CHICKENLEY MEDICAL CENTRE GROVE HOUSE SURGERY

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co.uk Dr M Lynch, B Lynch, C Ratcliffe & A Davison WELCOME TO THE SURGERY OPEN MONDAY 8am-8.

1 CHICKENLEY MEDICAL CENTRE GROVE HOUSE SURGERY Dr M Lynch, B Lynch, C Ratcliffe & A Davison WELCOME TO THE SURGERY OPEN MONDAY TO FRIDAY 8.30am-12.00pm MONDAY/WEDNESDAY/FRIDAY 4pm-6pm Tel: WALNUT LANE, CHICKENLEY, WF12 8NJ Dr M Lynch, B Lynch, C Ratcliffe & A Davison WELCOME TO THE SURGERY OPEN MONDAY 8am-8.00pm TUESDAY/WEDNESDAY/THURSDAY/FRIDAY 8pm-6.30pm Closed Daily for Lunch 1-2pm Tel: /4 Fax: SOOTHILL LANE, BATLEY, WF17 5SS

2 Grove House Surgery Introduction A little bit about the practice, Welcome to Grove House Surgery- traditional General Practice at it s best. We aim to ensure that you find our service to be caring, helpful and efficient. The current partners joined the practice in 1982, 2006 and We have a long history of providing family medicine and place great emphasis on the management of Long Term Conditions. We are constantly innovating so we remain at the forefront of modern effective Primary Care. Situated deep in the heart of the finest part of old Batley, and as such part of the local conservation area, our building has been a surgery for over 100 years, expanding and adapting to changes in medicine and the increasing population of the town. Patient Registration We happily register new patients. Please ask at reception. All patients may see the doctor of their choice, not just the one they are registered with. The practice also uses locums so you may be offered an appointment with one of these. It is advisable to call the surgery to check that you live within the practice catchment area. Chickenley Medical Centre A branch of our main surgery in Batley, we are situated centrally in Chickenley, originally a farming hamlet, and halfway between Ossett and Dewsbury. The doctors and nurses have regular clinics at both branches so please see appointments and the main section of the leaflet for details of services available to Please see individual profiles to the left and appointments for further information. Batley itself is an old mill town, which was very wealthy at the turn of the century. The decline of the textile trade led to increasing unemployment and economic decline. Winning City Challenge funding in 1992 ensured much needed regeneration of this forgotten town. We are situated next to The Mill Village, Batley, one of the UK s biggest retail mills and just a 5 minute walk from Batley train station which has links to Dewsbury, Leeds and beyond. We currently have 4 full-time doctors and a part-time nurse practitioner as well as our practice nurses and ancillary staff. Our team have regular clinics at both Grove House surgery and our branch surgery at Chickenley. We register patients with a particular GP to optimise continuaity of care that is the foundation of the NHS general practice, although you can of course see any other doctor in the practie if needed. Your care is shared with our team of nurses and other health professionals. We look forward to you joining our community.

Chickenley Medical Centre There is an open surgery every weekday morning between 9.30am and 11am when up to 15 patients will be seen.

Appointments are also available to book Online Friday Dr MP Lynch The Doctors On Monday, Wednesday and Friday evenings there are surgeries which can be booked in

00am at Chickenley Medical Centre is available for advanced booked appointments only. Surgery Hours Morning Afternoon - 9.30am-11.

00pm By Appointment Partner Partner Dr Maire Lynch-Female-MB DCh DRCOG Dr Brian Lynch-Male-MB BCh DRCDRCOG Maire is married to Brian.

3 Chickenley Medical Centre There is an open surgery every weekday morning between 9.30am and 11am when up to 15 patients will be seen. Names are taken on a first come first served basis from 8.30am onwards in person or by telephone. Appointments are also available to book Online Friday Dr MP Lynch The Doctors On Monday, Wednesday and Friday evenings there are surgeries which can be booked in advance. These are primarily for people who were unable to attend the morning surgery for work/school commitments. Early Nurse Clinic On Thursday am at Chickenley Medical Centre is available for advanced booked appointments only. Surgery Hours Morning Afternoon am-11.30am Open Surgery Maximum 15 Monday & Wednesday 4.00pm-6pm Friday 3.00pm-5.00pm By Appointment Partner Partner Dr Maire Lynch-Female-MB DCh DRCOG Dr Brian Lynch-Male-MB BCh DRCDRCOG Maire is married to Brian. Maire qualified in Brian is married to Maire. Brian qualified in Dublin in 1984 and joined Grove House Dublin in 1986 and joined Grove House Surgery In March 1992 Surgery in April 1992 Monday Dr C. Ratcliffe Tuesday Dr B Lynch Closed Wednesday Dr MP Lynch Dr M. Lynch Thursday Dr C. Ratcliffe ( am) Closed Partner Partner Dr Ratcliffe-Female-MB ChB MRCGP Chantelle qualified in Leeds in Female-BMBS MRCS MRCGP Amina qualified in Nottingham in 2006 and

and joined Grove House Surgery in joined Grove House Surgery in Jan 2014 April 2006 Kelly Pearson Nurse Practitioner Healthcare Assistants run various clinics for BT BP Smoking Cessation and various

We would like to hear from you if you are happy with the service we provide. Please contact a member of the Patient Services Team with any compliments or comments you have to make.

Practice Nurses Complaints Our aim is to provide the highest level of care for all our patients.

4 and joined Grove House Surgery in joined Grove House Surgery in Jan 2014 April 2006 Kelly Pearson Nurse Practitioner Healthcare Assistants run various clinics for BT BP Smoking Cessation and various other tasks. Compliments All compliments, comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. We would like to hear from you if you are happy with the service we provide. Please contact a member of the Patient Services Team with any compliments or comments you have to make. Michala White is our nurse practitioner she works very much in the same way as the doctors. Patients are able to see her regarding any problem as an alternative to the doctors. Practice Nurses Complaints Our aim is to provide the highest level of care for all our patients. We are always willing to hear if there is any way that you think that we can improve the service we provide. If you are concerned about any aspect of your visit to the surgery, or the treatment that you have received, and you wish to make a suggestion or complaint, please let Dawn Beadle know as soon as possible. We have a complaints procedure which meets the criteria set down by the Department of Health. Bev Howard Susie Birtles Patient Advice and Liaison Services (PALS) The Practice nurses see patients, by appointment, for the following services:- New & Well Patient Health Checks Holiday Vaccinations and Advice Diabetes and Asthma Monitoring Ear Syringing General Nursing Care Smoking/Lifestyle Advice Phlebotomy Cervical Cytology HealthCare Assistants You can talk to PALS who provide confidential advice and support to patients, families and their carer s, and can provide information on the NHS and health related matters. Care Quality Commission The Care Quality Commission is the independent regulator of health and social care in England. Their website contains additional information for managing a complaint. You can tel: , or write to them at: Website: Karen Lewis

5 This online service allows you to: Grove House Surgery CQC overall rating Good District Nursing Team The District nurses visit housebound patients in their own homes. They can be contacted by ringing Community Midwives Maternity Care is carried out by the midwives and the doctors. Grove House Surgery Ante Natal Clinics: Monday & Wednesday 1pm-4pm Post Natal Clinics are run by the GP s by appointment. Chickenley Medical Centre Ante Natal Clinics: Monday 9am -12pm Post Natal Clinics are run by the GP s by appointment. Child Health A health Visitor is attached to the Practice and organises Child Immunisation Clinics from: Batley & Dewsbury Health Centres Out of Hours Calls The out of hour s service is for emergencies only. It is provided by Local Care Direct. You may be given telephone advice or instructed to attend an "Out of Hours" centre or a doctor may visit you at home. Telephone 111 or call or and listen to the message on the answering machine. Online Booking of Appointments: You can book your appointments online. This online service is available 24 hours a day, 365 days per year. All personal information is secure and protected. Your details can only be viewed by those practice staff which have the appropriate security access rights. Check future appointments Cancel appointments Book appointments Order Repeat Medication Management and Administration Dawn Beadle The Practice Manager is involved in the strategic management all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. Dawn is the first line contact for any complaints and compliments. Dawn works in practice 5 days a week and is responsible for the operational delivery of healthcare within the practice. Kath Farrar Kath is Assistant Practice Manager/ IT Lead she works closely with the Practice Manager and provides IT and Admin support for the surgery. Sharon Senior Sharon is the Practice Secretary and provides secretarial support for the GP s and Management. The Patient s Services Team Cathie Ripley, Christina Klej, Susan Sykes, Lauren Ackroyd, Raeesah Mulla and Ann Shillito. Business Administration Apprentice Zainab Saleem

6 The Patient Services Team provides essential support to the GPs, nursing and management teams at Grove House Surgery/Chickenley Medical Centre. They are trained to deal with patient enquiries in a sympathetic Patient Service Team 'Patient Champion' for Patients with a Learning Disability, Impairment, and Mental Health. ANN management and administration support duties, and aims to provide an effective, friendly and efficient service to our practice patients and professional healthcare associates. The team will endeavor to assist you in a friendly and efficient manner, and will be happy to receive your enquiries. Patient Services Team Champions are here to help, if you have a specific queries please ask to speak to appropriate staff member as below: Patient Service Team 'Patient Champion' for Carers, Have a Carer and or Housebound Patients Patient Service Team 'Patient Champion' for On-line Services Patient Service Team 'Patient Champion' for Pregnancy and Contraception & Sexual Health (CASH) CATHIE KATH CHRISTINA All patients: Are given appropriate drugs and medicine on prescription Are referred to a consultant when a GP thinks its necessary Have access to medical records Receive emergency treatment through a GP at any time Can choose whether or not to take part in medical research Will receive a full and prompt reply to complaints about services by the practice Can have a copy of the practice leaflet Patient Service Team 'Patient Champion' for Patients with or recovering from Cancer, (Gold Standards), EOL Patients and Palliative Care Patients Patient Service Team 'Patient Champion' for Patients with Diabetes Patient Service Team 'Patient Champion' for Patients with Registration Issues Patient Service Team 'Patient Champion' for Hospital Referrals and Hospital Contact Information LAUREN SUSAN LAUREN SHARON Patient Responsibilities Be punctual for all appointments Give as much notice as possible if unable to attend appointments Be prepared to see any doctor Only contact the Out of Hours services in an emergency which cannot wait until the next working day Treat doctors and staff with courtesy and respect Please be patient if appointment times are running late Request a home visit only if an illness or medical condition prevents you from attending. Remember, one appointment for one person only. Patient Service Team 'Patient Champion' for Patients with Dementia RAEESAH Care Navigation and confidential manner. The team covers reception, prescribing, data At the GP s request the Practice Service Team have received training to enhance their ability to connect patients directly with the most

appropriate source of help first time. When patients contact the practice, the receptionist will identify what their need is through a series of questions approved by the GP s.

7 appropriate source of help first time. When patients contact the practice, the receptionist will identify what their need is through a series of questions approved by the GP s. The Patient Services Team member will then be able to refer you to appropriate services within the practice, other NHS providers and the wider care and support sectors. Grove House Surgery Area If you no longer need, or cannot make, an appointment you have booked please cancel it either by contacting the surgery or via System Online each month scores of appointments are wasted. Results Results of investigations undertaken in the practice, e.g. blood tests, X-rays etc. are available by telephoning the surgery between pm, 7-10days after completed. How to see your Doctor By Appointment at the Surgery: Routine: Are bookable 3 days in advance by telephoning the surgery and asking for appointments. You will be offered the next available appointment with Doctor of your choice. Patients registered with us on our Website can make their own appointments for most of our surgeries. On the day appointments All patients who feel that their problem is urgent should ring the surgery at 8.30am. They will be offered an appointment that morning with a doctor or Nurse Practitioner. If you consider your condition to be a medical emergency, please inform the appointments clerk, and they will fit you in to the next available slot with a Doctor or Nurse Practitioner. By Telephone: Zero Tolerance The practice operates the NHS Zero Tolerance policy. Patients who are violent or abusive to the doctors, their staff or any person present on the practice premises or in the place where treatment is provided will be removed from the practice list with immediate effect. Warning letters will be sent only at the doctor's discretion. Cancellation of Appointments It may be possible to speak to the doctor on the phone. Please ring the surgery and leave a brief explanation of your problem and your telephone number with a member of our staff. You will be contacted by GP/Receptionist or asked to ring back at an appropriate time. Services offered by the doctors include general medical services, family planning, minor surgery and maternity care. Requests for Home Visits by the Doctor Visits should be requested by am on day visit required and are only for the elderly or housebound patients. They are done at the doctor s discretion.

8 Post-Natal examinations: These need a double appointment. The reception staff will arrange these for you on receipt of discharge information from the hospital following delivery. This includes the mother s Post-Natal examination, your baby s developmental checks. Prescription Reviews Patients on long term therapy will be asked to attend an eight monthly review. Remember always to store medicines out of the reach of children. Please read the bottle carefully before taking any medication and if in any doubt consult your Pharmacist or GP. Replace any out of date medicines and return them to your local chemist for disposal. Repeat Prescriptions Grove House Surgery Patients registered with us via our website can electronically request repeat prescription a day in advance. You may post, fax or hand your prescription request into the repeat prescription box at the surgery. It will be available after 2pm the next working day. Please include a stamped addressed envelope if you require your prescription returning to you by post. Special Note: Ordering a Prescription On-Line Surgery Hours Morning Afternoon Monday Closed for Lunch 1-2pm Dr B Lynch (alternate weeks) Dr M Lynch, Dr Ratcliffe Michala White Dr B Lynch (alternate weeks) Dr M Lynch Michala White If you order on-line the days for collecting your prescription are as follows: DAY OF ORDERING ON-LINE DAY OF COLLECTION Tuesday Closed for Lunch 1-2pm Dr M Lynch Dr Ratcliffe Michala White Dr B Lynch Dr M Lynch Dr Ratcliffe Monday Tuesday Wednesday Thursday Wednesday Closed for Lunch 1-2pm Dr B Lynch Dr Ratcliffe Michala White Wednesday Friday Thursday Friday Monday Tuesday Thursday Closed for Lunch 1-2pm Dr B Lynch Dr M Lynch Dr Ratcliffe Please note that Prescription Requests will not be taken over the telephone. Friday Closed for Lunch 1-2pm Dr Ratcliffe (alternate weeks) Michala White Dr B Lynch Dr Ratcliffe (alternate weeks)

9 appointment slot. Extended Hour Clinics: From 7.00am-8.00am Monday, Tuesday, Wednesday and Friday at Grove House by appointment only From pm Monday at Grove House Surgery by appointment only In order for the Patient Services Team to: GROVE HOUSE SURGERY RULES OF THE PRACTICE Please make sure that you: - offer an emergency appointment fairly - Ask your employer for a self to those who really need one certificate form do not waste the doctor s time. - assist with your medical certificates - do not ask for certificates to be backdated. - ensure that your medication is - give the receptionists 48 hours continuous notice for repeat prescriptions, notifying us of chemist collection where necessary. - be polite to you - are polite to the receptionists. NON-NHS SERVICES Medical Examinations These can be arranged for various times during the week and will require a half an hour appointment. Please note a fee will be charged for this examination - offer as many emergency appointments - cancel your appointment if as possible booked and no longer required. - deal with your visit to the surgery - inform them of any adverse appropriately changes in the condition of the patient upon arrival. - be fair to patients who have booked - do not just turn up and expect to appointments be seen immediately. - have appointments in the evening for - make your appointment in the people who work morning if you do not work. - avoid medical letters going astray or being - notify us of any changes in your unable to contact you regarding your name/address/phone number as appointment soon as possible. - allocate your appointment with the correct - inform us whether your doctor appointment is for a smear, over 75 check or injection. - keep your waiting time to a minimum - arrive on time for your appointment, one problem per

10 1. The PPG is established to promote the effectiveness of the Grove House Surgery (herein SERVICE FEE ACWY 46 BLUE BADGE (with examination) 40 BLUE BADGE ( report only) 25 DOCTORS LETTER 20 FITNESS TO TRAVEL 35 FLU CERTIFICATE: Not At Risk groups 15 for injection and certificate FLU CERTIFICATE At Risk groups for certificate only FREEDOM FROM INFECTION 18 PRIVATE SICK NOTE 20 PASSPORT COUNTER SIGNATURE 25 HOLIDAY CANCELLATION FORM INSURANCE REPRT/MEDICAL REPORT (without examination) 104 PRIVATE PRESCRIPTION 25 DOCTOR S LETTER 20 POWER OF ATTORNEY (with examination) 100 after called the Practi ce ) by fosteri ng the highe st possi ble stand ard of prima ry care throu gh the medi um of patie nt partici patio n. POWER OF ATTORNEY (without examination) 50 HGV/PCV/LCV/TAXI 100 (with examination) SHOTGUN CERTIFICATE 31 minimum OFSTED/CHILDMINDER S REPORT 52 Practice in improving services to patients. Activ ities 2. T o assist the Grove House Surgery/Chickenley Medical Centre Patient Participation Objective Group (PPG) 3. To represent patient views and improve communication between patients and the Practice. 4. To receive comments about the Practice and assist in responding to them. 5. To express opinions on behalf of patients in regard to Practice policies.

11 6. To contribute to the practice development process and comment upon any resulting action plans. 7. To assist the Practice on the education needs of the patient community in regard to preventative medicine, healthy lifestyle choices, appropriate use of healthcare services and any other areas as to improve the health of the patient community and the efficient use of medical resources. 8. To provide input to and publish feedback from the North Kirklees Clinical Commissioning Group, to co-operate with the Care Quality Commission (CQC) and to influence the provision of primary and secondary healthcare and social care. 9. The Practice will seek to consult the PPG, through its officers, on any plans to significantly change to the way in which the Practice care and is managed. Membership 10. Any registered patient of the Practice over the age of sixteen is eligible to become a member of the Group through self-nomination and in doing so agrees to abide by and uphold the terms of this constitution 11. Registration of members shall be the responsibility of the PPG. 12. Membership does not confer any prior claims on the Practice or any right to preferential treatment 13. Members are not allowed to pursue individual issues and complaints for themselves or others through the PPG; instead they should use the Practice s existing procedures. MISSION STATEMENT We aim to provide our patients with the highest quality healthcare and advice within the resources available to us. Our patients will be treated with respect, dignity, kindness and confidentiality at all times. We are committed to lifelong learning and the development of our practice team and providing a stimulating and rewarding environment in which to work. CORE VALUES CARING AND COMPASSIONATE LISTEN, UNDERSTAND AND RESPOND IMPROVE AND INNOVATE ACHIEVE RESULTS VALUE STAFF Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets: We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Grove House Surgery is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return. Holistic Care We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care. Continuity of Care and the Therapeutic relationship Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice. Learning and Training We believe in life-long learning and all the health professional and administrative staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses Open List The Practice has an open list policy and accepts patients who are resident and newly resident in the defined practice area. Mutual Respect

Practice Area. 4 Sunnyside Road Clevedon North Somerset BS21 7TA Tel:

Practice Area. 4 Sunnyside Road Clevedon North Somerset BS21 7TA Tel: Practice Area The smaller shaded area is the catchment area for Sunnyside Surgery. If you live within this boundary you may register with us. Patients already registered with us who move but remain in