2017 House of Delegates Annual Meeting October 17, 2017 George R. Brown Convention Center

Transcription

1 2017 House of Delegates Annual Meeting October 17, 2017 George R. Brown Convention Center

2 Call to Order 2017 IFMA House of Delegates Annual Meeting Bill O Neill, CFM Chair

3 Welcome and Opening Comments Bill O Neill, CFM Chair

4 Together IFMA Succeeds

5 Minutes of the 2016 House of Delegates Annual Meeting Linda Pate Corporate Secretary

6 2016/17 Financial Report and Audit Update Lynn Baez, CFM, SFP, FMP Second Vice Chair

7 Financial Report

8 Consolidated Statement of Activities Pre-Audit FY 2017 June 30 FY 2017 Budget FY 2016 June 30 Operating Revenues Membership $ 4,675,952 $ 4,492,237 $ 3,923,793 Professional Development 4,473,500 4,545,948 4,110,881 Conferences & Events 5,387,161 5,392,782 4,493,289 Publications 905, , ,161 Research 2,185-2,248 Councils 38, Other Revenue 384, , ,378 Subsidiaries 259, , ,889 Total Operating Revenues 16,126,629 15,844,663 13,905,639 Operating Expenses IFMA 9,837,611 9,652,898 8,854,377 Subsidiaries 221,035-90,108 Total Operating Expenses 10,058,646 9,652,898 8,944,485 Gross Margin 6,067,983 6,191,765 4,961,154 Management, General & Admin Expenses IFMA 6,399,079 6,705,943 5,393,776 Subsidiaries 105, ,439 Total Management, General & Admin Expenses Net Operating Gain/(Loss) 6,504,673 6,705,943 5,515,215 (436,690) (514,178) (554,061) Non-Operating 298,928 15,072 (272,579) Net Income/(Loss) $ (137,762) $ (499,106) $ (826,640)

9 FY 2017 Major Initiatives Onetime expenses associated with Define.fm marketing campaign. One time transition expenses associated with launching FM.training Enhanced communications channels Investment in European Chapter Support with WWP Europe and hiring Lara Paemen Relaunch of WWP Europe Additional work/analysis on CRM First international board meeting in London Knowledge Library improvements Launch of Regional Advisory Boards Rebranding of global conferences under World Workplace Funding of research projects

10 Financial Trend ( ) 10

11 Revenue Composition Publications, 5.6% Other Revenue, 2.6% Subs idiaries, 1.6% Membership, 29.0% Conferences & Events, 33.4% Professional Development, 27.7%

12 Consolidated Statement of Financial Position Pre-Audit FY 2017 June 30 Current Assets FY 2016 June 30 Cash $ 473,889 $ 227,772 Accounts Receivable, net 1,032, ,091 Foundation Receivable, net 534, ,802 Inventory 29,888 55,865 Prepaid Exps & Deferred Program Costs 442, ,740 Total Current Assets 2,513,175 2,041,270 Investments 3,972,599 3,805,239 Property and Equipment, Net 1,835,369 1,954,821 Other Assets 693, ,688 Total Assets 9,014,743 8,460,018 Liabilities Accounts Payable Trade 379, ,514 Accounts Payable - Chapters & Councils 146, ,635 Accrued Expenses 930, ,569 Deferred Revenue 4,241,586 4,496,016 Portfolio Loan 1,444, ,478 Total Liabilities 7,142,699 6,450,212 Net Assets Beginning of Year Net Assets 2,009,806 2,836,447 Net Income (Loss) (137,762) (826,641) Total Net Assets 1,872,044 2,009,806 Total Liabilities and Net Assets $ 9,014,743 $ 8,460,018

13 FY 2018 Budget IFMA FY 2018 Revenue 17,586,369 Expenses (17,167,600) Net Operating Income/ (Loss) 418,769 China 3,745 India RBI BETA (44,000) (164,561) (128,430) Consolidated Net Operating Income/(Loss) 85,523

14 FY 2018 Capital Budget Capital Item FY 2018 PD Updates 285,000 CRM Enhancements 65,000 Trademarks 60,000 FM.Training Enhancements 30,000 IT Updates and Enhancements 20,773 $ 460,773

15 Annual Audit

16 Annual Audit Audit Committee Members Melissa Van Hagan, IFMA Fellow, CFM - Committee Chair Lynn Baez, CFM, SFP, FMP - IFMA Board Liaison/IFMA Second Vice Chair Michael Feldman, FMP, CM - Committee Member Barry Lynch, IFMA Fellow, CFM, SFP - Committee Member Sandra Oliver, Past Chair (non-voting committee member) Audit firm Briggs and Veselka (Houston, TX) 6 years experience with IFMA Foundation using the same group Annual tax filing Progress/Status: Original scheduled audit review with the Audit Committee was October 9th. It was delayed mainly due to Hurricane Harvey which impacted our staff and the audit staff. With consideration of WWP, it has been rescheduled for November 6-7.

17 IFMA Foundation Overview and Update October 17, 2017 Nancy Johnson Sanquist, IFMA Fellow, IFMA Foundation Vice Chair Planon Corporation

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19 Now in Paperback Work on the Move Track in Stockholm

20 One a cold January day in 2014, an economic developer gave a lucky few of us at the IFMA Foundation a dream What if we could bring the excitement of an FM career to every level of the educational system to plant the idea of one day becoming a Facility Manager as aspirational as being a doctor, lawyer or, heaven help us, an accountant because the truth of the matter is, none of those professions could operate without

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22 And so high school students (1000) came to Chaffey College on a Friday in October. Zenobia Barlow, Confluence of Streams "Children are born with a sense of wonder and an affinity for Nature. Properly cultivated, these values can mature into ecological literacy, and eventually into sustainable patterns of living."

23 Previous to this On the beach one sunny afternoon in SoCal, Diane Coles-Levine and Tony Soriano figured it out as they watched the Surf Riders and the mermaids clean up the beach it was all about saving the environment that young people cared about plus

24 Describing a career in FM that brought with it BIG SALARIES Are you kiddin me? Nope, $81,000/year with 2 year FM Degree High School Student Wise Student Counselor

25 And so they came to play games and learn the value of FM

26 It was held at.. B as agricultural school and part of USC which it separated from in 1906 in California. Jim Caldwell

27 Chaffey and De Anza Community Colleges Vanessa Thomas Christopher Ramirez

28 IFMA Student Chapter at Chaffey Sponsored by Christopher Jonathan Ramirez & Associates 30 memberships!!!!

29 The Scholarship Winners Many from the 31 Accredited Degree Programs from all over the world And soon to be from a new academic Recognition Program

30 New: Recognized Built Environment Program Univesity of Wageningen

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32 Other Chapters and GWI Work PTEC Opportunities Annual IFMA Foundation Support Gift Partnership with Dallas County Community College District Regional employer survey underway to establish demographic baselines Compression planning with key local stakeholders to set action plan Possible PTEC program engagement TX Workforce Commission, economic development agencies engaged GWI Committee Formed Community Readiness Assessment work underway Tennessee-wide scope One or more TN ADPs by WW 2022

33 The IFMA Chapters The Bad Boys of Foundation Golf Phoenix Greater Triangle Jeff John SoCal Wine Tasting LB Yacht Club NYC June SoCal Golf Outing East Bay Golf Event

34 New: Employee Assistance Fund Hurricane Harvey Devastated Homes We Raised $30,000 for impacted IFMA staff!!

35 New Era of FM?

36 GWI Our Super-Heros: The GWI Advisors (C&W Services) Why WE Support GWI? Apprentices Program (+ 12/year) Veterans in FM (75 hired in last year) Community Outreach (in chronically underemployed populations Leadership Development Program WhatisFM.com

37 One last insight from our friends at Harvard: Building SKILLS ECOSYSTEMS takes time. Their study estimates the need for 3-5 years of STEADY FUNDING. We re in it for the long term, with our programs, and with our 5 year commitment to GWI I would like to encourage everyone in the industry to join us in supporting this collaborative effort through sponsorship of the GWI..

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40 What s left for us to do Introducing a NEW ERA OF FM Congratulate PAULINE KARANJA University of North Carolina and the INTERNATIONAL STUDENT OF THE YEAR BSc Construction Management, Anglia Ruskin University, UK MS Construction and FM, Scholarship Awards Ceremony Tonight before Gala@7:00 pm Rice Hotel

41 International Credentials Commission (ICC) Year-in-Review Christopher P. Hodges, PE, CFM, IFMA Fellow ICC Incoming Chair

42 Role of the ICC The Commission is responsible for: Guiding and overseeing activities related to IFMA s credentials CFM, FMP and SFP developing new credentials Determining the standards which FM professionals operate or are measured against Ensuring compliance with third-party accreditation standards

43 ICC Team ICC Commissioners Steve Jones, CFM, Chair Dean Hitchcock, CFM, Chair, CFM Scheme Committee Chair Mark R. Sekula, IFMA Fellow, CFM, FMP, SFP, FMP Scheme Committee Chair Chris Hodges, P.E. IFMA Fellow, CFM, FMP, FRICS, SFP Scheme Committee Chair AnaMaria Mihuta, CFM, FMP Paul A Ratkovic, CFM, FMP Meredith Thatcher, IFMA Fellow, CFM, FMP David Wilson, CFM, IFMA Fellow Linda McBain Waters, CFM, SFP Vaughn Halliday, FMP, PMP Stephen Brown, CFM, FMP, SFP CFM Scheme Committee Dean Hitchcock, CFM - CFM Scheme Committee Chair Ted Cohen, CFM, MBA, MPA, PMP Linda DeTienne, CFM, GRP, BOC James Hilf, CFM David King, CFM, SFP, AIA, LEED AP Casey Martin, CFM, SFP John Parsons, CFM Gail Perry, CFM Fred Weiss, IFMA Fellow, CFM Exam Development Task Force 1. Sheila Sheridan, RCFM, IFMA Fellow - Chair 2. Matt Anderson, CFM 3. Bobbie Fichter, CFM 4. Michael Zucchero, CFM, PE, LEED GA 5. John Nazari, CFM 6. Cristine Karasek, CFM, SFP

44 ICC Team FMP Scheme Committee SFP Scheme Committee 1. Mark Sekula, IFMA Fellow, CFM, FMP - FMP Scheme Committee Chair 2. Robert Blakey, CFM, SFP, FMP, CEM,LEED 3. Jerry DiCola, CFM, SFP, FMP, LEED GA 4. Stephen Galloway, CFM 5. Kathryn Nelson, CFM 6. Bryan Neuhaus, CFM 7. Raphael Onovo, CFM, FMP 8. Donald Rogers, CFM 1. Chris Hodges, IFMA Fellow, CFM - SFP Scheme Committee Chair 2. Jeff Allcroft, CFM, CEM 3. Trudy Blight, CFM, SFP 4. Bill Conley, IFMA Fellow, CFM, SFP, FMP 5. Christine Karasek, CFM, SFP 6. Vic Reece, CFM, FMP, SFP 7. Erik Selvig, CFM, LEED AP 8. Doug Yon

45 FY 2017 Accomplishments Completed a comprehensive content analysis and mapping project to establish a content blueprint framework Updated the CFM Performance Standards Created strategy planning document outlining updates to the credentials Conducted comprehensive Needs Assessment for the CFM Accreditation project SFP Scheme Committee eliminated the Term of Validity (TOV)

46 FY 2017 Accomplishments The CFM Scheme Committee: Updated the Recertification Worksheet Option to pay renewal in yearly installments January renewal cycle Enhanced ethics requirement

47 Additional Activities The ICC and Scheme Committees have been engaged in various aspects of the RICS collaboration over the past year. The ICC s role is to ensure the strategic planning, guidance and oversight of all activities related to IFMA s credentials. The transition created a variety of challenges which the ICC and respective Scheme Committees have been addressing over the past twelve months. The ICC will continue to do their fiduciary duty in monitoring the collaboration activity as it relates to the credentials.

48 Looking Ahead Complete the FMP Practice Analysis Updating the operating rules and creating two Commissions: International Certificate Program Commission International Certification Scheme Commission Update the CFM Exam Create Body of Knowledge to drive content strategy for courses and updates to certificate programs

49 Questions & Answers ICC Public Meeting Thursday, October 19th at 9:00 a.m. in room 350D The ICC will conduct an annual meeting at WWP. Anyone with comments/questions is encouraged to participate.

50 State of the Association Report Bill O Neill, CFM Chair Graham Tier, CFM, FMP, MRICS First Vice Chair Tony Keane, CAE President and CEO

51 Update Items IFMA-RICS Collaboration Update ISO Update Member Support Statistics Engage Knowledge Library FM Research & Benchmarking Institute BETA Government Affairs Requested Items Not Covered Elsewhere

52 RICS COLLABORATION UPDATE

53 Why RICS Collaboration? Increase global awareness of FM Other organizations were and still are wanting IFMA to take out the I Increase the global recognition of the CFM Leverage the RICS global network of offices and staff Shared common goals Reduce fragmentation Enhance recognition of FM in the built environment

54 What is the RICS Collaboration? 5 year agreement starting April 2016 Collaboration to work together -- it is not a merger Joint platform fm.training offering IFMA and RICS credentials and qualifications Co-branding of FM events to boost attendance Co-branding of FM research to increase content IFMA and RICS financial incentives to grow

55 How does it benefit me? Greater global recognition of FMP, SFP and CFM More FM content in Knowledge Library and at fm.training More networking events around the globe Larger networking group due to 1,300 new members Increased awareness of FM in the built environment life cycle Option to obtain RICS qualification at a discount

56 Results define.fm awareness campaign 1,300 new members Launch of fm.training online learning platform Raising the Bar joint research report Joint WWP Europe and WWP Middle East conferences Shared office space in China Promoting IFMA to RICS database

57 Requested Topics How does the IFMA / RICS collaboration help us market to FM members? How does the collaboration impact the perception of our existing designations and what it will actually mean for those pursuing the new designations - cost, time commitment, etc. Will these new designations be associated with institutes of higher learning like the existing IFMA designations are?

58 ISO Status Update

59 ISO/TC-267 Facility Management (FM) Progress ISO Committee Facilities Management Established ISO Facility Management Vocabulary ISO Facility Management Guidance on strategic sourcing and the development of agreements ISO Facility Management Scope, key concepts and benefits

60 ISO/TC-267 Facility Management (FM) Next Steps ISO Facility Management Management systems Requirements with guidance for use 2018

61 MEMBER SERVICES TEAM STATISTICS

62 Component Dashboard Components Dashboard Data July-17 August-17 September- 17 Payments processed online Payments processed by IFMA staff Invoices generated for new and renewed members 1,440 1,271 1,189 Inbound calls received by IFMA (all departments) 3,375 4,098 3,846 Component meetings/touch points Number of new IFMA members Number of new component members Number of leaders who attended volunteer leader training/townhall Component Team: Leader satisfaction results 4.74 (out of 5) 4.77 (out of 5) 4.79 (out of 5) Members in area covered by chapters who joined a council or community over a chapter (Dec 2016-Sep 17) 3% 3% 3%

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64 Early Wins for Engage All Member Forum Metrics 936 total posts in 3 months 155 discussion threads 6.03 average replies per thread 173 likes 6.77% unsubscribed to Daily Digest 9,971 total logins Community Benchmarks posts per month per 1,000 subscribers Average of 2 replies per thread <15% unsubscribe rate I have really enjoyed the new IFMA Engage and I hope to be able to provide some productive feedback. I have seen many great ideas in the short time I have been reviewing Engage. - Pete Murray, Northeast Zone Facility Manager, Farmers Insurance Group, Caledonia, MI The discussions on this board have been very helpful and I'm looking forward to collaborating with all of you. Thank you for this valuable member benefit! - Lori Morden, Facilities & Administration Manager, Conagra Brands, Mississauga, ON

65 Engage: Popular Discussions Discussion Name Introduce Yourself 111 Sit/Stand desks for everyone? 89 Facilities for nursing moms in the workplace? 21 Facility Condition Assessment 18 Cost Per Employee 17 CAFM? 16 Justification for Facilities Dept. to have access to all areas of a building Logging Visitors is it still needed? 15 What Space Management Software are You Using? 15 # of Replies 16 Energy Evaluation 14

66 Knowledge Library Update

67 Cumulative Performance Total Downloads Total Users Total Published 82,890 2, Executive Summary Total Sales Total Subscribers $22, Monthly Performance Avg. Downloads Avg. New Users Avg. Knowledge Pass Sales 3,

68 Downloads and Users Total Downloads by Month Total Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 New Users & Total Users by Month Total User New User 0 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 0

69 KL Most Popular Titles Downloads Title Content Type 214 Redefining the Executive View of Facility Management (FM) White Paper 125 Is There a Standard in Rooftop Fall Protection? Benchmarking Raising the Bar: From Operational Excellence to Strategic Impact in FM An Inside Look at FM Outsourcing Research Report 27 From Property Management to Facility Management: The Revolution in China Research Research White Paper 3 of the Top-5 downloaded content from mid-august to mid-september were related to Research or Benchmarking, and 6 products were moved from Bookstore to KL recently Source Chris Leake (9/13/17)

70 What s Next? Templates a new content type that will provide users with documents, forms and templates Launching FM Pulse an educational and informational blog aimed at Young Professionals and FM students

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72 Mission/Vision Mission - Provide global leadership in advancing the facility management profession and improving the built environment through academic and applied research and benchmarking studies. Vision - To be the most trusted source of research and related products advancing the global body of knowledge that supports a resilient built environment and Facility Management Services Industry.

73 Purpose Purpose - To develop processes that support future research initiatives and to provide global research strategies that support the facility management profession, offering the best possible research from the academic and applied sectors of facility management. To provide thought-provoking, futurist, FM-based research and events from both a regional and global perspective at an economical price.

74 Updates Delivered Products: 1. FM Outlook (Sep 2016) 2. FM Outsourcing (Oct 2016) 3. ROI Employee (Apr 2017) 4. O&M (Sept 2017) Products that are WIP: 1. ROI Employer (Oct 2017 preliminary data, final Nov or Dec of 2017) 2. Best Practices/Good Practices (Feb 2018)

75 BETA Recruiting Board Members Discussion platforms established IoT IoT Lighting Block Chain Cyber Security Member categories and pricing need to be finalized Future of Built Environment Technology Event Q1 2018

76 EXTERNAL AFFAIRS & ADVOCACY

77 IFMA ADVOCACY 2017

78 External Affairs Successes Successful IFMA Advocacy Day and Public Policy Forum Creation of Dept. of Labor Standard Occupational Code (SOC) for FM Establishment of Public Buildings Reform and Savings Board (PBRSB) Public Law Enactment of Federal Buildings Reform and Management Act- Public Law Expanded Use and Recognition of IFMA in Public Sector Continued Leadership in Relevant Industry Coalitions (High Performance Building Caucus, EU FM Coalition) Increased Role in State Based Public Policy Inclusion of FM References in European Union Heating and Cooling Strategy

79 Other Requested Topics Update on initiatives in the China market. Membership, Training, Standards and Events What is the three year growth plan/outlook for membership and financial resources? Planned for 3 to 5% growth What is the purpose to have funds in foreign accounts (i.e. Cayman s)? Foreign currency accounts with Wells Fargo

80 Requested Topics What are the three new initiatives IFMA will be introducing/implementing for the coming year which Chapter leadership should to be aware of? Continuation of global awareness of FM Web site and reporting improvements BETA and RBI expansion Frameworks

81 Appreciative Inquiry Cheryl Duvall, FIIDA, CID, MSOD; Avancé, LLC

82 Appreciative Inquiry and IFMA No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew. ~ Albert Einstein

83 Why AI? Why now? Several bold changes enacted by Global Board and senior staff

84 Why AI? Why now? Several bold changes enacted by Global Board and senior staff Communications were lacking or ineffective Concerns expressed by Members, Fellows, Chapter and Community leaders Global Board Chair took office in July 2017 We are committed to getting this right!

85 Why AI? Why now? Several bold changes enacted by Global Board and senior staff Communications were lacking or ineffective Concerns expressed by Members, Fellows, Chapter and Community leaders Global Board Chair took office in July 2017 We are committed to getting this right!

86 Why AI? Why now? Several bold changes enacted by Global Board and senior staff Communications were lacking or ineffective Concerns expressed by Members, Fellows, Chapter and Community leaders Global Board Chair took office in July 2017 We are committed to getting this right!

87 Why AI? Why now? Several bold changes enacted by Global Board and senior staff Communications were lacking or ineffective Concerns expressed by Members, Fellows, Chapter and Community leaders Global Board Chair took office in July 2017 We are committed to getting this right! 60 days until WWP

88 Why AI? Why now? Several bold changes enacted by Global Board and senior staff Communications were lacking or ineffective AI Concerns expressed by Members, Fellows, Chapter and Community leaders Global Board Chair took office in July 2017 We are committed to getting this right! 60 days until WWP

89 What is Appreciative Inquiry? It is the discovery for the best in people, their organizations, and the relevant world around them. It is an art and practice of asking unconditional positive questions that strengthen a system s capacity to anticipate and heighten positive potential.

90 What does Appreciative Inquiry do? Appreciative Inquiry links the energy of an organization s POSITIVE CORE directly to any change agenda, and changes never thought possible are democratically mobilized.

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99 Aspirational Statement #1: Sharpening FM Skills Mark Sekula Laurie Gilmer Linda Pate Cathy Pavick

100 Aspirational Statement #2: Exceptional Member Experience Mary Gauer Jay Drew Bill O Neill Darin Rose

101 Aspirational Statement #3: Broadening and Globally Advancing the FM Profession Melodee Wagen Tony Keane John Ritter Erin Sevitz Pat Turnbull

102 Aspirational Statement #4: The Evolution of the Global FM Profession and Its Member Centric Association Kate North Diane Coles Levine Mike Feldman Nancy Johnson Sanquist

103 Thanks to these 4 Aspirational Teams! And let s also recognize all who participated in the AI process to date. Please stand and be recognized. You may have: Conducted an interview (or perhaps several) Been interviewed as a stakeholder Participated in a workshop Volunteered to conduct an interview (whether or not it actually happened) Approved or funded the AI process All of the above One or more of the above Thank you---we couldn t have made it here without you!

104 Next Steps re. Aspirational Statements: Engage with members about Aspirational Statements that includes you! Identify where statements intersect with current initiatives Identify where changes may occur quickly if budget and resources allow Solicit volunteers to continue the AI journey with IFMA Aspirational Statement #1: Sharpening FM Skills Aspirational Statement #2: Exceptional Member Experience Aspirational Statement #3: Broadening and Globally Advancing The FM Profession Aspirational Statement #4: The Evolution of the Global FM Profession and Its Member Centric Association

105 We invite you to continue this conversation Visit IFMA Central to learn more, offer feedback Speak with our roaming Videographer (and experience a few AI questions) Dialogue with others re. Aspirational Statements (and wear our AI pin!) Attend Session 6.06 Friday, Oct. 20, 9:15 am, Room 332C (deeper dive into AI process and IFMA) Aspirational Statements Circle the Aspirational Statement you are most excited about: Sharpening Exceptional Broadening & Evolution of the FM Member Advancing the Global FM Skills Experience FM Profession Profession What ideas do you have for ways that IFMA can implement with minimal effort or resources (low hanging fruit)? What else might IFMA do in support of this statement? How can we reach you for more information? Name: Phone:

106 Questions & Comments

107 Adjournment Bill O Neill, CFM Chair