Care and Children and Young People's Services (England) (Adults Management) Entry code 10394

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1 QCF Leadership for Health and Social Care Services Centre Handbook OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) Entry code OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) Entry code OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) Entry code OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 1

2 1 Introduction Qualifications covered by this handbook How are these qualifications assessed? Why choose these qualifications? Entry requirements Funding Guided learning hours (GLH) 6 2 Structure and content Qualification structure and rule of combination OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) 18 3 Apprenticeship information How do I get a certificate for the apprenticeship? About the apprenticeships What makes up an apprenticeship? 23 4 Centre assessor and quality assurance personnel requirements Assessment centre requirements Centre assessor responsibilities Expert Witnesses Internal Quality Assurance Personnel (IQA) Continuing Professional Development (CPD) 26 5 Verified assessment Overview of the assessment Assessment and the Data Protection Act Initial assessment of candidates Planning assessment Real work Simulation Methods of assessment Authentication Making assessment decisions Generation and collection of evidence How much evidence is needed? Assessment of the evidence Observation Questioning Professional discussion Work products Witness statements Personal or candidate statement Assignments, tasks, projects or tests Candidate cumulative assessment record (CAR) Verification how it works Direct Claim Status (DCS) Centre malpractice guidance 40 6 Support 41 OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 2

3 6.1 Free resources Interchange Professional Development Programme Documents referred to in this handbook 42 7 Administration Overview of full process How to apply for centre approval Making entries Unique Learner Numbers (ULN) and the Personal Learning Record (PLR) How to make certificate claims Enquiries about results 46 8 Certification Claiming certificates Replacement certificates 47 9 Other information National Occupational Standards (NOS) Functional skills Essential skills Avoidance of bias Regulatory requirements Language Mode of delivery Centre resources and requirements Recognition of Prior Learning (RPL) Access arrangements and special consideration Wider issues Contacting us Customer feedback and enquiries Complaints Qualification summary Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) summary Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) summary Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) summary 54 OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 3

4 Introduction 1 Introduction The information provided in this handbook is correct at the time of production. Occasionally we may update this information. Please refer to the qualification webpages for the most up-to-date information. Staff involved in the delivery of these qualifications must have access to and understand the requirements in this handbook. You should read this document in conjunction with the Admin guide: Vocational Qualifications. 1.1 Qualifications covered by this handbook This is the handbook for the following qualifications. Title Qualification Number (QN) OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) 601/4578/X OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) 601/4578/X OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) 601/4578/X These qualification titles and numbers will appear on candidates certificates. You should ensure candidates are informed of the title and level of the qualification they have been entered for and that Oxford Cambridge and RSA Examinations (OCR) is the awarding body for their chosen qualification. 1.2 How are these qualifications assessed? These qualifications are pass/fail. The qualifications are internally assessed by centre staff and externally verified by OCR Assessors. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 4

5 Introduction 1.3 Why choose these qualifications? The aims of these qualifications are to give candidates the opportunity to: develop their skills and competence in a Health and Social Care and Children and Young People s setting achieve a nationally recognised qualification valued by employers progress to employment progress to further study continue professional development. These qualifications: are vocationally-related are credit-based are part of the Apprenticeship framework support development of Functional Skills, Essential Skills are regulated in the Qualifications and Credit Framework (QCF) and are eligible for funding appear on the Register of Regulated Qualifications are internally assessed by your assessors and quality assurance personnel and externally verified by OCR Assessors. 1.4 Entry requirements All staff involved in the assessment or delivery of these qualifications should understand the requirements of the qualification and match them to the needs and capabilities of individual candidates before entering them for one of these qualifications. These qualifications have been developed so they are free from any barriers that restrict access or progression and therefore promote equal opportunities. These qualifications are accredited in the QCF for learners aged 19 years and over. There are no formal entry requirements for these qualifications. There is no requirement for any specific prior learning. We recommend that an initial assessment should take place to ensure the candidate is capable of reaching the required standards. 1.5 Funding These qualifications are eligible for funding. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 5

6 Introduction For further details regarding approval and funding eligibility you should refer to the following websites: Department for Education (DfE) under Section 96 of the Learning and Skills Act2000 Skills Funding Agency for public funding in England DAQW Database of Approved Qualifications for public funding in Wales Department for Employment and Learning for public funding in Northern Ireland Education Funding Agency for public funding information for learners in England You should use the Qualification Number (QN) when looking for public funding for candidates. Each unit within a qualification will also have a unit reference number. If you have any queries regarding funding for this qualification contact us by at 1.6 Guided learning hours (GLH) Guided learning hours indicate the approximate time (in hours) the tutor will spend supervising or directing study time and assessment. Each qualification requires the following guided learning hours: Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management), minimum 515 GLH. Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management), minimum 515 GLH. Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice), minimum 515 GLH. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 6

7 Structure and content 2 Structure and content 2.1 Qualification structure and rule of combination Each qualification in the Qualifications and Credit Framework (QCF) has a Rule of Combination (ROC). The ROC specifies how units can be combined and the overall number of credits to be achieved for the qualification to be awarded. Candidates do not have to achieve units in any particular order and learning programmes should be tailored to meet individual needs. It is recommended that, wherever possible, you deliver these qualifications holistically by identifying opportunities to link the units and levels. If a candidate is not able to complete the full qualification, we will issue unit certificates listing the unit(s) and credit achieved. When combining units for the chosen qualification, it is your responsibility to ensure the rule of combination is followed. The units are available to download from our qualification webpage. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 7

8 Structure and content 2.2 OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) Rule of combination To achieve this qualification a candidate must achieve the following: minimum credit of 90 credit from mandatory Group A 68 credit from optional Group B 12 credit from optional Group C 1-6 Remaining credit from optional Groups B and/or D Barred combinations: The following units cannot be taken together: Unit 34 and Unit 48 Unit 57, Unit 58, Unit 59, Unit 60, Unit 61 and Unit 62. Units for Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Residential Management) OCR Unit No Unit title Unit Reference No (URN) Credit value Level Group A: Mandatory units 1 Use and develop systems that promote F/602/ communication 2 Promote professional development L/602/ Champion equality, diversity and inclusion Y/602/ Develop health and safety and risk K/602/ management policies, procedures and practices in health and social care or children and young people s settings 5 Work in partnership in health and social care or A/602/ children and young people s settings 6 Manage health and social care practice to M/602/ ensure positive outcomes for individuals 7 Safeguarding and protection of vulnerable R/602/ adults 8 Lead and manage group living for adults T/602/ GLH OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 8

9 Structure and content 9 Understand safeguarding of children and young Y/602/ people for those working in the adult sector 10 Lead person centred practice D/602/ Lead and manage a team within a health and social care or children and young people s setting 12 Develop professional supervision practice in health and social care or children and young people s work settings 37 Undertake a research project within services for health and social care or children and young people 85 Understand professional management and leadership in health and social care or children and young people s settings Group B : Optional Management Units H/602/ M/602/ J/602/ F/504/ Develop procedures and practice to respond to J/602/ concerns and complaints 14 Recruitment and selection within health and R/602/ social care or children and young people s settings 15 Facilitate the development of effective group Y/602/ practice in health and social care or children and young people s settings 16 Facilitate coaching and mentoring of L/602/ practitioners in health and social care or children and young people s settings 17 Manage induction in health and social care or T/602/ children and young people s settings 18 Facilitate change in health and social care or F/602/ children and young people s settings 19 Manage an inter-professional team in a health L/602/ and social care or children and young people s setting 20 Manage finance within own area of T/602/ responsibility in health and social care or children and young people's setting 21 Manage quality in health and social care or R/602/ children and young people's setting 22 Develop and evaluate operational plans for Y/600/ own area of responsibility 23 Manage physical resources K/600/ Group C: Optional Knowledge Units OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 9

10 Structure and content 24 Understand partnership working T/602/ Understand how to manage a team D/602/ Understanding professional supervision practice H/602/ Understand the process and experience of J/601/ dementia 28 Understand physical disability J/601/ Understand the impact of acquired brain injury Y/601/ on individuals 30 Understand sensory loss M/601/ Principles of supporting individuals with a A/601/ learning disability regarding sexuality and sexual health 65 Understand advance care planning A/503/ Understand how to support individuals during J/503/ the last days of life 67 End of life and dementia care F/503/ Group D: Optional Units OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 10

11 Structure and content 32 Manage domiciliary services L/602/ Lead the management of transitions F/602/ Lead positive behavioural support K/602/ Develop provision for family support K/602/ Lead support for disabled children and young M/602/ people and their carers 38 Lead active support H/601/ Active support: lead interactive training K/601/ Promote access to healthcare for individuals J/601/ with learning disabilities 41 Promote good practice in the support of A/601/ individuals with autistic spectrum conditions 42 Support families who are affected by acquired M/601/ brain injury 43 Support families who have a child with a D/601/ disability 44 Support the development of community M/601/ partnerships 45 Support individuals to access housing and K/601/ accommodation services 46 Support individuals at the end of life T/601/ Work with families, carers and individuals during F/601/ times of crisis 48 Implement the positive behavioural support T/601/ model 49 Support individuals to access education, training H/601/ or employment 50 Promote awareness of sensory loss M/601/ Support the use of assistive technology H/601/ Explore models of disability K/601/ Support individuals with sensory loss with M/601/ communication 54 Support individuals with multiple conditions T/601/ and/or disabilities 55 Support children s speech, language and T/600/ communication 56 Understand the needs of children and young F/600/ people who are vulnerable and experiencing poverty and disadvantage 57 Independent mental capacity advocacy F/502/ Independent mental health advocacy J/502/ Providing independent advocacy management L/502/ Providing independent advocacy to adults R/502/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 11

12 Structure and content 61 Independent advocacy with children and young Y/502/ people 62 Providing independent mental capacity F/502/ advocacy-deprivation of liberty safeguards 63 Recognise indications of substance misuse and M/601/ refer individuals to specialists 64 Identify and act upon immediate risk of danger D/501/ to substance misusers 68 Lead and manage practice in dementia care D/504/ Support the spiritual wellbeing of individuals M/503/ Support individuals during the last days of life F/503/ Lead and manage end of life care services T/503/ Lead a service that supports individuals through L/503/ significant life events 73 Support individuals to stay safe from harm or T/504/ abuse 74 Provide support to adults who have experienced J/504/ harm or abuse 75 Assess the needs of carers and families T/504/ Provide support to children or young people who F/504/ have experienced harm or abuse 77 Understand the factors affecting older people D/504/ Provide information about health and social care Y/504/ or children and young people s services 79 Lead and manage infection prevention and Y/504/ control within the work setting 80 Professional practice in health and social care T/504/ for adults or children and young people 81 Develop, maintain and use records and reports A/504/ Lead practice which supports individuals to take H/504/ positive risks 83 Lead practice in assessing and planning for the A/504/ needs of families and carers 84 Manage business redesign in health and social J/504/ care or children or young people s services 86 Appraise staff performance J/504/ Support people who are providing homes to individuals 88 Manage disciplinary processes in health and social care or children and young people s settings R/504/ M/504/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 12

13 Structure and content 2.3 OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) Rule of combination To achieve this qualification a candidate must achieve the following: minimum credit of 90 credit from mandatory Group A 69 credit from optional Group B 12 credit from optional Group C 1-6 Remaining credit from optional Groups B and/or D Barred combinations: The following units cannot be taken together: Unit 34 and Unit 48 Unit 57, Unit 58, Unit 59, Unit 60, Unit 61 and Unit 62. Units for Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Management) OCR Unit No Unit title Group A: Mandatory units Unit Reference No (URN) Credi t value 1 Use and develop systems that promote F/602/ communication 2 Promote professional development L/602/ Level 3 Champion equality, diversity and inclusion Y/602/ Develop health and safety and risk management policies, procedures and practices in health and social care or children and young people s K/602/ settings 33 5 Work in partnership in health and social care or A/602/ children and young people s settings 6 Manage health and social care practice to M/602/ ensure positive outcomes for individuals 7 Safeguarding and protection of vulnerable adults R/602/ GLH Understand safeguarding of children and young people for those working in the adult sector Y/602/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 13

14 Structure and content 9 Lead person centred practice D/602/ Lead and manage a team within a health and social care or children and young people s setting 11 Develop professional supervision practice in health and social care or children and young people s work settings 12 Assess the individual in a health and social care setting 37 Undertake a research project within services for health and social care or children and young people 85 Understand professional management and leadership in health and social care or children and young people s settings Group B : Optional Management Units H/602/ M/602/ J/601/ J/602/ F/504/ Develop procedures and practice to respond to J/602/ concerns and complaints 14 Recruitment and selection within health and R/602/ social care or children and young people s settings 15 Facilitate the development of effective group Y/602/ practice in health and social care or children and young people s settings 16 Facilitate coaching and mentoring of L/602/ practitioners in health and social care or children and young people s settings 17 Manage induction in health and social care or T/602/ children and young people s settings 18 Facilitate change in health and social care or F/602/ children and young people s settings 19 Manage an inter-professional team in a health L/602/ and social care or children and young people s setting 20 Manage finance within own area of responsibility T/602/ in health and social care or children and young people's setting 21 Manage quality in health and social care or R/602/ children and young people's setting 22 Develop and evaluate operational plans for own Y/600/ area of responsibility 23 Manage physical resources K/600/ Group C: Optional Knowledge Units OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 14

15 Structure and content 24 Understand partnership working T/602/ Understand how to manage a team D/602/ Understanding professional supervision practice H/602/ Understand the process and experience of J/601/ dementia 28 Understand physical disability J/601/ Understand the impact of acquired brain injury on Y/601/ individuals 30 Understand sensory loss M/601/ Principles of supporting individuals with a learning A/601/ disability regarding sexuality and sexual health 65 Understand advance care planning A/503/ Understand how to support individuals during the J/503/ last days of life 67 End of life and dementia care F/503/ Group D: Optional Units OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 15

16 Structure and content 32 Manage domiciliary services L/602/ Lead the management of transitions F/602/ Lead positive behavioural support K/602/ Develop provision for family support K/602/ Lead support for disabled children and young M/602/ people and their carers 38 Lead active support H/601/ Active support: lead interactive training K/601/ Promote access to healthcare for individuals with J/601/ learning disabilities 41 Promote good practice in the support of A/601/ individuals with autistic spectrum conditions 42 Support families who are affected by acquired M/601/ brain injury 43 Support families who have a child with a disability D/601/ Support the development of community M/601/ partnerships 45 Support individuals to access housing and K/601/ accommodation services 46 Support individuals at the end of life T/601/ Work with families, carers and individuals during F/601/ times of crisis 48 Implement the positive behavioural support model T/601/ Support individuals to access education, training H/601/ or employment 50 Promote awareness of sensory loss M/601/ Support the use of assistive technology H/601/ Explore models of disability K/601/ Support individuals with sensory loss with M/601/ communication 54 Support individuals with multiple conditions and/or T/601/ disabilities 55 Support children s speech, language and T/600/ communication 56 Understand the needs of children and young F/600/ people who are vulnerable and experiencing poverty and disadvantage 57 Independent mental capacity advocacy F/502/ Independent mental health advocacy J/502/ Providing independent advocacy management L/502/ Providing independent advocacy to adults R/502/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 16

17 Structure and content 61 Independent advocacy with children and young Y/502/ people 62 Providing independent mental capacity advocacydeprivation F/502/ of liberty safeguards 63 Recognise indications of substance misuse and M/601/ refer individuals to specialists 64 Identify and act upon immediate risk of danger to D/501/ substance misusers 68 Lead and manage practice in dementia care D/504/ Support the spiritual wellbeing of individuals M/503/ Support individuals during the last days of life F/503/ Lead and manage end of life care services T/503/ Lead a service that supports individuals through L/503/ significant life events 73 Support individuals to stay safe from harm or T/504/ abuse 74 Provide support to adults who have experienced J/504/ harm or abuse 75 Assess the needs of carers and families T/504/ Provide support to children or young people who F/504/ have experienced harm or abuse 77 Understand the factors affecting older people D/504/ Provide information about health and social care Y/504/ or children and young people s services 79 Lead and manage infection prevention and control Y/504/ within the work setting 80 Professional practice in health and social care for T/504/ adults or children and young people 81 Develop, maintain and use records and reports A/504/ Lead practice which supports individuals to take H/504/ positive risks 83 Lead practice in assessing and planning for the A/504/ needs of families and carers 84 Manage business redesign in health and social J/504/ care or children or young people s services 86 Appraise staff performance J/504/ Support people who are providing homes to individuals 88 Manage disciplinary processes in health and social care or children and young people s settings R/504/ M/504/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 17

18 Structure and content 2.4 OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) Rule of combination To achieve this qualification a candidate must achieve the following: minimum credit of 90 credit from mandatory Group A 57 credit from optional Group B 1-6 Remaining credit from optional Group C Barred combinations: The following units cannot be taken together: Unit 32 and Unit 46 Unit 55, Unit 56, Unit 57, Unit 58, Unit 59 and Unit 60. Units for Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) (Adults Advanced Practice) OCR Unit No Unit title Unit Reference No (URN) Credi t value Group A: Mandatory units 1 Use and develop systems that promote communication F/602/ Promote professional development L/602/ Level 3 Champion equality, diversity and inclusion Y/602/ Develop health and safety and risk management policies, procedures and practices in health and social care or children and young people s K/602/ settings 33 5 Work in partnership in health and social care or A/602/ children and young people s settings 6 Manage health and social care practice to M/602/ ensure positive outcomes for individuals 7 Safeguarding and protection of vulnerable adults R/602/ Understand safeguarding of children and young Y/602/ people for those working in the adult sector 9 Lead person centred practice D/602/ GLH OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 18

19 Structure and content 10 Assess the individual in a health and social care setting 35 Undertake a research project within services for health and social care or children and young people 83 Understand professional management and leadership in health and social care or children and young people s settings Group B: Optional Knowledge Units J/601/ J/602/ F/504/ Understand partnership working T/602/ Understand how to manage a team D/602/ Understanding professional supervision practice H/602/ Understand the process and experience of J/601/ dementia 15 Understand physical disability J/601/ Understand the impact of acquired brain injury Y/601/ on individuals 17 Understand sensory loss M/601/ Principles of supporting individuals with a A/601/ learning disability regarding sexuality and sexual health 63 Understand advance care planning A/503/ Understand how to support individuals during the J/503/ last days of life 65 End of life and dementia care F/503/ Group C: Optional Units OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 19

20 Structure and content 19 Develop procedures and practice to respond to J/602/ concerns and complaints 20 Recruitment and selection within health and social R/602/ care or children and young people s settings 21 Facilitate the development of effective group Y/602/ practice in health and social care or children and young people s settings 22 Facilitate coaching and mentoring of practitioners L/602/ in health and social care or children and young people s settings 23 Manage induction in health and social care or T/602/ children and young people s settings 24 Facilitate change in health and social care or F/602/ children and young people s settings 25 Manage an inter-professional team in a health L/602/ and social care or children and young people s setting 26 Manage finance within own area of responsibility T/602/ in health and social care or children and young people's setting 27 Manage quality in health and social care or R/602/ children and young people's setting 28 Develop and evaluate operational plans for own Y/600/ area of responsibility 29 Manage physical resources K/600/ Manage domiciliary services L/602/ Lead the management of transitions F/602/ Lead positive behavioural support K/602/ Develop provision for family support K/602/ Lead support for disabled children and young M/602/ people and their carers 36 Lead active support H/601/ Active support: lead interactive training K/601/ Promote access to healthcare for individuals with J/601/ learning disabilities 39 Promote good practice in the support of A/601/ individuals with autistic spectrum conditions 40 Support families who are affected by acquired M/601/ brain injury 41 Support families who have a child with a disability D/601/ Support the development of community M/601/ partnerships 43 Support individuals to access housing and K/601/ accommodation services 44 Support individuals at the end of life T/601/ Work with families, carers and individuals during times of crisis F/601/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 20

21 Structure and content 46 Implement the positive behavioural support model T/601/ Support individuals to access education, training H/601/ or employment 48 Promote awareness of sensory loss M/601/ Support the use of assistive technology H/601/ Explore models of disability K/601/ Support individuals with sensory loss with M/601/ communication 52 Support individuals with multiple conditions and/or T/601/ disabilities 53 Support children s speech, language and T/600/ communication 54 Understand the needs of children and young F/600/ people who are vulnerable and experiencing poverty and disadvantage 55 Independent mental capacity advocacy F/502/ Independent mental health advocacy J/502/ Providing independent advocacy management L/502/ Providing independent advocacy to adults R/502/ Independent advocacy with children and young Y/502/ people 60 Providing independent mental capacity advocacydeprivation F/502/ of liberty safeguards 61 Recognise indications of substance misuse and M/601/ refer individuals to specialists 62 Identify and act upon immediate risk of danger to D/501/ substance misusers 66 Lead and manage practice in dementia care D/504/ Support the spiritual wellbeing of individuals M/503/ Support individuals during the last days of life F/503/ Lead and manage end of life care services T/503/ Lead a service that supports individuals through L/503/ significant life events 71 Support individuals to stay safe from harm or T/504/ abuse 72 Provide support to adults who have experienced J/504/ harm or abuse 73 Assess the needs of carers and families T/504/ Provide support to children or young people who F/504/ have experienced harm or abuse 75 Understand the factors affecting older people D/504/ Provide information about health and social care or children and young people s services Y/504/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 21

22 Structure and content 77 Lead and manage infection prevention and control Y/504/ within the work setting 78 Professional practice in health and social care for T/504/ adults or children and young people 79 Develop, maintain and use records and reports A/504/ Lead practice which supports individuals to take H/504/ positive risks 81 Lead practice in assessing and planning for the A/504/ needs of families and carers 82 Manage business redesign in health and social J/504/ care or children or young people s services 84 Appraise staff performance J/504/ Support people who are providing homes to individuals 86 Manage disciplinary processes in health and social care or children and young people s settings R/504/ M/504/ OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 22

23 Verified assessment 3 Apprenticeship information 3.1 How do I get a certificate for the apprenticeship? The Care Leadership and Management Higher Apprenticeship is certificated by Apprenticeships Certificates England (ACE) on behalf of Skills for Care and Development (SfCD). For full details of frameworks see Apprenticeships Certificates England website ( 3.2 About the apprenticeships This apprenticeship programme is designed for people who are working as managers of staff and/or services in general residential and non-residential settings, for example, as a Adults Residential Manager or an Adults Advanced Practitioner. This apprenticeship consists of learning and qualifications necessary to provide care leadership and management apprentices with the skills and knowledge they need to become competent in their chosen job and improve their employment prospects. The programmes aim to develop an individual s confidence in their abilities by developing work-related knowledge, skills and understanding. Candidates who achieve the Care Leadership and Management Higher Apprenticeship will have their competence confirmed in managing or leading staff and/or services in general residential and non-residential settings What makes up an apprenticeship? There is no maximum time frame for achievement of the Care Leadership and Management Higher Apprenticeship. However, it is a requirement that candidates should be on programmes for a minimum of 12 months. Individual circumstances (such as significant prior learning or the requirement to deliver some basic skills training first) may result in a shorter or longer period of learning. The amount of time the apprenticeship takes will also be influenced by the opportunities available in the workplace and the level of support given by employers and learning providers. Each apprenticeship is made up of: A combined knowledge and competence qualification, i.e. Level 5 Diploma in Leadership for Health and Social Care and Children and Young People s Services Functional Skills - apprentices without the required level of maths, English and/or ICT will be required to achieve appropriate Functional Skills refer to SfCD s Apprenticeship Framework Guidance ( OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 23

24 Verified assessment 4 Centre assessor and quality assurance personnel requirements This section provides information on centre assessor and quality assurance personnel requirements for verified qualifications. 4.1 Assessment centre requirements The occupational expertise of those undertaking the roles of assessment and internal quality assurance is one of the key factors underpinning valid, fair and reliable assessment. The integrity of assessments and quality assurance is of paramount importance. Your centre must: ensure there are sufficient qualified personnel to assess the expected number of candidates ensure there are sufficient qualified personnel to internally quality assure for the number of candidates and assessors, i.e. you must have at least one assessor and one Internal Quality Assurer (IQA) to run these qualifications put systems and internal quality assurance personnel in place to ensure that all assessments are valid, reliable, safe and manageable and suitable to the needs of the candidate ensure evidence is authentic and sufficient ensure there is a standardisation process in place to ensure that all assessments are consistent and fair ensure those undertaking the roles of quality assurance and assessment maintain their skills, knowledge and understanding regarding assessment and quality assurance and the associated qualification ensure there is sufficient time to conduct effective assessment and internal quality assurance ensure any corrective measures, identified by OCR external verifiers and OCR, are addressed. 4.2 Centre assessor responsibilities Assessment is an activity carried out by an individual either as a specific role or as part of a wider role, e.g. teacher, tutor, supervisor, manager. All centre assessors must: have the role of assessor identified within their role profile be occupationally competent, according to current sector practice, in the functions covered by the units they are assessing be familiar with the units that relate to the qualification OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 24

25 Verified assessment be able to interpret and make judgements on current working practices and technologies within the area of work actively engage in continuous professional development activities to keep up-to-date with developments within the sector judge candidates work against the assessment criteria identified in the units identify valid and sufficient evidence ensure authentication of candidates work (see section 5.8) identify gaps in evidence and ensure these are resolved before the unit is claimed give feedback to candidates liaise with other assessors in the centre to ensure assessment decisions are consistent and to the required standard confirm candidate achievement by completing and signing the required OCR documentation maintain records of candidates achievements needed in the event of any submission or results enquiries. 4.3 Expert Witnesses Expert witnesses can be drawn from a wide range of people who can confirm performance in the workplace, including line managers and experienced colleagues from inside the candidate s organisation. Expert witnesses must have proven practical experience and knowledge relating to the content of the unit being assessed. The assessor will make the final judgement. The expert witness is not consulted as a professional assessor, but as someone who is expert in the occupation to be assessed. It is unlikely that someone could become an expert in their entire job role in less than six to twelve months of being employed in the Health and Social Care sector. They could, however, very quickly become an expert in the content of a single unit if this was the focus of their job role. The assessor should make a judgement as to the level of expertise held by a potential expert witness. 4.4 Internal Quality Assurance Personnel (IQA) Internal quality assurance is an activity carried out by an individual either as a specific role or as part of an individual s wider role. The IQA should have sufficient level of understanding to allow them to judge whether the assessor has fully assessed candidates against all the assessment criteria in the unit. IQAs must: be occupationally knowledgeable across the range of units for which they are responsible prior to commencing the role agree the use of simulated activities before they take place and must sample all evidence produced through simulated activities OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 25

26 Verified assessment sample the assessment process to ensure accurate and consistent decisions between centre assessors against the qualification standards provide feedback to assessors to resolve differences on assessment decisions ensure assessment has been carried out by assessors who are occupationally competent within the area they are assessing actively engage in continuous professional development activities in order to keep up-to-date with developments within the sector respond appropriately to corrective measures identified by OCR external verifiers and OCR. 4.5 Continuing Professional Development (CPD) All centre assessors and internal quality assurance personnel need to prove they have current working knowledge of the sector. This can be demonstrated by keeping records of evidence from occupational activities such as: Internal or external work experience Internal or external work shadowing Other relevant CPD activities. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 26

27 Verified assessment 5 Verified assessment This section provides guidance on verified assessment: how to plan and manage assessment and what controls must be applied throughout the process. Your centre must comply with OCR s criteria for verified qualifications. 5.1 Overview of the assessment These qualifications are internally assessed by centre assessors and quality assured by internal quality assurance personnel and externally verified by OCR. Teaching and Learning Tutors must make sure the teaching content for each criterion is fully addressed so that candidates can effectively meet the requirements. Where teaching content is contained within the unit, it is not exhaustive and may be expanded or tailored to particular contexts in which the unit is being taught and the assessment criteria applied. We recommend that teaching and development of subject content and associated skills be referenced to real-life situations, using appropriate work-based contact and vocationally experienced delivery personnel. Evidence The Health and Social Care sector s competence-based qualifications recognise competence in the workplace. Therefore evidence of competence should come from workplace activity and reflect attainment within an organisational context. When you are satisfied that your candidate has met all of the requirements for a unit, you must sign an evidence record sheet to confirm the assessment process is complete. 5.2 Assessment and the Data Protection Act It is the centre s responsibility to ensure that candidates comply with the Data Protection Act when producing evidence for summative assessment. More information about the candidate s responsibility is available in section Initial assessment of candidates It is important that you carry out an initial assessment to identify candidates level of competence, knowledge and understanding and any potential gaps that need to be addressed. This will also: help you and the candidates identify the most appropriate optional units allow you to plan the assessment enable candidates to understand the best place to start generating evidence. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 27

28 See section 1.4 for information on Entry Requirements and Recognition of Prior Learning. Verified assessment 5.4 Planning assessment Centre assessors must take responsibility for planning assessment with candidates. This will involve discussing details with candidates including: agreeing the best source of evidence to use for particular units determining the best way of assessing the candidate confirming the best times, dates and places for the assessments to take place agreeing a flexible timetable for unit completion and assessment. Centre assessors must make a note of their assessment planning and regularly give feedback to candidates. 5.5 Real work Real work is where the candidate is engaged in activities that contribute to the aims of the organisation by whom they are employed for example in paid employment or working in a voluntary capacity or work placement. Where the candidate s performance is assessed within the workplace, this evidence should naturally occur within the candidate s work role. This will include the candidate s application of knowledge. This principle will apply to competence units, except where simulation is acceptable (see simulation). Workplace evidence may be gathered in full, part-time, casual or voluntary employment or a 'work placement', e.g. fulltime students placed into a working environment for a day per week. Supporting evidence for any work experience from a supervisor or manager must add to the assessment process. 5.6 Simulation Simulation is not allowed. However, where access to assessment is put at risk by this, guidance should be sought from us and we will decide whether simulation should be allowed in conjunction with the Sector Skills Council. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 28

29 Verified assessment 5.7 Methods of assessment We have identified the main assessment methods suitable for these qualifications: observation of practice by the assessor or expert witness for occupational specific units questioning the candidate or witness by the assessor professional discussion examining work products e.g. business letters, spreadsheets, diagrams examining written evidence e.g. assignments, tasks, projects or tests examining evidence from others. It is your responsibility to agree the best method of assessing a candidate in relation to their individual circumstances. The methods agreed must be: valid reliable safe and manageable suitable for the candidate. Valid A valid assessment method is capable of measuring the knowledge or skills in question. For example, a written test cannot measure a candidate s practical skills or their ability to work well with others. Validity can be compromised if a candidate does not understand what is required of them. For example, a valid method of assessing a candidate s knowledge and understanding is to question them. If the questions are not relevant to the qualification or how they are phrased makes it difficult for the candidate to understand, the validity of the assessment method is threatened. As well as assessment methods being valid, the evidence presented must also be valid. For example, it would not be appropriate to simply present an organisation s policy on health and safety as evidence towards the assessment criteria of a unit, as it would not allow for valid assessment. It may be more appropriate for the candidate and centre assessor to have a discussion about the policy and for the candidate to explain how it is relevant, illustrated with examples from their work to show compliance with the policy requirements. This discussion could then be assessed by the assessor and recorded as evidence. Reliable A reliable method of assessment produces consistent results across different centre assessors on each assessment occasion. Internal quality assurance personnel (IQA) must make sure that all centre assessors decisions are consistent. OCR Level 5 Diploma In Leadership for Health and Social Care and Children and Young People's Services (England) 29

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