Seamless transition from paper to AHS EHR
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1 Seamless transition from paper to AHS EHR February 15, 2013 Embrace the new world of healthcare
2 Paula D. Peter Galen Certified EHR Consultant 5 yr. AHS and Galen Certified EEHR Consultant Project Manager Upgrades (v10 to V11) Implementations & Conversions System Administration Training Workflow Assessments and Optimization EEHR Basic Functionality Training Build and content expert with nearly 18 years of IT Healthcare experience and 5 years of hands on experience with the Allscripts EEHR application. I have a solid and effective background in EEHR support, training and product build, as well as an extraordinary number of successful upgrades and implementations. My specialty is training the trainer and is the person responsible for the development and implementation of the Galen Healthcare Workflow Workshop. I know the healthcare community well and is highly effective and comfortable in both the boardroom and support room with strong communications skills, listening capabilities, patience and encouragement.
3 Your phone has been automatically muted. Please use the Q&A panel to ask questions during the presentation!
4 Making the tough, but right decisions The difference between a great transition and a poor one, begins with the decisions you and your organization makes prior to transition itself Sometimes the toughest thing and the right thing are the same thing!
5 Transitioning from paper to Electronic Health Records Performing your due diligence prior to Go Live! Ensure your practice and patient charts are adequately prepared for providers. Explanation and demonstration of why the abstraction process is paramount to your success Prerequisites to Going Live Best practices to optimizing the adoption of EHR
6 Performing your due diligence prior to Go Live! Have your v11 notes been defined and put in place for your specialties Have your V11 Workflows been evaluated and confirmed as viable for each role Have you decided on the MU objectives to be used in your organization and specialties and are they measurable? Will your organization require additional resources for training and go live support Have you determined the date for your go-live
7 Ensure your practice and patient charts are adequately prepared for providers Given your workflows, consider where to place your hardware Desktop scanner for the front desk to scan in Insurance Cards and Licenses Printers to print out Clinical Summaries, Rx s, both controlled and uncontrolled and printer trays to accommodate both Is your PM system interfacing with the EHR to populate patient demographic information and scheduling Have past results been scanned into the Chart and are they easily accessible Have the patient pharmacies been updated in the chart
8 Why the abstraction process is paramount to your success Abstraction is the process of recognizing and focusing on important characteristics of a situation or object and leaving/filtering out the un-wanted characteristics of that situation or object. For example: A doctor sees (abstracts) the person as patient. The doctor is interested in name, height, weight, age, blood group, previous or existing diseases etc of a person.
9 The who and why of patient data abstraction An MA, Nurse, LPN not a non-clinician There are laws in place that tell us who can enter patient data, even historical data, into a patients chart without further verification from a provider and who cannot. There are three Preferences within the AHS EHR specifically for the purpose forcing a provider to verify all historical data or allowing the provider s staff to do it. Enable Rx-Orders Verification Enable Problem Verification Enable Allergy Verification If a non-clinical staff member is entering the history of Problems, Meds or Allergies the Preferences have to be set to yes, which means that all of this data will go into the chart as unverified and the provider will have to verify every bit of it on Go Live. If a clinician enters the data it goes in verified and the provider can simply review
10 Decision who abstracts patient data? Clinical staff makes the most sense Why? They can read the providers handwriting They know the providers practice habits They can enter historical data as verified They know medical terminology, signs and symbols Where do they start? With regularly scheduled patients With patients scheduled for the week of go-live How far back do they go? 3 months, 6 months, a year?
11 On day one, what is the most critical data to have abstracted to most effectively treat the patient? Current meds Allergies Active problems Immunizations Vital Signs Social History Past Medical History Past Surgical
12 Go Live preparation Checklist Adoption and preparation meetings have been attended by staff to ensure all parties are on the same page including organization IT staff Patient Data has been entered into the patient chart and is easily accessible Notes and note forms for specialties have been approved and placed in the Live environment Provider schedules have been reduced Scanners are in place for front desk and medical records (if necessary) and have been tested User logins have all been validated All PC s, Laptops Tablets and printers have been tested as well as any wireless access points All staff and physicians have been thoroughly trained
13 Adoption and Commitment Who will your Physician Champions be? Who will lead the Physician Champions?
14 Physician Champion A Physician Champion is an expert that provides education, champions a cause or product, or gives support to staff around the diffusion and implementation of clinical practice guidelines and protocols. In all cases, the Physician Champion is perceived as credible and having the ability to persuade others. Oftentimes the Physician Champion is able to influence other physicians to adopt or implement a new or revised process or guideline for the improvement of care quality or to become a physician champion themselves within their own practice groups.
15 Backwards Thinking
16 Front Desk - What did we learn Scan Insurance card and License Update Demographics Update Pharmacies Process Demographic MU alerts Flag patients location and status Requirements PM, EHR, Scan Module, Desktop Scanners, Training Dictionaries Site Location, Encounter Status
17 Clinician - What did we learn Can be done pre-conversion Open Note (Note is an enormous undertaking) (Time and resources) Take Vital Signs Enter Chief Complaint Review/ Review/ Review/ Review/ Review/ Review/ Review/ Address MU alerts Record Current Meds (who abstracts and verifies) Record Immunizations Record Problem History Record Allergy History Record Social History Record Past Medical History Record Past Surgical History Flag patients location and status Requirements EHR, V11 Notes, History recorded as verified, Training
18 Physician - What did we learn Open Note Review Vitals and Chief Complaint Review Current Meds (verify if abstracted by non-clinician) Review Immunizations (verify if abstracted by non-clinician) Review Problem History (verify if abstracted by non-clinician) Review Allergy History (verify if abstracted by non-clinician) Review Social History (verify if abstracted by non-clinician) Review Past Medical History (verify if abstracted by non-clinician) Review Record Past Surgical History (verify if abstracted by non-clinician) Review Of Systems Physical Exam Review Past Results ( Scanned into ChartViewer until Interface installed) Assessment, Plan, Discussion/Summary Flag patients location and status Requirements EHR, V11 Notes, Physician, Discrete Patient Data entered by Clinician, Training
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Contents A - Business Continuity Plan... 2 Planned Downtime... 2 Unplanned Downtime... 2 724 Access Viewer... 2 Initiating Code Yellow... 3 Initiating a Downtime... 3 PAS (HOMER) is down... 8 Network Down