Welcome! The WebJunction webinar will begin at 2:00 EST / 11:00 PST

Transcription

1 Welcome! The WebJunction webinar will begin at 2:00 EST / 11:00 PST

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8 Libraries and Workforce Recovery January 28, 2010

9 Today s Producers Jennifer Peterson Kendra Morgan

10 Today s Presenters Betha Gutsche WebJunction Program Manager, Project Compass Coordinator Raye Oldham Continuing Education Consultant, State Library of North Carolina Kitty Yancheff Librarian, Public Services Division Manager, Humboldt County Library (CA)

11 Economy Down Libraries UP Betha Gutsche Project Compass Coordinator

12 Which states have the worst unemployment? Pick two

13 Four states > 12% unemployment (Nov 09) WebJunction: Data Discovery: Finding Unemployment Statistics

14 When times get tough, people head for the library WebJunction: Libraries and Tough Times in the News

15 Washington State Public Libraries Average percent change from 2007 to 2008 WebJunction: Impact Studies and Reports

16 Patron needs Demand for library services Highest increases: Highest increases: Finding jobs Resume & cover letter writing Filing online application forms Test preparation Basic computer skills Job related web resources Patron training for job related needs for basic computer skills Staff training WebJunction: Compass Survey Summary

17 Grant funding Project Compass Partners

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19 adapt create innovate network partner collaborate

20 Workforce Resources Project Compass Questions? Contact Betha Gutsche

21 State Library of North Carolina

22 State Library of North Carolina What worked Time to practice using resources Brought people together Panel of community partners Using the wiki

23 State Library of North Carolina

24 Recurring Themes Not enough computers Not enough time on the computer Patrons don t have computer skills needed Not enough staff

25 So You have are some not of alone your Not enough computers Alamance County Library is applying for LSTA technology grant for a mobile laptop lab Rockingham County Public Library opened library an hour early one day a week with dedicated staff

26 Your turn Raise your hand if you have patrons who don t have enough time on the computers.

27 You are not alone Not enough time Buncombe County Library made an Application Checklist on a bookmark Union County Public Library dedicated one computer for job seekers with no time limits

28 You are not alone Computer skills Catawba County Library System uses Microsoft Digital Literacy to teach basic computer skills. It is a self-paced, online curriculum. Microsoft Digital Literacy ship/givingprograms/up/digitalliteracy/default.mspx

29 Forsyth County Public Library s weekly series on topics of interest like job networking coping with the emotional side of unemployment budgeting understanding unemployment benefit

30 Questions? Contact Ali Shoaf at or

31 Your turn Raise your hand if you don t have enough staff.

32 You are not alone Not enough staff Wake County Public Library has partnered with their local workforce development office to offer services to job-seekers. Questions? Contact Jason Rogers at or

33 Polk County Library created Entrepreneurial and Business Reference Center, partnered with Job Links Center and ESC.

34 Your turn Type into chat what your library is doing to be responsive to library staff library patrons

35 Find out more

36 WebJuntion Webinar Libraries and Workforce Recovery Triaging Social Services

37 Humboldt County Library Eureka, California ~ 280 miles north of San Francisco

38 Job Seeking Often Requires Online Access and is Frequently Frustrating Online applications and profiles may consist of 30 pages or more and require up to two hours to complete, if the applicant is computer literate! Employers Federal, State, County and City Job Sites Private Businesses Non-Profits Job-Seeking Employment Development Department USA Jobs Aggregate sites: Monster Jobs; Indeed.com; Yahoo Jobs, etc. Craigslist Private Employment Office Sites Frustrations Include: Time Constraints on Computer Use Limited or No Computer Knowledge Limited or No Knowledge of Formatting Limited or No Typing Skills No Address No Understanding of Attachments

39 Other Social & Financial Needs in Addition to Job-Seeking Banking Paying Bills Housing Setting up Cell Phones Social Networking: Family and Friends Buying and Selling Establishing Businesses and Business Plans Craigslist ~ serving many purposes Social Service Referrals, in general Emergency Information Referrals

40 Equal Opportunity Requires Broadband Access and Computer Knowledge Was I supposed to remember my password??? What do you mean doubleclick? I don t know how to use a mouse! They told me to apply online I just got out of prison and we weren t allowed to use the Internet Can you please just do it???... and, frequently, an address but I don t have one

41 ..What can we do? Triage Social Services

42 Librarians As First Responders There are only two things we cannot do when faced with an increasing need for services beyond the scope of our ability: EVERYTHING NOTHING

43 Create a Library Services Analysis Analyze what services are provided on a daily basis Troubleshooting computers Providing guest passes for computer use Instructing patrons on basic computer use Distributing tax publications Helping design resumes Explaining how to set up accounts Mediating the use of social networking tools Determine what is being done well Determine what could be done better Determine staff limitations Determine what falls within your Library Mission

44 Create a Community Social Services Analysis Survey Your Community Social Service Agencies and Non-Profits Obtain lists from the various County Social Service Department Scan local newspaper articles Contact the local Area Agency of Aging Search the Internet for local listings Online community switchboards Contact the local agencies and non-profits by phone Arrange a tour of the facility for you and your staff Establish a Contact for ongoing communication and collaboration Invite the contact to visit the library for a tour

45 Collaborate with Agency Partners Employment Development Department Area Agency on Aging County Law Library St. Vincent de Paul Salvation Army Senior Resource Center United Way Social Workers Colleges and Universities - Social Work Internships

46 Why Create Partnerships for Services? Effective Use of Limited Funds Utilize Professional Skills and Experience Reduce Duplication of Effort Expand the Circle of Opportunity for Patrons To satisfy our mission to provide resources and opportunities

47 Paradigms of Service Old Paradigm Internal Independent Provides patron resources available within the library Relies upon librarian s knowledge of the collection and library services New Paradigm External Collaborative Provides patrons the best resources available which may be outside the library Relies upon librarian s knowledge of the community and agency services available to the public

48 Social Workers, Training, etc. Periodicals Computers 18; Unlimited time Books Job Market, Counselors, etc. LIBRARIAN Computers - 8 Databases Private Medical Consultations

49 Solution to Triaging Social Services COLLABORATION

50 Other Solutions Create a bulletin board dedicated to social services Establish a service desk for referrals to social services Add point of use brochure holders in subject areas to direct patrons to appropriate agencies Create a print directory of social services and post an online version Sponsor a social services agency fair

51 Recognize Your Role as the First Responder to the Patron s Need Ongoing Comprehensive Knowledge of Resources Library Community Provide Established Services and Make Referrals Acknowledge Limitations and Seek Alternatives Improve and Create Services not Available Elsewhere Don t STRESS ~ COLLABORATE

52 WebJunction Webinar Libraries and Workforce Recovery January 28, 2010 Triaging Social Services Kitty Yancheff, Librarian Public Services Division Manager Humboldt County Library Eureka, California /

53 Q&A Please submit your questions via Chat!

54 Register! Technology Essentials 2010: WebJunction Online Conference February 9 & 10, 2010

55 Stay Involved On WebJunction webjunction.org/workforce-resources webjunction.org/project-compass BlogJunction blog.webjunctionworks.org Crossroads (monthly newsletter) webjunction.org/crossroads Events webjunction.org/events

56 Tell us what you need; we re here to help!