Marie Curie Hospice, Newcastle
|
|
- Roger Dorsey
- 6 years ago
- Views:
Transcription
1 Marie Curie Hospice, Newcastle Welcome To make your stay as comfortable as possible we have brought together useful information about our hospice in this folder. Please let us know if you think we should include any extra information. Contents Your room 2 Keeping in touch 2 Food and drink 2 Facilities 3 Services 4 Visitors facilities and services 5 Local amenities 6 Sources of health information and support 8 General information 8 Your safety 8 Keeping Infections at bay 9 Tell us what you think 10 About Marie Curie Cancer Care 11 Support us 12 Marie Curie Drive, Newcastle upon Tyne, NE4 6SS Phone: newcastle.hospice@mariecurie.org.uk Website:
2 Your room Call bell The call bell will alert staff to let them know you need assistance. Press the control on your call pad. Light switch The switch for your bed light is on your call pad. Privacy Display the do not disturb sign on your door if you would like some privacy. Handrails There are handrails in the bathroom and toilet. Entertainment Televisions are available in all patient rooms. Keeping in touch Telephones We will bring a payphone to your bedside on request. There is also a payphone in the reception. Mobiles You can use your mobile phone. Please be considerate of other patients and visitors. Newspapers You can order newspapers through our patient services clerk each morning. Internet You can use our wireless connection laptop computer on the ward. A computer with internet access is also available in the patients lounge. You will need to sign in and out of the record book each time you use it. WiFi Wireless internet connection is available. Food and drink Meals are served in your room. Hot and cold beverages are available for patients throughout the day and on request. Breakfast Lunch Afternoon tea Evening meal am or when you wake 12 noon-12.30pm pm pm Special requests Our chef will be happy to visit you and discuss any special requests or dietary requirements. 2
3 Hospice shop Visitors may purchase drinks and snacks from our shop (if closed, ask a member of staff to arrange access) Facilities Lounge area for patients A lounge area with television and internet access is in the ward area. Multifaith space If you are looking for some peace and quiet this area offers a space to sit and reflect, alone or with family and friends. Relaxation space This room, situated in the day hospice, has sensory lighting, music and comfortable seating for patients and visitors to retreat to for peace and quiet. Garden You and your visitors are welcome to visit our landscaped gardens. Shopping Volunteers staff a small shop selling toiletries, cards and confectionary. Opening hours are limited. Library Please ask to see our library. Parking Limited parking is available in the hospice grounds. Please do not park on pavement areas as this causes significant problems for the ambulance, fire brigade and wheelchair access. Smoking We have a smoke-free policy for patients, staff and visitors. Visitors who wish to smoke must leave the hospice grounds. We ask visitors not to smoke outside our neighbouring properties. We have a small ventilated smoking room for in-patients only. This room is not a lounge area and patients are asked to leave the room as soon as they have finished smoking a cigarette. If a visitor accompanies a patient into the smoking room they must not smoke and they need to be aware of the associated risk of passive smoking. The smoking room is open at the following times: 6am am 9.30am - 12 noon 2pm pm 6.30pm - 8pm 9.30pm 11pm 3
4 We need to close the room for cleaning and during meals and medication rounds. Patients who are unable to get to the smoking room unaided may be accompanied by a relative or carer. Staff cannot accompany patients to the smoking room. We can prescribe nicotine replacement therapy for patients who are unable to get to the smoking room. Day service patients are not allowed to smoke in the hospice or its grounds. Laundry Please ask your relatives and friends to take your laundry home. There are no facilities for personal laundry within the hospice. Valuables Please do not bring valuables to the hospice, as we cannot accept responsibility for loss or damage. If you are admitted at short notice and you have valuables with you, please hand them to the nursing staff to be locked away until they can be taken home. Services Nurses A specific nurse will be responsible for your care throughout the day and night. Doctors Doctors are based at the hospice and they normally visit patients each day. If you would like to talk to a doctor, we will be happy to arrange this. Physiotherapy Physiotherapy can help you to move around and stay as active and independent as possible. This might involve strengthening your muscles to help you walk or exercises to reduce shortness of breath. We can also arrange walking aids and other equipment to help your rehabilitation. Occupational therapy Occupational therapy can help you maintain the most important aspects of your lifestyle. Your occupational therapist will find out what activities you consider important and work with you to find ways to achieve them or suggest adaptations to help you to get more from life. Social support and counselling service Individuals, couples and family groups can talk through worries and expectations with a trained counsellor. Our social workers will help you with any social, practical, emotional or psychological issues. Chaplaincy and spiritual support Our chaplain provides pastoral, emotional, spiritual and religious support to people of any faith or none. We can also arrange for someone of your own faith community to visit you. 4
5 Complementary therapies A range of therapies is available to patients and carers: Acupuncture Aromatherapy Indian head massage Reflexology Reiki Relaxation If you would like information sheets outlining details of our therapies please ask a member of our team. Motor neurone disease (MND) service If you have MND you can benefit from a monthly support group. Carer support is also available and includes complementary therapies. Other services Hairdressers, opticians, chiropodists and dentists are not on site and should be booked in advance. Visitors facilities and services Visitors are welcome to use our lounge areas, multifaith space, relaxation space, gardens and family room. Visiting times Visiting times are flexible but we ask visitors to use their discretion so patients don t become over tired. Family room and children s facilities The family room has a range of games for children including a PlayStation, DVD and dolls house. Please supervise children at all times. Pets Pets may visit you. Please check with one of the care staff before arranging to bring a pet into the ward and supervise pets at all times. Toilets Visitors toilets are on the ground floor near reception. Visitors area There is a small visitors area near the reception. Food for visitors You can buy drinks and snacks in our hospice shop. If closed, ask a member of staff to arrange access. Sandwiches can be ordered from the patient services clerk in the in-patients unit for a small charge. Overnight stays We have some facilities for family members to stay overnight. Please discuss with a member of the team. 5
6 Practical, emotional and spiritual support Group sessions as well as one-to-one support are available for family, friends and carers of people in the hospice. Children and young people We offer one-to-one support and group support for children and young people as well as the adults who care for them. Parking Limited parking is available in the hospice grounds. Smoking We have a smoke-free policy for patients, staff and visitors. Visitors who wish to smoke must leave the hospice grounds. We ask visitors not to smoke outside our neighbouring properties. See page 3 for further information. Local amenities Banks Barclays 446, Westgate Road Newcastle upon Tyne Lloyds TSB 104 West Road, Milvain Newcastle upon Tyne ATM available ATM available Chemists Boots 140 West Road, Newcastle upon Tyne, NE4 9QB Clyde Chemists 136 Armstrong Road, Newcastle upon Tyne, NE4 8PR Elliott and Carter Pharmacies 295 Two Ball Lonnen, Newcastle upon Tyne, NE4 9RX Farah Chemists 44 Adelaide Terrace, Newcastle upon Tyne, NE4 8BL Lloyds Pharmacy 168 West Road, Newcastle upon Tyne, NE4 9QB Lloyds Pharmacy Prospect House Medical Centre, Prospect Place, Newcastle upon Tyne NE4 6QD Whitworths Chemists Elswick Road, Newcastle upon Tyne, NE4 6SL Florists J Robinson 34 West Road, Newcastle upon Tyne, NE4 9PY 6
7 General store / newsagents Adelaide News 64 Adelaide Terrace, Newcastle upon Tyne, NE4 8BD Starline Newsagents Elswick Road, Newcastle upon Tyne, NE4 6SN Today s News 424 Westgate Road, Newcastle upon Tyne, NE4 9BN Walkers Newsagency Ltd 9 West Road, Newcastle upon Tyne, NE4 9PT West End News 50 Crossley Terrace, Arthur s Hill, Newcastle upon Tyne, NE4 5NY Wingrove News 51 Hadrian Road, Newcastle upon Tyne, NE4 9HN Petrol Clumber Service Station Scotswood Road, Newcastle upon Tyne, NE4 7NN Jet Westgate Service Station Westgate Road, Newcastle upon Tyne, NE4 9PR St James Park Service Station Barrack Road, Newcastle upon Tyne, NE4 6BA Places of worship - Please see Yellow Pages. Post offices Benwell Post Office Adelaide Terrace, Newcastle upon Tyne, NE4 8BN Benwell Grove Post Office 19 West Road, Newcastle upon Tyne, NE4 8AA Fenham Post Office Fenham Road, Fenham, Newcastle upon Tyne, NE4 5AE Martins Post Office Cruddas Park Shopping Centre, Westmorland Rd, Newcastle upon Tyne NE4 Westgate Hill Post Office 245 Westgate Road, Newcastle upon Tyne, NE4 6AE Restaurants and fast food outlets - Please see Yellow Pages. Taxis LA Taxis Phone: Dixons Taxis Phone: Transport information Route 30 and 31 run through the city every 7-8 minutes. Stagecoach in Newcastle or am-5pm Monday to Friday For specific bus times and journeys contact Traveline: Traveline am 8pm weekdays 8am-8pm weekends 7
8 Sources of health information and support A range of Marie Curie Cancer Care information leaflets is available. The leaflets cover subjects such as breathlessness, fatigue and loss of appetite. For more information, ask a member of the team. Macmillan / Cancerbackup information leaflets on managing all aspects of cancer are available in the reception. You can access online information about illness, palliative care and support services using our computer. Please ask one of the team if you or one of your family or friends would like to use this service. Visit our website: General information Advanced life support We do not have the specialist equipment to offer advanced life support. If you have any questions about this please ask your doctor or nurse. Accessing your medical records You are legally entitled to read your medical records. Should you decide to do this please put your request in writing to the hospice manager at the address on the front page. Confidentiality Any information you share with staff will be protected by our duty of confidentiality. Our staff work within their professional codes of conduct and the Data Protection Act. Your safety Fire alarm We test the fire alarm on Thursdays at 11am. If you hear a continuous alarm please wait for instructions. Visitors should leave the building. Faults Please report faults with equipment or room fittings to a member of the team. 8
9 Keeping infections at bay advice for patients It is important that you understand your role in the prevention of infections. Even minor infections can have a serious impact on people whose ability to fight infection has been reduced because of illness. Washing your hands Infections can pass from one person to another very easily. The single most important thing you can do to help reduce the spread of infection is to wash your hands. This is especially important: after visiting the toilet, even if you have not used it; before eating your meals; and, before and after contact with other patients, friends and relatives. Other ways to keep infections at bay Other things you can do to reduce your risk of getting or spreading infections: Have a daily wash, shower or bath. Change your nightdress or pyjamas regularly. Avoid touching any wound or device in your limbs or body cavities, for example, a drip or catheter. If you do need to touch, make sure you wash your hands afterwards. Remind staff to wash their hands or use a cleansing hand rub. Ask your visitors to wash their hands before entering the ward. Use a tissue when you have a runny nose or need to sneeze and cover your mouth when coughing. Keep your bed area tidy so that cleaning staff can reach all surfaces to remove dust and dirt easily. You could ask staff or relatives to help you. Ask your relatives and friends not to visit you in large groups. Also ask them not to visit if they have a cold, flu or any other infectious disease. Do not share equipment with other patients unless it is cleaned before and after use. Ask staff to check that any food your relatives bring into the hospice for you is safe and can be stored safely. For health and safety reasons, some foods are not suitable for reheating. 9
10 Tell us what you think We value your comments and suggestions on any aspect of your care. Your views will help us to improve the services we provide. A feedback questionnaire is available from the reception area. Please complete and return to the address provided. Complaints We hope you are happy with your care. Should you find it necessary to make a complaint please follow the steps below. Step 1 Try to talk through the matter with your nurse or write to the area manager at the address on the front page. He or she will try to resolve the problem quickly for you. Step 2 If you are not satisfied with the outcome of step 1, please put your complaint in writing to: Thomas Hughes-Hallett Chief Executive Marie Curie Cancer Care 89 Albert Embankment London SE1 7TP We will send you a written acknowledgment within two working days of receipt of your complaint and we aim to give a thorough response within 20 working days. Some complaints may take longer to investigate. Step 3 If you are unhappy about the way Marie Curie Cancer Care handles your complaint you may wish to contact: The Parliamentary and Health Service Ombudsman Millbank Tower Millbank, London SW1P 4QP phso.enquiries@ombudsman.org.uk Phone: The care we provide is regulated by the: Care Quality Commission St Nicholas Building, St Nicholas St, Newcastle upon Tyne, NE1 1NB Phone: enquiries@cqc.org.uk 10
11 About Marie Curie Cancer Care Making a real difference Marie Curie Cancer Care is a long-established and well-respected charity committed to making a real difference to the lives of people with cancer and other life-limiting illnesses. Our work centres on the following key activities: Hospices The charity funds nine hospices across the UK offering specialist care in a relaxed and comfortable environment. The expertise of Marie Curie Cancer Care s specialist staff reaches beyond the hospice into the community linking with GPs and social services departments. Hospice day service programmes and home visits mean that people can remain at home for as long as possible if they wish. The Marie Curie Hospices Summary Statement of Purpose We aim to promote the best quality of life and death according to the wishes of the individual person. We aim to meet the overall needs of the individual person. Our services include physical, emotional and spiritual care for patients together with support for the people who are close to them. We aim to meet the needs of people from all cultures and communities. Each hospice employs a team of health and social care professionals, including medical and nursing staff specially trained in pain and symptom control; occupational therapists, physiotherapists, chaplains and social workers. For a full copy of our Statement of Purpose please ask your nurse. Marie Curie Nursing Service Marie Curie Nurses make it possible for people who are seriously ill with cancer and other life-limiting illnesses to stay in the comfort of their own home at the end of their lives rather than go into hospital or a hospice. Our nurses generally work through the night allowing families and carers to rest, knowing their loved ones are in safe hands. Marie Curie Nursing Service has over 2000 nurses covering 95 per cent of the UK from remote villages to the big cities. This service is free to patients irrespective of their circumstances. Find out more about this service, phone Marie Curie direct: (Freephone). Research We conduct palliative care research to find better ways of caring for terminally ill people. We also fund scientific teams investigating the causes and treatment of cancer. 11
12 Support us The services Marie Curie Cancer Care provides are always free but we can only continue to do this through the generosity of our supporters. Our team of fundraisers here at the hospice is always delighted to discuss ways of raising money. Ask any member of staff to direct you to our fundraising office. Fundraising It costs 408 to care for a patient in one of our hospices for one day. Read on to find out how your support could help us make a real difference. Donations There are many ways to make a donation. You can make a one-off donation or set up a monthly direct debit from your bank account. If you are a UK taxpayer you can add an extra 28 per cent to your donation at no extra cost through the Gift Aid scheme. Find out more about donating: Talk to the hospice fundraiser. Phone (Freephone) Wills Last year we received gifts worth more than 20 million from people s wills. Thanks to their generosity we are able to meet today s challenges. Learn more about Marie Curie Cancer Care legacies: Talk to the hospice fundraiser. Phone (Freephone) Events Run, trek, swim or cycle, our supporters do it at home and abroad. Whether taking part in memory of a loved one or as a personal challenge they make a real difference. Events range from exhilarating abseiling and overseas adventure activities, to sponsored walks, tea parties and bridge tournaments. There is something to suit everyone. Take part in events in your area or abroad: Talk to the hospice fundraiser. Phone (Freephone) Volunteers Volunteers are critical to the success of this hospice. They help provide patient transport, office support, work in local hospice shops, and even offer complementary therapies. Volunteers also take part in a variety of fundraising activities. Our annual Great Daffodil Appeal in March relies on its volunteer street collectors. Each individual can make an enormous difference. Find out more about volunteering: Phone (Freephone) 12
13 Supporting the choice to die at home campaign Marie Curie Cancer Care believes everyone should have the right to choose where they are cared for if they have a terminal illness. Research shows most people want to be cared for in the familiar and comfortable surroundings of their own home. A significant minority would choose to be cared for in a hospice or nursing home. However, more than 50 per cent of cancer patients receive end-of-life care in hospital the place they would least want to be. The charity is campaigning across the UK for more choice around place of care. To add your voice to the campaign or to find out more: campaign@mariecurie.org.uk Your local Marie Curie Hospice shop Our local Marie Curie Cancer Care shop is located at: 100 West Road Newcastle upon Tyne Updated November
General information guide
Patient information General information guide i Important general information for all patients. Golden Jubilee National Hospital Agamemnon Street Clydebank, G81 4DY (: 0141 951 5000 www.nhsgoldenjubilee.co.uk
More informationWelcome to the Marie Curie Hospice, Hampstead
Welcome to the Marie Curie Hospice, Hampstead We ve put together this folder with information about our hospice that you might find useful such as the services we offer, how we can help and what you can
More informationIs this home right for me?
Is this home right for me? Care home Manager or contact Date of visit My key questions Everyone s priorities and needs are different. Use this space to write down the key questions that you want answered
More informationGrandview House Ltd Accommodation
Grandview House Ltd Accommodation Grandview House Care Home is situated on the High Street in Grantown-on-Spey near to the River Spey, which is a renowned salmon river. Grantown is a small, picturesque
More informationMarie Curie Northern Ireland Patient Guide
Marie Curie Northern Ireland Patient Guide Date of Issue: November 2014 Review date: November 2017 Contents 1. Introduction 1 2. Respect for patient s rights 3 3. What you can expect from our staff and
More informationInformation. for patients and carers
Information for patients and carers Welcome to St Richard s Hospice Having a life-limiting illness - such as cancer or another serious condition - should not mean that a person cannot live their lives
More informationCountess Mountbatten House. Information for patients, families and carers
Countess Mountbatten House Information for patients, families and carers Contents About the service 3 The inpatient unit 5 The Hazel Centre 7 The chaplaincy service 9 The hospital palliative care team
More informationSydney HouSe dignity In everything We do...
Sydney House DIGNITY IN EVERYTHING WE DO... Sydney House Welcome to Sydney House Sydney House is a purpose built two-storey care home, situated on the outskirts of the North Norfolk town of Stalham. The
More informationRepatriation General Hospital. Welcome to Daw House. Information Booklet
Repatriation General Hospital Welcome to Daw House Information Booklet Daw House is a former private residence that first opened its doors to the public in August 1988. Daw House is the in-patient unit
More informationWelcome to St Andrew s Hospice. Information for Patients and Carers
Welcome to St Andrew s Hospice Information for Patients and Carers Welcome to St Andrew s Hospice St Andrew s Hospice was founded in 1986 by The Religious Sisters of Charity who have been established in
More informationA Guide to Our Services
A Guide to Our Services Welcome to Saint Francis Hospice At Saint Francis Hospice, we are dedicated to providing people with a life-limiting illness the high quality and expert care and support they deserve,
More informationAcute General Medicine Welcome to Ward 7D
Oxford University Hospitals NHS Trust Acute General Medicine Welcome to Ward 7D Information for patients and visitors Welcome to Ward 7D Welcome to Ward 7D. This leaflet contains information which will
More informationOncology Centre Cheltenham General Hospital
Page 1 of 7 Hereford Suite Oncology Centre Introduction This leaflet provides you with general guidance and information about the Hereford Suite in the Oncology Centre at Cheltenham General Hospital. We
More information6: What care is available?
6: What care is available? This section identifies and explains the types of care on offer at end of life and who is involved. The following information is an extracted section from our full guide End
More informationWelcome to Letchmore Ward. Ward patient information. Watford General Hospital. West Hertfordshire Hospitals
West Hertfordshire Hospitals NHS Trust Ward patient information Watford General Hospital Hemel Hempstead Hospital St Albans City Hospital Welcome to Letchmore Ward Watford General Hospital Welcome We are
More informationManthorpe Ward Patient and carer information
Manthorpe Ward Patient and carer information Safe Supporting Caring Collaborative Working together www.lpft.nhs.uk Contents Introduction 3 Our philosophy of care 3 What to expect when you arrive A multi-disciplinary
More informationPay for a. Day. Help support people at the Marie Curie Hospice, Edinburgh by paying for 24 hours of care on a day of your choice.
Pay for a Day Help support people at the Marie Curie Hospice, Edinburgh by paying for 24 hours of care on a day of your choice. Every day matters The Marie Curie Hospice, Edinburgh is here for people living
More informationVisiting someone in hospital. Information for patients and visitors Sheffield Teaching Hospitals
Visiting someone in hospital Information for patients and visitors Sheffield Teaching Hospitals This leaflet is for visitors to the Northern General, Royal Hallamshire, Jessop Wing and Weston Park Hospitals.
More informationWhen someone is dying Information for Relatives and Carers
When someone is dying Information for Relatives and Carers This leaflet can be made available in other formats including large print, CD and Braille, and in languages other than English, upon request.
More informationIntensive Care / High Dependency Unit
James Paget University Hospitals NHS Foundation Trust Intensive Care / High Dependency Unit Information for Patients and Visitors Telephone: 01493 452277 or 452274 Nurse s name dealing with initial admission...
More informationWelcome to the children s Ward
i PADDINGTON/DISNEY WARDS PATIENT INFORMATION Welcome to the children s Ward Paddington and Disney Northampton General Hospital NHS Trust Welcome to Paddington and Disney Wards We understand that your
More informationIndex. Specialist Palliative Care
Index Index........................................1 Introduction...................................2 Philosophy....................................3 The Specialist Palliative Care Team..................4
More informationWelcome to Lyndon Ground ward at Sandwell Hospital
We hope to make your child s stay with us as positive and comfortable as possible. Our Aim Our aim is to care for your child how you want us to. We will consider your and your child s individual requirements
More informationPart B - Health Facility Briefing and Planning. PLANNING Functional Areas Functional Relationships
545 INDEX PALLIATIVE CARE UNIT 545.1.00 Description INTRODUCTION Description PLANNING Functional Areas Functional Relationships COMPONENTS OF THE UNIT Introduction Standard Components Non-Standard Components
More informationThe Royal Free neurological rehabilitation centre in-patient service. Information for patients, relatives and carers
The Royal Free neurological rehabilitation centre in-patient service Information for patients, relatives and carers 1 2 The Royal Free neurological rehabilitation centre (NRC) at Edgware Community Hospital
More informationE1 Ocean Ward Information Booklet
Southampton University Hospitals NHS Trust E1 Ocean Ward Information Booklet for young people Help you prepare for your hospital stay This booklet has been written to help you prepare for your hospital
More informationPatient Information_Layout 1 24/10/ :32 Page 1. Information for Patients & Carers
Patient Information_Layout 1 24/10/2011 16:32 Page 1 Information for Patients & Carers Patient Information_Layout 1 24/10/2011 16:32 Page 2 Patient Information_Layout 1 24/10/2011 16:32 Page 3 Patient
More informationWelcome to Sapphire Ward
Welcome to Sapphire Ward Welcome to Sapphire Ward This welcome pack provides information that we hope will support your stay at the Whiteleaf Centre. It has been designed to make sure that you know what
More informationLast Days of Life - Care of the Dying
Last Days of Life - Care of the Dying Introduction The Nurses, Doctors and other staff are here to help you work through your worries and concerns and to offer care and support at this sad and challenging
More informationWelcome to Level 11 Gynaecology Ward
Welcome to Level 11 Gynaecology Ward Thomas Kemp Tower Department of Gynaecology Patient Information This leaflet has been produced to give you an insight into the ward you are staying on and what to expect.
More informationAthelon Ward. In-Patient Information
Athelon Ward In-Patient Information R COURAGEOUS AMBITIOUS RESPONSIVE E EMPOWERING S SUPPORTIVE CONTENTS Introduction 2 Visions and values 2 What you can expect when you arrive 3 The team 4 Your care plan
More informationAdmission to Dermatology Day Care: High Intensity area
St John s Institute of Dermatology Admission to Dermatology Day Care: High Intensity area This information sheet aims to help answer some of the questions you may have about your visit to the dermatology
More informationStatement of Purpose
2 The Acorns Wimborne Road West Wimborne Dorset BH21 2EU Statement of Purpose This Statement of Purpose sets out our aims, objectives, philosophy of care, services and facilities. The Registered Provider
More informationInformation for families. Welcome to Northern Ireland Children s Hospice
Information for families 1 Welcome to Northern Ireland Children s Hospice 2 3 Contents Welcome Accommodation What to bring Meals Visiting Times Privacy and dignity Your comments How to find us 3 6 8 9
More informationWelcome to Cedars-Sinai PATIENT AND FAMILY GUIDE
Welcome to Cedars-Sinai PATIENT AND FAMILY GUIDE WHEN YOU NEED HELP DURING YOUR STAY SERVICES These services can be called directly from the phone in your room: Hospitality call 3-4444 Patient Relations
More informationPatient & Family Guide. Welcome to
Patient & Family Guide 2017 Welcome to 8.2 www.nshealth.ca Welcome to 8.2 We are a 37-bed Medical Teaching Unit for patients with many kinds of medical conditions. The members of your healthcare team will
More informationWelcome to Sarah Swift Ward
Welcome to Sarah Swift Ward Ward sister Dot Christian Gavin Deputy ward managers Angela Plunkett Charissa Lim Jerry Aquino Henson Sumabat Contents p.3 Your care on Sara Swift Ward p.3 Your care in an isolation
More informationOutpatient clinics. Information for patients and carers. Aberdeen Royal Infirmary
Outpatient clinics Information for patients and carers Aberdeen Royal Infirmary This leaflet is also available in large print and on computer disk. Other formats and languages can be supplied on request.
More informationWelcome to the Maternal Newborn Unit
Your Health Care Be Involved Your safety is our concern. In order to have the best health care become an active member of your health care team. Here are some ways to Be Involved: Ask questions and talk
More informationDischarge from hospital
Page 1 of 9 Discharge from hospital for patients, carers and relative Introduction Welcome to our Trust. This leaflet is about planning to leave hospital (also known as discharge from hospital). Please
More informationWelcome to Acute Mental Health
Welcome to Acute Mental Health Charlton Campus 9 th and 10 th Floor Juravinski Tower Visiting Hours: 9:00 a.m. to 9:00 p.m. daily Discharge Time: 11:00 a.m. 50 Charlton Avenue East Hamilton, Ontario Telephone:
More informationCaring for you at Hospice and Home.
Caring for you at Hospice and Home www.saintcatherines.org.uk CONTENTS Introduction 1 Where it all began 2 Services 3 5 In-Patient Unit Outpatients Clinic Day Hospices Physio and Occupational Therapy Lymphoedema
More informationAshton Ward Patient information booklet
Ashton Ward Patient information booklet Information Welcome to Ashton Ward This information booklet contains useful information for you about the ward. If you have any questions while you are with us please
More informationINFORMATION FOR OUTPATIENTS
INFORMATION FOR OUTPATIENTS Southport and Formby District General Hospital Ormskirk and District General Hospital Town Lane Kew Southport Merseyside PR8 6PN Wigan Road Ormskirk Lancashire L39 2AZ Tel:
More informationFor patients having surgery
For patients having surgery Information for patients and their parents / carers Find more information on our website www.sheffieldchildrens.nhs.uk/ patients-and-parents/wards/ 2 Welcome to Sheffield Childrens
More informationWelcome to Rainbow Ward. Patient Information
Welcome to Rainbow Ward Patient Information Author ID: CH Team Leaflet Number: CH 065 Version: 1 Name of Leaflet: Welcome to Rainbow Ward Date Produced: June 2017 Review Date: June 2019 Welcome to Rainbow
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Aldridge Court Nursing Home Little Aston Road, Aldridge, Walsall,
More informationMaking a complaint about the NHS. The NHS and You. What you can expect from us What we expect from you NHS SCOTLAND
Making a complaint about the NHS The NHS and You What you can expect from us What we expect from you NHS SCOTLAND Who is this leaflet for? This leaflet is for anyone who uses the NHS in any part of Scotland.
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Marys Nursing Home 344 Chanterlands Avenue, Hull, HU5 4DT
More informationWELCOME GUIDE FOR RESIDENTS
WELCOME GUIDE FOR RESIDENTS NURSING HOME 1 P a g e TABLE OF CONTENTS Welcome. 3 Transportation. 9 History..... 3 Extra mural program... 9 Mission... 4 Other professionnals... 10 Purpose statement 4 Management
More informationWoking & Sam Beare Hospices
Woking & Sam Beare Hospices Introduction Woking Hospice was set up 20 years ago. From that early beginning, it has developed to become a local centre of excellence, as is the case with all Hospices in
More informationWelcome to the Rehabilitation (Rehab) Unit
Welcome to the Rehabilitation (Rehab) Unit How to contact the Rehab Unit Page 2 What to expect with your child s care Page 3 Daily rounds Page 5 Staying overnight and visiting hours Page 8 Keeping your
More informationVisiting Northwestern Medicine Central DuPage Hospital
Visiting Northwestern Medicine Central DuPage Hospital Northwestern Medicine Central DuPage Hospital 25 North Winfield Road Winfield, Illinois 60190 630.933.1600 TTY for the hearing impaired 630.933.4833
More informationVisiting the Coronary Intensive Care Unit (CICU)
Visiting the Coronary Intensive Care Unit (CICU) Welcome to our unit We know that this is a difficult time for you and your family. The staff in the Coronary Intensive Care Unit (CICU) at Toronto General
More informationService Users Guide. Summary of Purpose
Summary of Purpose Blind Veterans UK is a registered charity established in 1915 to offer assistance to ex-service personnel with a visual impairment. The name and registered address of the charity is
More informationPreparing for your stay at Guy s
Preparing for your stay at Guy s This information sheet tells you about some of the things you need to do before you come to hospital. It should be read alongside your admission letter which will tell
More informationWelcome to the Chest Unit
Your Health Care Be Involved Your safety is our concern. In order to have the best health care become an active member of your health care team. Here are some ways to Be Involved: Ask questions and talk
More informationHolywell Neurological Centre Information about your stay
Holywell Neurological Centre Information about your stay About Holywell Holywell Neurological Centre is a 16 bedded specialist inpatient unit situated in the north of Watford, Hertfordshire. The unit provides
More informationHome Care Packages Helping you make the right choice it s more you!
Home Care Packages Helping you make the right choice it s more you! 1 PresCare Care that s about you For 90 years PresCare has been dedicated to being a compassionate Christian organisation providing
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Marie Curie Hospice Liverpool Speke Road, Woolton, Liverpool,
More informationGuidelines for choosing a long term facility
PBO 930022142 NPO 049-191 Guidelines for choosing a long term facility First Impressions Accessibility of the home Rules and regulations Finances Residents Accessibility of the home Is it close to family
More informationArrowe Park and Clatterbridge Trauma and Orthopaedic Wards
Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Surgical Services treating you well Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Visiting 3-4pm, 7-8pm Other times by arrangement
More informationMedical and Surgical Intensive Care Units (MICU/SICU)
Medical and Surgical Intensive Care Units (MICU/SICU) Welcome Having a loved one in the Medical and Surgical Intensive Care Unit (MICU/SICU) can be overwhelming. Our goal is to provide you with expert
More informationSTILDON BRENDONCARE HOME STATEMENT OF PURPOSE
1 STILDON BRENDONCARE HOME STATEMENT OF PURPOSE Stildon is a purpose-built Nursing Home in new premises, having been a Residential Home in an Edwardian House for the preceding twenty years. Development
More informationWelcome to E4 and F4
Welcome to E4 and F4 Surgery and Surgical Oncology Juravinski Hospital We are surgical units that care for people who may need surgery and are recovering from surgery. The staff on E4 and F4 welcome you
More informationVisiting Northwestern Medicine Delnor Hospital
Visiting Northwestern Medicine Delnor Hospital Northwestern Medicine Delnor Hospital 300 Randall Road Geneva, Illinois 60134 630.208.3000 TTY for the hearing impaired 630.933.4833 cadencehealth.org 15-1831/0815/3.8M
More informationWelcome to the Cardiology Ward
Cardiac Directorate, Level 0 The John Radcliffe Headley Way Headington Oxford OX3 9DU Tel: Cardiac Medicine Matron 01865 740417 Email Ruth.Titchener @orh.nhs.uk Cardiothoracic Surgery Matron; 01865 220791
More informationListening to and collecting your views and experiences about urgent care in Newcastle
Listening to and collecting your views and experiences about urgent care in Newcastle 20 November 2017 to 10 January 2018 Right care, time and place Welcome NHS Newcastle Gateshead Clinical Commissioning
More informationWorking together for better health The NHS is your NHS, use it well and it will serve you better.
Working together for better health The NHS is your NHS, use it well and it will serve you better. The NHS belongs to all of us. It is a limited resource and there are things that we can all do for ourselves
More informationbeing there for all the family registered charity no Service Information Hospice to Home
Service Information Hospice to Home being there for all the family registered charity no. 286554 being there for all the family northdevonhospice.org.uk What the service offers The Hospice to Home service
More informationHospice Residences. in Fraser Health
Hospice Residences in Fraser Health Options for End of Life Care As a person s life draws to a close, the time comes when the focus changes from working towards a cure to loving care and comfort. Paying
More informationWelcome to 7 Surgical
Welcome to 7 Surgical Providing Patient and Family Centred Care St. Joseph s Healthcare Hamilton 50 Charlton Avenue East, Hamilton, Ontario L8N 4A6 Charlton Campus Sister Mary Grace Wing, Level 7 905.522.1155
More informationThe Norman Power Centre
The Norman Power Centre UHB is a no smoking Trust To see all of our current patient information leaflets please visit www.uhb.nhs.uk/patient-information-leaflets.htm Information for Patients What is the
More informationEssential Information for Patients
Enabling People to Live Healthier and More Fulfilled Lives Essential Information for Patients 1 2 Welcome Welcome to Kerry General Hospital. Kerry General Hospital is committed to the highest standards
More informationTherapy at the Department of Nuclear Medicine with radioactive lutetium (Lu-177-octreotate)
Kanker Instituut After consultation with your physician you have decided to be treated with radioactive lutetium at the Department of Nuclear Medicine of the Erasmus MC Cancer Institute, location Daniel
More informationToolbox Talks. Access
Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that
More informationHaemodialysis service
Liver, Renal & Surgery Haemodialysis service Information for patients attending King s College Hospital main and satellite haemodialysis units Welcome to the King s haemodialysis service. This booklet
More informationWelcome to the Special Care Nursery
At Home There are 4 very important jobs you must do when you are home. This is all done electronically by computer and is called e-registration. Welcome to the Special Care Nursery Providing Patient and
More informationNURSING HOME EVALUATION
NURSING HOME EVALUATION As you visit nursing homes, use the following form for each place you visit. Don t expect every nursing home to score well on every question. The presence or absence of any of these
More informationCAREMALTA HOME FACILITIES! VILLA MESSINA RULES!
CAREMALTA HOME FACILITIES VISITING HOURS Visiting hours of this Facility are from 0900 to 1100 and 1500 to 1730 and 1830 to 2100. No Relatives are allowed in the premises before 0900 and after 2100 In
More informationWelcome to Glyme Ward
Oxford Health NHS Foundation Trust Forensic services Welcome to Glyme Ward Forensic services Contents Page 3 Page 3 Page 5 Page 9 Welcome to Glyme Ward What to expect on arrival Staff on the ward Ward
More informationInfusion Treatment A Patient s Guide
Infusion Treatment A Patient s Guide www.guthrie.org Welcome Thank you for choosing the Guthrie Cancer Center for your medical care. Our team of dedicated professionals will do everything possible to make
More informationThe Toowoomba Hospice. Information Book. Basic information on our work and help for clients, families and carers.
The Toowoomba Hospice Information Book Basic information on our work and help for clients, families and carers. 1 1 CHAIRMAN Graham Barron OAM Since its inception, the Hospice has provided professional
More informationwelcome guide
welcome guide BURGESS 1 CARE UNIT FOR PATIENTS AND THEIR FAMILY www.douglas.qc.ca WELCOME On behalf of the entire treatment team, welcome to the Burgess 1 Care Unit of the Douglas Mental Health University
More informationPatient and Family Guide
Inpatient center at port jefferson Patient and Family Guide (631) 642-4200 www.goodshepherdhospice.net Welcome to the Good Shepherd Hospice Inpatient Center This Patient and Family Guide will help you
More informationWelcome to Ward 32. Bristol Royal Hospital for Children INFORMATION FOR PARENTS AND CARERS. Patient Information Service
Patient Information Service Welcome to Ward 32 Bristol Royal Hospital for Children INFORMATION FOR PARENTS AND CARERS Patient Information is supported by January April 2010 2009 Welcome to Ward 32 We hope
More informationAn overview of Marie Curie s services
An overview of Marie Curie s services Marie Curie Cancer Care is a charity dedicated to the care of people with any terminal illness. We provide high quality care and support through the Marie Curie Nursing
More informationIntroduction to Salisbury Hospice Charity...
Introduction to Salisbury Hospice Charity... Fundraising Ideas... A-Z of Fundraising Ideas... A simple guide to creating a successful fundraising event... Tips to maximise sponsorship and donations...
More informationStatement of Purpose. Lona Lodge 307 Sutton Common Road Sutton Surrey SM3 9NH
Statement of Purpose Lona Lodge 307 Sutton Common Road Sutton Surrey SM3 9NH Introduction This statement of purpose outlines the general principles, specific standards and management arrangements for Lona
More informationHospice Care. Information for Patients, Families and Carers
Hospice Care Information for Patients, Families and Carers Our thanks go to the patients and family members who have contributed to this publication. Registered Scottish Charity No. SC012372 Rhona M Baillie
More informationSupporting people who need Palliative and End of Life Care in the Community. Giving people a choice
Supporting people who need Palliative and End of Life Care in the Community Giving people a choice Introduction People who are terminally ill or at the end of their life need excellent nursing and medical
More informationElective Colorectal Surgery Enhanced Recovery Patient Diary
How can I help reduce healthcare associated infections? Infection control is important to the well-being of our patients and for that reason we have infection control procedures in place. Keeping your
More informationOlder people mental health services. Introducing... Oaktree Lodge Memorial Hospital. Information for service users and carers
Older people mental health services Introducing... Oaktree Lodge Memorial Hospital Information for service users and carers Revised January 2012 What is Oaktree Lodge? Oaktree Lodge is a continuing care
More informationWelcome to Safari. Information for families. Great Ormond Street Hospital for Children NHS Foundation Trust
Welcome to Safari Information for families Great Ormond Street Hospital for Children NHS Foundation Trust About the ward Safari is a Daycare and Outpatient unit specialising in treating children with haematology
More informationNeurosurgical Unit Day Case Surgery
Information for patients Neurosurgical Unit Day Case Surgery Your admission to the neurosurgical unit day case procedure Thank you for attending Pre-assessment Clinic. Following your appointment, providing
More informationWoodbridge House. Aitch Care Homes (London) Limited. Overall rating for this service. Inspection report. Ratings. Good
Aitch Care Homes (London) Limited Woodbridge House Inspection report 151 Sturdee Avenue Gillingham Kent ME7 2HH Tel: 01634281890 Website: www.regard.co.uk Date of inspection visit: 14 March 2017 Date of
More informationFundamentals of Care. Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults
Fundamentals of Care Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults Foreword by Jane Hutt, Minister for Health and Social Services The twelve aspects of
More informationBarnwell Ward Patient information booklet
Barnwell Ward Patient information booklet Information Welcome to Barnwell Ward This information booklet contains useful information for you about the ward. If you have any questions while you are with
More informationChemotherapy services at the Cancer Centre at Guy s
Chemotherapy services at the Cancer Centre at Guy s This leaflet aims to give you an overview of chemotherapy services at the Cancer Centre at Guy s. Chemotherapy services are delivered in two areas: Chemotherapy
More information9: Advance care planning and advance decisions
9: Advance care planning and advance decisions This section explains how advance care planning and Advance Decisions to Refuse Treatment (ADRT) can support your future care. The following information is
More information