2016 Citi Korea s Corporate Social Responsibility Report

Transcription

1 Citi provides financial services needed by communities in over 160 countries. Our commitment to Responsible Finance supports our commercial objectives by making us a better business and better connected to the communities we serve. We are built on the principles of Responsible Finance and we strive to Ensure Access for All.By Valuing our People and being efficient in our Operations, We demonstrate our commitment Citi Korea s Corporate Social Responsibility Partner to corporate citizenship. At Citi we have a unique opportunity to make a positive impact in more than 1,000 communities we serve around the globe. Our commitment to Responsible Finance is embedded 2016 Citi Korea s Corporate Social Responsibility Report throughout the company. We put the strength of our business, products and people to work to help improve communities and the environment around the world. Citi provides financial services needed by communities in over 160 countries. Our commitment to Responsible Finance supports our commercial objectives by making us a better business and better connected to the communities we serve. We are built 2016 Citibank Korea lnc. All rights reserved. Printed in Korea on the principles of Responsible Finance and we strive to Ensure Access for All. By Valuing our People and being efficient in our Operations, We demonstrate our commitment to

2 04 CEO Message 06 Financial Capability Next Generation Education 10 Women / Diversity 14 Building Communities 17 Environment / Volunteerism Our Commitment To Corporate Citizenship 22 Good Corporate Citizen Citizenship At Glance 26 History of CSR in Citi Korea Citi s Mission Statement Citi s Four Key Principles 28 Infographic 30 Introduction of Citi

3 CEO Message Citibank Korea aims to become an enterprise contributing to materializing sustainable society through its social participation going beyond simple charity. Citibank Korea Inc. marks the 50th anniversary since it started business in the Korean financial market back in For the past five decades, it has provided the market with diversified products and quality financial services leveraging Citi s business knowhow accumulated over 200 years, shoring up growth of both the Korean economy and its local customers. As a leader of the digitized financial era that is changing at a rapid pace, Citibank Korea will not only drive advancement of Korea s financial industry but also be committed to delivering growth centered around Financial Inclusion to embrace those who are marginalized from financial services and Pathways to Progress to reinforce the capabilities of youth who will be future leaders. With an aim of becoming an enterprise that contributes to materializing sustainable society based on social participation going beyond simple charity, Citibank Korea engages in community contribution programs from a longer perspective. To this end, the Korea franchise of the global company has initiated corporate social responsibility programs with special emphasis on the activities that can bring synergy effect collaborating with non-governmental organizations, the academia, consumer organizations, and government institutions under three key strategies: Employee Participation, Long-Term Commit- In 2016, Citibank Korea continued to plan and support varied programs to have its community efforts reach every corner of society. Such efforts included Citi-JA Vocational Training Program, Think Money, a youth financial education program organized by YWCA Korea, Citi-KOSBI Women s Entrepreneurship Development Program, and Darae Class, vocational education for teenagers from multi-cultural families partnered with YWCA. It also participated in Citi-KyungHee NGO Internship Program that provided undergraduate students with valuable experiences to improve public awareness on NGOs and spread their scope of influence, and Korea Habitat for Humanity Shelter of Hope where 100 executives and employees sweated together building houses for low-income people deprived of home ownership every year. On the Global Community Day that is celebrated at all cities and countries across the globe where Citi has presence, 2,300 Citibank Korea colleagues joined volunteer activities united with 80,000 of their global colleagues, customers, and families from 500 cities in 91 countries around the world. I would like to share our stories of big and small sharing from last year with all our customers, colleagues, and all of you who have been with CKI through this 2016 CKI Corporate Social Responsibility Report. ment, and Leading Activities. April, 2017 CEO Park, Jin-hei 4 5

4 Financial Capability Next Generation Education For healthy financial habits among youth Think Money: Financial education for the next generation The Think Money program was launched in 2006 in partnership with the National YWCA of Korea to help youth increase their financial knowledge and skills and raise awareness about the importance of finance. Over the last 11 years, the program has been delivered to 458,000 students, parents and multi-cultural families, and starting from 2015 we visit island areas and mountain regions to provide financial education to the financially underprivileged living in remote areas. Think Money not only spreads financial knowledge but educates youth about sharing and donation. It develops customized learning materials and tools for different grades and school curriculum to improve financial education for teenagers and bring it into an arena of public education Total Beneficiaries Primary School - 15,968 26,498 23,117 23,491 21,626 22,590 34,479 18,316 26,132 16,203 As a financial institution, it is our core responsibility to enhance people s lives by utilizing our financial resources effectively and sharing our knowledge and experience. Citi supports financial education globally to help individuals, families and communities make more informed decisions and improve their financial health. In Korea, we focus on financial education at an early age to lead the fight against financial illiteracy, and support programs to financially empower disadvantaged groups and develop future financial talents and financial markets to make Korea a financial powerhouse. Middle School 29,732 13,280 26,262 13,746 23,556 15,732 10,756 8,000 10,613 7,908 13, ,094 High School ,649 8,291 11,693 2,939 3,149 2,485 1,837 3,254 Parents, Teachers, etc 620 1,827 1,252 2,423 2,871 4, ,187 1, Volunteer 1) Citi Korea National YWCA of Korea ,580 Budget (Mil. won) ,710 *Partner: National YWCA of Korea (2006~present) 6 7

5 Helping improve women s financial acumen Ewha-Citi Global Finance Academy Citibank Korea and Ewha Woman s University supports career development of university students who aspire to work in the financial industry or related businesses. Since 2001, the program has offered a series of lectures on financial theories and practices. For the past 16years, 2,365 students have acquired practical financial knowledge and know-how at 381 sessions delivered by Citi volunteer lecturers over 31 semesters at the academy. Encouraging high quality journalism in economics, finance, and consumer banking Citi Journalistic Excellence Award Citi has run a unique global program called Citi Journalistic Excellence Award since 1982 to recognize quality reporting in economic and financial subjects thereby facilitating development of finance and journalism. In Korea, Citi Journalistic Excellence Award started in 1993, and a total of 67 teams of journalists have been awarded until The Citi Journalistic Excellence Award 2016 selected four winners one Grand Prize, and one Best Prize respectively from the three categories of Economy in General, Financial Market, and Consumer Finance. The journalist who received the Grand Prize has a special opportunity to attend a two-week seminar at Columbia University, one of the most prestigious schools of journalism, which gives the award recipient greater exposure to expertise on global finance and journalism. Year of course takers Year of course takers Citi Journalistic Excellence Awards Grand prize: Maeil Business Newspaper B-Level Nation Virus Excellence prize Overall Economy: Korea Economic Daily Field Report on the 4th Industrial Revolution Excellence prize Financial Market: Seoul Shinmun Geum-Bo-Gyeong-San (Change your perspective on finance to revive the economy.) Excellence prize Consumer Finance: Maeil Economic Daily 4th Industrial Revolution, Financial Digitalization, Easing Regulations on Fintech, and Expansion of National WM Robo-Advisors Beneficiary Application period Lecture period Contents Instructors Benefits Students majoring in business administration/ economics or interested in finance Course registration eligibility: graduates or undergraduates (having completed six or more semesters) of Ewha Women s University During every course registration period (3 credit courses) weeks in a semester Finance in general i.e. corporate finance, consumer finance, investment banking Financial industry home and abroad, economic issues, career development financial experts working for Citibank Korea Course completion certificates awarded Opportunity to work as an intern at Citibank Korea is provided to selected students recommended by professors *Partner: Ewha Woman s University, Ehwa School of Business (2001~present) 8 9

6 Women Diversity Fostering women s rights and dignity in our society Korea Women s Leadership Awards The Korea Women s Leadership Award was established in 2003 to promote women s leadership in Korean society. The award identifies and recognizes outstanding women leaders who have contributed to the enhancement of women s status in Korea. For the past 14 years, two exceptional women leaders were presented with the awards each year in the categories of Korea Women s Leader and Young Women Leader (Refer to table). In 2009, a special prize was added to recognize contributions to diversity and multiculturalism. Korea Woman Leader Young Woman Leader Special Award 2003 Park Dong-eun, UNICEF, Director of Korea Committee Kim Ki-hye, Director of Daffodil s House 2004 Jung Kwang-mo, CEO of Consumers Union of Korea Han Bi-ya, Emergency Relief Team Leader, World Vision 2005 Jang Myung-soo, Hankookilbo, Director Kim Sung-joo, CEO of Sungjoo Group 2006 Yoon Jung-ok, Korean council for women drafted for sexual slavery by the Japanese military, ex-co President Kim Young-mi, Disputed region specialized freelance PD 2007 Cho Wha-soon, former Dalwol Church, ex-pastor Bang Kui-hee, Soddae Literature publisher 2008 Lee In-bok Sookmyung Women s Univ, Professor Emeritus Lee So-yeon, Astronaut 2009 Hwang Yeon-dae, Korea Disabled Person s Development Institute, former Vice Chairman Lim Oh-kyung, Director, Seoul Cityhall Women Handball Team Molly Holt, Chairman, Holt Children s Services 2010 Park Young-sook, Advisor to Korea Council for Women Lee Ji-sun, Author of I love you Ji-sun Kathleen Stevens, U.S. Ambassador to Korea 2011 Joo Sun-ae, Professor of Presbyterian College and Theological Seminary Kim Moon-jeong, Music Director Choi Young-ah Director of Dasiseogi Clinic 2012 Lee, Hyo-jae, President of Kyungsin Social Welfare Corporation Im, Young-sin, President of Imagine Peace Park, Sun-young, lawmaker 2013 Lee, Hee Ho, president The Kim Dae-jung Peace Center Lee, Ae Ran, President, North Korea Traditional Culinary and Culture Institute Kang, Kyung Wha, Assistant of Secretary General, OCHA, Office for the Coordination of Humanitarian Affairs 2014 Kim, Young-ran, Professor Emeritus at Sogang University Law School Kim, Hye-jeong, Chairman of the Civil Radioactivity Monitoring Center 2015 Kim, Su-ji, Director of Aha Family Kim, Jeong-yeol, Director of the Korean Women Peasants Association 2016 Lee, Gil-Yeo, Dean of Gachon University Shin, Ae-ra, Actress Comfort Women during the colonial rule of Korea *Partner: National YWCA of Korea (2003~present) We have entered an era of diversity where individuals and minority opinions are respected, and a society where various backgrounds and cultures exist together. As more women join workforce and the number of multi-cultural families increases, finding ways to improve their rights and access to opportunities becomes increasingly important. Citi s corporate culture actively fosters diversity. As we are respectful and considerate of different cultures, backgrounds, experiences and values of our employees, we promote innovative programs to encourage social diversity and care for minorities including women and multi-cultural families. Caring for women s health Pink Ribbon Campaign The Citibank Korea Women s Council stages Pink Ribbon Campaign for breast cancer patients from lowerincome groups every year. In 2016, it raised 12 million won of fund to support surgery of breast cancer patients suffering from financial difficulties. *Partner: Korea Breast Cancer Foundation (2008~present) 10 11

7 Developing leadership of prospective female business leaders Citi-KOSBI Women s Entrepreneurship Development Program Citi-KOSBI Women s Entrepreneurship Program has been in place since It is designed to further strengthen female workforce to resolve constraints to economic growth due to low birthrate and lack of labor force, and sharpen competitiveness of women-led companies by identifying role models for women entrepreneurs and providing them with ongoing training. Citi-KOSBI Women s Entrepreneurship Academy In 2008, KOSBI conducted a survey to assess demand for women s entrepreneurship programs in Korea. The results showed that women business owners were particularly interested in customized education/training sessions enabling them to develop competency and knowledge and be more competitive. As a result, Citi- KOSBI Women s Entrepreneurship Academy was established and provided training and networking opportunities to women CEOs running their own businesses. Along with this, programs to support prospective women talents in opening their own businesses and create more jobs for them have also been in place. Citi-KOSBI Women Entrepreneur Awards The awards were established in 2008 and four companies are selected each year based on the comprehensive review by a panel of women-led enterprise experts: Equipping teenagers with employability skills Citi-JA Vocational Training Program for Special High Schools (Shining Future) Citibank Korea implements Citi-JA Vocational Training for Special High Schools in partnership with Junior Achievement Korea, an international non-profit financial education organization, to support them to be better prepared for job landing. Participating teenagers acquire job skills including how to write a good resume, interview skills, relationship building, and work ethics, and join a 2-night 3-day training camp for more intensive learning during vacation. In particular, current employees and executives of Citibank Korea give them practical advice by delivering lectures and being their mentors to ensure that they will become successful members of society. Since its launch in 2015, 380 students have participated in the program from 17 schools in three cities. The corporate social responsibility program that began in July, 2011 had been run as a plan to support teenagers from multicultural families in their studying and career path identification until the first half of 2015, but the key beneficiaries changed to the students of special high schools in the second half of the same year. *Partner: Junior Achievement Korea (2011~present) For harmonious multi-cultural society Darae Class, a vocational program for teenagers with multi-cultural backgrounds Darae Class that is interpreted to mean a class for the future of the teenagers from multi-cultural families is aimed at supporting multicultural families and teenagers in vulnerable social groups to make sure that they have Award Category Entrepreneurship Eco-friendly management Human resource management Social contribution management Dason (CEO, Cho Eun-kyung) Senoco (CEO, Kim Sun-ho) Hanbiron (CEO, Han Jong-hee) Dowgene (CEO, Hwang Chunhong) Airvita (CEO, Lee Gil-soon) Mstech (CEO, Park Myung-ha) Viser (CEO, Song Mi-ran) Saessack food (CEO, Kim Haekyung) Top Drill Co., Ltd. (CEO, Kim Jeonggyum) Green Jui Co., Ltd. (CEO, Kim Hyun-mi) Hyeseong Apparel (CEO, Jang Jeong-ae) Youngjin Industrial Co., Ltd. (CEO, Lee Mi-ja) Gyodong Traditional Food (CEO, Shim Young-Sook) Care (CEO Choi, Sun-hui) - 1) Bio Smart (CEO, Park, Hye-rin) Dain System (CEO Jung Soon-Im) Nail Ten Academy (CEO, Lee Mi-Sun) 1) No winner was named in eco-friendly management category in 2011, as no company met the criteria. Online Tour (CEO, Park. Hye-won) Juvis (CEO, Cho, Seonggyeong) Finekorea Corp. (CEO Park Seong Hee) BEAK SAN CONSTRUCTION CO.,LTD. (CEO Cho Sun Young) BAIKYANG C.M.P Co., Ltd. (CEO Lee Jeong-han) Heemang Co., Ltd. (CEO Ho keum-ok Rollpack (CEO Kim Keum Ja) INSADONG BEE SOAP (CEO Shin Se Jin) TERUTEN (CEO Lee Young) FinePinus (CEO Song Young Shim) UI Co. LTD (CEO Yoon So Ra) Wooam inc. (CEO Song Hye Ja) Yerim C&P (CEO Lee Si Hyun) aribio (CEO Sung Soo Hyun) FMG Inc. (CEO Lee, Young-Hee Hansung Bravo CO., LTD. (CEO, Lee, Hyeyong ) Jungbu NTN CO., LTD. (CEO Won, Hye-Suk) Joy Life (CEO Jung, Nan-hee) a clear sense of vision, improve self-esteem, enhance vocational abilities, better assimilate themselves into communities, and develop sound sense of citizenship. Darae Class had been operated in the form of an after-school study program for teenagers from multi-cultural families with a particular emphasis on academic ability improvement, but in 2015, it was redesigned as a plan that placed bigger emphasis on vocational training of the adolescents to provide them with more realistic help. *Partner: YWCA Korea (2012~present) *Partner: Korea Small Business Institute (2007~present) 12 13

8 Building Communities Providing shelters to those in need Habitat for Humanity As the first corporate partner of Habitat for Humanity Korea since 1998, Citibank Korea has provided funding of 2,950 million won and constructed 31 houses together with some 1,400 volunteering Citi employees and their families over the past 19 years. In 2016, 100 Citi employees participated in the house-building project in Gunsan in North Jeolla Province and Chuncheon in Gangwon Province over a week period during their summer vacation. For the past 19 years, Shelter of Hope has become one of the best-established volunteer activities at CKI with employees active participation, and it is a very popular family program where people can participate with their children going to high schools or universities to remind themselves of the spirit of volunteerism. *Partner: Habitat for Humanity Korea (1998~present) / Chuncheon / Chuncheon / Chuncheon / Chuncheon / Chuncheon / Yangpyeong / Asan / Asan / Inje / Samcheok / Taebaek / Cheonan / Daejeon 2006 / Gunsan 2014 / Gunsan 2016 / Gunsan / Daegu / Kwangyang Our society is changing rapidly due to globalization, regionalization and information technology. Many NGOs are involved in assisting disadvantaged individuals to cope with these changes while working towards sustainable social development and viable alternatives. Citi is committed to building stronger communities through long-term partnerships with NGOs especially in the area of constructing houses for the socially marginalized. *Partner: Habitat for Humanity Korea (1998~present) 14 15

9 Developing community leadership Citi-Kyunghee Univ. NGO Internship Citi-Kyunghee University NGO Internship Program was initiated in 2006 to foster young leaders who would spearhead community development and Korea s next generation of NGOs. Every year, the program provides around 80 undergraduate students with more valuable work experiences through two-month internship and field work training at more than 70 NGOs located across Korea. Over the past 11 years, the program has received 2,260 million won of fund in aggregate which enabled 1,056 undergraduate students to participate in two-month internship. Participants of the internship program had a Sharing and Contribution Day on which they took part in manufacturing t-shirts for climate refugees and donation for mal-nutrition treatment. Environment Volunteerism Preserving the environment for future generations requires constant efforts and engagement. Under the slogan of Qualifications for participation Activity Details Benefit NGO: an organization located in the metropolitan area, with full time employment, active over the past two years Internship participants: undergraduates or graduates interested in NGO internship Internship position/ Sharing & Contribution Day Experiencing NGO activities as interns, lunch/ transportation expenses for 2 months, Certificate of Internship *Partner: Graduate School of Public Policy and Civic Engagement, Kyunghee University (2006~present) Green Citi, Clean City, Citi s ongoing recycling and energy saving efforts at work on a daily basis are aimed at making the world a healthier place for all of us. Our employees engage in volunteer activities on a regular basis through Citigroup Korea Volunteer Community Service. In addition, we celebrate the Global Community Day every year to support the development activities in the local communities that we serve and encourage our employees to engage in varied volunteering programs

10 Practicing loving neighbors through sharing and recycling campaign Beautiful Saturdays Citibank Korea Women s Council has organized the Beautiful Saturday event together with the Beautiful Store since 2008 by collecting donated goods from employees. Again in 2015, the Council collected items with employee participation and donated them to the charity shop. Conversion to carbon emissions reduction Products quantity Carbon emissions reduction(kg) Pine effect(tree) 1,348 1,939 5,387 1,171 3,229 8, , , ,376 6,600 3,176 7,936 Clothes General goods Books/ Records Appliances Total * Partner: Beautiful shop (2008~present) The 1st enterprise to participate in environmental protection in Ara Water Way Gyeongin Ara Waterway Gaggumi The volunteer group consisting of Citibank Korea employees working in branches in the city of Incheon and nearby areas began to take part in Ara Waterway Gaggumi environment protection activities in August 2014 for the first time as a private company. Since the first participation in the waterway protection organized by K-Water, Citibank Korea has been at the forefront of the efforts to transform the surrounding areas of Ara Water Way to a resting place for citizens, and the company also participated in three rounds of tree-planting and water purification using EM 1) (Effective Microorganisms) balls in ) What is EM? EM, an acronym for Effective Microorganism, is a mixture of various types of microorganisms existing in nature that have good effect on the environment. The ferment extract of EM is mixed with yellow mud, rolled into balls, fermented, and thrown into stream. These organic balls are known to be significantly effective in water purification. *Partner: YWCA Incheon, K-Water (2014~ ) 18 19

11 Sweating together for a valuable cause Citi Global Community Day Global Community Day is a global Citi event that began in 2006 when Citi employees, along with their friends, families, and clients take part in various community programs all around the world. On June 11th of 2016, around 80,000 Citi employees and their families joined various volunteering events in 91 countries across the global organization 서울한양도성돌보미 (4조) 대시민캠페인 환경정화활동 씨티코프센터 ~ 인왕산 남산공원대시민홍보활동남산공원걷기및환경정화활동 남산둘레길 경의선숲길환경정화활동환경정화활동 경의선숲길 서울한양도성돌보미 (2조) 대시민캠페인 환경정화활동 한성대입구 ~ 낙산공원 서울한양도성돌보미 (1조) 대시민캠페인 환경정화활동 동대문성곽공원 ~ 낙산공원 기후난민살리기 희망 T-shirt 그리기활동 다동본점 아라뱃길환경정화활동흙공던지기및만들기 경인아라뱃길 서울한양도성돌보미 (3조) 대시민캠페인 환경정화활동 창의문 ~ 씨티코프센터 서울국립현충원묘역정비 서울국립현충원 양재천환경정화활동흙공던지기및만들기 양재천 서울숲환경정화활동개천쓸기, 가지치기 서울숲 20 21

12 Good Corporate Citizen Joining efforts for good finance Good Corporate Citizen Citibank Korea Inc., as a member of the Korea Federation of Banks, has been taking part in varied corporate social responsibility programs including supporting Dream Bank and building dormitories for university students and in the activities to share through Love Sharing Network of Banks. The company has also been committed to volunteerism to give helping hands to social organizations and keep resting places for citizens clean and beautiful. Regularly on weekends, Citibank Korea employees and their families participate in volunteer activities including caring for senior citizens suffering from stroke in the Day Care Center of Hyehwadong Catholic Church, water purification in Yangjae Stream and Ara Watway, a food shelter for immigrant workers by Global Love Sharing, and environmental cleanup at Mt. Nam Park. Good Corporate Citizen 22 23

13 2016 Citizenship At Glance Financial Capability Next Generation Education Women / Diversity Building Communities Environment / Volunteerism Good Corporate Citizen Citi KyungHee Univ. NGO Internship, Day of Sharing & Contribution Citi KyungHee NGO Happy Lunch The 1st camp of Citi JA Vocational Training for Special High Schools Volunteer Activities at Day Care Center in Hyehwadong Catholic Church Launch ceremony of Citi FinEd, a volunteer club for financial education Citi YWCA Think Money Signing Ceremony Course opening ceremony of the 1st semester of Ewha Citi Global Finance Academy Citi YWCA Darae Class Signing Ceremony Signing Ceremony for Citi-KOSBI Women s Entrepreneurship Development Program Signing Ceremony for Gyungin Ara Waterway Gaggumi Environmental Cleanup Activities at Yangjae Stream Think Money financial education Women s Council s engagement in donation/ charity activities for Beautiful Store 2016 Global Community Day Citi-KOSBI Women Enterpreneurship Awards, and Course Completion Ceremony for Women s Entrepreneurship Academy The 2nd camp of Citi JA Vocational Training for Special High Schools The 1st round of Habitat for Humanity Korea Shelter of Hope activities The 2nd round of Habitat for Humanity Shelter of Hope activities Course opening ceremony of the 2nd semester of Ewha Citi Global Finance Academy Charity Bazaar by the Korean Red Cross Korea Women s Leadership Awards Darae Class Vision Festival 16 2nd Half Think Money Instructor Training Fund Donation for Pink Ribbon Campaign 24 25

14 Citi Koreaʼs CSR History Citi Journalistic Excellence Award in Korea was established Became the first corporate partner of Habitat for Humanity Korea - Citi building Hope & Home with Habitat for Humanity began Started microcredit business for low-income households for the first time in Korea (supported Joyful Union ) Ewha Citi Global Academy Program was launched. Korea Women s Leadership Awards came into being Citi-KOSBI Women s Entrepreneurship Academy was established Citi-KOSBI Women Entrepreneur Awards began to be granted Best Financial Thesis Contest for Undergraduates was held to nurture next-generation financial experts Campaign to support lower-income breast cancer patients and Beautiful Saturday events were staged Started Green Citi Project Forest in My neighborhood Think Money program began Citi Global Community Day was brought in Korea Citi Kyunghee Univ. NGO Internship program was launched Supported research on economic life and implemented Success Program, a contest for real-life cases of economic living Citi-JA Hero Program was launched Sejong Sharing & Volunteerism Award by the Minister of Knowledge Economy Darae Class was established Management-employee matching grant began Received commendation for having contributed to Seoul City Campaign, Blooming Seoul Korea Youth Championship Won commendation in Urban Greening Campaign organized by Korea Forest Service Launched Citi FinEd, a volunteer club for financial education Participated in Gyeongin Ara Waterway Gaggumi activities for the first time as a private company Citi s Value Proposition: A Mission of Enabling Growth and Progress Citi s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients Common Purpose Responsible Finance Ingenuity Leadership meet the world s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank an institution connecting millions of people across hundreds of countries and cities. One team, with one goal : serving our clients and stakeholders Conduct that is transparent, prudent and dependable Enhancing our clients lives through innovation that harnesses the breadth and depth of our information, global network, and worldclass products Talented people with the best training who thrive in a diverse meritocracy that demands excellence, initiative and courage 26 27

15 INFOGRAPHIC 2016 CSR Statistics Women/ Diversity Total volunteers Women Leadership Awardees identified by Citi Course completers of the Citi - KOSBI Women Entrepreneurship Academy 3,173 people 34 people 403 people 2016 CSR Statistics Community Development Total spending on CSR 31 houses have been built under the Shelters of Hope project for 19 years 1,056 graduate/ undergraduate students have participated in the Citi Kyunghee Univ. NGO Internship 2.64 Billion won 31 houses 1,056 people Financial competency building/ Financial education Environment/ Volunteerism Beneficiaries of Citibank Financial Education (cumulative for 11 years) Ewha Citi Global Academy course completers (cumulative) 2,311 individuals joined the Global Community Day in trees were planted in Gyeongin Ara Waterway (cumulative) 458,094 people 2,365 people people 2, trees 2016 한국씨티사회공헌활동보고서 28 29

16 Citi, it s different. Citibank Korea, Inc. Citibank N.A. Seoul Branch first established its presence in Korea in 1967 as one of the first multi-national banks to open business in the country. In 2017, Citibank Korea is marking the 50th 45th anniversary of opening the Korea franchise. Citibank was born newly as Citibank Korea Inc. (CKI) through integration with KorAm Bank in CKI provides the first class financial products and services based on the various products and know-how of Citi with global network including more than 200 years of history and 200 million customers in more than 160 countries. CKI delivers new financial world to the customers through development of innovative financial products and services, encompassing from corporate and investment banking to consumer banking, wealth management and credit card. Furthermore, Citibank Korea Inc., as a responsible corporate citizen, conducts diverse community activities in the areas of financial education, next generation education, woman, diversity, community, and environment consistently in corporation with sound non-profit organizations. Citibank received Syungryejang, a Distinguished Order of Diplomatic Service, from the Ministry of Finance and Economy recognized for its contribution to supporting the Korean economy to recover itself during the Oil Shock in The global financial institution was also honored with Heunginjang, another type of Distinguished Order of Diplomatic Service, for its critical role in the rollover of USD 24 billion international loan in 1998 when the financial crisis hit the country. In addition, Citibank Korea, the Korean franchise of the global financial services company, contributed to stabilizing the foreign exchange market of Korea by receiving financing worth USD 800 million from Citigroup headquarters in the US at the end of December Contributing to enhancement of quality of life across the globe Citi Foundation The Citi Foundation works to promote economic progress and improve the lives of people in low-income communities around the world. We invest in efforts that increase financial inclusion, catalyze job opportunities for youth, and reimagine approaches to building economically vibrant cities. The Citi Foundation s More than Philanthropy approach leverages the enormous expertise of Citi and its people to fulfill our mission and drive thought leadership and innovation. For more information, visit Deliver Effective and Differentiated Services Citi Credit Service Inc. Citi Credit Service Inc. started as one of the subsidiaries of Citibank Korea Inc. on July 1st, 2008 with an aim to support smooth running of the financial transaction cycle and to establish sound credit society. It offers useful and differentiated services by proposing different ways of repayment depending on the situation where debtors are placed in order to help their credit be recovered. Citigroup Affiliates in Korea Citigroup Global Markets Korea Securities Ltd. The Corporate Investment Banking Group of Citigroup first entered the Korean market in 1996 as a joint venture with Korea Exchange Bank under the name of Hwaneun Smith Barney Securities, Inc. and was listed on the Korea Stock Exchange. Then, as a result of Citigroup increasing the investment in the joint venture, it became a subsidiary in which Citigroup had 100% stake and changed its name to Citigroup Global Markets Korea Securities Ltd. in April It has since then offered corporate investment financial services including underwriting of business M&A and the securities businesses for corporate and institutional clients