The Training Toolbox. Fall 2013

Transcription

1 The Training Toolbox Fall 2013 Illinois Training Partners in Business - Our Goal is Your Success sbdc.shawneecc.edu facebook.com/ilsbdc.scc

2 Center for Community and Economic Development Shawnee Community College is committed to the economic vitality of southernmost Illinois. Shawnee Community College works to stimulate the region by providing on-going assistance and support to communities with industrial attraction, expansion and retention. Through the Center for Community and Economic Development a variety of services are offered to businesses, industry and the communities within the SCC district. These services include: The Business and Industry provides workforce development training opportunities for business and industry. A variety of courses are available including computer and general office training, forklift certification, OSHA Safety Courses, Customer Service Training, and more. We can customize a program specifically to meet the needs of your business. The Illinois provides assistance to small businesses with start-up, expansion, business and marketing plan assistance, accessing financing opportunities, and a variety of seminars and workshops. WorkKeys Assessments - Shawnee Community College is an authorized WorkKeys Service Center. WorkKeys is a job skills assessment system measuring real world skills that employers believe are critical to job success. These skills are valuable for any occupation, and at any level of education. Health Services Center Shawnee Community College is a Basic Life Support for the American Heart Association and offers most emergency training courses free of charge, with only the cost of the book, to business and industry in our college district. Authorized Certiport Testing Center - Shawnee Community College is an Authorized Certiport Testing Center. Certiport is the world leader in performance-based certification testing. Centers are uniquely positioned to provide the highest level of reliable, performancebased testing. Microsoft Office Specialist, IC3, Intuit and Adobe are some of the certifications currently offered. Authorized Pearson Vue Center Pearson Vue is the global leader in computer-based testing from information technology, academic, government and professional testing programs around the world. Pearson Vue provides a full suite of services from test development to data management, and delivers exams through the world s most comprehensive and secure network of test centers in 170 countries. Services also include Illinois Teachers Certification Testing and CompTIA Authorized Academy Partner. Myers-Briggs Type Indicator (MBTI) Certified practitioner to administer and interpret the popular evaluative assessment tool based on the theories of psychologist Carl Jung. The MBTI is widely used in the field of business, education and psychology. Continuing Education Sponsor Shawnee Community College is a licensed Continuing Education (CEU)/Continuing Professional Development (CPDU) sponsor for Accounting (# ); Nursing Home Administration (# ); Cosmetology (# ); Social Work (# ); Teachers ISBE (# ) and pre-approved sponsor for Nursing Continuing Education pursuant of Section (N) (P) through Illinois Department of Financial & Professional Regulations. CEU/CPDU hours may also apply to other professions. To learn more about how Shawnee Community College can assist your business, contact: Candy Eastwood, Coordinator Center for Community and Economic Development Shawnee Community College

3 Customized Training Let the Training Department assist you with employee development. Do you ever feel that training is not specific to your needs? Well you can change that with a customized workshop. One designed for your industry built around your employees needs. Topics include, but not limited to: Team Building Customer Service OSHA - General & Construction Industry HazMat & HazWhopper FEMA-NIMS Heavy Equipment Certification Setting & Attaining Goals Time Management Organizational Skills Workplace Diversity Business Ethics Management Training Employee Retention CPR/First Aid/AED Many more designed for your needs You create the workshop - determine the topic, date and time. Go ahead and determine the location, we can come to you or provide a facility for your training needs. To learn more about how the Illinois and Training Department at Shawnee Community College can assist your business, contact one of our team members. Candy Eastwood Brett Whitnel Coordinator Business Counselor Phone: (618) Phone: (618) candye@shawneecc.edu brettw@shawneecc.edu Gabriele Farner Angie Sivori Training Coordinator Consultant Phone: (618) Phone: (618) gabrielef@shawneecc.edu angies@shawneecc.edu

4 Starting a Workshops This 2-hour workshop is designed for new or existing entrepreneurs. Topics will cover how to put together a business plan, profit & loss projections, financing options, evaluating your competitors, zoning laws, state and federal regulations, managing your assets and liabilities, defining and registering your business entity and projecting business growth. The one-time workshop is FREE and will provide valuable information about starting or expanding a business and available financing. Registration is Required (618) Workshops held at Shawnee Community College Illinois Office DAY DATE TIME Tuesday July 2, :00 p.m. 3:00 p.m. Thursday July :00 a.m. 11:00 a.m. Tuesday August 6, :00 p.m. 3:00 p.m. Thursday August 22, :00 a.m. 11:00 a.m. Tuesday September 3, :00 p.m. 3:00 p.m. Thursday September 19, :00 a.m. 11:00 a.m. Tuesday October 1, :00 p.m. 3:00 p.m. Thursday October 17, :00 a.m. 11:00 a.m. Tuesday November 5, :00 p.m. 3:00 p.m. Thursday November 21, :00 a.m. 11:00 a.m. Tuesday December :00 p.m. 3:00 p.m. Thursday December 12, :00 a.m. 11:00 a.m. Food Sanitation Refresher Course Friday, August 16, SCC's Anna Extension Center Saturday, October 19, Shawnee Community College Monday, December 9, SCC s Anna Extension Center The classes are scheduled to begin at 8:30 a.m. - 2:30 p.m. The fee for the workshop is $50.00 plus $5 for book. To attend the class, participants must have a current Illinois State Sanitation Certificate that has not expired. Student will register the day of the course but should call in advance to secure a seat in the class. This is a review of food safety and sanitation information; no state test is given. For more information and to reserve a seat, call Ruth Kessel, Instructor at (618) or Gabriele Farner at (618)

5 I have been given the tools to transition from IDEA to REALITY with the help and the encouragement of the staff and other participants in the Operation Jumpstart Program. The group had expert facilitators, and the weekly speakers were on a wide range of topics that we would all encounter in the real business world. The information they shared was priceless and came with the invitation to contact them personally if needed That is what makes SBDC different Our community, our friends and neighbors who are willing to give back to the southern seven counties Many thanks to all.. Alice Stearns- Alto Pass Angus and Eggs

6 Contact Gabriele Farner at (618) or for more information or to register for workshops. Partners in Business - Our Goal is Your Success Shawnee Community College is a licensed Continuing Education (CEU)/Continuing Professional Development (CPDU) sponsor for Accounting (# ); Nursing Home Administration (# ); Cosmetology (# ); Social Work (# ); Teachers - ISBE (# ) and pre-approved sponsor for Nursing Continuing Education to pursuant of Section (N) (P) through Illinois Department of Financial & Professional Regulations. CEU/CPDU hours may also apply to other professions. DATE WORKSHOP TIME & FEE LOCATION July 2 nd July 25 th 1:00 p.m. 3:00 p.m. 9:00 a.m. 11:00 a.m. Register by July 1 st Register by July 24 th August 6 th August 16 th Food Sanitation Refresher Course August 21 st August 28t h QuickBooks Pro Level 1 August 22 nd 1:00 p.m. 3:00 p.m. 8:30 a.m. 2:30 p.m. $50 plus $5 for book 1st day - 2nd day - 8:30 a.m. - 12:30 p.m. $75 includes lunch/materials 9:00 a.m. 11:00 a.m. Register by August 5 h SCC Anna Extension Center Register by August 12 th Register by August 14 h Register by August 21 st September 3 rd September 11 th September 18 th September 19 th September 20 th September 25t h Excel 2010 Basic Introduction to Facebook for Small Businesses Lenders Forum Word 2010 Basic 1:00 p.m. 3:00 p.m. 9:00 a.m. 3:00 p.m. 9:00 a.m. 11:00 a.m. 8:00 a.m. - 12:00 p.m. FREE workshop Register by September 2 nd Register by September 4 th Register by September 13 h Register by September 18 h Register by September 13 h Register by September 18 th

7 DATE WORKSHOP TIME & FEE LOCATION October 1 st October 1 st through December 10 th October 2 nd Operation JumpStart Pinterest for es October 9 th Excel 2010 Intermediate October 16 th October 16 th October 17 th October 19 th October 23 rd October 30 th Small Media for Small Businesses Marketing for es Food Sanitation Refresher Course Word 2010 Intermediate Customer Service 1:00 p.m. 3:00 p.m. 6:00 p.m. 9:00 p.m. (Tuesdays, 10 weeks) $25 includes materials 9:00 a.m. - 11:30 a.m. $25 includes materials 9:00 a.m. - 11:30 a.m. $25 includes materials 12:30 p.m. - 3:00 p.m. $25 includes materials 9:00 a.m. 11:00 a.m. 8:30 a.m. 2:30 p.m. $50 plus $5 for book Register by September 30t h Register by September 24 th Register by September 27 th Register by October 2 nd Register by October 11 th Register by October 11 th Register by October 16 th Register by October 11 th Register by October 16 th Register by October 25 th November 5 th November 6 th November 13 th QuickBooks Pro Level 2 November 20t h November 21 st December 3 rd Basic Website & E-commerce December 4 th Excel 2010 Advanced December 9 th Food Sanitation Refresher Course December 11 th Word 2010 Advanced December 12 th 1:00 p.m. 3:00 p.m. 1st day - 2nd day - 8:30 a.m. - 12:30 p.m. $75 includes lunch/materials 9:00 a.m. 11:00 a.m. 1:00 p.m. 3:00 p.m. 8:30 a.m. 2:30 p.m. $50 plus $5 for book 9:00 a.m. 11:00 a.m. Register by November 4 th Register by October 30 th Register by November 13 th Register by November 20 th Register by December 2 nd Register by November 26 th SCC Anna Extension Center Register by December 2 nd Register by December 4 th Register by December 11 th

8 Professional Development Training Fee: $55 - includes lunch & materials Location: Shawnee Community College Time: 8:30 a.m. - 3:30 p.m. Earn 6.5 CEU/CPDU Take One Course or Take Them All! Excel 2010 Word 2010 Basic - September 11, 2013 Learn about getting started in Excel, editing & printing worksheets, working with formulas & functions, formatting cell contents, changing appearance of worksheets and charting data. Intermediate - October 9, 2013 Learn about working with large worksheets, managing multi-sheet workbooks, applying advanced functions, adding graphics and using templates. Advanced - December 4, 2013 Learn about working with pivot tables, macros, financial functions, data analysis, collaborating and integrating with other programs. Basic Website Design November 20, 2013 Basic - September 25, 2013 Learn about getting started in Word, creating & editing business letters, creating memorandums & press releases, create a simple report and working with tables. Intermediate - October 23, 2013 Learn about creating templates with graphics, creating a company newsletter, creating a manual & using mail merge and creating a promotional brochure. Advanced - December 11, 2013 Learn the basics of selling on the web. Know what to look for in a host provider, establish a domain name, learn how to design and manage you own site. Learn ways to track visitors to your site and much more. Customer Service - October 30, 2013 Quality Customer Service It s Everybody s Job Learn about organizing long documents, collaborating in Word, personalizing Word, and integrating Word with other programs. Join us for a day of learning how to be the best for your external & internal customers! SuperSTAR Customer Service It s All About C.A.R.E. UNDERSTAND internal and external customer needs DISCOVER four reasons customer service is essential ADDRESS complaints and problem areas ANTICIPATE, meet and then exceed expectations PRESENT a winning attitude ENGAGE customers personally IDENTIFY and meet customer needs MANAGE problems effectively Calming Upset Customers Stay In Control In Any Situation BUILD LOYALTY through communications DEFUSE ANGER and prevent escalation FOCUS ON NEEDS without blame or defensiveness CREATE AND MAINTAIN a positive environment Telephone Courtesy & Customer Service Be Your Company s Lifeline To Customers SEE the critical role phone skills play in business EFFECTIVELY ASSESS customer needs CHOOSE the right words and tone of voice GET THE MOST out of phone technology

9 Social Media & E-Marketing for Introduction to Facebook for es September 18, :00 a.m. - 3:00 p.m. Fee: $55 includes lunch & materials Learn the basics of Facebook and how to create a Facebook page for your business. This class is being offered for those who are new to Facebook and will focus on learning the basic elements of Facebook and how to use this free program for marketing your business. This hands-on learning opportunity will include time in our computer lab to create your business page. Pinterest for es October 2, :00 a.m. - 11:30 a.m. Fee: $25 Pinterest is one the fasting growing programs in the social media arena. Learn how you can use Pinterest to market your business & drive customers to your website or Facebook page. Social Media for es October 16, :00 a.m. - 11:30 a.m. Fee: $25 This class will provide an overview of various forms of Social Media (Facebook, Twitter, Yelp, Pinterest, Etsy, and others) and how these platforms can be used for your business. Learn tips for getting more likes, shares, and comments for your Facebook posts. Marketing for es October 16, :30 p.m. - 3:00 p.m. Fee: $25 Learn about permission-based marketing programs that you can utilize to communicate with your customers. Create a user account and learn how to create an e-newsletter for your business. Level 1 August 21 & August 28, 2013 Introducing QuickBooks Pro Creating a Company Working with Vendors Working with Customers Banking with QuickBooks QuickBooks Pro Level 2 November 6 & November 13, 2013 Dealing with Physical Inventory Using QuickBooks for Payroll Working with Estimates & Time Tracking Working with Balance Sheets & Budgets Correcting & Customizing in QuickBooks $75 per course includes materials & lunch Course meets two Wednesday Earn 10 CEU/CPDU 1st day - 8:30 a.m. - 3:30 p.m. 2nd day - 8:30 a.m. - 12:30 p.m. All workshops will be held at: Shawnee Community College, Main Campus -

10 Annual Hair Show Is your business prepared? Work with our certified instructors to design a workshop for your employees/organization. Shawnee Community College CPR AED and First Aid Courses The life saved tomorrow might be accomplished by your student today. For more information contact: Steve Ramsey stever@shawneecc.edu Monday August 5, 2013 CEU/CPDU available 9:00 a.m. - 4:00 p.m. Shawnee Community College Educational Center Pre-register by July 26, $35 Register at the door - $40 Contact: Terry Manus at or terrym@shawneecc.edu Saturday November 30, 2013 November and December are incredibly important months for local businesses, and many retailers make their profit from this time of year. As you think about what your business needs to do to maximize your holiday profit, your local Illinois is here to help you be ready for everything from increased sales volume to how you can market your business the right way. Holiday Marketing Tips on a Limited Budget Plan and promote a Saturday special event Host a holiday "Open House" Make your faithful customers feel special Feature product/service of the day or week Offer Gift Certificates Cross promote with other local businesses Get involved in community & charitable events Use your Website and Social Media to promote your holiday activities. When you shop at local small businesses, you help our community grow. Together, let's strengthen our community by continuing to support the Shop Small initiative all year.

11 "I was very impressed by the assistance provided by the Shawnee Community College SBDC when I was seeking financing to build my winery in I again sought their help when I decided to build a restaurant and seek financial help. I have continued to expand my business by constructing cabins to go along with the winery and restaurant. The staff at the Shawnee Community College SBDC are very helpful. I will go there again if I need help." Jack Allen Dunker, Owner Cache River Basin Vineyard & Winery and "I never thought I would say this but Gabriele Farner actually made Excel training fun and interesting. I was so impressed with what I learned in Level 2, I immediately signed on for Level 3. If you need business training, but do not have a lot of time or money, the Illinois Small Business at Shawnee College is the place to go." Mary McMahan Union County Counseling Services, Inc. "I am so glad I was told about SBDC at Shawnee Community College. Gabriele was so helpful in preparing a business plan necessary in getting my business loan. Any questions I had, I would call Gabriele, Candy or Brett and if they didn t know the answer they would find it and call me back. Brett still checks in on my business from time to time. Thanks to Shawnee Community College, I was able to open the business of my dreams and one year later, we are still going strong. Thanks again." Tonya Stoll - A Grand Affair by Memry Where you get the highest fashion at the lowest price.

12 Take Your Business to the Next Level... Contact us for all your business and training needs: Illinois 8364 Shawnee College Road Ullin, Illinois sbdc.shawneecc.edu Customized Training Earn CEU/CPDU Leadership/Management Training QuickBooks Training OSHA/Forklift Training Microsoft Office Training WorkKeys Assessment Certified Myers-Briggs Practitioner Authorized Certiport & Pearson Vue Testing Center 16 Seat Computer Workstation and Meeting Space Free Consulting Services Free Business Plan Development Free s Funded in part through a cooperative agreement with the U.S. Administration, the Illinois Department of Commerce and Economic Opportunity and Shawnee Community College. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Candy Eastwood at (618) Main Campus 8364 Shawnee College Road Ullin, IL Anna Extension Center Metropolis Extension Center Cairo Extension Center 1150 E. Vienna 5385 Industrial Park Road 1400 Commercial Anna, IL Metropolis, IL Cairo, IL Visit us at: or on Facebook at :