NERC Improving Human Performance
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1 NERC Improving Human Performance Sentinel Event Reporting, Analysis and Prevention in Healthcare March 28, 2012 Charles A. Mowll, FACHE, CSSBB Executive Vice President The Joint Commission
2 Healthcare Worker Fatigue Extended duration work shifts significantly increase fatigue and impair performance and safety. Residents who work traditional schedules with recurrent 24-hour shifts: Make 36 percent more serious preventable adverse events than individuals who work no more than 16 consecutive hours Make five times as many serious diagnostic errors Experience 61 percent more needlestick and other sharp injuries after their 20 th consecutive hour of work Experience a 1.5 to 2 standard deviation deterioration in performance related to baseline rested performance on both clinical and non-clinical tasks Report making 300 percent more fatigue-related preventable adverse events that led to a patient s death Source: November 2007 Joint Commission Journal on Quality and Patient Safety NERC - Human Performance Conference
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4 Actions Suggested by The Joint Commission 1. Assess your organization for fatigue-related risks. 2. Assess your organization s hand-off processes 3. Invite staff input 4. Create and implement a fatigue management plan 5. Educate staff about sleep hygiene 6. Provide opportunities for staff to express concerns about fatigue 7. Encourage teamwork as a strategy to support staff who work extended work shifts 8. Consider fatigue as a potentially contributing factor when reviewing all adverse events 9. Assess the environment provided for sleep breaks to ensure that it fully protects sleep NERC - Human Performance Conference
5 The Joint Commission s Sentinel Event Policy Implemented in 1995 in response to a rash of health care-related sentinel events widely covered by the media Betsy Lehman case Chemotherapy overdose Potassium Chloride overdose Wrong Site Surgery Voluntary reporting Mandatory reporting RCAs, Corrective Action Plans and Measures of Success required NERC - Human Performance Conference
6 The Joint Commission s Sentinel Event Policy Standards require RCA (responsive) and FMEA (proactive risk assessment) Sentinel Event Policy requires reporting, analysis and prevention Maintain a Sentinel Event database Publish Sentinel Event Alerts (Lessons Learned) National Patient Safety Goals (require compliance) NERC - Human Performance Conference
7 The Joint Commission s Sentinel Event Policy Sentinel Event defined: An unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof. All RCAs for Reviewable Events analyzed by The Joint Commission expert staff and iterative discussion with submitting organization until Acceptable Medico-legal environment requires The Joint Commission to provide reporting options An RCA Framework and electronic reporting tool provided to organizations NERC - Human Performance Conference
8 Public & Private Sector Sentinel Event Reporting Systems in Healthcare Federal agencies (CMS, AHRQ) 27 States have active reporting systems 76 Patient Safety Organizations (PSWP, NPSD) The Joint Commission NERC - Human Performance Conference
9 Sentinel Event Alerts 48 Alerts issued as evidence-based recommendations focused on preventing serious safety events from occurring Selected Alert topics include: Issue 6: Lessons Learned: Wrong Site Surgery - 08/28/1998 Issue 7: Inpatient Suicides: Recommendations for Prevention - 11/06/1998 Issue 9: Infant Abductions: Preventing Future Occurrences - 04/09/1999 Issue 11: High-Alert Medications and Patient Safety - 11/19/1999 Issue 21: Medical gas mix-ups - 07/01/2001 Issue 23: Medication errors related to potentially dangerous abbreviations - 09/01/2001 Issue 28: Infection control related sentinel events - 01/22/2003 Issue 38: Preventing accidents and injuries in the MRI suite -02/14/2008 Issue 40: Behaviors that undermine a culture of safety - 07/09/2008 Issue 41: Preventing errors relating to commonly used anticoagulants - 09/24/2008 Issue 45: Preventing violence in the health care setting - 06/03/2010 Issue 48: Health care worker fatigue and patient safety -12/14/2011 NERC - Human Performance Conference
10 Summary Data of Sentinel Events Reviewed by The Joint Commission Sources of Reviewable Sentinel Events 2004 through 2011 Total Incidents Self- Reported Non-Self Reported % of Self Reported % % % % % % % % 2004 through 2011 Total % NERC - Human Performance Conference
11 Top 10 Sentinel Events Reviewed by The Joint Commission Type of Sentinel Event Total Wrong-patient, wrong-site, wrong-procedure Delay in Treatment Unintended Retention of a Foreign Body Op/Post-op Complication Suicide Fall Other Unanticipated Event Medication Error Criminal Event Perinatal Death/Injury NERC - Human Performance Conference
12 Most Frequently Identified Root Causes of Sentinel Events Reviewed by The Joint Commission by Year 2009 (N=936 ) The majority of events have multiple root causes (Please refer to subcategories listed on slides 5-7) 2010 (N=802 ) January through 3rd Quarter 2011 (N=914) Assessment 602 Leadership 710 Human Factors 655 Care Planning 136 Human Factors 699 Leadership 599 Communication 612 Communication 661 Communication 549 Continuum of Care 97 Assessment 555 Assessment 507 Human Factors 614 Physical Environment 284 Physical Environment 238 Information Management 250 Information Management 226 Information Management 169 Leadership 653 Operative Care 160 Operative Care 150 Medication Use 83 Care Planning 135 Care Planning 114 Operative Care 138 Continuum of Care 112 Continuum of Care 102 Physical Environment 237 Medication Use 86 Medication Use 64 The reporting of most sentinel events to The Joint Commission is voluntary and represents only a small proportion of actual events. Therefore, these root cause data are not an epidemiologic data set and no conclusions should be drawn about the actual NERC - Human Performance Conference relative frequency of root causes or trends in root causes over time.
13 Root Cause Information for Wrong-patient, Wrong-site, Wrong-procedure Events Reviewed by The Joint Commission (Regardless of the magnitude of the procedure) 2004 through Third Quarter 2011 (N=782) The majority of events have multiple root causes Leadership 649 Communication 536 Human Factors 496 Information Management 279 Operative Care 271 Assessment 259 Physical Environment 77 Patient Rights 48 Anesthesia Care 42 Continuum of Care 28 The reporting of most sentinel events to The Joint Commission is voluntary and represents only a small proportion of actual events. Therefore, these root cause data are not an epidemiologic data set and no conclusions should be drawn about the actual NERC - Human Performance Conference relative frequency of root causes or trends in root causes over time.
14 Wrong-patient, Wrong-site, Wrong-procedure Events Reviewed by The Joint Commission (Regardless of the magnitude of the procedure) Number of Events Reviewed by TJC NPSGs: January 2003 Wrong Site Surgery Summit I May 2003 Sentinel Event Alert "Follow-up Review of Wrong Site Surgery" December 2001 Sentinel Event Alert #6: "Wrong-Site Surgery" August Wrong Site Surgery Summit II February 2007 Universal Protocol The reporting of most sentinel events to The Joint Commission is voluntary and represents only a small proportion of actual events. Therefore, these data are not an epidemiologic data set and no conclusions should be drawn about the actual relative NERC - Human Performance Conference frequency of events or trends in events over time Wrong Site Surgery Definition revised June Q 2011
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