2017 Annual Convention Session Descriptions

Transcription

1 2017 Annual Convention Session Descriptions

2 RADICAL LEADERSHIP: A NEW ERA FOR TODAY S ORGANIZATIONS Craig Zablocki, Humorous Motivational Speaker, Craig Zablocki & Associates Attendees will learn how to clearly articulate radical leadership principles and experience the difference between a purposeful leader and a personality leader. You ll understand the importance of communication in management and leave with a better understanding of what is critical to providing thoughtful leadership and person-centered care. CEUs: 1.25 CEUs CHRONIC WOUND INFECTIONS: PREVENTION, PRECOGNITION, ASSESSMENT AND TREATMENT Pamela Scarborough, PT, DPT, MS, CDE, CWS, CEEAA, Director of Public Policy and Education, American Medical Technologies All chronic wounds have a bioburden. Whether the bioburden creates an infected wound depends on several factors. Clinicians must determine whether there is an actual infection in order to implement the appropriate interventions, including antibiotic administration, for the treatment of the wound infection. This program will support components of your Infection Prevention and Control Program in your facility. Monday, September 18, :00am - 10:15am Opening Keynote Presentation Discuss bioburden in chronic wounds (e.g. platonic bacteria, biofilms). Identify wound treatment considerations in the context of infection control practices Explain when and why antimicrobial interventions are a valid treatment choice rather than systemic antibiotics. Track: Clinical Sponsored by American Medical Technologies Sponsored by Monday, September 18, :45am - 11:45am Concurrent Breakout Sessions FOOD SERVICE COMPETENCIES: ARE YOU IN COMPLIANCE WITH CMS FINAL RULE? Elaine Farley-Zoucha, RD, LMNT, PC Owner and President, EZ Nutrition Consulting F-360 requires that long term care facilities employ sufficient staff with the appropriate competencies and skill-sets to carry out the function of food and nutrition services. In this presentation, you ll learn how to meet these requirements, identify the skills needed to perform the job duties in your department, and implement an orientation and training program to meet these competencies. Demonstrate a clear understanding of the CMS regulations that effect the Food and Nutrition Department. Learn how to complete a department assessment to identify what skill sets are needed within your department Identify key elements needed for a successful training program. Develop an outline for a continual training program. Audience: NF Track: Dietary

3 EMPATHY IS WHAT MAKES US HUMAN: CONNECT WITH THOSE WITH DEMENTIA Amira Fahoum, Director of Marketing, Director of Operations, NW Region, Compass Senior Living Jean Garboden, Director of Education and Innovation, Compass Senior Living People with dementia or cognitive impairments can be a mystery, and they sometimes leaving us guessing when they can t tell us what they need. In this session, you ll learn how to better identify the root causes of behaviors of people with dementia and how to create more meaningful and lasting ways to minimize these actions with empathetic communication techniques and skills., MEM Track: Direct Caregiver, 1.0 Memory Care Credit Sponsored by Compass Senior Living MARIJUANA USE POLICIES AND PRACTICES FOR RESIDENTS AND STAFF Gabriela Sanchez, JD, Shareholder, Lane Powell With marijuana s legalization in Oregon and other states, senior living and long term care providers are faced with changes to policies and practices regarding marijuana usage for residents and staff. Join presenters from Lane Powell LLC for an informative and practical webinar regarding marijuana usage (or not) in your communities. Provide an overview of Oregon s law legalizing medical and/or recreational marijuana. Discuss the impact the new federal-level administration will have on the legalization of marijuana in states, including a discussion of the continued effectiveness of the Cole Memo and enforcement of federal laws. Consider the effect of legalization of marijuana in different care settings ranging from resident rights, storage and administration, Requirements of Participation, and risk management issues. Discuss employment implications for providers, including compliance with no-smoking workplace laws and drug use policies. Consider best practices for allowing or not allowing marijuana use in communities and facilities. Track: Legal/Risk Management Sponsored by Lane Powell GROUP POWER: AUTHENTIC COMMUNICATION Craig Zablocki, Humorous Motivational Speaker, Craig Zablocki & Associates In this presentation, you ll discover how to re-energize the work atmosphere in your organization and how infusing energy can help you retain and recruit your workforce. You ll also learn how to create a space of listening so that others can communicate more effectively and how to be more authentic so that you can transform a group that is divided into one that is marked by energy, enthusiasm, and success. Track: Leadership THE BIG FLOOD, THE SLOW LEAK AND BAD MATERIALS: CASE STUDIES IN BUILDING PRESERVATION Eric Jackson, Vice President-Oregon Operations, Charter Construction Wes Snowden, Disaster Solutions and Reconstruction Team Leader, Charter Construction Maintaining and preserving the physical buildings in which you operate can be challenging. Natural disasters may hit your facility, creating a need for major repairs. A tiny leak, left unaddressed, may lead to serious building failures and literally millions of dollars in damage. Failing or hazardous materials, which may have been conventional when installed, may become highly problematic. In this presentation, through several recent northwest case studies, you ll learn what you can do to protect or repair the assets that you manage. This presentation will show you how the impacts of a 100- year flood were addressed at a skilled nursing facility, address how small details can cause big problems, and provide you with key checkpoints that could signal when issues may occur. Finally, we will discuss selected material failures and what to look for in your existing buildings or buildings you may be acquiring. Audience: ALF, NF, RCF, SRH Track: Maintenance Sponsored by Charter Construction

4 HOW TO GET THE MOST OF YOUR REFERRAL AGENCY PARTNERSHIP Jennifer Cook-Bauman, President/Owner, Living Right, Inc. Liz Fischer, CSA, Certified Senior Advisor/Owner, RIGHT FIT Senior Living Solutions Rick Westermann, Director of Partner Account Management, A Place for Mom Senior referral companies play a critical role at a critical life transition, making it important that the referral agencies your communities work with have high ethics. This profession is unregulated by the State of Oregon, but good agencies strive to maintain a high level of integrity, professionalism, and advocacy for the elderly and their families. In this session, a panel of local and national referral agencies with lead an interactive discussion with attendees on the role of referral agencies in the senior care environment. Track: Marketing Sponsored by the OSRAA COMPLIANCE CHANGES FROM THE 2017 LEGISLATIVE SESSION Gwen Dayton, JD, CHC, Executive Vice President and Legal Counsel, Oregon Health Care Association Linda Kirschbaum, NHA, Senior Vice President of Quality, Oregon Health Care Association This session will provide an overview of key discussions, considerations, and actions from the 2017 Oregon Legislative Session and will address compliance changes that will go into effect. The presenters will also share steps for providers to use to stay in compliance with new regulations. Track: Quality RECORD LOW UNEMPLOYMENT NUMBERS: RECRUITING IN THIS ECONOMIC CLIMATE Blake Thiess, PHR, SHRM-CP, Recruiter, Prestige Care, Inc Most Oregon senior care providers identify caregiver shortages as the top threat to their business today. With a growing need for caregivers as baby boomers age, it is more important than ever to understand how and who to hire. In this presentation, you ll learn creative solutions and takeaways to help you get in front of the challenge of recruiting quality applicants to meet your needs today and into the future. You ll discover how to specifically attract millennial workers, craft job postings that attract your desired candidates, and think outside the box with technology hiring solutions that are working for other senior providers today. Track: Workforce NATIONAL ADDRESS Mark Parkinson, President and CEO, American Health Care Association OHCA is pleased to welcome Mark Parkinson, President and CEO of the American Health Care Association (AHCA) and former governor of Kansas, to our convention. Governor Parkinson will discuss the opportunities and challenges facing the long term and post-acute care profession nationally. He will explain how providers and caregivers can help shape the future of long term care and demonstrate the value and quality of care the sector provides to millions of Americans. Monday, September 18, 2017 Noon - 1:15pm General Session Luncheon Sponsored by Audience: Track: CEUs: ALL Monday Luncheon 1.25 CEUs

5 Monday, September 18, :15pm - 3:30pm Trade Show Exhibitor Showcase, County Fair Utilizing the Convention Mobile App, attendees will participate in a knowledge-based scavenger hunt and will be required to answer trivia questions regarding Oregon long term care and community based care services. This fun exercise will test attendee knowledge of practices and regulations as well as the history of the profession and how care options and regulations have changed. For every TEN questions answered, attendees will receive one entry into the drawing for the 2017 Annual Convention grand prize - The Western Country package! Track: Trade Show CEUs: 2.25 CEUs THE ENDANGERED HEEL AND UPDATES ON SKIN TEARS Pamela Scarborough, PT, DPT, MS, CDE, CWS, CEEAA, Director of Public Policy and Education, American Medical Technologies This session will present two important and timely topics for skin and wound prevention and care. The first section will review risk factors, heel anatomy, and physiology constructs contributing to the formation of heel pressure injuries and guidelines for prevention and treatment of these wounds. The second portion of the presentation will address an updated skin tear classifications system and will include risk factors and prevention and treatment strategies for these wounds, in addition to providing resources for helping you create a skin tear prevention and treatment program for your facility or corporation. Update your wound prevention and care program with information regarding these two frequently encountered skin and wound issues in the post-acute care setting. Audience: NF Track: Clinical Sponsored by American Medical Technologies Monday, September 18, :45pm - 4:45pm Concurrent Breakout Sessions IMPLEMENTING PERSON CENTERED CARE IN THE FOOD SERVICE DEPARTMENT: CAN IT BE DONE? Elaine Farley-Zoucha, RD, LMNT, PC Owner and President, EZ Nutrition Consulting Person centered care is the concept that long-term care providers individualize the resident s plan of care by honoring resident choices. This presentation will examine best practices and regulations concerning how a food service director is to honor these choices, while maintaining a balance between medical outcomes and quality of life. Learn the New Dining Practice Standards and how to utilize these as your guide to implementing person centered care. Identify three challenges to the implementation of person centered care. Identify areas of opportunity within your department for successful implementation of person centered care. Track: Dietary

6 DEMENTIA FRIENDLY BATHING Cathy Parkinson, CMF Senior Care Consultants Caregivers can find the task of bathing someone with dementia frustrating and distressing, and they can be subjected to verbal aggression, physical attacks, and screaming throughout the bathing process. However, the battle that often occurs between people with dementia and their caregivers is in most cases preventable. This session will show how person-centered bathing can lead to a more humane and gentle experience for both the resident and the caregiver. Identify reasons for a person s reluctance to bathe. Explore non-traditional approaches to bathing. Develop individual bathing plans using a personcentered approach. Discover innovative bathing equipment and supplies. Create a dementia friendly bathing environment. Track: Direct Caregiver IS ANYBODY LISTENING? THE COST OF EMPLOYEE ENGAGEMENT FOR THOSE YOU CARE ABOUT Martie Moore, RN, MAOM, CPHQ, Chief Nursing Officer, MedLine Industries New studies indicate that employee engagement has a higher impact on morbidity and mortality in care settings than staffing numbers. Additionally, the impact of engagement has been demonstrated to impact positivity or in the opposite direction for quality outcomes, including hand hygiene. This session will explore what leaders can do to develop, advance, and sustain employee engagement within their organizations. Tangible action steps will be explored with real life examples that can be utilized immediately. Participants will explore the latest research on the impact that a lack of employee engagement has not only to productivity but quality outcomes and resident satisfaction. Participants will delve into methodology to change organizational culture and advance employee engagement. Participants will take away tangible action steps to be utilized within their individual settings. Track: Leadership Sponsored by Medline Industries INFECTION CONTROL: NEW REQUIREMENTS, NEW OPPORTUNITIES Mary Post, RN, MS, CNS, CIC, Director of Infection Prevention, Oregon Patient Safety Commission The Centers for Medicare & Medicaid Services has published new requirements for long-term care facilities to participate in their programs. What are long-term care facilities to do? In this presentation, you ll learn tips, strategies, and tools that can be adapted to help facilities comply with new regulations for infection prevention, quality, and antibiotic stewardship programs. Describe the final rule requirements for infection prevention, quality improvement and antibiotic stewardship programs. Use tools and strategies to develop robust infection prevention and quality improvement programs at your facility. List steps to take to initiate an antibiotic stewardship program. Audience: NF Track: Legal/Risk Management Sponsored by The Oregon Patient Safety Commission FIRE AND LIFE SAFETY COMPLIANCE TRENDS David Mills, CBO, Deputy State Fire Marshal, Oregon Office of the State Fire Marshal Michael Trabue, Fire and Life Safety Services Manager, Oregon Office of the State Fire Marshal Presented by representatives from the Office of the State Fire Marshal, this session will discuss fire and life safety regulations with a focus on any new codes that maintenance and environmental services staff should know. The presenters will address what to expect from your inspection and focus on the top three most commonly cited areas. This session will address top survey citations and best practices to comply and avoid specific citations. Audience: ALF, NF, RCF Track: Maintenance

7 PUT THE MUFFINS DOWN! BEST PRACTICES FOR MARKETING AND ENGAGING SUPPORT STAFF Amy Schmidt, Managing Partner, Retirement Connection Guide Case managers, physicians, and referral sources want more than a coffee mug, cookies, and muffins from you. They want resources. Learn how to better engage with referral sources and earn more buy in and support from the rest of your team. Track: Marketing Sponsored by Retirement Connection ONBOARDING: FROM COMPLIANCE TO CONNECTION Jillian Douglas, Chief Learning Officer, Idea Learning Group We spend a huge amount of time and money finding the right people to join our team, but then what? On-boarding is about continuing the relationship built during recruitment, and sustaining a strong connection to the organization that promotes fulfilled and productive employees. Effective onboarding reduces turnover, strengthens teams, and boosts productivity. In this session, you will learn how you can take your on-boarding program from compliance to connection helping new employees establish a reason to stay! Track: Workforce Sponsored by Idea Learning Group EMPOWERING LTC COMMUNITIES TO BUILD A CULTURE OF IMPROVEMENT Barbara Kohnen Adriance, Senior Business leader for Learning and Innovations, CareOregon Lisa McKerlick, RN, BSN, Clinical Trainer and Developer, CareOregon Monday, September 18, :00pm - 10:00pm Fun Night Barn Dance Join the presenters for this session on how to implement LiveWell methodologies into your community. LiveWell is a new methodology designed by CareOregon, Inc. to improve the safety, experience, and efficiency of long-term care supports and services delivered in a range of long term care settings. It provides the building blocks for creating and enhancing a culture of improvement, thereby meeting new requirements for QAPI and focuses on caregivers through a bottom up, top enabled empowerment methodology. Current participants report decreases in unplanned staff absence, resident falls, prescribed antibiotics for non-symptomatic UTIs, and prescribed antipsychotics. They report increases in staff satisfaction and engagement. Participants will gain a basic understanding of the components of LiveWell s QAPI methodology, especially teamwork, communication, organization of the workplace, and visual management. Participants will demonstrate the ability to apply this QAPI methodology to address 1-3 top challenges in their specific care setting. Participants will learn and apply to their settings two key staff empowerment tools: dot voting and care calendars. Track: Quality Sponsored by CareOregon DINNER, COUNTRY DANCE LESSONS AND ENTERTAINMENT Join your colleagues and friends for the Fun Night Barn Dance and Dinner! Featuring all your favorite country western activities including western line dance lessons, horse shoes, giant Jenga, casino games, and a photo booth. Dinner features barbeque favorites including smoked beef brisket, bourbon glazed chicken, spicy mac and cheese, peach shortcake, and more! Tickets are avaialble for an additional fee Members: $39 Non-Members: $89 Sponsored by

8 BRIDGING THE COMMUNICATION GAP BETWEEN NURSE AND PHARMACISTS Terri Fagan, RPh, CGP, Director of Clinical Services, Consonus Pharmacy Melissa Robinett, RN, BSN, Nurse Consultant Supervisor, Consonus Pharmacy Current research indicates that ineffective communication among health care professionals is one of the leading causes of medical errors and patient harm. The presenters will share case study examples that prove when collaboration occurs professional groups engage in proactive communication resulting in reduction in med errors and prevention of hospitalizations or adverse drug events with high risk meds. They will demonstrate how improved interdisciplinary teamwork breaks down the communication barriers so teams can see how meds impact survey tags, how to prioritize pharmacist recommendations for appropriate administration, and how sharing QM/Casper data can point pharmacist reviews in the direction where nursing needs the most focus. Track: Clinical Sponsored by Consonus Pharmacy POETRY: A COMMON LANGUAGE FOR EXPLORING GRIEF Anne Richardson, MA, BCC, Board Certified Chaplain, Nurture Your Journey In this presentation, will be introduced to the use of poetry to explore grief with residents, families, and staff members in a creative way. Poetry has been used to express human emotion since the development of language. Poems can be used to tap into universal themes such as loss, joy, sadness, anger, compassion, fear, and life transitions in a non-judgmental often metaphorical way. In this workshop, you will be offered examples where poetry has been used in residential care settings with residents and staff, tools to use in your own settings, and an opportunity to engage in your own writing experience. Track: Direct Caregiver Sponsored by Nurture Your Journey Tuesday, September 19, :00am - 10:00am Concurrent Breakout Sessions BLAZING NEW TRAILS TO HOME AND COMMUNITY-BASED SERVICES (HCBS) RULES Chris Angel, Medicaid Home and Community-Based Services Analyst and Project Manager, Department of Human Services, Aging and People with Disabilities Bob Weir, Lead Medicaid Home and Community-Based Policy Analyst, Department of Human Services, Aging and People with Disabilities In this session, presenters from DHS s Aging and People with Disabilities department will discuss how Oregon is progressing toward full compliance with the Home and Community Based Services (HCBS) rules. They will review what providers should be doing to prepare for the rules implementation process and who to contact with questions. Audience: ALF, RCF Track: HCBS EMOTIONAL INTELLIGENCE AND YOUR LEADERSHIP STYLE Heidi Rowell, Regional Sales and Marketing Director, Retirement Connection Emotional Intelligence (EI) is a greater predictor of career success than IQ. Emotional intelligence is the foundation for many critical skills and impacts most activities performed throughout the day including decision making, time management, empathy, leadership style, change tolerance, and team. Leaders only get things done by working with others, which is made easier by having a high EI. In this presentation, you ll learn how to develop your own emotional intelligence and you ll examine how emotional intelligence can be developed and improved through practice. Track: Leadership Sponsored by Retirement Connection

9 PERSON CENTERED PROGRAMS FOR RESIDENTS WITH DEMENTIA - PART 1 Sarah Kneisler, RMT/NHA, Consultant, Owner, Senior Innovative Solutions This session will focus on identifying the symptoms and strengths of residents with dementia based on currently recognized assessments. The speaker will offer a variety of group, small group, and individual programming opportunities that capitalize on the strengths of individual residents and promote orientation to special holidays and events during the year. Audience: MEM Track: Life Enrichment, 1.0 Memory Care Credit NAVIGATING THE COMPLEXITIES FOR LGBT ELDERS: CREATING VISIBILITY AND INCLUSION Paul Iarrobino, Managing Partner, True Path Consulting NW LGBT elders entering long term care facilities are often presumed heterosexual and may feel the need to go back into the closet. Even if they have lived openly in the past, they may suddenly find themselves in situations where disclosing their sexual orientation or gender presentation at a facility makes them vulnerable to discrimination or even abuse, and their long-term relationships may be devalued or not recognized. As providers, it is important to understand the needs of LGBT elders so we can better understand from their experiences. In this presentation, using historical events, current research, and sharing stories from the field, the presenter will help us understand barriers and will share best practices that create respectful and inclusive communities. 1. Understand and identify historical oppression that leads to isolation and depression. 2. Understand the adaptive techniques needed to be resilient. 3. Leave session with an action plan of next steps to incorporate at your work site. 4. Have a clear understanding of community resources and best practices to support your ongoing work in this area. Track: Quality CMS REQUIREMENT OF PARTICIPATION AND RULE CHANGES FOR NURSING FACILITIES: JUST THE FACTS Gwen Dayton, JD, CHC, Executive Vice President and Legal Counsel, Oregon Health Care Association In the first major update in Medicare and Medicaid nursing facility standards in many years, CMS is proposing sweeping new rules nursing facilities must follow to qualify for Medicare and Medicaid payments. The proposed rules significantly increase CMS oversight over nursing facilities, covering a broad array of issues including staffing, training, use of anti-psychotics, resident food choice and meal times, infection control and abuse, mistreatment, and theft. As CMS considers finalizing these rules, this session will discuss the changes and how you can prepare. Audience: NF Track: Requirements of Participation RECORD LOW UNEMPLOYMENT NUMBERS: RECRUITING IN THIS ECONOMIC CLIMATE Blake Thiess, PHR, SHRM-CP, Recruiter, Prestige Care, Inc. Most Oregon senior care providers identify caregiver shortages as the top threat to their business today. With a growing need for caregivers as baby boomers age, it is more important than ever to understand how and who to hire. In this presentation, you ll learn creative solutions and takeaways to help you get in front of the challenge of recruiting quality applicants to meet your needs today and into the future. You ll discover how to specifically attract millennial workers, craft job postings that attract your desired candidates, and think outside the box with technology hiring solutions that are working for other senior providers today. Track: Workforce

10 DIABETES CARE IN CBC: RESIDENT RIGHTS, RULES, REGULATIONS AND RECOMMENDATIONS Linda Bifano, DNP, MPA, RN, Nurse Consultant, Bifano Consulting Listen to an overview of diabetes and current evidence-based practices in managing care of older adults in community based care. Compare and contrast controlled and uncontrolled diabetes including the effects of aging, medication, stress, exercise, depression, and other co-morbidities. Explore your community s culture of care through a person centered care approach and resident rights. Identify facility and nursing regulations to promote a quality improvement process including recommendations for nursing assessments, resident evaluations, service plans, monitoring, change of condition, coordination of care, and staff training. Audience: ALF, RCF Track: Clinical Sponsored by Bifano Consulting NAVIGATING THE COMPLEXITIES FOR LGBT ELDERS: CREATING VISIBILITY AND INCLUSION Paul Iarrobino, Managing Partner, True Path Consulting NW LGBT elders entering long term care facilities are often presumed heterosexual and may feel the need to go back into the closet. Even if they have lived openly in the past, they may suddenly find themselves in situations where disclosing their sexual orientation or gender presentation at a facility makes them vulnerable to discrimination or even abuse, and their long-term relationships may be devalued or not recognized. As providers, it is important to understand the needs of LGBT elders so we can better understand from their experiences. In this presentation, using historical events, current research, and sharing stories from the field, the presenter will help us understand barriers and will share best practices that create respectful and inclusive communities. Track: Direct Caregiver Tuesday, September 19, :00am - 11:15am Concurrent Breakout Sessions CHANGE OF CONDITION CITATIONS: SURVEY AND REGULATORY PERSPECTIVE Ana Potter, CBC Manager, Safety, Oversight and Quality Unit, Aging and People with Disabilities Change of condition and monitoring continues to be the most cited area in an ALF/RCF survey. Circumstances surrounding change of condition citations often are cited in multiple areas on the survey including citations regarding resident health services, service plans, reasonable precautions, and others. In this session, representatives from the community based care survey unit will discuss the surveyor perspective on change of condition citations. They will review the change of condition rules and the surveyor expectations for staying in compliance and what constitutes a change of condition for them. Review regulatory standards associated with risk and change of condition. Understand best practice guidelines for tracking change of condition. Gain overview and practice on how to use the basic tools in the change of condition monitoring toolkit. Audience: ALF, RCF Track: HCBS REGULATORY BRIEFING AND LEGISLATIVE ACTION INFORMATIONAL SESSION: OHCA MEMBERSHIP MEETING Jim Carlson,, President and CEO, Oregon Health Care Association 2017 has been a very active year for the OHCA government relations team, who worked throughout the 2017 Oregon Legislative Session to advocate for quality care and OHCA members. This presentation will provide OHCA members with an update on what happened during the 2017 legislative session, including OHCA member advocacy highlights. Audience: OHCA Members Only Track: Leadership

11 PERSON CENTERED PROGRAMS FOR RESIDENTS WITH DEMENTIA - PART 2 Sarah Kneisler, RMT/NHA, Consultant, Owner, Senior Innovative Solutions This session will focus on identifying the symptoms and strengths of residents with dementia based on currently recognized assessments. The speaker will offer a variety of group, small group, and individual programming opportunities that capitalize on the strengths of individual residents and promote orientation to special holidays and events during the year. Audience: MEM Track: Life Enrichment, 1.0 Memory Care Credit ENGAGING IN ADVANCE CARE PLANNING CONVERSATIONS IN LTC SETTINGS Bruce Smith, MD, MACP, Executive Medical Director, Regence BlueShield of Washington Leslie Foren,, Provider and Consumer Outreach Lead Palliative Care, Regence / Cambia Health Solutions Advance Care Planning (ACP) conversations help people communicate, decide, and document their wishes for care at the end of life. Studies show there has been considerable research done about ACP in the hospital setting, but reports of implementing systematic ACP in Long Term Care (LTC) settings are less common. Studies suggest policies and procedures related to ACP are limited, and the quality of documentation is inconsistent. By having structured ACP conversations upon admission and defined policies for how to document, advance care plans can help staff create a respectful, culturally sensitive, and comprehensive end-of-life care plan for their residents and families. This session will discuss key components of ACP conversations and how to engage with residents and their families to provide goal-concordant, patient-directed care in the LTC setting. Track: Quality Sponsored by Regence NEW CMS LTC SURVEY PROCESS FOR NURSING FACILITIES Cynthia Vargo,, Manager, Nursing Facility Survey Unit, Oregon Department of Human Services In this session, hear from the DHS nursing facility survey team about the upcoming regulatory changes and survey process. They will provide an overview of the CMS regulatory reform and how the state survey agency is preparing for the changes. Attendees will gain insight into how the new LTC survey process will change and how f-tags will be renumbered. Don t miss your chance to hear how your survey will be impacted by the rule changes! Audience: NF Track: Requirements of Participation s, ONBOARDING: FROM COMPLIANCE TO CONNECTION Jillian Douglas,, Chief Learning Officer, Idea Learning Group We spend a huge amount of time and money finding the right people to join our team, but then what? On-boarding is about continuing the relationship built during recruitment, and sustaining a strong connection to the organization that promotes fulfilled and productive employees. Effective onboarding reduces turnover, strengthens teams, and boosts productivity. In this session, you will learn how you can take your on-boarding program from compliance to connection helping new employees establish a reason to stay! Examine the difference between orientation and onboarding. Identify the major milestones in an effective onboarding program. Receive a template to outline what employees should know, feel, and do at each major milestone in their onboarding experience. See examples that encourage new employees to take ownership of their own development. Track: Workforce Sponsored by Idea Learning Group

12 Join OHCA as we recognize outstanding individuals who go above and beyond to provide quality care to aging and disabled Oregonians throughout the state. Honor the recipients of the 2017 OHCA Awards for their hard work and dedication to residents and co-workers. Recipients for 12 awards will be recognized including Administrator of the Year, Caregiver of the Year, and Outstanding Business Partner of the Year. Tickets are avaialble for an additional fee Members: $29 Non-Members: $79 OPTIMIZING CARE FOR RESIDENTS LIVING WITH PARKINSON S DISEASE Melissa Greer, MPH, Education and Wellness Coordinator, Parkinson s Resources of Oregon Holly Chaimov,, Executive Director, Parkinson s Resources of Oregon The number of residents living with Parkinson s Disease continues to grow in long term care and community based care. Parkinson s is a progressive disorder of the nervous system that affects movement and residents with Parkinson s often have different care needs from other residents. In this session, education specialists with Parkinson s Resources of Oregon will share information with caregivers on how to meet those unique needs of residents living with Parkinson s and enhance their quality of life. Review the physiological causes and symptoms of Parkinson s Disease. Identify common anti-parkinson s medication and side effects. Describe PD medication management and how to identify when a person with PD is on/off. Explore a teamwork approach to PD care. Track: Direct Caregiver Sponsored by Parkinson s Resources of Oregon Tuesday, September 19, :30am - 1:00pm Awards Ceremony Luncheon Sponsored by Tuesday, September 19, :15pm - 2:15pm Concurrent Breakout Sessions CREATING CONFIDENT CARE PARTNERS IN YOUR MEMORY CARE COMMUNITY Christy Turner, CDP, CDCM, CCSI, Owner, DementiaSherpa. com Working in memory care can be tough, and you can t do it all yourself. Is your staff empowered to make decisions, handle difficult situations, and ready to roll with whatever comes their way--or are you constantly getting calls after hours, putting out one fire after another, and ready drop from exhaustion? When your team is confident, life gets better for everyone including your residents and their families, your team, and you. Join this session to learn simple, concrete ways to pump up your team and take quality to the next level in your memory care community. Determine the root cause of the lack of confidence in your team right now. Learn 5 ways to create confident care partners. Identify how to get confidence to spread like wildfire throughout your team. Master how to avoid a confidence deficit in the future., MEM Track: Leadership Sponsored by DementiaSherpa.com

13 DON T BE WATCHING THE REGULATORY DETECTIVES! BEST PRACTICES FOR DOING YOUR OWN INCIDENT INVESTIGATIONS Joe Greenman, JD, Shareholder, Lane Powell Gabriella Sanchez, JD, Shareholder, Lane Powell With both state and federal regulatory agencies increasing scrutiny on resident safety and quality of care in long term care settings, a basic protocol for handling day-to-day internal investigations is more important than ever. Having institutionalized policies and procedures for conducting timely investigations gives providers an opportunity to gather independent and objective facts and evidence. This allows providers an opportunity to understand the root causes of incidents, providing insight for improving systems and performing quality improvement. Conducting complete and thorough incident investigations gives providers the initiative to organize the true facts of any resident incident before regulators determine and evaluate those facts and circumstances. In this session, we will walk you through real life scenarios as we discuss these topics. Audience: NF Track: Legal/Risk Management Sponsored by Lane Powell HOW MUSIC AND TECHNOLOGY ARE ELEVATING COGNITIVE CARE Andrew Tubman,, Co-Founder, Chief of Therapeutics and Music, SingFit By providing your residents with regular, therapeutic, active music-making opportunities, you can quantitatively improve their quality of life and health while also creating a joyful, caring environment that is attractive to families and staff. As more staff, residents, and families engage in and understand the proven therapeutic benefits of active music making, the idea of having seniors do activities to fill time becomes antiquated. Purpose-driven programming is an integral and essential part of residents daily lives. In this presentation, certified music therapist Andy Tubman will take the audience on a musical journey that will reveal the science and business behind active music making and how it can help providers meet the needs of a wide variety of residents, including those with dementia, Parkinson s disease, and low vision. Learn how music and technology can elevate purposeful programming in your community while providing better outcomes for residents, marketing opportunities, brand differentiation, and resident and family satisfaction Track: Life Enrichment Sponsored by SingFit INNOVATIVE APPROACHES TO DEMENTIA CARE - PART 1 Sarah Kneisler, RMT/NHA, Consultant, Owner, Senior Innovative Solutions Recent research indicates that not only is the population of those over age 65 is increasing, so is the prevalence of dementia. Nationally there has been a focus on reducing the use of off-label antipsychotic medications and an increased focus on non-pharmacologic interventions. This seminar will focus on the outcomes of focused dementia surveys, discuss how the surveyor worksheets (Focused Dementia Care Toolkit) can be utilized to assess facility compliance and enhance optimal functioning for residents with dementia who are cared for in skilled care and assisted living facilities, and explain a variety of recognized dementia care research and best practices to provide care that promotes the highest level of functioning. Identify recognized dementia care guidelines, research, and best practices to provide care that promotes the highest level of functioning. Review assessment tools that promote enhanced resident care. Discuss managing challenging behavior. Audience: MEM Track: Quality, 1.0 Memory Care Credit REQUIREMENTS OF PARTICIPATION: CONDUCTING THE ANNUAL FACILITY ASSESSMENT: PART 1 - DESIGN Demi Haffenreffer, RN, MBA, President, Haffenreffer & Associates, Inc. The rules for completion of an annual facility assessment are in effect November This workshop will review the rule and the components required as part of this annual assessment. The presenter will discuss elements of design as well as implementation strategies in conducting the assessment. Participations will be provided tools and have an opportunity to identify some important elements for their own facilities. Review and discuss the key elements o this new requirement for an annual facility assessment. Identify the key components of design and implementation of a facility assessment. Understand how to coordinate the facility assessment with other requirements such as resident rights, quality of care, staff training and competency, infection control, QAPI and ethics, and compliance systems. Audience: NF Track: Requirements of Participation Sponsored by Haffenreffer & Associates

14 EMPOWERING LTC COMMUNITIES TO BUILD A CULTURE OF IMPROVEMENT Barbara Kohnen Adriance,, Senior Business leader for Learning and Innovations, CareOregon Lisa McKerlick, RN, BSN, Clinical Trainer and Developer, CareOregon Join the presenters for this session on how to implement LiveWell l methodologies into your community. LiveWell is a new methodology designed by CareOregon, Inc. to improve the safety, experience, and efficiency of long-term care supports and services delivered in a range of long term care settings. It provides the building blocks for creating and enhancing a culture of improvement, thereby meeting new requirements for QAPI and focuses on caregivers through a bottom up, top enabled empowerment methodology. LiveWell was developed by CareOregon through a grant from the State of Oregon to assist long-term care communities with quality, compliance, and the satisfaction of their residents. Currently 40 ALF/RCFs are participating in the two-year pilot program, and the program is open to SNFs and ACHs as well. Current participants report decreases in unplanned staff absence, resident falls, prescribed antibiotics for non-symptomatic UTIs, and prescribed antipsychotics. They report increases in staff satisfaction and engagement. Track: Quality Sponsored by CareOregon A TRAIL MAP TO NURSE DELEGATION: FEELING GOOD ABOUT THE JOURNEY Cynthia McDaniel, MSN, RN, CEO, Nurse Gerontologist, ElderWise, Inc. Do you feel good about nurse delegation? Are you confident in your skills? In this workshop, we will pull out the nurse delegation trail map and look at where we ve been (history and lessons learned) and the unfamiliar territory we are entering due to staff turnover, generational styles, and increasingly complex care. Successful delegation requires that a nurse know the process, limitations, and liability associated with nurse delegation. Join us as we study the trail map and build competence and confidence for this important journey. Map the process of nurse delegation. Discuss how to be successful with nurse delegation when staff turnover and nurse transitions occur. Recognize the limitations and liabilities related to nurse delegation. Identify ways to build competence and confidence in nurse delegation. Audience: ALF, RCF, IHC Track: Clinical s Sponsored by ElderWise, Inc.

15 Tuesday, September 19, :30pm - 3:30pm Concurrent Breakout Sessions MOCK ROOT CAUSE ANALYSIS WORKSHOP: PARTICIPATE IN THE SOLUTION! Mary Ludlum, BIS, RN, Patient Safety Consultant, Oregon Patient Safety Commission Barbara Wade, MS, BSN, RN, CPHQ, CPPS, Director Patient Safety Programs, Oregon Patient Safety Commission Suzanne Wood, HLC, EC, Patient Safety Consultant, Oregon Patient Safety Commission During this presentation, presenters and participants will perform a mock RCA that utilizes the tools the OPSC teaches during our Avoid Band-Aid Solutions: Strengthening Adverse Event Investigations program. Presenters will illustrate root cause analysis strategies to ensure that organizations are effectively analyzing underlying systems to determine where changes might reduce risk. The mock RCA will assist your organization in developing strong, system-level action plans to prevent similar adverse events in the future. The mock RCA subject will be based on one of the frequently reported event types in nursing facilities. Track: Clinical Sponsored by The Oregon Patient Safety Commission DON T FALL INTO THE VORTEX! MANAGING CHALLENGING BEHAVIOR Christy Turner, CDP, CDCM, CCSI, Owner, DementiaSherpa. com Direct care staff are the superstars who make every day awesome for our residents or the unlucky souls who get sucked into the vortex of challenging behaviors, screaming for help! Join this session to learn how to stay out of the vortex and what to do if you accidentally sucked in. Learn the language of behaviors. Learn to link cause and effect like the pro you are. Identify the quickest ways to get sucked into the behaviors vortex, so you can avoid it! Name at least 3 ways to get out of the challenge behaviors vortex. Track: Direct Caregiver s Sponsored by DementiaSherpa.com MARIJUANA USE POLICIES AND PRACTICES FOR RESIDENTS AND STAFF Gabriela Sanchez, JD, Shareholder, Lane Powell With marijuana s legalization in Oregon and other states, senior living and long term care providers are faced with changes to policies and practices regarding marijuana usage for residents and staff. Provide an overview of Oregon s law legalizing medical and/or recreational marijuana. Discuss the impact the new federal-level administration will have on the legalization of marijuana in states, including a discussion of the continued effectiveness of the Cole Memo and enforcement of federal laws. Consider the effect of legalization of marijuana in different care settings ranging from resident rights, storage and administration, Requirements of Participation, and risk management issues. Discuss employment implications for providers, including compliance with no-smoking workplace laws and drug use policies. Consider best practices for allowing or not allowing marijuana use in communities and facilities. Track: Leadership s Sponsored by Lane Powell INNOVATIVE APPROACHES TO DEMENTIA CARE - PART 2 Sarah Kneisler, RMT/NHA, Consultant, Owner, Senior Innovative Solutions Recent research indicates that not only is the population of those over age 65 is increasing, so is the prevalence of dementia. This seminar will focus on the outcomes of focused dementia surveys, discuss how the surveyor worksheets (Focused Dementia Care Toolkit) can be utilized to assess facility compliance and enhance optimal functioning for residents with dementia who are cared for in skilled care and assisted living facilities, and explain a variety of recognized dementia care research and best practices to provide care that promotes the highest level of functioning. Audience: MEM Track: Quality, 1.0 Memory Care Credit

16 HOW DO PEOPLE IN THE CARING INDUSTRY RESPOND IN A CARING WAY TO CONFLICT? Dave Thurber,, General Counsel and Litigation Manager, Alliance Insurance Group Apologies are very real ways for leadership, line staff, and organizations to neutralize or resolve conflicts, especially if clarity of expectations is needed or liability is at stake. In this session, the presenters will discuss what a genuine apology is and how to apologize without crossing the line into an admission of guilt. They will also discuss how to empower staff and use apologies internally at a very early stage with families and employees and externally in a mediation. Recognize the importance of clarity of expectations in any relationship to preemptively minimize conflict. Illustrate how an apology can be used to neutralize and resolve conflict without crossing the line into admissions of guilt. Review how the law will protect an apology and what considerations are given to the regulator and/ or insurance company if the dispute has become a regulatory matter or potential claim to be covered. Discuss how to empower line staff to engage in apologies with each other and upstream with a boss or family or resident. Clarify how to set the resolution process in motion at a very early stage with the family or employee and externally in a mediation. Track: Legal/Risk Management Sponsored by Alliance Insurance Group HOW VIRTUAL REALITY IS IMPROVING RESIDENT QUALITY OF LIFE AND ENHANCING LIFE ENRICHMENT PROGRAMS Randall Scott White,, Founder, Venture VR, Venture VR This session will take the audience through the benefits and details of virtual reality experiences for the elderly, presenting first-hand knowledge and various case studies from across the country. Attendees will gain an understanding of the different levels of VR they might incorporate into their activity programs, from introductory to full-immersion experiences that are improving the lives, outlook, and rehabilitation of elderly residents. Track: Life Enrichment Sponsored by Venture VR REQUIREMENTS OF PARTICIPATION: CONDUCTING THE ANNUAL FACILITY ASSESSMENT: PART 2 - IMPLEMENTATION Demi Haffenreffer, RN, MBA, President, Haffenreffer & Associates, Inc. The rules for completion of an annual facility assessment are in effect November This workshop will review the rule and the components required as part of this annual assessment. The presenter will discuss elements of design as well as implementation strategies in conducting the assessment. Participations will be provided tools and have an opportunity to identify some important elements for their own facilities. Review and discuss the key elements o this new requirement for an annual facility assessment. Identify the key components of design and implementation of a facility assessment. Understand how to coordinate the facility assessment with other requirements such as resident rights, quality of care, staff training and competency, infection control, QAPI and ethics, and compliance systems. Audience: NF Track: Requirements of Participation Sponsored by Haffenreffer & Associates BECOMING A THOUGHT LEADER IN RECRUITING TOP TALENT Scott Sadler, CMEC, Executive Coach, National Public Speaker, Facilitator, Creative Conflict Solutions Today s market place in every service organization is struggling to find top talent or even any talent at all. This market requires long term care providers to adapt and overcome antiquated habits and beliefs surrounding how we recruit, keep, and promote our human capital. In this session, Scott will guide a conversation around the possible solutions to this crisis. He will address what makes a strong work culture and how to set the bar high enough to win over potential employees and keep the ones you have from leaving. Scott will share some foundational tools for use in the recruiting, onboarding, and retention process around coaching communication and organizational transparency. Track: Workforce