ANNUAL REPORT The Returned & Services League of Australia WA Branch Incorporated

Transcription

1 ANNUAL REPORT 2017 The Returned & Services League of Australia WA Branch Incorporated

2 MISSION STATEMENT To provide for the well-being, care, compensation and commemoration of serving and ex-serving Defence Force Personnel and their families. OBJECTIVES The key strategic objectives for RSLWA over the next three years are to: Refine service offerings and develop new and innovative services for Members and Veterans generally. Ensure continued sound financial management in growing our business and securing new income streams to drive better services to veterans in welfare, advocacy and well-being. Revitalise the image and reputation of RSLWA including Sub-Branch governance and finances. Increase membership retention and growth. Develop relevant partnerships and collaboration opportunities with like-minded organisations. Communicate more with our key stakeholders including government, the business community, the corporate sector and communities throughout WA. 2 RSLWA ANNUAL REPORT 2017

3 PATRON Her Excellency the Honourable Kerry Sanderson AC Governor of Western Australia BOARD OF DIRECTORS State President Mr Peter Aspinall State Vice President Mrs Donna Prytulak Honorary State treasurer Mr Phillip Draber RFD JP FCPA GAICD Greater Metro Region Members Mr Bill Collidge RFD Mrs Gabby Ryan Mr Royce Spencer Regional Members Mr Chris Mayfield OAM Mr Ken Morris Mrs Robyn Steenbach Chief Executive Officer Mr John McCourt JP Trustees Mr Don Blair OAM RFD ED Mr Wayne Tarr RFD ED Mr Philip Orchard AM APPOINTMENTS State War Memorial Warden Brigadier David Thompson AM Auditors RSM Australia Pty Ltd Founded as the Returned Soldiers Association on May 27, 1916 The WA Branch of the Returned Sailors and Soldiers Imperial League of Australia was Chartered on April 25, Cover Photo: Richard Wassell - Invictus Games I wanted to get back into the military family as I have been out of it for so long. I miss it every day and thought the Invictus Games could be an opportunity to reconnect. I also wanted to show younger veterans that no matter what injuries or illnesses you have you can always come out the other side. RSLWA ANNUAL REPORT

4 CONTENTS State President s Report 5 Vice President s Report 7 Chief Executive Officer s Report 8 Honorary State Treasurer s Report 10 Operation Manager s Report 12 RSLWA Organisational Chart 14 RSLWA Committee Structure 15 State Trustees Report 16 Regional Reports 17 Eastern Region 17 Pilbara & Kimberley Region 18 Midwest Region 19 Anzac House Reports 20 Advocacy 20 Welfare 20 Membership 21 Records & Information Management 21 Committee Reports 22 Commemorations Committee 22 Media/Strategic Communications/Social Media 22 Honours & Awards Committee 22 State War Memorial 24 Youth Development & Cadet Support Committee 24 Financial Service Members 26 The Returned & Services League of Australia WA Branch Incorporated thank the following Supporters: 4 RSLWA ANNUAL REPORT 2017

5 STATE PRESIDENT S REPORT Peter Aspinall IIn my report for 2017 I cited two key initiatives that had initiated a period of significant change for RSLWA. These were the divestment of our aged care business, RACA, and the agreement of the WA State Government to return the Title to the land on which ANZAC House sat. The RACA divestment was brought to a satisfactory conclusion in late 2016 with a financial settlement that resulted in RSLWA possessing a very healthy cash provision on its balance sheet. This was invested in short term deposits pending finalisation of the Title transfer that would then allow RSLWA to finalise its plans to redevelop the ANZAC House site. Following Board approval of the redevelopment plans the majority of our cash holdings would be invested appropriately to provide an income stream that would, for the first time, bring surety to RSLWA operations. With surety would come the ability of RSLWA to use its balance sheet to provide security for funding initiatives at both RSLWA and Sub-Branch level for advancing advocacy and welfare services for veterans and their dependents. Regrettably the transfer of Title has taken a much longer time to effect than had been envisioned. When the Heads of Agreement between the State Government and RSLWA was signed in late 2016 our understanding was that the Title would be unconditional. With the process left in the hands of the bureaucracy the Title documentation, when finally received by RSLWA, contained conditions unacceptable to RSLWA. Had the Title as presented been accepted and the ANZAC House redevelopment then been approved RSLWA would, in effect, have committed to a multi-million dollar project on land that it did not have total control over. Demolition of the old ANZAC House, a necessary precursor whatever the outcome of the Title transfer, had been commenced as a result of the initial transfer agreement. In mid-2017, when it became apparent that an unconditional Title would take much longer to achieve, the RSLWA Board agreed to slow down the project. However, as more time passed without receipt of an acceptable Title the project has been halted. It is to be hoped that by the time this report is published an unconditional Title will have been received allowing RSLWA to proceed with the ANZAC House redevelopment project. I stated above that following Board approval of the redevelopment project a majority of RSLWA s cash would be invested to achieve much higher returns than from the term deposits in which it had been parked. Notwithstanding the decision to halt the redevelopment project the Board agreed to continue with the investment exercise. To oversee these investments the Board established an Investment Advisory Group (IAG) with Mr George Jones chairing the Group. The IAG recommended that $40 million of RSLWA s capital be placed with Morgan Stanley with adequate funds remaining in the term deposits to cater for the reactivation of the ANZAC House redevelopment and other immediate projects that may arise in the delivery of welfare and advocacy for veterans. Having been agreed by the Board, the Morgan Stanley investment has returned, at the end of January 2018, its first of monthly drawdowns of interest/dividends to RSLWA. The details of the performance of this investment is contained elsewhere in this Annual Report. A further task of the IAG is to oversee RSLWA s property portfolio. RSLWA has some significant property holdings which have the potential to be developed in ways that can generate resources to better provide Sub-Branch welfare and advocacy services, enhanced accommodation for the resident Sub-Branch and to also provide an income stream for both the Sub-Branch and RSLWA. An initial project has been identified with preliminary discussions with the affected Sub-Branch having taken place. The IAG s property brief is not limited to development of property owned by RSLWA. The IAG has license to investigate investment opportunities in property development that may involve property acquisition or joint venture developments where such investment accords with the objects of RSLWA. A model for this has already been established albeit prior to the establishment of the IAG. RSLWA ANNUAL REPORT

6 STATE PRESIDENT S REPORT (continued) The RSLWA Board has honoured a long-standing commitment to assist in the relocation of the City of Mandurah Sub-Branch, a commitment that arose out of the sale of RACA. After an extensive search for a suitable facility it was decided that RSLWA would purchase a title in a commercial precinct in Mandurah. Unfortunately, a condition of the sale was that an adjoining title had to be purchased. The larger title was allocated to the Sub-Branch with the smaller placed on the market for lease or sale. Arguably the most significant event in the reporting period is the granting by the Australian Not-forprofits Commission (ACNC) and the Australian Taxation Office (ATO) of Public Benevolent Institution (PBI) and Deductible Gift Recipient (DGR) status to RSLWA. This status allows RSLWA to receive tax-deductible donations from companies and individuals which then can be expended on projects and activities that accord with the objects of RSLWA. Sub-Branches may also be beneficiaries of taxdeductible donations via RSLWA. A company or an individual who wishes to make a donation to a particular Sub-Branch and claim a tax deduction for that donation makes the donation to RSLWA, the holder of the tax-deductible status, with an indication of what Sub-Branch it is intended to go to. On provision of how the Sub-Branch intends to use the donation/s, which must be in accord with the League s objects, RSLWA then transfers that donation to the Sub-Branch. The detail of the process for handling tax deductible donations has recently been forwarded to all Sub-Branches. RSLWA being granted PBI and DGR status, unconditionally, has been a remarkable achievement particularly in the current strict regulatory environment in which, regrettably, the RSL has been negatively prominent through the various inquiries into RSLNSW s governance and financial management practices. Our unconditional status has been achieved through the diligence and very tight management of the application process by our CEO which necessitated at times extremely strong direction to our legal representatives. Without his drive and application it is probable that if PBI/DGR had indeed been granted it would have been highly conditional reflecting the regulatory bodies concerns arising out of the RSLNSW situation. It was a great outcome to a long exercise that commenced some years ago with a rejected application for PBI/DGR. Hollywood Private Hospital CEO,, Peter Mott, presenting a cheque for $8,000 to RSLWA State President, Peter Aspinall. Part of Ramsay Health Care, Hollywood Private Hospital is a major supporter of RSLWA Cadet of the Year Program and Cadet Efficiency Shield. 6 RSLWA A

7 VICE PRESIDENT S REPORT Donna Prytulak Firstly, may I thank those Sub-Branches that voted me in as RSLWA Vice President; I m honoured to hold the position. Over the past year I have been busy representing the State President when required and also attending to invitations as Vice President. I believe the Board is heading in the right direction for the good of all RSLWA members as well as the veteran community. The Board achieved many milestones over the past year and I look forward to another productive year. My future aim for the Avon area is to join with other Sub-Branches and form a Hub in Northam bringing welfare and advocacy to the area. Northam Sub- Branch already runs an office from the Memorial Hall and I hope to get together with other regional Sub- Branches so we can prepare a submission to present to the CEO for consideration. This is something I have been working towards and hope that by next year we are well on the road for it being established. Please feel free to contact me if you would like someone from RSLWA to attend your Sub-Branch event if the State President is unavailable, I will endeavour to attend. RSLWA will receive taxdeductible donations from companies and individuals which then can be expended on projects and activities that accord with the objects of RSLWA WRAAC ASSN (WA) RSLWA ANNUAL REPORT

8 CHIEF EXECUTIVE OFFICER S REPORT John McCourt JP It is a pleasure as your Chief Executive Officer to provide this report for Year 2017 an eventful one by any measure. My absolute focus for the year was ensuring we vigorously pursued RSLWA s core business of providing well-being, advocacy and welfare services to our valued members and others in need of help and support. My job of course is to lead the operational requirements of RSLWA by effecting the strategic decisions made by the Board of Directors (Board). Coupled with this has been close liaison with key stakeholders including government, corporates, other Ex-Service Organisations (ESOs) and the general community of Western Australia. Planning the Way Forward A key landmark of 2017 was the holding of a twoday Board of Directors workshop that determined the operational priorities for the next three years and how we would go about doing our business and growing the business. Of course RSLWA is a charity but the business of charity is just that taking considered decisions to deliver our services in a financially responsible, proactive and measurable way. Key outcomes from the workshop have seen 2017 become a watershed and some great work has been done by my fantastic staff and our invaluable volunteers throughout our 129 Sub-Branches. Having found ourselves in a sound financial position by end of 2016, it was the ensuring 12 months that needed us to plan on such a base working for us and to grow RSLWA into a thriving and responsive organisation that was able to meet the growing needs of our ex-service men and women and their families. A number of key outcomes from our 2017 think tank have proved instructive. They were, and still are, as follows: promoting our reputation and our valuable brand with the self-belief to become the standout RSL organisation in the country; pursuing our goal of attaining Public Benevolent Institution (PBI) status and associated Deductible Gift Recipient (DGR) endorsement; ensuring proper utilisation of our Balance Sheet and developing new streams of income; ADF Recruiting conducted at RSLWA Premises. 8 RSLWA ANNUAL REPORT 2017

9 refining the services we offer and being innovative in introducing new services; maintaining and increasing our membership base; and developing partnerships and collaboration with like-minded organisations. If for nothing else, 2017 will be remembered for our attainment of PBI and DGR status. This was a game-changer for RSLWA and such status will be fundamental as to how we grow and improve our income base. Charitable Status DGR status provides RSLWA with the opportunity to attract tax-deductible support across the board - a huge step forward in our charitable status. But there are of course important governance and compliance requirements to ensure RSLWA maintains its PBI and DGR status. While DGR status is bestowed on RSLWA State Branch itself, there are considerable opportunities for Sub-Branches themselves to benefit through tax-deductible donations and, throughout 2018, opportunities and associated compliance structures will be rolled out for Sub- Branch participation. Unless one was sleeping under a rock, there is no escaping the negative PR that the Returned & Services League was getting Australia-wide, especially the situation that had developed during 2017 in New South Wales. While this has been regrettable, the RSL in WA has ensured it has protected its good reputation and enhanced it by concentrating on good services, good governance and good people. Our reputation is everything and it was pleasing to see an increase in government, corporate and community support for our valued brand that will hold us in good stead. Partnerships During 2017, RSLWA forged some useful and mutually-beneficial partnerships including close collaboration with the WA Local Government Association (WALGA). Together, we developed a better understanding of how important WALGA is to RSLWA in liaising closely with Sub-Branches for the common community good. A landmark Award was established to recognise exemplary efforts by local Councils that supported Sub-Branches in commemoration, especially ANZAC Day. State Branch On the business of what we do at State Branch, I have had the pleasure of working with key Committees that provided advice and support to the Board of Directors including the Finance Committee, Veterans Affairs Group and Commemorative Committee and a brand new one titled the Investment Advisory Group or IAG. The IAG has been fundamental at looking to how we better utilised our balance sheet to improve income streams; grow return on investments and how to use our solid financial base to make better use of the RSLWA property portfolio. Given the age of many of our properties it has been understandable that affected Sub-Branches looked to improve their amenities. That said, it will be important beyond 2017 to look at how RSLWA makes best use of properties it owns while, at the same time, making a significant difference to amenities enjoyed (and needed) by Sub-Branches. Membership Without members, RSLWA would not be able to do what it does and it was pleasing to see a slight increase in membership for the year. This needs to continue to grow, especially among our younger cohort of contemporary veterans. They need to be embraced and they need to be encouraged to become involved. Family-orientated environments will be critical for such growth into the future. Ex-Service Organisations Also, in order to do things better together, we need to continue efforts during 2018 to work more collaboratively with other ESOs ahead of plans to replace the now-demolished ANZAC House with a Veterans Central facility in the Perth CBD and likefacilities throughout the greater metro area and in regional centres across WA. In conclusion, I wish to thank the State President, Peter Aspinall, for his leadership and his advice; the Board for its support and to the staff at State Branch who have been absolutely fantastic passionate, hard-working and always with a smile on the dial. Looking forward to a great RSLWA ANNUAL REPORT

10 HONORARY STATE TREASURER S REPORT Phillip Draber RFD JP FCPA GAICD Overview The twelve months to 31 December 2017 have seen as some of RSLWA s initiatives coming to fruition. The year has seen our effort directed toward: Supporting the pausing of and review of the ANZAC House redevelopment strategy. The progression of this strategy depends upon the resolution of the land title conditions. Implementing an investment strategy for the proceeds from the Sale of the Aged Care Facility; Oversighting the first steps in the implementation of a strategy that maximises the returns from RSLWA held properties that will support the hub and spoke concept that will more effectively deliver welfare and advocacy services to Veterans. Operationally the hard work to maintain this tempo has fallen to the State Accountant, Peter McGlade and his team. For this, the FC is extremely appreciative. Strategically, my thanks go to the individual and collective wisdom of the FC members: namely the State President, Peter Aspinall; State CEO, John McCourt; Executive Assistant, Nola Keen and FCC members: Glenn Longmire, Duncan Warren, Warren Snell and Gary Hall. My appreciation also goes to Duncan Warren who resigned from FC in December. During 2017, the Investment Advisory Group (IAG) led by George Jones AM with members being James McMahon and Peter Aspinall, John McCourt and Peter McGlade began the work of refining our investment strategy and considering the disposition of the RSLWA property portfolio. These people do a lot of hard work behind the scenes to ensure that the FC supports the services delivered to RSLWA members and stakeholders. Financial Strategy During 2017, the FC was tasked by the Board of Directors (BoD) to defend the RSLWA balance sheet and to further develop a more comprehensive financial strategy to support the provision of welfare and advocacy services to our Veterans; whilst minimising the risk to our capital and our hard-won tax deductibility status. This included effective use of our property and cash assets. Financial Performance In terms of financial performance, the net operating surplus of RSLWA for the year ended 31 December 2017 was $211,857 (compared with an operating surplus of $24,345,060 for the twelve months to 31 December 2016). Branch net worth at 31 December 2017 was $67,651,136 having increased from the 31 December 2016 figure of $67,439,279. The cash outflow from operations for the twelve months was $2,258,355 in comparison with in cash outflows of $2,273,391 in the previous twelve month reporting period. Funds held in the Strategic Investment Fund, at 31 December 2017 were $54,118,103 compared to the 31 December 2016 balance of $58,343,473. The decrease in operating surplus was due to the fact that, unlike 2016, there were no proceeds from a legal settlement or abnormal income from the ANZAC House land being brought to account. During 2017 RSLWA made a surplus due to the unrealised capital gains made on the Morgan Stanley Investment portfolio whose operation commenced in October A combination of some effective cost reduction by RSLWA and a stream of income from the Morgan Stanley Investment Fund has meant that RSLWA is no longer dependent on grant income for its day-to-day operations. That is a significant outcome. ANZAC Day commemorations will now be self-financing. The decrease in the Strategic Investment Fund was due to a term deposit being converted to cash to finance the demolition of ANZAC House. This has been partially offset by the unrealised capital gains in the Morgan Stanley Investment Portfolio. Property After the initial granting of the land title, the FC had financial input to the development of the final plans for new ANZAC House. On the recommendation of the IAG, the FC supported a pausing of the ANZAC House project until clarity was reached over the land title. For RSLWA to have proceeded to implement its original plan would have put at considerable risk, the capital that RSLWA had fought so hard to obtain and capital that is essential to RSLWA to put the RSL brand in WA on a self-sustaining basis. 10 RSLWA ANNUAL REPORT 2017

11 Following the settlement of the RACA legal action, the FC was kept informed of the acquisition of a property to house the Mandurah Sub-Branch. This is the first exercise of many on how RSLWA can implement the hub and spoke strategy whilst ensuring that Sub-Branches occupying RSLWAowned land have appropriate amenity to exercise their purposes and functions. A first step was the complete identification and review of our land holdings. Investments During 2017 with a strategic investment pool of $58 million a decision was made by the Board for RSLWA to place $40 million in to a conservative Morgan Stanley diversified investment fund (with average returns of 7 8%) and retain the remainder in the more conservative term deposits (with average returns of %). These arrangements give RSLWA sufficient liquidity to immediately draw down funds should it be necessary and have access to all funds within 30 days should it be deemed advisable. The arrangement gets RSLWA a higher rate of return and will allow us access to the income from the $40 million (that will be retained as capital) to maintain ANZAC House operations. Regulatory Compliance The FC has ensured that RSLWA and our Sub- Branches remain compliant with the ACNC regulatory framework. This was due to the hard work of the State Accountant. Good regulatory compliance and effective governance by RSLWA saw the State Branch notwithstanding the unfortunate events in other states being granted donation and gift tax relief (deductibility) during 2017, back dated to 15 July That was the culmination of a lot of hard work by the CEO, supported by the State Accountant. Tax deductibility has been hard won now we need to ensure continuance of high standards of compliance to retain such status. During late 2017 the FC began to look at Sub- Branch governance to examine fit-for-purpose ways and means to ensure that our membership, and the purposes for which the RSL was formed, were first and foremost among those whom are elected and appointed to serve members, affiliates and most importantly those in need of our services. Financial Integrity and Governance The FC remains committed to ensuring that RSLWA upholds the financial governance standards expected of it. We do this by ensuring that the major financial decisions made by RSLWA are appropriately scrutinised, follow due process and ensure probity is observed in decision-making. To that end, The FC has two members on it who are not RSLWA members or affiliates. As chair of RSLWA s FC, I can attest, to my knowledge, that FC or RSLWA BoD members in the twelve months to 31 December 2017 received no payments, gratuities, honorariums or other benefits from their service with RSLWA. Cadet of the Year (L-R): CUO Samara Lance 52 ACU; CDT Shane Morgan Cadets WA Surf Lifesaving Cadet Unit; CUO Brianna Quaresimin 712 SQN; and CDTAB Kelvin Hepburn TS Marmion. RSLWA ANNUAL REPORT

12 OPERATION MANAGER S REPORT Martin Holzberger AM CSC In so many ways 2017 has given me a chance to review the operations of RSLWA and to implement a number of key initiatives I outlined at the last RSLWA Annual Congress. Many of these initiatives, such as the timings for the production of The Listening Post and Sub-Branch Signal, are now business as usual. These publications are available and/or distributed electronically, saving well over $2000 in postage and ensuring that there is a consistency in communications with our Sub- Branches, members and key stakeholders. The new RSLWA website launched at the 2017 State Congress is now well populated and there have been a number of updates to both the system and the information it contains since its launch. Pages for Sub-Branches to update their information and upcoming events have been well utilised with many Sub-Branches updating their information on a regular basis. Our strong social media presence has been extremely effective with the RSLWA Facebook and Instagram pages having the highest activity of any RSL. Complimentary Service Membership to current serving ADF personnel (including ADF Reserves personnel) for their first year of membership has been introduced with less than expected results. In part, this is due to a lack of communication within the ADF Bases and the information not being available on the old membership brochures. Regardless, the overwhelming majority of those who have taken up the offer have renewed their membership, some up to A new marketing plan aimed at younger and current service personnel along with programed base visits and our new membership brochure should see a greater take up of the offer in This year RSLWA has helped with the transition of Western Australia s newest recruits, holding enlistment services within RSLWA State Branch for almost 1000 young men and woman joining the services. These new members of the ADF and their families and friends are made to feel at home within the RSL from day one of their new lives. Unfortunately those who sign up at these ceremonies are not yet eligible to join the RSL and will have to wait for 6 months before becoming eligible. Of important note, Defence Force Recruiting have also been well supported by a number of regional Sub-Branches who have provided their facilities in order for DFR to conduct interviews and information sessions that might not have been available without the support of those Sub-Branches. DFR staff have continued to support RSLWA in a number of ways including street collections, visits to Sub-Branch events and providing historic memorabilia. The numbers attending community Services across the State was up from previous years while the numbers at the Kings Park Dawn Service attendance met predicted levels. Early planning is underway for the 2018 events with the Perth Commemorative Service moving to the Perth Concert Hall and discussions with the Department of Communities to ensure that the 100th Anniversary of the Armistice are both commemorative and celebrative. Of concern to me has been what I can only describe as the mismanagement of funds within some of our Sub-Branches that has led to the need to report the activities to the Australian Charities & Not- For-Profit Commission (ACNC) and, in one case, a criminal conviction. In just about every case, a lack of good governance and financial procedures allowed individuals or in some cases committees to expend funds without consent or understanding the full implications of their actions. Processes are being introduced to ensure that RSLWA is providing clear guidelines and procedures for Sub-Branches to follow along with an audit program that will ensure that all members are aware of the true financial position of their Sub-Branch. On taking up this role in December 2016, I was keen to be able to visit as many Sub-Branches as possible and on a regular basis. I have not achieved this to date and, while I would rather be invited to visit the Sub-Branches, I will be attempting to visit as many Sub-Branches as I can in I will remain focused on the needs of our members, veterans, ADF personnel and their families. 12 RSLWA ANNUAL REPORT 2017

13 The 8th Annual Frederick Bell VC Memorial Lecture 2017, RSLWA & Cottesloe Sub-Branch. John Sciortino, Cottesloe RSL Sub-Branch President & Corporal Mark Donaldson VC: My Life Story - The Crossroad RSLWA ANNUAL REPORT

14 RSLWA ORGANISATIONAL CHART POLICY COMMITTEES BOARD OF DIRECTORS TRUSTEES Chief Executive Officer Executive Assistant Receptionist Manager Operations (Acting CEO) Chief Financial Officer Manager Strategic Communication Finance & Compliance Corporate Services Marketing & Media Fundraising State Branch Accountant Property & Corporate Services Officer Digital Media & Publications Officer Professional Support Consultant Financial Services Officer Public affairs Adviser Archives & Research Officer Advocacy Welfare Commermoration Membership Advocacy Coordinator Welfare Officer Events Coordinator Membership Officer Claims Advocate Events Adviser Claims Advocate Claims Advocate Staff Support Officer 14 RSLWA ANNUAL REPORT 2017

15 RSLWA COMMITTEE STRUCTURE BOARD OF DIRECTORS TRUSTEES Finance Veteran Affairs Commermoration Governance & Honours Investment Advisory Group Youth Development ANZAC Day Governance RSLWA 2020 Foundation Women s Forum Remembrance Day Constitution & Bylaws Property Development Unit ESQs & U&K State War Memorial Honours & Awards [L-R] WALGA President Cr Lynne Craigie, President of Shire of Three Springs Cr Anthony Thomas, and RSLWA CEO John McCourt. RSLWA ANNUAL REPORT

16 STATE TRUSTEES REPORT Don Blair OAM RFD ED Philip Orchard AM AFNI CMDR RAN (Ret d) Wayne Tarr RFD ED Rule 18 of the Constitution details the appointment of the State Trustees and By-Law 6 lists their Duties, Power and Functions. At State Congress in 2017 we welcomed our new Trustee Phil Orchard AM AFNI CMDR RAN (Ret d) to the vacant position. Phil brings with him a wealth of experience in RSL matters being our previous State Branch Chief Executive Officer. In our view, the Board of Directors continues to maintain and provide good governance in their deliberation on all Financial and Board decisions and further improved their awareness by attending a Strategic Planning event in October The Trustees were involved in a number of reviews and inquiries over the year. They were also appointed to the Honours and Awards Committee chaired by Board Member Mr Bill Collidge. Congratulations to the CEO and Staff on their incredible achievement having the State Branch being granted by the Australian Charities and Notfor-Profit Commission (ACNC) Public Benevolent Institution (PBI) & Deductible Gift Recipient (DGR) Status. Another great governance achievement by the Board was the forming of the Investment Advisory Group headed by Mr George Jones (Vietnam Veteran) and one of the State s leading philanthropists. Philip Orchard AM and Donna Prytulak with the new Denis Connelly Recruiting Shield 16 RSLWA ANNUAL REPORT 2017

17 REGIONAL REPORTS EASTERN REGION Robyn Steenbach I joined the Board in September 2017 and have enjoyed my role and being able to put the views of the members through to the Board. I have had the opportunity to speak to a few of the RSL Sub-Branches in the Eastern Region and hope to be able to speak to more in the coming year and also visit them. RSLWA ANNUAL REPORT

18 PILBARA/KIMBERLEY REGION Ken Morris There is no current board member representing Kimberley/Pilbara so I have collated the information below from the Sub-Branch office bearers who have responded to my enquiry. Kununurra Treasurer Deb Kakoschke advises that the Kununurra RSL Sub-Branch hosted Remembrance Day, Vietnam Veterans Day and ANZAC Day Commemoration Services. The ANZAC Service was attended by around 600 people and beautifully complemented by Kununurra District High School Choir. A traditional Gunfire Breakfast was served by the Kununurra Rotary Club. Defence Force Personal from Delta Troop Norforce formed the Catafalque Party. Following the ANZAC Day events the Sub-Branch sponsored a special screening of the movie Kokoda to mark the 75th Anniversary of Kokoda Track with all proceeds going towards local school students planning to trek the Kokoda Track mid-year. Karratha Whilst serving and affiliate memberships remain static their social membership has grown. The overall membership since 2014 has increased from 278 to 700 in 2017 (this includes serving and affiliate members). The Sub-Branch commenced a Welfare Fund and is working with the Pilbara Regiment to promote the limited services that they can offer; they do not have a trained Advocate or Welfare Officer. This is a deficiency they would desperately like to remedy but distance and cost is proving a barrier. ANZAC Day and Remembrance Day continue to grow in popularity with current numbers attending the Dawn Service estimated at 4,000 and Remembrance Day at 100. The Sub-Branch priority remains to be the go-to point for serving and returned servicemen and women. They continue to lend a helping hand, ear or whatever when called upon. They see it as vital that as a Sub-Branch they continue to promote the ethos of the League and ensure that they remain relevant to the current members. Newman President Ian Thompson advised that they had held 3 Commemorative Services and did some successful fundraising. They enjoy a close relationship with the local Reserve Unit - A Troop and the Pilbara Regiment. The Sub-Branch has been working with the local Shire to relocate their memorial but there are many road blocks (especially money) so that s a work in progress. Wyndham SB President Dick Daniels advised me that he had contacted RSLWA HQ seeking help to upgrade the SB building in Wyndham and to complain that noone from RSLWA had visited in the past 9 ½ years. Scout, Taylor Hale and Frankie Fumano of St Mary s Primary School at Donnybrook War Memorial. 18 RSLWA ANNUAL REPORT 2017

19 MIDWEST REGION Ken Morris Since election to the RSLWA Board in 2017 I have attended and spoken at general meetings of Dongara SB and Northampton SB in addition to attending numerous GMs and committee meetings at Geraldton SB. My wife Jenny and I were invited to Three Springs Christmas lunch where I was asked to speak about RSLWA. I plan to visit several more mid west SB s this year, starting with a planned visit to Shark Bay SB on ANZAC Day where I will lay a wreath on behalf of the RSLWA Board. In the Geraldton area I have attended a dedication service at Leanne s Trench attended by the WA Governor and the Turkish High Commissioner, several commemoration services at the HMAS Sydney Memorial in Geraldton and the usual ANZAC Day, Remembrance Day and Vietnam Veterans Day services in Geraldton. I also laid a wreath at the annual pilgrimage to the war cemetery in Geraldton on 12th November Sadly, I attended quite a few funerals of RSL members. We have hosted a social visit from Dongara SB and plan a reciprocal visit. We are also planning a visit to Northampton SB. Highlights from the SB s Geraldton Three Springs Won the Geraldton Shield for the 4th time, attended 5 school ANZAC Services and gave ANZAC Encouragement awards to 4 schools. Jurien Bay Life Membership was granted to WO1 RSM (Ret) Jim Clarke. A Building Sub-Committee has been established to build or acquire a building to house the Sub-Branch. Northampton Erected an outdoor display area for the Howitzer and Centurion Tank. Most SB s that responded to my request reported that they are hoping to increase membership this year. RSLWA ANNUAL REPORT

20 ANZAC HOUSE REPORTS ADVOCACY Sharon Briggs 2017 saw the transition of Advocacy from RSL Defence Care to be integrated within RSLWA to deliver professional and compassionate assistance to our Veteran Community. At our core, RSLWA Advocacy Services prides itself on providing Veterans assistance lodging claims for disability, compensation, service pensions, support and representation through the appeals process. Challenges during 2017 included the amended legislation to afford Gold Card eligibility for all BTN Participants which saw heightened activity in the third quarter of the year. Non-qualified social media groups will continue to present as a challenge with Veterans coming to us with sometimes misinformation and incorrect assumptions. We were able to combat this by ensuring our permanent and volunteer staff had access to up to date information and training as they were made available. The Advocacy Training and Development Program (ATDP) had its first twelve months as the registered provider for Advocacy and Welfare training to ensure staff and volunteers receive the training and support needed to assist the Veteran Community. We have been working closely alongside ATDP to identify strengths and weakness within the current delivery model that will benefit Advocates in the ESO Community into the future. RSLWA State Branch has continued to support and foster the development of our volunteer advocates in Sub-Branches through advice and training opportunities. The vision for 2018 is to continue the support and work in collaboration with Sub-Branches to provide training and advice to current and potential volunteer Advocates and to embrace a whole of organisation ethos. This will ensure our Veterans have access to assistance and support throughout WA. State Branch will continue to seek assistance from ATDP to provide training opportunities not only for new Advocates but also for experienced Advocates to become Mentors, supporting those yet to be qualified promises one of growth as we move towards expanding the Advocacy Team within RSLWA State Office working alongside Sub-Branches and ESOs throughout Western Australia. WELFARE Rosalind Howat Helping members maintain their quality of life and dignity by offering practical, social and financial assistance in times of crisis is as always an ongoing challenge. This past year there has been a dramatic change in the demographics of members presenting for assistance. We are seeing a noticeable increase in contemporary veterans with complex needs, many with young families. These veterans struggled to provide basic necessities such as food and utilities with some families facing homelessness due to unemployment or mental health issues. Our contemporary veterans often need assistance connecting with other support agencies and we continue to work collaboratively with other Ex-service Organisations. This enhances the overall service we are able to provide to our veterans and members. Separately we can all do a little but together we can do a lot more. The WA Aged Sailors, Soldiers and Airmen s Relief Fund continues to assist veterans, members and their dependents with the provision of funds for essential items that are beyond their budget, such as replacement white goods, urgent car repairs, mobility aids, relocation costs, and other larger expenses. The Trust has seen a greater demand this year for assistance with rent & mortgage arrears. The Trust provides a monthly grant to veterans, members or their dependents experiencing ongoing hardship. The Trust also assists with contributions to Funeral costs where families don t have the means to pay. 20 RSLWA ANNUAL REPORT 2017

21 The twelve months ahead The focus for the next twelve months will be improving the Welfare Service provided to our members. RSLWA is hosting a Certificate IV Community Services Student who will complete a six week placement at State Office. As always it is a great honour and privilege to assist the veteran community and I look forward to the challenges of the coming year. MEMBERSHIP Andrea Hunt State Branch membership for the year ended 31st December 2017 was 9,978. This comprised of 7,657 service members and 2,321 affiliate members. This year our membership numbers remained constant. There was an overall downturn of one member from 2016 to There were a total of 222 financial Service Members deaths, which was offset by new service membership of 620 members. The number of Service Members was down 147 compared with 2016 and there was an increase of 146 Affiliate Members. There were a number of cancellations, non-renewals and interstate transfers. The amount of $23,026 was received through membership donations for the year. Navy Health has been welcomed on board as our sponsor to assist with the cost of printing and postage of the membership cards. They have agreed to a 5 year sponsorship. There has been continued work on upgrades for the current membership database which hopefully will eventuate during The option for members to pay for multi years was approved by the Board and was put in place ahead of the commencement of the 2018 renewal period. In April we launched our Complimentary year membership to those currently serving in the ADF. This has been well received and has helped Sub- Branches with recruitment of new members. These members will be monitored to assess their renewal rate next year. A new provider was sourced for our online banking and the changeover ran extremely smoothly. The twelve months ahead There is no doubt that 2018 will be another challenging year for Membership, with an aging membership base as many of our WW11 veterans are now in their 90s. Once again plans will be considered to convert the membership database to reflect more current requirements. Hopefully this may include the ability to send renewal notices by , to reduce our overall printing and postage costs. Attendance at events to promote membership. Continued support to Sub-Branches to aid them with their recruitment of members. RECORDS AND INFORMATION MANAGEMENT Helen Starkie 2017 was a period of consolidation following the transfer of the library and archives collection from the now demolished ANZAC House at 28 St Georges Terrace Perth, to the temporary premises RSLWA is currently occupying at 66 St Georges Terrace Perth. Much of the display and artifact collection has remained packaged and secured to storage, whilst the library and archive collection remain accessible for research and reference usage. Researchers, historians and writers have utilised the RSLWA collection extensively for research preparation for speeches, feature articles and commemorative events programmed throughout the year. Looking ahead a major commemorative year marking not only the Centenary of the end of WWI, but also the Centenary and Anniversary of other major conflicts of WW1, WWII, Korean and Vietnam wars. The focus for the next 12 months is to continue with adding/cataloguing items of significance to the collection. RSLWA ANNUAL REPORT

22 COMMITTEE REPORTS COMMEMORATION COMMITTEE Donna Prytulak I would like to thank Duncan Warren for his time as Chair of the Commemoration Committee and the staff at State Branch for their assistance in facilitating Commemorations during The past three years have been a busy Commemorative period and will culminate in Lotterywest once again provided funding to Sub-Branches to assist with the Commemorations in their communities. Many Sub-Branches have already commenced their preparation to ensure they celebrate the Centenary of Armistice as something to remember for future generations. For the first time RSLWA will trial conducting the ANZAC Day Commemorative Service at the Perth Concert Hall to negate the issues of fluctuating weather conditions. If the venue is a success it will be incorporated into future ANZAC Day plans. The Committee is in the process of organising a template to be placed on RSLWA s website on how to conduct a service and the correct protocol. Over the years I have attended funeral services, commemorations, Sub-Branch meetings and noted that the Ode and the order of service varies from place to place. The correct protocol and template being place on our website will assist the membership and negate the inconsistencies. MEDIA/STRATEGIC COMMUNICATIONS/ SOCIAL MEDIA Laura Lau I joined the RSLWA family in December 2017 and embarked on an analysis of the marketing and fundraising business capabilities in consultant with the Chief Executive Officer. Following findings of the review, for the next 12 months, our focus for marketing, communication and fundraising is to develop an integrated marketing and communication strategy to maximise brand awareness and community understanding of our core business; boost community and corporate engagement; integrate communication across online and offline channels and build our supporter base for regular communication. With the current economic slowdown and increasing competition from other non-profit organisations, RSLWA needs to improve in the digital marketing field to attract, engage and grow our supporter base. The planned recruitment of an Integrated Marketing Officer will allow the Strategic Communication business unit to focus strongly on content marketing across all communication platforms, such as the Listening Post, electronic direct marketing and social media, to maintain and improve our online presence. RSLWA will grow our community of supporters to provide regular and consistent communication through utilising Salesforce, a Customer Relationship Management (CRM) system, to capture contacts of all business units, e.g. members, suppliers, clients, donors, corporate partners, community groups and government supporters. Our goal is to keep our internal and external stakeholders informed about our appeals, campaigns, initiatives, and most importantly how they can be involved. HONOURS AND AWARDS COMMITTEE Bill Collidge The task of RSLWA Honours and Awards Committee is to review nominations for the various awards available to members of the RSL and make appropriate recommendations to the Board of Directors in order to ensure there is integrity, equity and merit in the nominations. This process assists the Board in making an informed decision as to whether or not to support the nomination. The State Congress 2017 saw the appointment of several new Board members. RSLWA appointed Mr Bill Collidge (Chair) and the Trustees Mr Don Blair OAM RFD ED, Mr Wayne Tarr RFD ED and Mr Phil Orchard AM, to the Honours and Awards Committee. 22 RSLWA ANNUAL REPORT 2017

23 Through the Chief Executive Office, the Operations Manager, Membership Officer, State Accountant, Events Manager and Executive Assistant to the SP/ CEO also have key input in the review process. The Committee is responsible for the oversight of all award nominations including - Australia Day Council Achievement Medallions, ANZAC of the Year Award, ANZAC Peace Prize, Life Membership, Meritorious Award, Certificates of Service and the annual Sub-Branch trophies awarded each year at State Congress. During the period January 2017 to December 2017, awards were made and honours bestowed in accordance with the existing documented criteria. One of the Committee s earliest tasks was to review the scoring criteria for the annual Sub- Branch trophies awarded at Congress. As a result of the review the Committee, through the Board of Directors, implemented new instructions taking into account RSLWA core priorities. From 2018 onwards the scoring mechanisms will be based on a series of tangible key performance indicators of Governance, Welfare, Advocacy, Membership, Commemoration and Telling Our Story. Sub-Branches also need to demonstrate that they have engaged in Youth & Community support and addressed public affairs throughout the year. All this information is available on the RSLWA website. It has, in summary, resulted in a change of thresholds for the allocation of prizes having regard to the varying Sub-Branch membership sizes. In order to meet the challenge, we have introduced two new trophies - The Brigadier Arnold Potts Cup and the Anne Leach Trophy - the requirements which can be found on the RSLWA website. Whilst the Honours and Awards Committee does not have any control over National Award nominations, RSLWA staff and board members are often requested by case managers at the Order of Australia Secretariat to provide referees comments on the many nominations they receive. In the majority of cases, this is the first that the proposed referee hears of the nomination. The Honours and Awards Committee has promulgated instructions on various sites asking that those nominating members please give their referees the courtesy of informing them of the nomination. A failure to do this is unfair on the referee and could well result in an unsuccessful nomination due to the unpreparedness of the referee. Throughout 2018 the Committee will sit at regular intervals to ensure continuity, integrity and consistency in recognising and acknowledging the wonderful service our members give to the RSL, their communities and the youth of our nation. RSLWA ANNUAL REPORT

24 COMMITTEE REPORTS (continued) STATE WAR MEMORIAL Geoff Simpson OAM RFD Services There were 34 services conducted at the State War Memorial in the past year. This included the Indian Sikh Community for the first time, but also the loss after many years of the services for the War Widows Guild and Perth Legacy. In addition, we assisted at a number of services at other memorials, in particular the Fall of Singapore at City of Stirling and the Boer War at their memorial. A number of conducted tours for school groups of the memorial precinct were also undertaken, including the Premier s ANZAC Tour Student Group. Personnel There are currently 18 members on the Sub-Warden list, though a number are on the sick list. We have been fortunate to have recruited Margot Harness to our ranks and bugler David Scott has joined us full time since his retirement from the Army Band. Wing Commander Christine Pittman handed over as Warden to Brigadier David Thompson AM, Commander 13th Brigade, at the Remembrance Day service. Maintenance The Botanic Garden and Parks Authority has agreed to trial the removal of the railing surround the Flame of Remembrance at our request. Maintenance was proving difficult, as was the removal and replacement at each service. Thanks It has been a privilege to serve as Deputy Warden since my appointment on 11 November I thank all those who have made the task smooth and for their loyal support. YOUTH DEVELOP- MENT AND CADET SUPPORT COMMITTEE Bill Collidge Under the auspices of RSLWA and supported by Hollywood Private Hospital and the Australian Military Bank, the Youth Development and Cadet Support Committee made up of Mrs Olga Greig OAM, Mr Bill Collidge (Chair), Mr Len Copley, Mr Ken Morrison and Mr Bob McGuire, successfully conducted the RSL Spirit of ANZAC Cadet of the Year competition for The aim of the competition is to identify and recognise the top Cadets from the three Defence Force streams and the top Cadet from the state government Cadet stream, Cadets WA. Nominations closed in October 2017 and final selections were held at Belmont RSL Sub-Branch in November. A final selection of four Cadets out of a pool of sixteen was again made very difficult by the high standard of the young people taking part this year. The competition was opened to all government Cadet streams in order to ensure RSL engages effectively with youth in as many respects as possible. Invitations to participate were forwarded to Australian Navy Cadets, Australian Army Cadets, Australian Air Force Cadets, State Emergency Service Cadets, Conservation and Land Management Cadets, Police Rangers, St John Ambulance Cadets and Royal Surf Lifesaving Cadets. This year we had representatives from Navy, Army and Airforce Cadets. All those who took part set an excellent standard in all of the assessed fields. After a rigorous testing program, which saw them demonstrate their skills and knowledge in administering first aid to the injured, general knowledge, verbal presentations and dress and bearing, four Cadets were identified as the winners for the year and as a prize, attend the National ANZAC Day commemorations in Canberra ACT in April. 24 RSLWA ANNUAL REPORT 2017

25 The Cadets were flown to Canberra and accommodated at HMAS Harman for the duration of their stay. They took part in a Last Post Ceremony and laid a wreath at the Australian War Memorial, visited the Royal Military College Duntroon and the Australian Defence Force Academy, took part in the Dawn Service and the ANZAC Day parade, marching with the local Defence Cadet Unit contingents. While in Canberra, the Cadets visited the Australian War Memorial, the National Museum, the old Parliament House and the National Art Gallery. The Cadets were to undertake a research project using the research facilities at the AWM. The project involved the Cadets identifying an individual from either their family, the Defence Force in general or their community and gathering as much information as possible in order to be able to deliver a presentation back to their community or Cadet unit on their return to Western Australia. Nominations for the 2018 competition will close in October and final selections will be conducted in November. The Committee also conducted the selection of the winners of the RSL Cadet Efficiency Shield for the most efficient unit in each of the three Services for the year. The winners for 2017 were TS Marmion Australian Navy Cadets, 511 Army Cadet Unit Australian Army Cadets and 711 Squadron Geraldton Australian Airforce Cadets. Each Unit was awarded the Annual Trophy and a cheque for the sum of $1,000. The competitions are fully supported by Hollywood Private Hospital and the Australian Military Bank and without their generous donations we wouldn t be able to maintain the competitions on a yearly basis. All Sub-Branches are invited and encouraged to contribute to the running costs for the competitions by way of an annual donation - if you are looking for a worthy cause then this is it. The Committee is looking forward to meeting and assessing another batch of representatives from what is considered our single most important national asset our youth. RSLWA ANNUAL REPORT

26 FINANCIAL SERVICE MEMBERS BY SUB-BRANCH as at 31 December 2017 Sub-Branch M/ship 2017 Albany 108 Applecross 44 Armadale 256 Bakers Hill 15 Ballajura 41 Bedford-Morley 59 Bellevue 104 Bencubbin 2 Beverley 14 Bicton-Palmyra 133 Bindoon 6 Boddington 13 Boulder 19 Boyup Brook 14 Bridgetown 19 Brookton 6 Broome 134 Bruce Rock* 1 Bullsbrook & Districts 62 Bunbury 300 Busselton 197 Cambridge 43 Canning Districts 72 Capel 36 Central* 332 Chidlow 18 City of Belmont 137 City of Cockburn 187 City of Mandurah 324 City of Perth 261 City of Rockingham 282 City of South Perth 59 City of Subiaco 12 Claremont 14 Collie-Cardiff 52 Coolgardie 10 Cottesloe 18 Cunderdin 7 Darkan 2 Dawesville 82 Denmark 33 Derby 17 Dongara 47 Donnybrook 24 Dowerin 2 Dumbleyung 8 Sub-Branch M/ship 2017 Dwellingup 9 Eastern Regional 55 Ellenbrook 61 Esperance 50 Exmouth 13 Fremantle City 24 Gascoyne 29 Geraldton City 155 Gnowangerup-Borden 7 Gosnells 51 Greenbushes 16 Halls Creek 5 Harvey 26 Highgate 181 Joondalup City 110 Jurien Bay 29 Kalamunda 123 Kalgoorlie 23 Kambalda 5 Karratha & Districts 43 Karridale-Augusta 13 Katanning* 10 Kellerberrin 1 Kelmscott-Roleystone 6 Kojonup 9 Kondinin 2 Kulin 3 Kununurra 11 Kwinana 58 Lancelin & Coastal Districts 24 Leonora 8 Manjimup 32 Margaret River 23 Merredin 8 Moora 8 Morawa-Gutha 5 Mosman Park 28 Mt Barker 23 Mt Hawthorn 23 Mt Lawley-Inglewood 41 Mundaring 23 Nannup 17 Narrogin 16 Nedlands 11 Newman 11 Nollamara RSLWA ANNUAL REPORT 2017

27 Sub-Branch M/ship 2017 Norseman 1 North Beach 291 Northam 42 Northampton 24 Osborne Park 91 Peaceful Bay 10 Pemberton 13 Perenjori 3 Pingelly 7 Pinjarra 135 Port Hedland 18 Port Kennedy 527 Quairading 3 Quinns Rocks 68 Ravensthorpe 9 Returned Ex-Service Women 51 Riverton 194 Scarborough 58 Serpentine-Jarrahdale 69 Shark Bay 5 Shenton Park 16 Sir John Monash 21 Tammin 3 Three Springs-Arrino 11 Tom Price 4 Toodyay 41 Turkish 4 Victoria Park 79 Vietnamese Services 73 Wagin 10 Walpole 7 Wanneroo 80 Waroona-Hamel 16 Wongan Hills 7 Wubin-Dalwallinu 2 Wyalkatchem 8 Wyndham 3 Yanchep-Two Rocks 57 Yokine-Joondanna 45 York 34 Total Financial Service Members as at 31 December Total Sub-Branches 129 * Post Office Box Sub-Branches 3 RSLWA ANNUAL REPORT

28 The Returned & Services League of Australia WA Branch Incorporated Level 3, 66 St Georges Terrace, Perth PO Box 3023 East Perth WA