AMHERSTBURG POLICE SERVICE BUSINESS PLAN

Transcription

1 AMHERSTBURG POLICE SERVICE BUSINESS PLAN

2 TABLE OF CONTENTS Message from the Chair.1 Message from the Chief...2 Motto, Mission, Values...3 Organizational Chart.4 Core Functions 5 Police Facilities..10 Budget Report ( ) 12 Budget Forecast ( )...13 Crime Statistics ( )..14 Comparative Police Statistics...15 Business Plan Process 16 Business Plan Process Feedback..18 Business Plan Objectives ( ) 20

3 Amherstburg Police Services Board Message from the Chair I am pleased to submit on behalf of the Amherstburg Police Services Board, the members of the Amherstburg Police Service and the residents of our community the Amherstburg Police Service Business Plan for the years Our Business Plan is the result of an ongoing planning process in collaboration with the community of Amherstburg, to ensure we maintain an adequate and effective police service, as outlined in the Police Service Act. The Business Plan describes the priorities that will be our focus for the next three years. Every member of the Amherstburg Police Service and the Amherstburg Police Services Board must work together to achieve our objectives and ensure we meet the goals and needs of our community. On behalf of the Amherstburg Police Service Board, I would like to thank everyone who contributed to this procedure. Kirsten Kurzuk, Chair Amherstburg Police Service Board 1

4 Amherstburg Police Service Message from the Chief of Police It is my pleasure on behalf of the Amherstburg Police Services Board to present the Amherstburg Police Service Business Plan for the years 2008 to This business planning process began in September of 2007 and has been much like going on a journey with our final destination being the production and presentation of this document. The Town of Amherstburg is a very diverse community with unique issues and wonderful potential. We have a large territory to police, a rich cultural history to build on and citizens who support and work in partnership with the Police Service. Our members are proud to serve the residents of Amherstburg. Our Business Planning Process included the forming of a small business planning team, development and distribution of a Community Survey, focus meetings particularly with our senior citizens, in-house open dialogue meeting and a well advertised open forum meeting with the public. As part of the process we also reviewed our Mission, Vision and Values. As a result the Police Services Board has approved a new Motto, and revised Mission and Core Values statements. These are included in this report. I would like to highlight our motto People - Just Like You. This is a simple but important statement. It is our way of saying to our citizens that we are first and foremost just people like them, doing a job. Implicit in this statement is the understanding that it is people, willing to work together, that will allow us to accomplish our objectives. We are fortunate to enjoy a low crime rate in our community along with good clearance rates. This does not mean we can rest on our laurels nor do we intend to as outlined by the goals/objectives in this plan. Our overriding goal will always be to work in partnership with our community to ensure the safety of all. Thank you to all who participated in this process. Roger Hollingworth Chief of Police 2

5 AMHERSTBURG POLICE SERVICE OUR MOTTO PEOPLE - JUST LIKE YOU OUR MISSION TO BE A FIRST CLASS POLICE SERVICE, WORKING IN PARTNERSHIP WITH OUR DIVERSE COMMUNITY, FOR THE BENEFIT OF ALL OUR CORE VALUES WE WILL ACHIEVE OUR MISSION THROUGH DEDICATION TO THE FOLLOWING CORE VALUES: - INTEGRITY IN EVERYTHING WE DO - OPENNESS AND ACCOUNTABILITY - OUR STRENGTH IS OUR PEOPLE - RESPECT FOR ALL PERSONS - FAIR AND CONSISTENT LAW ENFORCEMENT - COMMITMENT TO HELPING VICTIMS OF CRIME - COMMITMENT TO CRIME PREVENTION INITIATIVES - COMMITMENT TO COMMUNITY PARTNERSHIPS - COMMITMENT TO CONTINUOUS EDUCATION/TRAINING 3

6 Amherstburg Police Service Organizational Chart (effective February 19, 2008) Police Services Board 5 Members Chief of Police Administrative Secretary Deputy Chief of Police Auxiliary Police 1 Sergeant 9 Constables Operations Staff Sergeant (Uniform Patrol) Operational Support Staff Sergeant Platoon #1 1 Sergeant 5 Constables Community Services 1 Constable School Crossing Guards 11 Civilians Platoon #2 1 Sergeant 4 Constables Criminal Investigation Branch 2 Constables Platoon #3 1 Sergeant 4 Constables Traffic Branch 2 Constables Platoon #4 1 Sergeant 4 Constables Property/CPIC/QA 1 Constable 1 Civilian Records/Court/FOI 1 Civilian 1 Special Constable Police Chaplain

7 Amherstburg Police Service Business Plan Core Functions Introduction The Town of Amherstburg is one of the oldest towns in the Province of Ontario. Amherstburg is situated at the southwest corner of southern Ontario with 17 kilometres of shoreline on Lake Erie and the Detroit River. Amherstburg has a long rich history dating from the 1700 s. The Town played a prominent role in the war of 1812, the rebellion of 1837 and was a landing place in the underground railway for African Americans in the 1800 s escaping slavery in the United States. A provincial statute was passed in 1817 which established a Police Force in the Towns of York, Sandwich and Amherstburg! The current Town of Amherstburg, comprised of approximately 189 square kilometres, came to be with the amalgamation of the former Townships of Anderdon and Malden and the original Town of Amherstburg in Amherstburg today boasts a population of almost 22,000 citizens. The amalgamated Municipal Police Service has 31 sworn members, 4 unsworn civilian members and an Auxiliary (Volunteer) Police unit of 10 members. The following is a break down of the various components of the service and the basic functions and responsibilities that each provide in ensuring the citizens of our community receive adequate and effective policing. Police Services Board The Amherstburg Police Services Board is formed under the authority of the Police Services Act of Ontario. The Board is comprised of five members, the Mayor, a member of council, a local citizen appointed by council and two provincially appointed members. A Chair and Co-Chair from within each year. The Board holds a regular public meeting on every third Tuesday of each month at the Amherstburg Police facilities. The Board is responsible for ensuring the provision of adequate and effective police services, establishing policies for the effective management of the police service, recruiting and appointing the Chief and Deputy Chief of Police, reviewing administration of the complaints system and other requirements as outlined in the Police Services Act. 5

8 Administration The administration of the Service is currently comprised of a Chief of Police, a Deputy Chief of Police, and two Staff Sergeants. The duties of the Chief of Police and the administration team is to administer the police service, overseeing its operation in accordance with the objectives, priorities and policies established by the Police Services Act. The Police Services Act requires the Service to police the municipality in a manner reflecting the needs of the community, ensure discipline is maintained, ensuring community-oriented policing is provided and to administer the public complaints system in accordance with the act. Numerous monthly and annual reports for the Board and the Province are produced to ensure the Service is being managed properly and as required by the Act. Uniform Patrol Uniform patrol is under the direction of the Operations Staff Sergeant and consists of 16 Constables and 4 Sergeants. These officers work a 12 hour shift system that provides 24 hour coverage 365 days a year. A minimum of 3 officers will be on duty at any given time. Their responsibility is to respond to calls for service, investigate motor vehicle collisions, preserve the peace, prevent crimes, provide assistance to citizens and victims of crime, apprehend criminals and other offenders, lay charges and participate in prosecutions, execute warrants, enforce by-laws and perform other lawful duties as assigned. Because our Service is not a very large organization, many of our Uniform Patrol members are highly trained generalists who have added responsibilities they are trained for. This includes, but is not limited to, fully trained Identification Officers, Scenes of Crime Investigators, Sexual Assault Investigators, Child Sex Investigators, Collision Analysts and Scene Investigators, Coach Officers, Domestic Violence Officers and a Coordinator, Drug Investigation Specialists, Fraud Officers, Major Case Management Specialists, Intoxilizer Operators, Marine Unit Officers, Motorcycle Unit Officers, Bicycle Riding Officers, Training Officers and more. As can be seen, the benefit of being a member of a smaller service is that our members receive more training and courses sooner in their career than most officers would receive on a larger service. Core Officer This position is held by 1 Senior Constable under the direction of the Operations Staff Sergeant, and whose salary is partially recovered from the Province. The major responsibilities of this officer is to patrol the downtown core, develop a rapport with the businesses, develop a rapport with the youth of our community and to patrol Navy Yard Park to try and ensure vandalism is held in check. The 6

9 officer is also used sometimes at night for surveillance and is also a back-up to the regular patrol officers. Auxiliary Police The Auxiliary unit consists of 9 Auxiliary Constables and 1 Auxiliary Sergeant. These members are community volunteers who undertake a fairly extensive training program and then volunteer many hours riding along with Uniform Patrol officers and providing much needed assistance at dozens of community events, parades and functions that the Town of Amherstburg plays host to. They are a valuable resource to the Service and our community. Records/Court/FOI There is 1 civilian staff member responsible for our occurrence records keeping, court preparation files, and is also our Freedom of Information specialist as well as other work as assigned. This person is also responsible for the Property/CPIC clerk s functions when that person is on vacation. A Special Constable is assigned to the Windsor Provincial Court. This person fulfills our share of the work load for court security and running the courts. Additionally, this person is responsible for transporting our court files between the courts and the Police Service. Community Service Officer The Community Service Officer is under the direction of the Operational Support Staff Sergeant. The Community Service Officer s major responsibilities include development, coordination and delivery of educational programming to students at our 8 elementary schools and 2 high schools including the VIP (Values Influences & Peers) Program provide to Grade 6 students. This position coordinates and delivers community presentations to various organizations and events all year throughout the community. The position administers crime prevention programs such as CPTED (Crime Prevention Through Environmental Design) where every home and business that is the victim of a break-in is offered an on-site inspection and evaluation. This officer also participates regularly in Citizenship Court, where new citizens are sworn in and are welcomed to our community. This position is responsible for administering the Town s school crossing guard program including hiring/firing, training and complaint investigations involving these 11 civilians. This officer sits on and participates in many committees in the Town and County. This position also has numerous other responsibilities such as preparing the Police Station for Open House and organizing our Annual Awards 7

10 night. On occasion this position will also back up the Uniform Patrol Officers or cover a shift when there is a shortage. Criminal Investigation Branch There are 2 Constables assigned to this branch as Criminal Investigators who report to the Operational Support Staff Sergeant. Their major responsibilities include investigating or overseeing the more serious criminal offences and cases where circumstances indicate a strong possibility of foul play. They are tasked with maintaining and developing informants, conducting witness and suspect interviews, crime scene investigation, collecting evidence, obtaining and executing search warrants, arresting suspects, preparing crown briefs, attending court and when required conducting surveillance. These members are trained to meet and exceed the standards required for investigators. They are required to spend many hours doing paper work. They are also tasked with maintaining intelligence files and are active in CISO (Criminal Intelligence Service of Ontario). They will also back up the Uniform Patrol Officers and on occasion cover a patrol shift when there is a shortage. Traffic Branch This branch consists of 2 Constables who report to the Operational Staff Sergeant and are tasked with investigating major Motor Vehicle Collisions, responding and conducting targeted traffic enforcement of problem areas and to generally make traffic enforcement their priority. They also back up the Uniform Patrol Officers on calls for service and on occasion will cover a patrol shift that is short staffed. They also act as a resource to the Town s Traffic Committee. Property/CPIC/QA There is one civilian staff member who is a CPIC specialist responsible for adding, removing and maintaining all our entries on the Canadian Police Information System. This person is also responsible for our purchasing/inventory controls and maintains our general property supply room. This person is also responsible for the Records/FOI clerk s functions when that person is on vacation. A Senior Constable is in charge of our Seized Property room and is responsible for maintaining all seized property and its disposal. This entails proper coding, filing and court retention of all evidence. This position is also responsible for all found property and the eventual disposal of same. This officer is also the Quality Assurance Officer for the Service and is responsible for ensuring all officers 8

11 complete their reports and for the coding of our occurrences. This also includes the proper coding for Statistics Canada of all reported offences and charges laid. Training The Police Service does not maintain a full time training branch, however 5 officers including a Staff Sergeant having training expertise in various aspects of policing and perform some training duties. We use a multi faceted approach to training i.e. some training is conducted in house, some training is done for us by Windsor Police Service, some training is done for us by the OPP, many members attend the Ontario Police College or Canadian Police College courses offered each year, and we take advantage of training offered by local Colleges/Universities as well numerous other training/seminar venues we come across. We are also members of the Ontario Police Video Training Cooperative which allows our members to avail themselves of up to date training videos. Conclusion The Amherstburg Police Service is a highly trained, professional organization that is well equipped and capable of meeting and providing adequate and effective police services to our community over the next 3 years. 9

12 Amherstburg Police Facilities The Amherstburg Police Service maintains one police facility located at: 532 Sandwich Street South Amherstburg, Ontario N9V 2Z3 This building has a front public entrance with security access controls, and is open to the public for personal service between the hours of 8:00 AM and 5:00 PM during regular business days. During the off hours there is a buzzer the public can ring and if a police member is in the building they will respond. If no one is in the building there is a red telephone on the wall of the outer lobby which has a direct connection to dispatch and directions for its use. This facility is a one level building consisting of 9519 square feet. It is a modern and effective building with adequate space for the 34 people working out of this site. The building is adequately heated and air conditioned in season. All requirements of the provincial building, fire, and health and safety codes are maintained. All requirements of the Police Services Act, such as lock up facilities, interviewing facilities, change rooms and lockers, washroom facilities, security system, secure property and records rooms, office space for employees, first aid equipment etc. has been met. In the past two years the following changes, renovations, or additions have been made to ensure these standards continue to be met: a) First Aid kits, body board, and dedicated health and safety information board has been added and regularly maintained. b) The kitchen facilities underwent a major renovation. c) Space within the Community Services room was divided and a secure inventory stores equipment room was created and the necessary inventory controls were put in place. d) Space within the Criminal Investigations room was divided and a second private and secure interviewing room was created. (The first is within the cell block lock up facilities) e) The old unused public lobby space was recently renovated and turned into office space. f) The video recording system for the building and interview rooms was completely updated in the past year to a digital system. Separate recording capabilities for both interview rooms were installed and enhanced interior and exterior surveillance capabilities implemented. g) The three prisoner cell doors were retrofitted with plexi glass panels to ensure that prisoners have no obvious means of tying a ligature to the cell doors. 10

13 On the police building property is a newer large garage type facility that houses the Police Service boat, motorcycle, and found property such as bicycles. This is a secure building with video surveillance on the doors. At times this building is used to house large seized articles such as vehicles until the identification unit can process same or until an outside police agency comes to retrieve the property. Once a year the Police Service holds an open house and invites the citizens of Amherstburg to visit our facilities and take part in tours and information exchanges about the services provided by the Amherstburg Police Service. The Amherstburg Police Services Board and the Town of Amherstburg have and continue to be committed to providing an adequate and accessible police facility that meets the needs of the Police Service and the citizens of Amherstburg. 11

14 PAST BUSINESS PLAN THREE YEAR BUDGET REPORT ( ) 2005 Budgeted 2005 Actual 2006 Budgeted 2006 Actual 2007 Budgeted 2007 Actual Salaries & Wages 2,429, ,586, ,658, ,800, ,828, Benefits 701, , , , , Staff Expenses 77, , , , , Office Expenses 91, , , , , Building Expenses 90, , , , , Professional Fees 286, , , , , Miscellaneous 12, , , , , Vehicle & Equipment 127, , , , , TOTAL OPERATING 3,818, ,760, ,126, ,046, ,354, ,318, Capital/Debt/Reserves 551, , , , , , Total Revenues (67,900.00) (118,488.65) (301,300.00) (249,861.91) TOTAL NET POLICE 4,369, ,322, ,319, ,147, ,343, ,345, Total Net Budget Percentage Difference Year over Year to 2006 = minus 1.14% (Capital Building Costs paid off) Total Net Budget Percentage Difference Year over Year 2006 to 2007 = plus 0.54% (Provincial Offence revenue applied to budget)

15 BUSINESS PLAN - THREE YEAR BUDGET FORECAST ( ) 2008 Proposed 2009 Projected 2010 Projected SALARIES & WAGES 2,890, BENEFITS 852, STAFF EXPENSES 77, OFFICE EXPENSES 81, BUILDING EXPENSES 117, PROFESSIONAL & CONSULTING FEES 305, MISCELLANEOUS 12, EQUIPMENT & VEHICLE EXPENSES 127, TOTAL OPERATING EXPENSES 4,463, % DEBT EXPENSES 89, CAPITAL EXPENSES 142, TRANSFER TO RESERVES 34, POLICE SERVICE REVENUES (265,800.00) TOTAL NET POLICE BUDGET 4,464, % 4,639, % 4,787, %

16 Crime Statistics Percent Percent Percent Reported Unfounded Cleared Cleared Reported Unfounded Cleared Cleared Reported Unfounded Cleared Cleared Murder Attempt Murder % Robbery % % % Break & Enter % % % Theft Over % % % Theft Under % % % Poss. Stolen Goods % % % Fraud % % % Mischief Over % % % Mischief Under % % % Assaults (All) % % % Drugs % % % Firearms % % % Arson % % % Impaired Driving % % % Federal Statutes % % % Other Criminal Code % % % % % %

17 COMPARATIVE POLICE STATISTICS MUNICIPAL POLICE SERVICES Population (15,000 to 49,999) Source Police Resources, Statistics Canada 2007 Population Persons/km 2 Police Officers Population Per Capita Per Officer Costs Amherstburg 21, Belleville 49, Brockville 22, Cobourg 19, Cornwall 46, Essex 20, Kawartha Lakes 18, LaSalle 31, Leamington 29, Midland 16, Nishnawbi-Aski 19, Orangeville 29, Owen Sound 22, St. Thomas 37, Stratford 31, Strathroy 21, Timmins 42, Ontario 2007 average per capita costs for policing $268 15

18 The Business Plan Development Process The Police Services Act and its regulations requires the Amherstburg Police Services Board to prepare, at least once every 3 years, a business plan that addresses its core business functions and addresses how it will provide effective police services to the community it serves. A steering committee made up of senior management and other interested members was formed in early September 2007 to develop and implement the business planning process. During this process the group held several planning/working meetings. A community survey was developed, an open meeting for all staff and the Police Service Board members was set up, and an open forum meeting for the public, council, businesses, school representatives etc. was organized. The committee was also tasked with reviewing our Mission, Vision, and Values statements to see if they meet our current expectations and were still valid or needed to be updated. As a result of this review the Police Services Board has approved a new Police Service Motto and approved revised Mission and Core Values statements which are included in this report. Community Survey In October 2007 our environmental scanning began with the release of our 5 page 21 question community survey that continued to be available until the end of January The purpose was to gather information from the public that addressed the core competences and other issues required in forming the business plan. The survey was widely advertized through stories published in the local media. The survey was made available in hard copy format at the Police Station and at the Town Hall. The survey was also made available in electronic format on the Town and Police websites for access by all stakeholders in the community. Many surveys were handed out personally and the Community Relations Officer distributed the surveys to various community groups at meetings, including seniors groups. Internal Input In January 2008 all members of the Amherstburg Police Service were invited to a meeting with senior management and the Amherstburg Police Services Board, to discuss and provide input into this Business Plan. This was an open forum meeting with good dialogue and input provided. 16

19 Public Forum In January 2008 the public was invited to an open forum information sharing meeting held at the Verdi Club in the Town of Amherstburg. Again the local press supported this endeavour with stories and announcements regarding the public meeting. Approximately 500 invitations were distributed to the public and various community partners such as the Chamber of Commerce, Community Service Clubs, Schools, Businesses and various other stakeholders. A personal written invitation to Town Council was provided to seek their participation in the public meeting. A presentation for this meeting was developed and presented to give the attendees a status update on the Police Service in such areas as budgets, crime statistics, comparative stats and our proposed Motto, Mission, and Values statements. This was followed by an open forum/discussion portion that had no time limit and allowed for anyone who wished to speak to have their say. The business planning process provided the Board and Police Service with the necessary information, feedback and direction to help us develop and prioritize our objectives and goals for this 3 year business plan cycle. 17

20 The Business Plan Process Feedback Community Survey The Community Survey was returned by 115 citizens. Of the respondents the majority were male (59.8%), the majority lived in Amherstburg for over 10 years (60.9%) and the age range with the most responses was years (41.5%). Summation of results from survey: - Most citizens feel our crime rate is low. Offences involving young offenders are felt to be the biggest problem. - The majority of incidents handled by Amherstburg Police are rated as having been handled adequately or well. - The majority of responses to the various contacts the citizens have with the police were rated as Very Satisfied to Somewhat Satisfied. - Most citizens in general are satisfied with the performance level of the police but improvement could be made in police visibility and foot patrols. - The vast majority of crime prevention strategies were rated as Somewhat to Very Important with the highest support going to car patrols, the RIDE program, and drug enforcement. - Over half of the respondents felt there is a need for increased car patrols and foot patrols. - The various functions performed by the Police such as public education, prevention, enforcement, response to crime etc. were all rated as Very Important. - The majority of respondents believe the crime rate in our community is stable and the majority believe the crime rate is lower than the Provincial average. Internal Input Feedback from our internal open meeting with the Board and Police Service members produced the following four issues which attendees felt needed to be addressed in this the Business Plan. They are as follows: Technology There was an identified need to continue budgeting for and acquiring a Computers in the Car system that would allow officers to conduct their own queries, do direct data entry and be silently dispatched to certain calls. This system would enhance officer efficiency and productivity, as well as reduce workload on the dispatchers. Working Partnerships There was a general belief that we could increase our capability and response to major crimes by further developing working partnerships with other area enforcement agencies including agencies such as Customs & Immigration. 18

21 Interaction with Youth There was general agreement that our Police Service needed to become more actively involved with the Youth of our community to increase our influence and improve relationships with same. Customer Service There was a strong belief that our Service could improve our customer satisfaction by doing a better job of proactively marketing ourselves, especially the many good activities we are involved in and our many successful investigations. Public Forum The input received from our internal scan was discussed at the public meeting with the majority of attendees supporting each one. There was a negative comment that if we had to market ourselves something was wrong. The vast majority of the meeting was spent hearing and addressing citizens concerns for various traffic enforcement issues throughout the community. Traffic related complaints are a continuing problem almost everywhere in the Province today and these complaints were not unexpected. They are however very real concerns for both the Citizens and the Police Service. As a result one of our major objectives for this three year business plan is increased traffic enforcement. 19

22 Business Plan Objectives for The following goals or objectives have been developed as a result of the cumulative analysis and input from all parts of the Business Planning Process. The Amherstburg Police Service has five major areas we are now committed to achieving, enhancing, or improving upon over the next three years. While all five are important, the issue of increased traffic enforcement was the most consistently raised issue and as a result is our first objective. 1) Increased Traffic Enforcement Objective: How: Increase all areas of traffic enforcement within the Town of Amherstburg By internal communications and performance reviews, increase all officers awareness and requirement to consistently enforce the traffic laws. Maintain our current Traffic Unit allowing us to continue to be responsive to specific problem areas as they relate to traffic complaints. Engage in proactive joint service initiatives with other local police services to increase public safety on the roads. Performance Indicators: Increase our traffic violation offences year over year throughout the three year business plan. For the year 2007 our number of traffic offences was Decrease complaints from our citizens, about driving offences, in the next Business Planning process. This will be mostly evident (if successful) at the open forum meeting. Traffic vehicle collisions within the Town of Amherstburg to held at 321 or less collisions throughout the business plan years. Accountability: Operations Staff Sergeant Operational Support Staff Sergeant Platoon Sergeants Patrol Officers Traffic Officers 20

23 2) Enhanced Community Involvement Objective: How: Increase the Amherstburg Police Service influence, relationships and involvement with the Youth of our community. Youth interaction and relationship building to be one of the focus responsibilities of our Core Officer position. Community Relations Officer to continue working towards implementation of a program for High School students that builds on the successful VIP (Values, Influences & Peers) Public School program. Encourage officers to become involved in current Youth programs and support their involvement in developing or participating in new Youth programs. (Model our officer s current participation with our intellectually disabled citizens but centred on the Youth of our community.) Performance Indicators: More of our staff actually involved in some way with youth in our community. Successfully implement High School program that is a follow-up to VIP. Reduce complaints of youth crime in the Town of Amherstburg. Accountability: Operations Staff Sergeant Core Officer Community Relations Officer All Amherstburg Police Officers 21

24 3) Enhanced Criminal Enforcement Objective: How: Develop enhanced working partnerships with other area enforcement agencies to increase our capability and response to major crimes including the threat from organized crime. Continue our participation in projects such as the Guns & Gangs initiative in Essex County. Continue to build on our participation in CISO (Criminal Intelligence Services of Ontario) initiatives and information sharing. Foster joint investigations and information sharing not only with other local police services but also with agencies such as Customs and Immigration. Performance Indicators: Maintain and reduce already low crime rate statistics and clearance rates within the Town of Amherstburg. Increase our customer satisfaction levels as it pertains to Criminal Enforcement and feeling of safety as reported in our next business plan survey. Annual CISO participation reports will reflect a high level of participation from the Amherstburg Police Service. Accountability: Operational Support Staff Sergeant Criminal Investigation Officers All Amherstburg Police Officers 22

25 4) Community Satisfaction Objective: How: Increase community satisfaction by proactively marketing our Police Service, emphasizing the many good initiatives we are involved in and the many successes we enjoy. Ensure our website is kept up to date and contains meaningful information. Continue the program of making follow-up calls after major incidents and continue providing target hardening evaluations. Implement a Police Service Motto and put it on our vehicles. Review and revise our Media Policy to promote consistency and guidelines for effective and timely media releases including revising our media release forms. Hold a media meeting with all local media to further develop relationships and obtain input from same. Performance Indicators: More widespread media coverage of Amherstburg Police Service community events, issues, successes, crimes etc. Reduce media complaints regarding the ability to obtain information in a timely manner. A more informed community acknowledged by word of mouth and by their response in our next business plan survey. Accountability: Chief of Police Deputy Chief of Police Media Officers All Amherstburg Police Officers 23

26 5) Information Technology Advancements Objective: How: Increase the Police Service capability, productivity and efficiency through technological advancement. Implement a mobile Computers in the Car system which will allow for immediate officer queries, direct data entry of minor calls for service, geographical locating of cruisers and allow for silent dispatching. Investigate the feasibility of having building schematics available on the in-car computers. Performance Indicators: Successful implementation of the Computers in the Car system. Decreased query workload on civilian dispatchers and officers spending more time on the road doing reports than under our current system. Accountability: Police Services Board Chief of Police Deputy Chief of Police 24

27 Amherstburg Police Service 532 Sandwich Street South Amherstburg, Ontario Canada N9V 2Z3 (519)