Effective Strategies for Engaging and Retaining Clients in HIV Care and Treatment. Lessons Learned from Teams in Primary Care Settings

Transcription

1 Effective Strategies for Engaging and Retaining Clients in HIV Care and Treatment Lessons Learned from Teams in Primary Care Settings

2 Effective Strategies for Engaging and Retaining Clients in HIV Care and Treatment Michelle Davey, DO (Care Team physician) Jona Jenkins, RN (Care Team RN) Cindy Lewis, CMA (Care Team MA) Steve Bromer, MD (facilitator)

3 Objectives Name 4 foundational Building Blocks of Primary Care and explain how they relate to the HIV Care Continuum Describe 2 workflows used with people living with HIV in a primary care setting that support retention in care

4 Questions What can we learn about team-based care from innovations in primary care to support retention in care? What have we learned from the RW model of care that can be shared with Primary Care?

5 California s Integrated Plan -Population management as a retention tool -Effective Care Teams in Primary Care increasing access and reducing health disparities

6 Russian River Health Center 1973

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8 The notion of a Health Care Team is as rarely challenged in principle as it is achieved in practice. Grumbach K, Bodenheimer T. Can health care teams improve primary care practice? JAMA. 2004;291(10):

9 Learning from 23 bright-spot practices Group Health Olympia Martin s Point- Evergreen Woods Multnomah County Health Dept Allina Fairview Rosemont Clinic Mayo Red Cedar ThedaCare Harvard Vanguard Medford BWH, MGH Amb Practi of the Future Clinic Ole West County Health Centeres La Clinica de la Raza Univ of Utah- Redstone Clinica Family Health Services Medical Associates Clinic Mercy Clinics Quincy, Office of the Future Cleveland Clinic- Stonebridge North Shore Physicians Group Newport News Family Practice West Los Angeles- VA South Central Foundation Bodenheimer et al, Ann Fam Med 2014:12:166 Sinsky et al, Ann Fam Med 2013:11:272

10 10 Building Blocks of High- Performing Primary Care

11 Building Block Model and the Care Continuum

12 Data and Population Management

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14 Acuity and Retention

15 Features of Successful Teams Organizational culture supporting teams Stable Teams (Teamlets) Co-location Communication strategies Staffing ratios Defined roles and responsibilities Standing Orders/Protocols Training on roles/skills checklists

16 Organizational Culture Supporting Team-based Care Leadership aligned to support teams Task-shifting vs. Share the Care Everyone work at the top of license Deep understanding of value of all roles Everyone on a Quality Improvement team Become a learning organization

17 Shift in core beliefs for providers Lone Provider Self-sacrifice Provider-driven care Individual Hero Ownership: My patient Full control Physician as lone expert Provider as Part of a Highly Functioning Team Building Relationships Collaborative health workers Well-being of all team members Collaborative responsibility: Our care Shared control Team expertise George Saba et al. The Mythology of the Lone Physician: Towards a Collaborative Alternative. Ann Fam Med March/April 2012 vol. 10 no

18 Stable Teamlets Patient panel Patient panel Patient panel Clinician/MA teamlet Clinician/MA teamlet Clinician/MA teamlet Health coach, behavioral health professional, social worker, RN, pharmacist, panel manager, complex care manager 1 team, 3 teamlets

19 Co-location Architecture is important Physical proximity facilitates communication Technology can be used to create virtual co-location

20 Patient exam room B c Patient exam room Patient exam room Teamlet A Patient exam room Patient exam room Patient exam room Patient exam room Patient exam room Patient exam room

21 Clinica Family Health Services: Colorado

22 South Central Foundation: Alaska

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24 Insert slide of provider video conferencing with Karen

25 Staffing Ratios Per Team Benton 2 Provider 2 MA 1 RN 1 Health Navigator Shared Team Members: Behaviorist Clinical Pharmacist Panel Manager Health Navigator (depending on site) Clinica Family Health Services 3 FTEs of Provider 3 FTEs of Medical Assistant 1 Nurse Team Manager 1 Case Manager 1 Behavioral Health Professional 2 Front Desk 1 Medical Records ½ Referral Case Manager Dental Hygienist Consulting Psychiatrist

26 3 Levels of Communication Structure for communication on goals, strategies, interface with larger organization: Team meetings Structure of getting on the same page around immediate work: Huddles Attention to minute-to-minute communication

27 Defined Roles and Responsibilities

28 Standing Orders/Protocols

29 Standing Orders/Protocols

30 Training on Roles, Skills Checklists

31 Building Block Model and the Care Continuum

32 Funding West County Health Centers, Inc. receives RW Part C and B funding. Outpatient Medical Care Medical Case Management Nutrition Services

33 Contact Information Steven Bromer, MD Michelle Davey, DO

34 Getting to Zero Increasing access to Care and improving health outcomes for PLWH in California Reducing HIV-related disparities and Health Inequities in California

35 Effective Strategies for Engaging and Retaining Clients in HIV Care and Treatment Questions??