Family Physician Well-Being: Update for the North Dakota AFP

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1 Family Physician Well-Being: Update for the North Dakota AFP November 11, 2017 Clif Knight, MD, CPE, FAAFP Senior Vice President

2 The AAFP will assist members in achieving well-being in order to enjoy a sustained career in Family Medicine Executive Sponsor: Clif Knight, MD

Learning Objectives: Understand several factors contributing to physician professional satisfaction, well-being, and burnout Utilize the family

3 Learning Objectives: Understand several factors contributing to physician professional satisfaction, well-being, and burnout Utilize the family physician ecosystem framework when developing a plan to improve your well-being Be stimulated to develop your personal plan to improve family physician well-being

4 Disclosure: No conflicts to disclose I am employed by the AAFP

5 Outline Burnout Data Prevalence and Impact What is well-being? The Family Physician Ecosystem Your Call to Action 5

6 Depression in Physicians 12% of males 19.5% of females Under reported and hidden due to stigma Higher rate of successful suicide attempts Female >> Male ~ 400 physician suicides annually

7 1 in 4 1 in % 7

8 The Worst Thing You Can Do Is Look the Other Way

9 9

10 10 Syndrome characterized by: Loss of enthusiasm for work (emotional exhaustion) Feeling of cynicism (depersonalization) Low sense of personal accomplishment

11 Burnout A work related phenomenon Can impact personal life as well Can be burned out at work, but overall happy

12 Mayo Clinic Proceedings 2017

13 The Data: What % of Family Docs are Burned Out?

14 Changes in Burnout and Satisfaction With Work-Life Balance in Physicians and the General US Working Population Between 2011 and 2014 Tait D. Shanafelt, MD, Omar Hasan, MBBS, MPH, Lotte N. Dyrbye, MD, MHPE, Christine Sinsky, MD, Daniel Satele, MS, Jeff Sloan, PhD, Colin P. West, MD, PhD Mayo Clinic Proceedings Volume 90, Issue 12, Pages (December 2015) DOI: /j.mayocp Copyright 2015 Mayo Foundation for Medical Education and Research Terms and Conditions

63% (Increased 12%) n = 6880 FM = 540 Mayo Clinic

35% (Decreased 15%) Mayo Clinic Proceedings 2015 90, 1600-1613DOI: (10.1016/j.mayocp.2015.08.

Mayo Clinic Proceedings 2015 90, 1600-1613DOI: (10.1016/j.mayocp.2015.08.

18 FM The Gap Between the General Population and Physicians is Widening 18

19 19 Medscape January 2017

20 20 Medscape 2015

21 The gap is worsening 21 Medscape January 2017

22 22 Medscape January 2017

23 What is Well-being? Happiness? Joy? 23

24 24

25 25 Medscape January 2017

26 Gaps and Overlaps Happy at Work = 29 % 16% Burnout = 55 % No Burnout = 45 % 25% Happy Outside of Work = 70 % 16% Not happy at work and Not burned out 25% Burned out and Happy outside of work Medscape Data January

27 Lack of Burnout Well-being Let s focus on improving well-being and professional satisfaction, not simply decreasing burnout

28 Source: Dr. Mark Greenawald

30 Gaps and Overlaps Happy at Work = 29 % 16% Burnout = 55 % No Burnout = 45 % 25% Happy Outside of Work = 70 % 16% Not happy at work and Not burned out 25% Burned out and Happy outside of work Medscape Data January

31 AAFP Member Well-being Research Report June 2017 First year for this annual survey Random survey of 5000 members 441 Respondents +/- 4.2% Margin of error

32 Sole Owners = 89% Male = 78% Female = 71% 8-14 years = 68% 32

33 Male = 58% Female = 53% 22+ Years = 64% Yes 33

34 0-7 Years = 75% 8-14 Years = 82% 34

37 Formula for Distress EMR RVU I M SAD

38 38

42 1. The Health Care System Level Fee for Service Paid to do more, not to do better Regulations / Documentation Administrative Simplification Prior authorizations Escalating number of inconsistent quality measures EMR Lack of clinical functionality and interoperability Designed for billing and coding

43 Proposed Payment and Administrative Burden Improvements

45 Advanced Primary Care Alternative Payment Model (APC-APM) 45

46 46 Decreasing Administrative Burden

47 47

48 2. Organizational Level Influence organizations to systemically implement well-being support Encourage a Clinician Well-Being / Satisfaction / Burnout Scorecard for the Organization Hold senior leadership accountable Leadership Development Know who has influence direct your concerns appropriately, positively, and offer solutions

50 50

51 51

52 3. The Practice Level Joy in Practice bundle Team based care and documentation Work flow efficiencies In-box filtering Co-location, huddles, verbal communications Scribes

53 The Office Visit The Artist (Age 7) The Physician (Typing on His Computer) The Artist s Family JAMA June 20,

55 Why Don t EHRs Help? Definition of a tool Mis-guided meaningful use The 5 page EHR fax HIPPA, Mediterranean Decent, Flu Shot in 2014??? Usability, Interoperability, Practicality

57 Practice Improvement 1. Pre-Visit Planning and Labs 2. Team Based Clinical Care 3. Team Documentation 4. Inbox Filtering, Verbal Communications 5. Physical Co-Location, Work Flow Mapping, Huddles May/June

58 Places Where PC Physicians & Staff are Thriving? Where the work of primary care is do-able Enjoyable as a life s vocation

59 Group Health Olympia Joy in Practice Martin s Point- Evergreen Woods Multnomah County Health Dept Allina Fairview Rosemont Clinic Mayo Red Cedar ThedaCare Harvard Vanguard Medford Brigham and Women s Hospital Clinic Ole Sebastopol Community Health La Clinica Raza de la Univ of Utah- Redstone Clinica Family Health Services Medical Center Medical Associates Clinic Mercy Clinics Quincy, Office of the Future Cleveland Clinic- Strongsville North Shore Physicians Group Mass. General Hospital Newport News Family Practice West Los Angeles- VA South Central Foundation Site visits to 23 highperforming practices (most PCMHs) Workflow Task distribution Physical space Technology

60 Save 3-5 hours/day Practice Re-engineering Pre-visit lab ½ hr Prescription mgt ½ hr Expanded rooming/discharge 1 hr Optimize physical space 1 hr Team documentation 1-2 hr 3+ hr/d

61 Medical Scribes Increased Patient Satisfaction Increased Physician Satisfaction Cost Neutral at ~2 Additional Patients per Half Day Decreases the W.A.C. 1 to 2 hours per day

62 62

63 4. The Individual Level Well-being is not simply the absence of burnout Emphasis on well-being and personal planning Work-life integration vs. work-life balance Self-care techniques Mindfulness and meditation Intentional gratitude Nature deficit disorder Career planning Personal values aligning with organizational values

64 The Art of Happiness at Work Job Career Calling

65 65

Resilience the ability to bend but not break, to bounce back and sometimes even to grow when faced with adversity Coutu, D. L. 1. Optimism 2. Facing Fear 3. Moral Compass 4. Religion & Spirituality 5.

66 Resilience the ability to bend but not break, to bounce back and sometimes even to grow when faced with adversity Coutu, D. L. 1. Optimism 2. Facing Fear 3. Moral Compass 4. Religion & Spirituality 5. Social Support 6. Role Models 7. Physical exercise 8. Mental exercise 9. Flexibility & Acceptance 10. Meaning & Purpose Southwick, S. M. and D. S. Charney (2012) Ten FACTORS Resilience, The Science of Mastering Life s Greatest Challenge Cambridge University Press GEISELMED.DARTMOUTH.EDU

67 CULTURE: We are essentially programed to accept the effects of self-sacrifice as the honorable price of admission to the Medical profession

Physician Culture: Shame, Blame, Guilt The Soul-Crushing Medical Education Experience Self-Sacrifice, rather than self-care Noble, but mis-guided -- UNSUSTAINABLE Young doctors are all wimps

68 Physician Culture: Shame, Blame, Guilt The Soul-Crushing Medical Education Experience Self-Sacrifice, rather than self-care Noble, but mis-guided -- UNSUSTAINABLE Young doctors are all wimps Self-care as an indulgence rather than a professional responsibility Become a Promoter of a healthy physician culture Encourage self-care Encourage professional peer caring and support Challenge the status quo Share examples of best practices I M SAFE The culture of professional fitness to perform

69 student mental health outcomes must be viewed as critical program outcomes, as important as board scores and residency placements. 69

70 Fitness as a Professional Responsibility Why not us? Culture!

71 National Academy of Medicine (Formerly the IOM) Action Collaborative on Clinician Well-Being and Resiliency Promote an environment to advance solutions to reverse trends in clinician stress, burnout, and suicide, which will ultimately improve patient care and outcomes Multiple organizations represented All addressing burnout separately All feeling we aren t getting significant traction Goals: Public Awareness and Call To Action Change the culture in medical education Identify and promote best practices and evidence based interventions AAFP is an inaugural co-sponsor of a 2 year effort First met in January 2017 Runs through 2018 (May be extended)

72 72

73 It All Boils Down to: Meaning and Purpose Ability to Make a Difference Respect Relationships

74 AAFP Resources in Development Member access to the MBI (2017) Web based well-being planning tool (2018) Based on the 5 levels of the FP Ecosystem Annual FP Health and Well-being Conference (2018) State Chapter Workshop Series (2018) Articles in journals (Ongoing) CME tracks / workshops at FMX (Ongoing Expanded) Grant funded by the AAFP Foundation Family Medicine Certification activity to promote FP well-being (2018) Grant funded by the ABFM Foundation Inaugural co-sponsor of NAM Action Collaborative on Clinician Well- Being and Resiliency ( )

75 AAFP Family Physician Health and Well-being Conference April 18-21, 2018 Naples Grande Beach Resort Naples, Florida

76 Your Call To Action: What Will You Work On? Advocate for System Reforms Engage to Influence Your Organization Improve Your Practice Personal Well-Being Role Model the Culture You Believe In Who will take of you if you don t?

78 Best wishes to you in your personal journey connecting to your purpose and calling

79 Family Physician Well-Being Clif Knight, MD, CPE, FAAFP Senior Vice President

Primary Care Innovations: Stories from the Field. PCPCC Webinar Christine A Sinsky, MD Thomas A. Sinsky, MD June 29, 2012

Primary Care Innovations: Stories from the Field PCPCC Webinar Christine A Sinsky, MD Thomas A. Sinsky, MD June 29, 2012 In Search of Joy in Practice Co-Investigators Christine Sinsky- PI Tom Bodenheimer-PI