The Mercy Messenger. General Mercy Info

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1 The Mercy Messenger General Mercy Info ATTENTION STAFF: Please be sure to keep note of any building issues and be ing them to Margaret Owens. This includes, but is not limited too, stains on walls, things needing painting, broken things, and any other building issues you may notice. We want to welcome Caleb Hancock, FNP, and Jennifer King, FNP, to the Mercy team! They each started at the end of May. Caleb will be working at least part of every day at the adult clinic and eventually some weekends seeing kids in the pediatric office. Jennifer King will be working Fridays at the adult office. Let s be sure to give these new staff members a warm greeting to our family here at Mercy! Congratulations to Emily Hoffberg on finishing her post master supervision and becoming an LPC-MHSP! We also want to welcome Rhonda Sizemore, our new CFO, to the Mercy family! After the long search to fill the position, we are extremely blessed to have Rhonda with us now. Congratulations to Ana dela Cerda on passing her MA Certification exam! If anyone is in need of an expense report from this point on, simply go to the shared drive (s-drive) and look under the Forms file.

2 Pediatrics & Adult Medical Care We are working with Amerigroup to conduct Clinic Days at both the pediatric and adult offices. At the adult office, we have identified one day (Monday, June 23) to focus our efforts, where we will be performing physicals on Amerigroup patients. There will be an Amerigroup representative in the waiting room to provide patient education and patient incentives for participating in preventive care. For the pediatric office, the month of July will be our focus in recruiting Amerigroup patients to come in for their Well Child Check s prior to school starting. An Amerigroup representative will be present at the beginning and end of July to kick off and conclude the month. We will be conducting a patient flow analysis at both the pediatric and adult offices. We will be using the patient tracking system from our EMR. Gina Reed is helping to build the patient tracking key that we will use (to specifically define each of the tracking options), which we will obtain feedback on and disseminate prior to beginning the tracking process. This should help us identify areas of focus for improving flow through the office.

3 Marketing and Development Please be sure to be telling all of your friends and family members about the Franklin Classic coming up! We are thoroughly encouraging all staff members to get their families and friends participating in this race! We want to be able to have as many runners and teams for the race as we can possibly get! We need volunteers for the American Girl Fashion Show Model Searches coming up this August! The dates are the 16th and 23rd, please get in contact with Darren or Tracie if you d like to volunteer. Behavioral and Mental Health The following counseling Groups will be starting soon, please look for an to know the topics. If you know someone who may benefit from one of the groups please let Gretchen know so she can meet with them to provide more information. Infant Mental Health is a group for the parents/caregivers of children under the age of 3. The group focuses on discussing the process of bonding between parents and caregivers. The group operates in a relaxed setting to deal with the positive aspects of having young children as well as the negative and often complicated aspects. Tuesdays 5-6:30, led by Alison Peak and Emily Hoffberg Anger management is for males age 13 to 18 who are experiencing difficulty managing irritability, accepting no for an answer, dealing with authority figures, or obeying family rules. The group will focus on increasing the adolescent s ability to manage difficult situations with appropriate reactions. Thursdays 5-6, led by Alison Peak

4 DBT-DBT (Dialectical Behavioral Therapy) is a treatment modality designed to assist individuals with managing intense emotions and interpersonal conflict. This group will focus on working with high school age girls to assist them in increasing these skills. Fridays 4:30-5:30, led by Stacy Phillips and Laura Rogers Coping Skills group for children ages 8-12 to help them develop effective and appropriate coping skills to deal with a wide variety of emotions. Group will occur every other week, girls start July 18th and boys start July 25th. Fridays 11:30-12:30, led by Gretchen Dorman and Amber Hampton Social Skills group for adolescents on the autism spectrum. Mondays 4:30-5:30, led by Marcy Webb and Leiah Drew Parenting Support is a group for parents of children of all ages. The group is a therapeutic place for families to relate their difficulties, learn new techniques to manage their children and themselves, and seek a supportive community to understand their struggles. Thursdays 4:30-5:30, led by Jon Boye and Emily Hoffberg The policy for refferals has been updated. Each family referred for admission will undergo a thorough review of all available records and information, as well as being afforded a personal interview. I. Mercy Behavioral Health Services (MBHS) will only accept referrals from private sources, state sources, and other outside agencies IF the referred patient is willing to transfer their medical care to Mercy Community HealthCare (MCHC). a. Referrals will be directed to MBHS administrative assistant or any member of the front desk staff who will schedule appointments with the Behavioral Health Consultant (BHC) and medical primary care physician. II. Nurses and/or Providers may make referrals to MBHS at any time. a. Warm Hand Off: If there are behavioral health needs identified during a clinical visit, the nurse and/or provider may schedule a patient on the same day to have an intake (warm hand off) with the BHC. If there are no time slots available on the same day, the nurse and/or provider should schedule the patient for the first available warm hand off opening in BHC schedule.

5 III. Patients who are established with a medical provider may make a self-referral for behavioral health services at any time a. Front desk staff will confirm the patient is an established medical patient, and schedule the patient for the first available slot on the BHC schedule.