How Health Care Should Be. HealthSource of Ohio 2014 Annual Report

Transcription

1 How Health Care Should Be HealthSource of Ohio 2014 Annual Report

2 A message from Kim Patton, President and CEO Board Members Ray Takigiku, PhD Chairperson Ana Lopez Vice-chairperson David Cors Secretary-Treasurer Kevin Lefler Past Chairperson Whitney Gentry Barry Malinowski, MD Sandy Mongold Ask a HealthSource employee about what sets it apart from other health care organizations and you will hear, almost without exception, it s our Mission. Providers and staff embrace HealthSource s mission to provide access to quality, comprehensive primary care regardless of our patients income level or insurance status. Simply put, we put our patients first and it shows. In a 2014 survey, 98.6% of patients said they would recommend HealthSource to their family and friends. In a time of unprecedented innovation and reform in health care, patients have more choices than ever. We know we must offer excellent customer service and deliver quality health outcomes to be our patients provider of choice. That is why we have instituted a comprehensive customer service program and achieved Level 3 Patient Centered Medical Home accredited by NCQA. HealthSource is truly committed to improving the health of our community through comprehensive care delivered with compassion. We strive to be the model of excellent health care. Our patients deserve it! Lisa Rothwell, Esq. Carol Stivers James Tomaszewski David McNutt

3 2014 Patients by Insurance HealthSource Revenue $39,400,316 52% Patient Revenue 17% Federal Grant 1% Other Grant 28% Other Revenue 1% Contributions 1% Investments HealthSource Expenditures $34,904, Community Benefit Patients ,326 Patient Visits ,268 Medical 164,815 Dental 18,365 Behavioral Health 3,088 Patients 200% below poverty line ,771 Total providers (full & part time) Total employees % Direct Patient Services 21% General & Admin 21% Other 4% Depreciation

4 2014 HIGHLIGHTS HealthSource launched the NextGen Patient Portal. Patients can access their medical records, test results, request appointments, and ask their provider questions - 24 hours a day, 7 days a week from the privacy of their own home on any computer or mobile device. HealthSource launched our re-designed website, providing users with easy access to the information they need. Outreach and Enrollment HealthSource has Outreach and Enrollment staff dedicated to helping individuals and families throughout the service area evaluate and apply for health care coverage under the Health Care Marketplace and The Washington Court House, Wilmington, and Medicaid. In 2014, we assisted over 10,000 community Loveland centers all moved into their new locations. members. Our Outreach and Enrollment staff are able to make a direct impact in the communities we serve. Being part of the outreach and enrollment staff at HealthSource has been a rewarding experience. One of my favorite stories involves a mom who scheduled an appointment to complete an application for Medicaid. While completing the application she indicated that she hoped her son would be covered too. He s 12 and she said she couldn t remember the last time he was seen by a doctor. When I asked if he had a family physician she said no. Her application was completed and an application for Presumptive Eligibility for her son was submitted. When she found he was approved she cried. She said that other kids at his school had been sick that year and he kept telling her I won t get sick Mom, I ll be okay. She was thankful and relieved that her son would be receiving the health care he needs. - Beverly Gifford, Director of Outreach and Enrollment Centerprise is a wholly owned, for-profit subsidiary of HealthSource that was founded to provide comprehensive revenue cycle management services to health centers and other health care providers. In 2014, Centerprise established executive level professional and consulting services for clients nationwide. It has quickly become an industry leader in billing, quality improvement and population health management.

5 Foundation In its second year of operation, the HealthSource Foundation received $80,866 in contributions from foundations, corporate partners, and individual donors. Gifts are used for Capital Growth and Enhancement, Patient Assistance through the employee-sponsored Health and Hope Program, Endowment Funds and the Reach Out and Read program. Specifically, the Foundation provided funds to purchase new waiting room furniture for its Washington Court House center, early childhood development books to parents and children in its pediatric centers and numerous patient assistance initiatives in each HealthSource center. The Foundation s signature fundraising event is its annual Race a Chair for Health Care held in the Fall. Thanks to our dedicated sponsors and decorated racers, the family friendly event raised over $27,000 in Foundation Board Members Engaging with donors to impact the health and hope of others 2014 Donors 5/3 Bank-Fountain Square Karen Adams Kathleen Adkins American Modern Ins. Group Anonymous Lauren Armitrout Kathy Barton Ivan Bennett Tara Benson Jesiah Bertsch Wendy Blackburn Deborah Blackburn Dr. Janet Borcherding James Brossart Daniel Burton Thomas Callahan Craig Campbell Centerprise, Inc. Sherri Cluxton Ms. Coomes Ashley Cooper David W. Cors Maureen Curless Patricia Cusumano Kim Degan Dr. Michael Dietz Alice Dill Laurie Donnell Laura Dunham Lisa Edgar Sheryl Ernst Sandy Fellenger Karri Folk Sandy Gardner Kimberly Garrison Whitney Gentry Beverly Gifford Kathryn Glover Grever David Gooch Randall Goss Greater Cincinnati Foundation Catherine Greer Nanci Haecker Katy Hamilton Stephanie Hanson Kristina Harless Pat and Elaine Hays Kathryn Helton Henry Schein, Inc. Steve Hood Dr. Bill Hopewell Hubbard, Inc. Karen Hurt Melynda Iles Lisa Jackson Sandra Jeffers Nicole Jones Kamphaus, Henning & Hood, CPA, Inc. Johnathan F. Kennard Rebecca Kimble Len Koogler Sherry Koop Kroger: Cincinnati District Kroger: Columbus District Judi Kyle Lab Corp of America, Inc. Kevin Lefler Ana Lopez Lindsey Lovell Jeffrey Lund Bruce Lunsford Lykins Energy Solutions Companies, Inc. Paige MacMorland Dr. and Mrs. Barry C. Malinowski Robert Manning Sue Maples Heather McNichols MedCost, Inc. Mercy Health Donna Messinger Decebal Mihailescu Diana Miller Douglas Miller Sandy and Danny Mongold Pamela Moore Suzy Morich Zach Millgan Donna Napier Ohio Shared Information Services Osterman Cron Daniel and June Owens Paramount Health Care Kim Patton PNC Bank: Eastgate Karen Polster Pamela Popp Linda Porterfield Dr. Shoba Rao Red Bull North America, Inc. Thomas Rinner Rita Rolph Lisa Rothwell, Esq. Diane Ruder Sami Saleh Janet L. Sollars Kris Sommers Carol Stivers Ray Takigiku Kurtis Taylor Tamala Thackston The Audi Company The Crowell Company Michael Tiemeier James Tomaszewski Turnbull-Wahlert Construction, Inc. United Healthcare Community Plan Lois Volk VonLehman CPA and Advisory Firm Walmart Eastgate Steve Wilhide Don and Julie Wood Steve Hood, Kim Patton Chairperson Diane Ruder Len Koogler Ken Smith Bob Manning Kurtis Taylor Sandy Mongold Patti Willis-Collins Thank you to the organizations, families and individuals who have made generous contributions to support the mission and programs of the HealthSource Foundation.

6 WHAT OUR PATIENTS ARE SAYING ABOUT US...I ve been coming to this office for years and I don t plan on going anywhere else... - Anderson Ob/Gyn...Dr. Rao and your staff are wonderful, I have recommended her to other folks... - Batavia Family Practice...very positive experience... - Eastgate Dental...thanks for always being there for my family. We have recommended this office to many family and friends... - Eastgate Pediatrics...Dr. Flynn is amazing......love Dr. Bauman, she is great... - Georgetown Pediatrics...always helpful and they take time to listen... - Hillsboro Health Center...staff and Dr. Smith are friendly and great providers... - Lebanon Family Practice...outstanding service... - Loveland Family Practice...the service was very fast and the nurse was so nice... - Mt. Orab Family Practice & Ob/Gyn...dentist and staff are all top notch... - Mt. Orab Dental...the Nurse Practitioner and staff at the Mt. Washington office are friendly and I always get in and out quickly... - Mt. Washington Family Practice...the medical staff here are great... - New Richmond Family Practice...Josie (Gast, PA-C) is great, always helps when I need it... - Ripley Family Practice...no one likes going to the dentist but this was a good experience... - Seaman Dental...great doctor for children... - Seaman Medical...I like this office, the staff is great and my nurse practitioner is great... - Washington Court House Family Practice...I love the new office, very welcoming... - Wilmington Family Practice

7 HealthSource of Ohio Directory of Locations HealthSource Administrative Office 5400 DuPont Circle, Suite A Milford, OH Anderson Ob/Gyn 8074 Beechmont Avenue Cincinnati, OH Batavia Family Practice & Ob/Gyn 2055 Hosptial Drive, Suite 130 Batavia, OH Batavia Pharmacy 2055 Hosptial Drive, Suite 320 Batavia, OH Eastgate Pediatrics 559 Old SR 74 Cincinnati, OH Eastgate Dental 559 Old SR 74 Cincinnati, OH Georgetown Pediatrics 5160 SR 125 Georgetown, OH Hillsboro Health Center 1108 Northview Drive, Suite 1 Hillsboro, OH Lebanon Family Practice 1231 Columbus Ave. Unit A1 Lebanon, OH Loveland Family Practice 6535 Snider Road Loveland, OH Mt. Orab Family Practice, Pediatrics, Ob/Gyn, & Dental 150 Health Partners Circle Mt. Orab, OH Mt. Orab Pharmacy 150 Health Partners Circle Mt. Orab, OH Mt. Washington Family Practice 2020 Beechmont Avenue Cincinnati, OH New Richmond Family Practice 100 River Valley Blvd. New Richmond, OH Ripley Family Practice 14 N. Second Street Ripley, OH School Based Health Center - Mt. Orab Elementary 474 W. Main Street, Room #167 Mt. Orab, OH Seaman Family Practice, Pediatrics, & Dental 218 Stern Drive Seaman, OH Seaman Pharmacy 218 Stern Drive Seaman, OH Washington Court House Family Practice 312 Highland Avenue, Suite H Washington CH, OH Wilmington Family Practice 140 W. Main Street Wilmington, OH New Richmond Mt. Orab Eastgate Pediatrics

8 HealthSource of Ohio 5400 DuPont Circle, Suite A Milford, Ohio Like us on Facebook