LEAN PRACTITIONER CERTIFICATION

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1 TECHSOLVE S LEAN PRACTITIONER CERTIFICATION Organizations that wish to begin or continue their Lean journey are often interested in certification of their staff members. TechSolve s approach to certification gives participants hands-on practice in using Lean tools followed by the development of a project within the participants areas of responsibility. This program outlines and demonstrates the essential Lean tools and practices that help improve patient and employee satisfaction by producing the highest quality outcome in the shortest amount of time and at the lowest possible cost. Additionally, it is also suitable for individuals interested in enhancing their professional and leadership skills and capability. Certification helps develop individuals to become Lean experts that are competent in leading continuous improvement initiatives independently. TechSolve s Certification program is the only one of its kind in the Ohio, Kentucky, and Indiana region! We ve taught it dozens of times with our partner and client organizations and now we are making our expertise public for the very first time. HOW DOES LEAN PRACTITIONER CERTIFICATION BENEFIT YOUR ORGANIZATION? Certification often pays for itself, because it s developed to focus on an organization s real issues. TechSolve s program offers a number of additional benefits for individual staff members and the organization: Direct application and impact of Lean tools and philosophy through project and documentation implementation Delivers a quantifiable return on investment through successful project completion with tangible improvements that can include financial, quality and patient satisfaction impacts Access to healthcare experts and mentors with a wealth of knowledge of Lean and its implementation Helps develop a culture of problem solving and continuous improvement Increases standards of care delivery throughout the organization WHO SHOULD ATTEND? Successfully creating a Lean culture in any organization requires both executive level support as well as implementation from front-line staff. Specifically designed for healthcare professionals, TechSolve s interactive training method is designed to benefit providers cross-functional teams including: Healthcare executives and administrators such as CFO, COO, CNO, CMO, CHR Clinical Department Leaders and VPs (quality, nursing, therapy; laboratory, pharmacy) ABOUT TECHSOLVE We are leaders in Lean Healthcare and performance improvement working with healthcare organizations to implement unique process improvement approaches and streamline processdriven activities while maintaining the highest standard of quality care and patient satisfaction. Special programs include Lean Champion Certification, Lean Facilitator Certification, Lean Leadership, Lean Project Management, and Executive Lean and Physician Certifications. Contact: Mike Steinberg steinberg@techsolve.org

2 Non-Clinical Service Leaders (finance, admin, nutritional services, HR, supply chain etc.) Physicians PROGRAM OVERVIEW: TechSolve s program is broken into six modules over 3.5 days of instructorled training and 3 months of participant-led project implementation and includes: Identification and prioritization of project opportunities Instruction and application of Lean Tools to eliminate waste Execution of a Lean project that achieves quantifiable improvement Implementation and sustainment of continuous improvement and waste reduction We completed a project to improve quality, and we ended up not only doing that but also saving $30,000. Wow! Module 1: The Importance of Lean Participants are introduced to Lean and presented with its core foundations of Customer, Waster Reduction, Respect for People, and Continuous Incremental Improvement. Unit Nurse, Regional Hospital Module 2: Basic Lean Principles Participants learn principles that will help facilitate their own Lean project including: ground rules, expectations, and roles & responsibilities. Module 3: Lean Tools, Part I Lean Tools, Part I teaches Value Stream Mapping and how to identify Current State issues. Module 4: Lean Tools, Part II Lean Tools, Part II reviews various Lean Tools (Kanban, 5S, SIPOC, etc.) that participants will use to implement change. Module 5: Project Management Project Management emphasizes skills and techniques to sustain improvement efforts. Module 6: Exam and Participant Project Sustainment, project wrap-up, and the concept of spreading improvements are the central themes to this last module. TechSolve s Lean Practitioner Certification is different from others because the required project work puts into practice the Lean philosophy. Upon exam and graduation, every participant will have completed a Lean project with documentation and its tangible results.

3 EXPERT MENTORING & COACHING INCLUDED! Our team is unmatched in the healthcare arena. We ve implemented Lean and performance improvement throughout healthcare, and we re ready to share our knowledge and expertise by: Advising on Lean project selection Supporting participants as they facilitate and implement their Lean projects over a 4 month timeframe Mentorship and coaching includes 1 hour of one-on-one support every other week for a total of six coaching sessions per week CERTIFICATION PROJECT, EXAM, AND GRADUATION Participants complete a project whereby they aim to focus on an area within their organization in order to and use some of the Lean concepts, tools and practices they learned in the course. This not only gives the participants confidence to complete the training project successfully, but enables them to lead subsequent projects within their organization. The final examination is a comprehensive test that will demonstrate the participant s mastery of the course Body of Knowledge and readiness to proceed with their selected training project. Completion of all three elements (course, exam, and training project) will result in receipt of Certification status, a public recognition that the participant has the skills and ability to lead future lean projects within healthcare organizations. A formal Project Report-Out and Graduation ceremony open to healthcare teams and leadership will be scheduled in early June date TBD at the first class session. Our VP of Human Resources took the course with us and when he completed a project, I was impressed. It meant that leadership was walking the walk. Laboratory Technologist, Regional Hospital PROGRAM FEE: $3,850 per registrant Fee includes: Personal evaluation of proposed project by a TechSolve coach/mentor 3.5 day training course with hands-on learning experiences and practice on all lean tools Class binder that includes all teaching slides, handouts and worksheets used in class Additionally, all worksheets and forms used in class will be provided electronically on USB flash drive Personal coaching through 12 weeks of the project Assistance with final project summary and report as needed Press Release for completion of Certification course, suitable for your organization s newsletter Certification as a Lean Practitioner with framed certificate

4 DATE & TIME: September 15-18, :00 a.m. 4:30 p.m. Friday, September 18th ends at noon and lunch will be served REGISTER ONLINE: *Healthcare Professionals Only COST: *$3,850 per registrant *Register before August 14th and get a 15% discount for Early Bird registration IMPORTANT PAYMENT AND COURSE INFORMATION Course fee is $3850 which covers all project activities Early bird discount 15% before August 14th If interested in sending five or more people from your organization, please call Mike Steinberg at to discuss available discounts Payment must be received by check, credit card or PO from your organization, no later than September 8, 2015, in order to be accepted for this Certification course. You will be contacted by a TechSolve coach regarding your project idea, within two weeks of registration. All participants are required to develop an idea and have it approved by a TechSolve coach prior to the start of class. As a physician, I wasn t sure this would be worth my time. Now I m telling all my colleagues they should attend as soon as possible. Surgeon, Large Teaching Hospital

5 ABOUT THE PRESENTER Sue Kozlowski, Director Healthcare Consulting, TechSolve, Inc. Sue Kozlowski joined TechSolve in 2011 with 25 years of combined Clinical Laboratory and Lean Six Sigma Process Improvement experience. In supporting the healthcare industry, Ms. Kozlowski has employed process improvement in nearly every area of the hospital including discharge, rehabilitation services, physician offices, admitting, emergency departments, surgical services, clinical laboratory, registration, and bed management. She drew upon this experience as co-author of Value Stream Management for Lean Healthcare. Additionally, she has served as an examiner for the Michigan Baldrige Program. Ms. Kozlowski earned her Master of Science in Administration in Healthcare from Central Michigan University and her Bachelor of Science in Medical Technology from Michigan State University. She is a Certified Six Sigma Black Belt through the American Society for Quality and holds a certification in Lean Healthcare from the University of Tennessee.