of a set of a patient s casenotes. Transfer a set of casenotes to a new Borrower i.e. Ward/Department. Identify the search process to locate the correct Borrower codes. View a list of all casenotes currently tracked to a specified borrowers area. Loan a set of casenotes from file to a specified borrower (Specific areas e.g. HRL only). Return a set of casenotes to file - Specific areas e.g. HRL only. See course contents for a comprehensive list of the courses the ICT Training department provides 11

12 A&E Reception (AE2) 2 hours PMI Basic (PMI0) Emergency Department Reception Staff Attending this course will enable the student to record and monitor A&E activity. The student will also be introduced to the practice of recording treatments and outcomes. Correctly identify the A&E patient on the PAS system. Use the Patient Management function to record A&E activity. Track a patient into A&E Department recording basic details about the incident/complaint. Print off appropriate casualty documentation. Track a patient s journey through the A&E department i.e. triage, seen by Doctor(s), admission or discharge. Revise or delete the details of a patient s attendance at A&E. Record the treatments and outcomes for the patient. 12

13 Order Communications Social Services (Soc OCM) 3 hours None, although keyboard skills advisable Social Services Staff only The Patient Master Index holds general patient information. Attending this course will enable the student to revise the Status of a Social Services Referral using PAS in accordance with Trust requirements and Information Governance regulations. Display knowledge of their responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Find a select a Patient. Identify specific information e.g. GP, Casenote Number etc. Revise the status order of a referral. Reprint a referral. Select specific episodes to identify information. View lists of current inpatients. Print OTL. See course contents for a comprehensive list of the courses the ICT Training department provides 13

14 Order Communications Department (OCO) IPHIS 3 hours None, although keyboard skills advisable Nutrition, Dietetics & Diabetes Clinicians The Patient Master Index holds general patient information. Attending this course will enable the student to revise the status of a referral, using PAS in accordance with Trust requirements and Information Governance regulations. Display knowledge of their responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Find a select a Patient. Identify specific information e.g. GP, Casenote Number etc. Revise the status order of a referral. Reprint a referral. Select specific episodes to identify information. View lists of current inpatients. View lists of individual outpatient appointments Healthcare Wide Scheduling courses, Inpatient Courses, Outpatient Courses 14

15 Order Communications Ward (OCMW) 2 hours PMI Basic (PMI0) Inpatient Nurses The Wards Function Set enables ward staff to place orders or make referrals to for patients. Access the Ward Function set within PAS. Select and print a relevant patient list. View patient orders (and referrals) and identify their status. Refer a patient to the Diabetic Nurse/District Nurse/Social Services. Follow Trust procedures to keep Social Services informed of patient progress. Apply procedures and techniques to other referrals. Make Paediatric referrals (Paediatric Nurses only). Inpatient Admissions (IPADM), Pathology (APEX), Radiology (RAD) 15

16 PAS Inpatient Courses Inpatient Clinics Outpatient Areas (IPCL OP) 3 hours PMI Add/Revise, OP Modules 3 & 5 Ward staff clerical & clinical Attending this course will enable the student to record and manage inpatient Pre Op Assessment appointment activity using PAS in accordance with Trust requirements and Information Governance regulations. Distinguish between Outpatient and Inpatient Appointment. Revise and delete appointment activity Cancel, rebook and reinstate cancelled appointments and be aware of the implications of these actions regarding Waiting List and Pre Admission activity. Record the outcomes of appointments. Follow procedure for recording action taken after a Did not attend (DNA) or a Cancel on the Day (CND) appointment. Record appointments that happened in the past. Use enquiry functions to assist with the management of Inpatient clinics. Use the Inpatient Reporting facility to help assist and manage the effectiveness of Inpatient appointment recording. 16

17 Inpatient Clinics Waiting List Areas (IPCL WL) IPHIS 5 hours PMI Add/Revise, Waiting List & Pre Admission Level3 Ward staff clerical & clinical Attending this course will enable the student to record and manage Inpatient Pre Op Assessment appointment activity using PAS in accordance with Trust requirements and Information Governance regulations. Book an inpatient appointment to a Waiting List or Pre Admission episode. Distinguish between Outpatient and Inpatient Appointments. Revise and delete appointment activity. Cancel, rebook and reinstate cancelled appointments and beware of the implications of these actions regarding Waiting List and Pre Admission activity. Record the outcomes of appointments. Follow procedure for recording action taken after a Did not attend (DNA) or a Cancel on the Day (CND) appointment. Record appointments that happened in the past. Use enquiry functions to assist with the management of Inpatient clinics. Use the Inpatient Reporting facility to help assist and manage the effectiveness of Inpatient appointment recording. 17

18 Inpatient Transfers, Suspensions and Discharges (IPTSD) IPHIS 3 hours PMI Basic (PMI0) Ward staff clerical & clinical The course will enable students to search and identify specific patients and information. Students will be able to record patient Transfers, Suspensions and Discharges. Transfer a patient to a different ward and/or consultant, speciality, category. Transfer casenotes during the patient transfer. Respond correctly to additional prompts when transferring a patient to Department of Critical Care. Record a joint consultant on the patient s admission. Complete a patient suspension and readmission. Discharge a patient to a minimum of three different locations. Respond correctly to the referral to treatment prompt when discharging a patient on an 18 week pathway. Revise/Correct/Delete details of transfers, suspensions and discharges. Revise/Correct/Delete Referral to Treatment information. Transfer and Discharge patients who are admitted under a mental health speciality (Mental Health Staff only) Ward Attender Function (WAF) 18

19 Inpatient Admissions (IPADM) 3 hours PMI Add and Revise (PMI1) Ward staff clerical & clinical The aim of this session is to give students the ability to admit patients from a number of referral sources and locations and to refresh PMI add and Revise skills Identify the difference between an Emergency Admission and an Elective Admission. Admit an emergency/trauma patient from a minimum of three referral sources (GP,A&E and other Hospital). Admit an elective patient. Respond correctly to the 18 week Monitoring prompt when admitting a patient. Revise/Correct/Delete details of admissions. Revise/Correct/Delete details of an 18 week pathway. Admit a patient to a mental Health speciality (Mental Health Staff Only) 19

20 Ward Attender Function (WAF) 1.5 hours PMI Add and Revise (PMI1) or Inpatient Transfer Suspensions and Discharges Ward staff clerical & clinical Ward staff - clerical and clinical who record and manage activity for Ward Attender patients Record a Ward Attendance for the future, present and the past. Revise Ward Attender activity. Code Ward Attender activity IPADM & OCM (W) 20

21 Waiting Lists and Pre-Admissions (WL) & (PRE) 6 hours PMI Add and Revise (PMI1) Administration and Clerical staff working in an inpatient area who manage Waiting List & Pre Admission activity This course will enable the student to create & management Waiting List & Pre Admission activity Record and manage patients Waiting List activity. Record and manage a Waiting List suspension. Record and manage a Waiting List cancellation. Utilise Waiting List enquiry functions. Identify and understand Waiting List activity. Utilise Waiting List reports. Record and manage Pre Admission activity Record and manage Pre Admission cancellations. Record Pre Admission outcome. Utilise Pre Admission on-line diary. Utilise Pre Admission enquiry functions. Utilise and manage deletion functions for Waiting List & Pre Admission activity. Record and manage Cancel Elective Add patients (no procedure undertaken on their inpatient stay). Identify and understand Pre Admission activity. Utilise Pre Admission reports. Casenote Tracking (CNT), IPTSD, IPADM 21

22 PAS Outpatient Courses Outpatient View Only Functions (OPM1) IPHIS e-learning 1 hour e-learning only PMI Basic (PMI0) Admin and clerical staff working in an outpatient area where clinics are consultant led; who need to view outpatient activity This course will equip the student with the ability to use and understand the view only functions within the outpatient function set Display and describe consultant/clinic diaries. Display and describe lists of cancelled or suspended clinics on a given date. Identify and confirm patients from a cancelled clinic who s appointments have not been rebooked. Produce a list of documentation printed from PAS relating to an outpatient episode and describe the details within. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 2,3,4,5,6,7,8 22

23 Referrals and Outpatient Waiting Lists Pre-Learning (OPM2) IPHIS e-learning 1 hour e-learning only Outpatient View Only Functions (OPM1) Administration and Clerical staff working in an outpatient area where clinics are consultant led; who need to record the outpatient registrations and manage outpatient waiting lists. This course will prepare the student for classroom based training with an understanding of information and practices relating to managing outpatient referrals and waiting lists. Display and describe outpatient activity within Episode Enquiry. Display and describe waiting list activity within Appointment Enquiry. Implement appropriate protocol for managing outpatient referrals. Describe aspects of policy for outpatient waiting lists. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,3,4,5,6,7,8 23

24 Referrals and Outpatient Waiting Lists (OPM3) 6 hours Outpatient View Only Functions (OPM1), Referrals and Outpatient Waiting Lists Pre-Learning (OPM2) Administration and Clerical staff working in an outpatient area where clinics are consultant led; who need to record the outpatient registrations and manage outpatient waiting lists. Attending this course will enable the student to record and manage outpatient referral and waiting list activity using PAS in accordance with Trust requirements and Information Governance regulations. Record referrals from GPs, Medical Officers, Trust Consultants, Non Trust Consultants. Revise and delete existing referrals. Maintain an audit trail for the location of the referral letter. Add patients to an outpatient waiting list. Revise and delete waiting list activity. Remove and reinstate patients from/to the waiting list. Display and manage lists of patients on a given waiting list. Print a batch of letters to patients due for appointment. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,4,5,6,7,8 24

25 Managing Outpatient Appointments Pre-Learning (OPM4) IPHIS e-learning 1 hour e-learning only Outpatient View Only Functions (OPM1) Administration, Clerical and Clinical staff working in an outpatient area where clinics are consultant led; who need to book and manage outpatient appointments. This course will prepare the student for classroom based training with an understanding of information and practices relating to managing outpatient appointments Display and describe appointment activity within Episode and Appointment Enquiries. Identify when an appointment needs to be booked from a waiting list. Describe a number of appointment types and when they might be used. Describe the four types of booking and when they should be used. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,3,5,6,7,8 25

26 Managing Outpatient Appointments (OPM5) IPHIS 6.5 hours Outpatient View Only Functions (OPM1), Managing Outpatient Appointments Pre-Learning (OPM4) Administration, Clerical and Clinical staff working in an outpatient area where clinics are consultant led; who need to book and manage outpatient appointments. Attending this course will enable the student to record and manage outpatient appointment activity using PAS in accordance with Trust requirements and Information Governance regulations Book an outpatient appointment. Revise and delete appointment activity. Describe the circumstances for using Book from Waiting List (BWL) and Follow Up Book Appointment (FBA) and the consequences of using the wrong function. Cancel, rebook and reinstate cancelled appointments. Record the outcomes of appointments (attendances and disposals). Follow procedure for recording action taken after a DNA or an appointment cancelled on the day. Discharge a patient from clinic and delete the discharge activity. Transfer an appointment from one OP registration to another. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,4,6,7,8 26

27 Outpatient Combined Functions (OPM6) e-learning 10 minutes e-learning Referrals and Outpatient Waiting Lists (OPM3), Managing Outpatient Appointments e-learning (OPM4) Administration, Clerical and Clinical staff working in an outpatient area where clinics are consultant led; who need to record referrals, manage outpatient waiting lists and book an manage outpatient appointments Attending this course will enable the student with a practical understanding of the Uses and Processes within the combined functions Refer and Book Appointment (RBA), Take on Appointment (TOA) and Telephone Book Appointment (TBA) Identify the appropriate function to use for specific processes. Use the function RBA to manage referrals, waiting list activity and appointments. Use the function TOA to record a past appointment activity and take on appointments for new clinics. Use the function TBA to offer appointment slots prior to selecting the patient and referral/adding the referral. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,4,5,7,8 27

28 Outpatient Clinic Management (OPM7) 2.5 hours Managing Outpatient Appointments (OPM5) Reception staff working in an outpatient area where clinics are consultant led Attending this course will show the student how to record and manage outpatient activity through Clinic Management functionality in accordance with Trust requirements and Information Governance regulations. Display a clinic list and use it to manage and record outpatient appointment activity. Select a patient not on the clinic list and record outpatient activity on that record. Record the referral and book the appointment for a Walk In Patient. Book appointments for Ward Follow Up patients. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,3,4,5,6,8 28

29 Outpatient Reports (OPM8) e-learning 15 Mins e-learning only PMI Basic (PMI0) Administration and Clerical staff who need to produce reports and documentation relating to Outpatient and Inpatient Clinic activity Provide the student with an overview of the reports available within OPR. Enable the student to request reports for printing and to understand the available options for requests. Request and print out appropriate reports. Display knowledge of the many reports available in the Outpatient Reports function. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. OPM 1,2,3,5,6,7 29

30 Outpatient & Healthcare Diary Maintenance (ODM) & (HDM) 3 hours Outpatients or Healthcare Clinicians, Administration and Clerical staff working in an Outpatient area who maintain the templates for their clinics This course will enable the student to create, revise and manage the templates for their Clinics. Create a new Consultant /Clinician Template. Manage patients on a clinic prior to any changes. Revise an existing Template. Create ad hoc templates. Cancel Clinics. Cancel clinic Timeslots. Reinstate clinic timeslots. 30

31 Healthcare Wide Scheduling Contacts (HC1) 3 hours PMI Add and Revise (PMI1) All staff Clerical and Clinical within a Healthcare Environment This functionality will allow you to record patients that have been referred to a specific Service, Clinician or an agreed Generic Area Code plus details of their contacts and the outcomes of these visits. State the personal responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Search for Patient. Record a Referral. Record Contacts. View Episodes & Contacts. Revise Referrals & Contacts. Use Delete Functions. Diary Maintenance 31

32 Healthcare Wide Scheduling Scheduled Clinics 6 hours PMI Add and Revise (PMI1) All staff Clerical and Clinical within a Healthcare Environment This course is tailored to your clinical area requirements. Within the Clinician Diary environment referrals, appointments, activity and patient outcomes will be recorded on PAS. State the personal responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Search for a patient using the correct search procedures. Record a referral. Record and manage Healthcare appointments. Record and manage outcomes and disposal codes for Healthcare appointments. View details within Enquiry functions. Revise and delete activity as appropriate. 32

33 Healthcare Wide Scheduling Clinician Diaries 6 hours PMI Add and Revise (PMI1) All staff Clerical and Clinical within a Healthcare Environment using the Diary function This course is tailor to your clinical area requirements. Within the Clinician Diary environment referrals, appointments, activity and outcome for patient will be recorded onto PAS. State the personal responsibilities for Data Protection and the Caldicott Principles. Log on and off of the PAS system. Search for a patient using the correct search procedures. Record a referral. Record and manage Healthcare appointments. Record and manage outcomes and disposal codes for Healthcare appointments. View details within Enquiry functions. Revise and delete activity as appropriate. 33

34 PAS Special Requests Patient Contact Centre (OP2) 7 hours PMI Add and Revise (PMI1) Patient Contact Centre Staff This Course will equip staff with the necessary skills to arrange and manage appointments in the PHT PAS for the indirectly bookable choose and book services. Book an outpatient appointment in PAS involving: Revising or creating the patient record, Recording the referral, Booking the new appointment, creating an 18 week pathway. Revise a referral. Revise appointment details. Cancel and rebook a future appointment. Cancel an appointment. Discharge a referral. Deletion Functions. 34

35 Outpatient Take on Appointments (TOA) IPHIS 4 hours PMI Add and Revise (PMI1) Administration, Clerical and Clinical staff working in an outpatient area where clinics are consultant led; who need to record and manage appointments on PAS after they have occurred, or who need to take on a number of appointments within a clinic at a time. Attending this course will enable the student with a practical understanding of the uses and processes within the Take on Appointments (TOA) Function and associated functions. Identify the appropriate function to use for specific processes. Use the function TOA to record a past appointment activity and to take on appointments for new clinics. Demonstrate best practice in Information Governance with regard to outpatient activity and patient data. 35

36 Healthcare Wide Scheduling Waiting Lists 3 hours PMI Add and Revise (PMI1), Healthcare Wide Scheduling Contacts (HC1) Administration, Clerical and Clinical staff working in a healthcare environment using a waiting list facility. This course specifically concerns using Waiting List Functions within the Healthcare Wide Scheduling function set. Log on and off of the PAS System. Find a patient. Record (Add/Revise/Delete) Waiting List activity. Book Appointments from a Waiting List using the correct procedures. 36

37 RiO Courses RiO Foundation IPHIS 3.5 hours None, although keyboard skills advisable All Community Staff and Mental Health Staff This course will give the student an introduction to the RiO system and serves as a pre-requisite for future RiO courses. Log on & off. Search for a client/patient or carer. Register a client/patient in RiO. Synchronise a client/patient registration between RiO and the Spine. Record and view historic demographic details. Link family and household members to a registered client/patient. Manage and action Referrals. View a Caseload. View a Team Caseload. Allocate a client/patient to a Health Care Professional. Re-allocate or share all or part of a caseload. Transfer Caseloads. View a Health Care Professional's diary. Manage to-do list/notification items. Book community appointments. Recording Non-Client/Patient Activity. Cancel booked appointments. Record an outcome for a booked appointment. Reverse an outcome. View and filter information in the client diary. Use Notifications. 37

38 RiO Nurse (Healthcare Professional) IPHIS 4 hours Rio Foundation For Community Nurses and community Healthcare Professionals This course builds upon the Foundation course and will give additional functionality based upon the students RBAC role. Access and view the case record. Manage Client/Patient Alerts. View the consent history. View progress notes. Enter and edit progress note. View the risk history. Record a risk incident. View significant events. View care plans. Manage care plans. Add a carer's care plan. Add and remove an ICD10 diagnosis. Confirm an ICD10 diagnosis. Reverse an ICD10 diagnosis confirmation. Generate editable letters. Access forms. Mental Health Assessment Forms. Record CPA details. Schedule CPA reviews and recording review details. Reverse a CPA episode. View a client's/patient's Section history. View consent to treatment information. Record and view ECT treatment. 38

39 RiO Clinician IPHIS 4.25 hours RiO Foundation This course builds upon the Foundation course and will give additional functionality based upon the students RBAC role. Access and view the case record. Manage Client/Patient Alerts. View the consent history. View progress notes. Enter and edit a progress note. View the risk history. Record a risk incident. View significant events. View care plans. Manage care plans. Add a carer's care plan. Add and remove an ICD10 diagnosis. Confirm an ICD10 diagnosis. Reverse an ICD10 diagnosis confirmation. Access and run reports. Mental Health Reports. Generate editable letters. Access forms. Mental Health Assessment Forms. Record CPA details. Schedule CPA reviews and record review details. View a client/patient Section history. View consent to treatment information. Record and view ECT treatment. 39

40 RiO Inpatient Management IPHIS e-learning 2 hours e-learning Rio Foundation Community Staff working in an Inpatient environment This is an e-learning course View wards in RiO. Manage clients and patients in wards. View the Bed Planner. Plan inpatient events. Recording patients that are AWOL. View the admission history. Close beds in RiO. Reverse inpatient events. 40

41 RiO Clinic Management e-learning 1.5 hours e-learning RiO Foundation This course builds upon the Foundation course and will give additional functionality based upon the students RBAC role. Using the clinic plan. Using the clinic diary. Booking clinic appointments. Freezing and unfreezing clinic slots. Cancelling clinic appointments. Rescheduling clinic appointments. Changing the HCP for a clinic sub stream. Recording clinic arrival and seen times. Recording the outcome of a clinic appointment 41

42 RiO Clerical IPHIS Method? 5.5 hours Method? RiO Foundation This course builds upon the Foundation course and will give additional functionality based upon the students RBAC role. Access& view the case record. View the consent history. Access and run reports. Mental Health Reports. Access forms. Mental Health Assessment Forms. Common functionality throughout RiO. Log on, log off and timeout. Search for a client/patient or carer. Register a client/patient. Synchronise a client/patient registration between RiO and the Spine. Record and view historic demographic details. Link family and household members to a registered client/patient. Manage Referrals. View a Caseload. View a Team Caseload. Allocate a client/patient to a Health Care Professional. Re-allocate or share all or part of a caseload. View a Health Care Professional's diary. Manage to-do list & notification items. Book community appointments. Record Non-Client/Patient Activity. Cancel booked appointments. Record an outcome for a booked appointment. Reverse an outcome. View and filter information in the client diary. 42

43 Other Clinical Systems Apex (Pathology) Workshop 1 hour, e-learning 1 hour Workshop and e-learning None, although Keyboard Skills advisable Clerical, Clinical and Administrative staff The Pathology Record holds general demographic details about a patient and provides results of any pathology samples, occurring at hospitals within the Portsmouth/IOW area and connected on lying services/areas e.g. GP s. Display knowledge of the structure of the Pathology system. Display knowledge of their personal responsibilities for Data Protection and the Caldicott Principles. Log on and off of the APEX system. Find a patient with and without a Casenote number. Use the menu options. Identify specific information, particularly results outside of the normal range. Select specific test results. Move between different results. Select and print results. Radiology (RAD) 43

44 Radiology (RAD) IPHIS Workshop 1 hour, e-learning 1 hour Workshop and e-learning None, although Keyboard Skills advisable Ward staff clerical & clinical This course will introduce the viewing functions of the Radiology system. This displays basic demographic details about a patient and the results of Diagnostic Imaging tests i.e. x-rays, scans, MRI, Barium meal and Ultrasound performed at various hospitals within the district. Describe the structure of the Radiology system. List and explain their personal responsibilities for Information Governance. Log on and off of the Radiology system. Use the keyboard including function keys to access information. Find and select a patient using PAS number, casenote number or surname/first name Identify specific information, e.g. date and type of test performed. Select specific results to view information. Select and print documents. Report faults. Apex (Pathology) 44

45 Protos (Including Apex (Pathology)) 6 hours None, although Keyboard Skills advisable Midwives The first hour of this combined course is Apex Pathology. The Pathology System provides results of Biochemistry, Cellular Pathology, Microbiology, Transfusion and Haematology. The Protos Maternity System is the Portsmouth Hospital NHS Trust chosen software to record patients Maternity Details. APEX Objectives as per above Log on to Protos. Search and find patients. View and understand the data within a Patients Maternity Record. Enter Protocols i.e. Antenatal details and labour details. Print & utilise documents within Protos. 45

46 Protos (Including KMD) 3 hours PMI Add and Revise (PMI1) Maternity Reception Staff Maternity Reception Staff will populate protocols within Protos with the information from the booking forms. Log onto Protos and be familiar with the screen layout. Search, find and change between selected patients. Enter Protocols for a normal booking. Enter Protocols for an emergency admission with the baby born in Hospital. Enter Protocols for an emergency admission but baby born before arriving at the hospital. Enter Protocols for a home confinement. Log out of Protos. Korner Maternity Details (KMD) - Upon request. 46

47 Summary Care Record (SCR) 1 hour None, although keyboard skills advisable Anyone needing access to the most up to date patient demographics, including NHS number and current GP. SCR is most commonly used to find a patient s NHS number and their current GP details. It is often more up to date than PAS, particularly in recording that a patient may now be deceased. Logon and off of the system understanding the Smart Card process. Conduct a basic search. Conduct an advanced search. Conduct a search by NHS number. Use Wildcards and widen search for similar names functions in their patient search. Select a patient from the search results. View patient demographics i.e. Previous names, address and contacts. View related persons i.e. Next of Kin etc. Understand the Legitimate Relationship between care givers and patient. 47

48 Choose & Book (Indirectly Bookable) 3 hours None, although keyboard skills advisable Clinical and clerical staff working for a service offered through the Choose and Book appointment system. This course will introduce the delegate to the Choose and Book process. It will demonstrate the correct use of the Choose and Book system and provide a working knowledge of handling referrals and making, rebooking and cancelling appointments. Successfully access the Choose and Book program with the use of a Smart Card. Access and navigate the help pages. Print Referral Letters (and attachments). Accept and Reject Referrals. Change Priority / Due Dates / Appointment Date / Time. Cancel or Retain Appointments to Rebook Later. Redirect a Referral to a Different Service. Rebook and Cancel Appointments. Carry out Missing Referral Letters Enquiries. Manage Rejected Cancellations and Displaced Appointments. Deal with DNS Disposals. PMI Basic (PMI0) 48

49 Choose & Book (Directly Bookable) 3 hours None, although keyboard skills advisable Clinical and Clerical staff whose role is to manage Choose and Book referrals and appointments at the patient s request. This course will introduce the delegate to the Choose and Book process. It will demonstrate the correct use of the Choose and Book system and provide a working knowledge of handling referrals and making, rebooking and cancelling appointments. Successfully access the Choose and Book program with the use of a Smart Card. Access and navigate the help pages. Print Referral Letters (and attachments). Accept and Reject Referrals. Change Priority / Due Dates / Appointment Date / Time. Cancel or Retain Appointments to Rebook Later. Redirect a Referral to a Different Service. Rebook and Cancel Appointments. Carry out Missing Referral Letters Enquiries. Manage Rejected Cancellations and Displaced Appointments. Deal with DNA Disposals. 49

50 Aria E-Prescribing (Nurse) 3 hours None, although keyboard skills advisable Oncology Nurses This course will introduce the delegate to the E-Prescribing process. It will demonstrate the correct use of the Aria system and provide a working knowledge of viewing and updating patient records and administering drugs. Log into Aria E-Prescribing, Search for a patient. Modify patient administration and demographic details. Add to patient medical history. Select a patient and open the Drug Administration window. Understand the information contained in the Drug Administration window tabs. Co-sign each agent of the patient s regimen Record and approve the administration of each agent. Record the start and end time of each agent as separate entries detailed recording. Record an adverse reaction to an agent. Delay the administration of agent(s) by one or more days. Issue drugs to take out TTOs. Record the administration of a drug given in the event of an emergency situation. Complete a Toxicity assessment 50

51 Aria E-Prescribing (Clinician) 3 hours None, although keyboard skills advisable Oncology Clinicians This course will introduce the delegate to the E-Prescribing process. It will demonstrate the correct use of the Aria system and provide a working knowledge of viewing and updating patient records and prescribing drugs. Log into Aria E-Prescribing, Search for a patient. Modify patient administration and demographic details. Add to patient medical history. Enter diagnosis details into patient record. Record systems and physical examination details. Record performance status, complaint and impression/plan information. Enter patient Vital Signs. Review patient Vital Signs in the Flow Sheet. Select and review the Regimen. Set up the prescription details and record general orders. Select supporting medications. Adjust the default doses Approve and order the Regimen. Delay or discontinue the Regimen. Record Progress Notes. Confirm an order ready for dispensing. Complete a Toxicity assessment 51

52 Aria E-Prescribing (Administration) 1 hour None, although keyboard skills advisable Oncology Administration Staff This course will introduce the delegate to the Choose and Book process. It will demonstrate the correct use of the Choose and Book system and provide a working knowledge of handling referrals and making, rebooking and cancelling appointments. Log into Aria E-Prescribing, Search for a patient. Modify patient administration and demographic details. Add to patient medical history. Schedule patients into specific areas and beds/chairs. 52

53 Aria E-Prescribing (Pharmacy) 2 hours None, although keyboard skills advisable Administration staff whose role is to manage Choose and Book referrals and appointments on behalf of their clinician(s) and appointments at the patient s request. This course will introduce the delegate to the Choose and Book process. It will demonstrate the correct use of the Choose and Book system and provide a working knowledge of handling referrals and making, rebooking and cancelling appointments. Log into Aria E-Prescribing, Search for a patient. Modify patient administration and demographic details. Add to patient medical history. Select a patient and open the Medications window. Identify and review the prescription. Approve a prescription for dispensing. Report that a prescription has been dispensed. 53

54 Desktop Courses NHS Elite IPHIS Workshop 1 hour sessions As many as is required to complete the course Workshop None Computer Complete beginners. The course is very interactive. Examples and demonstrations are followed by simple exercises, which students work through at their own pace. This course covers very basic computing skills including introducing the mouse and keyboard, logging on and off and basic Microsoft Windows skills. Use the Mouse to click, double click, right click, point and scroll. Use the Keyboard competently. Switch components on and Off, log in, change their login password, lock the PC. Use the Desktop and Start Menu. Maximise, minimise and resize windows. Work with applications including use of Toolbars, Menus and Dialogue boxes. Manage, create and save files and folders. Use the internet. Have knowledge of . Microsoft Word, Microsoft Outlook 54

55 Microsoft Outlook Core Skills 2003 ( & Calendar) IPHIS 3 x 3 hour sessions None Computer Complete beginners. The course is very interactive. Examples and demonstrations are followed by simple exercises, which students work through at their own pace. This course will enable students to become familiar with some of Outlook s and calendar management tools. Start Outlook. Navigate within Outlook. Use the Office Assistant. Compose, address and send messages. Format the body of a message. Attach a file to a message. Check for messages. View messages. Read messages. Reply to and forward messages. Print messages. Find messages. Recall messages. Delete messages. Specify options. Customise appearance of messages. Use Stationery. Assign a signature to an message. Sort messages. Filter a view. Create folders. Move between folders. Move messages between folders. Archive messages. Open the Contacts folder. Create and edit contacts. Delete and restore contacts. Use folders, views and categories. Navigate within the Calendar. Change Calendar views. Schedule appointments and events. Create recurring appointments. Set reminders. Edit appointments. Delete appointments. Plan meetings with others. Print a calendar. Create tasks. Change the task view. Add task details. Sort tasks. Organise tasks. Assign tasks to others. Accept or decline tasks Mark tasks as complete. Delete tasks. Create distribution lists. Use the rules wizard. Microsoft Word, Microsoft Outlook 55

56 Microsoft Word Core Skills 2003 (Word Processing) IPHIS 3 x 3 hour sessions Basic Keyboard and Mouse Skills All Staff To be an introduction to the Microsoft Word 2003 Word Processing Application Describe and identify components of the Word user interface. Open, Close and Save a Word document. Edit an existing document. Apply basic text formatting. Apply Styles. Set Tab stops in a document. Change the layout of a document. Find and replace document components. Add/Edit Auto text entries in a document. Add/Edit Word Art in a document. Add/Edit a header and/or footer in a document. Insert a page number to a document. Insert and position a picture in a document. Draw a shape in a document. Create a diagram in a document. Create and Edit a chart in a document. Print preview and print a document. Microsoft Word Advanced, Microsoft Outlook 56

57 Microsoft Word Expert Skills 2003 (Word Processing) 3 x 3 hour sessions Basic Keyboard and Mouse Skills and completion of Word core skills Course or 70% score on MOS Word Introduction Mock Test All Staff This course builds on the skills gained in the Microsoft Word Core Skills course Insert a table. Navigate within a table. Merge/Split cells in a table. Insert/Delete rows/columns in a table. Resize table elements. Rotate text in a table. Use AutoFormat for tables. Embed and modify worksheets in a table. Perform calculations in a table. Link Excel data as a table. Sort table data. Sort lists and other paragraphs. Import data into a chart. Insert a forced page break. Control text flow options. Move, size and delete pictures. Control text wrapping. Create new styles. Use existing styles. Use sample text to create a style. Apply styles. Update a current style. Delete a style. Find and replace styles. Find and replace formatting. Create alternating headers/footers. Create a different first page header/footer. Use column breaks. Add text form fields. Add drop-down form fields. Add check box form fields. Modify and protect a form field. Test and password protect a form. Compile and format a table of contents. Update a table of contents. Identify entries for an index. Create a cross-reference in an index. Compile and format an index. Edit and update an index. Microsoft Excel Core Skills, Microsoft Outlook 57

58 Microsoft Excel Core Skills 2003 (Spreadsheets) IPHIS 3 x 3 hour sessions Basic Keyboard and Mouse Skills All Staff To be able to work within the Microsoft Excel spreadsheet application to produce basic but functional spreadsheets: Create a workbook. Understand Excel window elements. Open, Close and Save a workbook. Navigate around a workbook. Enter and edit data in a workbook. Edit workbook formats. Add a header and footer to a worksheet. Change margins and centre a worksheet. Add and delete page breaks. Set and clear a print area. Preview and print a worksheet. Format cells (numeric data/alignment/borders/shading). Adjust size of rows and columns. Find and Replace cell contents. Insert and delete cells, rows and columns. Cut, Copy, Paste and Clear cells. Paste Link files. Use AutoFormat. Use Format Painter. Merge Cells. Hide and unhide rows and columns. Freeze and unfreeze rows and columns. Sort data. Filter data. Build and copy Formulas. Use absolute and relative cell references. Edit formulas. Use the SUM function and AutoSum. Insert Date functions. Understand basic statistical functions. Work with three-dimensional formulas. Use the IF function Create charts using the Chart Wizard. Move, resize, and delete charts. Modify chart components. Change chart types and organise source data. Microsoft Excel Expert, Microsoft Access. 58

59 Microsoft Excel Expert Skills 2003 (Spreadsheets) IPHIS 3 hours Basic Keyboard and Mouse Skills and completion of Excel core skills Course or 70% score on MOS Excel Introduction Mock Test All Staff To be an advanced continuation of the introduction to the Microsoft Excel Core 2003 Spreadsheet Application Course Use multiple workbooks. Use a workspace. Link workbooks. Work with named ranges. Use HLOOKUP and VLOOKUP functions. Preview and print a workbook. Consolidate data. Create and format a list. Modify a list using a data form. Search for records using a data form. Sort records. Set up a list filter. Use database functions on a list. Apply number formats. Create custom formats. Use conditional formatting. Insert subtotals and outline data. Group data. Create a data entry list. Establish valid data entries. Trace errors. Trace precedent cells. Trace dependent cells. Watch and evaluate formulas. Track changes in a workbook. Accept or reject changes in a workbook. Create a shared workbook. Merge workbooks. View and change workbook properties. Apply and remove password protection. Protect worksheets and workbooks. Create and modify a PivotTable. Create and Modify a PivotChart. Use Goal Seek. Analyse data with the Scenario Manager. Use Solver. Import data from text files. Import data from other programs. Import a table from an HTML file. Export Excel data to other programs. Microsoft Excel Expert, Microsoft Access. 59

60 Microsoft Access Core Skills 2003 (Databases) 3 x 3 hour sessions Basic Keyboard and Mouse Skills All Staff Students will gain an understanding of Database structures and construction, and the inputting of data into database Tables. Students will also understand Start Access and open an existing database. Open and close a table. View a table in Datasheet view and Design view. Create a database. Create a table using the Table Wizard. Create and modify a table in Design view. Add fields to tables. Add and edit records. Print tables. Move and delete fields. Delete records. Change the format of a table. Modify field properties. Work with Tables. Create sub-datasheets. Import records form an external source. Work with Queries. Create a calculated field. Specify criteria in multiple fields. Create a many-to-many relationship. Create and work with forms. Modify control properties. Create calculated controls. Create a sub-form. Create a switchboard. Create and work with reports. Microsoft Excel Expert, Microsoft Word. 60

61 Microsoft PowerPoint 2003 (Presentations) 2 x 3 hour sessions Basic Keyboard and Mouse Skills All Staff This course will enable staff to create engaging and comprehensive aid to your presentations. Start Microsoft PowerPoint. Open/Close/Save/Save As a presentation. Explore the PowerPoint window. Create a PowerPoint presentation. Navigate a PowerPoint presentation. Add/Edit text. Change presentation views. Create a presentation using a design template. Add speaker notes. Insert slides from other presentations. Rearrange slides in Slide Sorter view. Add headers and footers. Change the page setup. Print slides, audience handouts and speaker notes. Format text. Check spelling. Use presentation styles. Use the Research task pane. Select and edit a colour scheme. Add, copy and change a background. Understand and apply design templates. Understand PowerPoint masters. Format master placeholders. Save a presentation as a template. Draw and edit and object. Copy and move an object. Modify object attributes. Align and connect objects. Change stacking order of objects. Rotate and flip objects. Group and ungroup objects. Insert clip art image. Insert and modify a picture. Insert and modify WordArt. Navigate in Slide Show view. Annotate slides in a slide show. Set slide transitions. Animate slides. Hide a slide. Create and edit a custom show. Microsoft Excel Expert, Microsoft Access. 61

62 Microsoft Publisher 2003 (Publishing Media e.g. Posters/Flyers) 2 x 3 hour sessions Basic Keyboard and Mouse Skills All Staff This course will enable students to create professional looking publications, combining images, text and design Understand Publisher jargon - Publications, Objects, Frames, Stories etc. Understand the features of Publisher and the use of its Toolbar. Format and design a publication using the Publisher Wizard. Use Blank Publication to Design Layout. Customise a publication using various features such as - WordArt, Shapes, Text, Frames, Image, Tables. Define and apply Styles to ensure uniformity throughout your Publication. Design, save and re-use Templates. Enhance a Publication using bullets, numbering, hyphenation and layout. Wrap text around images. Effectively use colour. Pull it all together to produce a complex Publication. Microsoft Excel Expert, Microsoft Access. 62

63 Microsoft Office Skills Training (MOST) What is NHS MOST? The NHS Microsoft Academy Programme offers its students leading e-learning support and the ability to obtain a Microsoft Certification. This will allow NHS staff to hold an industry recognised qualification, thereby demonstrating their skill in the Microsoft office environment. Certificates can be attained in the following three ways: Microsoft Office Specialist The Specialist certificate allows you to achieve a core knowledge in any one of the following applications: Word Excel Outlook PowerPoint Access Microsoft Office Expert You can attain an Expert certificate in any of the following: Advanced Word Advanced Excel Microsoft Office Master To become a Microsoft Office Master you need to obtain all of the following: Advanced Word Core PowerPoint Advanced Excel Core Outlook or Core Access 63

64 Who should take the courses? IPHIS The courses are available to all NHS Staff who wish to learn about MS Applications. Complete beginners to Microsoft Applications and Computers in general may wish to attend the relevant ICT Training Courses first to assess their skills. Pricing NHS MOST is free. It is free to access the learning materials, take mock tests and take the MOST test itself. Learning at Home All of the E-Learning can also be accessed on home PC s providing you have an internet connection. There is also a wide selection of books available on loan from ICT Training or for purchase via the Microsoft NHS Resource website. To purchase a text book visit go to: 64

65 ICT Training e-learning What courses can I do online? There are many courses that can be taken online and therefore negating the need to travel to a classroom or workshop at all. This is especially convenient when paired with today s working pressures. The ICT Training e-learning is accessed via the Moodle website and allows staff to complete their learning both at work and at home. A full list of the available e-learning courses is listed below. APEX (Pathology) ICE Desktop 2009 Electronic Patient Record (Graphnet) PMI Basic (PMI0) PMI Add and Revise (PMI1) MYSIS Radiology Online courses are constantly being created and added to the above list so be sure to visit the Moodle website regularly to get the most up to date list of courses. 65

66 Kirkpatrick Assessments What is a Kirkpatrick Assessment? IPHIS Kirkpatrick is a process of checking that quality learning has taken place. It can be related to most learning experiences to check that knowledge has been retained and that it is being employed correctly. There are four main types of Kirkpatrick evaluation: Reaction of student - what they thought and felt about the training Learning - the resulting increase in knowledge or capability Behaviour - extent of behaviour and capability improvement and implementation/application Results - the effects on the business or environment resulting from the trainee's performance In order to ensure the highest standards of ICT training within the IPHIS community, we have introduced working methods that will operate within the Kirkpatrick Framework at level four - Results. This essentially means that the ICT Training Department will be in a position to monitor and facilitate the removal of learning gaps pre & post contact with a student. There are two paths in which the ICT Training Department can monitor student progress. Business as Usual (BAU) Tracking Information Governance/Data Quality Alert 66

67 Business as Usual (BAU) Tracking IPHIS The BAU pathway will firstly assess whether the student is ready for a particular course. This will utilise the ICT Training Department s online Training Needs Analysis which will identify if a student has any weaknesses in certain areas of operating a PC. This is not a definitive test but seeks to quickly recognise if the student will benefit from some Basic IT Skills training prior to their course. Once the Student has completed their course the appropriate end of course assessment will be conducted and depending on whether they pass or fail the exercise they will be issued with their log in details or asked to attend a refresher workshop. To ensure continued engagement with the students, 6-10 weeks after their course, one in ten will be assessed in the workplace and the other nine will be required to complete an online assessment. The results of which will be fed back to their line manager. The purpose of this is to ensure that best practice is maintained and not disregarded after their course in favour of counter productive shortcuts and bad habits that can often develop in the workplace. Once the student has successfully completed this process they exit the Kirkpatrick framework and the onus to maintain their quality of work falls solely to their line manager. If the student is unsuccessful in their 6-10 week assessment they will be required to attend the refresher workshop. 67

68 Information Governance/Data Quality Alert This pathway is a more streamlined but arguably the more crucial part of the ICT Training Department s Kirkpatrick process. In partnership with the ICT Data Quality Department, users who create a certain number (typically 3, but may vary) of duplicate patient records on the Patient Administration System in one month, will be required to be assessed in their workplace. An ICT Training Learning Support Officer will work with the user having agreed a time with their line manager and will go through a number of exercises as described above in the BAU process. Having observed how the users trace and enter patients onto PAS, it may be necessary to invite the users onto a PAS Refresher Workshop. If the user does not successfully complete the assessment at the end of the Workshop they will be invited to attend a 1-1 coaching session(s) where they will eventually be required to take the workshop assessment again. If the user does not successfully pass for a second time, their line manager will be notified and the possibility of involving HR to review user capability may be considered. Below is the Kirkpatrick Framework in visual medium, for both the BAU and Data Quality Pathways. In both circumstances the starting point is in the top left hand corner of the page. 68

69 Start: Request for Course OR Data Quality Alert Pre-Joining Assessment Met Pre Reqs? N Re-Direct Finish: User ID Modified to Full Y Information Governance/ Data Quality Alert Y End of course assessment Pass? N Course attendance: / E-Learning Workshops No - 1 st Attempt User ID suspended Provisional user ID created Y Pass? N 6-10 Weeks Post Training No - 2 nd Attempt Potential Capability Discussion (HR/Line Mgr) 1 in 10 9 in 10 Workplace assessment Online assessment N Pass? 1-1 Coaching Line Manager Review Line Manager Report Y 69

70 Booking onto a Course Contact us IPHIS If you would like to book on any of our courses or would simply like some advice on which one would suit you then please contact us on the following details. External Telephone ext 5867 Internal Telephone ict.training@porthosp.nhs.uk For further information on the services that we provide or to download the latest course schedule or course manuals go to: Alternatively come to our offices on the 1 st floor of Victoria House and a member of our team will be happy to speak with you and discuss your training needs. A map is provided on the next page that shows the location of Victoria house is. We look forward to hearing from you! 70

71 Queen Alexandra Hospital Map 71