Welcome to the Regional Training & Education Prospectus for the Dublin North East area for 2014.

Transcription

1 Introduction INTRODUCTION Welcome to the Regional Training & Education Prospectus for the Dublin North East area for The HSE is currently undergoing major changes in it s organizational structures and as an organization it is being asked to do things differently. Staff & Managers are being asked to do more with less, maintain services while staff numbers and budgets are being reduced. Managers are under a lot of pressure to manage that change and to work with their staff in managing the various changes in their services. In this difficult time the organization is trying to maintain services and trying to ensure the commitment of the staff & managers. In order for this to happen the organization has to support the development of the competencies of its staff & managers. It is vital that they are supported in their development in order that they can make these changes and eventually improve on the services delivered to our customers/clients. One major area of change that the HSE is currently implementing are the National Standards for safer Better Healthcare. Training will be crucial in supporting the implementation and the long term sustainability of the standards and the Quality assessment tool that has been developed along with it. The Training & Education prospectus has training solutions which will support the Standards & their implementation going forward. Areas such Health & Safety training, Induction training, some of the nurse training programmes, customer care etc. There are areas of training that will have to be developed and customized to support teams and sections during the implementation of the standards. Following the recent agreement for the Public Sector, the Haddington road agreement, managers & staff will be looking for supports with the changes that have come with this agreement. Some of the changes that have been introduced with this agreement include staff working extra hours, individual performance management, trying to manage with less etc. There are development supports within the Prospectus which will help managers & staff with the introduction of these changes. Within the HSE there are a number of disciplines who have to conform to the requirements of their particular professional bodies and have to conform to legislative requirements with regard to their own continuous professional development. This is a challenge to maintain professional standards but there are programmes within the prospectus which do focus on some of those professional development requirements. Many of these training functions have elements of their training portfolio advertised within the Training & Education Prospectus. This training Prospectus contains a number of high quality training programmes which will help to support staff & managers with regard to their development needs. These include General Development programmes, Nurse education courses, Health & Safety courses, courses supporting Health Promotion, IT programmes etc. There is also information on Library Information courses and SAP finance training as well. There is also information in each section about training that can be delivered on introduction 1

2 request, tailored to suit the needs of the section and may be delivered locally. The majority of the training & education advertised in the Prospectus is developed and delivered using the HSE s own professional internal resources. This could entail classroom training, on-site training for services or accessing training on HSELand. Managers & staff can contact the various training functions to discuss & develop training interventions for their section or unit at any time. We hope that the Training & Education Prospectus not only supports individual development needs or your team s development needs but also gives everyone in HSE Dublin North East a picture of the development supports that are available and also the potential to develop other training solutions when required. A lot of the training can be customized to deliver readymade solutions to your development requirements. KEVIN JAMES Training & Development Officer 2 introduction

3 introduction 3

4 Contents Education Centres 8 Library Information Courses 10 Performance & Development Programme 13 Services provided by Performance & Development 14 Courses Attendance Management 15 Clerical Admin Development Programme 16 Connect Coaching Programme 17 Creating A Positive Working Environment 18 Cultural Awareness & Working with Difference Workshop 19 Cultural Diversity Workshop 20 Customer Care Skills 21 Effective Meetings 22 Effective People Management (The Legal Framework) 23 Effective Time Management 24 Final Journeys: Developing Awareness in End of Life Care and Communication Skills in End of Life Care 25 First Time Manager Development Programme 27 Induction 29 Introduction to Cultural Awareness and the Delivery of Healthcare 30 Lean Thinking or Continuous Improvement 31 Mentoring Programme 32 Middle Managers Development Programme 33 Pre-Retirement Planning 35 Presentation Skills 36 Professional Supervision 37 Team Building/Development/Effective Team Working-Belbin Team Roles 39 Team Building with Myers Briggs Personality Type Indicators (MBTI) 40 What Matters To Me 41 Regional Centre for Nursing & Midwifery Education Courses 43 Introduction 44 Mission Statement 45 Accessing Programmes Hour Breastfeeding Education Course 47 Anaphylaxis in Primary Care 49 Basic Life Support (BLS) (A) (Healthcare Providers) 50 Basic Life Support (BLS) (B) (Heartsaver Adult AED) 52 Bone Health Promotion and Osteoporosis Prevention 54 Caring For A Child With A Life Limiting Condition 56 Diabetes in Pregnancy - National Diabetes Mellitus Prgramme for Midwives 58 4 Contents

5 Regional Centre for Nursing & Midwifery Education Courses - continued Foot Screening and Education of the Patient with Diabetes 60 Eating Disorders Workshop 62 Fetac Level 5 Health Service Skills Award 63 Final Journeys One: Developing Awareness in End of Life Care and Communication Skills in End of Life Care 64 Gender and Health Workshop 66 Infection Control Update in Community Settings 67 Introduction to Cognitive Behaviour Therapy (CBT) 68 Legal Aspects of Documentation and Record Keeping in Nursing & Midwifery Practice 69 Listening and Responding Skills for Health Professionals 70 Management of Diabetes in a hospital setting 71 Management of Perinatal Depression 72 Medication Safety 73 National Asthma Programme 74 National Dementia Programme 75 Nursing Assessment & Management of Venous Leg Ulcers 77 Pain Management - Adults 78 Palliative Care Update - Caring for People with Advanced Disease 80 Pallative Education for all Health Care Assistants 81 Policy Procedure Protocol & Guideline Training 82 Promoting Urinary Continence 83 Recognising and Responding to Elder Abuse 84 Safe and Effective Management of Skill Mix 85 School Immunisation Programme 86 Syringe Driver Workshop 88 The Impact of Families on Parental Mental Illness 89 Understanding and Responding to Challenging Behaviour 90 Urinary Catheterisation 91 Venepuncture Programme/Cannulation Programme 93 Venepuncture Programme 95 What Matters To Me 97 Women s Health Workshop 98 Health Promotion and Improvement Courses 100 Health Promotion and Improvement Courses: Introduction Page 101 Applied Suicide Intervention Skill Training (ASIST) 102 Best Practice In Woman and Child Protection In The Context Of Domestic Violence 104 Best Practice In working with Woman experiencing Domestic Violence and Mental Health Difficulties 105 Bone Health Promotion and Osteoporosis Prevention 106 Contents 5

6 Health Promotion and Improvement Courses - continued Brief Interventions for Smoking Cessation 108 Child Safety Awareness Programme (Csap) 109 Community Addiction Studies Course (CASCc) 110 Concepts and Principles in Health Promotion 111 Cultural Awareness Training 112 Developing Facilitation Skills 113 Engage - National Mens Health Training 114 Gender and Health Workshop 115 Golden Years Train the Trainers 116 Healthy First Steps - Good Nutrition from Pre-Pregnancy Through to Infancy 117 Introduction to Cognitive Behaviour Therapy (CBT) 118 Introduction to Healthy Eating 119 Introduction to Stages of Change and Motivational Interviewing 120 Jest for the Health of it - using humour to promote health 122 Listening and Responding Skills for Health Professionals 123 Management of Perinatal Depression 124 Nutrition for 0-2 Years 125 Nutrition for 2-5 Years 126 Nutrition for Pre-School Children 127 Nutrition for People with Type 2 Diabetes 128 Nutrition Training for Staff Working with Young People 129 Nutrition Training for Older People 130 Oral Health Promotion within the Health Services 131 Oral Health Promotion for Staff Working with Young Adults 132 Oral Health - Shared Learning Programme 133 Oral Health Training for Staff in the Disability Services for Adults 134 Practical Skills update of Breastfeeding Management 135 SafeTALK (Suicide Alertness Training) 136 Screening and Brief Interventions for Problem Alcohol Use 138 Sexual Health and Young People - Training the Trainers 140 Tackling Youth Smoking 141 Women s Health Workshop 142 X-PERT - A Structured Education Programme for Adults with Type 2 Diabetes Contents

7 Health & Safety Training Courses 146 Introduction 147 Risk Assessment Technique Training 148 Refresher Risk Assessment Workshop 149 Chemical Safety Awareness Training (Cleaning Agents) 150 Chemical Risk Assessment Technique Training 151 Biological Agents Risk Assessment Technique Training 152 DSE Workstation Assessors 153 Safety Representative Training 154 Manual Handling Operative Training (Non People Loads) 155 Manual & People Handling Operative Training Animate (Moving & Handling of Patients/Clients) 156 Health & Safety Management Training Programme 158 Management of Clinical Risk Waste Training 159 Health & Safety Induction Programme 160 Developing A Safety Statement 161 Training in the Prevention, Recognition and Management of Aggression and Violence 162 Specialist Training Programmes 163 Information Technology Courses 164 Introduction 165 Absolute Beginner Computer Foundation Course 166 Lotus Notes - Beginner Course 167 MS Excel XP Introduction 168 MS Excel Intermediate 170 MS Outlook Express 171 MS Word XP Introduction 172 MS Word XP Intermediate 173 MS Powerpoint XP Introduction 174 Time Managers Workplace - SAP HR SAP Financials Training Programme 176 SAP Financial Training Programme 177 Application Process 178 Application Form 179 Contents 7

8 EDUCATION CENTRES REGIONAL EDUCATION CENTRE The Regional Education Centre is located on the grounds of St Brigid s Complex,Ardee, Co. Louth and is serviced by both the M1 and the N2. The centre provides a geographically accessible high quality venue for education/training and meetings. The centre was first established in April At the centre we like to think that we are the first choice for quality training facilities and meetings for staff and managers in the HSE Dublin North East Area. The Training Centre is available to all staff who require a regional venue subject to availability. There are both evening and weekend availability by arrangement. The Regional Education Centre is designed not only for training & educational events it also offers Conferencing facilities and an inspiring tranquil venue for meetings, seminars presentations & launches. Facilities include Conference facility with a capacity for up to 60 people 2 high specification training rooms A well proportioned IT Training Room with good natural daylight fitted with 9 work stations & linked to the HSE network and internet. Full access to wheelchair users Contemporary catering facilities Ample onsite parking AVX Induction Loop Systems to assist hearing aide users Tele conferencing facilities Audio Visual & Training Equipment Overhead Multimedia Projectors Screens & whiteboards Flip charts Ceiling mounted multi-media projectors and amplification systems PHOENIX HALL TRAINING CENTRE The Training Centre, Phoenix Hall is located in the tranquil setting of St. Mary s Hospital in the Phoenix Park. The centre is designed exclusively to offer the very latest in conferencing and educational facilities. Rooms are bright, airy and equipped to the highest standard, all the necessary elements required for a successful training/meeting session provided in one superior location. The Training Centre is an inspiring venue for meetings, training courses, seminars, presentations and launches. Regardless of how big or small your event the centre can provide the perfect solution to your training or meeting requirements. All events booked in to the Training Centre, Phoenix Hall will benefit from the overall warmth and hospitality of 8 Education centre

9 staff who work in the centre ensuring that managers & staff alike are cosseted from the pressures of work. Facilities include 2 high specification training rooms Executive boardroom facility Catering facility offering buffet style service Full access to wheelchair users Ample onsite parking Trained and professional staff available to liaise with event organisers and trainees to ensure the smooth operating of all events Weekend availability by arrangement Audio Visual & Training Equipment Overhead Multimedia Projectors Screens & whiteboards Flip charts Ceiling mounted multi-media projectors and amplification systems education centre 9

10 Library Information Courses 10 library information courses

11 HSE north east regional library & information service The HSE Regional Library & Information Service is available to all HSE North East employees. The HSE Library website provides an extensive range of electronic resources and can be accessed via the Internet. To access the resources, you will need an Athens login. To register for your Athens login, follow these steps Go to Click Set up My Athens Account Follow the instructions and enter your details (please note: you will need your HSE employee number and an address to complete registration) Your Athens login will be sent to your address (please keep a record of this). Training We provide individual and departmental training sessions in information retrieval. We can design and deliver a training programme to meet your information needs. Examples of previous courses include: Finding Information for Developing Policies, Protocols & Guidelines Get More from Google: Search Techniques, Tips & Tricks! Make the Most of Google & Find the Evidence Finding Your Way around e-journals Seven Steps to a Successful Search If you wish to avail of this service, please contact the Regional Library, Our Lady of Lourdes Hospital. library.olol@hse.ie Tel: Find your nearest HSE library To find your nearest HSE library, click the Our Libraries tab at Northeast/ Here you will find contact details and opening hours for all the libraries. Ask a Librarian/Clinical Queries If you need our assistance to locate any kind of health information (e.g. journal articles, guidelines, reports etc), click the Ask a Librarian (soon to be renamed Clinical Queries) tab at Using this form, you can submit an information query to a HSE librarian. HSE Library staff are expertly trained in locating quality health information. We can carry out an information search for you or recommend the quickest route for you to find the information yourself. elearning Staff who wish to access the elearning modules on HSELanD.ie may do so in their local HSE library. Library staff will advise with regard to getting a username and password for this site. HSELanD contains online learning programmes, resources, assessment & planning tools, to support you in your current job role and with your personal and professional development library information courses 11

12 EVIDENCE BASED INFORMATION RETRIEVAL COURSES Aim To make staff familiar with effective use of the Internet and /or Library Information website and database resources with emphasis on their value in improving staff Information retrieval skills particularly in their own area of expertise. Content We provide individual and departmental training sessions in information retrieval. We can design and deliver a training programme to meet your information needs. Examples of previous courses include: Finding Information for Developing Policies, Protocols & Guidelines Get More from Google: Search Techniques, Tips & Tricks! Make the Most of Google & Find the Evidence Finding Your Way around e-journals Seven Steps to a Successful Search For Whom All HSE/Northeast staff who need to utilise evidence based information in their professional role and also any staff member contemplating attending a continuing education course. Method Demonstration, practical sessions. Documentation will be provided for all participants. Tutor Jean Harrison, Regional Librarian. No. Of Places Maximum 9 participants in REC, Ardee or individuals in Our Lady of Lourdes Hospital, Drogheda. Date Duration Venue Closing Date As required Half or full day for groups or hourly for individuals. Regional Education Centre, Ardee / Our Lady of Lourdes Hospital Library. Contact the Library Service Library.olol@hse.ie 12 library information courses

13 Performance and Development Programme performance and development programme 13

14 SERVICES PROVIDED BY PERFORMANCE AND DEVELOPMENT If you need Development Support in any of the following areas you can contact Performance and Development Delivering a presentation Developing a team Facilitating a group/team Initiating an action learning group Analysing your teams training needs Arranging a training/education/conference venue Implementing Performance Management Systems Training Organising your local induction Preparing your personal development plan or continuous professional development One to one coaching Training on use of Training & Events - SAPHR PERFORMANCE & DEVELOPMENT WILL BE HAPPY TO ASSIST YOU IN ANY OF THESE AREAS. JUST CONTACT US AT / / or Log onto and go to Dublin North East Section. 14 performance and development programme

15 ATTENDANCE MANAGEMENT Aim & Objectives To promote awareness of the policy and procedure for managing attendance. To promote a culture of regular attendance in a positive working environment. Content At the end of this session you will be able: To communicate the attendance policy to employees To demonstrate your understanding of the role of the Manager in managing attendance To understand the role of the Occupational Health Department To promote active attendance policies and procedures To hold Return to Work Discussions and Attendance Review Meetings To recognise and manage non compliance of the managing attendance policy Targeted Groups All staff who have direct management responsibility Co-ordinators Veronica Hanlon, Training Specialist, St. Brigid s Complex, Ardee Nuala Flynn, Training Specialist, St. Mary s Phoenix Hall, Dublin How to Apply Send Application Form at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth. betty.carolan@hse.ie Ph: For Further Information on this programme please contact programme co-ordinators. performance and development programme 15

16 CLERICAL ADMIN DEVELOPMENT PROGRAMME Aim & Objectives This Programme aims to develop and enhance essential administration skills required to deliver a customer focused health service. Content At the end of this programme participants will have a knowledge and appreciation of: Teamworking Communications Customer Care Time Management ICT Systems Effective Meetings Targeted Groups All clerical administration staff Co-ordinators Irene Harris, Nuala Flynn, Veronica Hanlon, Thelma Pentony. Training Specialists, Performance & Development Unit, HSE Dublin North East How to Apply Send Application Form at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth betty.carolan@hse.ie Ph: Date Duration Venue Time Closing Date 12/13 2 days Regional Education 9.30a.m.-5.00p.m. 14 Feb Mar Centre, Ardee 15/16 Oct 2 days Phoenix Hall, St. Mary s Hospital, Phoenix Park, Dublin 9.30a.m.-5.00p.m. 17 Sept 16 performance and development programme

17 Connect Coaching Programme Dublin North East The Coaching Programme is geared to developing the personal and professional capacity of managers and staff to work differently e.g. flexibility/ agreeing rosters, to develop skill mix, to work on reducing absenteeism, to implement change across services. Some key reasons to request Coaching include taking forward service improvements or development initiatives, developing new work practices, roles and responsibilities as a result of organisational change, managers newly appointed to their role or seeking to develop skills as part of personal/professional development. Some examples of Coaching include: to enhance analytical skills to deal with and make decisions and have better working relationship with managers. to develop career direction including a plan for the future to develop a clearer sense of the role of unit manager, to build good staff relations in the team. to have clarity on how the team fits and contributes to the leadership challenge of change, modernisation and service improvement. to build up confidence, self-awareness decision making, problem solving and selfbelief to improve capacity in the department, flexibility and staff relations. implementing change through the Haddington Road Agreement. Coaching sessions are confidential and are on a 1:1 basis For information or to find a coach go to the website: For support and information contact Eilish Mc Keown, Connect Programme Lead, HSE DNE. eilish.mckeown@hse.ie Mobile (087) The Coaching Programme is funded by the Co Operation and Working Together (CAWT) Programme supported by the HSE DNE Human Resource Department. performance and development programme 17

18 Creating a Positive Working Environment Aim and Objectives To raise awareness of the importance of providing and outlining best practice in creating a positive, motivating working environment across our service areas. It includes guidance to managers on minimizing the potential for conflicts in the workplace and on managing conflicts if they should arise, with an emphasis on early intervention. Content/Outline of Programme (1/2 Day) Key elements of a Positive Workplace: Dealing with Conflict Constructively - Problem Solving Identifying conflict management styles and choices of response available. Recognizing potential points of conflict escalation and options for handling the conflict. Importance of prevention and early intervention and the use of informal processes. Dealing informally with Performance and Grievance issues. Supports available: Mediation/Coaching/Mentoring Targeted Groups All staff who have supervisory or management responsibility For further Information on this programme please contact: Joan Smith, Workplace Mediator, Human Resource Department , joan.smith@hse.ie Or Eilish McKeown, Change Manager, Human Resource Department eilish.mckeown@hse.ie 18 performance & development Programme

19 CULTURAL AWARENESS & WORKING WITH DIFFERENCE WORKSHOP Aim & Objectives To raise awareness of cultural diversity & equality legislation Look at issues affecting the Traveller community Look at barriers which contribute to the poor health status of the Traveller Community Develop skills allowing more effective Communication Allow participants develop awareness of their own culture Examine influences that culture has on behaviour. Content Working together, the participants and thetraveller Community Educators will: Examine what culture means and look at the difference between culture and settled culture Examine discrimination and how it impacts on the daily lives of Travellers Look at the current barriers to accessing Travellers health care. Identify ways to make the health services more accessible to Travellers Targeted Groups Staff who have a responsibility or are involved in the care of people accessing HSE Dublin North East Area services and or staff responsible for developing, measuring and managing the implementation of a person centered service. Co-ordinators Phil Costigan, Community Health Workers from Meath & Louth Traveller Primary Health Care Projects How to Apply Fully completed Application Form (see page 163 at back of prospectus) must be forwarded to: Eileen Gilsensan, Meath Primary Health Care Project for Traveller s, No.2 Cannon Row, Navan, Co. Meath. Telephone performance & development Programme 19

20 CULTURAL DIVERSITY WORKSHOP Aim & Objectives To provide and create awareness on diversity. Content To provide participants with information on diversity, prejudice, discrimination, equality legislation and current statistics on Traveller Health Examine power within relationships in Irish Society Create awareness of Traveller culture and day to day life as a Traveller in Ireland. Targeted Groups All staff involved in development of services including management, middle management and front line staff. This workshop can also be delivered as part of a training programme to groups of students requiring information on diversity, equality legislation and Traveller culture. It can be tailored to meet curriculum needs. Co-ordinators County Meath and County Louth Primary Health Care for Travellers Project Teams. How to Apply Contact Eileen Gilsenan, Co-ordinator Traveller Health Services County Meath Tel: / eileen.gilsenan@hse.ie or Richard Phelan, Social Inclusion Manager Cavan/Monaghan Tel: (Geraldine Duignan) richard.phelan@hse.ie 20 performance & development Programme

21 CUSTOMER CARE SKILLS Aim & Objectives To improve service delivery to all customers and clients of the HSE Dublin North East. Content Communications and interpersonal skills Identifying our customers Recognising the needs and expectations of our customers and clients Identifying the barriers to customer care. Targeted Groups All frontline staff who deal with customers and clients. Co-ordinator Nuala Flynn, Training Specialist, Performance & Development Unit, HSE Dublin North East. How to Apply Send Application Form (see page 163 at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth Ph: Date Duration Venue Time Closing Date 26 Feb 1 Day Phoenix Hall, St. Mary\s Hospital, Phoenix Park, Dublin 9.30a.m.-4.30p.m. 05 Feb performance & development Programme 21

22 EFFECTIVE MEETINGS Aim & Objectives To provide participants with the necessary skills to manage meetings effectively. Content Evaluate current meetings Identify different roles involved in meetings Plan a meeting Agenda Setting Adhere to effective meeting etiquette Deal with difficult participants Record the minutes of a meeting Targeted Groups All staff who are involved in managing or attending meetings. Co-ordinators Veronica Hanlon, Irene Harris, Nuala Flynn, Thelma Pentony, Training Specialists, HSE Dublin North East How to Apply Send Application Form (see page 163 at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth betty.carolan@hse.ie Ph: For further information on this programme please contact Veronica Hanlon (Training Specialist) performance & development Programme

23 EFFECTIVE PEOPLE MANAGEMENT, THE LEGAL FRAMEWORK Aim & Objectives Give a brief overview of the legal framework governing employer/employee relations Illustrate how the various employment statutes impact on the people management role of the Line Manager Demonstrate how the effective use of HR policies not only serves to comply with the legislative requirements but are also central to the motivation and commitment of staff to the organisation and high quality performance Content Employee Performance Managing Employee Grievances Managing Attendance Equal Opportunities Dignity at work Trust in Care The management of Fixed-Term Employees Targeted Groups All staff with direct people management responsibilities including union officials Co-ordinators Veronica Hanlon, Nuala Flynn, Performance & Development Unit, HSE, Dublin North East, Training Specialists How to Apply Send Application Form at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth betty.carolan@hse.ie Ph: Date Duration Venue Time Closing Date 21/22 2 Day Regional Education 9.30a.m.-4.30p.m. 10 Jan Jan Centre, Ardee 17/18 Sept 22/23 Oct 2 Day Phoenix Hall, St. Mary\s Hospital, Phoenix Park, Dublin 2 Day Regional Education Centre, Ardee 9.30a.m.-4.30p.m. 9.30a.m.-5.00p.m. 20 Aug 24 Sept performance & development Programme 23

24 EFFECTIVE TIME MANAGEMENT Aim & Objectives To provide staff with the skills to manage their work more effectively. Content What is time? How do we use our time? Pitfalls and remedies Prioritization Dealing with time wasters and time stealers Planning and goal setting Actions for the future Personal effectiveness, productivity and stress Targeted Groups For all staff Co-ordinator Veronica Hanlon. HSE, Dublin North East Training Specialist. How to Apply Send Application Form at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth Ph: For further information on this programme please contact Veronica Hanlon (Training Specialist) performance & development Programme

25 Final Journeys Developing Awareness in End of Life Care And Communication Skills in End of Life Care Final Journeys is a two part programme to enhance the quality of the interactions between end of life patients, their families and hospital staff. They can be delivered together as a one-day event or separately, depending on levels of priority and demand. This course has Category 1 approval by An Bord Altranais and Cnaimhseachais na heireann 7 CEU s and is also approved by the IASW (3 CPD points). Aim & Objectives Following completion of this programme, it is anticipated that participants will have achieved the following learning outcomes: Identify ways to improve end-of-life care in various work areas Apply the principles of a hospice approach Understand about ongoing care after death Enhance the ability to provide support to families Identify ways to improve communication in end-of-life care with patients Appreciate the impact of communication Build on general communication skills Understand and practice active listening Apply open and sensitive communication to end of life care. Mode of Delivery Interactive workshop style Targeted Groups Suitable for all hospital staff but specifically targeted at staff in direct contact with patients at end of life and their families. It is essential to complete course one before participating in course two. performance & development Programme 25

26 This programme is delivered at the following locations and coordinated by: OUR LADY OF LOURDES HOSPITAL, DROGHEDA. Paula Barry, Administration Office, Education Centre, (041) paula. OUR LADY S HOSPITAL NAVAN Teresa Lee, CNM3, Phone: , teresa.lee@hse.ie CAVAN GENERAL HOSPITAL Colette Patton and Raymond Boyle Nurse Practice Development Department Phone: , colette.patton@hse.ie / raymond.boyle@hse.ie ST. MARY S HOSPITAL, PHEONIX PARK Michelle Russell and Fiona Dunne, michelle.russell@hse.ie or fionam.dunne@ hse.ie CONNOLLY HOSPITAL DUBLIN Bernadette O Sullivan, bernadette.osullivan@hse.ie The programme can also be delivered on site. For further information please contact: Thelma Pentony, Performance & Development Unit ( ) or thelma. pentony@hse.ie 26 performance & development Programme

27 FIRST TIME MANAGER DEVELOPMENT PROGRAMME This is a National standardised programme developed for First Time Managers clinical and non clinical to be delivered in all areas of the HSE. The programme will assist participants in developing the skills and techniques required to enable them to perform more effectively in their role. Content At the end of this programme managers will have a greater understanding of the following: HSE Strategy & Structure Risk Management Personal Resilience Motivation and Teambuilding Time Management & Delegation Intercultural Awareness Styles of Leading Communication & Introducing Change Planning & Reviewing Work Giving & Receiving Constructive Feedback Recognizing Conflict Handling Styles Performance Management Participants will have an opportunity to explore their preferences for decision making and communication using the Myers Briggs Personality Type Indicator (MBTI) PLEASE NOTE: if you have not already attended the Effective People Management The Legal Framework course, it would be advisable that you apply for this course on (P.23) as a follow up to this programme. Targeted Groups This programme is aimed at both newly appointed/promoted managers and less experienced managers. The programme is also targeted at staff who have been in a managerial role for some time but who have never had any formal training in this field. Co-ordinators Irene Harris, Nuala Flynn, Thelma Pentony, Veronica Hanlon, Paul Fitzgibbon, Jan Davis, HSE, Dublin North East Training Specialists Continued overleaf performance & development Programme 27

28 How to Apply Send Application Form (at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth Ph: Date Duration Venue Time Closing Date 5/6/26/27 4 Days Regional Education 9.30a.m.-5.00p.m. 15 Jan Feb Centre, Ardee 12/13 Mar, 9/10 April 17/18 Sept, 1/2 Oct 4 Days Phoenix Hall, St. Mary s Hospital, Phoenix Park, Dublin 4 Days Regional Education Centre, Ardee 9.30a.m.-5.00p.m. 9.30a.m.-5.00p.m. 19 Feb 20 Aug 28 performance & development Programme

29 INDUCTION It is important to induct staff so that employees can gain the necessary information to perform their duties to the highest standard possible within the HSE. Employee Induction Combination of Site and Corporate Induction - (see Employee Resource Pack) Aim & Objectives To provide staff with an introduction into the wider organization focusing on the values, structures and various services provided by the HSE as well as aligning participants role within the system. Understand the history and transformation of health services in Ireland Describe the HSE structure and where you fit in Understand the HSE mission Outline the way we work within the HSE Be aware of many of the services/departments working within the HSE Receive an overview of many of these Departments e.g. Quality & Risk, Health & Safety, Payroll, Employee Relations, etc. Targeted Groups All staff recently employed, transferred or promoted. (Staff need to have completed Pre-employment and Department Inductions) Co-ordinators HSE, Dublin North East Training Specialists How to Apply Contact, Irene Harris, Training Specialist, Performance & Development Unit, St. Brigids Complex, Regional Education Centre, Ardee, Co. Louth. Tel: performance & development Programme 29

30 INTRODUCTION TO CULTURAL AWARENESS AND THE DELIVERY OF HEALTHCARE Aim & Objectives Expand the knowledge and skills required to deliver services to a diverse client base Create an understanding of the impact of culture on the delivery of healthcare Create awareness of stereotyping, discriminatory and racist behaviours and to develop skills for dealing with these behaviours Create awareness of our obligations as HSE employees under the Equality legislation Content Diversity definitions and some characteristics Culture definition and exploration Culture, Health and Illness Culture and Communication Discriminatory Behaviour Learning to recognise it and challenge it Legal Framework & Policy Targeted Groups HSE Dublin North East staff engaged in the delivery of services across all disciplines Co-ordinator Michele Guerin, Equality Officer, HSE Dublin North East Tel: / michele.guerin@hse.ie How to Apply Send Application Form at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth betty.carolan@hse.ie Ph: Date Duration Venue Time Closing Date 15 April ½ day Regional Education 9.30a.m.-1.00p.m. 18 Mar Centre, Ardee 24 Sept ½ day Phoenix Hall, St. Mary s Hospital, Phoenix Park, Dublin 9.30a.m.-1.00p.m. 27 August 30 performance & development Programme

31 Lean Thinking Or Continuous Improvement What is Lean thinking/continuous Improvement About? Doing more by better utilizing existing resources Continuous pursuit of the perfect process through waste elimination Maximising value to the client while reducing activities that do not add value Empowering employees to make changes In other words it is about common sense thinking! Lean thinking/continuous Improvement can be used by you and your team in many ways to help you with: Improving the way you and your team do things Eliminating duplication of work in the way you cater for your clients Free up more time to focus on other areas of work To help focus more on what the client needs Identifying what needs to be done for the client and focussing on that Identifying what does not need to be done and eliminating those activities Method: Introducing the team/group to LEAN thinking Followed by a Kaizen or rapid improvement events 1, 2 or 3 days working on the process to create improvement in a short space of time e.g. changes in quality; lead up times, workplace organization etc. All of those from the team involved in the process have to be included. If you and your team are interested in using Lean Thinking/Continuous Improvement to help you with any of the above areas, please contact: Kevin James Training & Development Officer / performance & development Programme 31

32 Mentoring Programme Could you benefit from working with a mentor? Are you involved in transforming and improving service delivery? The Cross Border Organisational Development Mentoring Programme could support you. The Connect Mentor Network is an innovative and strategic approach to building capacity and performance of managers within the CAWT partner organisations and community/voluntary stakeholders. It consists of thirty senior health and social care staff who have received specific development as a mentor designed to support service leaders to transform service provision across the CAWT partner organisations. What is mentoring? The Chartered Management Institute defines mentoring as: A form of employee development whereby a trusted and respected person- the mentoruses their experience to offer guidance, en-couragement and support to another person- the mentee. The mentoring process links senior managers with more junior staff in a learning partnership. The aim of mentoring is to increase leadership capacity, to help mentees form their own views, develop different perspectives, grow as a person and work towards or achieve their next intended goal. The programme is designed to help accelerate personal and organisational change. It supports managers in making transition to new roles and can help manage the downside risk of change. For more information or to find a mentor go to the website: For support and information contact Eilish Mc Keown, Connect Programme Lead, HSE DNE. eilish.mckeown@hse.ie Mobile (087) Mentoring sessions are confidential and are on a 1:1 basis. The Mentoring Programme is funded by the Co Operation and Working Together (CAWT) Programme supported by the HSE DNE Human Resource Department. 32 performance and development programme

33 Middle Managers Development Programme Aim The Middle Managers Development programme supports HSE Dublin North East managers acquire new skills and competencies. It allows managers to step back from the day-to-day pressures, reflect on the activities in which they are engaged in and their inherent dilemmas to explore new possible options. It has contributed significantly to building management capacity locally to lead change, address issues that hinder change and to work effectively leading teams/services. Objectives: On completion of this programme, middle managers will have 1. Increased knowledge of and confidence in using a wide range of management skills 2. Enhanced your understanding of leading a team and service 3. Greater capacity to reflect on experience, learn from it and plan for change 4. Increased self-knowledge in terms of strengths and weaknesses 5. Further development of interpersonal skills 6. Recognise the dilemmas facing other disciplines and enhance inter-disciplinary communication. Content Leadership and teams Negotiating, influencing and communication skills Myer Briggs Type Indicator (MBTI) Resilience and personal composure Effective Time Management Strategic / service planning & evaluation Facilitating & managing change within your team, service area Motivation and development Effective management of different types of meetings Introduction to professional supervision Managing performance Facilitating Continuous Professional Development Managing Conflict Thomas Kilmann Conflict Mode Instrument Methodology The training is participative and experiential in a supportive and stimulating environment involving group discussion, role plays, skills practice with feedback; reflective practice and action planning for change. Targeted groups Grade VI; VII; CNM II; A/DON; AHP Managers Continued overleaf performance and development programme 33

34 Co-ordinators Nuala Flynn, Training Specialist, Performance and Development, DNE HSE How to apply: Send application form (at back of prospectus or download from to: Nuala Flynn, Training Specialist, Performance and Development, DNE, Training Centre, Phoenix Hall, St. Mary s Hospital Campus, Phoenix Park, Dublin nuala.flynn@hse.ie Ph: Fax: Date Duration Venue Time Closing Date 26 & 27 Feb 26 & 27 Mar 30 Apr & 1 May 28 & 29 May 18 & 19 June 10 Days 2 Days per month Phoenix Hall, St. Mary s Hospital Campus, Phoenix Park, Dublin 9.30a.m p.m. 29 Jan 34 performance & development Programme

35 PRE-RETIREMENT PLANNING Aim & Objectives To assist participants in positive planning for their approaching retirement. Content: This Seminar will examine areas such as: Healthy activity in retirement Superannuation Legal matters Personal Security Positive Ageing Strategy Social Welfare Benefits Targeted Groups All staff contemplating retirement within a year. Method: A combination of presentations and group participation. Co-ordinators Speakers from various speciality areas. How to Apply Send Application Form at the back of prospectus or download one from to: Joan Balfe, Performance & Development Unit, Regional Education Centre, Brigids Complex, Ardee, Co.Louth. joan.balfe@hse.ie Ph: Date Duration Venue Time Closing Date 12 Mar 1 Day Regional Education 9.30a.m.-4.30p.m. 12 Feb Centre, Ardee 24 Sept 1 Day Connolly Hospital Blanchardstown Dublin a.m.-4.30p.m. 27 Aug performance and development programme 35

36 PRESENTATION SKILLS Aim & Objectives To provide participants with the necessary skills and experience to make effective presentations. Content: Effective use of presentation equipment and visual aids Structure of Presentation Preparation and delivery of a presentation Targeted Groups The course is open to any staff member who wishes to improve their skills in the area of presentations. Co-ordinators Irene Harris, Thelma Pentony, Veronica Hanlon, Training Specialists, HSE Dublin North East How to Apply Send Application Form (at the back of prospectus or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth betty.carolan@hse.ie Ph: For Further information contact Irene Harris at performance & development Programme

37 Professional supervision Course Details Good supervision has been identified as a necessity by many different reports and inquiries. This programme is aimed at managers who are actively involved in supervising staff in the healthcare service. It draws from recognised and developed best practice in this area, most particularly from the work of the late Tony Morrison in the UK. Training will support the HSE Child & Family Service policy on Professional Supervision and will offer participants an opportunity to reflect and practice skills. Aim This training programme introduces supervisors to the HSE Child & Family Service policy on Professional Supervision and will equip them with the knowledge and skills to supervise staff effectively, while recognising previous skills and experience in this area. Learning Outcomes On conclusion of the course, participants will/should Understand and implement the HSE, Child & Family Service, Professional Supervision Policy Understand the Principles and Purpose of Supervision Understand the components of and be able to negotiate a viable supervision contract Understand and be able to apply Kolb s reflective practice cycle as a problem solving model in supervision Review and develop their own supervisory skills Understand and be able to address the impact of anxiety on supervision and decision making Consider the link between good supervision and improved client outcomes Understand the factors contributing to under-performance and strategies for dealing with this including how to give positive and critical feedback Target Group: Allied Health Professionals who currently have supervisory responsibility within a line management structure. Selection Criteria: A maximum of 15 participants We cannot accept attendees who have a supervision relationship with any other prospective participant. It is preferable for attendees to be in receipt of supervision themselves from a trained supervisor Continued overleaf performance and development programme 37

38 Method A combination of presentations, group work; role plays, video work ** Participants will be asked to complete an assignment between modules, part of which will be a video exercise, and to participate in ongoing evaluation of this process *** Full and complete attendance at all sessions, on each of the three days, is essential Co-ordinators HSE, Dublin North East Training Specialists & Clinicians How to Apply Send Application Form (back of book or download one from to: Betty Carolan, Performance & Development Unit, Regional Education Centre, St. Brigids Complex, Ardee, Co. Louth Date Duration Venue Time Closing Date 14/15 May,11 June 3 Days Phoenix Hall, St. Mary s Hospital Campus, Phoenix Park, Dublin 9.00a.m p.m. 17 April TBC 3 Days Regional Education Centre, Ardee 9.00a.m p.m. TBC 38 performance & development Programme

39 TEAM BUILDING/DEVELOPMENT/ EFFECTIVE TEAM WORKING - BELBIN TEAM ROLES Dr. Meredith Belbin is a graduate of Classics and Psychology, Author and Management Consultant. His team role inventory explores why some teams succeed and some teams fail within the workplace. The Belbin Team Roles Inventory tool allow teams identify and effectively utilise their strengths while also highlighting areas for development. Armed with this knowledge a team can then use this information to enhance their performance when delivering their service. It also allows a team to: Enhance their communication skills Gain an appreciation of what the different roles bring to the team Manage the differences associated with each team role Aid Problem Solving If your team is interested in using the on-line Belbin team roles inventory, please contact a member of the P&D training specialist team below for further information: Nuala Flynn Thelma Pentony Irene Harris Veronica Hanlon performance and development programme 39

40 TEAM BUILDING WITH MYERS BRIGGS PERSONALITY TYPE INDICATORS (MBTI) MYERS-BRIGGS TYPE INDICATOR In our changing world work place teams are increasingly varied and complex. The Myers Briggs Personality Type Indicator (MBTI) is based on a personality framework that will help you and your team explore their preferences for taking in information and making decisions. The framework also looks at where you prefer to focus your attention and how you prefer to live your life. It will give you information about your preferred style of working and interacting with other people. MBTI can be employed not only as a team building tool but also it can assist teams to communicate more effectively with each other by addressing personality differences in six core areas. Communication Team Culture Leadership Change Problem solving/conflict resolution Stress If your team is interested in using the Myers Briggs Type Indicator (MBTI) please contact a member of the team below for further information: Irene Harris Veronica Hanlon Thelma Pentony Nuala Flynn performance & development Programme