Ohio University Lancaster MAT Information Packet Page 2

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2 Ohio University Lancaster MAT Information Packet Page 2

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5 MAT PROGRAM ACCREDITATION MAT STUDENT INFORMATION PACKET The Medical Assisting Technology (MAT) Associate in Applied Science degree program at Ohio University Lancaster (OUL) is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon the recommendation of the Medical Assisting Education Review Board (MAERB). Commission on Accreditation of Allied Health Education Programs, 1361 Park Street, Clearwater, FL 33756, The accreditation granted to this Program is only for the Lancaster campus of Ohio University. This Program has been evaluated by MAERB and CAAHEP and the OUL Program meets all national standards. Students graduating from this Program on the Ohio University Lancaster campus qualify to take the national CMA (AAMA) exam. MAT PROGRAM GOAL We, the faculty and staff at Ohio University-Lancaster, strive to educate and train individuals to be medical assistants who are multi-skilled health professionals specifically educated to work in ambulatory settings performing administrative and clinical duties. The practice of medical assisting directly influences the public s health and well-being, and requires mastery of a complex body of knowledge and specialized skills requiring both formal education and practical experience that serve as standards for entry into the profession. Therefore, the Program s goal is to prepare competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains. While pursuing this goal, we strive for the following: 1. Allow a MAT graduate the ability to continue on with a bachelor s degree 2. Have the OU-L MAT program be recognized as a quality program by medical facilities in the geographic area 3. Instill in the MAT student the understanding of professionalism 4. Create in the MAT student the desire for life-long continuing education 5. Provide a CAAHEP accredited program so the graduates can sit for the CMA exam 6. Help the student anticipate and achieve a higher economic quality of life as a result of achieving an associate degree 7. Create an atmosphere where students can develop interpersonal relationships and learn to respect differences among people 8. Ensure students have access to educational and clinical resources that accurately reflect current technologies in health care 10. Allow students, who are not seeking the MAT degree, the opportunity to learn knowledge they find useful for a job or personal fulfillment MAT LEARNING DOMAINS Students are required to learn and perform within three learning domains: cognitive (knowledge), affective (behavior), and psychomotor (skills). Cognitive involves knowledge and the development of one s intellectual skills such as knowledge, comprehension, application, analysis, synthesis, and evaluation. Affective involves the way a person deals with things emotionally such as feelings, values, enthusiasm, motivations, and attitudes. Psychomotor includes a person s movement, coordination, and use of motor skills in terms of speed, precision, distance, procedures, and technique. REQUIREMENTS OF THE MAT STUDENT Once admitted to Ohio University Lancaster, a student may begin to take courses in the Medical Assisting Technology Program (MAT). Below are the necessary steps to take the required MAT courses and complete the Program. Ohio University Lancaster MAT Information Packet Page 5

6 1. Take MAT 1010 (Intro. to Med. Asst.). This course gives more in-depth information about medical assisting and exposes the student to personal and safety requirements for MA s. This course is a prerequisite for all MAT courses, except MAT A minimum grade of C in MAT 1010 is required to take more MAT courses. 2. Take MAT 1400 (Medical Terminology). This course is a prerequisite for higher numbered MAT courses. A minimum grade of C is required to take more MAT courses. 3. Complete the MAT Program Application. This form provides a listing of items required for the MAT Program and must be completed and submitted to the MAT Program Director NO later than December 1 of the academic year the student wishes to take MAT professional courses (MAT 1700, MAT 2010.) also see items 3a. through 4. below. A sample of this Program Application is found at the end of this packet. The application and forms are available on the OUL website or from the MAT Program Director. 3a. Have a health physical that includes: a body systems review, current vaccinations for tetanus, Hepatitis B, varicella or titer, MMR or titer, and PPD (2-step). These all must be completed with printed documentation of completion (the MAT Health Form) given to the Program Director by December 1 of the academic year in which the student wishes to take MAT Clinical Techniques I and/or MAT Administrative Techniques I. For example, a student wishing to take MAT 1700 or MAT 2010 in the spring semester of 2014 would need to turn in the form no later than December 1, Failure to submit a completed health form by December 1 will result in the MAT student not being allowed to take MAT 2010 and/or MAT 1700 or their sequential MAT courses until the next cycle of course offerings. (NOTE: If a student is registered for MAT 1700 and/or MAT 2010 and fails to submit the completed form by December 1, the student will be required to drop the course(s). The required health form for the health physical may be obtained from the MAT Program Director or on the OUL website. Students must have the health care provider of their choice complete/perform/verify the requirements. A sample form is found at the end of this packet. 3b. Have current provider-level CPR (infant, child, & adult) and provider-level First Aid certification. Approved certification organizations and program titles are: American Red Cross (professional rescuer), American Heart Association (healthcare provider), American Safety and Health Institute (CPR PRO), and National Safety Council (professional rescuer). Copies of a student s certification cards must be attached to the CPR & First Aid Verification Form and given to the MAT Program Director by December 1 of the academic year in which the student wishes to take MAT 1700 and/or MAT The verification form may be obtained from the Program Director or OUL website. (NOTE: If a student is registered for MAT 1700 and/or MAT 2010 and fails to submit the completed form by December 1, the student will be required to drop the course(s).) A sample form is found at the end of this packet. First Aid & CPR certification must be kept current during the entire time the student is in the MAT Program. Failure to be current will cause the student to not be allowed to take MAT courses. A student will be considered to have current certification only if copies of such cards are in the possession of the MAT Program Director. It is the student s responsibility to maintain current certification and give copies to the Program Director. 3c. Sign the Technical Standards agreement. This is also due December 1. A sample form is found at the end of this packet. 3d. Have BCI & FBI backgrounds check with results sent to the MAT Program Director no later than December 1 of the academic year the student wishes to take MAT 1700 or See sample form at end of this packet and also on OUL website. Ohio University Lancaster MAT Information Packet Page 6

7 3e. Complete MAT Insurance Form and submit with MAT Program application. See sample form at end of this packet 3f. Have current-year influenza vaccination. Provide written documentation of being vaccinated with MAT Program Application. 3g. Take a five-panel drug screen and provide written documentation of negative test results to MAT Program Director, IF REQUIRED. Course activities may require this. Program Director will inform student(s) if this is required, along with time frame of screening. Indications of illegal substances will affect student being able to complete course-related activities and therefore, complete the MAT Program. 4. Complete OTEC 1210, BIOS 1030, MAT 1010 (with a grade of C or better) and MAT 1400 (with a grade of C or better) prior to taking MAT 1700 and MAT Have a minimum grade of C in all required MAT courses. Ohio University has minimum grade point averages. However, for a student to be successful as a medical assistant, a good level of knowledge must be obtained. The accrediting body requires that all MAT graduates have demonstrated knowledge in required topics. Therefore, any MAT course, in which a MAT student receives lower than a C, must be repeated prior to the taking of another MAT course. 6. Complete performance objectives/competencies or skill checks in administrative and clinical MAT courses. These objectives include: task to be performed, the conditions under which the task is to be performed, and the expected standard to successfully complete the procedure. For example, Task: To safely and properly assist patient into supine position for examination of the anterior surface of the body from head to toe. Conditions: The student demonstrates the ability to position the patient in the supine position for examination using the following equipment and supplies: examination table, drape, and gown. Time Requirements & Accuracy Standards: 2 minutes and 80% accuracy. Points assigned reflect importance of steps to meeting objective: Important = 5, Essential = 10, Critical = 15. Automatic failure results if any of the critical tasks are omitted or performed incorrectly. The accuracy minimum on all objectives for all MAT courses is 80 percent unless otherwise noted in class. It is expected that a student will complete a competency within a maximum of two attempts. Competencies must be completed under guidelines established by each course s faculty or the MAT Program Director. Failure to complete any competency within its time requirement at 80% accuracy or better in two attempts will result in failure of the course. 7. Demonstrate the proper personal and physical characteristics of a medical assistant. 8. Wear forest green, also known as hunter green, scrubs (in all MAT courses higher than MAT 1400) and nice, clean, white leather (non-porous) sneaker-type shoes as the uniform. Have no visible tattoos or piercings (allowed one piercing per ear). Additionally, students may not smoke while in uniform. A medical assistant must demonstrate the following personal attributes: empathy, positive attitude, dependability, initiative, flexibility, desire to learn, ability to communicate, ethics, professional manner and appearance. An MA must have outstanding interpersonal communication skills as MA s communicate with all types of people involved with many levels of health wellness. MA s must be able to put patients at ease Ohio University Lancaster MAT Information Packet Page 7

8 Ohio University Lancaster MAT Information Packet Page 8 while obtaining and giving information. MA s must keep all information about patients confidential and they must have excellent technical skills. A medical assistant student at OUL must demonstrate the following physical characteristics: short, clean fingernails (no synthetic nails and/or colored fingernail polish), no facial hair (must be clean-shaven), hair pulled back out of face and above collar, limited finger rings, no hoop earrings, appropriate make-up, and clean correctfitting forest/hunter green scrubs with white shoes while enrolled in MAT courses. MAT students may not have any visible tattoos or body piercings (e.g., no facial or tongue rings/studs and only one stud earring worn per ear) in any MAT course numbered higher than MAT Forest/hunter green scrubs are required for all MAT courses numbered higher than MAT Students may wear clean white short or long-sleeve T-shirts under their scrub tops and/or may wear scrub jackets in forest/hunter green. Each student must have her/his own stethoscope, watch with a second hand, and aneroid sphygmomanometer. Note: Failure to demonstrate the proper personal and/or appropriate physical characteristics and have required items will cause the student to be dropped from the MAT program. 9. Complete the practicum class (MAT 2920) during the last spring semester closest to graduation and prior to graduation at OUL. NOTE: MAT 2920 is only offered during spring semester and can only be taken if MAT 1700, 2300, 2010, 2020, and 2100 have been completed with grades of C or better. The student must also complete the practicum application process, submit current BCI and FBI reports, written documentation of current-year influenza vaccine, written documentation of annual PPD (TB) test, completed MAT Insurance Form, and receive permission from the Program Director (a five-panel drug screen with negative results MAY be required based on practicum site). The practicum consists of a student working as a student medical assistant in a supervised ambulatory care setting for 21 hours per week (primarily between the hours of 8 am to 5 pm Monday through Friday) for the first ten weeks of the semester (student does receive spring break); the student receives no pay for this work. The practicum site is determined by the Program Director considering factors such as the student s needs, the medical facility s needs, and the student s BCI and FBI reports and other practicum requirements.. A student may not perform practicum in an office where employed or where a patient, or if the student attempts to arrange his/her own site. Additionally a site may not be obtained if the site will not accept the results of the student s BCI and FBI reports or five-panel drug screen. Practicum must occur in an ambulatory care setting prior to graduation and the student will perform administrative and clinical tasks with no pay. A student must apply for practicum by completing an practicum application form (obtained from the Program Director--a sample is in the back of this Packet and also on OUL s website) and submit it to the MAT Program Director no later than October 1 of the academic year in which practicum is desired. For example, a student wishing to take MAT 2920 (practicum) in the spring of 2014 must submit a completed practicum application to the Program Director by October 1, In addition to the completed application form, a MAT student must have excellent administrative and clinical skills; demonstrate appropriate professional behavior/appearance in areas such as attendance, respect of others, professional attitude; have a completed health form and current provider-level CPR & First Aid certifications; have current BCI and FBI reports on file no later than October 1, 2012; and have a grade of C or better in any required MAT course. All immunizations must be up to date as practicum sites do not allow students to work without these. If a student should have a BCI or FBI report that has a problem listed, placement in a practicum site may not be possible. Many health care facilities will not allow an individual to complete an practicum with certain reported problem(s). Therefore, it is possible that a student could not complete the required practicum and thus not complete the MAT Program. There are no

9 exceptions as they requirements are approved and required by the AAMA. Failure to do any of these or any exhibitions of poor performance in clinical and administrative tasks will result in a student not being allowed to take MAT If a student is approved for practicum, s/he will be notified no later than December 15 of practicum placement. NOTE: If a student receives permission and placement notification and then receives a MAT course grade of C- or lower prior to practicum beginning or has inappropriate conduct/attire/appearance, the student will not be allowed to take practicum. During the fall semester prior to practicum, there will be a mandatory meeting held for all potential students students should watch for the meeting announcement! Practicum students are required to wear forest/hunter green scrubs, clean white leather (nonporous material) shoes, and a University-provided nametag verifying the individual as an MA student, and have own stethoscope and watch with a second-hand. Practicum students keep work records and are evaluated by a variety of evaluation methods. The practicum site supervisor, MAT Program Director (Practicum Coordinator), and student sign an affiliation agreement for this experience. A student may be terminated from the practicum if s/he does not perform duties satisfactorily as required by the site. Termination from the practicum experience will result in the grade of F for the course. Another opportunity to complete a practicum experience is dependent on going through the application process again and the Program Director granting permission. The practicum supervisor and Program Director (Practicum Coordinator) communicate several times during the experience to verify the quality of the student s experience and the Program Director (Practicum Coordinator) visits the site and evaluates a student s performance multiple times. The practicum supervisor and the Program Director (Practicum Coordinator) determine practicum grades. The University reserves the right to determine the final grade. Failure to complete the number of hours required, having poor attendance or tardiness, demonstrating unethical or illegal actions, or demonstrating the inability to perform tasks/duties required or displaying inappropriate behavior/attire/attitude can result in the grade of F. If a practicum site or the Program Director feels that a student s behavior warrants a drug screen, the student must have the drug screening performed at an approved testing facility and this will be at the student s expense. 10. Behave in a courteous, friendly, and professional manner. Students are to be cooperative in class and must come to class prepared completed assignments, required supplies, and a willingness to participate in class. Additionally, students should be positive-minded, difference accepting, and willing to learn! Students must demonstrate respect to classmates as well as faculty and/or guest lecturers at all times. Electronic devices (e.g., cell phones, I Pods, Blackberries) are not to be used during class time. Computer usage during class time is only permissible if it is a required class activity. 10. Adhere to certain standards of conduct. Below is a listing of inappropriate student conduct. Performance of any such conduct can cause a student to fail a course or be dropped from the MAT Program. Inappropriate conduct: Unsatisfactory performance Tardiness Absenteeism Leaving class early Under the influence of drugs or alcohol Refusal to follow course-related instruction Refusal to perform course-required activities Theft, misuse, or abuse of university property Disrupting class Making a threat(s) to fellow student or faculty Repeated poor performance Ohio University Lancaster MAT Information Packet Page 9

10 Dishonesty Breach of confidentiality Failure to meet obligations of student/course requirements Use of profane language or gestures Unauthorized use of firearms, weapons, or other illegal items Failure to attend course activities and contacting of instructors/professors Violation of safety/health rules Gossip or spreading of untrue rumors Wearing of inappropriate clothing, jewelry, visible tattoos or body piercings, or other physical characteristics not permitted by the Program Ridiculing or making fun of others Argumentative, disrespectful, and/or confrontational language to classmates or professors & instructors. Smoking in classroom, at practicum site or surrounding facility, or University property 11. Acknowledge the role of MAT faculty as they prepare the MAT student for the world of medical assisting. Therefore, the professional behavior expected in a health care job will also be expected in the classroom. Failure to accept faculty as the leader of the classroom and therefore arguing with, yelling at, interrupting, demeaning, belittling, or being confrontational to the faculty are all considered inappropriate student responses. The faculty may ask the student to leave the class or refuse the student admission to class until such negative student responses are stopped. A student s final grade may be affected or a student may be dropped from the MAT Program. 12. Acknowledge and accept Technical Standards. To ensure the safety and health of MAT students, instructors, patients, supervisors, and colleagues while performing required Program activities, the MAT student must be able to demonstrate a set of technical standards. Students are required to sign a Technical Standards acknowledgement form. A copy of these standards is at the end of this packet. 13. Sign a MAT Insurance Form. MAT students are required to sign an insurance form concerning liability insurance and personal health insurance as part of the Program. A copy of this form is at the end of this packet. 14. Sign a Confidentiality Statement. MAT students are required to sign a confidentiality statement as part of the Program. A copy of the statement is at the end of this packet. 15. Sign a Held Harmless Agreement. MAT students are required to sign a Held Harmless Agreement as part of the Program. A copy of the statement is at the end of this packet. 16. Sign a Practicum Affiliation Agreement. MAT students are required to sign a Practicum Affiliation Agreement with the University, themselves, and the practicum site prior to beginning practicum. A copy of the agreement is at the end of this packet. 17. Take the CMA (AAMA) exam within 30 days prior to graduation or shortly after graduation. There is a charge for the exam and each student is responsible for paying the fee (as of January 1, 2009, the fee is $125). Students are responsible for completing and submitting the application, and taking the CMA (AAMA) exam. 18. To graduate from Ohio University with an Associate Degree in Applied Science with a major in Medical Assisting Technology, a student must be registered as an MAT major, have completed all the degree requirements, have an overall 2.0 grade point average, and apply for graduation. Ohio University Lancaster MAT Information Packet Page 10

11 19. Submit to a urine drug test at an approved medical facility at the student s own expense if the student s actions indicate drug/alcohol problems that interfere with student performance in MAT class or required class activity or at a practicum site. If the test documents student was under the influence, student will not be allowed back to class until problem is resolved and student will no longer be allowed to participate in practicum. In the remainder of this packet, there is more general information about MAT courses and University services at Ohio University-Lancaster. MAT CURRICULUM The MAT Program is an integrated curriculum where knowledge and skills are spread across many courses rather than in just one course. For example, phlebotomy is not taught in a course by itself but learned in MAT 2020 as one of many laboratory skills. In the back of this packet is the MAT Curriculum Sheet. Upon completion of the required coursework, a student will receive an Associate in Applied Science Degree, majoring in Medical Assisting Technology. Students should meet with the Program Director to learn the recommended sequence of courses while at OUL. While it is not mandatory that all courses be taken in a particular sequence, some courses are prerequisites for other courses and only offered certain semesters. Checking with the MAT Program Director for changes may prevent scheduling difficulties. Scheduling Tips/To Do List to remember: 1. BIOS 1030 is a prerequisite for MAT MAT 1010 is a prerequisite for all MAT courses, other than MAT MAT 1400 is a prerequisite for MAT 1700 & OTEC 1210 is a prerequisite for MAT It is advisable to take MAT 2010 & 1700 the same semester and MAT 2020 & 2300 the same semester. 6. A Program Application must be completed prior to December 1 (of the academic year wishing to take MAT 1700 or 2010) along with other requirements as noted on the application to receive permission to take MAT 1700 or MAT A Practicum Application must be completed prior to October 1 (of the academic year wishing to take Practicum) along with other requirements as notes on the application to receive permission to enroll in MAT 2920.(Practicum). 8. A MAT Curriculum Sheet listing courses by semester and general information about the program is at the end of this Packet. 9. A completed Health Form (health physical & immunizations) must be submitted to the MAT Program Director no later than December 1 st of the year student wants to take MAT 1700 or MAT A completed First Aid & Provider-level CPR Form must be submitted to the MAT Program Director no later than December 1 st of the year student wants to take MAT 1700 or MAT Ohio University Lancaster MAT Information Packet Page 11

12 11. First Aid & provider-level CPR certifications must be kept current while a student is enrolled in MAT courses. 12. A BCI & FBI background check is required annually. 13. An annual PPD (TB) test is required. 14. An influenza vaccine is required annually. 15. A grade of C or better in MATH 1090 (or higher numbered math course) is recommended prior to taking MAT MATH 1090 or higher is required for MAT An MAT Insurance Form is required to be completed annually. CAAHEP CORE CURRICULUM The MAT Program is accredited by CAAHEP and, therefore, has required course content and competencies. At the end of this packet is a listing of the curriculum. Any item stated as a cognitive item, is measured through testing, projects, homework, etc. Any item listed as psychomotor or affective is measured by competency checks. CMA (AAMA) EXAM Upon completion of the MAT program at Ohio University Lancaster and receiving the AAS degree, a student must take the CMA (Certified Medical Assistant) (AAMA) exam. As of January 1, 2009, the CMA (AAMA) exam is computerized and will be offered several times a year. With the new 2008 CAAHEP Standards & Guidelines, students are urged to take the CMA (AAMA) exam prior to graduation. Information on testing dates and application deadlines may be obtained from the American Association of Medical Assistants website ( or from the OUL MAT Program Director. Students are responsible for applying and paying for and taking the CMA (AAMA) exam PROGRAMS MAT students may also consider degree options. While pursuing the MAT major or upon completion of the AAS in MAT, a student may continue to work towards a Bachelor of Science degree with a major in Health Services Administration, Community Health Services, or Health Communication. Additionally students may pursue the Bachelor of Technical and Applied Studies degree or the Bachelor of Special Studies degree. Any interested student needs to see the MAT Program Director for more information. MAT IMPORTANT DATES October 1 December 1 December 15 December 15 Last date to submit completed Practicum Application Form to Program Director and all its required items in order to take practicum in the same academic year Last date to submit MAT Program Application Form and all its requirements to the Program Director. This deadline applies to any student wishing to take MAT 1700 or MAT 2010 of the current year. Notification date to student about practicum placement. Notification date to student about acceptance into Program and permission to take MAT 1700/MAT 2010 Ohio University Lancaster MAT Information Packet Page 12

13 MAT INFORMATION PACKET RECEIPT ACKNOWLEDGMENT Every fall, the MAT Information Packet is updated and available for MAT students. it is the student s responsibility to obtain the Packet, know the contents of the Packet, adhere to the responsibilities outlined, and understand that if the student fails to adhere to the responsibilities outlined in the Packet, the student will be dropped from the MAT Program. Ohio University Lancaster MAT Information Packet Page 13

14 ATTENDANCE GENERAL INFORMATION Students are required at OU to attend class. Each professor may have a different attendance policy and the student must adhere to that policy. Poor attendance can result in the student being dropped from the MAT Program or not being allowed to continue with MAT courses. Additionally, permission may be denied for practicum. ACADEMIC DISHONESTY Any student caught cheating will be dealt with according to the Ohio University Undergraduate Catalog. Individual faculty may also have their own punishment policy. The student may read more about academic misconduct and dishonesty acts in the OU Undergraduate Catalog and OU Student Handbook. FINANCIAL AID Financial Aid is available and a student can obtain information in the Student Services Office. GRADE APPEALS If a student feels that s/he has received an unfair final grade, s/he should talk first with the professor. If the student still feels unfairly treated, s/he may file a grade appeal as outlined in the OU Undergraduate Catalog and OU Student Handbook. CAREER SERVICES If a student would like assistance looking for a job while a student or upon graduation, Career Services or the Office of Student Services may be consulted. A student should also talk with the MAT Program Director and other MAT faculty as medical facilities often call these individuals to tell them of job openings. STUDENT EXPENSES MAT students will need to pay for Ohio University fees, a health physical, required immunizations/ vaccination/tests, CPR & First Aid certifications, forest/hunter green scrubs, white shoes, watch with second hand, stethoscope, aneroid sphygmomanometer (blood pressure machine), BCI and FBI reports, textbooks, CMA (AAMA) Exam fee, personal health insurance, drug screen (if requested by practicum site or class-related activity or Program Director), and other course supplies, e.g., USB storage device. Equipment such as stethoscopes, sphygmomanometers, etc. are available for student use during class time. NO equipment/supplies may be checked out for any reason no exceptions! Students will pay tuition as determined by Ohio University. Students will also need to provide their own transportation to and from OUL and their practicum sites. COMPUTER SERVICES OUL has an open computer lab where students may complete out-of-class assignments. There is a charge for printing. Students also have access to their own free accounts and Internet usage within University guidelines. A Help Desk is also available in the OUL library. NOTE: If a student has difficulty with class-required software, the student has the responsibility to seek assistance from OUL Computer Services. Seeking assistance must be done in a timely fashion so the student is still able to complete assigned work by its due date. Failure to complete an assigned task due to a student s software problem(s) or Internet problem(s) is not an acceptable excuse for task(s) not being completed. Ohio University Lancaster MAT Information Packet Page 14

15 LEARNING RESOURCE CENTER The OUL Learning Resource Center assists students in tutoring, writing, or other related academics. A student may obtain assistance free 2 hours per subject per week. HOMEWORK For an MAT student, the homework will vary by course and by student. However, a student should expect to do two to three hours of homework per week for every hour s/he is in class. For example, if a student is in class four hours per week for one course, s/he may spend eight to twelve hours per week doing homework for that particular course. LATE WORK OR MISSED WORK/TESTS Each course will have its own rules on how late work or missed work will be handled. However, in general, some guidelines to expect: any work not turned in by it due date is late and not accepted and missed tests/projects cannot be made up. LIBRARY SERVICES The OUL Library has excellent resources for all a student s research needs for OU college courses. There are many books, videos, periodicals, electronic databases, and the Internet pertinent to medical assisting topics. The library staff is very helpful. Students should take a written list of their needs and questions with them when seeking library staff assistance so all persons times are used efficiently. Students will be expected to use the library for research assignments. FOOD SERVICE There are pop and snack machines on the lower level of Herrold Hall and a Student Lounge with a small cafeteria line and vending machines on the lower level of Brasee Hall. CHILD CARE SERVICES There is a licensed, University-managed Child Care Center in Brasee Hall across from the Student Lounge. Children (of OUL students) from ages 18 months and older can be cared for in the Center. Contact Student Services for more information about times, prices, and ages. LIABILITY & HEALTH INSURANCE OUL MAT students are covered by liability insurance provided by the University while the students are enrolled in a MAT course and are performing required course activities. Students are required to have their own personal health insurance coverage while enrolled in the MAT Program/any MAT course. They are required to sign a form stating that if they do not have personal health insurance coverage, they are personally financially responsible for any medical expenses related to any incident(s) related to program-required activities. TRANSFER AND EXPERIENTIAL LEARNING CREDIT Ohio University has policies on transfer and experiential learning credit; these policies may be found at Students wishing to graduate from the OUL MAT Program are required to meet all accreditation standards. OTHER INFORMATION If a student is seeking more information, the student should read the OU Undergraduate Catalog and additional on-line information at Ohio University Lancaster MAT Information Packet Page 15

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32 NOTES PAGE (A place to keep notes for future reference!) NOTE: The Medical Assisting Technology (MAT) Associate in Applied Science degree program at Ohio University Lancaster (OUL) is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon the recommendation of the Medical Assisting Education Review Board (MAERB). Commission on Accreditation of Allied Health Education Programs 1361 Park Street, Clearwater, FL 33756, Ohio University Lancaster MAT Information Packet Page 32

33 Appendix B Core Curriculum for Medical Assistants Medical Assisting Education Review Board (MAERB) 2008 Curriculum Plan Foundations for Clinical Practice Medical assistants graduating from programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) will demonstrate critical thinking based on knowledge of academic subject matter required for competence in the profession. They will incorporate the cognitive knowledge in performance of the psychomotor and affective domains in their practice as medical assistants in providing patient care. I.C Cognitive (Knowledge Base) I. P Psychomotor (Skills) I. A Affective (Behavior) I. Anatomy & Physiology 1. Describe structural organization of the human body 2. Identify body systems 3. Describe body planes, directional terms, quadrants, and cavities 4. List major organs in each body system 5. Describe the normal function of each body system 6. Identify common pathology related to each body system 7. Analyze pathology as it relates to the interaction of body systems 8. Discuss implications for disease and disability when homeostasis is not maintained 9. Describe implications for treatment I. Anatomy & Physiology 1. Obtain vital signs 2. Perform venipuncture 3. Perform capillary puncture 4. Perform pulmonary function testing 5. Perform electrocardiography 6. Perform patient screening using established protocols 7. Select proper sites for administering parenteral medication 8. Administer oral medications 9. Administer parenteral (excluding IV) medications 10. Assist physician with patient care 11. Perform quality control measures 12. Perform hematology testing 13. Perform chemistry testing I. Anatomy & Physiology 1. Apply critical thinking skills in performing patient assessment and care 2. Use language/verbal skills that enable patients understanding 3. Demonstrate respect for diversity in approaching patients and families Ohio University Lancaster MAT Information Packet Page 33 Latest Revision Date: Fall 2012shm

34 related to pathology 10. Compare body structure and function of the human body across the life span 11. Identify the classifications of medications, including desired effects, side effects and adverse reactions 12. Describe the relationship between anatomy and physiology of all body systems and medications used for treatment in each 14. Perform urinalysis 15. Perform immunology testing 16. Screen test results Ohio University Lancaster MAT Information Packet Page 34 Latest Revision Date: Fall 2012shm

35 II.C Cognitive (Knowledge Base) II. P Psychomotor (Skills) II. A Affective (Behavior) II. Applied Mathematics 1. Demonstrate knowledge of basic math computations 2. Apply mathematical computations to solve equations II. Applied Mathematics 1. Prepare proper dosages of medication for administration 2. Maintain laboratory test results using flow sheets II. Applied Mathematics 1. Verify ordered doses/dosages prior to administration 2. Distinguish between normal and abnormal test results 3. Identify measurement systems 4. Define basic units of measurement in metric, apothecary and household systems 5. Convert among measurement systems 6. Identify both abbreviations and symbols used in calculating medication dosages 7. Analyze charts, graphs and/or tables in the interpretation of healthcare results 3. Maintain growth charts III.C Cognitive (Knowledge Base) III. P Psychomotor (Skills) III. A Affective (Behavior) III. Applied Microbiology/Infection Control 1. Describe the infection cycle, including the infectious agent, reservoir, susceptible host, means of transmission, portals of entry, and portals of exit 2. Define asepsis 3. Discuss infection control procedures. 4. Identify personal safety precautions as established by the Occupational Safety and Health Administration (OSHA) 5. List major types of infectious agents 6. Compare different methods of controlling III. Applied Microbiology/Infection Control 1. Participate in training on Standard Precautions 2. Practice Standard Precautions. 3. Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations 4. Perform handwashing 5. Prepare items for autoclaving 6. Perform sterilization procedures 7. Obtain specimens for microbiological testing 8. Perform CLIA waived microbiology III. Applied Microbiology/Infection Control 1. Display sensitivity to patient rights and feelings in collecting specimens 2. Explain the rationale for performance of a procedure to the patient 3. Show awareness of patients concerns regarding their perceptions related to the procedure being performed Ohio University Lancaster MAT Information Packet Page 35 Latest Revision Date: Fall 2012shm

36 the growth of microorganisms 7. Match types and uses of personal protective equipment (PPE) 8. Differentiate between medical and surgical asepsis used in ambulatory care settings, identifying when each is appropriate 9. Discuss quality control issues related to handling microbiological specimens 10. Identify disease processes that are indications for CLIA waived tests 11. Describe Standard Precautions, including: a. Transmission based precautions b. Purpose c. Activities regulated 12. Discuss the application of Standard Precautions with regard to: a. All body fluids, secretions and excretions b. Blood c. Non intact skin d. Mucous membranes 13. Identify the role of the Center for Disease Control (CDC) regulations in healthcare settings. testing Ohio University Lancaster MAT Information Packet Page 36 Latest Revision Date: Fall 2012shm

37 Applied Communications Medical assistants graduating from programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) will demonstrate critical thinking based on knowledge of academic subject matter required for competence in the profession. They will incorporate cognitive knowledge in performance of psychomotor and affective domains in their practice as medical assistants in communicating effectively, both orally and in writing. IV.C Cognitive (Knowledge Base) IV. P Psychomotor (Skills) IV. A Affective (Behavior) IV. Concepts of Effective Communication 1. Identify styles and types of verbal communication 2. Identify nonverbal communication 3. Recognize communication barriers 4. Identify techniques for overcoming communication barriers 5. Recognize the elements of oral communication using a sender-receiver process 6. Differentiate between subjective and objective information 7. Identify resources and adaptations that are required based on individual needs, i.e., culture and environment, developmental life stage, language, and physical threats to communication 8. Recognize elements of fundamental writing skills 9. Discuss applications of electronic technology in effective communication 10. Diagram medical terms, labeling the word parts IV. Concepts of Effective Communication 1. Use reflection, restatement and clarification techniques to obtain a patient history 2. Report relevant information to others succinctly and accurately 3. Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations 4. Explain general office policies 5. Instruct patients according to their needs to promote health maintenance and disease prevention 6. Prepare a patient for procedures and/or treatments 7. Demonstrate telephone techniques 8. Document patient care 9. Document patient education 10. Compose professional/business letters 11. Respond to nonverbal communication 12. Develop and maintain a current list of community resources related to patients IV. Concepts of Effective Communication 1. Demonstrate empathy in communicating with patients, family and staff 2. Apply active listening skills 3. Use appropriate body language and other nonverbal skills in communicating with patients, family and staff 4. Demonstrate awareness of the territorial boundaries of the person with whom communicating 5. Demonstrate sensitivity appropriate to the message being delivered 6. Demonstrate awareness of how an individual s personal appearance affects anticipated responses 7. Demonstrate recognition of the patient s level of understanding in communications 8. Analyze communications in providing appropriate responses/ feedback 9. Recognize and protect personal boundaries in communicating with others Ohio University Lancaster MAT Information Packet Page 37 Latest Revision Date: Fall 2012shm

38 11. Define both medical terms and abbreviations related to all body systems 12. Organize technical information and summaries 13. Identify the role of self boundaries in the health care environment 14. Recognize the role of patient advocacy in the practice of medical assisting 15. Discuss the role of assertiveness in effective professional communication 16. Differentiate between adaptive and non-adaptive coping mechanisms healthcare needs 13. Advocate on behalf of patients 10. Demonstrate respect for individual diversity, incorporating awareness of one s own biases in areas including gender, race, religion, age and economic status Ohio University Lancaster MAT Information Packet Page 38 Latest Revision Date: Fall 2012shm

39 Medical Business Practices Medical assistants graduating from programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) will demonstrate critical thinking based on knowledge of academic subject matter required for competence in the profession. They will incorporate cognitive knowledge in performance of psychomotor and affective domains in their practice as medical assistants in the performance of medical business practices. V.C Cognitive (Knowledge Base) V. P Psychomotor (Skills) V. A Affective (Behavior) V. Administrative Functions V. Administrative Functions V. Administrative Functions 1. Discuss pros and cons of various types of appointment management systems 1. Manage appointment schedule, using established priorities 1. Consider staff needs and limitations in establishment of a filing system 2. Describe scheduling guidelines 2. Schedule patient admissions and/or 2. Implement time management principles 3. Recognize office policies and protocols for handling appointments procedures 3. Organize a patient s medical record. to maintain effective office function 4. Identify critical information required for scheduling patient admissions and/or procedures 4. File medical records 5. Execute data management using electronic healthcare records such as the 5. Identify systems for organizing medical records EMR 6. Use office hardware and software to 6. Describe various types of content maintained in a patient s medical record maintain office systems 7. Use internet to access information related to the medical office 7. Discuss pros and cons of various filing methods 8. Maintain organization by filing 9. Perform routine maintenance of office 8. Identify both equipment and supplies needed for filing medical records equipment with documentation 10. Perform an office inventory 9. Describe indexing rules 10. Discuss filing procedures 11. Discuss principles of using Electronic Medical Record (EMR) 12. Identify types of records common to Ohio University Lancaster MAT Information Packet Page 39 Latest Revision Date: Fall 2012shm

40 the healthcare setting 13. Identify time management principles 14. Discuss the importance of routine maintenance of office equipment VI.C Cognitive (Knowledge Base) VI. P Psychomotor (Skills) VI. A Affective (Behavior) VI. Basic Practice Finances 1. Explain basic bookkeeping computations. 2. Differentiate between bookkeeping and accounting 3. Describe banking procedures 4. Discuss precautions for accepting checks. 5. Compare types of endorsement 6. Differentiate between accounts payable and accounts receivable 7. Compare manual and computerized bookkeeping systems used in ambulatory healthcare 8. Describe common periodic financial reports 9. Explain both billing and payment options. 10. Identify procedure for preparing patient accounts 11. Discuss procedures for collecting outstanding accounts 12. Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of 1968 as they apply to collections VI. Basic Practice Finances 1. Prepare a bank deposit 2. Perform accounts receivable procedures, including: a. Post entries on a daysheet b. Perform billing procedures c. Perform collection procedures d. Post adjustments e. Process a credit balance f. Process refunds g. Post non-sufficient fund (NSF) checks. h. Post collection agency payments. 3. Utilize computerized office billing systems VI. Basic Practice Finances 1. Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients Ohio University Lancaster MAT Information Packet Page 40 Latest Revision Date: Fall 2012shm

41 13. Discuss types of adjustments that may be made to a patient s account VII.C Cognitive (Knowledge Base) VII. P Psychomotor (Skills) VII. A Affective (Behavior) VII. Managed Care/Insurance 1. Identify types of insurance plans 2. Identify models of managed care 3. Discuss workers compensation as it applies to patients 4. Describe procedures for implementing both managed care and insurance plans 5. Discuss utilization review principles. 6. Discuss referral process for patients in a managed care program 7. Describe how guidelines are used in processing an insurance claim 8. Compare processes for filing insurance claims both manually and electronically 9. Describe guidelines for third-party claims 10. Discuss types of physician fee schedules 11. Describe the concept of RBRVS 12. Define Diagnosis-Related Groups (DRGs) VII. Managed Care/Insurance 1. Apply both managed care policies and procedures 2. Apply third party guidelines 3. Complete insurance claim forms 4. Obtain precertification, including documentation 5. Obtain preauthorization, including documentation 6. Verify eligibility for managed care services VII. Managed Care/Insurance 1. Demonstrate assertive communication with managed care and/or insurance providers 2. Demonstrate sensitivity in communicating with both providers and patients 3. Communicate in language the patient can understand regarding managed care and insurance plans VIII.C Cognitive (Knowledge Base) VIII. P Psychomotor (Skills) VIII. A Affective (Behavior) VIII. Procedural and Diagnostic Coding VIII. Procedural and Diagnostic Coding 1. Perform procedural coding VIII. Procedural and Diagnostic Coding 1. Work with physician to achieve the 1. Describe how to use the most current procedural coding system 2. Define upcoding and why it should be 2. Perform diagnostic coding maximum reimbursement Ohio University Lancaster MAT Information Packet Page 41 Latest Revision Date: Fall 2012shm