Train the Trainer. Trainer: On The Job Training (OJT) PJM State & Member Training Dept.

Transcription

1 Train the Trainer Trainer: PJM State & Member Training Dept. PJM 2013

2 Objectives The student will be able to: Describe the benefits of structured versus traditional On The Job Identify PJM s approach to OJT Describe the role of the PJM OJT Trainer List some examples of training tools/resources (PJM) to be used during the OJT process Identify some examples of measuring job performance (PJM) during the OJT process PJM

3 Introduction PER 005 R1.3. Each Reliability Coordinator, Balancing Authority and Transmission Operator shall deliver the training established in R1.2. PJM

4 OJT Introduction When was OJT first used? Caveman days? Traditional versus Structured OJT Learning by observation traditionally worked well (not planned) Structured OJT more effective (planning involved) Bowling Green Study showed comparison of two formats using a test group PJM

5 OJT Traditional OJT Inconsistent No standard training method exists If 2 instructors have different ways of accomplishing a task, so will their respective trainees Work provides the structure Ineffective Experienced workers are experts at job, but not skilled as a trainer or communicator Training method determined by instructor Little or no performance evaluation during training process PJM

6 OJT Traditional OJT Chain Loss Skills passed down from worker to worker Information becomes diluted or distorted Downward spiral of inexperience Trainees become button pushers without background knowledge Trainees unsure of responsibilities Lack of ownership in the process PJM

7 OJT Structured OJT Carefully planned instruction, delivered at the work site, to help employees perform their jobs efficiently and effectively Is based on a formal Job Task Analysis and job requirements May be tailored to fit the individual Usually one on one or one on few PJM

8 OJT PJM Approach PJM uses the Hands on Training or HOT Approach* Systematic approach (step by step system) Easy to use Trainee learns official method of doing the job Instructor is trained * Source: Hands On Training (Gary R. Sisson) PJM

9 OJT Hands on Training (HOT)* P HOT APPROACH * Prepare for the training O Open the session P P E R Present the subject Practice the skills Evaluate the performance Review the subject * Source: Hands On Training (Gary R. Sisson) PJM

10 OJT PJM Operator OJT Pairing Timing runs weeks (dependent on position) Each Trainee is paired with an OJT Trainer The OJT Trainer is an Operator who has completed OJT TTT Course Approximately 20 OJT Trainers A System Operator Trainer is also assigned to partner with the OJT Trainer and Trainee PJM

11 OJT PJM Operator OJT Plan Each week of OJT consists of a schedule/plan to include: Online training Side by side observation (Control Room) 1 1 sessions with SMEs Simulator Practice Classroom training may take place but will require extension of OJT schedule PJM

12 OJT PJM Operator OJT Performance Metrics OJT Trainer will complete an Observation & Assessment Record (OAR) throughout the training Observed during real time operations Simulator training Via discussion or Q&A sessions Feedback is provided throughout by the OJT Trainer as well as the System Operator Trainer PJM

13 OJT PJM Operator OJT Performance Metrics Final exam to take place at the end of OJT 50 Questions Passing score of 80% required Simulator Exam 5 6 hours depending on position Passing score of 80% required Score is averaged based on at least 4 Evaluators including Shift Supervisors, 2 Simulator Operators and/or Trainers PJM

14 OJT PJM Operator OJT Qualification Board Last step of the OJT process is approval from the Qualification Board Consists of Dispatch Manger, Shift Supervisor, OJT Trainer, System Operator Trainer, HR Board may pass the student completely or pass with suggested actions PJM

15 Questions? PJM 2013

16 Resources and References PJM. (2013). PJM Manual 40: Training and Certification Requirements. Retrieved from: NERC. (2009). Standard PER System Personnel Training. Retrieved from pdf Sisson, G. (2001). Hands On Training. San Francisco, CA: Berrett Koehler Publishers, Inc. PJM