Barnardo's Scotland Fostering - Glasgow Fostering Service

Size: px
Start display at page:

Download "Barnardo's Scotland Fostering - Glasgow Fostering Service"

Transcription

1 Barnardo's Scotland Fostering - Glasgow Fostering Service Academy Park Building Gower Street Glasgow G51 1PR Telephone: Type of inspection: Announced (short notice) Inspection completed on: 7 September 2017 Service provided by: Barnardo's 'known as' Barnardo's Scotland Service provider number: SP Care service number: CS

2 About the service Barnardo's Scotland Fostering - Glasgow provides a service for children and young people who are assessed as needing this. The service recruits, trains and supports caring families to look after children and young people who cannot live within their own families. The service is based in Academy Park in Glasgow and is overseen by an operational manager. Four team managers support the daily tasks of the senior social workers. What people told us Carers informed us that their workers were skilled, knowledgeable and supported them well to be able to do their job to the best of their abilities. Carers told us that communication from the service had been poor and that this had an impact on their morale. They told us that this had been helped by a positive sense of camaraderie between carers. Self assessment The service was not required to submit a self assessment document to us during this inspection year. From this inspection we graded this service as: Quality of care and support Quality of staffing Quality of management and leadership 4 - Good not assessed 3 - Adequate What the service does well The service demonstrated adequate outcomes in relation to this inspection. Overall, we found that staff were confident about being able to provide the necessary practical and emotional support to foster carers, children and young people. Foster carers were very well-trained and reported that they had access to a comprehensive training program, which supported them to understand and meet children's needs from this perspective. Where they needed further training to support their role they felt confident to ask for it. Safer caring training formed a central part of all programs and was regularly reviewed within foster carers' monthly supervision sessions and annual reviews. These review forums were timeous and structured well to ensure the quality of the service provided. Safer caring was further considered within looked after children's processes and we found that the staff team were quick to challenge standards of care that were not felt to be of good enough quality for children and young people to thrive. We found assessments for potential foster carers to be evaluative and well written. They provided a clear appraisal of the strengths of the prospective foster carers along with a detailed analysis of their life experience and how this may benefit children matched with them. Relevant checks were carried out to give assurance that applicants were suitable to foster children. On approval, foster carers worked towards evidence based practice page 2 of 7

3 through competencies and portfolio work,regular monthly supervision, annual appraisals and panel reviews, quality assured these inputs. Regular reviews of children's care plans ensured that they remained central to decision-making processes and their needs were being identified. Cases we tracked evidenced some very good outcomes for children in terms of their attendance at school and academic outcomes. Overall multi-agency approaches helped to ensure that foster carers were accessing all suitable healthcare provision for children, and also confirmed that children had attended important medical appointments. We found team managers and staff to be motivated and committed in their daily roles and they are well-trained and experienced in all areas of fostering. Foster carers spoke highly of the team that supported them and we were told consistently about the high level of commitment to supporting foster carers, children and young people. They were all registered with the Scottish Social Services Council (SSSC). Staff were supported to meet the training and development requirements of the SSSC and they received regular and focused supervision from team managers, which they reported to be very beneficial. It is to the credit and commitment of the team managers and front line staff team that the areas for development identified had not had a significant impact on the service delivery. What the service could do better It should be noted that, at the time of inspection, two new senior managers had been newly appointed into post. Both managers were still in their induction phase of their new roles. We encouraged the managers to use the inspection as benchmark from which to begin to move the service forward. We found weaknesses throughout the organisational structures. Some of these had been discussed at the last inspection and we were unable to evidence that any improvement had been made. In these instances, we have made recommendations and one requirement to the service. During the last inspection, we recommended to the service that the complaints policy be reviewed, as the document was confusing and not being used favourably. We found that this had not been completed and as such we are now requiring the service to address this. (Please see requirement 1). We found that small changes had been made to how staff were recording information on the IT system. However, we again found that the IT system did not support the Scottish looked after children processes, or aid the staff team in their recording processes. Staff were still recording information under different headings and this caused problems when trying to access information within the system. Staff reported that this impacted on their ability to do their job as well as they wished and, subsequently, on their morale. Furthermore, we found that the system inhibited the ability to audit the information clearly and therefore there was not a clear quality assurance process. We are now making this a recommendation. (Please see recommendation 1). Two of the policies for the fostering service had been reviewed and reflected best practice across Scotland. These were well written, clear and directive for staff. However, the staff were unaware of them and unaware of where to find them. The IT system for staff, B-HIVE, was confusing, difficult for staff to negotiate where to find policy and procedures and needed to be reconsidered and restructured to support staff in their work. Furthermore, we found that staff were still unclear about which forms to use in which circumstances and provided us with various page 3 of 7

4 versions of paperwork for the same purpose. Staff were unsure and unclear about what the fostering panel expected in terms of paperwork and this was clearly due to a lack of organisation guidance on the matter. Staff reported that the lack of clear organisational direction in these areas was frustrating and impacting further on their morale. As such, we have made a recommendation that the system is reviewed, to provide leadership and clear guidance to staff about company policy, procedures and paperwork expectations. Again, we reminded the provider that this should be reviewed within the context of Scottish practice and with the Scottish governments best practice guidance at the centre of this. (Please see recommendation 2). New panel members had recently joined the Barnardo's fostering panel, including a new chairperson. The service should develop an induction and training pack for new panel members and ensure that company policies and procedures are included in this. This is to ensure that the panel have clarity in relation to both organisation processes, but also in relation to what the organisation expects from them. We were reassured that the new panel chair told us that the service had been very supportive and helpful during the transition into the post. We reminded the service that best practice would ensure that the panel advisor be an independent person, in that they should not be a person who supervises senior social workers. Carers reported to us that their experiences at panel had not always been as respectful and supportive as they had expected. We did not look at panel processes during this inspection, but this will be considered in more detail at the next inspection. Inspection evidence showed a lack of organisational leadership for staff and team managers, since the last inspection. Staff and carers reported that they did not always feel valued in their roles. All parties reported a concerning lack of communication from the organisation. Where staff or carers had sought this out, they reported a lack of skill and clarity in how this has been conveyed. Staff noted that their team meetings had not been given priority and this, alongside a lack of guidance in operational practice, had a notable impact on their morale. Overall, both staff and carers reported that this had impacted on their confidence in the management of the service. However, more recently the new manager had re-established a pattern of meetings, until this could be reviewed. A whole staff review had been undertaken. However, we were unable to see the outcomes of this. When we asked staff about this, we found that they had not received any feedback in relation to this. We asked the new manager of the service to look into this. The service had considerable work to be done, in relation to their internal structures. Despite the Care Inspectorate's recommendations to the service during the last inspection, we found little or no evidence that the service had progressed. At the time of inspection, the service received a complaint that was upheld in relation to lack of improvement in one of these areas. As such, we feel that a service review should be undertaken and a development plan submitted to the Care Inspectorate within six months' time. The development plan should address how the provider intends to take forward the identified areas for development. Requirements Number of requirements: 1 1. The provider must review the internal complaints policy and ensure that it is written to reflect a clear, competent and impartial process. Furthermore, the service must review the terminology used throughout the page 4 of 7

5 document. This is to ensure that Barnardo's Scotland Fostering - Glasgow is working within the Scottish legislation and policy context. An example of this is the use of the term CP1 within the complaints process. In Scotland this term is widely recognised as being an initial child protection investigation and the service used this term to represent an aspect of their complaints procedure. This may lead to confusion and is not in keeping with the Scottish government's vision for GIRFEC (getting it right for every child). This is to comply with 2011 No. 210 The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 section 4 and takes into account National Care Standards (foster care and family placement services) Standard 12. Timescale for this to be completed: Within two months of the publication of this report. Recommendations Number of recommendations: 2 1. There is a review of the use of the IT system to ensure that it is clearer and that the headings reflect the Scottish systems, inclusive of children's meetings such as LAC reviews and Children's Hearings. Staff should be trained in what should be recorded and where to ensure that there is consistency about where information should be recorded and where it can be found when required. 2. The service should review their recoding systems in relation to how service information is gathered, to ensure that all staff are clear about what is expected of them. Staff policies and procedures should be reviewed, to give clear direction and guidance and to ensure that staff are clear about where they can find them. Barnardo's Scotland should ensure that all terminology used in documents within Scotland reflects Scottish legislation, policy and best practice. Complaints Please see Care Inspectorate website ( for details of complaints about the service which have been upheld. Inspection and grading history Date Type Gradings 30 Nov 2015 Announced (short notice) Care and support Management and leadership 4 - Good page 5 of 7

6 Date Type Gradings 26 May 2014 Announced Care and support Management and leadership 14 May 2013 Announced Care and support Management and leadership 2 Jul 2012 Announced Care and support Management and leadership 30 Nov 2010 Announced Care and support Management and leadership 27 Nov 2009 Announced Care and support Management and leadership 3 Mar 2009 Announced Care and support 4 - Good Management and leadership page 6 of 7

7 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 7 of 7

Scottish Nursing Guild Nurse Agency

Scottish Nursing Guild Nurse Agency Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ Telephone: 0131 229 9988 Type of inspection: Announced (short notice) Inspection completed on: 14 June 2017 Service provided by:

More information

Alzheimer Scotland - Fife Service Support Service

Alzheimer Scotland - Fife Service Support Service Alzheimer Scotland - Fife Service Support Service 12 Whytescauseway Kirkcaldy KY1 1XF Telephone: 01592 204541 Type of inspection: Unannounced Inspection completed on: 6 September 2017 Service provided

More information

H1 Healthcare Nurse Agency

H1 Healthcare Nurse Agency H1 Healthcare Nurse Agency 205 Bath Street Glasgow G2 4HZ Telephone: 0141 212 7900 Type of inspection: Unannounced Inspection completed on: 31 October 2016 Service provided by: H1 Healthcare Solutions

More information

Elite Care (Scotland) Ltd Nurse Agency

Elite Care (Scotland) Ltd Nurse Agency Elite Care (Scotland) Ltd Nurse Agency 7 St Catherine Street Cupar KY15 4LS Telephone: 01334 472834 Type of inspection: Announced (short notice) Completed on: 12 July 2018 Service provided by: Elite Care

More information

Carers Direct Limited. Support Service. Care service number: CS Sinclair Street Helensburgh G84 8TG. Telephone:

Carers Direct Limited. Support Service. Care service number: CS Sinclair Street Helensburgh G84 8TG. Telephone: Carers Direct Ltd Support Service 71 Sinclair Street Helensburgh G84 8TG Telephone: 01436 671 389 Type of inspection: Unannounced Inspection completed on: 30 November 2017 Service provided by: Carers Direct

More information

Crossroads Caring Scotland - Forth Valley Service Support Service

Crossroads Caring Scotland - Forth Valley Service Support Service Crossroads Caring Scotland - Forth Valley Service Support Service 2/6 The E-Centre Business Village Cooperage Way Alloa FK10 3LP Telephone: 01259 216760 Type of inspection: Announced (short notice) Inspection

More information

Short Breaks for Children Care Home Service

Short Breaks for Children Care Home Service Short Breaks for Children Care Home Service 15 Burgh Road Lerwick Shetland ZE1 0LA Telephone: 01595 745240 Type of inspection: Unannounced Inspection completed on: 28 February 2018 Service provided by:

More information

Key Community Supports - Highland (Skye, Lochalsh and Lochaber) Support Service

Key Community Supports - Highland (Skye, Lochalsh and Lochaber) Support Service Key Community Supports - Highland (Skye, Lochalsh and Lochaber) Support Service 7 Carsegate Road Inverness IV3 8EX Telephone: 01463 242579 Type of inspection: Unannounced Inspection completed on: 12 June

More information

Homeless Hostels Housing Support Service

Homeless Hostels Housing Support Service Homeless Hostels Housing Support Service The Moray Council Housing Needs Team 12-14 Greyfriars Street Elgin IV30 1LF Telephone: 01343 563388 Type of inspection: Announced (short notice) Inspection completed

More information

Loretto Personalised and Self Directed Support Services (North Lanarkshire) Housing Support Service

Loretto Personalised and Self Directed Support Services (North Lanarkshire) Housing Support Service Loretto Personalised and Self Directed Support Services (North Lanarkshire) Housing Support Service 14 McGregor Street Craigneuk Wishaw ML2 7SE Telephone: 0141 274 8081 Type of inspection: Unannounced

More information

Perth & Kinross Council - Adults with Learning Disabilities Housing Support Service

Perth & Kinross Council - Adults with Learning Disabilities Housing Support Service Perth & Kinross Council - Adults with Learning Disabilities Housing Support Service 41d St Catherines Road Perth PH1 5SJ Telephone: 01738 628099 Type of inspection: Unannounced Inspection completed on:

More information

City of Edinburgh Council Shared Lives Adult Placement Service

City of Edinburgh Council Shared Lives Adult Placement Service City of Edinburgh Council Shared Lives Adult Placement Service Westfield House SWC 5 Kirk Loan Edinburgh EH12 7HD Telephone: 0131 469 6225 Type of inspection: Announced (short notice) Inspection completed

More information

Personalisation and Self Directed Support - Mental Health Housing Support Service

Personalisation and Self Directed Support - Mental Health Housing Support Service Personalisation and Self Directed Support - Mental Health Housing Support Service 3 Quarrywood Avenue Barmulloch Glasgow G21 3BA Telephone: 0141 274 8064 Type of inspection: Unannounced Inspection completed

More information

Lifeways Community Care - Glasgow Housing Support Service

Lifeways Community Care - Glasgow Housing Support Service Lifeways Community Care - Glasgow Housing Support Service Munro Business Park Munro Place Kilmarnock KA1 2NP Telephone: 01292 474748 Type of inspection: Unannounced Inspection completed on: 27 June 2017

More information

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Unit 10 City Quay Dundee DD1 3JA Telephone: 0131 337 9876 Type of inspection: Unannounced Inspection

More information

Dala Care Home Service

Dala Care Home Service Dala Care Home Service Low Road Hightae Lockerbie DG11 1JT Telephone: 01387-811001 Type of inspection: Unannounced Inspection completed on: 15 November 2016 Service provided by: Radical Services Ltd Service

More information

Tanglewood Care Home Service

Tanglewood Care Home Service Tanglewood Care Home Service Carlisle Road Abington Biggar ML12 6SD Telephone: 01864 502152 Type of inspection: Unannounced Inspection completed on: 7 April 2017 Service provided by: Partners In Care Ltd

More information

Places for People Scotland Care & Support Ltd East Craigs Learning Disabilities Service - Housing Support Housing Support Service

Places for People Scotland Care & Support Ltd East Craigs Learning Disabilities Service - Housing Support Housing Support Service Places for People Scotland Care & Support Ltd East Craigs Learning Disabilities Service - Housing Support Housing Support Service 51 Craigmount Brae Edinburgh EH12 8XD Telephone: 0131 339 1637 Type of

More information

Oran Street Day Centre Support Service

Oran Street Day Centre Support Service Oran Street Day Centre Support Service 45 Oran Street Maryhill Glasgow G20 8LY Telephone: 0141 946 5659 Type of inspection: Unannounced Inspection completed on: 21 December 2017 Service provided by: Glasgow

More information

Glasgow SOLE Housing Support Service

Glasgow SOLE Housing Support Service Glasgow SOLE Housing Support Service Quarriers Regional Office 252 Keppochhill Road Glasgow G21 1HG Telephone: 0141 404 4340 Type of inspection: Announced (short notice) Inspection completed on: 19 September

More information

Aberness Care Ltd (Agency) Nurse Agency

Aberness Care Ltd (Agency) Nurse Agency Aberness Care Ltd (Agency) Nurse Agency 39 Dee Street Aberdeen AB11 6DY Telephone: 01224 593232 Type of inspection: Announced (short notice) Inspection completed on: 9 May 2018 Service provided by: Aberness

More information

Quality Care Resources Ltd - Care at Home Support Service

Quality Care Resources Ltd - Care at Home Support Service Quality Care Resources Ltd - Care at Home Support Service Madelvic House Granton Park Avenue Edinburgh EH5 1HS Telephone: 0131 552 2271 Type of inspection: Announced (short notice) Inspection completed

More information

Enable Scotland (Leading the Way)

Enable Scotland (Leading the Way) Enable Scotland (Leading the Way) - Rowan Street Care Home Service 130 Rowan Street Blackburn Bathgate EH47 7EA Telephone: 01506 633 952 Type of inspection: Announced (short notice) Inspection completed

More information

Threshold Glasgow Housing Support Service

Threshold Glasgow Housing Support Service Threshold Glasgow Housing Support Service Unit 5 Building 5 - The Doge's Templeton Business Centre Bridgeton Glasgow G40 1DA Telephone: 0141 551 9204 Type of inspection: Unannounced Inspection completed

More information

Touchbase Lanarkshire Support Service

Touchbase Lanarkshire Support Service Touchbase Lanarkshire Support Service 4 Leys Park Burnbank Hamilton Glasgow ML3 9EQ Telephone: 01698 422280 Type of inspection: Unannounced Inspection completed on: 8 May 2017 Service provided by: Sense

More information

Marie Curie Care at Home Scotland South Support Service

Marie Curie Care at Home Scotland South Support Service Marie Curie Care at Home Scotland South Support Service Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds Springburn Glasgow G21 3US Telephone: 0141 531 1355 Type of inspection:

More information

Care Visions Orca Care Home Service

Care Visions Orca Care Home Service Care Visions Orca Care Home Service Orca House The Manse Chapelknowe Canonbie DG14 0YB Telephone: 01387 372296 Type of inspection: Unannounced Inspection completed on: 6 June 2017 Service provided by:

More information

Inverurie Respite Care Home Service

Inverurie Respite Care Home Service Inverurie Respite Care Home Service St James's Court St James's Place Inverurie AB51 3TE Telephone: 01467 623486 Type of inspection: Unannounced Inspection completed on: 1 December 2017 Service provided

More information

Grampian Autistic Society - Support Service Support Service

Grampian Autistic Society - Support Service Support Service Grampian Autistic Society - Support Service Support Service 33/35 Carnie Drive Aberdeen AB25 3AN Telephone: 01224 277900 Type of inspection: Unannounced Inspection completed on: 18 August 2017 Service

More information

Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service

Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone: 01586 559093 Type of inspection: Announced (short notice) Inspection completed

More information

Mears Homecare Ltd - West of Scotland Support Service

Mears Homecare Ltd - West of Scotland Support Service Mears Homecare Ltd - West of Scotland Support Service Unit 5 & 6 Oakfield Place Sandbank Dunoon PA23 8PA Telephone: Dunoon: 0333 321 8840 Type of inspection: Unannounced Inspection completed on: 13 December

More information

Leonard Cheshire Services (Scotland) - South Lanarkshire Housing Support Service

Leonard Cheshire Services (Scotland) - South Lanarkshire Housing Support Service Leonard Cheshire Services (Scotland) - South Lanarkshire Housing Support Service West of Scotland Area Office 15 Marine Crescent Festival Park Glasgow G51 1HD Telephone: 0141 429 5644 Type of inspection:

More information

Lifeways Community Care Ltd. Housing Support Service. Care service number: CS

Lifeways Community Care Ltd. Housing Support Service. Care service number: CS Lifeways Community Care - Ayr Housing Support Service Suite 2i Munroe Business Park Bonnyton Industrial Estate Kilmarnock KA1 2NP Telephone: 01292 474748 Type of inspection: Unannounced Inspection completed

More information

Action for Children - Stoneside Project Care Home Service

Action for Children - Stoneside Project Care Home Service Action for Children - Stoneside Project Care Home Service 18 Stoneside Drive Glasgow G43 1JF Telephone: 0141 632 4052 Type of inspection: Unannounced Inspection completed on: 25 April 2017 Service provided

More information

Bob McTaggart House Housing Support Service

Bob McTaggart House Housing Support Service Bob McTaggart House Housing Support Service 109 Dunblane Street Glasgow G4 0HJ Telephone: 0141 332 1299 Type of inspection: Unannounced Inspection completed on: 8 March 2018 Service provided by: Talbot

More information

The Richmond Fellowship Scotland - North Lanarkshire Housing Support Service

The Richmond Fellowship Scotland - North Lanarkshire Housing Support Service The Richmond Fellowship Scotland - North Lanarkshire Housing Support Service Unit 2 Pickering House Netherton Road Netherton Wishaw ML2 0EQ Telephone: 01698 375 800 Type of inspection: Announced (short

More information

ENeRGI Housing Support Service

ENeRGI Housing Support Service ENeRGI Housing Support Service 32 East Street St. Monans Anstruther KY10 2AT Telephone: 01333 730477 Type of inspection: Announced (short notice) Inspection completed on: 10 July 2017 Service provided

More information

Assist Homecare (Scotland) Ltd Support Service

Assist Homecare (Scotland) Ltd Support Service Assist Homecare (Scotland) Ltd Support Service c/o APL Centre Stevenston Industrial Estate Stevenston KA20 3LR Telephone: 01294 537191 Type of inspection: Announced (short notice) Inspection completed

More information

Allied Healthcare (Fraserburgh) Housing Support Service

Allied Healthcare (Fraserburgh) Housing Support Service Allied Healthcare (Fraserburgh) Housing Support Service Business Centre South Harbour Road Fraserburgh AB43 9TN Telephone: 01346 510667 Type of inspection: Announced (short notice) Inspection completed

More information

Care Visions Waterstone Cottage Care Home Service

Care Visions Waterstone Cottage Care Home Service Care Visions Waterstone Cottage Care Home Service Ecclesmachan Broxburn EH52 6NE Telephone: 01506 830819 Type of inspection: Unannounced Inspection completed on: 9 June 2017 Service provided by: Care Visions

More information

1st Class Care Solutions Limited Support Service

1st Class Care Solutions Limited Support Service 1st Class Care Solutions Limited Support Service Ramsey House Fairbairn Place Livingston EH54 6TN Telephone: 01506 412698 Type of inspection: Unannounced Inspection completed on: 30 March 2018 Service

More information

Scottish Autism, Central Scotland Area Services - Supported Accommodation Care Home Service

Scottish Autism, Central Scotland Area Services - Supported Accommodation Care Home Service Scottish Autism, Central Scotland Area Services - Supported Accommodation Care Home Service Hilton House Alloa Business Park Whins Road Alloa FK10 3RH Telephone: 01259 726628 Type of inspection: Announced

More information

Loretto Personalised and Self Directed Support Services (South Lanarkshire) Housing Support Service

Loretto Personalised and Self Directed Support Services (South Lanarkshire) Housing Support Service Loretto Personalised and Self Directed Support Services (South Lanarkshire) Housing Support Service 49a Poplar Place Blantyre G72 9QB Telephone: 0141 274 8074 Type of inspection: Unannounced Inspection

More information

Sunderland House School Care Accommodation Service

Sunderland House School Care Accommodation Service Sunderland House School Care Accommodation Service 75 Argyll Road Dunoon PA23 8EE Telephone: 01369 703601 Type of inspection: Unannounced Inspection completed on: 1 November 2017 Service provided by: Spark

More information

Alma McFadyen Care Home Service

Alma McFadyen Care Home Service Alma McFadyen Care Home Service Mill Street Dalbeattie DG5 4HE Telephone: 01556 610539 Type of inspection: Unannounced Inspection completed on: 23 May 2017 Service provided by: St Philips Care Limited

More information

Tenancy Support Service Cumbernauld Housing Support Service

Tenancy Support Service Cumbernauld Housing Support Service Tenancy Support Service Cumbernauld Housing Support Service Housing and Social Work Services 26 Parkfoot Street Kilsyth Glasgow G65 9AA Telephone: 01236 828 103 Type of inspection: Announced (short notice)

More information

Living Ambitions Limited, Glasgow North and West Housing Support Service

Living Ambitions Limited, Glasgow North and West Housing Support Service Living Ambitions Limited, Glasgow North and West Housing Support Service Templeton Business Centre Block 1, Unit B3 62 Templeton Street Glasgow G40 1DA Telephone: 0141 556 3294 Type of inspection: Unannounced

More information

Avenue Care Services Support Service

Avenue Care Services Support Service Avenue Care Services Support Service Unit A Glenruthven Mill Abbey Road Auchterarder PH3 1DP Telephone: 01764 663644 Type of inspection: Unannounced Inspection completed on: 10 October 2016 Service provided

More information

Glasgow Supported Living Project Housing Support Service

Glasgow Supported Living Project Housing Support Service Glasgow Supported Living Project Housing Support Service 1 Coxton Gardens 71 Coxton Place Garthamlock Glasgow G33 5AT Telephone: 0141 774 8689 Type of inspection: Unannounced Inspection completed on: 16

More information

Crossroads Caring Scotland. Clackmannanshire Support Service. Care service number: CS

Crossroads Caring Scotland. Clackmannanshire Support Service. Care service number: CS Crossroads Caring Scotland - Clackmannanshire Support Service 2/6 The e-centre Cooperage Way Business Park Alloa Clackmannanshire FK10 3LP Telephone: 01259216760 Type of inspection: Unannounced Inspection

More information

Edge Autism Ltd. Support Service. Service no: CS Suite 1 Summers House Station Road Eskmills Musselburgh EH21 7PB. Telephone:

Edge Autism Ltd. Support Service. Service no: CS Suite 1 Summers House Station Road Eskmills Musselburgh EH21 7PB. Telephone: Edge Autism Limited Support Service Suite 1 Summers House Station Road Eskmills Musselburgh EH21 7PB Telephone: 0131 273 4377 Type of inspection: Announced (short notice) Completed on: 19 September 2018

More information

Strathmore Day Opportunities for Older People Support Service

Strathmore Day Opportunities for Older People Support Service Strathmore Day Opportunities for Older People Support Service Blairgowrie ARC Jessie Street Blairgowrie PH10 6BT Telephone: 01250 871919 Type of inspection: Announced (short notice) Inspection completed

More information

Aberlour Options - Ayrshire Care Home Service

Aberlour Options - Ayrshire Care Home Service Aberlour Options - Ayrshire Care Home Service 49 Ardfin Road Prestwick KA9 2LE Telephone: 01292 671971 Type of inspection: Unannounced Inspection completed on: 18 October 2016 Service provided by: Aberlour

More information

Kibble's Adult Placement Services Adult Placement Service

Kibble's Adult Placement Services Adult Placement Service Kibble's Adult Placement Services Adult Placement Service Kibble Education and Care Centre Goudie Street Paisley PA3 2LG Telephone: 0141 889 0044 Type of inspection: Unannounced Inspection completed on:

More information

Action for Children West Lothian Outreach Housing Support Housing Support Service

Action for Children West Lothian Outreach Housing Support Housing Support Service Action for Children West Lothian Outreach Housing Support Housing Support Service Unit 4 & 5 Delta House Carmondean Livingston EH54 8PT Telephone: 0141 550 9010 Type of inspection: Unannounced Inspection

More information

Turning Point Scotland - Perth & Kinross Housing Support Service

Turning Point Scotland - Perth & Kinross Housing Support Service Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Telephone: 01738 639950 Type of inspection: Unannounced Inspection completed on: 4 July 2017

More information

Oxton House Residential Home For Older People Care Home Service

Oxton House Residential Home For Older People Care Home Service Oxton House Residential Home For Older People Care Home Service 14-18 Marywood Square Strathbungo Glasgow G41 2BJ Telephone: 0141 423 0285 Type of inspection: Unannounced Inspection completed on: 9 March

More information

The National Autistic Society

The National Autistic Society The National Autistic Society - Central Scotland Services Housing Support Service 109 Hope Street Glasgow G2 6LL Telephone: 1412218090 Type of inspection: Unannounced Inspection completed on: 2 May 2017

More information

Elite Care (Scotland) Ltd Housing Support Service

Elite Care (Scotland) Ltd Housing Support Service Elite Care (Scotland) Ltd Housing Support Service 12 St Catherine Street Cupar KY15 4HH Telephone: 01334 472834 Type of inspection: Announced (short notice) Inspection completed on: 24 November 2016 Service

More information

Mull & Iona, Coll & Tiree and Colonsay Home Care Service/Housing Support Service Housing Support Service

Mull & Iona, Coll & Tiree and Colonsay Home Care Service/Housing Support Service Housing Support Service Mull & Iona, Coll & Tiree and Colonsay Home Care /Housing Support Housing Support Willowview Community Care Centre Lower Soroba Oban PA34 4SB Telephone: 01631 567800 Tiree: 01879 220765 Central No. 01546

More information

The Oasis. Support Service

The Oasis. Support Service The Oasis. Support Service Church Road Pitlochry PH16 5EB Telephone: 01796 472160 Type of inspection: Unannounced Inspection completed on: 21 November 2017 Service provided by: Church of Scotland Trading

More information

YMCA Glasgow trading as Ypeople

YMCA Glasgow trading as Ypeople YMCA Glasgow trading as Ypeople West Housing Support Service 95 Panmure Street Glasgow G20 7SJ Telephone: 0141 945 2526 Type of inspection: Unannounced Inspection completed on: 26 October 2016 Service

More information

The Richmond Fellowship Scotland - Moray Housing Support Service

The Richmond Fellowship Scotland - Moray Housing Support Service The Richmond Fellowship Scotland - Moray Housing Support Service 95 Inchbroom Avenue Lossiemouth Lossiemouth IV31 6HL Telephone: 01343 810601 Type of inspection: Unannounced Inspection completed on: 2

More information

Crossroads Caring Scotland

Crossroads Caring Scotland Crossroads Caring Scotland - Aberdeen Support Service 5 Waverley Place Aberdeen AB10 1XH Telephone: 01224 641984 Type of inspection: Announced (short notice) Inspection completed on: 10 April 2017 Service

More information

Crossroads Caring Scotland - Aberdeenshire Support Service

Crossroads Caring Scotland - Aberdeenshire Support Service Crossroads Caring Scotland - Aberdeenshire Support Service Saltoun Chambers 19 Seaforth Street Fraserburgh AB43 9BD Telephone: 01346 510280 Type of inspection: Unannounced Inspection completed on: 8 February

More information

Spectrum Out of School Club Day Care of Children

Spectrum Out of School Club Day Care of Children Spectrum Out of School Club Day Care of Children Mains Parish Church Hall Claverhouse Road Dundee DD4 9DL Telephone: 01382 812166 Type of inspection: Unannounced Inspection completed on: 28 March 2018

More information

Alzheimer Scotland - Glasgow Service Support Service

Alzheimer Scotland - Glasgow Service Support Service Alzheimer Scotland - Glasgow Service Support Service 11 Bridgeton Cross Glasgow G40 1BN Telephone: 0141 429 6428 Type of inspection: Unannounced Inspection completed on: 16 December 2016 Service provided

More information

The Willows Care Home Service

The Willows Care Home Service The Willows Care Home Service 132 Hardgate Aberdeen AB11 6YU Telephone: 01224 583032 Type of inspection: Unannounced Completed on: 4 July 2018 Service provided by: Aberdeen City Council Service provider

More information

Ross-shire Women's Aid Housing Support Service

Ross-shire Women's Aid Housing Support Service Ross-shire Women's Aid Housing Support Service Dingwall Type of inspection: Unannounced Inspection completed on: 1 November 2016 Service provided by: Ross-shire Women's Aid Service provider number: SP2004006082

More information

PULSE Community Healthcare Support Service

PULSE Community Healthcare Support Service PULSE Community Healthcare Support Service 20-23 Woodside Place Glasgow G3 7QF Telephone: 0333 577 3670 Type of inspection: Unannounced Inspection completed on: 3 May 2017 Service provided by: PULSE Healthcare

More information

Leonard Cheshire Services (Scotland) - Glasgow Housing Support Service

Leonard Cheshire Services (Scotland) - Glasgow Housing Support Service Leonard Cheshire Services (Scotland) - Glasgow Housing Support Service 22-24 Fulwood Avenue Knightswood Glasgow G13 4AB Telephone: 0141 954 5900 Type of inspection: Unannounced Inspection completed on:

More information

Edenholme Care Home Service

Edenholme Care Home Service Edenholme Care Home Service Edenholme Crescent Stonehaven AB39 2FT Telephone: 01569 762325 Type of inspection: Unannounced Inspection completed on: 24 August 2017 Service provided by: Aberdeenshire Council

More information

ACS Care at Home Ltd Support Service

ACS Care at Home Ltd Support Service ACS Care at Home Ltd Support Service Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone: 01592 862164 Type of inspection: Unannounced Inspection completed on: 21 April 2017 Service

More information

Glasgow Area 1 Housing Support Service

Glasgow Area 1 Housing Support Service Glasgow Area 1 Housing Support Service Community Integrated Care 2000 Academy Park Gower Street Glasgow G51 1PR Telephone: 0141 419 9401 Type of inspection: Unannounced Inspection completed on: 20 December

More information

Dementia Support Service Support Service

Dementia Support Service Support Service Dementia Support Service Support Service Dementia Support Service 97 Glasgow Street Ardrossan KA22 8ER Telephone: 01294 602720 Type of inspection: Unannounced Inspection completed on: 24 October 2017 Service

More information

Grahamston House Care Home Service

Grahamston House Care Home Service Grahamston House Care Home Service Mandela Avenue Bainsford Falkirk FK2 7BD Telephone: 01324 501860 Type of inspection: Unannounced Inspection completed on: 12 April 2017 Service provided by: Falkirk Council

More information

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Unit 10 City Quay Dundee DD1 3JA Telephone: 0131 337 9876 Type of inspection: Unannounced Inspection

More information

Ashdene Court Care Home Service

Ashdene Court Care Home Service Ashdene Court Care Home Service Ferntower Road Crieff PH7 3AL Telephone: 01764 652174 Type of inspection: Unannounced Inspection completed on: 23 February 2018 Service provided by: Ashdene Management Services

More information

Hamilton Supported Living Service - Housing Support Service Housing Support Service

Hamilton Supported Living Service - Housing Support Service Housing Support Service Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 823900 Type of inspection: Unannounced Inspection completed

More information

The Maxie Richards Foundation. Housing Support Service. Care service number: CS Kings Court Smiddy Brae Kames Tighnabruaich PA21 2BH

The Maxie Richards Foundation. Housing Support Service. Care service number: CS Kings Court Smiddy Brae Kames Tighnabruaich PA21 2BH Maxie Richards Foundation Housing Support Service Kings Court Smiddy Brae Kames Tighnabruaich PA21 2BH Telephone: 01700 811137 Type of inspection: Unannounced Inspection completed on: 25 July 2016 Service

More information

Brothers of Charity Services (Scotland) - Care Home Service Care Home Service

Brothers of Charity Services (Scotland) - Care Home Service Care Home Service Brothers of Charity Services (Scotland) - Care Home Service Care Home Service Garden Villa Gattonside Melrose TD6 9NW Telephone: 01896 823616 Type of inspection: Unannounced Inspection completed on: 7

More information

Renfrewshire Carers Centre Support Service

Renfrewshire Carers Centre Support Service Renfrewshire Carers Centre Support Service Unit 55 Abbey Mill Business Centre Embroidery Mill Paisley PA1 1TJ Telephone: 0141 887 3643 Type of inspection: Announced (short notice) Inspection completed

More information

Northgate House Care Home Service

Northgate House Care Home Service Northgate House Care Home Service Northgate Quadrant Balornock Glasgow G21 3RB Telephone: 0141 558 3222 Type of inspection: Unannounced Inspection completed on: 12 January 2018 Service provided by: HC-One

More information

Wallace Court Care Home Service

Wallace Court Care Home Service Wallace Court Care Home Service 191-193 Main Road Elderslie Johnstone PA5 9ES Telephone: 01505 331804/ 323158. Type of inspection: Unannounced Inspection completed on: 8 September 2016 Service provided

More information

McSence Help in Home Care at Home Service Support Service

McSence Help in Home Care at Home Service Support Service McSence Help in Home Care at Home Service Support Service McSence Business Park 32 Sycamore Road Mayfield Dalkeith EH22 5TA Telephone: 0131 454 1500 Type of inspection: Unannounced Inspection completed

More information

Cheshire House (Care Home) Care Home Service

Cheshire House (Care Home) Care Home Service Cheshire House (Care Home) Care Home Service Ness Walk Inverness IV3 5NE Telephone: 01463 713377 Type of inspection: Unannounced Inspection completed on: 16 August 2016 Service provided by: Leonard Cheshire

More information

Hollybank Care Home, Living Ambitions Limited Care Home Service

Hollybank Care Home, Living Ambitions Limited Care Home Service Hollybank Care Home, Living Ambitions Limited Care Home Service Wallacestone Brae Reddingmuirhead Polmont Falkirk FK2 0DQ Telephone: 01324 719130 Type of inspection: Unannounced Inspection completed on:

More information

Anderida Adolescent Care Limited. Care Home Service. Care service number: CS Woodlands Kindeace Invergordon IV18 0LL

Anderida Adolescent Care Limited. Care Home Service. Care service number: CS Woodlands Kindeace Invergordon IV18 0LL Anderida Adolescent Care Care Home Service 2 Woodlands Kindeace Invergordon IV18 0LL Telephone: 01862 842713 Type of inspection: Announced (short notice) Inspection completed on: 21 July 2017 Service provided

More information

Craig En Goyne Care Home Service

Craig En Goyne Care Home Service Craig En Goyne Care Home Service Tak Ma Doon Road Kilsyth Glasgow G65 0RS Telephone: 01236 822139 Type of inspection: Unannounced Inspection completed on: 30 November 2017 Service provided by: Craig En

More information

Advanced Care Services Ltd Support Service

Advanced Care Services Ltd Support Service Advanced Care Services Ltd Support Service Ground Floor 118 North Main Street Carronshore Falkirk FK2 8HU Telephone: 01324 579627 Type of inspection: Unannounced Inspection completed on: 22 May 2017 Service

More information

Castle Lodge Nursing Home Care Home Service

Castle Lodge Nursing Home Care Home Service Castle Lodge Nursing Home Care Home Service Kirkburn Inverbervie Montrose DD10 0RS Telephone: 01561 361206 Type of inspection: Unannounced Completed on: 18 June 2018 Service provided by: Thomas Dailey

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Autism Initiatives UK Housing Support Service Perth Inspection completed on 23 June 2016 Service provided by: Autism Initiatives (UK) Service provider number:

More information

The Richmond Fellowship Scotland - East Renfrewshire & South Lanarkshire 2 Housing Support Service

The Richmond Fellowship Scotland - East Renfrewshire & South Lanarkshire 2 Housing Support Service The Richmond Fellowship Scotland - East Renfrewshire & South Lanarkshire 2 Housing Support Service Ground Floor 9 Cambuslang Road Clydesmill Industrial Estate Cambuslang Glasgow G32 8NB Telephone: 0141

More information

Stobhill Nursing Home Care Home Service

Stobhill Nursing Home Care Home Service Stobhill Nursing Home Care Home Service 70 Stobhill Road Glasgow G21 3TX Telephone: 0141 558 8500 Type of inspection: Unannounced Inspection completed on: 23 March 2017 Service provided by: Tamaris (RAM)

More information

Roneil Childrens Home Care Home Service

Roneil Childrens Home Care Home Service Roneil Childrens Home Care Home Service 8 Stanely Road Paisley PA2 6HA Telephone: 0141 887 7981 Type of inspection: Unannounced Inspection completed on: 18 October 2017 Service provided by: Renfrewshire

More information

Tenancy Support Service Coatbridge Housing Support Service

Tenancy Support Service Coatbridge Housing Support Service Tenancy Support Service Coatbridge Housing Support Service 195 Main Street Coatbridge ML5 3BW Telephone: 01236 812 533 Type of inspection: Announced (short notice) Inspection completed on: 4 October 2017

More information

Barra Day Centre Support Service

Barra Day Centre Support Service Barra Day Centre Support Service Barra Day Centre Castlebay Isle of Barra HS9 5XD Telephone: 01871 Type of inspection: Announced (short notice) Inspection completed on: 29 August 2016 Service provided

More information

Hillcrest Housing Association Ltd

Hillcrest Housing Association Ltd Hillcrest Housing Association Tenancy Support & Warden Service Housing Support Service 1 Explorer Road Dundee DD2 1EG Telephone: 01382 564841 Type of inspection: Announced (short notice) Inspection completed

More information

Bright Care (Edinburgh) Housing Support Service

Bright Care (Edinburgh) Housing Support Service Bright Care (Edinburgh) Housing Support Service Tower Mains Studios 18C Liberton Brae Edinburgh EH16 6AE Telephone: 0131 344 4670 Type of inspection: Unannounced Inspection completed on: 18 January 2018

More information

Antonine House Care Home Service

Antonine House Care Home Service Antonine House Care Home Service 16 Roman Road Bearsden Glasgow G61 2SL Telephone: 01463 795050 Type of inspection: Unannounced Completed on: 9 July 2018 Service provided by: Antonine Care Limited Service

More information