Health care services for Asylum Seekers in Sheffield

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1 Health care services for Asylum Seekers in Sheffield Information Leaflet The Clover Group Practice is a directly managed multidisciplinary NHS practice. It is managed by and is accountable for its systems and governance to Sheffield Health and Social Care NHS Foundation Trust. Health Services All refugees and asylum seekers can use the state funded National Health Service (NHS). You do not have to pay to receive NHS Primary Care. You do not need a passport to register. If you have any documentation take it with you. To obtain medicines, dental care or optical care you need to show your HC2 form.

2 Doctors (General Practitioners) In the United Kingdom, doctors are called GP s (General Practitioner s) and work in surgeries or health centres. You will need to speak to your GP first about any health problems. It is therefore important that you register with a GP. Consultations are confidential. Your doctor will not give information about you without your consent. Your housing provider will help you register with a GP. You do not need to show any documentation but you should bring your ARC ID card to the registration appointment General Practitioners hold the key to a range of services including: Treatment and advice on most health problems Hospital referral Referral to mental health services Referral to community health services (District Nurses, Health Visitors etc.) Most health problems are treated by GP s in their practices. When you register with a new GP you may be invited by the surgery for a routine health check. This is normally done by the practice nurse or the nurse working with your housing provider. Take any documentation regarding your health with you. E.g. current medication, immunisation history, personal medical record and ARC Card.

3 The Mulberry Practice The Clover Group Practice Clover Group, Mulberry Practice accepts new patients who live citywide who are seeking asylum. The Mulberry Practice 1 Mulberry Street Sheffield S1 2PJ Opening hours Monday Tuesday Wednesday Thursday* Friday 8.30am 6.00pm 8.30am 6.00pm 8.30am 6.00pm 8.30am 4.30pm 8.30am 6.00pm *On Thursdays the telephones are diverted to the GP Collaborative from 1pm 6pm as we currently do not provide clinics on a Thursday afternoon. If you need to see a doctor at this time you should telephone Reception is open for prescription and appointment services.

4 Welcome to Sheffield and to The Mulberry Practice While you are in Sheffield and your application is being processed, we will provide you with any health care you may need. The doctors and nurses are there to look after your health problems and needs. If you need help with letters or other non health related problems the receptionist can sometimes deal with these therefore you do not need to see a doctor or a nurse. We have drop in clinics most days so check with reception what time these start. When you arrive for a drop in clinic you will have your name put down and you have to sit and wait your turn, this is not a booked appointment. We work on an appointment system for our GP appointments. This allows us to book interpreters. You will be given a time and date to attend the clinic. If you cannot attend make sure you ring and cancel your appointment so someone else can use your appointment. Interpreters are very expensive. If you do not attend your appointment and do not cancel we will have to consider whether we can book an interpreter for your next appointment. If you are given regular medication and need a repeat prescription you need to come into clinic or contact us by telephone on medication you require and say which Your prescription will be ready for collection from the clinic 1 day later (3 days if a weekend is included) Please remember to ask for your prescription before you have finished your medication. If there is anything you are unsure about please ask Reception staff first as generally they will be able to deal with enquiries.

5 Health advice when your surgery is closed If you need advice when your surgery is closed you can ring 111 Or you can go to the: Walk-in centre / GP Health Centre Rockingham House Broad Lane Sheffield S1 3PB Which is open 7 days a week between 8:00am 10:00pm. No appointment is necessary. How to find us By car: The Sheffield NHS Walk-in Centre / GP Health Centre is situated on the corner of Broad Lane and Rockingham Street next to the University of Sheffield s Faculty of Engineering. There is a pay-and-display car park opposite the walk-in centre on Broad Lane and Bailey Lane and there is also Q-Park car park on Holland Street. Disabled parking spaces are available in the Broad Lane car park and there is a drop-off point outside the centre. By bus: The 51 bus route goes past the centre on Rockingham Street and the bus stop is situated about 50 yards from the centre. It is also a low floor bus making it accessible for wheelchair users.

6 Emergency Help In a life or death emergency for immediate help spoken am-bu-lan-s. 999 and ask for ambulance This may include: A bad accident serious cuts, burns A heart attack Severe pain Someone who cannot breathe Someone who has taken the wrong medicine or a dangerous substance Calls are free. You do not need money for a telephone kiosk. Or you can go to the: Accident & Emergency Department Northern General Hospital Herries Road Sheffield S5 7AU Which is open 24 hours 7 days a week. No appointment is necessary. Or for children under 16 years old: Sheffield Children s Hospital Western Bank Sheffield S10 2TH Which is open 24 hours a day 7 days a week. No appointment is necessary.

7 Ordering medication The doctor might give you a prescription to get some tablets or medicine. You will need to take this to a chemist. You will need to write your name and address on the back of the prescription and sign your name. Sign you name and write your name and address here When requesting a prescription from The Mulberry Practice you must give 24 hours (1 days) notice before the prescription is ready to collect.

8 Other Health Services Opticians You can go to any optician shop that offers NHS services. You will need your HC2 to get free eye tests and help with glasses. Leaflets are available at the opticians explaining services. u b Health Visiting Service Health Visitors work with GP practices and work mainly with the under 5 s and their families. They visit from when children are born until they start school. They will check your child is progressing normally. G Community Mental Health Services Referral to community mental health may take place through a GP (doctor), a Nurse Practitioner, and their attached staff or through social services. Rockingham Drug Project Provides confidential advice, information and help to drug users, their families and friends. Individual counselling and advice by appointment only. Level of support The main aim of the project is to reduce the harm that may be experiences as a consequence of illegal drug use. It is not necessary to come off drugs to use the service. For an appointment

9 Information about Health Problems Tuberculosis (TB) We offer a blood test to see if you have ever come into contact with TB. Even if you currently feel well. How is TB treated? TB is curable and the treatment is with medicines and tablets. The treatment will last for 6 months, and sometimes longer. It is of the utmost importance that once a patient starts anti TB treatment he or she must continue to take the medicine every day until the doctor says they can stop. Regular clinic appointments are also important. If people have concerns or queries about TB, about BCG vaccination, or wish to refer someone to the service, please contact the specialist nurse for TB, Andy Naisby who is based at the Chest Clinic at the Northern General Hospital Blood Borne Virus Hepatitis B & C If you know you have Hepatitis B or Hepatitis C (blood borne virus that affects the liver) you should tell your doctor or nurse and dentist. Family members will usually be offered a test and can be given a vaccination for Hepatitis B. HIV People who are HIV positive should discuss this with their doctor or nurse. If you are concerned about HIV or any sexually transmitted illness you can also visit or phone the Genito-Urinary clinic at the Royal Hallamshire Hospital for a confidential appointment. They will provide an interpreter if required. To attend clinic you can either book an appointment by calling clinic or attending the walk-in and wait service on weekday mornings between 9am and 11am.

10 Powerlessness Having to stay in a place that is not your home Not being able to change your living conditions Being forced to do things that you do not want to do Effects of Stress People suffering from stress sometimes describe some of the following effects: Stress reactions of the mind Sadness, crying, despair Feeling ashamed Worry Getting angry easily Nervousness and being very jumpy Poor concentration Loss of interest in life Thinking about what happened to you over and over again Feeling as if a bad thing that happened is happening again Stress reactions of the body Sleeping problems Nightmares Tiredness, exhaustion Body aches and pains Tense muscles Heart palpitations Poor appetite Feeling sick Pains in the abdomen Diarrhoea Breathing problems Dizziness Uncontrollable body shakes Changes in sex drive

11 Keeping your children safe The roads are very busy. Make sure your children understand how to cross the road. Many young children fall downstairs ask about a stair gate to protect them teach them to use stairs. Many young children get burned keep fires protected and be careful with hot food. It is not a good idea for young children to be allowed to go out alone make sure they understand not to talk to people they do not know. Children under the age of 14 years should not be allowed to look after younger children and should not be left alone at home

12 Other services Drop-in Centre There is a drop-in centre for asylum seekers and refugees. The drop-in is attended by various agencies offering advice on support, education, volunteering and accessing services, and also provides an opportunity for people to practice their English with Conversation Club. Every Wednesday 2:00 4:00pm At Victoria Hall Methodist Church Lower Hall Norfolk Street Sheffield You will find it opposite the Crucible Theatre, just off Arundel Gate in the centre of town. The entrance is off George Street, a small lane off Norfolk Street. The entrance will have a sign and is down some stairs. This map shows the location of the drop-in.

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15 Clover Patient Group We would like to invite you to become a member of our Patient Group. We want our patients to be consulted on the way we run our services. This will enable us to look at how we can play a bigger role in creating a healthier community. It s up to you how involved you want to be. You can become: A full member. This will involve attending occasional meetings and providing feedback. A virtual member. We will or post you information for you to give us your opinions. We value your input We re proud of our practice but know it can be even better with your help. It s free to become a member. If you would like to join, please complete the form below and return it to reception. If you would like more information please contact Anna on or at My details are: Contact Form If you are happy for us to contact you periodically by or if you are interested in becoming a full member of our Patient Group, please write your details below and hand this form to reception. Name:... Address:... Postcode: Tel No:. address:.... Date of Birth:. Male Female I declare that I would like to register my interest in becoming a: Full Member Virtual member by: /letter Signed

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