PROGRAMME. Friday, 3 rd March, :00 9:00 Registration

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1 PROGRAMME Friday, 3 rd March, :00 9:00 Registration 9:00 9:30 Opening Ceremony & Formalities - Piet Vanden Bussche (BE) President of EQuiP - Andrée Rochfort (IRL) Secretary of EQuiP - John Gillman (IRL), Chairman of the Board ICGP - Anna Stavdal (NO) President of Wonca Europe 9:30 10:30 FRIDAY MORNING THEME 1: Safer Healthcare: The unique context of safety in general practice and its interfaces Moderators: Isabelle Dupie (FR) and Andrée Rochfort(IRL) Safer healthcare: strategies for the real world PROF. CHARLES VINCENT (UK) Professor of Psychology, Professor Clinical Safety Research, Imperial College, London. Author of Patient Safety BMJ Books, and of Safer Healthcare Safer Strategies for the Real World with Prof René Amalberti Which Framework for Patient Safety in General Practice? DR. JEAN BRAMI (France) GP in Paris, Author of Patient Safety in General Practice with Prof René Amalberti 10:30 11:00 Tea/Coffee 11:00 12:15 PARALLEL SESSION 1 (Choose A or B or C or D) A. B. C. Prescribing safely for patients in general practice case based CME small group learning methods (Quality Circles model) Stephanie Dowling, Ken Harte, Tom English, Claire McNicholas, Laoise Byrne, Henry Finnegan, Ireland Safety inequalities related to socio-economic status: how primary care may reduce them Hector Falcoff, France, Piet Vanden Bussche, Belgium, Isabelle Dupie, France Poster Social disparities in patient safety: A systematic literature review

2 Moderator:Katrin Martinson (EE) Sara Willems, Carlotta Piccardi, Lise Hanssens, Jens Detollenaere, Belgium Learning from Events in General Practice Suzanne Creed, UK Safer surgery in primary care: a new Irish tool for measuring and monitoring outcomes of surgical procedures in general practice. Niall Maguire, Ireland D. Moderator David Rodrigues (P) Take 5 initial outcomes from a regional exercise in improving care for individuals with complex comorbidities Brendan O Shea, Philip Ahern, Garvan Browne, Brefni Reynolds, Kevin Moore, Muiris De Bhulbh, John O Shea, Ireland Take 5 Implementing Quality & Safety tools within general practice for use in those with chronic diseases Mary Kearney, John Quinn, Andrina O Brien, David Moore, John O Shea, Ireland Safe care for patients with chronic diseases - data from Electronic Medical Records helps to create safer structures Eva Arvidsson, Sweden A Risk matrix: How to improve quality and safety in Community Health Centre Ljubljana Tonka Susic, Slovenia 12:15 13:00 Plenary Session and Open Floor Discussion Theme 1 Panel Members: Jean Brami (FR), Charles Vincent (UK), Paul Bowie (UK), Anna Stavdal (NO) Sara Willems (BE), Brendan O Shea (IRL) 13:00 14:00 Lunch 14:00 15:00 FRIDAY AFTERNOON THEME 2 How can we make general practice a safer, healthier and more effective place to work, within a changing healthcare system? Moderator: Maria Pilar Astier Pena (ES) José Miguel Bueno Ortiz (ES) The limits of evidence may be found in the grey zones of uncertainty where science meets art (James 1999) DR. ADRIAN ROHRBASSER (Switzerland) Head of Managed Care Santémed / General Practitioner in Switzerland & Member of EQuiP. Leader of EQuiP Working Group on Knowledge Translation for Quality Improvement in Quality Circles (also known as CME Groups) Linking physician wellbeing to patient safety in primary care: When happy physicians equal safe patients DR. EFHARIS PANAGOPOULOU (Greece) Assistant professor of health psychology in the Medical School of Aristotle University in Greece

3 15:00 16:15 PARALLEL SESSION 2 (Choose E or F or G or H) E. F. G. H. Moderator Claire Collins (IRL) Overdiagnosis and patient harm: how unsafe is striving for certainty? Adrian Rohrbasser, Switzerland How European Health Systems and Professional Organisations support GPs with job burnout: individual and organisational strategies to promote patient safety Andrée Rochfort, Ireland, Zlata Ozvacic Adzic, Croatia, Claire Collins, Ireland, Mehmet Ungan, Turkey, Jean Karl Soler, Malta Physician Wellbeing and Inner Happiness Key paradigms for a Safer Patient Journey Mark Rowe, Ireland Report on the Norwegian College of General Practice Position paper on Appropriate use of Healthcare Resources Gunnar Olsen, Norway Open disclosure about adverse incidents in general practice: What s the effect of connecting them with possible discontent and complaints in future? Stijn van den Broek, Netherlands How to build resilience and overcome burn out Anna McHugh, Ireland The Safe Use of Texting (SMS) in Irish General Practice Aoife Lyons, Dorothy Leahy, Matt Dahm, Diarmuid Quinlan, Ireland 16:15 16:30 Tea/Coffee stretch break 16:30 17:30 Plenary Debate: Patient Safety Policy, Capacity and Resources in General Practice Panel Members: Adrian Rohrbasser (CH), Efi Panagopoulou (GR), Ronan Boland (IRL), Rita Doyle (IRL), Maria Pilar Astier (ES) 18:30 Irish Traditional Entertainment and Dinner

4 Saturday, 4 th March, :00 9:00 Registration 9:00 9:30 Opening formalities and Agenda Day 2 Piet Vanden Bussche (BE) President of EQuiP & Andrée Rochfort (IRL) Secretary of EQuiP Gerry Cummins (IRL), President ICGP Anna Stavdal (NO) President Wonca Europe 9:30 10:30 SATURDAY MORNING THEME 3 Facilitating Safety : Policy & Safety Culture, Staff & Patient Participation, Safer Transitional Care in the practice interfaces Moderator: Zlata Ozvacic (Croatia) Diarmuid Quinlan (IRL) Tea/Coffee Patient, Family and community Engagement: a global overview 11:00 12:15 PARALLEL SESSION 3 (Choose I or J or K or L) MS. KATTHYANA APARICIO Programme Officer, Patient Safety and Quality Improvement World Health Organization headquarters in Geneva, Switzerland Grease in the Wheel of Improving Positive Patient Safety Culture in Practice DR. DORIEN ZWART (Netherlands) Associate Professor, Department of General Practice, Julius Center, University Medical Center, Utrecht, The Netherlands I. Poster J. K. Moderator Mary Gray (IRL) Moderator Karena Hanley (IRL) Managing conflict and aggression in General Practice Suzanne Creed, UK EQuiP Delegates perceptions on the Medical Office Survey on Patient Safety Culture Isabelle Dupie, André Nguyen Van Nhieu, France A systematic review of primary care safety climate survey instruments: their origins, psychometric properties, quality and usage Ciara Curran, Sinead Lydon, Maureen Kelly, Andrew Murphy, Chloe Walsh, Paul O Connor, Ireland

5 K. (Continued) L. Moderator Sarah Maguire (IRL) Safety Climate Measurement in Ireland a comparison with England and Scotland Ciara Curran, Sinead Lydon, Maureen Kelly, Andrew Murphy, Ireland The Safety Climate in Primary Care (Sap-C) Study: A randomised controlled feasibility study Paul O Connor, Ireland, Sinead Lydon, Ireland, Margaret Cupples, UK, Nigel Hart, UK, Andrew Murphy, Ireland, Ciara Curran, Ireland Safety culture in Norwegian Primary Care Gunnar Bondevik, Dag Hofoss, Ellen Catharina Tveter Deilkås, Norway Testing of the Slovenian version of the safety attitudes questionnaire ambulatory version Zalika Klemenc Ketis, Slovenia, Ellen Catharina Tveter Deilkås, Norway, Dag Hofoss, Norway, Gunnar Bondevik, Norway Transitional patient safety in the Netherlands: a qualitative study on patient participation Judith Poldevaart, Leida Reijnders, Antoinette De Bont, Niek De Wit, Dorien Zwart, Netherlands How differences between primary and hospital care shape transitional patient safety; a qualitative study Judith Poldevaart, Leida J. Reijnders, Antoinette A. de Bont, Marije A. van Melle, Niek J. de Wit, Dorien L.M. Zwart, Netherlands 12:15 13:00 Plenary Panel including Patient Perspectives Katthyana Apricio Reyes (CH),Dorien Zwart (NL), Caroline McGuigan SOS Suicide or Survive (IRL), Melissa Redmond, National Lead, WHO Patients for Patient Safety Champion (IRL) 13:00 14:00 Lunch 14:00 15:00 SATURDAY AFTERNOON THEME 4 Implementing Patient Safety using Practical Safety Tools & Methods for General Practice, & Involving Patients and Staff. Moderators: Jan Kovar (CZ), André Nguyenvan Nhieu (FR) Risk Management and Safety Strategies for Patients and Healthcare Professionals in the Primary and Secondary Care Interface an Irish Perspective PROF. WALTER CULLEN (Ireland) Professor of Urban General Practice, School Of Medicine, UCD, Dublin Safety Tools and Methods for General Practice - A Scottish Perspective Dr. PAUL BOWIE (Scotland) Programme Director (Safety and Improvement). NHS Education for Scotland, Glasgow. Hon Senior Lecturer Institute of Health and Wellbeing University of Glasgow

6 15:00 15:15 Tea/Coffee / Stretch break in advance of final sessions 15:15-16:30 PARALLEL SESSION 4 (Choose M or N or O or P) M. N. O. P. Moderator Jan Van Lieshout (NL) Complaints Management in General Practice Good service, bad service, and lip service Mary Davin Power, Ireland Management of Test Results for General Practice Staff Julie Price, UK De-prescribing as a patient safety tool in primary care María-Pilar Astier Pena, Jose-Miguel Bueno-Ortiz, Spain A patient centered, safer and more efficient way for prescribing warfarin in primary care Rita Fernholm, Jonas Hermansson, Sweden Could the collaboration between general practitioner and clinical pharmacist increase the safety and quality of care at primary health care level? Erika Zelko, Mate Štuhec, Slovenia Methotrexate: A novel approach to safer use of potentially toxic medication Diarmuid Quinlan, Ireland Quality improvement cycle to a safer medication renewal in a rural GP practice Diogo Tavares Silva, Paulo Louro da Silva, David Silvério Rodrigues, Portugal 16:30 17:00 Implementing Safety Improvements: Capacity and Resources. What is Needed? Final Plenary & open discussion on future needs for European General Practice Walter Cullen (IRL), Paul Bowie (UK) Prizes for Best Poster, Best Paper and Best. Prizes presented by Fintan Foy CEO ICGP (IRL) and Piet Vanden Bussche President of EQuiP (BE)Moderators: Piet Vanden Bussche (BE) and Andrée Rochfort (IRL) Close of conference

7 POSTERS 1. Developing a response plan to an unexpected serious adverse event in a health centre Maria Pilar Astier Pensa, Jose-Miguel Bueno-Ortiz, Spain 2. An electronic intervention resulting in improved lithium monitoring Ciara Curran, Catherine O Mahony, Ireland 3. Stroke and Atrial fibrillation: We can do much better. Diarmuid Quinlan, Ireland 4. Repeat Prescribing risk assessment across 48 GP practices in a NHS CCG Julie Price, UK 5. Maintaining Patient Safety at a GP led Methadone Clinic - A Study of Psychotropic Use and Polypharmacy Niall Cronin, Patrick Halligan, Ireland 6. Exploring the process of developing a Never Events list for general practice Diane Baylis, UK 7. Medication changes made in the hospital and their documentation in the medical record of the general practitioner: a medical record review study Judith Poldevaart, Marije van Melle, Sanne Willemse, Niek de Wit, Dorien Zwart, Netherlands 8. Physician Pharmacist communication about potentially severe drug interactions Guido Schmiemann, Alexandra Pulst, Germany 9. Abdominal Aortic Aneurysm: Qui curat vincit (He who cares, wins) Diarmuid Quinlan, Ireland 10. Prescribing Safety Indicators, an example with Irish General Practice software Ealga Beary, Ireland 11. Burnout in Irish General Practice (GP) Trainees in the Mid-Leinster Specialist Training Scheme Edwina O Malley, Nick Fenlon, Ireland 12. Significant Event Analysis in General Practice; A quality improvement project John Brennan, Ciara Kelly, Ireland 13. Is general practice appropriately prescribing and providing adequate follow up for patients on Novel Anticoagulants Orla Crowley, Ireland 14. Assessment of blood pressure and cardiovascular risk factor monitoring in uncomplicated hypertensives in a Galway GP practice Maeve Byrne, Eugene O Beirn, Ireland 15. Self-monitoring of blood glucose in non-insulin treated type 2 diabetes - an evaluation and quality improvement cycle Vanessa Sa, Alexandra Mendonça, Diogo Tavares, Magda Coutinho, Pedro Barreira, Portugal 16. Patient Safety: Top Tips for GP s in Training John Brennan, Ireland 17. To determine if the care of Nursing Home residents with diagnosed dementia in Courthouse Road Medical Practice is in line with best practice Clare Daly, Ireland

8 Posters Continued Human Papilloma Virus (HPV) Vaccination amongst Men who have Sex with Men (MSM) in Ireland: GPs' awareness and vaccination rates Diarmuid Scully, Niamh Irving, Miriam Daly, Aisling Ní Shúilleabháin, Ireland 19. Infection Prevention and Control in General Practice Suzanne Creed, UK 20. Medical Records for Primary Care Clinicians Julie Price, UK 21. Safer Transitional Care Mary Gray, Geoff McCoombe, Ireland 22. Safer Clinical Photography in General Practice Thomas Lynch, Isle of Man 23. An audit of prescribing for elderly patients using the STOPP criteria Eilis Murphy, Declan Mathews, Ireland 24. Diagnostic ultrasound in general practice in Ireland A descriptive study Ciara McDonald, Lucia Gannon, Ireland

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