Alumni News. Message from Janny Maddern, Head, Health Care Management. Vol. 7, No. 1, Course changes

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1 Alumni News Vol. 7, No. 1, 2016 Message from Janny Maddern, Head, Belated best wishes for a Happy New Year from everyone in! Time just got away from us in 2015, and so the Xmas Newsletter has become a belated New Years newsletter. We hope that 2016 will be a successful one for you and that you are able to take advantage of the potential opportunities offered during this period of significant change in the health and aged care sectors. Alumni e-library Did you know that Flinders University Alumni can access the Flinders library through the Alumni e-library for quite a small annual fee? For further information see mni/alumni-e-library.cfm or contact Library Communications on (08) or ; or library@flinders.edu.au. External Review of the HCM Program Every five years, the University commissions a review of the quality and relevance of each of its academic programs, conducted by a mainly independent panel of experts. HCM programs were reviewed in December 2015, and the result is a strong endorsement of our approach and achievements, with commendations for our successful international programs, the achievements of our hard-working team of staff and our respectful approaches to cultural safety. I would like to thank Melissa Lewis, a recent graduate, who provided a student perspective to the Review Panel. In the next newsletter, we will give readers an update on changes arising from the review report. Course changes Feedback from industry representatives, the Advisory Board, students and off-shore partners has resulted in changes to the names of a number of topics (please see details at the end of this newsletter) to reflect their emphasis of the contemporary content and context. The changes affect all of our courses. Staff news We offer our congratulations to: Professor Judith Dwyer on completion of her PhD by publication Aboriginal health care and public administration: Could a framework of reciprocal accountability reset the relationship? Dr Kim O Donnell on her appointment to the Cancer Council as Team Leader, Aboriginal Programs, Aboriginal and Torres Strait Islander Cancer Prevention Team. Dr Tuan Nguyen on his employment as Chief Investigator on a significant grant, NHMRC/ARC Dementia Research Fellowship, with UniSA. Tuan is continuing to work on our Vietnam initiatives on a casual basis. Dr Janet Kelly on her academic appointment with the University of Adelaide, Research Fellow, School of Nursing and SAHMRI. Dr Suzanne Zhao on her casual appointment as a Lecturer with the School of Health Sciences and on her pregnancy. We were sad to farewell Kim, Tuan, Janet and Suz who all contributed significantly to teaching and research and we wish them well in their new positions. Although the University has a staff freeze at present, we have been successful in seeking an exemption and are interviewing prospective candidates for a Lecturer position.

2 SA Health Grant The five-year grant from SA Health to support Flinders expired in December 2015 and SA Health has advised of its decision not to renew. Through this grant, the University has been able to offer a 15% reduction in the published tuition fee. One of the consequences of this reduction in our resources is that the 15% reduction will no longer be available after December Academic and administrative staffing of the program in South (i.e. the position that Suzanne held, guest lecturers, student support) and the ability to generate funding for, and conduct, health care management research, will also be impacted. We are currently considering alternative strategies for improving the sustainability of the Health Care Management program in South. We received a visit from some of our Group 13 Master of Hospital Administration students during These visits are always a good opportunity to reconnect with our students and to take them on a tour of some of Adelaide s hospitals and health facilities. On this occasion we held a welcome dinner and included a tour of Flinders University. November 2015 graduations in In November 2015 we held a dinner in for our Master of Health Administration alumni (photo below). Keeping in touch We do not have an Alumni update in this edition of the newsletter and so we are keen to receive a few lines from you for the next newsletter. Please send any news about yourself and your work to Tiffany for inclusion in the next newsletter. We would also like to hear of better ways to maintain Alumni connections let us know if you have any preferences for alternative methods of communication e.g. through social media. Once again, best wishes for the year ahead and keep in touch. Janny Maddern The dinner was a great success. It is always terrific to see how well our graduates are doing in their careers and in their personal lives. The dinner was attended by Professor Worley, the Dean of the Flinders Medical School, Janny Maddern, myself and 14 of our graduates. We hope to make this a regular event. The 2015 Parkway Graduation Ceremony (photo below) went off without a hitch, as always, thanks to the thorough organisation (with rehearsals) by Parkway College. From Professor Arthur van Deth Director of International Programs China Visiting Group 13 Master of Hospital Administration students This year s Master of Health Administration prize winner was Terrence Lim, for achieving the highest GPA score for this class. Please remember - we need YOUR input to help keep our Alumni News interesting and up to date. Don t forget to send in your contribution for the next issue.

3 Vietnam visited Vietnam 1/10/15-24/10/15 Participants: Prof Arthur van Deth Dr Tuan Anh Nguyen Dr Mark Mackay Mr Ian Walton This was our second visit during which we followed up on our previous visit in July of last year, conducted two Health Management workshops (Hanoi and Ho Chi Minh City) and made a number of new connections. HCM City Workshops This workshop was organised by the Vice President of the Vietnam Private Hospitals Association, Dr Pham the Dong. There was a registration fee of VND 1 million (A$ 65) to cover the cost of organising the workshop in a four star hotel. The workshop was very well received. The majority of 48 participants came from the private sector and generally spoke good English. Many people asked us when we plan to start delivery of the MHA program. Hanoi Workshops Workshops on Leadership and HRM in Hospital Management and Hospital Financial Management were held in Hanoi which were very well received. Over 100 people who were director or head of Human Resource departments attended the morning workshop on Leadership and HRM and 85 heads of finance departments and hospital directors attended the afternoon workshop on financial management, which was of a more technical nature. Arthur and Mark were joined by Ian Walton, who has extensive hospital financial management experience and who contributed to the Financial Management workshop. The workshops were reported on Hanoi Television that evening. Discussions with Universities in Hanoi and HCM City are underway with the plan to develop a program of short course and eventually a full MHA program in partnership with one or more local universities along the lines of our current China MHA program delivered in partnership with Nankai University. Prof. Arthur van Deth Research in Research activities and achievements in 2015: Kim O Donnell, Research Associate in Health Care Management, received the Doctor of Public Health degree on 17 April Kim s thesis titled, Split Three Atoms and Report Tomorrow explored the funding relationship between Aboriginal community controlled health organisations (ACCHO) and government departments. The FAR reports were launched at the National Library in Canberra on 19th November Knowledge exchange activities continue. Professor Dwyer continues to work with a group of researchers in New Zealand and Canada (the Contracting at the Margins Research Group ). Professor Dwyer is an international collaborator on a $1.2M study funded by the Canadian Institutes of

4 Health Research, regarding performance indicators for PHC. Dr Mackay is working with a group of researchers from Flinders University and Flinders Medical Centre on simulating patient flow through the Flinders Medical Centre. Dr Mackay is working with researchers from Griffiths University (Queensland) on the use of novel data collection for the study of alcohol consumption in social settings. Tuan Anh Nguyen, who worked on establishing our Vietnam program, was successful in securing an NHMRC/ARC Dementia Research Development Fellowship. Staff made over 10 conference presentations during Two highlights were Professor Dwyer s contribution to a Roundtable held by the First Nations Health Authority of British Columbia and Simon Fraser University, in Vancouver Canada in February 2015; and Dr Janet Kelly s presentation on the Managing Two World s Together work at the Primary Health Care Research and Information Service national conference, which was awarded the n Journal of Primary Health prize for the best paper relevant to the interests of the journal. Prof Judith Dwyer Transforming Health Care Through Modelling February Workshop Approximately 50 people attended the 3-day workshop that was held at the Bedford Park Campus during February. The workshop aimed to provide participants with examples of modelling work that has occurred and is being used to influence health care service delivery. Attendees learned about the following work: In Wales, Professor Paul Harper from Cardiff University (a Cumberland Institute member), has established an exciting initiative with NHS Wales which has created an embedded modeling unit whereby a team of researchers sit within both the university and health boards. The maths saves lives project has led to redesigning services in a more connected way, improved rostering of the workforce, better decisions on where to locate services, and to optimise operating room schedules to avoid unnecessary patient cancellations. The resulting impact has included net efficiency gains of 1.6m per year in one ED, and reducing the mortality of stroke patients by 60%. The General Medicine team at Monash Health has been applying and learning about the application of modelling, systems thinking and design thinking over the last decade and has delivered some high impact changes seeing improved patient flows resulting in an approximate 30 percent rise in the number of patients treated. Without these changes, at least an additional 110 beds would have been required. This has saved conservatively $10 million per annum in operating costs. But it hasn t happened overnight and has involved persistence, hard work, demonstration of gain and understanding how to make safe to fail experiments. And it hasn t been without personal career risk and at times disappointment. Currently the team is employing design thinking to help address the problem of providing care that matters at the right time with the right team of carers - a complex problem. This project, known as the Hospitals Without Walls Project, includes options for service that help people receive the treatment without the need for admission into hospital so that more bed days are freed up for others with pressing needs. Again, this approach is predicated upon achieving benefits for both the patient and the system. At the Florey Institute, researchers have been modelling how stroke care may be improved. When someone has an acute ischaemic stroke a blood clot is blocking vital blood supply to the brain. Dissolving this clot is one of the only two therapies shown to improve patient outcomes. Patient outcomes are improved when the treatment occurs quickly and it is known that both pre-hospital and in-hospital delays contribute to poorer outcomes. The median in-hospital delays in many n and international centres are 70 to 80 minutes. There is a clear potential to achieve better patient outcomes by being faster, but how significant is the effect of speed? Researchers at the Florey Institute conducted the Save a minute Save a day study that created and validated a sophisticated decision model that could be used to demonstrate the impact of reducing time to treatment. The model was used to demonstrate that realistically achievable small reductions in the time between the start of symptoms and therapy can produce significant and robust improvements in outcomes. For example, a 15-minute decrease in onset-totherapy time would lead to, on average, an additional month of disability-free life. Such outcomes have both a benefit to the patient and also to the health system, as the cost of caring for a patient is reduced. In Adelaide a modelling project involving clinicians and modellers is underway. This considers how many intensive care unit (ICU) beds might be required at one of the major hospitals at a time

5 when the public health system is undergoing significant reform. Researchers from Health Care Management are involved in this work. Carmel Martin s work on using text analysis to identify those likely to be admitted to hospital based on conversations with call centre workers was also presented. The workshop also provided attendees with the tools to map out the questions that they really wanted to understand. Projects were identified and Paul Harper has agreed to send students from Cardiff to work on these as part of their summer project. A conference that will continue the promotion of modelling and the use of systems thinking and design thinking is being planned for later this year. For further information about the workshop, the conference or the use of operation research, systems thinking and design thinking please contact Dr Mark Mackay (mark.mackay@flinders.edu.au). Recent Article in the Conversation Members of Cumberland.au and the UK s Cumberland Initiative recently published an article in The Conversation. The article was one of a series commissioned by The Conversation around hospitals. "Hospitals don't need increased funding, they need to make better use of what they've got" The Managerial Competency Assessment Project (MCAP) Dr Mark Mackay The Managerial Competency Assessment Project (MCAP) with La Trobe University continues. The research aims to develop and validate a leadership and competencies framework and assessment tool. We are recruiting managers to complete short online surveys to identify managerial competencies and behaviours. If you receive an invitation through your organisation or ACHSM, your participation would be much appreciated. SA contact person: Ms Janny Maddern Topic Name Changes As from 2016 HACM9100 Managing People to HACM9100 Leadership in Health and HACM9101 Managing Organisations to HACM9101 Leading Organisations in Health and HACM9102 Financial Management in Health Care to HACM9102 Financial Management and Economics in Health Care HACM9104 Corporate Communications to HACM9104 Corporate Communications in Health and HACM9201 Health Law to HACM9201 Health Law and Ethics HACM9300 Strategic Management to HACM9300 Strategic Leadership and Management in Health and Graduate Update Congratulations to Melissa Lewis Congratulations to Melissa Lewis who completed the Master of Health Administration award and attended the Graduation Ceremony in September Melissa is also a lecturer at Flinders University in HACM9001 Process Redesign and Lean Thinking in Health and which is delivered in partnership with Flinders Medical Centre. This topic is also available to non- Flinders students. The Masters in Health Administration has given me a greater understanding of the theoretical basis behind our services as well as a set of practical tools and techniques I can apply in my every day work. The Masters program also gave me a sense of the bigger picture. This understanding of the broader political and social context we operate in has been invaluable and enabled me to make more informed decisions. Melissa Lewis, Master of Health Administration 2015

6 Short Course HACM9104 Corporate Communications Corporate Communications topic will be running in the Semester break from July 2016 inclusive. This is one of our optional topics offered every other year, it is also a short course to non-students working in the health sector from across. One week intensive (face to face) Monday - Friday at Victoria Square. There is no on-line discussion component. One assessment paper of 2,500-3,000 words, due just after the mid-semester break. There will be group presentations on the last day. People are given time during the week to prepare for this. It is an assessed activity. Attendance and participation is the other assessment component. The key rationale for the topic is that every management action or decision involves communication. So we look at communication from multiple perspectives: interpersonal, organisational, public relations including issues and crisis management, health promotion communication and the relatively new field of "health communication". So if you have a colleague or friend who might be interested why not see if they want to come along. Contact Bernadette.noonan@flinders.edu.au for further information. Current Staff Ms Janny Maddern, Head & Associate Dean - FHCWI Professor Arthur van Deth, Director International Programs Professor Judith Dwyer, Director of Research Dr Mark Mackay, Senior Lecturer Ms Hongmei Xie, Associate Lecturer (casual) Mr Andrew Alston, Academic (sessional) Ms Paula Bowman, Academic (sessional) Dr Jean Murray, Academic (sessional) Ms Fiona Cheney, Academic (casual) Mr Walter Spehr, Academic (sessional) Mr Garry Taylor, Academic (sessional) Mr Ian Walton, Academic (sessional) Mr Tom Symonds, Academic (sessional) Ms Tiffany Carlin, Administrative Officer Ms Danni Gray, Administrative Assistant Ms Bernadette Noonan, Administrative Assistant Current staff involved in our offshore teaching program include Arthur, Janny, Mark, Walter, Paula, Di Aldous, Mark Brommeyer, Jacinta Ryan, Anne Smyth, and Joanna Shen (academic advisor China). Adjunct Staff A/Prof John Brayley Prof David Filby A/Prof Mary Harris Dr Angelita Martini Dr Jean Murray Prof Lorraine Sheppard A/Prof Peter Satterthwaite Ms Melissa Lewis Ms Jane Bassham Mr Mark Brommeyer A/Prof Tessa Ho Prof Ruizhi Pang Ms Diane Aldous Dr Jacinta Ryan Dr Tian Cheong Sing Mr Wee Chin Mr Chng Kentigern Mr Sim Tian Seng Ms Anne Smyth Dr Yeo Khee Quan & China China China China & China &

7 Industry Advisory Board Members 2015 (HCM) Ms Janny Maddern, Head, HCM Professor Judith Dwyer, Director of Research, HCM Professor Arthur van Deth, Director International Programs, HCM Ms Alison Arblaster from SA Health Mr Mark Diamond, Representative from the Australasian College of Health Service Management (ACHSM) (SA) Associate Professor Peter Satterthwaite, Representative from the Royal College of Medical Administrators (RACMA) To be advised, Representative from the College of Nursing (ACN) Mr Stephen Walker, Representative from Private Sector Mr Len Payne, Representative from the Sector in SA Mr Alan McLean (Alumni representative) Ms Melissa Lewis and Ms Usha Ritchie (Student representatives) for the Industry Advisory Board and the Curriculum Committee We are pleased to welcome Mr John Mannion, the Representative from mental health care. We will be inviting one more representative to join our Industry Advisory Board: Representative from primary health care Prizes for academic excellence in Health Administration studies Prizewinners for 2015 will be announced at the 2016 graduations. Master of Health Administration prize for the highest grade point average in the Masters degree. Australasian College of Health Service Management, SA Branch, Health Management Prize for the graduating student in the Master of Health Administration OR the Master of Science (Health Administration), who has completed at least half their degree at Flinders and who has produced the best management project or thesis. St Andrew s Hospital Prize in Health Administration for the graduate with the highest grade point average in the Graduate Certificate in Health Administration. Graduate Diploma in Health Administration Prize for the graduate obtaining the highest grade point average in the Graduate Diploma in Health Administration. Graduate Certificate in Administration Prize for the graduate obtaining the highest grade point average in the Graduate Certificate in Administration. Australasian College of Health Service Management Prizes (-wide) Students with high grade point averages may be nominated for the following ACHSM prizes which are offered each year. 1. Anthony Suleau Prize for the best Grade Point Average in a postgraduate Diploma course in Health Management. 2. Ian Brand Prize for the best Grade Point Average in a Masters course in Health Management. EFM Award for Innovation and Excellence (South ) For information, please go to: Flinders University Alumni News The website to the main Flinders University Alumni News may also be of interest to you: Past Alumni Newsletters These can be found on our website at:

8 Australasian College of Health Service Management Why not follow ACHSM on Facebook? Log in to Facebook or visit their website at: HCM Contact details Location Level 2, Room 2.31, Health Sciences Building Flinders University, Bedford Park SA 5042 Telephone: Fax: For more information, please visit our website at: Postal Health Sciences Building Flinders University GPO Box 2100, Adelaide SA 5001 We would be grateful for your assistance in distributing our flyer to your friends and colleagues.

9 inspiring achievement Develop your leadership in Health and Graduate Studies in Health and Management will help you to achieve your goals. Our courses offer you A balance between essential theory and management tools Teaching staff with senior management experience Networking and study with peers at Flinders City Campus Assessment tasks that address current issues in your workplace Convenience of on-line learning combined with face-to-face workshops. Flinders University is one of s leading providers of graduate programs in health and aged care management, with many distinguished and successful graduates in and the region. Our courses are accredited by the Australasian College of Health Service Management and the Masters is recommended by the Royal Australasian College of Medical Administrators. Further information (08) tiffany.carlin@flinders.edu.au Our teaching is designed to be flexible to suit our students needs. Our core faculty has strong practical management experience and is supported by lecturers and leaders. We ensure that the course content is updated constantly and stays relevant to the needs of practising health and aged care managers. Students are able to pursue personal interests by taking topics in Public Health, Business, Public Administration, Education and other disciplines at Flinders University and other institutions. All units of study in our degree from Graduate Certificate through to Postgraduate Diploma and Masters levels, are fully credited at the next level. Each year, more students are choosing to complete the Masters, which is becoming the industry standard. What students say: Flinders University offers a unique opportunity to gain professional qualifications from world renowned and highly experienced staff in Health Administration. Great networking opportunities, and gives you the chance to translate your experience and skills into a qualification that will make a difference. The knowledge and skill you acquire sets you up for a challenging however rewarding career in health and beyond.

10 Health Administration pathways The following are the pathways you can take through the Health Administration program at Flinders: Entry I have completed an undergraduate degree and have 2 years professional experience in the health or aged care sector. Entry I have completed an undergraduate degree and have 4 years professional experience in the health or aged care sector Graduate Certificate in Administration (18 units) Leadership in Health and Financial Management and Economics in Health Care OR Financial Management in Introduction to Social Gerontology Leading Organisations in Health and OR Psychological Dimensions of Ageing Graduate Certificate in Health Administration (18 units) Leadership in Health and Leading Organisations in Health and Financial Management and Economics in Health Care Plus One elective Graduate Diploma in Health Administration (36 units) Leadership in Health and Leading Organisations in Health and Financial Management and Economics in Health Care Health and Systems and Policy Health Law and Ethics Safety and Quality in Health Care Health and Operations Management Plus One elective Master of Health Administration (54 units) Leadership in Health and Leading Organisations in Health and Financial Management and Economics in Health Care Health and Systems and Policy Health Law and Ethics Safety and Quality in Health Care Health and Operations Management Strategic Leadership and Management in Health and Management Project Plus Two electives Master of Science (Health Administration) (72 units) 36 units of coursework topics, including the Graduate Diploma/Masters core topics (27 units) and approved graduate level research topics (9 units) Plus 36 units of thesis Further information flinders.edu.au/fhcm To discuss your study options contact: Tiffany Carlin (08) tiffany.carlin@flinders.edu.au Department of Level 2, Room 2.31 Health Sciences Building For international students, please go to: flinders.edu.au/international-students/ Electives Health Informatics Corporate Communications Financial Management in Health Economics Health Ethics Process Redesign and Lean Thinking in Health and Project in Rural Health Management CRICOS No A