YMCA Glasgow trading as Ypeople

Transcription

1 YMCA Glasgow trading as Ypeople West Housing Support Service 95 Panmure Street Glasgow G20 7SJ Telephone: Type of inspection: Unannounced Inspection completed on: 26 October 2016 Service provided by: YMCA Glasgow trading as Ypeople Service provider number: SP Care service number: CS

2 About the service YPeople West provides support services to young homeless people. "Branston Court", in the Maryhill area of Glasgow, provides temporary accommodation and support to 23 young people, aged years. "Reach Out", based within Branston Court, provides support to up to 70 young people, some of whom are accommodated in neighbouring premises. YPeople West provides a 24 hour, 7 day service. The support focuses upon housing support, accessing welfare rights support, engaging with other professional external health and support agencies, accessing employment, training and education. YPeople is an independent charity which operates under the auspices of YMCA. It delivers "support services to vulnerable people helping them to adapt to change and to improve their quality of life." The aim of the service is "not only to provide safe and secure accommodation for all residents, but to help them develop the necessary social and life skills to enable them to move to their own tenancies." What people told us We spoke with five young people during inspection and received ten completed care standards questionnaires. Views of the service were very positive. In response to the statement "Overall, I am happy with the quality of care this service gives me", five respondents "agreed" and five respondents "strongly agreed". This positive view was shared by the young people we spoke with. In response to the statement "Staff treat me with respect", four respondents "agreed" and six respondents "strongly agreed". This positive view was shared by the young people we spoke with. One young person felt that staff showed favouritism to another young person. Managers and staff were aware of this view and were in discussion with the young person to allay his concerns. One young person stated that they did not "get on" with their flatmate. We saw that this was being addressed during inspection. Comments included: "The staff show respect to every person - the project is very homely - I feel like I am in a safe environment". "I think the staff at Branston support your needs - I think it is a good, stable project". "I think it is a good place to stay to gain skills and work towards better living - the staff are very good and helpful". page 2 of 7

3 "I think the service as a whole has benefited my emotional and physical health on a major note". "Branston is the place to be, if you're not in Branston you should be!" "When I am in crisis (staff member) and (staff member) help me calm down". "A great service - I am supported and get the help I need - I get on well with the staff". "Staff and management are fantastic except one - I am not happy with the accommodation - (key worker) is great - support is really great". "I like it here". "There is always someone to talk to if you have a worry". "Staff are good - it is a good place". "It is a good place to live - staff are very good - there is always someone around who I can talk with". Self assessment The Care Inspectorate received a detailed self assessment from the service. The service identified what it thought the service did well and gave examples of improvements it would make. From this inspection we graded this service as: Quality of care and support Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed What the service does well At this inspection we looked at the Quality of "Care and Support" and "Staffing". We found that YPeople West provided very good person-centred support to young people. The support focused upon housing, accessing welfare rights, engaging with other professional external supports and accessing employment, training and education. There was also a focus on health and wellbeing. This meant that service users were well prepared to successfully take on their own tenancy. Support assessment, planning and review arrangements were very good and fully involved the young person in the process. Likewise, Risk Assessments included the young person's views and were updated regularly. Very good key working arrangements were in place that ensured effective case overview and management. We saw very good examples of equality and diversity practice. We saw that progress was monitored through regular meetings between the young person and the key worker. This meant that the young person was always clear as to goals and targets to be achieved. page 3 of 7

4 A major strength of the service was its knowledge of, and relationships with, various housing, health and wellbeing services. This meant that young people could be helped to access support and advice from relevant external services and agencies. A practical guide to the service, a "handbook" for new young people, had been compiled by young people and staff. This gave a very good introduction to the service. We were told about a "peer mentoring" programme that was in place and spoke with one of the young people involved. This mentoring provided new young people with additional support when moving in to the service. We saw that staff worked hard to form positive and productive relationships with young people. Young people told us that the staff team were approachable and helpful. Young people told us that there "was always someone to talk to". A 'Residents' meeting' was held every four weeks and we saw that issues were progressed accordingly, although attendance was sometimes poor. Redecoration of communal areas and improved wi-fi had been secured as a result of recent meetings. Likewise, 'Workshops' were held occasionally focused upon, for example, cooking, sexual health and the practicalities of tenancies. Young people attended these sessions on a voluntary basis. We found the service to be well-managed and staffed. Staff were knowledgeable, skilled and motivated. We formed a view of a supported and supportive team. We were told that new ideas were welcomed and encouraged. Staff were experienced and held a range of qualifications. The service was working toward having all staff trained to a level that would allow registration with the Scottish Social Services Council (SSSC) in The staff we spoke with indicated knowledge of the SSSC Code of Practice and National Care Standards. This ensured that young people were treated with respect and dignity. We found that staff had access to a very good range of training and development opportunities. These included child and adult protection, sexual abuse, drug and alcohol awareness, suicide awareness, housing law, challenging behaviour and equality and diversity. This meant that the staff team was well equipped to deal with issues effecting young people. We found a culture where staff views were sought and valued. A 'Survey Monkey' had been employed recently to gather staff views. A student on placement within the service described a thorough induction and told us that she was well supported by managers and staff. A whole team 'Development Day' had taken place recently focused upon 'Leaving Care'. Staff had experienced this event as very positive. A further day was planned for February Very good staff meeting and Individual supervision meetings were in place. Staff had access to the manager on a daily basis and appreciated his "open door" approach. A staff annual appraisal system was in place. These systems meant that staff were supported to best meet the needs of young people. page 4 of 7

5 What the service could do better We discussed with the senior support workers the need to encourage more young people to attend the young people's meeting. We discussed with the senior support workers how pro forma and records should be uniform across both parts of the service. We discussed with the senior support workers how the service should notify the Care Inspectorate of incidents as detailed within 'Records that all registered care services (except childminding) must keep and guidance on notification reporting OPS '. We discussed with the senior support workers the need to evidence staffing forward planning based upon young people's needs as detailed within 'Records that all registered care services (except childminding) must keep and guidance on notification reporting OPS '. Requirements Number of requirements: 0 Recommendations Number of recommendations: 4 1. The manager should notify the Care Inspectorate of incidents as laid out in 'Records that all registered care services (except childminding) must keep and guidance on notification reporting OPS '. National Care Standards Housing Support Services - Standard 3: Management and Staffing Arrangements. 2. Pro forma and records should be uniform across both parts of the service. National Care Standards Housing Support Services - Standard 3: Management and Staffing Arrangements. 3. Young people should be further encouraged to attend the young people's meeting. National Care Standards Housing Support Services - Standards 8: Expressing Your Views. 4. The service should evidence staffing forward planning based upon young people's needs as detailed within 'Records that all registered care services (except childminding) must keep and guidance on notification reporting OPS '. National Care Standards Housing Support Services - Standard 3: Management and Staffing Arrangements. page 5 of 7

6 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at Inspection and grading history Date Type Gradings 13 Aug 2014 Unannounced Care and support 4 - Good Environment Not assessed Staffing 4 - Good Management and leadership 4 - Good 31 Oct 2013 Unannounced Care and support 2 - Weak Environment Not assessed Staffing 3 - Adequate Management and leadership 2 - Weak 10 Oct 2012 Announced (short notice) Care and support 4 - Good Environment Not assessed Staffing 4 - Good Management and leadership 4 - Good page 6 of 7

7 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 7 of 7