Families and Friends. UPMC Shadyside. Welcome

Transcription

1 UPMC Shadyside Part of UPMC Presbyterian Shadyside For Families and Friends Welcome Welcome to Pittsburgh and the University of Pittsburgh Medical Center (UPMC). Your health and well-being are our primary concerns. We know that this may be a difficult time for you and your family as you think about your stay here. We will do everything possible to make you comfortable. We have prepared this booklet for the families and friends of patients at UPMC Shadyside. Especially if this is your first visit to the area, an important part of caring for you includes helping you and your family become familiar with the city of Pittsburgh and its Shadyside section, as well as with UPMC Shadyside. Exploring Pittsburgh If you have an opportunity to explore some of the Pittsburgh area while you are here, you may be pleasantly surprised by what you find. Pittsburgh has been listed in leading popular magazines as among the nation s best cities in which to live and work. With its downtown area located on a triangle of land where the Allegheny and Monongahela rivers join to form the Ohio River, Pittsburgh is a regional center for business, industry, research, education, recreation, and the arts. Few of the steel mills that gave Pittsburgh its prominence as an industrial giant remain. Today, the health care industry, high-tech companies, and service industries employ most Pittsburghers. Contents Patient Relations...2 Arriving in Pittsburgh...2 Lodging...3 Getting Around Pittsburgh...4 Amenities at UPMC Shadyside...4 Safety at UPMC Shadyside...5 Things to Do...6 Places of Worship...8 Notice of Patients Rights...10 University of Pittsburgh Medical Center UPMC is a comprehensive network of health care services. The health system includes hospitals that provide advanced care for complex illnesses; specialty hospitals for women, children, and rehabilitation; a behavioral health facility; community hospitals; a health insurance organization; and an array of other health care services such as long-term care and home care. Directions to Shadyside...11 Maps...12, 13

2 Affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is committed to providing quality patient care and health care coverage, increasing biomedical knowledge through research, and educating the next generation of health care professionals. Dedication to these ideals has enabled UPMC to become a premier center for cardiology, geriatrics, neurosurgery, oncology, orthopaedics, psychiatry, transplantation, trauma services, and other specialties. Because of the health system s size and the breadth of its specialty areas, it can be both exciting and overwhelming. Patient Relations Among the many people who will contribute to your care or the care of your family member at UPMC Shadyside are the staff of Patient Relations. If you have questions or experience any problems during your hospital stay, Patient Relations can assist you in resolving them. To reach Patient Relations, call Patient handbook You can find additional information about UPMC Shadyside in the Patient Handbook that you or your family member received when admitted to the hospital. You can obtain a copy of the Patient Handbook at the Information Desk in UPMC Shadyside s main lobby or by calling Patient Relations at Language and hearing needs Language and hearing assistance services are available at no charge. If you need a foreign language translator, a sign language interpreter, a portable teletypewriter for the hearing impaired, or other assistance, call Patient Relations at Arriving in Pittsburgh By car You can find directions for major highway routes into Pittsburgh and its Shadyside section on the map and directions located at the back of this booklet. UPMC garages are conveniently located near the Shadyside facilities. A map of the campus, located at the back of this booklet, shows locations of UPMC Shadyside facilities and garages. Parking Pay parking is available for visitors to UPMC Shadyside at two convenient locations. The Visitor Parking Garage on South Aiken Avenue is open 24 hours a day, seven days a week. The Medical Building Garage is located on Centre Avenue (across the street from Hillman Cancer Center). Medical Building Garage hours are 8 a.m. to 9 p.m. on weekdays and 8 a.m. to 2 p.m. Saturday; closed Sunday and holidays. Long-term stays On the 10th day of a patient s stay, family members are offered a discount for either of the UPMC Shadyside parking garages. A Patient Relations representative will deliver the discount coupons to the patient s room. If you have questions, call Escort service Upon request, UPMC Security provides evening escort service from the hospital to your vehicle. To request an escort, please call

3 By air Many major airlines fly into Pittsburgh International Airport. Taxi fare from the airport to UPMC Shadyside is about $40. Majesty Shuttle Service provides transportation between the airport and Shadyside. The cost for a shuttle is about $35; limousine service is about $50. You must make reservations a day in advance. For information, call toll-free By bus or train The Greyhound and Trailways bus terminal is located downtown, off Second Avenue near the 10th Street Bridge. The Amtrak station is also downtown at Liberty Avenue and Grant Street. Taxi fare to UPMC Shadyside is about $12. Port Authority provides public transportation between downtown and Shadyside. The basic fare is $1.75 (exact change only), and transfers are 50 cents. For information about bus routes, call Port Authority s customer service line at Rates are approximate and subject to change without notice. Lodging A variety of accommodations are located in Shadyside and the Oakland area adjacent to Shadyside. Appletree Bed & Breakfast 703 S. Negley Ave. Pittsburgh, PA (Shadyside) Best Western University Center Hotel 3401 Boulevard of the Allies Pittsburgh, PA (Oakland) Courtyard by Marriott Shadyside/Oakland 5308 Liberty Ave. Pittsburgh, PA (Shadyside) Hampton Inn Hotel 3315 Hamlet St. Pittsburgh, PA (Oakland) Holiday Inn Select Hotel 100 Lytton Ave. Pittsburgh, PA (Oakland) Marriott Residence Inn Pittsburgh 3896 Bigelow Blvd. Pittsburgh, PA (Oakland) Wyndham Garden Hotel Forbes Avenue at McKee Place Pittsburgh, PA (Oakland) Shadyside Inn & Suites Furnished apartments for long-term stays 5405 Fifth Ave. Pittsburgh, PA (Shadyside) Some hotels may offer special discounts for long-term stays or for families of UPMC patients. Ask the hotel of your choice if any discounts apply. Family House The Family House residences offer welcoming, low-cost accommodations for long-term stays. Patients and families coming to UPMC for therapy and special treatment may be referred to one of the Family House facilities. To request a room or more information, call

4 Family House Shadyside $45 a night (only suites available) Family House Neville (Oakland) $25 to $30 a night (no suites) Family House McKee (Oakland) $25 to $45 a night (a limited number of suites are available for $45 a night) Getting Around Pittsburgh Generally, walking is the best way to get around Shadyside. Many stores and services are within walking distance of UPMC Shadyside. The shopping districts are situated along Walnut Street and Ellsworth Avenue. In these locales, you ll find restaurants and establishments for baked goods; books and magazines; cards, gifts, and flowers; convenience items and groceries; drugs; dry cleaning and laundering; and hair care. You can also browse in a variety of specialty boutiques. UPMC shuttles UPMC offers free shuttle service. The Blue Shuttle serves UPMC Shadyside and UPMC locations in Oakland and the three Family Houses. The shuttle operates weekdays from 6 a.m. to 6 p.m. and weekends and holidays from 6 to 11:30 a.m. and 6 to 9:30 p.m. Shuttle schedules are available at the information desks at UPMC Shadyside. If you need more information, call Parking Operations at or Public transportation Port Authority offers convenient bus service to Shadyside and all parts of the Pittsburgh metropolitan area. Buses 71A and 81B travel between Shadyside and downtown Pittsburgh. Bus stops are located on Centre Avenue, near UPMC Shadyside at the corner of South Aiken and Centre and in front of the hospital at the corner of Centre and Cypress Street. One-way fare is $1.75; transfers are 50 cents. You must have exact change. Rates may change without notice. Route schedules and maps are available in the main lobby of UPMC Shadyside. For more information, call the Port Authority customer service line at Taxi A cab ride from UPMC Shadyside to downtown is about $12. Fares are subject to change without notice. Yellow Cab Co Peoples Cab Co Amenities at UPMC Shadyside Are you lost? To find your way in the hospital, stop by or call the information desks on the first floors of these locations: Posner Tower East Wing Medical Building Banking Bank machines (MACs) are located in the Pavilion on first floor near the visitor elevators and in the Medical Building on the first floor near the Hopwood Library. In addition, several banks are located within walking distance of the hospital and have bank machines. 4

5 Local banks may not cash out-of-town checks or U.S. government checks. If you plan to stay in Pittsburgh for more than a few weeks, you may want to open a local bank account. However, you should allow from seven to 14 days after opening the account before you can withdraw funds. Consider bringing travelers checks or a bank debit card with you. Food services Cafeteria The hospital cafeteria is open to visitors. Patients may dine in the cafeteria with their doctors permission. The cafeteria is located in Posner Tower on the first floor near the gift shop and serves breakfast, lunch, and dinner daily. The hours are 6:15 a.m. to 7 p.m. and 2 to 4 a.m. daily; holidays hours vary. Refreshments The Expressly Yours snack bar, located in the West Wing lobby, is open weekdays 6 a.m. to 9 p.m. Vending machines are located near the Restaurant on the first floor, near the Emergency Department, near the Visitor Parking Garage, and near the South Wing elevators on the first floor. Gift shop The gift shop, on the first floor of Posner Tower, offers a variety of gift items, magazines and paperbacks, sundries, snack foods, sleepwear, toiletries, and floral arrangements. The shop is open weekdays 8:30 a.m. to 6:30 p.m. and weekends 10 a.m. to 4 p.m. Holiday hours vary. The telephone number is Hairstylists Dean of Shadyside Salon, sponsored by the Ladies Hospital Aid Society (LHAS), is located at Hillman Cancer Center, across Centre Avenue from the hospital. Dean of Shadyside hairstylists are internationally trained. The salon offers a complete line of hair care and nail care services for a fee. Retail products include wigs, hats, hair loss treatments, makeup, and skin care products. The salon is open to patients, visitors, and staff. Walk-ins are welcome. Visa, MasterCard, and American Express are accepted. Consultations are free. For information or to make an appointment, call HAIR (4247). Lost and found To inquire about lost or found items, call Security at Patients are encouraged to leave valuables at home or arrange to store them with hospital Security. Newspapers Daily and Sunday newspapers are available in the gift shop in Posner Tower on the first floor. Safety at UPMC Shadyside It is important to be extra careful and safety conscious while you are in the hospital. Please follow hospital rules and do as staff members ask in order to keep all of our patients, visitors, and staff safe. Cell phones and wireless computers Please read and follow all posted signs in the hospital regarding restrictions on the use of cell phones, wireless computers, and other devices that transmit radio signals. Restrictions may exist in hospital areas such as patient 5

6 rooms, intensive care units (ICUs), telemetry units, laboratories, or other areas where equipment may be used to diagnose or treat patients. If you have any questions about the use of cell phones or other devices that transmit radio signals, call Environmental Health and Safety at or Clinical Engineering at Security For security concerns, you may contact Security at This telephone number answers 24 hours a day, seven days a week. Smoking UPMC promotes good health for all patients, visitors, and staff. As a result, the buildings of the health system are smoke-free facilities. Smoking is not permitted anywhere inside UPMC Shadyside, Hillman Cancer Center, or any UPMC-affiliated building. The designated smoking areas at UPMC Shadyside are outdoors, between the South Wing and the Visitor Parking Garage and between the West Wing Concourse and the School of Nursing building. Things to Do In and near Shadyside Carnegie Library of Pittsburgh 4400 Forbes Ave., Oakland The Carnegie Library is open 9 a.m. to 9 p.m. Monday through Thursday, 9 a.m. to 5:30 p.m. Friday and Saturday, and 1 to 5 p.m. Sunday. Summer hours may differ. Carnegie Museums of Pittsburgh 4400 Forbes Ave., Oakland The Carnegie Museums of Pittsburgh include the Museum of Art and the Museum of Natural History in Oakland. The museums are open 10 a.m. to 5 p.m. Tuesday through Saturday, Thursday until 9 p.m., and noon to 5 p.m. Sunday. Call for a recorded message listing admission fees and other information. Cathedral of Learning University of Pittsburgh Fifth Avenue and Bigelow Boulevard, Oakland The Cathedral of Learning is a Gothic revival structure featuring 26 Nationality Rooms, which are classrooms decorated to reflect ethnic cultures. Hours are 9 a.m. to 2:30 p.m. Monday through Friday, 9:30 a.m. to 2:30 p.m. Saturday, and 11 a.m. to 2:30 p.m. Sunday. Tours are by appointment. For self-guided tape tours, no appointment is needed. Call for information. Frick Art and Historical Center 7227 Reynolds St., Point Breeze The center includes Clayton, which is the restored 19th century home of Henry Clay Frick; the Frick Art Museum; the Car and Carriage Museum; the Museum Shop; the Greenhouse; and the Cafe. The center is open every day except Mondays and major holidays. Tours of Clayton are by reservation. Call for information about admission and directions. Jewish Community Center 5738 Forbes Ave. near Murray Avenue, Squirrel Hill Temporary passes to use the facilities may be available to UPMC patients, their family members, or others accompanying patients to 6

7 UPMC. Facilities include a pool, gym, sauna, whirlpool, and racquetball courts. Temporary preschool arrangements may be available depending upon space. Contact the membership director at Phipps Conservatory & Botanical Gardens Schenley Park, Oakland Phipps Conservatory features floral shows. Hours are 9 a.m. to 5 p.m. Tuesday through Sunday. Call for information about admission prices and guided tours. The Pittsburgh Center for the Arts Corner of Fifth and Shady avenues, Shadyside Located in historic Mellon Park, the center offers exhibitions, classes, and a gift shop. Open seven days a week. Call for hours and directions. The Pittsburgh Playhouse 222 Craft Ave., Oakland (one block south of Forbes Avenue) Plays and children s theater run September through May. Stephen Foster Memorial Forbes Avenue at the Cathedral of Learning, Oakland The Center for American Music, housed in the memorial, has an extensive collection of artifacts and memorabilia about the life of the American composer and the culture and music of the 19th, 20th, and 21st centuries. Hours are 9 a.m. to 4 p.m. Monday through Friday. Admission is free. Guided tours are by appointment for a donation. The memorial s theater hosts drama, music, and dance, including the University of Pittsburgh Theatre Arts Department productions. University of Pittsburgh The University of Pittsburgh sponsors many sports and cultural events. For sports tickets or information, call For theater and other cultural event information, call In downtown Pittsburgh Several hotels and many fine restaurants are located in downtown Pittsburgh, known locally as the Golden Triangle. In addition, the Pittsburgh Symphony, the Pittsburgh Opera, the Pittsburgh Ballet Theatre, the Pittsburgh Public Theater, City Theatre, the American Wind Symphony, the Mendelssohn Choir, the River City Brass Band, and the Civic Light Opera hold performances throughout the area. Broadway theater productions and major entertainers frequently come to the city. Pittsburgh is a major sports town home of Pittsburgh Steelers football, Pirates baseball, and Penguins hockey. There are many college and university teams, including the University of Pittsburgh Panthers, Duquesne Dukes, and Carnegie Mellon Tartans. Shopping opportunities abound in downtown Pittsburgh, with many specialty shops and major department stores such as Kaufmann s and Saks Fifth Avenue. One Oxford Centre (Grant Street), Station Square (across the Smithfield Street Bridge on the South Side), and Fifth Avenue Place (Stanwix Street and Fifth Avenue) offer the convenience of mall shopping downtown. 7

8 In the Pittsburgh area Other family attractions that can be reached easily by bus or car include the Pittsburgh Zoo and Aquarium, the Carnegie Science Center, the Pittsburgh Children s Museum, the Senator John Heinz Pittsburgh Regional History Center, the National Aviary, Sandcastle (a water park), Kennywood (an amusement park), and the Waterfront (shopping, dining, and entertainment). For more information about these attractions and others in the city, contact the Greater Pittsburgh Convention and Visitors Bureau at or Or stop at the Visitor Information Center, located in the log cabin next to the Stephen Foster Memorial on Forbes Avenue near the Cathedral of Learning. For a 24-hour recorded message of daily events, call Places of Worship At the hospital Chapel An interfaith chapel is located in Posner Tower on the first floor. The chapel is open 24 hours a day. Prayer books, Bibles, and electric Sabbath candles are available on request. For information about worship services, call one of the telephone numbers below. Chaplains Chaplains of the Roman Catholic, Protestant, and Jewish faiths are available through the Pastoral Care department. The hospital chaplains serve to meet the spiritual needs of our patients and their families. They are available for ordinary pastoral care and for emergencies. To contact a minister, call To reach a priest, call To contact a rabbi, call In the Shadyside area Following is a list of places of worship located in or near Shadyside. Bellefield Presbyterian Church Fifth Avenue and Thackeray Street, Oakland Calvary Episcopal Church 315 Shady Avenue, Shadyside Church of the Ascension (Episcopal) 4729 N. Ellsworth Ave., Oakland Community of Reconciliation 100 N. Bellefield Ave., Oakland Congregation Beth Shalom (Jewish Conservative) 5915 Beacon St., Squirrel Hill Congregation Poale Zedeck (Jewish Orthodox) Shady and Phillips avenues, Squirrel Hill East Liberty Presbyterian Church Penn and Highland avenues, East Liberty First Baptist Church 159 N. Bellefield Ave., Oakland First Trinity Evangelical Lutheran Church 535 N. Neville St., Oakland First Unitarian Church 605 Morewood Ave., Shadyside

9 First United Methodist Church 5401 Centre Ave., Shadyside Friends Meeting House (Quaker) 4836 Ellsworth Ave., Oakland Heinz Memorial Chapel (interfaith) Bellefield Avenue between Forbes and Fifth, Oakland Hindu Jain Temple 615 Illini Drive, Monroeville Call for directions Holy Spirit Byzantine Catholic Church 4815 Fifth Ave., Oakland Islamic Center of Pittsburgh 4100 Bigelow Blvd., Oakland New Hope Christian Church 134 N. Dithridge St., Oakland Rodef Shalom Temple (Jewish Reform) 4905 Fifth Ave., Oakland Sacred Heart Catholic Church 310 Shady Ave., Shadyside Shadyside Presbyterian Church 5121 Westminster Place, Shadyside St. Andrew s Lutheran Church Centre and Morewood avenues, Shadyside St. George Antiochian Orthodox Church 3400 Dawson St., Oakland St. Nicholas Greek Orthodox Cathedral 419 S. Dithridge St., Oakland St. Paul s Cathedral (Roman Catholic) Fifth Avenue at N. Craig Street, Oakland Shaare Torah Congregation (Jewish Orthodox) 2319 Murray Ave., Squirrel Hill Temple Sinai (Jewish Reform) 5505 Forbes Ave., Squirrel Hill Tree of Life Congregation (Jewish Conservative) Wilkins and Shady avenues, Squirrel Hill

10 Notice of Patients Rights UPMC seeks to ensure the protection of each patient s physical and emotional health and safety. The following is a list of patients rights while in the care of a UPMC facility. The patient (or, where appropriate, the patient s representative) has the right to: 1. file a grievance (see below); 2. participate in the development and implementation of his or her plan of care; 3. make informed decisions regarding his or her care; 4. be informed of his or her status, be involved in care planning and treatment, and have the ability to request or refuse treatment; (Note: This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.) 5. formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives; 6. have a family member or a representative and his or her own physician notified as promptly as possible of the patient s admission to a hospital; 7. personal privacy; 8. receive care in a safe setting, free from verbal or physical abuse or harassment; 9. confidentiality of his or her clinical records and the ability to access information contained in his or her clinical records within a reasonable time frame; and 10. be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff. Filing a Grievance If a patient or a patient s representative believes that UPMC has violated any of the rights enumerated above, he or she should contact the hospital s patient relations coordinator to file a grievance. Patient Relations for UPMC Shadyside can be reached at Upon receipt of the grievance, UPMC will make every effort to respond in a prompt and fair manner to address the complaint. However, concerns may also be addressed to the Pennsylvania Department of Health at: Address: Pennsylvania Department of Health Division of Acute and Ambulatory Care Health and Welfare Building P.O. Box 90 Harrisburg, PA Telephone:

11 Directions to UPMC Shadyside From the northeast (Allegheny Valley, Kittanning) From the east (Monroeville, Greensburg) Take Route 28 South to the Highland Park Bridge. As you cross the bridge, get into the left lane and follow the Washington Boulevard ramp. As you exit the ramp, remain in the right lane. Just before the traffic light, veer right onto Washington Boulevard. Travel straight on Washington Boulevard through four traffic lights (about two miles). At the fourth traffic light, Washington Boulevard crosses Penn Avenue and becomes Fifth Avenue. Continue on Fifth Avenue to South Aiken Avenue. Turn right and follow South Aiken through two traffic lights to the Visitor Parking Garage, on the left, or proceed to the third traffic light and turn left onto Centre Avenue. At the first traffic light past the hospital, the Medical Building Garage is on your left. Take the Parkway East (Interstate 376) to Exit 7 (Edgewood/Swissvale). At the end of the exit ramp, turn right onto South Braddock Avenue. Go approximately two miles and turn left onto Penn Avenue. At the intersection of Penn and Fifth avenues, turn left onto Fifth Avenue. Continue on Fifth Avenue to South Aiken Avenue. Turn right and follow South Aiken through two traffic lights. The Visitor Parking Garage is the second parking garage on the left. (The first garage is for hospital employees only.) To park at the Medical Building Garage, continue to the third traffic light on South Aiken and turn left onto Centre Avenue. At the first traffic light past the hospital, turn left into the Medical Building Garage. From the north (North Hills, Zelienople) From the west (Pittsburgh International Airport, Route 60) Take Interstate 279 South to Exit 8B (Route 28 North). Follow Route 28 North to the 40th Street Bridge. Cross the bridge and continue on 40th Street to Liberty Avenue. Turn left onto Liberty and continue to Centre Avenue. Cross Centre continuing straight onto South Aiken Avenue. The Visitor Parking Garage is on the right. For the Medical Building Garage, at Centre Avenue, turn right, proceed to the first traffic light, and turn left into the garage. Take Interstate 279 North and get into the right lane before you pass through the Fort Pitt Tunnels. As you exit the tunnel, take the exit ramp for Interstate 376 East (Monroeville). Follow Interstate 376 to Exit 2A (Forbes Avenue/Oakland). Continue on Forbes Avenue through Oakland, and turn left at North Craig Street (just after the Carnegie Museum of Art). Turn right onto Fifth Avenue and continue on Fifth Avenue to South Aiken Avenue. Turn left and follow South Aiken through two traffic lights to the Visitor Parking Garage on the left. For the Medical Building Garage, continue on South Aiken to the third traffic light and turn left onto Centre Avenue. At the first traffic light past the hospital, turn left into the garage. From the south (South Hills, Washington, Pa.) Take Routh 51 North or Route 19 North through the Liberty Tunnels and cross the Liberty Bridge. Take the Bigelow Boulevard exit. At the third traffic light on Bigelow, take the left fork of the road onto Craig Street. At the second traffic light, turn left onto Centre Avenue. Continue past Morewood Avenue and look for the Medical Building Garage on the right. For the Visitor Parking Garage, continue on Centre to South Aiken Avenue and turn right. The garage is on the right. 11

12 Major Routes into Shadyside Downtown Pittsburgh Shadyside W N S E

13 i r i r i r MAIN ENTRANCE WEST WING r r SCHOOL OF NURSING BUILDING COURTYARD r c i r MAIN DRIVE MEDICAL BUILDING DRIVE Bridge to Hillman EAST WING CENTRE AVENUE EMERGENCY DEPARTMENT SOUTH WING PAVILION FAMILY HOUSE POSNER TOWER UPMC SHADYSIDE FAMILY HEALTH CENTER SHADYSIDE MEDICAL BUILDING CENTRE AVENUE UPMC CANCER PAVILION CENTER AVENUE PARKING GARAGE Walkway to Hillman Cancer Center EMERGENCY DEPT. AND LEASE HOLDER PARKING EMERGENCY DRIVE AIKEN MEDICAL BUILDING AIKEN AVENUE PARKING GARAGE PRESERVATION HALL i c r HILLMAN CANCER CENTER SOUTH AIKEN AVENUE SOUTH AIKEN AVENUE

14 For information about physicians and programs, call UPMC (8762) or UPMC (8762). For Families and Friends is produced by Corporate Communications. Call with questions or comments. The University of Pittsburgh Medical Center is an equal opportunity employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, disability, or veteran status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations. University of Pittsburgh Medical Center 2006 SHAD EJD/JDS DUP REV 01/06 Form #