DSAES Assessment Plan for

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Betty Parks
6 years ago
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1 Department/Program Name: Director: Department/Program Assessment Contact(s) (in addition to above): Department Mission Statement: A.D. Bruce Religion Center Bruce Twenhafel The A.D. Bruce Religion Center embraces and celebrates the religious and spiritual diversity of the University of Houston in support of interfaith dialogue in a pluralistic society. Date last revised: Apr-7 The A.D. Bruce Religion Center will create and foster a place that: Department Vision Statement: Date last revised: 7-Apr Strategic Initiative : Manage and provide for a satisfying and well maintained auxiliary facility for the use of UH All Department FY8 Goals: include numbered department goals and their alignment to DSAES Values (empowerment, transparency, accountability, diversity, innovation, and/or collaboration) Note: if more detailed goals are in another resource indicate with a link or notation Action Step.: Develop a plan of action that will address and prioritize facility needs for repair and/or replacement. The plan of action will outline a process for identifying financing these projects through the religion center budget, Student Life and DSAES development resources. Special attention will be given to proposing a viable payment process should an interdepartmental funding source be identified and approved. Action Step.2: Monitor and review the UH Service Level Agreements for housekeeping, maintenance and grounds to ensure Religion Center needs are met and cost savings are achieved where applicable. Action Step.3: Develop a working partnership with the new custodial vendor and monitor the Custodial Cleaning Frequency Charts to ensure facility cleanliness and consistent staffing to support student organization activities and special event needs. Action Step.4: Review and revise the student assistant training program for special event assistance and improving and maintaining customer service based on an ethic of care. Special attention will be given to CPR and AED training for student assistants and resident ministry leadership. Strategic Initiative 2: Provide administrative, advising and program support for the programs and services of the Action Step 2.: Develop program initiatives to support interfaith dialogue, campus outreach to further develop collaborative programs and services with registered student organizations and colleges and departments. Action Step 2.2: Coordinate with the Center for Diversity and Inclusion, UH Wellness, the Religious Studies Department, the Campus Ministries Association and UH Contracts and Grants to plan a variety of InterFaith Dialogue programs that will provide students different learning options, to include speakers, cohort groups and reading options. Action Step 2.3: Identify and recruit a graduate assistant for the Religion Center to assist with the development of interfaith dialogue initiatives, support campus and community outreach, and assist with the development and implementation of assessment projects. Action Step 2.4: Develop a student / staff task force that will identify resources and models that will strengthen current CMA initiatives on interfaith dialogue and identify new programs and services for spiritual wellness and improve religious competencies of the UH campus community. The task force will represent interested members of the Campus Ministries and representatives from Religious Studies and DSAES stake holders.

2 Action Step 3.: Develop a plan of action in collaboration with the Student Center Conferences and Reservations [CARS] Office and the University Hilton that will showcase UH facilities as a destination for special events. new and different ways in which the digital kiosk can further promote Religion Center events and support special events. All Department FY8 Goals: include numbered department goals and their alignment to DSAES Values (empowerment, transparency, accountability, diversity, innovation, and/or collaboration) Note: if more detailed goals are in another resource indicate with a link or notation Bruce Religion Center web site [ ] and other social media options. Strategic Initiative 4: Expand assistance for and partnerships with students, registered student organizations (RSOs), colleges / departments and non-uh entities with the planning and presentation of their programs and events in the Action Step 4.: Continue to work with Student Government Association, Student Affairs and Enrollment Services, Advancement, the UH Alumni Association, UH Marketing and the Campus Ministries Association in the development and planning of the Annual UH Memorial Service. Action Step 4.2: Develop a partnership with the College of Education and the Hilton College of Hotel and Restaurant Management that will further support student learning and engagement through internships, graduate assistantship and employment. Action Step 4.3: Collaborate with the Moores School of Music to schedule and promote recitals and concerts at the A.D. Bruce Religion Center. 2

3 Program or Services Being Assessed (Assessment Activity #): Needs Assessment of RSOs that self identify as Religious and Spiritual Identify awareness and needs of Religion Center programs and services to assist in developing marketing options for RSO sand to provide direction to the Campus Ministries Association. This 204 Needs Assessment survey will be administered to a new set of student leaders. 204 and 207 results will be compared to identify awareness of programs and building service. 207 data will assist in ] updating marketing strategies; 2] identifying program deficiencies; and 3] assist in advising campus ministry programs. Through Baseline, develop an assessment that will be sent to the top 3 officers of the RSOs that self-identify as religious / spiritual. Administer in October 207; analyze in November 207 FY8, 2, 3 Jan-8 Other MarCom 3

4 Program or Services Being Assessed (Assessment Activity #2): Customer Satisfaction on event management and preparedness. [PRE-EVENT]. By measuring UH and Non-UH customers' overall satisfaction with reservation services, marketing and web services, staff will be able to pinpoint areas of improvement to support student staff training and development. Determine level of customer satisfaction and pinpoint areas for improvement in the reservations request process, pricing and student staff training. Using Baseline, all customers receiving a confirmation of their event reservation will be ed the customer service satisfaction survey within three business days of submitting their reservation. Ongoing: Fall data will assist with January training; Spring data will assist with August training. FY8 May-8 Customer Service 4

5 Program or Services Being Assessed (Assessment Activity #3): Customer Satisfaction - Event Management and Services [POST-EVENT] Measure UH and Non-UH customers' overall satisfaction with the event[s] that are held in the A.D. Bruce Religion Center; staff will be able to identify areas of improvement to support student staff training and development. By measuring UH and Non-UH customers' overall satisfaction with the event[s] that are held in the A.D. Bruce Religion Center, staff will be able to identify areas of improvement to support student staff training & development and improve customer satisfaction if needed. Using Baseline, customers holding an event in the Religion Center will be ed the customer service satisfaction survey within 3 business days of their event. Ongoing: Fall data will assist with January training; Spring data will assist with August training. FY8 May-8 Customer Service 5

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