INSTITUTE & EXPO. RiverCentre, St. Paul February 7-9, 2018

Transcription

1 GO 2018 INSTITUTE & EXPO RiverCentre, St. Paul February 7-9, 2018

2 RiverCentre St. Paul Join us in St. Paul for the 2018 Institute! 2 LeadingAge Minnesota 2016 Institute & Expo February 10-12, 2016 RiverCentre, St. Paul

3 Mark Anderson, Chair LeadingAge Minnesota Board of Directors Gayle Kvenvold President & CEO LeadingAge Minnesota GO! Join us at the 2018 Institute & Expo and embrace the bold new possibilities that await you. Kick start the new year with an invitation to shed the constraints of the past, to break away from conventional ways and forge ahead with fresh ideas, courageous innovations, bold moves. The Institute is the catalyst to your best year ahead. Connect with experts and peers to discover the next greatest breakthrough in your workplace, in strong partnerships, in creating the ultimate customer experience. There is so much to see and do. From the expanded mix of educational sessions (130+!) to the return of the most popular keynote speaker in Institute history, to the nonstop celebrations of our stars, leaders and innovators it s all here at the Institute. You are strong. You are resourceful. You are powerful. You are BOLD. And we are proud to be your association. We can t wait to see you in February! Visit to register 3

4 Schedule of Events WEDNESDAY, FEB. 7 THURSDAY, FEB. 8 7 a.m. 8 a.m. 9 a.m. 10 a.m. 8:30 10:15 a.m. Opening Keynote and Awards 8:30 9:30 a.m. Concurrent Sessions Dedicated Exhibit Hall Time 9 a.m. 1 p.m. Exhibit Hall Open 11 a.m. 12 p.m. 1 p.m. 2 p.m. 3 p.m. 4 p.m. 5 p.m. 11 a.m. Noon Adult Day Services Networking Lunch at the Liffey Irish Pub 12:15 1:15 p.m. Concurrent Sessions Break & Dedicated Exhibit Hall Time 1:45 2:45 p.m. Concurrent Sessions Break 3 4 p.m. Concurrent Sessions Break 4:15 5:15 p.m. Concurrent Sessions 11 a.m. 4:30 p.m. Governance Intensive 10 a.m. 12:15 p.m. Grand Opening of Exhibit Hall 10 a.m. 3 p.m. Exhibit Hall Open 10:30 11:30 a.m. Concurrent Sessions 11:40 a.m. 12:20 p.m. Fund Development Networking Lunch at the RiverCentre 12:30 2:15 p.m. General Session and Awards Break 2:30 3:30 p.m. Concurrent Sessions Break 3:45 4:45 p.m. Concurrent Sessions 11:30 a.m. 12:30 p.m. Snacks in the Exhibit Hall 6 p.m. 5:45 6:45 p.m. Stars Among Us Awards Reception (invitation only) 7 p.m. 4 8 p.m. 8:30-11:30 p.m. Opening Night Celebration at the InterContinental Hotel featuring The R Factor Band LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul 7 p.m. Minnesota Wild vs. Arizona Coyotes Let s Play Hockey!

5 TUESDAY, FEB. 6 9:30 a.m. - 4:45 p.m. Full Day Pre-Conference Intensives 12:30-4:45 p.m. Half-Day Pre-Conference Intensives FRIDAY, FEB. 9 REGISTRATION DESK HOURS Tuesday, Feb p.m. Wednesday, Feb. 7 7 a.m. - 5:15 p.m. Thursday, Feb. 8 7:30 a.m. - 4:45 p.m. Friday, Feb. 9 8 a.m. - 12:30 p.m. What s Inside 8:30 10 a.m. Faith & Inspiration Breakfast at the RiverCentre Grand Ballroom Break 10:15 11:15 a.m. Concurrent Sessions Break 11:30 a.m. 12:30 p.m. Concurrent Sessions Conference Adjourns 10:15 a.m. 12:30 p.m. Mini-Intensive Concurrent Sessions 7 a.m. 8 a.m. 9 a.m. 10 a.m. 11 a.m. 12 p.m. 1 p.m. 2 p.m. 3 p.m. 4 p.m. 5 p.m. 6 p.m. 7 p.m. 8 p.m. Schedule of Events 4 General Session Speakers 6 Faith & Inspiration Breakfast Annual Sponsors 9 Expo 10 Special Features 12 Pre-Conference Intensives 16 New Ways to Learn 21 Governance Intensive 22 Stars Among Us Quality and Innovation Award Winners 24 LeadingAge Minnesota Foundation 26 Performance Excellence in Aging Services 27 Institute App 28 Continuing Education Information 29 Session Planner 30 Education Sessions 36 Leadership Development 58 Session Coordinator RSVP Form 59 Registration & General Information 60 Fee Structure 61 Lodging/Parking/Shuttle 62 What s Happening in St. Paul/Light Rail 63 Workforce Solutions 65 Visit to register 5

6 Opening Keynote WEDNESDAY Delivering Bold World-Class Service Immerse yourself in the world of luxurious and indulgent hospitality and gain the knowledge and skills to truly serve your customers in a world-class manner. Dr. Bryan K. Williams delivers an engaging and enlightening experience like none other. Groomed in the culture of the world-renowned Ritz-Carlton Hotel Company, Bryan started out as a busboy, advanced his position through 17 different roles and ultimately was the Global Corporate Director of Training & Organizational Effectiveness. His passion is to serve others, so they may better serve the world. Now, he brings his energy and enthusiastic passion for service to us. Learn what sets world-class service apart from what we are doing every day for our customers. We ll focus not only on a culture and spirit of world-class service, but on proven concepts and techniques to help us provide exceptional service. February 7 8:30 10:15 a.m. Enjoy learning through the amazing stories Bryan shares, from the exceptional sense of accomplishment and appreciation achieved in those small, singular moments of service to the colossal what-was-i-thinking, shouldnever-have-done-that slip-ups that provide the most valuable lessons of all. (And really, who among us has never had one of those?) Appreciate the nuances between customer service and customer engagement; enhance your service touchpoints; and adopt universal service rules so that you, and every individual in your organization, are empowered to deliver true world-class service to all those entrusted to your care. Leave with a renewed sense of your calling to service, your commitment to older adults and your bold mission to transform the experience of aging. Bryan K. Williams is an author, consultant and internationally renowned authority on service excellence and leadership effectiveness. His organization provides training and consulting expertise to many industries throughout the world. He holds degrees in Business Administration, Hotel/Restaurant Management and Adult Education, including a Doctor of Management in Organizational Leadership. Dr. Williams will host a book selling and signing in the LeadingAge Minnesota Showcase Lounge following his keynote presentation. Bryan K. Williams Want to hear more? Attend Bryan s afternoon concurrent session, Work Like You Own It! Session # 106, Wednesday, Feb. 7, 12:15 1:15 p.m. 6 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

7 February 8 12:30 2:15 p.m. Go BOLD with Teamwork and Innovation Chemistry, Trust and Risk Taking. It s hard to explain, but we ll try. Here s what happens when a team has great chemistry. When we have chemistry in our team, we have fun. When we have fun with our co-workers we communicate better and connect on a deeper level. And when we connect, we create trust. When we have trust, we feel bold to take greater risks knowing that our team is behind us. And when we take greater risks, innovation can happen. And innovation is a very good thing. So let s figure this out. Innovation isn t a spontaneous occurrence. For our organizations to innovate, we must foster individual creativity and initiative and learn to manage risk well. And that can only happen through General Session THURSDAY the prerequisite communication and teamwork. See how it all connects? But that s not all we re going to have some fun in the process! Joel s interactive presentation is like none other you ve attended unless of course you were here when he had us doubling over in laughter. He s back for a return engagement to demonstrate how teams that have fun together are more likely to communicate better, create ideas together, solve problems together and build great success together. And ultimately, take more risks and be innovative. Because innovation changes lives. And that s a very good thing. The most popular and humorous Institute keynote speaker in history returns to St. Paul! Joel Zeff is a dynamic speaker, improvisational humorist and author. His interactive performances invite members of the audience to participate in hilarious improvisational exercises that illustrate Joel s central message: That organizations and individuals should CELEBRATE every day successes to increase collaboration, productivity, passion and innovation. Mr. Zeff will host a book selling and signing in the LeadingAge Minnesota Showcase Lounge following his keynote presentation. ww.joelzeff.com Joel Zeff Visit to register 7

8 Faith & Inspiration Breakfast FRIDAY Celebrate. Renew. Be Uplifted. February 9 8:30 10 a.m. RIVERCENTRE, GRAND BALLROOM We love our new Friday morning tradition a time to gather together, break bread and celebrate our collective mission in serving older adults. Enjoy warm fellowship with your LeadingAge Minnesota family and friends, uplifting and contemporary music and a few special interfaith reflections. Leave with a song in your heart, a spring in your step and a renewed sense of appreciation for the profession you have chosen. Be Bold. Be Blessed. Featuring: Eagle Brook Church Worship Band No cost to attend; however, pre-registration is required. 8 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

9 DIAMOND 2018 Annual Sponsors Special Thanks LeadingAge Minnesota would like to thank the following 2018 Annual Sponsors for helping advance our mission and for supporting important program initiatives. GOLD SILVER Innovative Financial Solutions Nationwide BRONZE Visit to register 9

10 EXPO Delivering Business Solutions to You! The LeadingAge Minnesota Expo delivers more than just products and services it delivers solutions. Whatever you need, LeadingAge Minnesota has a supplier ready to help you deliver the best quality care possible. With over 200 exhibits featuring cutting-edge products and services, the Expo at your Institute is the largest state-run trade show of its kind! Walk the aisles and talk with business supplier leaders who want to help you serve older adults. While you are here, be sure to visit the LeadingAge MN Savings & Solutions Center display in the Rotunda to talk about solutions to your purchasing needs. Check out the list of exhibitors! (List as of Oct. 23, 2017) EXHIBITOR KEY 2017 Annual Sponsors = $ LeadingAge MN Savings & Solutions Center Vendors = # Business Partners = % ACADIA Pharmaceuticals Inc. Accora Inc. Adolfson & Peterson Construction % Advanced Wireless Communications % Align % AlixaRx % American Data American HealthTech % American Medical Technologies % Anderson Companies % Anodyne Inc. % Apollo Corporation ARKRAY USA Inc. # Aufderworld Corporation % A viands % Ayres Associates % Baker Tilly % Ban-Koe Companies Basic American Medical Products bdh+young interiors architecture % Bestbath % Bethel University Big Stone Therapies % BKV Group % Bluestone Physician Services % Calmoseptine Inc. CBS Construction Services Inc. $ % Centrex Rehab % CFS Interiors % CliftonLarsonAllen LLP $ % Co-Created Designs % Compeer Financial $ % Computer Integration Technologies Inc. (CIT) % Concordia University, St. Paul Cuningham Group Architecture Inc. % CyberCycle - Interactive Fitness Direct Supply # ditty+rehkamp representing Hekman % Dose Health % Dougherty & Company LLC $ % DTB Systems Inc. % ECSI System Integrators % EduCare by Mirabelle Management, LLC % Eide Bailly LLP $ % Eldermark Software % Elim Preferred Services Inc. $ # % Empira Encompass Group, LLC # % Essential Decisions Inc. (EDI) % Essity $ # % 10 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul EZ Way Inc. # Food Services of America # % Foodservice Express/Med Diet Laboratories Forbo Flooring Systems # % GLT Architects % Greystone Construction % Guardian Pharmacy % HD Supply Facilities Maintenance # Health Dimensions Group $ % Healthcare Purchasing Connection % Healthcare Services Group Inc. $ % HealthEast Medical Laboratory # % Henricksen for Human Care % Herbert J. Sims & Company $ % Hillyard # % Hoglund Bus and Truck % HUR USA % Ideacom Mid-America % Imagewërks Marketing % Infection Prevention Education and Training Infinity Rehab % In-House Senior Services % Joerns Healthcare % Kent Precision Foods Group Inc. # % Kraus-Anderson $ % Kronos Incorporated LeadingAge MN Savings & Solutions Center $ % LG Fulfillment %

11 2018 Institute Exhibit Hall Hours Wednesday, Feb a.m. - 12:15 p.m. Exhibit Hall Grand Opening 10 a.m. - 3 p.m. Exhibit Hall Open Thursday, Feb. 8 9 a.m. - 1 p.m. Exhibit Hall Open 11:30 a.m. - 12:30 p.m. Snacks in the Exhibit Hall Friday, Feb. 9 Exhibit Hall Closed LifeShare Technologies LindaShell.com % Marsh & McLennan Agency % Martin Brothers Distributing Company Inc. % MatrixCare % McKesson Medical Surgical $ # % Medline $ # % Miller Architects & Builders Inc. % Mobilex USA $ # % Mom s Meals NourishCare NationSat % Nesbit Agencies % Neuger Communications Group Inc. % New Horizon Foods Inc. % Nor-Son Inc. % North Central Bus and Equipment % Northland Securities Inc. $ % Northwest Respiratory Services, LLC # % Northwood Industries Inc. % On-Site Care, LLC % Patcraft Pathway Health $ % Pathway Outreach Laboratory - Park Nicollet % Paycor Pioneer Critical Power Piper Jaffray & Company $ % Plante Moran Living Forward % PointClickCare % Pope & Conner Consulting Inc. % Pope Architects Inc. % Prairie River Home Care Professional Portable X-ray Inc. $ % Progressive Care Solutions, abxtracker.com RehabCare # % Reinhart FoodService # % Reliable Medical Supply ResiDex Software % Select Rehabilitation Inc. # % Senior Care Solutions Inc. % Serenity Aquarium and Aviary Services Shannon Specialty Floors Shingobee Builders Inc. % SideKick Inc. Advanced Document Services % SMT Health Systems % St. Croix Hospice $ % Star Tribune Media Company % Sterling LTC Pharmacy % PLAN AHEAD Stratis Health % Studio 78 Platinum Design % Sysco Minnesota # % Textile Care Services % Three Links Management Services, LLC # Thrifty White Pharmacy $ % UCare % Unidine % University of Minnesota - Crookston Upper Lakes Foods Inc. # % US Foods % Value First Inc. $ % w.d. frederickson Inc. WAI Continuum % Warm Rain Corp. % Weber & Judd Pharmacies % Weis Builders Inc. % Winkelman Building Company LLC Wipfli LLP $ % Wold Architects and Engineers % YHR Partners % Ziegler $ % Get information online about exhibitors and special events before arriving. Visit or download the Institute App for up-to-date exhibitor and conference information. Visit to register 11

12 Special Features I N S T I T U T E & E X P O We are here for you! The LeadingAge MN Savings & Solutions Center exists to serve you, with valuable resources to save money on the supplies you use every day, advice about insurance for your property or new and emerging senior care products or programs. The Savings and Solutions Center is the first call for help! The revenue generated through the Savings & Solutions Center comes right back to members and helps to fund LeadingAge Minnesota s education programs, advocacy activities, new initiatives and technical assistance. Visit us in the Rotunda outside the exhibit hall on Wednesday and Thursday and let us help your organization save money while supporting your association. EduCare Training: An elearning or DVD Solution Stop by our display in the Ballroom Concourse to learn how more than 1,400 providers have changed the way they conduct staff orientation and annual training with the EduCare training program. EduCare: Personalized Customer Service Compliance Guarantee Customizable Content Compliance Checklists for Orientation & Annual Training Clinical Competencies Full Continuum ~ Skilled Nursing, Assisted Living, Memory Care, Home Care, Adult Day, 245D New! OnTrack Nursing Assistant Training Program EduCare is the exclusive on-demand training partner of LeadingAge Minnesota with members receiving a 30% discount! We partner with EduCare because they are the premier experts at providing unique, quality training programs and the documentation tools and training requirements by license type and state. Our staff has embraced this new way of learning and our results are excellent. In the highly challenging environment for senior living services, we rely on the professionals on the EduCare team to help us achieve success in keeping our staff education current, easy to understand, and most of all complete and up to date. Kyle R Nordine, LNHA, President & CEO, Northfield Retirement Community, Northfield 12 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

13 New! Puppy Love Cuddling Station in Expo Hall Brand new to the Institute get your feel-good fix and cuddle your stress away when you stop by the back of the exhibit hall and snuggle with adorable puppies and dogs. Only open during exhibit hall hours. Special thanks to Secondhand Hounds for bringing this adorable interactive feature to the Institute while showcasing their wonderful rescue dogs and mission. Secondhand Hounds is a 501(c)(3) nonprofit animal rescue based in Eden Prairie, Minnesota. Founded in July of 2009, our many fosters, donors and volunteers have made a positive impact on the lives of many dogs and cats in our community. Our organization provides safe shelter, proper veterinary care and daily necessities for animals at risk, while working hard to find each a permanent, loving home! Silent Auction Wow with your help, last year s Silent Auction raised over $10,000 to benefit the work of the LeadingAge Minnesota Foundation. You are amazing! This year we are going BOLD with a goal to raise $15,000. Two ways you can help: Donate an auction item to make this the most successful silent auction to date. For details go to www. leadingagemn.org/about/aging-services-foundation/. Shop and bid at the 2018 Institute Silent Auction. You ll have a wide variety of items to choose from and it s a fun way to help out your Foundation. Check the Institute App for an updated list of items up for bid. Where does the $$ go? Through your support, the LeadingAge Minnesota Foundation: Awards higher education scholarships for caregivers Supports leadership training to develop our next generation of leaders Delivers resources and training to strengthen member boards of directors Provides grants and advances effective workforce strategies to increase the quality, quantity and capacity of our caregiving workforce Pilots new care delivery strategies Supports the work of organizations focused on enhancing dementia care, eliminating abuse, neglect and financial exploitation, and empowering consumers Be part of this exciting work to boldly shape the future of aging services! New! Showcase Lounge Take a break and visit the LeadingAge Minnesota Showcase Lounge (located in Meeting Room 1). Experience your associations newest products, services and initiatives in a fun and unique way. Hear about the new Performance Excellence in Aging Services program, exciting workforce initiatives including the all-new OnTrack online and on-demand nursing assistant training program, and the latest developments with Face Aging MN. Meet the keynote speakers during their book signings, gather information about upcoming training and leadership development. Visit all four interactive stations in the lounge and win a prize! Visit to register 13

14 Special Features I N S T I T U T E & E X P O WEDNESDAY, FEB. 7 Grand Opening of Exhibit Hall 10 a.m. 12:15 p.m. More than 200 vendors of goods and services already know you are leaders. That s why they scramble to exhibit at what is, in their words, the best show in the upper Midwest. Find out how they can help you continue to be great! Adult Day Services Networking Lunch at the Liffey Irish Pub 11 a.m. Noon Enjoy a networking lunch, connect and share ideas with other current and prospective adult day services providers at the Liffey Irish Pub at the Holiday Inn, less than a block away from the RiverCentre. Space is limited, and preregistration is recommended. Cost for lunch is on your own. Reserve your seat by ing Roni Falck at rfalck@leadingagemn.org. Stars Among Us Awards Reception Sponsored by 5:45 6:45 p.m LeadingAge Minnesota Stars Among Us Award recipients and their guests will gather for a special recognition reception to celebrate their accomplishments. Invitation required. Opening Night Celebration featuring The R Factor Band 8:30 11:30 p.m. Sponsored by Innovative Financial Solutions Nationwide Location: InterContinental Hotel, Minnesota Ballroom (lower level) It s back!! The oh-so-popular opening night dance party with The R Factor Band will bring - the - house - DOWN. Get your friends together for a wild night of fun and dancing with one of the most popular party bands in the cities. Don t miss it! 14 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

15 THURSDAY, FEB. 8 Snacks in the Exhibit Hall Sponsored by 11:30 a.m. 12:30 p.m. Got the munchies? Satisfy your craving and visit with over 200 companies sharing their innovative products and services. Snacks will be available in the exhibit hall while they last. Fund Development Networking Lunch at the RiverCentre 11:40 a.m. 12:20 p.m. Enjoy a networking lunch, connect and share ideas with other fund development professionals. This lunch will be held in a meeting room at the RiverCentre. Space is limited, and pre-registration is recommended. Purchase your lunch from one of the RiverCentre outlets and bring with you to the meeting. Confirm your attendance by ing Matt Crawford at matthewc@sttheresemn.org. Let s Play Hockey! Minnesota Wild vs. Arizona Coyotes Game starts at 7 p.m. Minnesota is the state of hockey and we can t think of a better way to end the day than watching our Minnesota Wild score some goals and check a few opponents into the glass. NEW THIS YEAR, eight lucky ticket holders from our group will get to ride on the Zamboni during the game! Tickets are $87 each for upper level seats. Tickets are very limited and available on a first-come, first-served basis. No refunds for ticket cancellations. Visit to register 15

16 2018 Pre-Conference Intensives Tuesday, February 6 Full Day Pre-Conference Intensive Program Schedule 9:30-10 a.m. Registration 10 a.m. - 4:45 p.m. Program Registration Fees $130 per person - LeadingAge Minnesota Members $190 per person - Prospective Members Registration fee includes a light lunch, refreshment breaks and handout materials. Session A Improving Behavioral Health Care in Older Adult Services Brought to you by This program is a one-day live version of the webinar series offered in December 2017 and January PURPOSE This workshop is designed to develop your staff s understanding of behavioral health care and equip them with the tools and knowledge necessary to support persons with mental illness. PROGRAM Overview: The Continuum of Mental Illness in Older Adults/Philosophy of Care Become familiar with the continuum of mental illness most frequently present in older adults in care centers, assisted living and adult day programs. Learn how these most frequent forms of mental illness tend to present themselves in the behaviors of older adults so you can more clearly understand what s behind them. Describe essential strategies to care for persons with a mental illness and to address challenging behaviors when they arise. Identify critical information you need to gather from referral sources that will provide clues or a diagnosis of a mental illness so you are prepared to serve them. Recognize that an effective behavioral health program requires a significant change in philosophy of care and what your organization can do to adopt these new approaches. 16 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

17 Personality and Mood Disorders Define characteristics of each disorder, common symptoms and how they manifest in behaviors, so you can better recognize and respond to them. Understand the prevalence of personality and mood disorders in the older adult population you serve to get a better sense of the likelihood you will be caring for such persons. Learn how each disorder is treated both pharmacologically and nonpharmacologically so you and your team know best options for care. Identify strategies to address personality or mood disorder related behaviors in partnership with the individual. Chemical Health Issues Co-Occurring with Depression and Personality Disorders Discuss the challenges and approaches to caring for persons who are dealing with both substance abuse issues and depression and/or personality disorders. Learn how to conduct an effective room check to identify if various substances are present and need to be removed or addressed. Appreciate the fact that a high percentage of older adults can recover from substance abuse, often without formal outside treatment programs, and discover what you can do to help them succeed. Appropriate Use of Medications for Treating Mental Illness Discuss when it is most appropriate to treat a mental illness with medication versus therapy or other non-pharmacological approaches. Know what questions you should be asking prescribers to get the best care for their residents/clients. Receive best practices for regular and periodic evaluation of medications used for behavioral health purposes. PRESENTERS John Brose, Ph.D., LP, LMFT, LADC and Director, Associated Clinic of Psychology, Minneapolis Guest speaker: Justin Miles, Psychiatrist, Associated Clinic of Psychology, Minneapolis Visit to register 17

18 2018 Pre-Conference Intensives Tuesday, February 6 Half-Day Pre-Conference Intensives Program Schedule 12:30-1 p.m. Registration 1-4:45 p.m. Program Registration Fees $85 per person - LeadingAge Minnesota Members $145 per person - Prospective Members Registration fee includes refreshment breaks and handout materials. Session B SurThrivel: 6 Keys to Resilient Purpose-Driven Leadership Back by popular demand! The field of aging services is rapidly changing, creating a challenging and tumultuous work environment. To navigate the ever-changing landscape, leaders must be resilient, allowing for flexibility and adaptability to new ideas and innovative approaches. Research demonstrates a correlation between improved quality, increased customer satisfaction and employee engagement when leaders demonstrate resilient characteristics. Resilient leaders are resistant to burnout, experience less stress and exhibit overall better health. Describe the importance of resilience and how it drives how we think, speak and respond during changing times. Discuss how resilient leaders can impact and influence quality, customer service and employee retention. List six specific actions leaders can take to increase their resilience, influence others and become purpose driven in their work. Dr. Linda Shell, DNP, MA, RN and Bill Shell, Co-Owners/Partners, LindaShell.com, Lakeville Sponsored by Session C Home Care Licensure Basics: Operating Successfully in an AL/HWS Environment This session is designed to assist home care providers operating in an assisted living/housing-withservices setting remain in compliance with Minnesota s licensure requirements. Learn components of Minnesota s home care law and how to assure compliance with the requirements. Understand the provision of home care services in the context of housing-withservices and assisted living. Consider additional strategies to deliver best practice-based and high-quality home care services. Jeri Cummins, RN Health Resource Supervisor, Licensing and Certification, Minnesota Department of Health, St. Paul; Michelle Klegon, Attorney, Klegon Law Office, LTD, Minneapolis; and a home care provider (to be announced) 18 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

19 Sponsored by Session D Effective Marketing Strategies to Reach Consumers and Their Co-Decision-Makers Marketing to today s consumers is a new game we must be proactive strategists using unique messaging and individualized sales approaches to reach prospective residents and their adult children, who are often co-decision-makers. This program is designed to help you up your game in a more competitive marketplace for senior living settings. Learn how to adopt the mindset of a strategist using a metrics-driven sales and marketing program that can address higher levels of care as well as independent living. Appreciate the critical role of outreach in an effective sales and marketing program and how to foster a mutually beneficial relationship with an outreach professional. Consider the different decision-making processes of seniors and their adult children so that you can identify the best avenues and messaging to reach them. Recognize the importance of speaking to both groups at the same time as a strategy to grow and sustain your community s occupancy. Christine Carruthers, VP, Health Services and Rick Hunsicker, Vice President, Sales Services, Western Division, Love & Company, Frederick, Md. Session E Financial Basics: Understanding Statements, Budgets, Benchmarks and Ratios Central to managing any type of aging services business is an understanding of the types of documents and data that indicate the financial health of the not-for-profit organization. A refresher for some or the basics for others, this program will help you be a better steward of your organization s monetary resources and better understand the story your financials are telling. Know how to analyze financial statements and to recognize where there are profits and losses. Explore the different types of budgets and how they are a snapshot of an organization s finances at any given time. Recognize the importance and use of benchmarks as indicators of progress. Understand what financial ratios are and how to use them in essential financial decision-making. Megan Genest Tarnow, Principal, Mobius Group Minnesota, St. Paul and other presenters to be announced Visit to register 19

20 2018 Pre-Conference Intensives Tuesday, February 6 Half-Day Pre-Conference Intensives Program Schedule 12:30-1 p.m. Registration 1-4:45 p.m. Program Registration Fees $85 per person - LeadingAge Minnesota Members $145 per person - Prospective Members Registration fee includes refreshment breaks and handout materials. Session F Board Basics Sponsored by Not-for profit boards have a great responsibility to their organizations and communities. One of the fundamental challenges many board members and boards have is a strong understanding of their roles and responsibilities. This highly interactive session explains in plain language the roles and responsibilities of nonprofit boards, individual board members and of board service. This is a great session for newer board members, newer executives or anyone wanting a refresher. Understand essential governance practices and the fundamental duties and expectations of serving on a not-for-profit board of directors. Gain knowledge of the fiduciary duties and legal responsibilities of board members including duty of care, duty of loyalty and duty of obedience. Clarify the roles and responsibilities of the board and how it differs from the work of management and the staff team. Discover insights into having a healthy and vibrant working relationship between the board and executive. Discuss meeting effectiveness, group dynamics and the importance of strong board culture. Review best governance practices in key areas of responsibility for boards including quality oversight, financial oversight, management oversight, setting strategic direction, advocacy and social responsibility. Eric P. Ewald, CAE, Vice President of Association Management and BoardSource Certified Governance Consultant/Trainer and Paul J. Hanscom, CAE, Vice President of Marketing & Business Development, Ewald Consulting, St. Paul 20 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

21 New Ways to Learn! This year s Institute offers new session formats to enhance your learning experience. Express Sessions A collection of short, super-focused programs on general interest topics, packed with practical information you ll put to use right away. Each Express Session is 15 minutes in length, and you can mix and match between nine options to create a customized hour of learning. The topic categories are: Resident and Customer Focus Technology and Business Practices Increasing Your Productivity at Work Express Sessions are scheduled on Wednesday, February 7 from 4:15 5:15 p.m. See page 46 for further details. Discussion Dens Boldly improved for 2018! Discussion Dens are free-flowing, generative conversations with your peers around a single hot topic question, with a facilitator to keep the discussion on track. You ll find a Discussion Den session in each time slot throughout the conference. (See session planner for specific dates and times.) Balancing Act: Can Resident Autonomy and Safety Coexist? Say It, Live It, Do It Serving a Diverse Clientele The Game-Changing Technology Advancement of My Dreams Would Be. Bold and Creative Scheduling Ideas that Really Work Blue Sky Thinking About the Bold Future of Older Adult Services Social Media Bane or Blessing? Stress Relievers and Productivity Enhancers an Oxymoron? Imagine Unorthodox Partnerships that Work Bold and Unique Marketing Campaigns Cliché-Busting Realities of Making Quality Work Visit to register 21

22 2018 Governance Intensive Strengthening Board and Executive Leadership Teams Wednesday, February 7 The Board and Executive Partnership: Leading Together for Great Governance and a Successful Future The effectiveness of the board of directors of a not-for-profit organization is essential to its success; and equally important is the partnership between the board and the executive. In our challenging operational and regulatory environment, older adult services organizations must engage in strategic and generative discussions at the board level to drive the organization s future viability and success. This highly interactive session examines the necessity and power of a strong board-executive relationship and how to cultivate and support it. Gain valuable tools and ideas to help strengthen governance practices from the fiduciary, generative and strategic perspectives. We will explore the environmental factors and trends shaping our work, and the critically important role that boards have in succession planning for the CEO and other key players on the executive team. Overview of the Older Adult Services Landscape Constructive Partnership Between the Board and Executive Explore why the board-executive staff partnership matters and how it impacts your organization. Discuss how to address and manage expectations and mutual accountability. Evaluate how to achieve success in the board-executive relationship. Learn key components of an effective and productive CEO performance assessment. Recognize the importance of the board conducting a self-evaluation and how it benefits the organization. Preparing for Leadership Transitions Successfully plan an exit strategy for the departing leader to ensure a smooth transition. Know why it s important to create a transition strategy for unplanned leadership departures. Discuss the benefits and challenges of four leadership transition strategies: internal promotion, external recruitment, interim management and merger. Determine which leadership transition strategy is the best approach for your organization. Explore general and best practices in the process of searching for and hiring an effective leader, whether due to a planned retirement or unplanned departure. Member Panel: Leadership Transitions in Aging Services Gain important insights from your peers about leadership transitions in our field. CEO and Board Chair teams from Mother of Mercy Senior Living and Eventide Senior Living Communities share their experiences in the succession planning process, what worked well and lessons learned. The member panel is joined by a strategic leadership development and executive search consultant to share trends in the nonprofit marketplace and how leadership transitions play out in the older adult services arena. Engaging Peer Conversations Share in open discussion with other executives and boards and learn about the top priorities and most pressing issues facing our work today. 22 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

23 Bring Your Board Team! The Governance Intensive is designed for and most valuable when executive board teams attend and learn together. Take advantage of the opportunity to participate and network with colleagues and board members from other organizations. A day exclusively for boards and leadership teams of not-for-profit aging services organizations. Presenters: Eric P. Ewald, CAE Eric Ewald is Vice President of Association Management at Ewald Consulting in St. Paul and is a BoardSource Certified Governance Consultant/Trainer. He provides strategic leadership for several clients and is Ewald Consulting s lead facilitator for governance workshops and strategic planning engagements. His experience over 24 years includes governance, strategic planning, membership development and government relations. He earned his M.B.A. from the Carlson School of Management at the University of Minnesota, where he was a double major in Entrepreneurship and Strategic Management. Eric has served on several nonprofits boards and was Chair of the Midwest Society of Association Executives (MSAE) Board of Directors from Guest Speakers and Panelists Gayle M. Kvenvold, President and CEO, LeadingAge Minnesota, St. Paul Paul J. Hanscom, CAE Paul Hanscom is Vice President of Marketing & Business Development at Ewald Consulting in St. Paul. He specializes in monitoring and evaluation, strategic planning, sponsorship development and volunteer engagement. Paul holds a M.A. degree in International Development from the American University; and earned the designation of Certified Association Executive (CAE) in Paul serves as adjunct faculty in the Business Administration Program at Saint Paul College, St. Paul and has served on a number of nonprofit boards. Dean McDevitt, Administrator/CEO, Mother of Mercy Senior Living, Albany Mark Knapp, Board Chair, Mother of Mercy Senior Living, Albany Program Schedule 11 a.m. Registration 11:45 a.m. Welcome, Lunch and Table Discussion 12:45 p.m. Program 4:30 p.m. Adjourn Registration Fee $125 per person Separate registration is required for this program. LeadingAge Minnesota acknowledges funding support from the Ronald Patterson Governance Fund of the LeadingAge Minnesota Foundation that helps keep registration fees low. Board Basics Intensive A separate, half-day session for newer board members, newer executives and anyone who wants a refresher. Tuesday, Feb. 6, 12:30 4:45 p.m. Separate registration and fee applies. See page 20 for details. Visit to register Jon Riewer, President and CEO, Eventide Senior Living Communities, Moorhead Leann Wright, Board Chair, Eventide Senior Living Communities, Moorhead Brad Ballinger, Principal, Cincinnatus Inc., Minneapolis 23

24 Excellence in Practice Awards Congratulations to these member organizations for demonstrating excellence in quality, innovation, community collaborations and workplace initiatives. Attend the concurrent educational sessions to learn more! QUALITY Customer Service in Action Sanford Canby Sylvan Court, Canby The Customer Service in Action team at Sanford Canby, composed of staff from various departments across the campus, was developed to enhance the customer, patient, resident and family experience across the healthcare organization. What makes this team unique is its longevity, sustainability and impactful experiences not typically seen in a healthcare setting. Its approach combines customer, patient and employee experience activities across the continuum of the organization. The approach has resulted in improved resident and family satisfaction surveys. Session #410, Wednesday, Feb. 7, 4:15-5:15 p.m. Embedded Music Program Walker Methodist Health Center, Minneapolis Walker Methodist has taken the application of music therapy to a higher level. Embedding music into nearly every aspect of resident care and daily life, the quantifiable results have been remarkable. The program of personalized music has helped over 400 residents reconnect with their memories and become more engaged and interactive. Music is used to manage pain and anxiety without medication and as an intervention for behavior and anxiety to make daily life and personal cares more comfortable and enjoyable for residents. It has reduced the time needed to provide cares including one resident who was anxious and uncooperative during showers now enjoying her musical showers. Other applications include drumming circle classes, Dancing with Parkinson s classes and resident talent shows. Session #212, Wednesday, Feb. 7, 1:45-2:45 p.m. Memory Care Art Program Walker Methodist Highview Hills, Lakeville Walker Methodist Highview Hills put a new twist on the popular Memory Care Art Program. With deliberate intention, the program integrated new art forms based upon the work of world-renowned artists. Residents recreated the work of the artists, one step at a time in short time increments using a wide variety of artistic techniques. Residents began expressing themselves in new ways, gained an awareness of their own creativity and abilities, and for some, found new purpose in their lives. The works were exhibited at a Spring Arts Show for the community to experience beautiful artwork that was comparable to work accomplished by other artists without dementia. Session #212, Wednesday, Feb. 7, 1:45-2:45 p.m. 24 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

25 INNOVATION Virtual Reality Ebenezer Minneapolis Campus, Minneapolis Visual Inc., Minneapolis Ebenezer Minneapolis innovative initiative allows seniors to experience the world in ways they never thought possible through virtual reality, creating a new way to learn and explore the world with a cutting-edge technology that most people have yet to try. The experience has jumped the curve in bringing a learning opportunity to a highly diverse, low income senior population who still have plenty of living left, giving many of them a bucket list experience they never dreamed possible. The success and impact of the program are measured through participant surveys designed by a University of Minnesota researcher. Participants have felt inspired, empowered, thrilled, and some have overcome lifelong limitations through the experience. Session #611, Thursday, Feb. 8, a.m. STAR WORKPLACE High School Nursing Assistant Outreach Program Guardian Angels Care Center, Elk River Anoka Ramsey Community College, Coon Rapids Elk River Secondary School, ISD 728, Elk River Addressing severe workforce challenges, particularly with nurses and nursing assistants, Guardian Angels partnered with local school district ISD 728 high schools and Anoka Ramsey Community College to introduce health care careers into the high school setting. Students participate in a state approved training program that includes clinical and classroom instruction and volunteer time in the care center. After completion, they are eligible to submit an application for employment through Guardian Angels. To date, Guardian Angels has hired 50% of the graduates. Session #410, Wednesday, Feb. 7, 4:15-5:15 p.m. COMMUNITY COLLABORATION Life Story Project Essentia Health Fosston Living Center Prairie Pines Assisted Living Community Fosston High School Essentia Health Fosston Living Center and Assisted Living, the local high school and community volunteers collaborated to create the Life Story Project. Tenth grade students interviewed residents and created a Life Story Book for each participant which included information about the participant s childhood days, families, careers, hobbies, likes and dislikes, and favorite memories. The students were simultaneously reading Memory Boy written by a local author, which details a relationship between a high schooler and a nursing home resident. The project promoted cross-generational relationships, shared the lives of the community s elderly population, put students writing skills into action and aided EH Fosston care staff in improving the quality of care they provide to the residents by better knowing them. Session #112, Wednesday, Feb. 7, 12:15-1:15 p.m. Visit to register 25

26 Attend One of These Four Sessions to Get Direct Caregiver Recruitment and Retention Ideas PROFESSIONAL DEVELOPMENT RETENTION RECRUITMENT #102 - Three Different Approaches to New Employee Mentoring (Wed, Feb. 7, 12:15 1:15 p.m.) Learn a variety of methods for implementing a mentoring program for new employees. Understand the benefits of a mentoring program, including 90-day retention rate and employee satisfaction with the onboarding process. Identify potential obstacles to overcome for a successful mentor. Allison Buersken, Program Director and Jackie Barber, Assistant Director of Nursing, Good Shepherd Community, Sauk Rapids; Kyle Hedlund, Executive Director, Grand Village, Grand Rapids; and Candace Schouvieller, Administrator, Oak Hills Living Center, New Ulm #203 - Helping Employees Choose to Stay (Wed., Feb. 7, 1:45 2:45 p.m.) Hear three different approaches to retaining direct caregiving employees. Take home retention concepts to apply in your setting. Explore lessons learned from four workforce solutions grant projects. Danielle Olson, Executive Director, Sunnyside Care Center, Lake Park; Barbara Axness, Executive Director, Pelican Valley Senior Living, Pelican Rapids; Janelle Meyers, Director of Innovation, Ecumen, Shoreview; and Katie Perry, Foundation Executive Director and Senior Vice President, Knute Nelson, Alexandria #302 - Recruiting Millennials and Students (Wed., Feb. 7, 3 4 p.m.) Discover ways to connect with schools to encourage careers in long-term care. Understand how to use digital marketing to increase the number of young applicants. Review an onboarding process structured to build confidence in new employees. Jason Bergmann, Executive Director, Mother of Mercy Foundation, Albany; Emily Kerling, Vice President of Community Health Services, Northfield Retirement Community, Northfield; and Angela Aanenson, Home Care Director, Perham Living Home Care, Perham #403 - People Leave Bosses Not Jobs Two Perspectives on Leadership Development (Wed., Feb. 7, 4:15 5:15 p.m.) Identify leadership development strategies to strengthen your leadership team. Consider examples of leadership training for building resiliency in managers and supervisors. Learn about two experiences with leadership development programs and their outcomes. Barb Wessberg, CEO/Administrator, Benedictine Living Community, Duluth; and Julie Gerzin, Director of Senior Services, Bigfork Valley Senior Communities, Bigfork For 43 Workforce Development Ideas, Go to and search for Workforce Showcase 26 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

27 A New Program from LeadingAge Minnesota A Path to Continuous Quality Leadership Strategy Customers Measurement Workforce Operations Join 72 of your peer organizations who are already participating in this new program from LeadingAge Minnesota! It will help you improve quality and position you to be successful in a health care delivery environment that rewards organizations that deliver services of higher quality and value. To learn more about the program, and how you can become involved, contact: Julie Apold Vice President of Quality & Performance Excellence japold@leadingagemn.org Visit to register 27

28 GO BOLD with the Institute & Expo App Yep, there s an app for this. More robust than ever before, the Institute App contains all the important information you ll need to have a great conference experience. Download the Institute App from the Apple or Google Play app store (search LeadingAge Minnesota Institute ) and stay connected with all the Institute & Expo information at your fingertips. Great features include: Easy access to schedule of events, room locations and education session descriptions Handouts at your fingertips Session evaluations Speaker listing Exhibitor listing Floor plans CEU information Registrant list and more! Plus, we ll push out timely updates throughout the conference, so you don t miss a thing. How do you get it? Make sure to provide us with your unique address when you register so we can send your personal link to the App before the event. The App will be available for download in 2018! Institute App sponsored by 28 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

29 Continuing Education Information Activity Professionals: Credit hours are being applied for through the National Certification Council for Activity Professionals. Certified Recreation Therapists: See below for how to submit information to earn CEUs from the National Council for Therapeutic Recreation Certification. Dietary/Food Service: Credit hours are being applied for through the Minnesota Chapter of the Academy of Nutrition and Dietetics and the Association of Nutrition and Foodservice Professionals. CERTIFICATES of ATTENDANCE CEUs for Institute attendance are available online after the conference concludes. A scorecard and instructions are provided in the onsite Learning Journal. The process is simple: Keep track of the sessions you attend on the scorecard and save it with your program materials. After the conference, go to and record your session attendance on an easy-to-use online form. Then simply print your personalized CEU certificate. For questions on the status of CEU applications, contact Heidi Simpson at , or hsimpson@leadingagemn.org. LTC Administrators: Clock hours are being applied for through the Minnesota Board of Examiners for Nursing Home Administrators. Minnesota Licensed CPAs: See below for how to submit information to earn CEUs from the Minnesota Board of Accountancy. Nursing: The Institute has been designed to meet the Minnesota Board of Nursing continuing education requirements for licensed nurses. Senior Housing Professionals: Many programs are relevant to the operation of a housing-with-services establishment and to the needs of its tenants and may be used toward the continuing education requirements of Minnesota s HWS managers. Social Services: LeadingAge Minnesota is an approved continuing education provider by the Minnesota Board of Social Work. For other aging services professionals not listed above: Most licensure boards, credentialing agencies and professional organizations have processes that allow individuals to earn a certain number of CEUs for non-pre-approved programs and/or accommodate selfsubmission for approval of continuing education hours after the event takes place with proper documentation from the program sponsors. Most also require information LeadingAge Minnesota routinely provides such as the title of the course, learning objectives, date/time of presentations, agendas, faculty bios and number of hours earned. Learning objectives are published in the pre-institute registration brochure only, so either save a copy for your files to use for documentation or access the brochure online. If you require further information for requesting CEUs on your own, contact Heidi Simpson in advance of the Institute for assistance. When CEU approval is received it will be posted on the LeadingAge Minnesota Institute webpage at and in the Institute App. Visit to register 29

30 Session Planner Please note: The educational programs highlighted for each professional area are recommendations only and do not indicate that CEUs for the session have been applied for or have been awarded by the various licensure boards and professional organizations. Information on CEU approval status will be listed on the LeadingAge Minnesota web site as soon as they are known before the Institute and in the materials you ll receive as a participant on-site. Session Planner Tuesday, February 6-9:30 a.m. - 4:45 p.m. A - Improving Behavioral Health Care in Older Adult Services Tuesday, February 6-12:30-4:45 p.m. B - SurThrivel: 6 Keys to Resilient Purpose-Driven Leadership C - Home Care Licensure Basics: Operating Successfully in an AL/HWS Environment D - Effective Marketing Strategies to Reach Consumers and Their Co-Decision-Makers E - Financial Basics: Understanding Statements, Budgets, Benchmarks and Ratios F - Board Basics Wednesday, February 7-12:15-1:15 p.m DHS Update: Home and Community-Based/Adult Day Services Licensing Three Different Approaches to New Employee Mentoring Understanding and Responding to Dementia-Related Behaviors: A Guide for All Staff Roles Developing High-Functioning Leadership Teams The Spirituality of Empathy: A Chaplain s Perspective Work Like You Own It! Six Habits of Service Superstars Navigating and Making Sense of So Many SNF Quality Measures Competency-Based Staffing Hot Issues in Collections, Discharges and Hardship Waivers Shaping a Healthy Work Culture One Conversation at a Time What Lurks Behind Social Media Outlets Life Story Project: Community Collaboration Award Winner Leverage Technology to Become the Employer, Provider and Partner of Choice DISCUSSION DEN - Imagine Unorthodox Partnerships That Work Wednesday, February 7-1:45-2:45 p.m DHS Update: Disability Waivers for Home and Community-Based Services (HCBS) Providers Local Labor Regulations Helping Employees Choose to Stay Dementia and Depression: Caring for People with Both Communication Strategies to Promote Quality and Safety Create Better Endings Through Late Living: The ResoLute Project New Initiatives to Combat Elopement Liability Ready, Aim, Hire! Promote Diversity and Thrive The Person Behind Dementia: Meaningful Roles and Activities, Part Operational Assessments: Focus on Financial Performance Improvement Embedded Music Program and Memory Care Art Program: Quality Award Winners DISCUSSION DEN - The Game-Changing Technology Advancement of My Dreams Would Be Wednesday, February p.m DHS Update: HCBS Providers Update Recruiting Millennials and Students The Person Behind Dementia: Meaningful Roles and Activities, Part Self-Care: Embrace Compassion Fatigue Before Reaching Burnout Gay and Gray: Ethics in Serving LGBT Older Adults Are You Issuing the Correct Notice of Non-Coverage? In-Home Technology that Benefits Individuals and Their Caregivers Sink or Swim: An Interdisciplinary Approach to Navigating Risk Management Performance Excellence in Aging Services: Stories from the Field Navigating the New Quality Reporting System: MDS and Quality Measures The Benefits of Adding a Parkinson s Exercise Program in Your Community Create and Sustain an Engaging Workplace to Retain High Performing Staff Learning for Life: Effective Strategies for Teaching Adults DISCUSSION DEN - Say It, Live It, Do It - Serving a Diverse Clientele Denotes sanitation topic for food service/dietary professionals CEU requirements. Denotes topic with ethics-related content for MN licensed social work CEUs. continued on next page 30 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

31 Adult Day Services Assisted Living/Housing-with-Services Care Centers Home and Community-Based Services Senior Housing/Independent All Settings Activities/Therapeutic Recreation Adult Day Program Staff Board Member CEO/Administrator CFO/Finance Dietary/Food Service Fund Development Home Care Housing Director Human Resources Maintenance-Environmental Services/Engineers Marketing/PR/Sales Medical Records/Health Information Technology Nursing/Clinical Services Pastoral Care Physical Therapy QA/QI Staff Site Leader/Department Manager Social Services Staff Development Other Interested Staff Visit to register 31

32 Session Planner Please note: The educational programs highlighted for each professional area are recommendations only and do not indicate that CEUs for the session have been applied for or have been awarded by the various licensure boards and professional organizations. Information on CEU approval status will be listed on the LeadingAge Minnesota web site as soon as they are known before the Institute and in the materials you ll receive as a participant on-site. Session Planner Wednesday, February 7-4:15-5:15 p.m Applying Quality Improvement Principles to Improve Client Attendance in Adult Day Services DHS Update: Elderly Waiver Update People Leave Bosses, Not Jobs: Two Perspectives on Leadership Development Supporting LGBT Older Adults Living with Dementia Practicing Mindfulness and Building Spiritual Resilience An Employer s Guide to Breaks, Leaves and Reasonable Accommodations QAPI Implementation: What Leaders Need to Know to Remain in Compliance Tools to Help Manage Your Debt Portfolio: Balance Sheet Analytics Proactively Manage and Respond to a Serious Safety Event Customer Service in Action - Quality Award Winner and High School Nursing Assistant Outreach Program - Star Workplace Award Winner DISCUSSION DEN - Bold and Creative Scheduling Ideas that Really Work EXPRESS LEARNING SESSIONS Thursday, February 8-8:30-9:30 a.m MDH Update: Home and Community-Based Services (HCBS) Update MDH Update: Office of Health Facility Complaints Update MDH Update: Engineering Program Update for Care Centers Senior Living Trends and the New Generation of Customers Caring for the Spirited Customer: Behavioral Health Strategies The Power of Non-Traditional Recruiting Antibiotic Stewardship - Key Clinical Strategies for Successful Outcomes Fundraising is a Team Sport! My Cook Resigned and I Need Help! Surveillance Systems: Rights of Clients and Providers LEAD: A Diagnostic Approach to Improving Management Team Performance Getting Started with OnTrack - An Informational Session DISCUSSION DEN - Social Media - Bane or Blessing? Thursday, February 8-10:30-11:30 a.m MDH Update: Licensing and Certification Update for Care Centers MN State Fire Marshal Fire Safety Updates for Senior Housing Settings Market Feasibility Disrupted: Rethinking Industry Norms A Model for Collaborative Decision-Making Increasing Behavioral Health Competence in Care Centers Tenant-Landlord Law (HOUSING CORE KNOWLEDGE) How to Ask for Anything - Artfully! Dysphagia Diet Guidelines Go International Know Your Residents, Know Your Team, Prevent Abuse Food Sanitation: Keep Calm and Follow the Rules! Virtual Reality: Innovation Award Winner Make Sure Your Compliance and Ethics Program Meets CMS Requirements DISCUSSION DEN - Cliché-Busting Realities of Making Quality Work Thursday, February 8-2:30-3:30 p.m DHS Update: Care Center Rates and Policy MN State Fire Marshal Life Safety Code Updates for Care Centers The Value of Your Brand ICan: Quality Improvement Case Studies from the Front Lines of Care A Strengths-Based Approach to Behavioral Health Care Scooters, Support Animals and Fair Housing Managing Tenant Requests (HOUSING CORE KNOWLEDGE) It s a RAP! A Relationship Action Plan for Your Donors Leveraging Technology to Strengthen Person-Centered Care Denotes sanitation topic for food service/dietary professionals CEU requirements. Denotes topic with ethics-related content for MN licensed social work CEUs. 32 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul continued on next page

33 Adult Day Services Assisted Living/Housing-with-Services Care Centers Home and Community-Based Services Senior Housing/Independent All Settings Activities/Therapeutic Recreation Adult Day Program Staff Board Member CEO/Administrator CFO/Finance Dietary/Food Service Fund Development Home Care Housing Director Human Resources Maintenance-Environmental Services/Engineers Marketing/PR/Sales Medical Records/Health Information Technology Nursing/Clinical Services Pastoral Care Physical Therapy QA/QI Staff Site Leader/Department Manager Social Services Staff Development Other Interested Staff Visit to register 33

34 Session Planner Please note: The educational programs highlighted for each professional area are recommendations only and do not indicate that CEUs for the session have been applied for or have been awarded by the various licensure boards and professional organizations. Information on CEU approval status will be listed on the LeadingAge Minnesota web site as soon as they are known before the Institute and in the materials you ll receive as a participant on-site. Session Planner Thursday, February 8-2:30-3:30 p.m. (continued) Building Nursing Competencies in Post-Acute Care Interdisciplinary Person-Centered Rehabilitation Program Improving the Dining Experience: Small Change, Big Impact! Extending Long-Term Care Management into the Community DISCUSSION DEN - Bold and Unique Marketing Campaigns Thursday, February 8-3:45-4:45 p.m DHS Update: Minnesota Board on Aging 2030 Update Does Healing Touch Have a Place in Your Community? Ask the Doctor About Your Behavioral Health Challenges Practical Strategies for Successful Building Project Code Compliance Creative Staffing Models for Nursing in LTC Grant Writing Basics for Aging Services Providers Using an Infection Control Risk Assessment to Reduce Illness During Disruptions to Your Building Senior Marketing: The Critical Pieces You May Be Missing Successful TCU Operations in Value-Based Reimbursement Disaster Preparedness for Culinary Services Riding Off Into the Sunset? A Trail Guide to Succession Planning DISCUSSION DEN - Balancing Act: Can Resident Autonomy and Safety Coexist? Friday, February 9-10:15-12:30 p.m. Mini-Intensive Sessions The Art of Fun: Tapping Into Your Personal Sense of Peace and Play What Would You Do? An Interactive Learning Experience Mental Illness, Impairment and the Capacity to Sign Legal Documents Preventing Suicide in Older Adults Friday, February 9-10:15-11:15 a.m MN Department of Commerce Update on Financial Exploitation of Seniors Learnings After Three Rounds of Minnesota s Value-Based Reimbursement (VBR) Cost Reports Hot Topics in Employment Law Being Elderly and Homeless in Minnesota New and Improved: POLST Minnesota DISCUSSION DEN - Blue Sky Thinking About the Future of Older Adult Services Friday, February 9-11:30 a.m. - 12:30 p.m Stop and Spot Financial Abuse in Senior Housing and Home Care The Brain Science and Art of Courageous Conversations Infection Prevention and Control Program Assessment and Review Beyond Orientation and Training: The Human Factor of Motivation DISCUSSION DEN - Stress Relievers and Productivity Enhancers - An Oxymoron? Denotes sanitation topic for food service/dietary professionals CEU requirements. Denotes topic with ethics-related content for MN licensed social work CEUs. BE ADVENTUROUS BE BRAVE BE FRESH BE BOLDBE DARING BE IMPACTFUL BE CONFIDENT BE COURAGEOUS 34 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

35 Adult Day Services Assisted Living/Housing-with-Services Care Centers Home and Community-Based Services Senior Housing/Independent All Settings Activities/Therapeutic Recreation Adult Day Program Staff Board Member CEO/Administrator CFO/Finance Dietary/Food Service Fund Development Home Care Housing Director Human Resources Maintenance-Environmental Services/Engineers Marketing/PR/Sales Medical Records/Health Information Technology Nursing/Clinical Services Pastoral Care Physical Therapy QA/QI Staff Site Leader/Department Manager Social Services Staff Development Other Interested Staff #Institute18 Connect via Social Media Enhance your experience by connecting with LeadingAge Minnesota and other attendees before, during and after the Institute. Visit to register 35

36 Education Sessions See pages for track information. Tuesday, Feb. 6, :30 4:45 p.m. Full-Day Intensive Workshop (Pre-registration required. See pages 16 and 17 for more information.) 12:30 4:45 p.m. Half-Day Intensive Workshops (Pre-registration required. See pages 18, 19, 20 and 61 for more information.) Wednesday, Feb. 7, :30 10:15 a.m. Opening Keynote and Awards (See page 6 for more information.) 10 a.m. 12:15 p.m. Grand Opening of Exhibit Hall (See page 14 for more information.) 10 a.m. 3 p.m. Exhibit Hall Open (See pages 10 and 11 for more information.) 11 a.m. Noon Adult Day Services Networking Lunch at the Liffey Irish Pub (Pre-registration required. See page 14 for more information.) 11 a.m. 4:30 p.m. Governance Intensive (Pre-registration and separate fee required. See pages 22, 23 and 61 for more information.) 12:15 1:15 p.m. Concurrent Sessions 101 DHS Update: Home and Community- Based/Adult Day Services Licensing Refresh your understanding of adult day services licensing requirements. Gain insights into the licensing process. Review best practices for a smooth licensing process. Nichole Dawson, Senior Licensor and Jodi Haus, Senior Licensor, HCBS Licensing Division, Minnesota Department of Human Services, St. Paul 102 Three Different Approaches to New Employee Mentoring Learn a variety of methods for implementing a mentoring program for new employees. Understand the benefits of a mentoring program, including 90-day retention rates and employee satisfaction with the onboarding process. Identify potential obstacles for a successful mentor to overcome. Allison Buersken, Program Director and Jackie Barber, Assistant Director of Nursing, Good Shepherd Community, Sauk Rapids; Kyle Hedlund, Executive Director, Grand Village, Grand Rapids; and Candace Schouvieller, Administrator, Oak Hills Living Center, New Ulm 103 Understanding and Responding to Dementia-Related Behaviors: A Guide for All Staff Roles Identify common triggers for behaviors associated with dementia. Appreciate how staff in all areas of your organization can learn to identify and respond to challenging behaviors associated with dementia. Receive strategies for your staff team to address some common dementia-related behaviors. Katie Roberg, Program Services Specialist, Alzheimer s Association, Minnesota-North Dakota Chapter, Edina This session meets the dementia training requirements for all staff. BE ADVENTUROUS 36 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

37 104 Developing High-Functioning Leadership Teams Study the five elements of high-functioning teams. Learn practical methods to assess the effectiveness of your team. Gain effective tools to improve effectiveness of the teams throughout your organization. Tina Nazier, Director, Wipfli LLP, Eau Claire, Wis. 105 The Spirituality of Empathy: A Chaplain s Perspective Examine your past experiences to appreciate the importance and value of empathy for your organization, community and customers. Share with others and identify common challenges that prevent implementing empathy with coworkers, direct reports, residents and families. Explore resources that can help meet the challenges of implementing empathy in regular practice. Rev. David Derksen, Director for Spiritual Life and Enrichment, Walker Methodist, Minneapolis; and Malcolm Anderson, Life Enrichment Director, Walker Methodist Plaza, Anoka 106 Work Like You Own It! Six Habits of Service Superstars Review the mindset, habits and skills to work with a sense of ownership and deliver exceptional world-class service. Discover six essential habits of service superstars and how to adopt them in your service to older adults. Leave with practical and applicable tools and concepts to use immediately. Bryan K. Williams, Author, Consultant and Founder, B. Williams Enterprise LLC, Washington, D.C. 107 Navigating and Making Sense of So Many SNF Quality Measures Understand the differences among the multitude of quality metrics from multiple sources. Learn how to monitor and track your organization s scores on these quality metrics. Recognize how your quality scores impact your revenues, referral sources and consumers view. Matthew Wocken, Principal, CliftonLarsonAllen LLP, Minneapolis 108 Competency-Based Staffing Know how staffing competency is defined and interpreted by CMS. Identify staff competencies to ensure your staff is competent to care for the residents you admit. Learn about tools available to evaluate and document staff competency. Caryn Adams, Manager, Wipfli LLP, Milwaukee, Wis. 109 Hot Issues in Collections, Discharges and Hardship Waivers Engage in an open discussion with experienced attorneys about collecting on overdue accounts and get helpful guidance and strategies on how to successfully collect or ultimately plan for discharge. Explore the complexities of applying for and obtaining a hardship waiver for medical assistance and get tips and insights into getting waivers approved. Bring your challenging questions and receive feedback and guidance on your next steps. George Berens, Attorney and Aaron Sagedahl, Attorney, Voigt, Rodè & Boxeth, LLC, St. Paul; and Scot Spates, Administrator, St. John s Lutheran Community, Albert Lea 110 Shaping a Healthy Work Culture One Conversation at a Time Honestly examine and rate your organization s work culture in three key areas. Discuss factors that contribute to and detract from organizational well-being at your workplace, such as keeping conversations positive, how leaders use their power in moments of conflict and how to integrate different cultures. Identify three changes that will inspire a healthier work culture where your staff feel their need to connect, to matter and to make a difference is met every day. Tom Esch, President and CEO, Esch Consulting, LLC, St. Paul BE BRAVE Wednesday, Feb. 7 Visit to register 37

38 Education Sessions See pages for track information. Wednesday, Feb. 7, :15 1:15 p.m. (continued) Concurrent Sessions 111 What Lurks Behind Social Media Outlets Identify risks to your organization, residents and customers associated with social media usage by staff members. Develop a robust and proactive preventative program that includes protecting resident well-being and privacy, HIPAA considerations, medical malpractice suits, employee training and reputation monitoring. Discuss action steps following the discovery of inappropriate social media activity. Kr isti Eldredge, Senior Safety and Risk Control Consultant, MMIC Group, Minneapolis 112 EXCELLENCE IN PRACTICE AWARD PRESENTATION Life Story Project: Community Collaboration Award Winner Learn about a unique collaboration with the local high school that helped Essentia Health Fosston create life stories for their residents. Appreciate the experiences of students, older adults, families and the Fosston community that resulted from the Life Story Project. Consider what steps your organization can take to create a collaboration and experience for your residents and community. Joan Dufault, Volunteer Coordinator, Kevin Gish, Administrator, Renee Rustad, Social Service Designee and Marilyn Sundquist, Director of Long Term Care Services, Essentia Health Fosston Living Center; and Mary Hanson, Language Arts and Technology Instructor, Fosston High School, Fosston BE FRESH 113 Leverage Technology to Become the Employer, Provider and Partner of Choice Appreciate how technology can improve operational outcomes, employee communication, employee satisfaction and retention. Explore the highs and lows of selecting and implementing technology solutions through an engaging panel discussion with experts and your peers. Bring your toughest questions and examine strategies to improve your community s return on investment (ROI) through technology solutions. John Huhn, Business Development, Ideacom Mid-America, St. Paul; David Osborne, Vice President, Information Resources and Technology, Volunteers of America National Services, Eden Prairie; and Janet Byrnes, Assistant Administrator, Lyngblomsten, St. Paul 114 DISCUSSION DEN - Imagine Unorthodox Partnerships That Work (See page 21 for more information.) 1:15 1:45 p.m. Break & Dedicated Exhibit Hall Time 1:45 2:45 p.m. Concurrent Sessions 201 DHS Update: Disability Waivers for Home and Community-Based Services (HCBS) Providers Review the significant policies and rate determination process for disability waivers in assisted and customized living. Consider the limitations of disability waivers in certain settings. Understand how the HCBS Settings Rule affects providers of disability waiver paid services. Matt Knutson, Fiscal Policy Unit, Disability Services Division, Minnesota Department of Human Services, St. Paul 38 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

39 202 Local Labor Regulations Learn about recently adopted labor regulations in Minneapolis and St. Paul. Understand how the new ordinances may impact your setting and identify potential changes to your human resources policies. Describe ways to work with your local human rights agencies to ensure compliance with the new regulations. Abigail Cerra, Deputy City Coordinator and Brian Walsh, Supervisor, Labor Standards Enforcement Division, City of Minneapolis; and Dave Gorski, Manager, Contract Compliance and Business Development, Department of Human Rights and Equal Economic Opportunity, St. Paul 203 Helping Employees Choose to Stay Hear three different approaches to retaining direct caregiving employees. Take home retention concepts to apply in your setting. Explore lessons learned from four workforce solutions grant projects. Danielle Olson, Executive Director, Sunnyside Care Center, Lake Park; Barbara Axness, Executive Director, Pelican Valley Senior Living, Pelican Rapids; Director of Innovation, Ecumen, Shoreview; and Katie Perry, Foundation Executive Director and Senior Vice President, Knute Nelson, Alexandria 204 Dementia and Depression: Caring for People with Both Discuss trends, prevalence, symptoms and connections between dementia and depression in older adults. Evaluate pharmacological and non-pharmacological strategies for treating these two conditions. Obtain strategies for communicating with the resident, family and primary care provider. Sarah Keenan, Chief Clinical Officer/President of Integrated Care and Nate Hunkins, Director of Population Health, Bluestone Physician Services, Stillwater 205 Communication Strategies to Promote Quality and Safety Appreciate why improving communication within your teams and external partners is essential to support care coordination, enhance resident outcomes and increase resident, family and staff satisfaction. Identify two communication tools/strategies to make your team more effective. Practice the use of an evidence-based framework to improve staff skills in communication and teamwork. Kristi Wergin, Program Manager and Kathie Nichols, Nursing Home Liaison, Stratis Health, Bloomington 206 Create Better Endings Through Late Living: The ResoLute Project Differentiate between hospice and palliative care. Recognize the value of integrating upstream palliative care strategies and sharing truthful prognosis while upholding what matters most to the individual. Distinguish how to target the right population for upstream palliative care, greatly enhance late life experience for all stakeholders and avoid unnecessary medical intervention. Sarah Brown, Executive Director, Empira, Cambridge 207 New Initiatives to Combat Elopement Liability Learn about state of the art technical initiatives to protect your residents from unobserved wandering and elopements. Understand your legal responsibilities to prevent residents who are known elopement risks from injuring themselves. Appreciate the regulator s perspective to issue licensing, certification or maltreatment determinations if an organization failed to meet its elopement prevention responsibilities. Sam Orbovich, Attorney/Shareholder, Fredrikson & Byron, P.A., Minneapolis Wednesday, Feb. 7 BE COURAGEOUS Visit to register 39

40 Education Sessions See pages for track information. Wednesday, Feb. 7, :45 2:45 p.m. (continued) Concurrent Sessions 208 Ready, Aim, Hire! Refresh your understanding of the employee market: a state of the state in unemployment by skill set. Discuss how to locate, evaluate and ultimately hire the best talent in the market. Learn best practices for retaining your employees. Roman Olshansky, Director of Business Development, On Time Talent Solutions, Minneapolis 209 Promote Diversity and Thrive Get excited about the advantages of promoting and developing leaders from different cultures. Visualize how your organization can develop and promote staff members who are more representative of your entry level workers. Discover how cultural diversity, when present in the lower and the higher ranks of your workforce, is good for business and leads to maximum organizational well-being. Tom Esch, President and CEO, Esch Consulting, LLC, St. Paul; and Joshua Orenge, Clinical Administrator, North Ridge Health and Rehab, New Hope 210 The Person Behind Dementia: Meaningful Roles and Activities, Part 1 * Part 2 is Session #303 Appreciate why it s important to understand our resident s identity and create independent interventions using our environments to promote improved quality of life, selfesteem and independence. Understand five key concepts defined as Know the Resident identity, social history, non-negotiables, greatest accomplishments and comfort preferences and how they relate to behavioral expressions. Define Environmental Cueing and how to use it with Know the Resident to create meaningful roles and activities. Kelly Klund, Clinical Educator and Program Specialist, Heather Johnson, Clinical Educator and Program Specialist and Sarah Brown, Executive Director, Empira, Cambridge 211 Operational Assessments: Focus on Financial Performance Improvement Hear how two financially successful senior living providers use periodic external operational assessments as an efficient and effective way to identify opportunities to enhance organization performance. Explore how the process can identify opportunities to enhance revenues and mitigate increased or reduced expenses. Learn more about specific ratios and metrics that are most important to track when looking to improve the bottom line. Mark Ross, Partner and National Firm Leader of Healthcare, Baker Tilly, Minneapolis 212 EXCELLENCE IN PRACTICE AWARD PRESENTATIONS Embedded Music Program: Quality Award Winner Hear how Walker Methodist took the application of music therapy to a higher level, embedding music into nearly every aspect of residents care and lives. Examine the quantifiable results experienced in pain management without medication, intervention for behaviors and anxiety, reduced time to provide cares and the exhilaration of musical showers. Consider how you might implement or improve a music program for your residents. Cathy Schutt, CTRS Director of Therapeutic Programs, Barbara Meyer, Therapeutic Recreation Coordinator and Merilee Johnson, LNHA, Administrator, Walker Methodist Health Center, Minneapolis Memory Care Art Program: Quality Award Winner Examine a new twist on a memory care art program that helps residents recreate the famous works of world-renowned artists. Appreciate how the one-step-at-a-time approach resulted in increased engagement, expression and meaningful purpose. Learn how to recreate this program for your memory care customers. Christine Kelly, Director of Life Enrichment, Walker Methodist Highview Hills, Lakeville 40 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

41 213 DISCUSSION DEN - The Game-Changing Technology Advancement of My Dreams Would Be (See page 21 for more information.) 2:45 3 p.m. Break 3 4 p.m. Concurrent Sessions 301 DHS Update: HCBS Providers Update Discuss the next steps toward state compliance with the HCBS Settings Rule and what it means for your organization. Hear the latest information on Provider Enrollment Revalidation plans. Become familiar with a new provider portal and process to manage and submit enrollment record information that is expected to launch in late Danielle Bean, Health Care Program Manager Claims, Provider Enrollment and Operations Data Integrity, Pansi Millage, Acting Supervisor, HCBS Provider Training and Communication and Aimee Rumpza, Program Administrator, HCBS Programs and Policy, Minnesota Department of Human Services, St. Paul 302 Recruiting Millennials and Students Discover ways to connect with schools to encourage careers in long-term care. Understand how to use digital marketing to increase the number of young applicants. Review an onboarding process structured to build confidence in new employees. Jason Bergmann, Executive Director, Mother of Mercy Foundation, Albany; Emily Kerling, Vice President of Community Health Services, Northfield Retirement Community, Northfield; and Angela Aanenson, Home Care Director, Perham Living Home Care, Perham 303 The Person Behind Dementia: Meaningful Roles and Activities, Part 2 *This is a continuation of Part 1, Session #210 Appreciate why it s important to understand our resident s identity to create independent interventions using our environments to promote improved quality of life, self-esteem and independence. Understand five key concepts defined as Know the Resident identity, social history, non-negotiables, greatest accomplishments and comfort preferences and how they relate to behavioral expressions. Define Environmental Cueing and how to use it with Know the Resident to create meaningful roles and activities. Kelly Klund, Clinical Educator and Program Specialist, Heather Johnson, Clinical Educator and Program Specialist and Sarah Brown, Executive Director, Empira, Cambridge 304 Self-Care: Embrace Compassion Fatigue Before Reaching Burnout Reflect on your own experience and level of compassion fatigue and its emotional impact on your life. Explore strategies for necessary self-care without feeling guilty or ashamed. Find energy, strength and hope to continue your work and identify ways to encourage your teammates. Know where to find professional help for burnout, if needed. Chris Quistad, Director of Spiritual Care, Ecumen, Shoreview 305 Gay and Gray: Ethics in Serving LGBT Older Adults Describe the historical experiences and unique barriers that shape LGBT older adults lives. Explore scenarios and potential ethical dilemmas working with LGBT older adults. Identify ways to support welcoming services for LGBT older adults. Robert Rodè, Attorney/Partner, Voigt, Rodè & Boxeth, LLC, St. Paul; Jane Danner, Director of PsychoSocial Development and Support, Volunteers of America National Services, Eden Prairie; and Rajean Moone, Executive Provider, Training to Serve, St. Paul Wednesday, Feb. 7 Visit to register 41

42 Education Sessions See pages for track information. Wednesday, Feb. 7, p.m. (continued) Concurrent Sessions 306 Are You Issuing the Correct Notice of Non-Coverage? Know the difference between a Notice of Non- Coverage, an NOMNC, Detailed Notice and an ABN. Determine which non-coverage notice is appropriate for Medicare Part A and Part B. Understand the implications of each non-coverage notice (Demand vs Expedited Review). Kim Conne r, Business Office Consultant, Pope & Conner Consulting Inc., Hudson, Wis. 307 In-Home Technology that Benefits Individuals and Their Caregivers Hear the results of a six-month, in-home, personcentered assistive technology pilot program designed to assist family caregivers in reducing the stresses that accompany caregiving. Learn how family involvement and technology-assisted socialization promote increased activity in the home and the resulting benefits. Discuss how technology helps individuals manage chronic conditions through medication reminders, nutritional support and therapy videos. Shelley Holden, Vice President of Housing and Community Outreach, Northfield Retirement Community, Northfield; Daphne Karpan, RN, BSN, CHPN, Clinical Advisor, GrandCare Systems, West Bend, Wis.; and Bill Guyer, Cooperative Member, Kildahl Park Pointe, Northfield 308 Sink or Swim: An Interdisciplinary Approach to Navigating Risk Management Learn the interdisciplinary approach to risk management that includes legal, operational and clinical services. Recognize what an adverse event is and identify competencies and skills to prevent, minimize and control those risks. Discover how to incorporate risk management into your quality and safety programs. Sue Boyd, Vice President of Quality Assurance, Elim Care Inc., Eden Prairie; and Robert Rodè, Attorney/Partner, Voigt, Rodè & Boxeth, LLC, St. Paul 309 Performance Excellence in Aging Services: Stories from the Field Discuss success strategies and lessons learned with the recipients of the inaugural LeadingAge Minnesota Performance Excellence in Aging Services Award of Merit. Learn more about the benefits of this program and how to enroll your organization. Presenters to be announced 310 Navigating the New Quality Reporting System: MDS and Quality Measures Identify the RAI changes that became effective on October 1, 2017 and the impact on the quality measures and quality reporting program. Understand how the quality measures are calculated and the potential impact on reimbursement. Obtain strategies to implement these important changes in your organization. Caryn Adams, Manager, Wipfli LLP, Milwaukee, Wis. BE CONFIDENT BE IMPACTFUL 42 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

43 311 The Benefits of Adding a Parkinson s Exercise Program in Your Community Understand Parkinson s Disease, its symptoms and progression. Learn how the symptoms of Parkinson s Disease relate to exercise and how exercise can make a positive impact. Examine the framework of a Parkinson s exercise program, participate in a variety of exercises within that framework and learn how to apply the framework in your community. Aaron Aslakson, Director of Fitness Centers, Walker Methodist, Minneapolis; and Maria Walde-Douglas, Physical Therapist, Struthers Parkinson s Center, Minneapolis 312 Create and Sustain an Engaging Workplace to Retain High Performing Staff Appreciate the latest research that shows an engaging workplace directly and powerfully impacts employee retention and productivity. Gain new insights about the manager s essential role in shaping an environment that motivates employees to stay and give their best. Identify specific practices that excite and inspire employees and distinguish them from practices that cause employees to feel fearful, cynical or insecure. Nancy Anderson, Senior Vice President, Engagement Solutions, Align, Wausau, Wis.; and Mary Swartz, Vice President, Human Resources, Ebenezer, Minneapolis 313 Learning for Life: Effective Strategies for Teaching Adults Compare visual and verbal adult learning styles. Identify the factors that contribute to building a balanced training program that engages adult learners, advances their skills and grows their confidence. Discover why two words The Why are a critical component of adult education and training programs. Jennifer Anderson, President & CEO, Mirabelle Management/ EduCare, Plymouth 314 DISCUSSION DEN - Say It, Live It, Do It - Serving a Diverse Clientele (See page 21 for more information.) 4 4:15 p.m. Break 4:15 5:15 p.m. Concurrent Sessions 401 Applying Quality Improvement Principles to Improve Client Attendance in Adult Day Services Explore success strategies and lessons learned from participants in the Adult Day Client Absenteeism Collaborative. Discover how quality improvement strategies were used to identify opportunities for improvement and create action plans to address client absenteeism. Discuss the power of data to drive improvement and influence partners and stakeholders. Take home implementation strategies that can be used within your Adult Day program. Julie Apold, Vice President of Quality and Performance Excellence, LeadingAge Minnesota, St. Paul 402 DHS Update: Elderly Waiver Update Review Elderly Waiver payment reform for customized living. Learn about quality measurement initiatives in the Elderly Waiver program. Recognize how payment reform impacts adult day services and review other adult day-related issues being studied by DHS. Rachel Shands, Policy Integration Manager, Aging and Adult Services Division, Minnesota Department of Human Services, St. Paul Wednesday, Feb. 7 Visit to register 43

44 Education Sessions See pages for track information. Wednesday, Feb. 7, :15 5:15 p.m. (continued) Concurrent Sessions 403 People Leave Bosses, Not Jobs: Two Perspectives on Leadership Development Identify leadership development strategies to strengthen your leadership team. Consider examples of leadership training for building resiliency in managers and supervisors. Learn about two experiences with leadership development programs and their outcomes. Barb Wessberg, CEO/Administrator, Benedictine Living Community, Duluth; and Julie Gerzin, Director of Senior Services, Bigfork Valley Senior Communities, Bigfork 404 Supporting LGBT Older Adults Living with Dementia Recognize the increased risk for developing dementia specific to lesbian, gay, bisexual and transgender older adults and why they may be hesitant or unwilling to seek the services and care they need. Identify best practice strategies when working with LGBT older adults with dementia. Take away at least two strategies to welcome and support LGBT clients with dementia in your community. Marsha Berry, Education Director, Training to Serve, St. Paul; and Cindy Iverson, Development Director, Jones-Harrison Residence, Minneapolis 405 Practicing Mindfulness and Building Spiritual Resilience Discuss what renews us professionally those experiences with people we serve that enhance our understanding of what we do and why we do it and make the connection to our own spiritual well-being. Practice at least three different methods of mindfulness including meditation, doodling/drawing, gratitude and breathing. Build a greater understanding of how to integrate mindfulness/spiritual practice into daily work. Anne Supplee, Chaplain and Care Services Coordinator, The ALS Association, MN ND SD Chapter, Minneapolis 406 An Employer s Guide to Breaks, Leaves and Reasonable Accommodations Understand an employee s rights for leave and accommodations under the Americans with Disabilities Act and the Women s Economic Security Act. Identify the employer s requirements to provide breaks and leaves under State and Federal laws. Understand who is in a protected class, what constitutes a disability and what that means for you as an employer. Rebecca Coffin, Attorney, Voigt, Rodè & Boxeth, LLC, St. Paul 407 QAPI Implementation: What Leaders Need to Know to Remain in Compliance Understand the responsibilities of your organization s leadership for establishing QAPI per the Requirements of Participation for Long-Term Care Facilities. Gain strategies to ensure that QAPI is defined, implemented and maintained during leadership and staffing transitions. Explain how to utilize data to identify opportunities for improvement. Kristi Wergin, Program Manager and Kathie Nichols, Nursing Home Liaison, Stratis Health, Bloomington 408 Tools to Help Manage Your Debt Portfolio: Balance Sheet Analytics View the senior living market as it would be seen from an investor s or bank s point of view. Evaluate the metrics used by investors and rating agencies what they measure, reasonable goals for your organization and how to address improvement. Explore how tracking these metrics can help your organization. Armed with these tools, discuss how you should look at your capital structure differently and what changes you can make now that could have a positive, lasting effect in the future. Lynn Daly, Managing Director, BB&T Capital Markets, Chicago, Ill. 44 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

45 409 Proactively Manage and Respond to a Serious Safety Event Identify key steps to effectively manage your response to a serious safety event that can make the difference between life and death. Prepare your leadership for an appropriate crisis event response plan that includes transparency, learning, improvement and resolution. Explore how a culture of safety significantly reduces the occurrence of serious safety events. Cyndi Siders, Executive Consultant, HCIS/Vaaler Insurance, Grand Forks, N.D. and Jodi Boyne, Vice President of Public Relations, LeadingAge Minnesota, St. Paul 410 EXCELLENCE IN PRACTICE AWARD PRESENTATIONS Customer Service in Action: Quality Award Winner Examine a longstanding interdisciplinary customer service team s positive impact on the quality of life of residents/customers, families and staff. Consider the unique elements of this initiative not typically seen in a healthcare setting. Learn how your organization might implement this program. Jason Anderson, Director of Long Term Care Services, Cheryl Ferguson, Clinic Director and Tracy Wente, Performance Improvement Coordinator, Sanford Canby Sylvan Court, Canby High School Nursing Assistant Outreach Program: Star Workplace Award Winner Hear how a care center, school district and community college collaborated to train high school students in nursing assistant careers. Understand the opportunities and challenges faced by each partner and the students, and how they approached the initiative. Consider how you might engage in a similar collaboration to increase your pool of qualified and motivated nursing assistants. Nicole Novotny, Director of Human Resources and Lynn Gerard, Director of Quality Improvement, Education and Risk Management, Guardian Angels, Elk River 411 DISCUSSION DEN - Bold and Creative Scheduling Ideas that Really Work (See page 21 for more information.) Wednesday, Feb. 7 #Institute18 Connect via Social Media Enhance your experience by connecting with LeadingAge Minnesota and other attendees before, during and after the Institute. Visit to register 45

46 Education Sessions See pages for track information. Wednesday, Feb. 7, :15 5:15 p.m. (continued) Concurrent Sessions 412 EXPRESS LEARNING SESSIONS: Mix & Match Programs in Each Round Resident and Customer Focus Technology and Business Practices Office Productivty 4:15 4:30 p.m. Choose One Shedding the Light on Improved Resident Care Discuss how a controlled lighting environment can improve the sleep cycle and resident care. Rudy Thibodeau, Vice President Sales & Marketing, Majestic Custom Electric Inc., Ramsey Assess and Prepare: Guarding Against Cybersecurity Risk Explore options to approach and lower cybersecurity risk in your organization. Lee Painter, Manager, CliftonLarsonAllen LLP, Minneapolis Entangled in Become More Efficient, More Effective Explore techniques to manage your and save hours in your day. Maggie Keller, Associate, Organized Audrey LLC, Minneapolis 4:35 4:50 p.m. Choose One Technology to Improve Communications with Hard of Hearing Residents Using the Online Game App Kahoots to Understand a Security Risk Analysis Productivity Pitfalls: Why Your Day Doesn t Work Out the Way You Plan Experience what it s like to be hard of hearing and explore technologies that can help. Robert Palmquist, CEO, Auditory Sciences, LLC, Northfield Know what a HIPAA Security Risk Analysis is and how to interpret and evaluate the results of a risk assessment and IT audit. Lee Painter, Manager, CliftonLarsonAllen LLP, Minneapolis Learn proven techniques to increase productivity in your work day. Maggie Keller, Associate, Organized Audrey LLC, Minneapolis 4:55 5:15 p.m. Choose One Generate More Leads Through Your Website and Online Presence Identify website design elements that make it easy for older adults to navigate and the top three ways to generate more leads. Tyler Larson, Digital Marketing Manager and Tara Stern, Vice President of Business Development, Imagewërks Marketing, Blaine Avoid a Security Breach: PCI Payment Card Compliance Case Study Identify common gaps and discuss strategies to protect your organization from a point of sale system breach. Lee Painter, Manager and Randy Romes, Principal, CliftonLarsonAllen LLP, Minneapolis The Tortoise Always Wins: Communication Skills are Still Your Best Asset Determine the five essential elements of a well-crafted and the power of handwritten notes. Maggie Keller, Associate, Organized Audrey LLC, Minneapolis (See page 21 for more information.) 46 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

47 5:45 6:45 p.m. Stars Among Us Awards Reception (invitation only) sponsored by Thrifty White Pharmacy (See page 14 for more information.) 8:30-11:30 p.m. Opening Night Celebration The R Factor Band at the InterContinental Hotel sponsored by Dougherty & Company LLC (See page 14 for more information.) Thursday, Feb. 8, :30 9:30 a.m. Concurrent Sessions 501 MDH Update: Home and Community- Based Services (HCBS) Update Hear the latest comprehensive home care survey trends and observations. Discover helpful tools for regulatory compliance available from MDH. Understand changes to the food code and lodging rule. Cathy Griffin, Manager, Home Care and Assisted Living Program and Steve Diaz, Food, Pools and Lodging Services Manager, Environmental Health Division, Minnesota Department of Health, St. Paul 502 MDH Update: Office of Health Facility Complaints Update Review current information about maltreatment reports and investigations for home care and care centers. Learn about current activities and initiatives within the Office of Health Facility Complaints. Identify information and resources available to providers and explore other timely topics through a question and answer session. Kris Lohrke, Director and Michelle Ness, Assistant Director, Office of Health Facility Complaints, Minnesota Department of Health, St. Paul 503 MDH Update: Engineering Program Update for Care Centers Receive updates on key topics under the life safety code and related regulations, including door inspections and emergency and stand-by power systems. Identify information and resources available to providers related to life safety code requirements. Explore other timely topics through a question and answer session. Robert Dehler, P.E., Engineering Program Manager, Minnesota Department of Health, St. Paul 504 Senior Living Trends and the New Generation of Customers Get an update on 65+ senior demographic trends in the Twin Cities and in greater Minnesota. Hear what Baby Boomers are looking for as they enter the senior housing market. Consider how to plan for this next generation of customers and the changes you may need to make in services and amenities. Cindy Schroer, Director and Peter Baum, Senior Consultant, CliftonLarsonAllen LLP, Minneapolis 505 Caring for the Spirited Customer: Behavioral Health Strategies Identify the required elements for behavioral health in Phase 2 of the new Requirements of Participation. Learn where to find helpful resources to assist with creating a behavioral health program. Describe three leadership strategies for caring for someone with challenging behaviors or mental health issues. Leah Killian-Smith, Director of Quality Assurance and Government Services, Pathway Health, Lake Elmo BE FRESH Thursday, Feb. 8 Visit to register 47

48 Education Sessions See pages for track information. Thursday, Feb. 8, :30 9:30 a.m. (continued) Concurrent Sessions 506 The Power of Non-Traditional Recruiting Explore different approaches to recruiting quality people and discuss which are the most and least effective. Through case studies, learn how non-traditional recruiting may include engaging families of residents, people living in your community and other sources. Take away new and refreshing approaches to recruiting quality staff. Bruce Matza, Principal, Innovations in Management, Woodbury 507 Antibiotic Stewardship - Key Clinical Strategies for Successful Outcomes Understand the new Centers for Disease Control (CDC) requirements and expectations for an antibiotic stewardship program. Identify the key expectations of the director of nursing and nursing home administrator for quality outcomes. Describe three essential leadership strategies for implementation and quality monitoring for successful outcomes Sue LaGrange, Director of Education, Pathway Health, Lake Elmo 508 Fundraising is a Team Sport! Learn to take the fear out of raising money to generate support and engagement from your colleagues, leadership, volunteers and donors to achieve your goals. Discover how to think positively and in new ways about fundraising to become more comfortable interacting with your team. Understand the Cycle of Successful Relationships. Take home ideas for specific actions to strengthen engagement within your organization in the fundraising process. Marcy Heim, CFRE, PLCC, President and Founder, The Artful Asker, Madison, Wis. 509 My Cook Resigned and I Need Help! Understand the basics of dining services should you suddenly be without a foodservice manager or cook. Gain tools to keep meal service running smoothly. Explore valuable resources that can help in this situation. Patrick Nickleson, Chef/Owner and Dawn Nickleson, CDM, Pastry Chef, Passion for Dining and Nutrition, Cottage Grove 510 Surveillance Systems: Rights of Clients and Providers Understand a resident/tenant s rights and limitations to placing a video camera in their living space. Balance the issues of a client s privacy with surveillance, resident and roommate privacy, employer rights and your organization s obligations to safeguard health information. Learn tips for creating policies for tenant and facility surveillance systems. Rebecca Coffin, Attorney, Voigt, Rodè & Boxeth, LLC, St. Paul 511 LEAD: A Diagnostic Approach to Improving Management Team Performance Learn about field tested fundamental leadership practices for older adult services organizations. Explore proactive leadership approaches to achieve greater success and their impact on management team performance. Gain an awareness of the diagnostic tools and resources available to make changes. Doug Olson, Senior Advisor and Lisa Thomson, Pathway Health, Lake Elmo 512 Getting Started with OnTrack - An Informational Session Learn about the new online, on-demand OnTrack Nursing Assistant Training Program developed by the LeadingAge Minnesota Foundation and powered by EduCare. Experience the interactive and person-centered curriculum. Identify the steps needed to implement OnTrack in your community. Jenna Kellerman, Director of Workforce Solutions, LeadingAge Minnesota, St. Paul 48 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

49 513 DISCUSSION DEN - Social Media - Bane or Blessing? (See page 21 for more information.) 9 a.m. 1 p.m. Exhibit Hall Open (See page 10 and 11 for more information.) 9:30 a.m. 10:30 a.m. Dedicated Exhibit Hall Time 10:30 11:30 a.m. Concurrent Sessions 601 MDH Update: Licensing and Certification Update for Care Centers Describe recent trends in care center licensing and certification surveys and identify opportunities for providers to maintain compliance with current requirements. Reflect on the implementation of revised federal requirements and new survey process and receive key take-aways based on experience to date. Identify information and resources available to providers. Mary Absolon, RN, MSN, Licensing and Certification Program Manager, Minnesota Department of Health, St. Paul 602 MN State Fire Marshal Fire Safety Updates for Senior Housing Settings Understand what fire safety requirements apply to senior housing settings and the roles of the Minnesota State Fire Marshal and local fire code officials. Learn about specific requirements applicable to senior housing such as emergency plans, alarm systems and locking arrangements. Explore other timely topics through a question and answer session. Tom Jenson, Deputy State Fire Marshal and Code Specialist, Minnesota State Fire Marshal Division, St. Paul 603 Market Feasibility Disrupted: Rethinking Industry Norms Examine supply and demand, penetration rates and age cohort metrics to understand how they can be misinterpreted, potentially obscuring their true impact on the success of a senior housing project. Interpret the non-income asset data used in market studies to understand what it means given the hidden truths behind the local housing market and the debt realities of tomorrow s seniors. Analyze a new project s probability of success by reviewing the labor statistics in the specific market area, factoring in the caregiver shortage, the data and reasons behind high employee turnover, and labor s impact on a project s bottom line. Dana Wollschlager, Principal and Practice Leader and Jamie Timoteo, Vice President, Plante Moran Living Forward, Chicago, Ill. 604 A Model for Collaborative Decision-Making Recognize a very predictable pattern of behavior with people in group decision-making. Experience how you can best respond to those different behaviors to lead to a more collaborative outcome. Participate in breakout groups with your actual experiences to practice and take home collaboration skills. Bruce R. Matza, Principal, Innovations in Management, Woodbury 605 Increasing Behavioral Health Competence in Care Centers brought to you by the Associated Clinic of Psychology Know what CMS expects under the Requirements of Participation for staff competencies in caring for persons with behavioral health needs. Understand what competent behavioral health care looks like so your organization knows the specific standard to achieve. Take home concrete strategies for enhancing compliance for behavioral health under the ROPs. John Brose, Ph.D., LP, LMDT, LADC and Director, Associated Clinic of Psychology, Minneapolis Thursday, Feb. 8 Visit to register 49

50 Education Sessions See pages for track information. Thursday, Feb. 8, :30 11:30 a.m. (continued) Concurrent Sessions 606 Tenant-Landlord Law (HOUSING CORE KNOWLEDGE) Refresh your knowledge about tenant-landlord laws. Discuss the legal actions and strategies available to landlords related to tenant lease violations ranging from behavior issues to nonpayment. Analyze practical interventions and approaches to manage difficult tenant behaviors and remain in compliance with legal requirements. Understand the required processes, documentation and measures when it is necessary to proceed with eviction. April Boxeth, Attorney, Voigt, Rodè and Boxeth, LLC, St. Paul 607 How to Ask for Anything - Artfully! Learn to think positively about asking others for money in your fundraising. Recognize why it is important that your ask must be clear. Learn a simple three-sentence recipe to write and present a clear ask of others. Use this recipe to dramatically increase your yeses to fundraising and other requests. Marcy Heim, CFRE, PLCC, President and Founder, The Artful Asker, Madison, Wis. 608 Dysphagia Diet Guidelines Go International Identify differences and similarities between the current National Dysphagia Diet (NDD) and the International Dysphagia Diet Standardization Initiative (IDDSI). Understand the purpose and benefits of moving to international standards for the dysphagia diet. Develop a game plan for adapting IDDSI in your organization. Debra Zwiefelhofer, President/Owner, Nutrition Affairs, Houlton, Wis. 609 Know Your Residents, Know Your Team, Prevent Abuse Appreciate how knowing your team members life experiences and stressors (such as precarious housing or transportation, debt, family situations) helps you understand their approach to care delivery and potential triggers for abuse. Know your residents/clients and the legal requirements well enough to write a truly individualized abuse prevention plan and care plan, identify triggers for client aggression and approach end-of-life decisions. Obtain creative solutions to your case scenarios regarding staff burnout, abusive residents and difficult families through group interaction and problem solving considering the law, regulations and the advocate s perspectives. Susan Voigt, Attorney/Partner, Voigt, Rodè & Boxeth, LLC, St. Paul and Iris Freeman, Adjunct Faculty, Mitchell Hamline College of Law, St. Paul 610 Food Sanitation: Keep Calm and Follow the Rules! Refresh your knowledge of federal and state regulations regarding food safety and sanitation. Discuss common citations and how they can be avoided so you can remain in compliance. Recognize the importance of educating all staff about important food safety and sanitation issues outside of the kitchen, while incorporating a culture of service. Christine Link, MBA, RD, LD, Marketing Dietitian, Martin Brothers Distributing Company, Inc., Cedar Falls, Iowa 611 EXCELLENCE IN PRACTICE AWARD PRESENTATION Virtual Reality: Innovation Award Winner Explore the exciting world of virtual reality and hear the stories of how it has brought meaningful life experiences to tenants and residents. Hear how the partnership between the Ebenezer campus and Visual Inc. developed to bring this innovative idea to fruition. Consider how your organization can implement this unique program. Joel Prevost, Campus Administrator, Christine Mangold, Life Long Learning Coordinator and Leah Bird, Administrator Intern, Ebenezer Minneapolis Campus; Chuck Olsen, CEO and Co- Founder and Esra Kucukciftci, President, Visual Inc., Minneapolis 50 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

51 612 Make Sure Your Compliance and Ethics Program Meets CMS Requirements Identify the specific regulatory requirements for an ethics and compliance program. Create timelines and approaches for complying with new CMS requirements. Learn best practices for developing an ethics and compliance program. Michelle Klegon, Attorney, Klegon Law Office, Ltd., Minneapolis 613 DISCUSSION DEN - Cliché-Busting Realities of Making Quality Work (See page 21 for more information.) 11:30 a.m. 12:30 p.m. Snacks in the Exhibit Hall sponsored by Compeer Financial (See page 15 for more information.) 11:40 a.m. 12:20 p.m. Fund Development Networking Lunch at RiverCentre (See page 15 for more information.) 12:30 2:15 p.m. General Session and Awards (See page 7 for more information.) 2:15 2:30 p.m. Break 2:30 3:30 p.m. Concurrent Sessions 701 DHS Update: Care Center Rates and Policy Review the findings and issues related to the Jan. 1, 2018 rates for care centers. Understand the impact of PIPP/QIIP and other care center-related quality measure initiatives. Become familiar with trends in cost report audit findings. Kim Brenne, Audit Director and Val Cooke, Division Director, Nursing Facility Rates and Policy, Minnesota Department of Human Services, St. Paul 702 MN State Fire Marshal Life Safety Code Updates for Care Centers Identify the top 10 K-tags being cited in life safety surveys to help you maintain compliance with current requirements. Learn about current activities and initiatives within the State Fire Marshal s health inspection team. Explore other timely topics through a question and answer session. Tom Linhoff, Fire Safety Supervisor, Minnesota State Fire Marshal Division, St. Paul 703 The Value of Your Brand Visit to register Understand the obvious and subtle connections between your organization s mission, culture and brand. Gain insights into recent brand development and brand refresh projects that positively impacted mission, culture and brand awareness and contrast to common mistakes that negatively impacted mission and culture and confused the marketplace. Learn how to connect your purpose, culture and brand to ensure your organization s mission is forever sustainable. Wayne Langley, President and Derek Dunham, Vice President Client Services, Varsity, Wormleysburg, Pa. 704 ICan: Quality Improvement Case Studies from the Front Lines of Care Learn how to empower front-line staff to identify improvement opportunities and develop test solutions. Explore examples of successful projects through case studies presented by the 2017 ICan Award recipients. Take home ICan implementation strategies that can be used within your organization. Julie Apold, Vice President of Quality and Performance Excellence, Laura Lutgens, HSS Program Director and Sandy Benson, HSS Transformation Coach, LeadingAge Minnesota, St. Paul BE DARING 51 Thursday, Feb. 8

52 Education Sessions See pages for track information. Thursday, Feb. 8, :30 3:30 p.m. (continued) Concurrent Sessions 705 A Strengths-Based Approach to Behavioral Health Care brought to you by the Associated Clinic of Psychology Appreciate the existing coping skills utilized by persons with lifelong mental illnesses so you can partner with them to improve their behavioral health care. Learn how to identify and build on those strengths to help them increase resiliency for future challenges. Recognize your own unique strengths as a resiliency building strategy to counter the stress and burnout that may come with caring for a challenging population of older adults. John Brose, Ph.D., LP, LMFT, LADC and Director, Associated Clinic of Psychology, Minneapolis 706 Scooters, Support Animals and Fair Housing - Managing Tenant Requests (HOUSING CORE KNOWLEDGE) Review tenant rights and housing provider obligations under the fair housing laws. Explore best practices for managing tenant requests for reasonable accommodations. Discuss how to work together with your staff and tenants to prevent fair housing violations. Michelle Klegon, Attorney, Klegon Law Office, Ltd., Minneapolis 707 It s a RAP! A Relationship Action Plan for Your Donors Know how to move from reactive and stressful to proactive and calm with your donor relationships. Describe successful strategies for increasing both the numbers and amounts of major gifts. Discover how to incorporate RAPs into what you already do. Take home ideas for ensuring that donors are appreciated and thanked. Marcy Heim, CFRE, PLCC, President and Founder, The Artful Asker, Madison, Wis. 708 Leveraging Technology to Strengthen Person-Centered Care Learn how Lyngblomsten uses various technologies including Skype and electronic menu ordering to strengthen person-centered care and improve the organization s efficiency. Explore common obstacles that prevent these technologies from being implemented in a service setting and why it is crucial to break through the barriers. Discover best-practice techniques and tools to overcome obstacles and embrace technology in your setting. Janet Byrnes, Assistant Administrator, Lyngblomsten, St. Paul 709 Building Nursing Competencies in Post-Acute Care Describe the essential elements of a nursing competency. Learn the steps necessary to create a learning tool to show competency. Identify core clinical competencies. Leah Killian-Smith, Director of Quality Assurance and Government Services, Pathway Health, Lake Elmo 710 Inter disciplinary Person-Centered Rehabilitation Program Examine the current culture and practice in typical skilled nursing rehabilitation settings that leads to a silo mentality and broken communication and collaboration. Become familiar with a Clinical Grand Rounds program as a solutions-oriented and holistic approach to address clients current needs and its immediate benefits including improved quality measures, customer satisfaction, interdisciplinary collaboration and communication. Explore how your organization might implement Clinical Grand Rounds in your fast-paced skilled environment. Jamie Garnto, OT, Director of Rehab, Infinity Rehab, Minneapolis 52 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

53 711 Improving the Dining Experience: Small Change, Big Impact! Discuss the challenges of meeting the rising expectations of current and future dining customers that are influenced by the evolution of food networks, corner coffee shops and healthier restaurant options. Share your ideas for small changes that lead to big results and learn from others experiences at the same time. Explore ways to incorporate the latest food trends into daily menus to keep your dining experience fresh and enticing. Patrick Nickleson, Chef Owner and Dawn Nickleson, CDM, Chef, Passion for Dining and Nutrition, Cottage Grove 712 Extending Long-Term Care Management into the Community Name at least three reasons why long-term care management is essential to population health. Describe key elements of the community-based care management role in population health. Identify two ways to integrate long-term communitybased care management into your eco-system. Matt Kinne, Vice President, Population Health and Angela Nelson, RN, Life Care Manager, Lifesprk, Edina 713 DISCUSSION DEN - Bold and Unique Marketing Campaigns (See page 21 for more information.) 3:30 3:45 p.m. Break 3:45 4:45 p.m. Concurrent Sessions 801 DHS Update: Minnesota Board on Aging 2030 Update Hear about priorities identified through the work of Minnesota 2030 and the project s next steps. Discuss and provide feedback to the Minnesota Board on Aging on the initial findings. Help inform the future work and priorities of the Minnesota Board on Aging. Kari Benson, Executive Director and Reena Shetty, Planning Coordinator, Minnesota Board on Aging, St. Paul; and Mike Saindon, Program Administrator, Aging and Adult Services Division, Minnesota Department of Human Services, St. Paul 802 Does Healing Touch Have a Place in Your Community? Explore the use and benefits of Healing Touch as a complementary care practice, especially in cancer care, pre- or post-surgery and dementia care. Participate in an activity that demonstrates the practice in action. Explore models of delivery and strategies to implement Healing Touch into your current practice. Katie Gross, Director of Nursing, Gianna Homes, Minnetonka 803 Ask the Doctor About Your Behavioral Health Challenges brought to you by the Associated Clinic of Psychology Discover the range of behavioral health issues currently being addressed by aging services providers to gain insights on serving the unique needs of persons with mental illness. Discuss behavioral health care best practices recommended by licensed professionals that you can apply in your own setting to improve the care of persons with mental illness. John Brose, Ph.D., LP, LMFT, LADC and Director, Associated Clinic of Psychology, Minneapolis Thursday, Feb. 8 BE ADVENTUROUS BE CONFIDENT Visit to register 53

54 Education Sessions See pages for track information. Thursday, Feb. 8, :45 4:45 p.m. (continued) Concurrent Sessions 804 Practical Strategies for Successful Building Project Code Compliance Get first-hand knowledge of the correct process and procedures to successfully submit a building project for plan review with the State of Minnesota. Debunk misinformation and develop strategies to get existing renovation projects reviewed and approved. Learn common issues and pitfalls the code reviewers have seen through the years. Tu-Anh Bui Johnson, Associate, Wold Architects and Engineers, St. Paul; Bob Dehler, Engineering Program Manager, Minnesota Department of Health, Health Regulation Division, St. Paul; and Deb Barnes, Administrator/Executive Director, Lakeview Methodist Health Services, Fairmont 805 Creative Staffing Models for Nursing in LTC Identify three new ideas to build creative staffing patterns in a variety of departments/functions. Analyze workflow processes and identify areas to improve efficiency across your organization. Describe criteria to set up a self-staffing model for your organization. Sue LaGrange, Director of Education, Pathway Health, Lake Elmo 806 Grant Writing Basics for Aging Services Providers Acquire tips to writing effective grant applications. Explore the grant writing process in depth so that you can start the process with a knowledgeable foundation of what to expect. Identify potential resources for grant funding of aging services-related projects. Terri Foley, Program Officer, LeadingAge Minnesota Foundation, St. Paul 807 Using an Infection Control Risk Assessment to Reduce Illness During Disruptions to Your Building Understand the role of an Infection Control Risk Assessment (ICRA) in preventing the spread of illness to residents/clients and staff during construction, maintenance or remodeling. List the components of a Risk Assessment process and how it s completed to successfully operationalize it in your building. Discuss the potential negative outcomes if proper precautions and protocols are not followed. Utilize real life case study examples to gain practical information you can use to adopt the ICRA and train staff. Matt Campanario, Outreach Specialist, North Central States Regional Council of Carpenters, Brainerd 808 Senior Marketing: The Critical Pieces You May Be Missing Discuss how to share your senior care stories to the media, external audiences and internal stakeholders through video, online content and social media. Audit your organization s online marketing presence. Create a low- to no-cost DIY strategy to boost public relations and marketing opportunities, reach potential customers and increase census. Chris Herzog, Owner and Senior Strategist and Sarah Stokes, Owner and Senior Strategist, Stokes+HERZOG Advertising and Public Relations, Eau Claire, Wis. 809 Successful TCU Operations in Value- Based Reimbursement Discuss a variety of external factors impacting post-acute care today and in the future. Explore what TCU partners are looking for and expecting in new reimbursement models. Identify some cultural and operational changes your organization can make to be successful in a value-based health care environment. Blaine Gamst, Executive Director, Ecumen Lakeshore, Duluth 54 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

55 810 Disaster Preparedness for Culinary Services Review requirements for keeping food at the correct temperatures and other safety precautions you must take in the event of a disaster. Consider what training needs to occur before a disaster happens so staff are prepared to handle whatever comes their way and preserve regulatory compliance. Identify strategies and resources for operating food service during/after disaster events. Mary Ryan, Corporate Director of Culinary Services and Laurie Thompson, Corporate Project Coordinator, Walker Methodist, Minneapolis 811 Riding Off into the Sunset? A Trail Guide to Succession Planning Assess your organization s current and future succession planning needs for retirements, unplanned departures, promotions or other reasons. Identify the most critical roles and responsibilities for succession planning and the competencies necessary for each. Evaluate your organization s readiness for successions and generate a guide for a proactive approach to mitigate related issues. Tina Nazier, Director, Wipfli LLP, Eau Claire, Wis. 812 DISCUSSION DEN - Balancing Act: Can Resident Autonomy and Safety Coexist? (See page 21 for more information.) 7 p.m. Let s Play Hockey! Minnesota Wild vs. Arizona Coyotes (Pre-registration required. Tickets are limited. See pages 15 and 61 for more information.) BE BRAVE Friday, Feb. 9, :30 10 a.m. Faith & Inspiration Breakfast at the RiverCentre Grand Ballroom (See page 8 for more information.) 10 10:15 a.m. Break 10:15 a.m. 12:30 p.m. Mini-Intensive Concurrent Sessions (includes a 15-minute break) 901 The Art of Fun: Tapping into Your Personal Sense of Peace and Play Recognize opportunities for weaving peace and play throughout your day. Learn the easy-to-remember LOVE acronym as a simple guide to successful, dementia-friendly communication with the clients you serve. Explore and practice engaging with your work environment in a way that promotes well-being and creative thinking. Mindy Bolton, BA, CDP, CDCS, Creative Engagement Professional, Certified Dementia Practitioner and Communication Specialist, Minneapolis; and Colleen Wold- Hiebeler, Singer, Musician, Apple Valley 902 What Would You Do? An Interactive Learning Experience Participate with your team in this interactive session of real-life scenarios and problem solving. Hear the scenarios and think creatively to create action plans. Share your knowledge and benefit from the expertise of an attorney, ombudsman and DHS policy expert. Robert Rodè Attorney/Partner, Voigt, Rodè & Boxeth, LLC, St. Paul; Greg Leahy, Program Administrator Principal, Minnesota Department of Human Services, St. Paul; and Cheryl Hennen, Deputy Ombudsman, Office of Ombudsman for Long-Term Care, St. Paul Friday, Feb. 9 Visit to register 55

56 Education Sessions See pages for track information. Friday, Feb. 9, :15 a.m. 12:30 p.m. (continued) Mini-Intensive Concurrent Sessions 903 Mental Illness, Impairment and the Capacity to Sign Legal Documents Know the legal definition of capacity and how the level depends upon the situation. Compare and contrast the legal concepts of Testamentary and Contractual Capacity. Recognize the significance of evaluating capacity prior to signing legal documents. Identify red flags of undue influence and the ethical challenges associated with them. Apply the legal concepts of capacity and ethical decisionmaking to real life case study examples of persons with mental illness in aging services settings. Kate Stellmach Freiert, Attorney, Maser Amundson Boggio & Hendricks, P.A., Minneapolis 904 Preventing Suicide in Older Adults Discover how suicide among older adults tends to be more carefully planned and carried out than those of younger people, especially if there are underlying physical or mental health conditions. Know how to recognize the warning signs of a suicide crisis in your clients/residents and become familiar with three important steps necessary to prevent suicide. Understand the importance of working with and educating family members about limiting their loved one s access to the most common lethal means (guns, medication and alcohol) for completing suicide and take home strategies that can help. Learn about resources to help you, your staff and families assist clients/residents at risk of suicide. Kay King, Older Adults Program Director, National Alliance on Mental Illness (NAMI) Minnesota, St. Paul 10:15 a.m. 11:15 a.m. Concurrent Sessions 1001 MN Department of Commerce Update on Financial Exploitation of Seniors Understand the scope of financial exploitation of seniors in Minnesota and why you should be concerned about it. Become familiar with the type of scams seniors are falling prey to, by whom and what you can do to prevent or stop the exploitation. Describe the profile of those most at risk and how to identify the signs of victimization. Identify resources you can use to assist in dealing with this difficult issue on behalf of your residents/clients. Hear about public policy initiatives related to the financial exploitation of seniors. Representative, Office of the Commissioner, Minnesota Department of Commerce, St. Paul 1002 Learnings After Three Rounds of Minnesota s Value-Based Reimbursement (VBR) Cost Reports Reflect on trends in nursing facility costs under the VBR statute and how you can use this data to compare your facility to others. Discover common adjustments being made by the Minnesota Department of Human Services to the nursing facility cost reports. Learn how the changes in cost patterns are affecting payment rates. Greg TaBelle, Reimbursement Director, CliftonLarsonAllen, LLP, Minneapolis; and Jeff Bostic, Director of Data and Financial Policy, LeadingAge Minnesota, St. Paul 1003 Hot Topics in Employment Law Discover proposed changes to the Fair Labor Standards Act (FLSA) that will likely impact you as an employer. Learn about the latest developments with the Americans with Disabilities Act (ADA), particularly related to the Family Medical Leave Act (FMLA) and your policies on staff leaves of absence. Describe ongoing legal discussions over the use of medical marijuana. Discuss policies you as an employer can put into place regarding dress codes, tattoos and body piercings, etc. Explore current employment religious accommodation issues ranging from food to holidays to prayers - and everything in between. Update your knowledge about employment laws related to sexual orientation so you remain in compliance. Penelope (Penny) Phillips, Attorney, Felhaber Larson, Minneapolis 56 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

57 1004 Being Elderly and Homeless in MN Recognize the forces behind the growth trend in older adults who are first-time homeless. Understand the unique challenges facing the homeless elderly and what they are doing to cope. Learn how one organization is working on behalf of the homeless elderly and the service delivery models they are using to address this challenge. Reflect on what your community and aging services organization could do to serve the elderly who are without housing. Melea Blanchard, Program Supervisor, Jeffrey Maciej, LICSW/Case Manager and Lori Halbur, LICSW, Case Manager, Homeless Elders, Minneapolis; and Kate Searls, Senior Policy Research Analyst, Catholic Charities of St. Paul and Minneapolis Michelle Klegon, Attorney, Klegon Law Office, Ltd., Minneapolis; and Natasha Merz, Deputy Ombudsman, Office of Ombudsman for Long-Term Care, St. Paul 1102 The Brain Science and Art of Courageous Conversations Understand the current brain science that explains why certain people and situations trigger strong emotions and what can be done to minimize the relational damage caused by such moments. Learn three practical ways to be skillfully direct when tensions run high. Discover what expert communicators say, think and do in challenging relationships. Tom Esch, President and CEO, Esch Consulting, LLC, St. Paul 1005 New and Improved: POLST MN Review the essential elements and implementation of a Provider Orders for Life Sustaining Treatment (POLST). Identify who should have a POLST conversation and when. Compare and contrast the purposes of a Living Will versus a POLST. April Boxeth, Attorney, Voigt, Rodè & Boxeth, LLC, St. Paul; and Edward Ratner, MD, Associate Professor of Medicine, Division of General Internal Medicine, Center for Bioethics, University of Minnesota, Minneapolis 1006 DISCUSSION DEN - Blue Sky Thinking About the Future of Older Adult Services (See page 21 for more information.) 11:15 11:30 a.m. Break 11:30 a.m. 12:30 p.m. Concurrent Sessions 1101 Spot and Stop Financial Abuse in Senior Housing and Home Care Discuss different types and trends of financial abuse experienced by vulnerable adults in senior housing and home care settings. Explore steps you can take to prevent or stop abuse. Identify available resources for both providers and vulnerable adults when financial abuse is suspected Infection Prevention and Control Program Assessment and Review Identify key components of an infection prevention and control program. Describe an effective surveillance system. Tammy Hale, RN, Nurse Specialist/ICAR, Minnesota Department of Health, St. Paul 1104 Beyond Orientation and Training: The Human Factor of Motivation Identify the challenges of motivating employees so you can work to reduce the barriers. Imagine the opportunities for performance improvement, positive outcomes and job satisfaction through a motivated team. List steps you can take to motivate your employees from hire to retire. Lores Vlaminck, RN, BSN, MA, CHPN, Principal, Lores Consulting, Rochester 1105 DISCUSSION DEN - Stress Relievers and Productivity Enhancers - An Oxymoron? (See page 21 for more information.) 12:30 p.m. Conference Adjourns Friday, Feb. 9 Visit to register 57

58 Leadership Development LeadingAge Minnesota is boldly committed to developing leaders in our field who will transform the aging experience and how we serve older adults. Leadership Academy Grooming the new generation of high impact leaders A year-long leadership development program includes leadership theory, experiential learning, self-discovery, critical skill development and action learning. More than 200 bold leaders have successfully graduated from this exceptional program. Critical skill development in deep listening and communications, inspiring and motivating teams, appreciative inquiry, maximizing strengths, decision making and problem solving, creating a culture of innovation, resiliency and much more Mentorship support through personal coaching teams MN Leaders in Residence candid conversations with experienced leaders who share their professional and personal leadership stories Applications for the class will be available in January at LeadingAgeMN.org under Education and Events We gratefully acknowledge our generous sponsor who makes this program possible and affordable: Nursing Leadership Symposium 25+ years of developing transformational nursing leaders in aging services This exceptional five-month program helps professionals make a successful transition from clinical care to the role of a professional executive nurse leader or director of nursing. The program combines lecture, experiential learning, small and large group discussion, independent work assignments, research and valuable learning and insights from guest experts in the field. Essential leadership skills and resilience Building effective teams Critical thinking and management skills Strategies to improve processes and define new clinical approaches, policies and programs Heightened awareness of meeting professional and regulatory standards Strategic planning Managing and leading organizational change Course details and registration information for the 2018 class will be available in January at LeadingAgeMN.org under Education and Events We gratefully acknowledge our generous sponsor who makes this program possible and affordable: 58 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

59 Session Coordinator RSVP Form It takes a team of people to make an event the size of the LeadingAge Minnesota Institute & Expo go smoothly. Would you like to join our team and help make this event a success by serving as a session coordinator? This volunteer job involves: No public speaking! No previous experience! A willingness to help and a sense of hospitality. Ability to follow a short checklist of instructions. We encourage both attendees and exhibitors to volunteer for as many sessions as you d like. All session coordinators must be registered to attend the Institute prior to volunteering. Please complete and return this form by Tuesday, January 16, Coordinator positions will be assigned on a first-requested basis. A confirmation will be sent to volunteer coordinators in late January/early February. Date/Times/Session number 1st Choice 2nd Choice 3rd Choice Wednesday, Feb. 7-12:15-1:15 p.m. (100 series) Wednesday, Feb. 7-1:45-2:45 p.m. (200 series) Wednesday, Feb p.m. (300 series) Wednesday, Feb. 7-4:15-5:15 p.m. (400 series) Thursday, Feb. 8-8:30-9:30 a.m. (500 series) Thursday, Feb. 8-10:30-11:30 a.m. (600 series) Thursday, Feb. 8-2:30-3:30 p.m. (700 series) Thursday, Feb. 8-3:45-4:45 p.m. (800 series) Friday, Feb. 9-10:15 a.m. - 12:30 p.m. (900 series) Friday, Feb. 9-10:15-11:15 a.m. (1000 series) Friday, Feb. 9-11:30 a.m. - 12:30 p.m. (1100 series) Name Title Organization City Phone # address (required) PLEASE COMPLETE THIS FORM BY: JANUARY 16, 2018 Return it as an attachment/pdf document and send to Ashley Rogers, Education Coordinator, LeadingAge Minnesota at arogers@leadingagemn.org. Questions? Call or Visit to register 59

60 Registration & General Information REGISTRATION FEE STRUCTURE IS UNIQUE FOR INSTITUTE Unlike any other educational program, the fee structure for Institute is designed for flexibility and maximum economic benefit. A single flat fee is charged for each organization (building, service site or entity) and includes full conference participation for all staff employed at that site/service entity. Fees for care centers and housing are based on the number of beds or units. Corporate/management organization fees are based on the number of provider sites owned and/or managed. Each building/service site/entity must register and pay separately, even if sharing a campus. REGISTRATION CATEGORIES Organizational This fee applies to corporate/management companies, care centers, housing establishments, adult day programs, communitybased service organizations and non-exhibiting vendors. One flat registration fee is pre-determined based on membership type (service line, size, geographic location) and includes conference participation for all staff on the payroll of the site/ entity and board members. Campuses each building or service entity on a single campus must register and pay a separate fee (i.e., care center, assisted living, independent housing, adult day). Individual This fee applies if only one employee of a member provider organization is attending the conference, full-time students or faculty members, state/government agency employees or for a single person to attend the Expo only. If two or more people are attending, the organizational fee structure applies. Employees of Business Partners or non-exhibiting vendors fall under the organizational fee structure and are not eligible for the individual conference fee. Special Events An additional per-person fee applies to attend the Pre-Conference Intensives, Governance Intensive and Wild Game. What your registration fee includes Registration fees include admission to and electronic course materials for all educational programs offered on Wednesday, Thursday and Friday (except for single-day registrations and sessions/events that have a separate registration fee), CEUs, access to the exhibit hall and evening events. Other food and beverages are not covered. Registration Deadline - Jan. 5, 2018 Save $100 on each organization registration when completed online by Friday, Jan. 5, After Jan. 5, pay the regular fee listed. Pre-registration for concurrent sessions Registration for concurrent sessions and special events are required for each participant to avoid overcrowding in session rooms. Sessions are listed by the session number, title and description online. Unique s required for each attendee Each person registered must have a unique address. All registered attendees will receive an prior to the Institute containing a unique barcode to print their badge and access event details, the Institute app, session handouts and important conference information before, during and after the event. Payment Members may pay by credit card or be invoiced. Prospective member fees are due with registration. Cancellations, no-shows and refunds Cancel in writing by Jan. 27, 2018 to receive a refund, less a $50 processing fee. No refunds for cancellations received after Jan. 27, 2018 or for no-shows. LeadingAge Minnesota reserves the right to cancel individual sessions within the Institute. Wild game tickets are not refundable. OTHER GENERAL INFORMATION No Soliciting Except Registered Exhibitors Institute participants agree to refrain from marketing products or services during the conference. Registered exhibitors are the exception. Photography and Video Release Statement Sessions and activities may be photographed or video-recorded. Attendance at the Institute constitutes the consent of all attendees to the future broadcast, publication or other use of photographs or videos at the sole discretion of LeadingAge Minnesota. Sleeping room reservations We have secured four hotels for the 2018 Institute in St. Paul. See page 62 for more details on lodging options and reservations. Room blocks will be held until Tuesday, Jan. 16, For further information Lodging, Sponsorship or Exhibitor information: Jenny Prosser at jprosser@leadingagemn.org Pre-Conference Intensives, Concurrent Sessions or CEUs: Heidi Simpson at hsimpson@leadingagemn.org Board Basics or Governance Intensive: Barbara Landeen at blandeen@leadingagemn.org Online Registration Assistance: Education Department at education@leadingagemn.org, or Note: If you are disabled, require special services or have dietary restrictions, include the information in your online registration or describe via to Jenny Prosser at jprosser@leadingagemn.org. 60 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

61 2018 Institute Fee Structure ONE FEE FOR YOUR ENTIRE TEAM! ORGANIZATIONAL REGISTRATION FEES Single fee includes conference participation for all staff at a single location/entity. SAVE $100 by registering before Jan. 5, CARE CENTERS Number of Care Member Rate Member Rate Center Beds Metro* Greater MN Regular Rate Regular Rate 1-40 $905 $ $1,205 $ $1,625 $1, $1,800 $1, $1,885 $1,380 Prospective member Care Center fee is $2,010 *Metro area includes Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties. ADULT DAY CENTER Member Rate Regular Rate $260 Prospective member Adult Day Center fee is $410 HOUSING Number of Housing Units 1-20 $ $ $ $775 Member Rate Regular Rate Prospective member Housing fee is $905 ASSOCIATE COMPANIES Member Rate Regular Rate $545* REGISTER ON OR BEFORE JAN. 5, 2018, SAVE $100. REGISTER AFTER JAN. 5, 2018, PAY THE REGULAR FEE LISTED. Prospective member Associate Company fee is $715 *Includes home care, hospice and other community-based services. CORPORATE/MANAGEMENT COMPANY Number of Owned and Managed Sites in MN 1-5 $ $ $1,000 Member Rate Regular Rate Prospective member Corporate Office fee is $1,130 NON-EXHIBITING VENDORS Business Partner $850 Prospective Business Partner $1,240 INDIVIDUAL REGISTRATION FEES All fees are listed per-person. $100 discount does not apply. CONFERENCE REGISTRATION Provider/Associate Member (one day)* $180 Provider/Associate Member (full conference)* $350 Prospective Provider (full conference)* $495 Full-time Student/Faculty Member# $30 State/Government Agency Staff $85 Expo Only One-Day Pass - Provider $30 Expo Only One-Day Pass - Vendor $110 * Individual fees are for one person only from your organization to attend the Institute. If registering more than one person, please refer to the organizational fees above. # Students can volunteer to work a shift for comped admission. SPECIAL EVENTS Member / Non-Member Full Day Pre-Conference Intensive A $130 / $190 Afternoon Pre-Conference Intensive B $85 / $145 Afternoon Pre-Conference Intensive C $85 / $145 Afternoon Pre-Conference Intensive D $85 / $145 Afternoon Pre-Conference Intensive E $85 / $145 Afternoon Pre-Conference Intensive F $85 / $145 Governance Intensive (Feb. 7) $125 Let s Play Hockey! (Feb. 8) $87 Not a Member? Join today and save! Contact membership@leadingagemn.org to explore the value of membership! Registration Questions? Contact education@leadingagemn.org Visit to register 61

62 Institute Lodging Book your hotel rooms for the Institute now! IMPORTANT You must make reservations either through the links below, or ask for the LeadingAge Minnesota group rate when calling to receive the discounted rates listed; otherwise prevailing rates will be charged DoubleTree by Hilton Downtown St. Paul (connected via tunnel) 411 Minnesota Street, St. Paul, MN Rate: $147 Single or Double Reservation Number: Reservation Link: Holiday Inn St. Paul Downtown (across the street from RiverCentre, no tunnel access) 175 7th Street W., St. Paul, MN Rate: $151 Single or Double Reservation Number: Reservation Link: HEADQUARTER HOTEL InterContinental Saint Paul Riverfront (connected via tunnel) 11 East Kellogg Boulevard, St. Paul MN Rate: $148 Single or Double Reservation Number: Reservation Link: The Saint Paul Hotel (connected via tunnel) 350 Market Street, St. Paul, MN Rate: $163 Single or Double Reservation Number: Reservation Link: Select Group/Block as the special rate and enter LDA as the code. When calling for your reservation, please ask for the LeadingAge Minnesota group rate at any of the four hotels. Room blocks will be held until Tuesday, Jan. 16, Please direct all lodging related questions or concerns to Jenny Prosser at or jprosser@leadingagemn.org. Shuttle Service Complimentary shuttle service will be provided from the DoubleTree and InterContinental hotels to/from RiverCentre for Institute participants. Parking During the Institute Parking fees are not included with your Institute registration. Parking downtown costs money, please be prepared to pay a daily parking fee. For daily Institute commuters, LeadingAge Minnesota recommends the RiverCentre Parking Ramp located on Kellogg Boulevard across from the RiverCentre. The RiverCentre Parking Ramp has affordable and ample parking with 1,600 stalls. For Institute participants staying overnight, LeadingAge Minnesota recommends parking in the ramp/lot that is attached to your hotel. Should the RiverCentre Parking Ramp and hotel ramps/lots be full, you can view a map of downtown St. Paul ramps/ lots at Reserve ONLY the hotel rooms you need to avoid a cancellation fee. Hotel room blocks fill up quickly, due in part to organizations booking rooms that are later cancelled. Please book only the hotel rooms you are certain you will use. All room cancellations after Jan. 16, 2018, and all no-shows will be subject to one-night room and tax charged to the credit card on file. 62 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

63 What s Happening in St.Paul There s plenty to do in Saint Paul whatever your preference. Hockey, concerts, poetry slams, brewery tours, Winter Carnival, museum and gallery exhibits, shopping and so much more... Plan your free time before you arrive at the Institute. Browse Visit Saint Paul s website at: For the first time ever, the Saint Paul Winter Carnival is in full swing during the Institute! Enjoy this annual festival in Rice Park, located right outside the RiverCentre. Highlights of this winter wonderland include ice sculptures on display, ice skating, live entertainment on the Rice Park stage, vendor booths and you can even sit in a Royal Throne made of ice. For more information visit: Light Rail Transit Information Park your car at one of the METRO Green Line locations and take the Light Rail into downtown St. Paul to the 10th Street or Central Station (both stations are a half mile away or 6-8 city blocks from the RiverCentre). Trains operate 24 hours a day, seven days a week. Trips operate every 10 minutes throughout the day, every minutes in the evening and every minutes overnight. Visit for more information. Visit to register 63

64 MAKING CONNECTIONS We re proud to support LeadingAge Minnesota and the important role you play in our community. Jeff Vrieze CLAconnect.com/healthcare ADVISORY OUTSOURCING AUDIT AND TAX CliftonLarsonAllen LLP Digital Radiography Digital Ultrasound Proud Silver Sponsor 6055 Nathan Lane North, Suite 200 Plymouth, MN Minnesota locations to serve you. Cardiac PICC & Vascular Services For more information or to contact a regional office, please call or visit our website mobilexusa.com 64 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

65 Sign up today! OnTrack is a new nursing assistant training program developed by the LeadingAge Minnesota Foundation and powered by EduCare, designed with input from our own LeadingAge Minnesota providers. OnTrack is online, on-demand and interactive. On-demand. Online. Learn more about OnTrack at session #512 during the Institute on Thursday, February 8 from 8:30-9:30 a.m. Sign up with OnTrack today! Visit HSS Works Advanced certified nursing assistants - with specialized skills in care transitions, dementia and other areas - could become important staff leaders in long-term care facilities. McKnight s Long-Term Care News A Growing Program We are currently adding new communities. Join Us! Become the provider and employer of choice when you join the many communities who are using the HSS program. LeadingAge Minnesota staff are here to help. Please join us at the Institute on Thursday, February 8 from 2:30-3:30 p.m at session #704 for information on HSS ICan projects! Contact: Laura Lutgens, HSS Program Director llutgens@leadingagemn.org Empower and prepare your direct caregivers to be leaders! Learn more about HSS at HSS Journey Workers and Apprentices working on quality improvement projects. Visit to register 65

66 Baker Tilly is proud to be a Silver Sponsor! Stop by our booth #203 We Financing champion co mmunities THE IN RURAL HOPES AND DREAMS OF AMERICA RURAL AMERICA. Proud to be a Silver Sponsor Visit us at Booth 325 Join us on Wed, February 7 from 1:45 to 2:45 p.m. for Operational Assessments: Focus on Performance Improvement with Mark Ross, Partner and National Firm Leader of the Healthcare Practice Pine Haven Care Center, Pine Island, MN For more information, please contact us at (844) or visit us at Compeer.com. Connect with us: bakertilly.com/healthcare Baker Tilly refers to Baker Tilly Virchow Krause, LLP, an independently owned and managed member of Baker Tilly International Baker Tilly Virchow Krause, LLP Compeer Financial, ACA is an Equal Credit Opportunity Lender and Equal Opportunity Provider All rights reserved. VISIT US IN THE ROTUNDA Value First, Inc. is a group purchasing organization (GPO) owned by LeadingAge and twenty-five of its affiliates, including Minnesota. By using Value First you are supporting the LeadingAge community. 66 LeadingAge Minnesota 2018 Institute & Expo February 7-9, 2018 RiverCentre, St. Paul

67 PURCHASING Discounts & Savings INSURANCE Protecting Your Community INNOVATION New Products & Emerging Trends Visit us in the RiverCentre Rotunda to learn more about our products and services! Visit to register 67

68 2550 University Avenue West, Suite 350 South St. Paul, MN LeadingAgeMN.org Please route to: Activities/Therapeutic Recreation Adult Day Board Members CEO/Administrator CFO/Finance/Business Office Dietary/Food Services Fund Development Home Care Housing Director Human Resources Maintenance/Env. Svcs./Engineers Marketing/PR/Sales Medical Records/ Health Information/Technology Nursing/Clinical Services Pastoral/Spiritual Care Physical Therapy Site Leader/Department Manager Social Services Staff Development DON T DELAY Register by Jan. 5 and SAVE! 2018 INSTITUTE&EXPO& EXPO RiverCentre, St. Paul February 7-9, 2018