Child Welfare Services New System Project
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1 Child Welfare Services New System Project Quarterly Stakeholder Forum October 10, 2017 CWDS / Child Welfare Digital Services CWDS / 1
2 Agenda Join us live: questions: Agenda Item Lead Time Opening Remarks Cathy Turner Kevin Gaines Tony Fortenberry 10:00 am 10:30 am Panel Discussion Moderated by Bill Maile Wendy Christian Cindy Vatalaro Richard Bach Phoebe DeMund Louis Cretaro 10:30 am 11:30 am Lunch 11:30 am 1:00 pm Intake Demonstration Wendy Christian 1:00 pm 1:20 pm CALS Demonstration Phoebe DeMund 1:20 pm 1:40 pm TPT Presentation Case Management Research & Design Presentation Robb Thompson Greg Hill 1:40 pm 2:00 pm Cindy Vatalaro Antoinette Houston 2:00 pm 2:20 pm Data Management Presentation Lynn Jones Amit Rai 2:20 pm 2:40 pm Implementation Presentation Kalani Mertyris 2:40 pm 3:00 pm
3 Overview Tony Fortenberry CWDS / 3
4 Project Vision Child Welfare Digital Services (CWDS) will provide a new technology platform and suite of digital services to be released incrementally over the next few years. The new digital services are being developed as a collection of web applications, accessible from both computers and mobile devices. The new digital services leverage the principles of Agile methodology, user-centered design, and free/open source software (FOSS). The new digital services will provide an intuitive user experience and new capabilities not currently provided by legacy systems. The new digital services will replace the mainframe-based Child Welfare Services / Case Management System (CWS/CMS) in service since CWDS / 4
5 Core Strategies User-Centered Design Agile Development Methodology Open Source Technology Modular Procurement Iterative Software Releases (Publishing) Emergent Technical Architecture Development and Operations (DevOps) Project Lifecycle CWDS / 5
6 CWDS Solution Postgres (New Data) Interface Partners (CDCR, SDM) CBC Licensing Information System CICS-COBOL Role-based Authorization CWS/CMS DB2 Application Program Interface Search Engine ADABAS DB CALS FAS Legacy CWS/CMS Workstation Child Welfare Digital Services Presentation Field Automation System (HQ Domino Data) Regional Office FAS Regional Office FAS Regional Office FAS Workers Using Digital Services (Child Welfare & Licensing) CWDS / 6
7 CWS-NS Budget FY OSI Spending Authority Budget Item Budget Actual Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Total Unexpended Projection Unexpended Utilization Rate Personnel Services 11,883, ,468 10,988,318 11,883, % % Other OE&E 3,046,722 34,461 3,012,261 3,046, % % Data Center Services 602,497 24, , , % % Facilities 1,421,345-1,421,345 1,421, % % Contract Services 66,442,591 2,799,594 63,642,997 66,442, % % Hardware & Software 2,767, ,408 2,423,592 2,767, % % Enterprise Services 4,191, ,649 3,493,247 4,191, % % OSI Spending Authority Total 90,355,837 4,795,940 85,559,897 90,355, % % CDSS Local Assistance Budget Item Budget Actual Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Total Unexpended Projection Unexpended Utilization Rate Contract Services 2,584, ,684 2,320,136 2,584, % % Other OE&E 15,234,312-15,234,312 15,234, % % County Participation Costs 68,338,542-68,338,542 68,338, % % CDSS Local Assistance Total 86,157, ,684 85,892,990 86,157, % % CDSS State Operations Budget Item CWS-NS Budget/Expenditure Report Summary Budget Actual Expenditures Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Total Unexpended Projection Unexpended Unexpended Utilization Rate Personnel Services 1,930,359-1,930,359 1,930, % % Facilities 568, , , % % Other OE&E 224, , , % % CDSS State Operations Total 2,722,856-2,722,856 2,722, % % CWS-NS Project Total 179,236,367 5,060, ,175, ,236, % % CWDS / 7
8 Procurement Tony Fortenberry CWDS / 8
9 Procurement Summary CWDS Procurement Initiatives Contract Execution Award To Technology Platform Team 1 (TPT-1) Jun-16 Taborda Solutions Intake (Digital Service) Aug-16 Case Commons Business Rules Extraction Certification, Approval, and Licensing Services (CALS) Nov-16 Xfusion Technologies Implementation Services 1 (Intake/Strategy) Jan-17 OnCore Consulting CALS (Licensing) (Digital Service) Jan-17 Cambria Solutions Data Project Manager Feb-17 Natoma Technologies Technology Platform Team 2 (TPT-2) Apr-17 EngagePoint Digital Service - Case Management 1 Jun-17 Cambria Solutions Digital Service - Case Management 2 Jun-17 Accenture DevOps 1 - Engineering Jun-17 Civic Actions Technology Platform Team 3 (TPT-3) Agile Coach 2 DevOps 2- Service Desk Engineering and Technical Management Services Technology Platform Team 4 (TPT-4) Digital Services Court Processing Front End Development Digital Service - Resource Management Implementation Services Organizational Change Management (OCM) Services Training Development Services Training Delivery Services Oct-17 Oct-17 Oct-17 Nov-17 Dec-17 Mar-18 Mar-18 Jul-18 Sep-18 Sep-18 Sep-18 Sep-18 CWDS / 9
10 Contract Roadmap CWDS / 10
11 Procurement Status (1 of 2) Digital Service and Digital Service Related Procurements Procurement Estimated Execution Status Technology Platform 3 10/18/2017 Contract is development. DevOps 2 (Service Desk) 10/25/2017 Vendor has been selected and contract package is being developed. Technology Platform 4 12/18/2017 RFO released on 8/28/17 and offers are due 9/28/17. DevOps 3 3/20/2018 RFO is in development by the Project. Front-End Dev 3/23/2018 RFO package is currently in the Red Folder review process. Courts Processing 3/28/2018 ACSD is updating RFO package. CALS Front End Development Team 2 3/30/2018 RFO is in development by the Project. Implementation 2 (Implementation Services) 9/1/2018 RFO is in development by the Project. Implementation 2 (Organizational Change RFO is in development by the Project. 9/1/2018 Management) Implementation 2 (Training Development) 9/1/2018 RFO is in development by the Project. Implementation 2 (Training Services) 9/1/2018 RFO is in development by the Project. Resource Management 1/1/2019 Not started CWDS / 11
12 Procurement Status (2 of 2) CWDS / 12
13 Culture of Shared Solutions CWDS / 13
14 Product Development Kevin Gaines CWDS / 14
15 Digital Services Digital Services CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Intake (Development) Certification, Approval and Licensing Services (CALS) (Development) Case Management (Development) Court Processing (Procurement) Eligibility (Planning) Resource Management Financial Management Administration Implementation Support Services (Active) CWDS / 15
16 Product Development Teams planned Intake App Dev (Adaptive) CALS Case Management 4 Case Management 3 Case Management 2 Case Management 1 Courts Data Infrastructure TPT-1 TPT-2 TPT-3 TPT-4 CWDS / 16
17 Delivery of Snapshot Intake Update MVP of Hotline Interfaces CWDS / 17
18 The Child Welfare History Snapshot gives users the ability to 1 1 search for people across CWS/CMS from a single field see that person s current contact information and demographics see an at-a-glance summary of their combined CWS history In a fraction of the time it currently takes to do the same work in CWS-CMS. Additional Benefits Reduce risk of rolling out software with the new infrastructure with a small, low-risk release Find and address issues early, based on feedback from real users doing real work Deliver value right away, without having to wait for the Hotline MVP CWDS / 18
19 Scope Review CALS Update Facility Profile RFA Forms CWDS / 19
20 CALS RFA & Facility Application Processing, including Background Clearance Resource Family/Facility Applicant Orientation and Training Fieldwork Support for Evaluations, Home Studies and Inspections Complaint and Incident Processing Processing for Corrective Remedies and/or Administrative Actions Reporting, Data Analysis, and Dashboards Fiscal Management CWDS / 20
21 Research and Discovery Case Management Update Create a library of reusable code patterns Map the current system & prepare to replace CWS/CMS functionality CWDS / 21
22 Research & Prototype Codesign with our core counties on new Emergency Placement and Family Finding capabilities in support of RFA Pattern Library Create a library of reusable, modular code components so that when we build interface screens they will all have the same look and feel across all digital services. Legacy Systems Map Understand data requirements and restrictions in CWS-CMS to ensure front end features support smart back end development once our TPT team joins the project. CWDS / 22
23 CWDS / 23
24 Challenges & Improvements Kevin Gaines CWDS / 24
25 Challenges CWDS is improving the way public sector solutions are researched, designed, developed and operated. We are helping modernize government processes such as procurement and staffing. Procurement Recruitment & Staffing Budget Agile Methodology Cloud Computing Infrastructure Free & Open Source Software CWDS / 25
26 Improvements CWDS is focused on innovation, talent development, and continuous improvement. Product-centric organizational design New recruiting methods for key positions Utilization of modern collaborative tools such as Slack, JIRA, Confluence Creative & collaborative culture which values: Innovation: Open Space Sharing: Noon Speaker Series Wellness & Diversity: Discovery Roundtable, Special Groups & Events 26
27 County Perspective Cathy Turner CWDS / 27
28 Resources California Child Welfare Digital Services CaliforniaCWDS/ child-welfare-digital-services CWDS / 28
29 Agenda Join us live: questions: Agenda Item Lead Time Opening Remarks Cathy Turner Kevin Gaines Tony Fortenberry 10:00 am 10:30 am Panel Discussion Moderated by Bill Maile Wendy Christian Cindy Vatalaro Richard Bach Phoebe DeMund Louis Cretaro 10:30 am 11:30 am Lunch 11:30 am 1:00 pm Intake Demonstration Wendy Christian 1:00 pm 1:20 pm CALS Demonstration Phoebe DeMund 1:20 pm 1:40 pm TPT Presentation Case Management Research & Design Presentation Data Management Presentation Robb Thompson Greg Hill 1:40 pm 2:00 pm Cindy Vatalaro Antoinette Houston 2:00 pm 2:20 pm Lynn Jones Amit Rai 2:20 pm 2:40 pm Implementation Presentation Kalani Mertyris 2:40 pm 3:00 pm
Child Welfare Services New System Project
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Project Update November 2017 CWDS / Child Welfare Digital Services Digital Services & Support CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Digital Services
Project Update. March 2018
Project Update March 2018 CWDS / Child Welfare Digital Services Digital Services & Support CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Digital Services
Project Update. February 2018
Project Update February 2018 CWDS / Child Welfare Digital Services Digital Services & Support CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Digital Services
Project Update. March 2018
Project Update March 2018 CWDS / Child Welfare Digital Services Digital Services & Support CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Digital Services
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