2013 CPD courses in key disciplines for

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1 2013 CPD courses in key disciplines for Veterinary Surgeons Veterinary Nurses All Practice Staff

2 course Calendar 2013 DATE COURSE ALSO Wednesday 6th March 2013 Wednesday 13th March 2013 Wednesday 13th March 2013 Wednesday 20th March 2013 Wednesday 20th March 2013 Wednesday 10th April 2013 Managing the Transition Cow IDEXX Laboratory Training Course E Marketing to Improve Practice Performance Getting the Best Out of Interherd Plus Orthofoam MMP Foam Wedge Course and SOP Plates Lameness and Foot Trimming Wednesday 24th April 2013 Business Management Academy, Module 1 Thursday 25th April 2013 Business Management Academy, Module 2 Wednesday 15th May 2013 Getting the Best Out of Interherd Plus * Tuesday 4th June (pm) and Wednesday 5th June 2013 Wednesday 12th June 2013 Tuesday 18th June and Wednesday 19th June 2013 Members Meeting Are You up For The Challenge? Reception Connection Practical Dental Radiography and Surgical Extractions Thursday 27th June 2013 Business Management Academy, Module 3 Tuesday 2nd July to Wednesday 3rd July 2013 Wednesday 10th July and Thursday 11th July 2013 C SQP Course and Qualification C SQP Course and Qualification (date available if the first course is filled) Thursday 5th September 2013 Business Management Academy, Module 4 Wednesday 12th September 2013 Reception Purrfection Thursday 31st October 2013 Business Management Academy, Module 5 Thursday 31st October to Friday 1st November 2013 An Introduction to Advanced Dentistry Techniques Providing an Alternative to Tooth Extraction Thursday 12th December 2013 Business Management Academy, Module 6 *Also Support Staff Further CPD events are advertised on the Vetswest website: FARM ANIMAL SMALL ANIMAL NURSES RECEPTION MANAGEMENT OTHER EVENTS

3 CONTENTS PAGE Venues where to go 1 IDEXX Laboratories, Grange House, Sandbeck Way, Wetherby, West Yorkshire LS22 7DN Tel: Harper Adams University, Newport, Shropshire TF10 8NB Tel: Eastcott Veterinary Hospital, Edison Park Clinic & Hospital, Hindle Way, Dorcan Way, Swindon SN3 3FR (use SN3 3RB for sat nav) Tel: Markethall Vets, Old Market Surgery, St Clears, Carmarthenshire SA33 4DY Tel: Aztec Hotel and Spa, Almondsbury, Bristol BS32 4TS Tel: Charter Veterinary Hospital, Charter Court, Roundswell Commercial Park, Barnstaple EX31 3FG Tel: Buckerell Lodge Hotel, Topsham Road, Exeter, Devon EX2 4SQ Tel: Bells Hotel, Lords Hill, Coleford, Gloucestershire GL16 8BE Tel:

4 Early bird booking discount Both Vetswest members and non-vetswest members can reduce the cost of any of the following courses if 3 are booked for the same named person before the end of Feb Both Vetswest members and non-vetswest members can reduce the cost of any of following courses if 5 are booked for the same practice before the end of Feb Discounts are available on the following courses (all prices are subject to VAT). Course Course cost for members 3 or more courses booked before 28/02/13 5 or more courses booked before 28/02/13 Course cost for non-members 3 courses booked before 28/02/13 5 or more courses booked before 28/02/13 (same named member) (same practice member) (same named non-member) (same practice non-member) Managing the Transition Cow Lameness and Foot Trimming Getting the Best Out of Interherd Plus Orthofoam MMP Foam Wedge Course with SOP Locking Plates Practical Dental Radiography and Surgical Extractions An Introduction to Advanced Dentistry Techniques Providing an Alternative to Tooth Extraction C SQP Course and Qualification Reception Connection Reception Purrfection E Marketing to Improve Practice Performance The early bird booking does not apply to the following courses (all prices are subject to VAT). Course Course cost for members Cost course for non-members Business Management Academy IDEXX Laboratory Training Course Free Free Members Meeting Are You up For The Challenge? Free Free 4 Tel:

5 VeTsTream extra benefits To all VeTswesT member PraCTiCes and Their staff there are many components to Vetstream s services and an outline of the offerings for Vetswest members is listed below. Canis, felis, equis and lapis Vetstream s online clinical content is the world s largest source of up to date clinical information on Dogs, cats, Horses and rabbits. all Vetswest members are offered a 30 day free trial to each of the services. in order to take advantage of this offer, please contact subscriptions@vetstream.com quoting Vetswest trial offer and this will be set up for you. at the end of the trial, the terms for ongoing access to the canis, felis, lapis or equis services can be discussed with emily at the Vetswest office. if we have sufficient interest then Vetswest will purchase a multi-user license, which will create savings for members. webpartner Vetswest members will benefit from 20% discount on the set up costs of a new website by using Webpartner. if you have an existing website provided by Webpartner, you can benefit from 20% discount on the set up of any add-on service. there is an increasing range of add-ons to keep your practice website performing optimally, including the go Mobile service, which provides a mobile optimised version of your practice website. See the Vetswest website for further details. Vetacademy We are also able to offer a 10% discount on an ongoing basis for the e-learning modules on Vetacademy and also on the Vetacademy video player. if you would like to view Vetacademy and find out more about this service and how it can be used for your individual cpd needs, Vetstream can offer Vetswest members a 30 day free trial to the portfolio of cpd below. assert yourself! (Video arts) equine anaesthesia and analgesia (improve international) critical care and analgesia of ferrets, rabbits and rodents (r(d)svs) How to Manage canine and feline Poisoning (elsevier Publishing) Why use Social Media (clickz academy) To take advantage of this programme free of charge for one month, please supply office@vetswest.co.uk with your address or see the Vetswest website for further details. 5

6 farm courses for veterinary surgeons DATE Wednesday 6th March 2013 Wednesday 20th March 2013 Wednesday 10th April 2013 Wednesday 15th May 2013 COURSE Managing the Transition Cow Getting the Best Out of Interherd Plus Lameness and Foot Trimming Getting the Best Out of Interherd Plus 6 Tel:

7 farm courses for veterinary surgeons managing the transition cow Description What the challenges of managing cattle through the dry period and into early lactation are, including: Hypocalcaemia Excessive fat mobilisation & subclinical ketosis Rumen dysfunction & SARA Micronutrient deficiency / suboptimal intake The impact of related metabolic disease on animal health, production and fertility. Practical strategies to addressing these challenges, based on current research. Appraisal of existing management systems, using animalbased assessments and veterinary diagnostics. Course speaker Richard Cooper BVSc DCHP MRCVS Venue and dates Charter Veterinary Hospital, Barnstaple Wednesday 6th March 2013 Course times 9.30am to 4.30pm Cost 230 plus VAT for members 250 plus VAT for non-members What you ll learn Improved confidence in assessing current transition cow management, and formulation of appropriate interventions for improved cattle health, welfare and productivity. An increased ability to be the cows advocate in discussions on transition cow management with farm clients and their nutritional advisors. Kindly sponsored by 7

8 farm courses for veterinary surgeons Course speaker Nick Bell MA VetMB PhD MRCVS NPTC L2/3 assessor in cattle foot trimming. Steve Bradbury Venue and dates Markethall Vets, Carmarthenshire Wednesday 10th April 2013 Course times 9.30am to 4.30pm Cost Lameness and Foot trimming Description A one day course which covers lameness and a practical focus on foot trimming. What you ll learn Practical hands-on foot trimming The Dutch 5 step foot trimming training Steve Bradbury is a local trainer in the Dutch Foot Trimming Method and will be attending the event to provide practical advice alongside Nick Bell. 230 plus VAT for members 250 plus VAT for non-members Kindly sponsored by 8 Tel:

9 farm courses for veterinary surgeons Using information to generate business in veterinary practice: An introduction to using InterHerd+ Course speaker James Hanks NMR Venue and dates Support staff can attend Description These workshops provide a solid grounding in the practical use of InterHerd+ by veterinary practices. The objective is to ensure your practice is capable of generating relevant reports and analyses that focus on the key areas of concern in individual herds. The content is targeted at both vets and the support staff responsible for generating and managing farm reporting. Areas covered will include: Benchmarking performance of individual client herds to identify their strengths and weaknesses. Monitoring fertility, somatic cell counts, milk yields and constituents, energy deficiency, heat detection, conception etc. Mastitis and lameness analysis: Generating user-friendly reports that characterise the problem and promote appropriate intervention. Document generation: Producing your own documents appropriate to the differing needs of your clients. Promoting discussion between farmer, veterinarian and other technical advisers. Buckerell Lodge Hotel Exeter Wednesday 20th March 2013 Markethall Vets, Carmarthan Wednesday 15th May 2013 Course times 9.30am to 4.30pm Cost 230 plus VAT for members 250 plus VAT for non-members Kindly sponsored by This workshop uses InterHerd+. Please note the difference between InterHerd and InterHerd+. InterHerd was the original program used by vets to analyse milk recording data. This is being replaced now by InterHerd+ which is a quantum leap in ease of use for vets. What you ll learn How to analyse farm performance data. How to create reports for management meeting presentation to farmers. Be able to stimulate discussion to improve farm performance and profitability. 9

10 small animal courses for veterinary surgeons DATE Wednesday 20th March 2013 Tuesday 18th June and Wednesday 19th June 2013 Thursday 31st October to Friday 1st November 2013 COURSE Orthofoam MMP Foam Wedge Course and SOP Plates Practical Dental Radiography and Surgical Extractions An Introduction to Advanced Dentistry Techniques Providing an Alternative to Tooth Extraction 10 Tel:

11 small animal courses for veterinary surgeons Orthofoam MMP foam wedge course and use of SOP plates Description This course is suitable for veterinary surgeons who are currently proficient with extra capsular or similar cruciate repairs. It is an introduction to the Orthofoam MMP system for canine cruciate repair covering the theory with an opportunity to be hands on with the instruments. The SOP locking plate system is a versatile angle stable plate that uses standard cortical screws. It can be contoured in any plane and is successfully used in many applications not limited to long bone, elbow and articlular fractures. You will have the opportunity to familiarise yourself with the dedicated instruments on plastic saw bones. Course speaker Simon Thompson BVet Med Cert SAS MRCVS Venue and dates Aztec West, Bristol Wednesday 20 March 2012 Course times 9.30am to 4.30pm Cost 230 plus VAT for members 250 plus VAT for non-members What you ll learn The technique to perform the MMP foam wedge for cruciate repair. The opportunity to familiarise yourself with the dedicated instruments on plastic saw bones. Kindly sponsored by 11

12 small animal courses for veterinary surgeons Course speaker Peter Southerden BVSc MBA DipEVDC MRCVS Venue and dates Eastcott Veterinary Hospital, Swindon Tuesday 18th June to Wednesday 19 June 2013 Course times 9.30am to 4.30pm Practical dental radiography and Surgical extractions Description A two day course which covers both theory, but mostly practical teaching. Based around dental radiography, surgical extraction techniques to cover the most difficult extractions in dogs. What you ll learn Confidence and ability to perform surgical extraction techniques in clinical cases, to include the most difficult extractions in dogs. Cost 400 plus VAT for Members 450 plus VAT for non members Kindly sponsored by 12 Tel:

13 small animal courses for veterinary surgeons An Introduction to advanced dentistry techniques providing an alternative to tooth extraction Course speakers Peter Southerden BVSc MBA DipEVDC MRCVs Description A two day course which covers more advanced dentistry techniques allowing tooth preservation rather than extraction. Delivered from Eastcott Veterinary Hospital that has a fully equipped wet lab and lecture room facilities. What you ll learn The restoration of simple, uncomplicated tooth fractures, caries and severe abnormal wear patterns including conventional fillings and simple crowns. The treatment of advanced periodontitis including sub-gingival currettage, open root debridement and basic periodontal surgery. The treatment of tooth avulsion and luxation. Venue and dates Eastcott Veterinary Hospital, Swindon Tuesday 31st October to Wednesday 1st November 2013 Course times 9.30am to 4.30pm Cost 400 plus VAT for members 450 plus VAT for non-members Kindly sponsored by 13

14 courses for the nursing team DATE Wednesday 13th March 2013 Tuesday 2nd July to Wednesday 3rd July 2013 Wednesday 10th July and Thursday 11th July 2013 COURSE IDEXX Laboratory Training Course C SQP Course and Qualification C SQP Course and Qualification (date available if the first course is filled) 14 Tel:

15 courses for the nursing team IDEXX Laboratory training course Practical Haematology and Microbiology Course speaker Laboratory and field technical support staff from IDEXX Description This 1 day course is held at the Idexx laboratory in Wetherby, with a maximum number of 8 delegates to ensure all attendees get the most benefit from the training. This is a very hands on course. Practical Haematology Understand how to collect and prepare blood specimens for haematology. The preparation and use of a microscope. Basic microscopy techniques including the identification of white cells, red cells and platelets, including individual white cell lines and mature and immature red cells, the preparation and staining of good quality blood smears for morphological examination. Generation of PCV results using microhaematocrit tubes. The preparation and examination of a reticulocyte count. Venue and dates Idexx Laboratory, Wetherby Wednesday 13th March 2013 Course times 9.00am to 5.00pm Cost Free of charge, but only 8 places Kindly sponsored by Practical Microbiology Understand how to collect and prepare urine, faeces and hair specimens for microbiology. Basic microbiology techniques including the examination of urine samples, the recognition of simple cultures, preparation and staining of slides for the identification of bacteria. The preparation and use of a microscope. The examination of hair and skin samples for parasites, bacteria and fungi. The examination of faeces for parasites. The Vetswest office can help with accommodation if required 15

16 courses for the nursing team Course speakers Harper Adams lecturers Venue and dates Harper Adams University, Shropshire Tuesday 2nd to Wednesday 3rd July 2013 C SQP Course and Qualification Description AMTRA and Harper Adams University College have developed a plan to allow qualified Veterinary Nurses to add on to their VN qualification and become an AMTRA SQP who can prescribe VPS medicines for companion animals-termed a C-SQP. Wednesday 10th to Thursday 11th July 2013 (date available if the first course is filled) Course times 9.30am to 4.00pm Cost 400 plus VAT for members 475 plus VAT for non-members The assessment will be in an exam format and will contain a case study with a description of a scenario. There will also be some short answer questions to cover knowledge of other areas of the medicines legislation relevant to SQPs. e.g. legal aspects of medicine storage. Veterinary Nurses will be required to bring their original VN certificate and a photocopy of it with them as proof of achievement in the areas for which they have already been given credit. Maximum of 15 candidates per date Registration with Amtra is required prior to the course at a further cost of 270 for RVNs only. This fee covers the cost of the examination. The fees cover the cost of the examination and accommodation on the University Campus. Kindly sponsored by 16 Tel:

17 reception courses DATE Wednesday 12th June 2013 Wednesday 12th September 2013 COURSE Reception Connection Reception Purrfection 17

18 reception courses Course speaker Bobbie Flight VN, ACIM Venue and dates Wednesday 12th June 2013 Buckerell Lodge, Exeter Course Times 9.30am to 4.30pm Cost 80 plus VAT for members 110 plus VAT for non-members Kindly sponsored by Reception Connection On the Phone Nurses can attend Description This course is suitable for all receptionists and nurses whose role regularly includes reception work. The course focuses on the importance of the practice telephone and its power as a tool, looking specifically at: How to make the telephone your biggest asset. The good and bad and how to put it right. It s not what you say, it s the way that you say it. Getting the right remote results. What you ll learn Encourage a greater understanding of the importance of the telephone. Develop remote communication skills. How to turn an enquiry into an appointment. Improve your telephone communication at reception. 18 Tel:

19 reception courses Reception Purrfection Nurses can attend Description This course focuses on all aspects of working in a veterinary reception and is suitable for all receptionists and nurses whose role regularly includes reception work. The course covers The receptionist s role The importance of the receptionist and how crucial they are to the success of the practice. How the role fits within the structure of the practice and how essential it is to get it right. The skill needed to do the job well, within such a diverse role. Dog disease and their prevention Basic immunology in the dog. Common disease of the dog found in the UK. Clinical signs of those diseases and the importance of prevention. The vaccines regularly used to prevent these often fatal diseases. Frequently asked questions regarding vaccination and how to answer them. What the practice offers as part of their vaccination package and how to build in value. Client communication Identifying client needs and how to meet those needs. Think as a client thinks, exploring their motivation, and matching practice products and services to their needs. Cat and rabbit diseases and their prevention Examine common diseases of cats and rabbits. Clinical signs and how to use vaccination to prevent them. Client communication and effective booster reminders. The gold standard of service, focusing on New clients Waiting room displays Admitting patients Discharging patients Booking appointments Presenting the bill Handling bereavement Vaccination regimes Worming regimes Course speaker Bobbie Flight VN, ACIM Venue and dates Wednesday 12th September 2013 Aztec West, Bristol Course times 9.30am to 4.30pm Cost 80 plus vat for members 110 plus vat for non-members Kindly sponsored by 19

20 management courses DATE Wednesday 13th March 2013 COURSE E Marketing to Improve Practice Performance Wednesday 24th April 2013 Business Management Academy, Module 1 Thursday 25th April 2013 Business Management Academy, Module 2 Thursday 27th June 2013 Business Management Academy, Module 3 Thursday 5th September 2013 Business Management Academy, Module 4 Thursday 31st October 2013 Business Management Academy, Module 5 Thursday 12th December 2013 Business Management Academy, Module 6 20 Tel:

21 management courses E Marketing to improve practice performance Course speaker Susie Samuels MA VetMB MRCVS Description Participants will leave fully equipped to establish the basics of their internet marketing and an online PR campaign for their practice. Venue and dates Aztec West Hotel, Bristol Wednesday 13th March 2013 What you ll learn Overview of internet use by pet owners, farmers and horse owners in Facebook basic techniques. Online reputation management. Search Engine Optimisation. How to build fans and followers. marketing and Text messaging services available through Vetswest. Course times 9.30am to 4.30pm Cost 150 plus vat for members 200 plus vat for non-members Kindly sponsored by Attendees will need to bring a wifi capable laptop or tablet. 21

22 management courses Course speaker Pfizer Business Consultants VetSupport+ Business Management Academy Venue and dates Thursday 25th April 2013 Friday 26th April 2013 Thursday 27th June 2013 Thursday 5th September 2013 Thursday 31st October 2013 Thursday 12th December 2013 To be confirmed, this is likely to be in the Taunton area to maximise ease of access for all attendees. Description This year we are introducing The Academy which is facilitated by the business consulting team from Pfizer VetSupport+. The aim is to develop the skills and knowledge of practice owners and those in practice management in the key areas of practice business strategy; finance and operations; staff management; client satisfaction; and marketing. The academy is designed to enable participants to take their learning and apply it to their own practice to achieve sustainable and lasting results. Key principles that facilitate applicable learning mean this is done within a supportive and like-minded group. First session two day CPD 25th / 26th April, location to be determined for convenience and accessibility of delegates. Costs See package provision and costs Course times 9.30am to 4.30pm Kindly sponsored by The academy will run for two years with one day workshops being held every two months. The workshops will follow a set curriculum for the first half of the year to allow individuals to establish a foundation in the core areas before taking a more learner-led approach where the academy will develop the needs of the group The underpinning objectives include: Provision of a structured business mentoring group over 24 months (1 day every 8 weeks with interim mentoring* as an option). Designed for practice owners / senior management. Hands on learning covering key business drivers. Modular approach with call to action. Opportunity to share experiences and key learnings with colleagues in the group. Development of what best practice looks like and how to apply. Package provision and cost 24 months membership 2900 Plus VAT per delegate. Vetswest members have a 25% disc. 240 plus VAT per module. 24 months membership 3850 plus VAT non-vetwest practice. Includes 11 sessions / 12 modules taking account of group needs and priorities. Maximum 10 places available. Includes content facilitation, delivery, support materials, refreshments, overnight accommodation for 2 day modules (excludes any other out of pocket expenses). 22 Tel: *Provision of mentoring charged separately

23 other events DATE Tuesday 4th June (pm) and Wednesday 5th June 2013 COURSE Members Meeting Are You up For The Challenge? 23

24 other events Course speaker Susie Samuels Ma VetMB MrcVS VeTswesT annual members meeting are you up for a Challenge? Venue, DaTes and Times tuesday 4th June 1pm to Wednesday 5th June 4.30pm 2013 CosT free Description our annual Members meeting this year will be an activity as well as a cpd event. tuition has been arranged in various outdoor sports including canoeing, abseiling and archery on the banks of the river Wye at Symonds yat. after spending a great day outdoors we will return to the Bells Hotel, near coleford which is a couple of miles down the road. kindly sponsored by a dinner is planned for the evening, followed by a mixture of cpd sessions the following day provided by Vetoquinol and the Vetswest team. Vetswest will specifically look at how to improve the way we work together. the event is supported by Vetoquinol who have kindly sponsored the clay Shooting events during 2012 and a more detailed agenda will be available shortly. so save The DaTes 24 Tel:

25 Thank you Vetswest would like to thank Pfizer and Vet Consultancy for their support with the Business Management Academy which will equip practice owners/managers with the tools to deal with the market challenges of today. This is a major piece of personal management development and members can enjoy a 25% saving on the standard cost. 25

26 Terms and conditions Our aim is to make CPD for members of your staff as local and cost effective as possible. To this end our terms and conditions are as brief as possible. If you reserve a CPD place you have the right to withdraw your reservation without charge, at any time within seven days of registration, unless the date of the course is within 1 month of the date of reservation. It is our aim to provide the day s course in accordance with any dates agreed with you, but in certain circumstances outside our control it may not be possible to run the course, in which case you will be offered a revised date or a full refund. Payment Payment for all courses is now due with your reservation and will be added to the practice drug bill at the end of the month when you make your reservation. Communication by mail policy We routinely communicate via unless we have been specifically requested not to do so or it is clearly inappropriate. Please ensure that you regularly examine your system to ensure you are aware of any recent notifications which you have been sent. Registering for a course When you register for a course, the practice must have agreed to pay for the course in full, as described on the registration form. If for any reason (such as inadequate numbers of registrants) a course is not run, then any registration fee will be refunded in full, however other expenses incurred by delegates such as any pre-booked travel expenses are excluded. All cancellations by delegates must be made in writing. A cancellation more than 28 days prior to the date of the course will receive a full refund. Refunds will not normally be made for cancellations within 28 days of the course. However delegates may substitute another person in place of themselves for a course or module, but need to notify the Vetswest office in advance of the name of the person attending. Fax Back Please book early and take advantage of these offers, by tearing this form out of the brochure and forwarding to the Vetswest office. Name: I would like to register for the following courses: Telephone: Any dietary requirements: Practice details: Member / non-member of Vetswest (delete as applicable) Fax to: or mail to Vetswest Ltd., Unit 15 Habat Enterprise Park, Clovelly Road Industrial Estate, Bideford, Devon EX39 3HN You can also download a form from the website on the non-member s page at forms to office@vetswest.co.uk 26 Tel:

27 Thank you Vetswest would like to thank the following organisations for their support. the sponsors allow Vetswest to bring a high quality of broad spectrum courses to the members and other veterinary surgeons and their staff. 27

28 Vetswest Ltd., Unit 15 Habat Enterprise Park, Clovelly Road Industrial Estate, Bideford, Devon EX39 3HN Tel: Fax: Web: Company Registration Number: Registered office: Perrin & Co., Custom House, The Strand, Barnstaple, Devon EX31 1EU

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