St Paul s Way Medical Centre. Patient Participation Group Event September 2013

Size: px
Start display at page:

Download "St Paul s Way Medical Centre. Patient Participation Group Event September 2013"

Transcription

1 St Paul s Way Medical Centre Patient Participation Group Event September 2013

2 Welcome and introductions Dr Joe Hall Lead GP Dr Emma Murphy Lead GP Luthfur Rahman Patient Advisor Rukshana Parvez - Receptionist

3 The Team

4 Patient Participation Group Event Refreshments and Welcome Presentation Our aims Our achievements Challenges and feedback Our vision for the future Group work Access and appointments Communication and patient involvement Feedback Next steps and close

5 Ground rules Please:- One person talk at a time Keep quiet while others are talking Listen to other opinions and ideas Do not disclose personal/sensitive information Allow some issues to be dealt with in a separate meeting Keep comments constructive Think of how services can be improved Think of how you can be involved in the future

6 Stroudley Walk Merchant Street Bromley by Bow St Paul s Way St Andrews

7 Our aims Working in partnership with patients St Paul s Way will be one of the best performing practices in Tower hamlets The highest possible quality of care Integrating with the community and other local organisations Teaching future doctors and the next GP s Recruiting the best staff Help patients by addressing wider health issues e.g. housing, employment and education

8 Achievements High quality care highest QOF score ever! Working with the community CQC compliance Recruitment and training Clinical Management Reception Appointments Teaching and training

9 Sep.09 Mär.10 Apr.10 Mär.11 Apr.11 Mär.12 Apr.12 Mär.13 Datenreihen Sep.09 Okt.09 Nov.09 Dez.09 Jän.10 Feb.10 Mär.10 Apr.10 Mai.10 Jun.10 Jul.10 Aug.10 Sep.10 Okt.10 Nov.10 Dez.10 Jän.11 Feb.11 Mär.11 Apr.11 Mai.11 Jun.11 Jul.11 Aug.11 Sep.11 Okt.11 Nov.11 Dez.11 Jän.12 Feb.12 Mär.12 Apr.12 Mai.12 Jun.12 Jul.12 Aug.12 Sep.12 Okt.12 Nov.12 Dez.12 Jän.13 Feb Number of Type 2 Diabetic Patients Mär.13

10 Diabetes Performance Sep March % 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Sep.09 Okt.09 Nov.09 Dez.09 Jän.10 Feb.10 Mär.10 Apr.10 Mai.10 Jun.10 Jul.10 Aug.10 Sep.10 Okt.10 Nov.10 Dez.10 Jän.11 Feb.11 Mär.11 Apr.11 Mai.11 Jun.11 Jul.11 Aug.11 Sep.11 Okt.11 Nov.11 Dez.11 Jän.12 Feb.12 Mär.12 Apr.12 Mai.12 Jun.12 Jul.12 Aug.12 Sep.12 Okt.12 Nov.12 Dez.12 Jän.13 Feb.13 Mär.13 Sep.09 Mär.10 Apr.10 Mär.11 Apr.11 Mär.12 Apr.12 Mär.13 Care Plans Completed 9.40% 46.10% 48.50% 85.30% 84.92% 94.43% 92.60% 90.82% Controlled 18.30% 26.20% 26.40% 25.60% 21.37% 46.55% 44.81% 39.29% Digital Retinal Screening 66.03% 73.37% 73.52% 75.93%

11 50.00% Percentage of Diabetic Patients ON Target Sep March 2013 (Controlled BP, Chol, HbA1C) 45.00% 40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% Sep.09 Okt.09 Nov.09 Dez.09 Jän.10 Feb.10 Mär.10 Apr.10 Mai.10 Jun.10 Jul.10 Aug.10 Sep.10 Okt.10 Nov.10 Dez.10 Jän.11 Feb.11 Mär.11 Apr.11 Mai.11 Jun.11 Jul.11 Aug.11 Sep.11 Okt.11 Nov.11 Dez.11 Jän.12 Feb.12 Mär.12 Apr.12 Mai.12 Jun.12 Jul.12 Aug.12 Sep.12 Okt.12 Nov.12 Dez.12 Jän.13 Feb.13 Mär.13 Sep.09 Mär.10 Apr.10 Mär.11 Apr.11 Mär.12 Apr.12 Mär.13 Datenreihen % 26.20% 26.40% 25.60% 21.37% 46.55% 44.81% 39.29%

12 Patient feedback Online booking makes is much easier than trying to get through on the phone I was really impressed that a GP called me back so soon and I didn t need to come to the surgery for treatment The new staff are really friendly and helpful I can t get through on the phone The receptionist was really rude There are not enough appointments for GP s Why do I always have to come in at 8am for an appointment? I always see a different GP or locum why can t I see the same GP again?

13 Challenges Appointments GP appointments Nurse appointments Urgent and routine care Continuity of care High levels of diabetes and other chronic diseases Historic dissatisfaction with the service and high levels of complaints Recruitment

14 Types of Appointments On the Day Pre Bookable 24 Hour Triage (Emergency for the Doctor to call) Triage to book Telephone Consultations Specialist clinics diabetes, copd, asthma Home Visits Drug Clinics Phlebotomy for Blood tests Anti/Post Natal Clinic Welfare and benefits

15 Appointment System Types of Appointments On the Day Pre Bookable How to access Come in the morning, call us, book online the day before after 8pm. Come in, call us, book online. 24 Hour Call, come in, book online. Triage (Emergency, Doctor to call you on the same day) Phlebotomy Telephone consultation Call or come in the morning. Call or come in. Call or come in, used for routine reasons, such as medication reviews, results, sick notes, please be aware due to high demand, wait for this can be 2 weeks, so book early in needed.

16 Anyone guess how many appointments we give in a week?

17 Appointment figures Appointments given June 3 rd to August 3 rd (2 Month Period) We gave 3028 for that period, this includes only a few days of 24 hour appointments Patients who did not attend for that same period (June 3 rd to August 3 rd ) The number of those patients are 743! = % OF PATIENTS AT ST PAULS WAY DO NOT ATTEND!!

18 Appointments How many appts per week routine pre book/otd/telephone triage/telephone routine 80/1000 pts Compared to PCT recommended 72/1000

19 Top tips to using the surgery effectively Do you need an appointment? Would a phone call be easier? Can the pharmacy help? Do you need a nurse or GP? Do you need to be seen today? Could the receptionist/management/secretary help? Please put in your repeat prescription > 48hrs early

20 Our vision for the future Continue to provide high quality care Involve patients and the local community in the development of our service Move into purpose built premises at William Cotton Place

21 William Cotton Place

22 William Cotton Place What does this means for the community? Fresh start Bigger space More Doctors More staff More appointments More services (Health Trainers, Smoking cessation, Alcohol support, Mental health) Better phone system

23

24 Group sessions Access to GP s/nurses etc/how we can improve reception function for patients? e.g. Info in reception area, meet the management, More effective appointments Communication/Patient representation/setting up PPG Board/meetings e.g. Who should be on board? How we can be representative? How can we recruit?

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2012/13 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

Workflow. Optimisation. hereweare.org.uk. hereweare.org.uk

Workflow. Optimisation. hereweare.org.uk. hereweare.org.uk Workflow Optimisation Dr. Paul Deffley & Jaivir Pall Clinical Lead & Commercial Lead About Here Not-for-profit social enterprise Membership organisation (our members are local GPs, Practice Managers, Practice

More information

CHC-A Continuity Dashboard. All Sites Continuity - Asthma. 2nd Qtr-03. 2nd Qtr-04. 2nd Qtr-06. 4th Qtr-03. 4th Qtr-06. 3rd Qtr-04.

CHC-A Continuity Dashboard. All Sites Continuity - Asthma. 2nd Qtr-03. 2nd Qtr-04. 2nd Qtr-06. 4th Qtr-03. 4th Qtr-06. 3rd Qtr-04. PPC1: ACCESS AND COMMUNICATION Element B: Access and Communication Results Item 1: Visits with assigned PCP Continuity data is reviewed each month at our Office Redesign Committee (ORDC). The data is collected

More information

Upton Surgery Local Patient Participation Report

Upton Surgery Local Patient Participation Report Upton Surgery Local Patient Participation Report 2014-15 Introduction The Practice established an active Patient Participation Group in 2007. The current PPG chair was approached to help the Practice develop

More information

Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008

Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Version: 1.1 December 2015 Date of Next Review: December 2016 Service Provider Details Name: Address:

More information

Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008

Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Version: 1 Date of Next Review: September 2014 Service Provider Details Name: Address: Drs Eccleston,

More information

THE KNARES MEDICAL PRACTICE. STATEMENT OF PURPOSE Health and Social Care Act 2008

THE KNARES MEDICAL PRACTICE. STATEMENT OF PURPOSE Health and Social Care Act 2008 THE KNARES MEDICAL PRACTICE STATEMENT OF PURPOSE Health and Social Care Act 2008 Date of Review April 2017 Service Provider The Knares Medical Practice 93 The Knares Basildon Essex SS16 5SB Tel: 01268

More information

Pharmacy, Medicines and You. Principal Pharmacist Pharmaceutical Services Deputy Director of Pharmacy and Medicines Management

Pharmacy, Medicines and You. Principal Pharmacist Pharmaceutical Services Deputy Director of Pharmacy and Medicines Management Pharmacy, Medicines and You Wendy Robertson Liz Kemp Caroline Hind Principal Pharmacist Pharmaceutical Services Principal Pharmacist Pharmaceutical Services Deputy Director of Pharmacy and Medicines Management

More information

Practice Profile. St Johns Medical Practice Sevenoaks Kent TN13 3NT. Looking after a list of 10,000 + patients

Practice Profile. St Johns Medical Practice Sevenoaks Kent TN13 3NT.   Looking after a list of 10,000 + patients Practice Profile St Johns Medical Practice Sevenoaks Kent TN13 3NT www.stjohnsmedicalpractice.co.uk Looking after a list of 10,000 + patients Vacancy Details To start New Year 2017 Currently are looking

More information

Otterfield Medical Centre NHS

Otterfield Medical Centre NHS Otterfield Medical Centre NHS Patient Information Leaflet 25 Otterfield Road, Yiewsley, West Drayton, Middlesex, UB7 8PE Tel: 01895 452540, Fax: 01895 446626 Welcome to Otterfield Medical Centre This practice

More information

Chatfield LOCAL PATIENT PARTICPATION REPORT 2013/14

Chatfield LOCAL PATIENT PARTICPATION REPORT 2013/14 Chatfield LOCAL PATIENT PARTICPATION REPORT 2013/14 1 Document Name PPI Report 2013_14.v1.doc Version No 1 Author Tim Hodgson, Practice Manager Owner Dr Waqaar Shah, Chatfield Health Care Date 28 th March

More information

GP PRACTICE LEAFLET. Welcome. Derrydown Clinic, St Mary Bourne, Andover, SP11 6BS Telephone:

GP PRACTICE LEAFLET. Welcome.  Derrydown Clinic, St Mary Bourne, Andover, SP11 6BS Telephone: GP PRACTICE LEAFLET Welcome www.tworiversmedicalpartnership.co.uk Derrydown Clinic, St Mary Bourne, Andover, SP11 6BS Telephone: 01264 738368 Whitchurch Surgery, Bell Street, Whitchurch, RG28 7AE Telephone:

More information

Drs Whittle, Scott, Bevz & Fairhead. Health & Social Care Act 2008

Drs Whittle, Scott, Bevz & Fairhead. Health & Social Care Act 2008 Drs Whittle, Scott, Bevz & Fairhead Cleveleys Group Practice Health & Social Care Act 2008 Version 1 - August 2013 Version 2 - December 2015 Date of Next Review: December 2016 Service Provider Details

More information

Practice Profile. St Johns Medical Practice Sevenoaks Kent TN13 3NT. Looking after a list of 9800 patients

Practice Profile. St Johns Medical Practice Sevenoaks Kent TN13 3NT.   Looking after a list of 9800 patients Practice Profile St Johns Medical Practice Sevenoaks Kent TN13 3NT www.stjohnsmedicalpractice.co.uk Looking after a list of 9800 patients Vacancy Details To start October 2015 Currently are looking for

More information

Enlisted Professional Military Education FY 18 Academic Calendar. Table of Contents COLLEGE OF DISTANCE EDUCATION AND TRAINING (CDET):

Enlisted Professional Military Education FY 18 Academic Calendar. Table of Contents COLLEGE OF DISTANCE EDUCATION AND TRAINING (CDET): Enlisted Professional Military Education FY 18 Academic Calendar Table of Contents STAFF NON-COMMISSIONED OFFICER ACADEMIES: SNCO Academy Quantico SNCO Academy Camp Pendleton SNCO Academy Camp Lejeune

More information

Queen Mary University of London Student Health Service Student Health Service Geography Building 327 Mile End Road Queen Mary University of London Mile End Road London E1 4NS To register If you are currently

More information

Influence of Patient Flow on Quality Care

Influence of Patient Flow on Quality Care Influence of Patient Flow on Quality Care Patients Waiting on Trolleys for an Inpatient Bed Patients who are Medically Fit to be discharged and cared for at Home with Support or in a Nursing Home or District

More information

Patient Participation Report. Adelaide GP Surgery

Patient Participation Report. Adelaide GP Surgery Adelaide GP Surgery Adelaide Health Centre William Macleod Way Millbrook Southampton SO16 4XE Patient Participation Report Tel: 02380 608045 Fax: 02380 538748 www.solent.nhs.uk Adelaide GP Surgery 2011-2014

More information

STATISTICAL PRESS NOTICE MONTHLY CRITICAL CARE BEDS AND CANCELLED URGENT OPERATIONS DATA, ENGLAND March 2018

STATISTICAL PRESS NOTICE MONTHLY CRITICAL CARE BEDS AND CANCELLED URGENT OPERATIONS DATA, ENGLAND March 2018 STATISTICAL PRESS NOTICE MONTHLY CRITICAL CARE BEDS AND CANCELLED URGENT OPERATIONS DATA, ENGLAND March 2018 Main Findings March 2018: Critical Care Beds There were 4,064 adult critical care beds available

More information

GP appointments systems in Coventry

GP appointments systems in Coventry GP appointments systems in Coventry Good practice examples October 2010 Tel: 024 7622 0381. Fax: 024 7625 7720 Email coventrylink@vacoventry.org.uk Website: www.coventrylink.org.uk Contents Introduction

More information

Corporate Services Employment Report: January Employment by Staff Group. Jan 2018 (Jan 2017 figure: 1,462) Overall 1,

Corporate Services Employment Report: January Employment by Staff Group. Jan 2018 (Jan 2017 figure: 1,462) Overall 1, Corporate Services Employment Report: January Employment by Staff Group Jan (Jan 20 figure: 1,462) Jan % Overall 1,520 +58 +4.0% 8 Management (VIII+) 403 +52 4.8% Clerical & Supervisory (III to VII) 907

More information

AVELEY MEDICAL CENTRE & THE BLUEBELL SURGERY

AVELEY MEDICAL CENTRE & THE BLUEBELL SURGERY AVELEY MEDICAL CENTRE & THE BLUEBELL SURGERY Aveley Medical Centre, 22 High street, Aveley, Essex, RM15 4AD The Bluebell surgery, Darenth Lane, South Ockendon, Essex, RM15 5LP PATIENT PARTICIPATION DES

More information

Journey in managing practice variation in Diabetes and Hypertension (Part 2/2)

Journey in managing practice variation in Diabetes and Hypertension (Part 2/2) Journey in managing practice variation in Diabetes and Hypertension (Part 2/2) For Part 1 of this presentation, go to http://rightcare.berkeley.edu/sacramento-university-of-best-practices Parag Agnihotri,

More information

Overall rating for this service Good

Overall rating for this service Good Dr George Malczewski Quality Report Longhill Health Care Centre, 162 Shannon Road, Hull, East Yorkshire, HU8 9RW Tel: 01482 344255 Website: www.drgmalczewski.nhs.co.uk Date of inspection visit: 11 February

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Highgate Medical Centre St Patricks Community Centre for Health,

More information

Influence of Patient Flow on Quality Care

Influence of Patient Flow on Quality Care Influence of Patient Flow on Quality Care Patients Waiting on Trolleys for an Inpatient Bed Patients who are Medically Fit to be discharged and cared for at Home with Support or in a Nursing Home or District

More information

Patient safety in the NHS in England and the development of the Healthcare Safety Investigation Branch (HSIB)

Patient safety in the NHS in England and the development of the Healthcare Safety Investigation Branch (HSIB) Patient safety in the NHS in England and the development of the Healthcare Safety Investigation Branch (HSIB) Dr Mike Durkin NHS National Director of Patient Safety 11 May 2016 The NHS is big! Great potential

More information

Ketton Closure Proposal

Ketton Closure Proposal Ketton Closure Proposal Introduction An initial Business Case for the closure of Ketton Surgery was submitted in June 2017 to East Leicestershire & Rutland Clinical Commissioning Group. Following the PCCC

More information

GP Surgery Enter and View Report

GP Surgery Enter and View Report GP Surgery Enter and View Report Camphill GP Led Health Centre 18 th April 2016 Ramsden Avenue, Camphill, Nuneaton, Warwickshire, CV10 9EB Practice Information * Information received from Surgery Practice

More information

Improving the Chemotherapy Appointment Experience at the BC Cancer Agency

Improving the Chemotherapy Appointment Experience at the BC Cancer Agency Improving the Chemotherapy Appointment Experience at the BC Cancer Agency Ruben Aristizabal Martin Puterman Pablo Santibáñez Kevin Huang Vincent Chow www.orincancercare.org/cihrteam Acknowledgements BC

More information

Overall rating for this service Good

Overall rating for this service Good Pontesbury Medical Practice Quality Report Hall Bank Pontesbury Shropshire SY5 0RF Tel: 01743 790325 Website: www.pontesburymedicalpractice.co.uk Date of inspection visit: 20 September 2016 Date of publication:

More information

Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017

Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Background Theme 3 builds upon previous key strategic commissioning

More information

Overall rating for this service Good

Overall rating for this service Good Dr Rajesh Sarafaf Quality Report Moorside Medical Centre 681 Ripponden Road Oldham OL1 4JU Tel: 0161 909 8388 Website: www.doctorsatmoorside.co.uk/saraf Date of inspection visit: 09/06/2016 Date of publication:

More information

Overall rating for this service Good

Overall rating for this service Good Withymoor Surgery Quality Report Withymoor Surgery Squires Court Brierley Hill DY5 3RJ Tel: 01384884031 Website: www.awsurgeries.co.uk Date of inspection visit: 24 March 2016 Date of publication: 11/05/2016

More information

The Village Medical Centre Peel Street Littleborough OL15 8AQ 31/08/ Alex Leach Claire Birch Irene Jackson Healthwatch Rochdale

The Village Medical Centre Peel Street Littleborough OL15 8AQ 31/08/ Alex Leach Claire Birch Irene Jackson Healthwatch Rochdale The Village Medical Centre Peel Street Littleborough OL15 8AQ 31/08/2017 10.30 13.30 Alex Leach Claire Birch Irene Jackson 2018 Healthwatch Rochdale Healthwatch Rochdale is the independent consumer champion

More information

Overall rating for this service Good

Overall rating for this service Good Dinas Lane Medical Centre Quality Report 149 Dinas Lane Huyton Liverpool Merseyside L36 2NW Tel: 0151 489 2298 Website: www.dinaslanemc.co.uk Date of inspection visit: 10 February 2015 Date of publication:

More information

Community Pharmacy in 2016/17 and beyond

Community Pharmacy in 2016/17 and beyond Community Pharmacy in 2016/17 and beyond Stakeholder briefing sessions 1 CONTENTS Contents This presentation describes our vision for community pharmacy, and outlines proposals for achieving that vision,

More information

Ingleton Avenue Surgery Patient Participation Group Report February 2013

Ingleton Avenue Surgery Patient Participation Group Report February 2013 Ingleton Avenue Surgery Patient Participation Group Report February 2013 Background Ingleton Avenue Surgery is a two partner training practice based at 84 Ingleton Avenue Welling. The practice offers the

More information

A must have for any GP surgery. It is like having our own Social Worker, CAB, Mental Health Worker all rolled into one who will chase up patients on

A must have for any GP surgery. It is like having our own Social Worker, CAB, Mental Health Worker all rolled into one who will chase up patients on A must have for any GP surgery. It is like having our own Social Worker, CAB, Mental Health Worker all rolled into one who will chase up patients on the phone and even go out to their houses if needed

More information

REPORT ON LOCAL PATIENTS PARTICIPATION FOR THE COURTLAND SURGERY ILFORD

REPORT ON LOCAL PATIENTS PARTICIPATION FOR THE COURTLAND SURGERY ILFORD REPORT ON LOCAL PATIENTS PARTICIPATION FOR THE COURTLAND SURGERY ILFORD February 2012 Local Participation Report 1 Background Patients Reference Group Following the guidance by Primary Medical Services

More information

Your health, Your Tower Hamlets A guide to your local Clinical Commissioning Group

Your health, Your Tower Hamlets A guide to your local Clinical Commissioning Group Your health, Your Tower Hamlets A guide to your local Clinical Commissioning Group Welcome Dr. Sam Everington Chair Jane Milligan Chief Officer This guide gives you an introduction to NHS Tower Hamlets

More information

Patient Participation Survey Report 2012

Patient Participation Survey Report 2012 Dr.M.P. Eddington Dr L Wijayaratna Dr D Jayesinghe Patient Participation Survey Report 2012 1 Introduction The surgery was started in the 1930's by Dr Jude Welling. At that time including Kings Road Medical

More information

Minutes of Priory Avenue Patient Participation Group 13 Jan 2016

Minutes of Priory Avenue Patient Participation Group 13 Jan 2016 Present: Francis Brown (Chair), Anthony Hughes, Geoffrey Million, John Flinn, Julie Pammenter (BHFT), Peter Lennon, Raymond Guthrie, Sylvia Page and Sue Lloyd. Observers: Colin Ferguson and Sheila Smith.

More information

City Wellbeing Practice

City Wellbeing Practice City Wellbeing Practice Patient Group Forum Report Introduction City Wellbeing Practice is a well established urban HS GP surgery in Tower Hamlets, it has been located at Tower Hamlets in one form or another

More information

JANUARY 2018 (21 work days) FEBRUARY 2018 (19 work days)

JANUARY 2018 (21 work days) FEBRUARY 2018 (19 work days) AND CORRESPONDING DATES FOR JANUARY AND FEBRUARY 2018 JANUARY 2018 ( work days) Deadline* 12-27 12-28 12-29 1-2 1-3 1-4 1-5 1-8 1-9 1-10 Benefit Hold ** 12-28 12-29 1-2 1-3 1-4 1-5 1-8 1-9 1-10 1-11 Mailing

More information

A collaborative approach to Specialist Palliative Care and the difference this is making in Dudley

A collaborative approach to Specialist Palliative Care and the difference this is making in Dudley A collaborative approach to Specialist Palliative Care and the difference this is making in Dudley Dr Joanne Bowen, Dudley Foundation Trust Nicole Woodyatt, Macmillan Cancer Support The Midhurst Macmillan

More information

Evaluation of NHS111 pilot sites. Second Interim Report

Evaluation of NHS111 pilot sites. Second Interim Report Evaluation of NHS111 pilot sites Second Interim Report Janette Turner Claire Ginn Emma Knowles Alicia O Cathain Craig Irwin Lindsey Blank Joanne Coster October 2011 This is an independent report commissioned

More information

About Our Services Springbank Surgery York Road Green Hammerton York YO26 8BN

About Our Services Springbank Surgery York Road Green Hammerton York YO26 8BN About Our Services Springbank Surgery York Road Green Hammerton York YO26 8BN www.springbankhealth.co.uk 01423 330030 Tockwith Surgery 21 Marston Road Tockwith York YO26 7PR Welcome to Springbank Health

More information

The SOMC Employee Wellness Program

The SOMC Employee Wellness Program The SOMC Employee Wellness Program A Focus on Results Not Participation Pike County Health Coalition Julie Thornsberry, RN, BSN Manager Employee Health & Wellness What are today s objectives? Identify

More information

PRISM Collaborative: Transforming the Future of Pharmacy PeRformance Improvement for Safe Medication Management

PRISM Collaborative: Transforming the Future of Pharmacy PeRformance Improvement for Safe Medication Management PRISM Collaborative: Transforming the Future of Pharmacy PeRformance Improvement for Safe Medication Management Mission: To improve the health of the people of Connecticut through safe and effective medication

More information

The Junction Health Centre. Patient guide

The Junction Health Centre. Patient guide The Junction Health Centre Patient guide The Junction Health Centre is a health practice commissioned by NHS England and Wandsworth CCG and operated by Care UK, a leading independent provider of health

More information

1st January - 31st December st January - 31st December 2016

1st January - 31st December st January - 31st December 2016 Practice Code Practice Name Practice List Size (October 2016 - Actual) Please identify ALL your available appointments by year: (please include HCA, phlebotomy, but direct employees of the practice not

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Limehouse Practice Practice Code: F84054 London Region [North Central & East/North West/South London] Area Team 2014/15 Patient Participation Enhanced

More information

Overall rating for this service Good

Overall rating for this service Good Conner and Partners Quality Report 175 Ferry Road, Hullbridge, Hockley, Essex, SS5 6JH Tel: 01702230555 Website: www.riversidemedicalhullbridge.nhs.uk Date of inspection visit: 23 June 2016 Date of publication:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr Raja Segar Ramachandram 339 Moor Green Lane, Moseley, Birmingham,

More information

Patient Guide to the Practice Appointment System

Patient Guide to the Practice Appointment System Patient Guide to the Practice Appointment System Produced in association with our Sponsored by www.charnwoodcommunitymedicalgroup.co.uk Version 1.0 Page 1of 12 About this Guide This guide is designed to

More information

SPSP Medicines. Prepared by: NHS Ayrshire and Arran

SPSP Medicines. Prepared by: NHS Ayrshire and Arran SPSP Medicines Prepared by: NHS Ayrshire and Arran Medication Reconciliation: Story so far MR happening in primary care, acute adult, paediatrics and mental health Started in acute then mental health,

More information

BOROUGH OF ROSELLE PUBLIC NOTICE ANNUAL NOTICE OF CALENDAR YEAR 2018 WORKSHOP SESSIONS, PRE-AGENDA MEETINGS AND REGULAR MEETINGS

BOROUGH OF ROSELLE PUBLIC NOTICE ANNUAL NOTICE OF CALENDAR YEAR 2018 WORKSHOP SESSIONS, PRE-AGENDA MEETINGS AND REGULAR MEETINGS BOROUGH OF ROSELLE PUBLIC NOTICE ANNUAL NOTICE OF CALENDAR YEAR 2018 WORKSHOP SESSIONS, PRE-AGENDA MEETINGS AND REGULAR MEETINGS BE IT RESOLVED, by the Mayor and Borough Council of the Borough of Roselle,

More information

BOARD PERFORMANCE REPORT MEETING 18 th October 2006

BOARD PERFORMANCE REPORT MEETING 18 th October 2006 BOARD PERFORMANCE REPORT MEETING 18 th October 2006 Title of Document Performance Report Report Authors Lead Director Contact details: Hazel Soin-Stanley,Shafqat Sultan, Rizwan Malik and Simon Harris David

More information

Hypertension Best Practices Symposium Sponsored by AMGA and Daiichi Sankyo, Inc.

Hypertension Best Practices Symposium Sponsored by AMGA and Daiichi Sankyo, Inc. Hypertension Best Practices Symposium Sponsored by AMGA and Daiichi Sankyo, Inc. October 13-15, 15, 2010 Scottsdale, AZ Kaiser Permanente of the Mid-Atlantic States (KPMAS) 1 KPMAS Medical Group Profile

More information

Improving physical health outcomes for patients with Serious Mental Illness

Improving physical health outcomes for patients with Serious Mental Illness Improving physical health outcomes for patients with Serious Mental Illness The Primary Care role Dr Sian Roberts GP Chiltern and Aylesbury Vale CCG Mental Health Clinical Lead What is a Serious Mental

More information

Patient Experience: Good to Great!

Patient Experience: Good to Great! Patient Experience: Good to Great! April, 2016 Angela Kramer & Nancy Burden FSASC Quality & Risk Management Conference April 2016 Renaissance Orlando at SeaWorld OBJECTIVES Upon completion of this presentation

More information

Process Redesign to Improve Chemotherapy Appointment Booking at the BC Cancer Agency

Process Redesign to Improve Chemotherapy Appointment Booking at the BC Cancer Agency Process Redesign to Improve Chemotherapy Appointment Booking at the BC Cancer Agency Vincent Chow BC Cancer Agency vchow@bccancer.bc.ca Ruben Aristizabal Pablo Santibáñ áñez Kevin Huang Martin Puterman

More information

Patient Care: Case Study in EHR Implementation. With Help From Monkeys, Mice, and Penguins. Tom Goodwin, MHA MIT Medical Cambridge, MA March 2007

Patient Care: Case Study in EHR Implementation. With Help From Monkeys, Mice, and Penguins. Tom Goodwin, MHA MIT Medical Cambridge, MA March 2007 Using Information Technology to Drive Patient Care: Case Study in EHR Implementation With Help From Monkeys, Mice, and Penguins Tom Goodwin, MHA MIT Medical Cambridge, MA March 2007 MIT Medical Staff 122

More information

diabetes care and quality improvement in our practice

diabetes care and quality improvement in our practice The Multidisciplinary Team: The key to successful planned diabetes care and quality improvement in our practice Robb Malone, PharmD UNC General Internal Medicine January 20, 2009 Objectives Review the

More information

Compliance Division Staff Report

Compliance Division Staff Report Compliance Division Staff Report Polygraph Advisory Board Meeting Tuesday, September 26, 2017 Public Outreach Compliance Division routinely attends annual industry meetings held by TALEPI (Texas Association

More information

Keynell Covert Surgery Practice Leaflet

Keynell Covert Surgery Practice Leaflet Keynell Covert Surgery Practice Leaflet 33 Keynell Covert, Kings Norton, Birmingham, B30 3QT Tel 0121 458 2619 Fax 0121 459 9640 Web www.keynellcovert.co.uk The doctors and staff at Keynell Covert Surgery

More information

Overall rating for this service Good

Overall rating for this service Good Trinity Medical Centre Quality Report Uttoxeter Road Blythe Bridge Stoke-on-Trent Staffordshire ST11 9HQ Tel: 01782 395101 Website: www.trinitydrs.co.uk Date of inspection visit: 12 January 2017 Date of

More information

Improving Patient Care through Remote Patient Monitoring

Improving Patient Care through Remote Patient Monitoring Improving Patient Care through Remote Patient Monitoring A Collaborative Approach Between Olmsted Medical Center Rochester, MN and The Evangelical Lutheran Good Samaritan Society LivingWell@Home Sioux

More information

Edmonds Family Medicine Clinic

Edmonds Family Medicine Clinic Add your company logo here 2008-20 Best Practices in Managing Hypertension Sponsored by AMGA and Daiichi Sankyo. Wrap-Up Meeting November 18-20, 20 San Diego, CA Edmonds Family Medicine Clinic Controlling

More information

Enter & View. Dr K Subramanian. The Surgery, 1 Harlow Road Rainham, RM13 7UP

Enter & View. Dr K Subramanian. The Surgery, 1 Harlow Road Rainham, RM13 7UP Enter & View Dr K Subramanian The Surgery, 1 Harlow Road Rainham, RM13 7UP 20 July 2017 What is Healthwatch Havering? Healthwatch Havering is the local consumer champion for both health and social care

More information

ABCD of Access Solutions Support Programme

ABCD of Access Solutions Support Programme ABCD of Access Solutions Support Programme SCIMP/SNUG Conference 20-21 September 2016 Dillon Sykes Managing Director Agenda Section Section Name 1. The struggle to meet patient demand 2. ABCD of Access

More information

C.O.R.E. MISSION STATEMENT

C.O.R.E. MISSION STATEMENT C.O.R.E. MISSION STATEMENT Comprehensive Opiate Recovery Experience RECOVERY WITH RESPECT Improving the lives of individuals through comprehensive opiate replacement services C.O.R.E. MEDICAL CLINIC IS

More information

Reducing Elective Waits: Delivering 18 week pathways for patients. Programme Director NHS Elect Caroline Dove.

Reducing Elective Waits: Delivering 18 week pathways for patients. Programme Director NHS Elect Caroline Dove. Reducing Elective Waits: Delivering 18 week pathways for patients Programme Director NHS Elect Caroline Dove What I will cover 1. Why 18 Weeks is different 2. Where are we now 3. New models of delivery

More information

NHS Performance Statistics

NHS Performance Statistics NHS Performance Statistics Published: 8 th March 218 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official

More information

ABBEYVIEW SURGERY THE ABBEYVIEW SURGERY WELCOMES NEW PATIENTS. Crowland Health Centre Thorney Road, Crowland Peterborough PE6 0AL

ABBEYVIEW SURGERY THE ABBEYVIEW SURGERY WELCOMES NEW PATIENTS. Crowland Health Centre Thorney Road, Crowland Peterborough PE6 0AL THE ABBEYVIEW SURGERY WELCOMES NEW PATIENTS Our list is open to new patients Residing in Crowland and the surrounding area Including the villages of: Cowbit Eye (part) Deeping St Nicholas Gedney Hill Moulton

More information

PRIMARY CARE COMMISSIONING COMMITTEE

PRIMARY CARE COMMISSIONING COMMITTEE PRIMARY CARE COMMISSIONING COMMITTEE 1. Date of Meeting: 2. Title of Report: Western Avenue Medical Centre Personal Medical Services (PMS) Reinvestment Report 3. Key Messages: The Personal Medical Services

More information

Disabled Student Allowances Student Finance England

Disabled Student Allowances Student Finance England Disabled Student Allowances Student Finance England What we will cover today Our Product Our Students Our Department Our Applications Case Study: Application Process Needs Assessment Entitlement Process

More information

Patient-centered care - from buzz word to meaningful reality. Current Health Care System

Patient-centered care - from buzz word to meaningful reality. Current Health Care System Patient-centered care - from buzz word to meaningful reality Katie Coleman, MSPH David K. McCulloch MD Current Health Care System Traditionally, this is the only part of the health care system that is

More information

Practice Area. 4 Sunnyside Road Clevedon North Somerset BS21 7TA Tel:

Practice Area. 4 Sunnyside Road Clevedon North Somerset BS21 7TA Tel: Practice Area The smaller shaded area is the catchment area for Sunnyside Surgery. If you live within this boundary you may register with us. Patients already registered with us who move but remain in

More information

Intergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR) Sustainability Reporting

Intergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR) Sustainability Reporting Intergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR) 29th SESSION 31 October 2 November 2012 Room XIX, Palais des Nations, Geneva Friday, 2 November

More information

GRIMSTON MEDICAL CENTRE 2014/15 Patient Participation Enhanced Service Reporting Template

GRIMSTON MEDICAL CENTRE 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: GRIMSTON MEDICAL CENTRE Practice Code: D82010 GRIMSTON MEDICAL CENTRE 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice: Jan Willson Date: 4

More information

HomeFirst. Most importantly, we patients prefer and hope to be at home not in hospital, so I think this service is the way of the future.

HomeFirst. Most importantly, we patients prefer and hope to be at home not in hospital, so I think this service is the way of the future. Most importantly, we patients prefer and hope to be at home not in hospital, so I think this service is the way of the future. HomeFirst I felt I was looked after at home much better than I would have

More information

PATIENT PARTICIPATION REPORT 2013/14

PATIENT PARTICIPATION REPORT 2013/14 Add practice logo here if required PATIENT PARTICIPATION REPORT 2013/14 Practice Code: Practice Name: C84138 Springfield Medical Centre An introduction to our practice and our Patient Reference Group (PRG)

More information

ARTANE MEDICAL CENTRE

ARTANE MEDICAL CENTRE 1 MIDDLETON ROAD MANCHESTER LANCASHIRE P84631 TEL: 0161 740 2785 Fax: 0161 740 0399 Email: Quamrul.islam@nhs.net Website: www.artanemedicalcentre.nhs.uk Statement of Purpose Date: October 2015 Review due:

More information

Overall rating for this service Good. Quality Report. Ratings. Are services safe? Good. Are services effective? Good. Are services caring?

Overall rating for this service Good. Quality Report. Ratings. Are services safe? Good. Are services effective? Good. Are services caring? Holmside Medical Group Quality Report MAIN SURGERY: 142 Armstrong Road, Benwell Newcastle Upon Tyne, NE4 8QB BRANCH SURGERY: Chapel House Primary Care Centre Hillhead Parkway, Chapel House Estate Newcastle

More information

2ab and 3cd. BTS Topic Selection:

2ab and 3cd. BTS Topic Selection: 2ab and 3cd. BTS Topic Selection: Meet Your Colleagues PG Pg. 3 Topic Selection Objectives By the end of this session you should be able to: List the reasons that topic selection is a critical factor in

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Park View Surgery Practice Code: 81113 [Cumbria] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Edenholme Care Home Service

Edenholme Care Home Service Edenholme Care Home Service Edenholme Crescent Stonehaven AB39 2FT Telephone: 01569 762325 Type of inspection: Unannounced Inspection completed on: 24 August 2017 Service provided by: Aberdeenshire Council

More information

2014/15 Patient Participation Enhanced Service

2014/15 Patient Participation Enhanced Service 2014/15 Patient Participation Enhanced Service Practice Name: Practice Code: Central Surgery D82003 Signed on behalf of practice: Dawn Jermany Date: 31 st March 2015 Signed on behalf of PPG: Graham Dunhill

More information

A GUIDE TO OUR SERVICES. Canon Street Medical Centre. Canon Street Medical Centre 122 Canon Street, Leicester, LE4 6NL.

A GUIDE TO OUR SERVICES. Canon Street Medical Centre. Canon Street Medical Centre 122 Canon Street, Leicester, LE4 6NL. Canon Street Medical Centre A GUIDE TO OUR SERVICES Canon Street Medical Centre 122 Canon Street, Leicester, LE4 6NL Tel: 0116 266 1247 Fax: 0116 268 1477 Website: www.drmodisurgeries.co.uk Doctors OUR

More information

Aneurin Bevan University Health Board. Professional Revalidation

Aneurin Bevan University Health Board. Professional Revalidation 28 th January 20 Aneurin Bevan University Health Board Professional Revalidation Purpose of the Report: The purpose of this paper is to provide the Board with an update in relation to the Nursing Revalidation

More information

National Clinical Audit & Patient Outcome Programme: An update

National Clinical Audit & Patient Outcome Programme: An update National Clinical Audit & Patient Outcome Programme: An update Jenny Mooney Director of Operations www.hqip.org.uk Healthcare Quality Improvement Partnership Our structure and funding The National Clinical

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Crook Log Surgery 19 Crook Log, Bexleyheath, DA6 8DZ Tel: 08444773340

More information

Sheffield Teaching Hospitals NHS Foundation Trust

Sheffield Teaching Hospitals NHS Foundation Trust Sheffield Teaching Hospitals NHS Foundation Trust @seamlesssurgery Seamless Surgery Team Sheffield Teaching Hospitals NHS Foundation Trust July 2017 PROUD TO MAKE A DIFFERENCE PROUD TO MAKE A DIFFERENCE

More information

CHICKENLEY MEDICAL CENTRE GROVE HOUSE SURGERY

CHICKENLEY MEDICAL CENTRE GROVE HOUSE SURGERY CHICKENLEY MEDICAL CENTRE GROVE HOUSE SURGERY Dr M Lynch, B Lynch, C Ratcliffe & A Davison WELCOME TO THE SURGERY OPEN MONDAY TO FRIDAY 8.30am-12.00pm MONDAY/WEDNESDAY/FRIDAY 4pm-6pm Tel: 01924 452736

More information

Handling Organisational Complaints

Handling Organisational Complaints Council meeting 12 January 2012 Public business Handling Organisational Complaints Purpose To report to the Council on the handling of organisational complaints for the period 27 September 2010 to 30 September

More information

The Village Medical Centre 20 Quarry Street LIVERPOOL L25 6HE TEL: FAX:

The Village Medical Centre 20 Quarry Street LIVERPOOL L25 6HE TEL: FAX: The Village Medical Centre 20 Quarry Street LIVERPOOL L25 6HE TEL: 0151 428 4282 FAX: 0151 421 0884 The partners at the Village Medical Centre hold a contract with NHS England to provide General Medical

More information

1. He stated he had been treated with the utmost respect and professionalism by (b) (6)

1. He stated he had been treated with the utmost respect and professionalism by (b) (6) 13 OCT 17 NO. OF VETERAN BRIEF STATEMENT OF INFORMATION REQUESTED AND GIVEN: Task # T18-0146 - VA IQ Assignment--Parent Workflow ID 7845600/ Veteran s Inquiry: compliments: stated he is a Vietnam Veteran,

More information

Quality Management Report 2017 Q2

Quality Management Report 2017 Q2 Quality Management Report 2017 Q2 Quality Management Program CMS STAR Ratings Member Satisfaction (CAHPS & HOS) HEDIS Risk Adjustment DHS Member Incident Reporting Member Satisfaction Surveys Pay for Performance

More information