The medical office survey on patient safety culture MOSPSC!
|
|
|
- Pamela Sullivan
- 6 years ago
- Views:
Transcription
1 The medical office survey on patient safety culture MOSPSC! Opinions and views! of EQuiP network General Practitioners! Dr Isabelle DUPIE! Dr André NGUYEN VAN NHIEU! EQuiP Conference Dublin 4 th March 2017
2 Declaration of Financial Interests or Relationships Speaker Name: André NGUYEN VAN NHIEU I have no financial interests or relationships to disclose with regard to the subject matter of this presentation.
3 Declaration of Financial Interests or Relationships Speaker Name: Isabelle DUPIE I have no financial interests or relationships to disclose with regard to the subject matter of this presentation.
4 Context! EQuiP Conference Dublin 4 th March 2017
5 The safety culture of an organisation is the product of the individual and group values, attitudes, competencies and patterns of behaviour that determine the commitment to,and the style and proficiency of, an organisation s heath and safety programmes.! To explore the link between the risks patients face and! the way things are done in our practices! Whereas safety culture was initially seen as potentially directly impacting on safety, there was now a growing awareness that it might provide only a necessary foundation!! Organisations with a positive safety culture are characterised by:!! communcations founded on mutual trust! shared perceptions of the importance of safety! Confidence in the efficacity of preventive measures!
6 Patient Safety! in primary care! A lower technology environment! ut! Millions of interaction occuring every day! A high heterogeneity in its organisation! Complex and various organisational arrangements etween primary and secondary care interface! The role of patient in patient safety! How to measure safety culture! in Primary care organizations?!
7 The LINNAEUS-PC collaboration had put forward two tools to assess safety culture in a organisation :! the primary care version of the Manchester Patient Safety Framework (MaPSaF)! the Medical Office Survey on Patient Safety Culture (MOSPSC) from the Agency for Healthcare Research and Quality (AHRQ)! Both these tools have been field-tested in primary care settings in several European states.
8 Survey designed specifically for outpatient medical office providers and staff! Asks for their opinions about the culture of patient safety and health care quality in their medical offices.! Designed to measure the culture of patient safety! in an organisation (single medical office)! With at least 3 providers! To be completed by ALL staff and providers! Need confidentiality!
9 Source the «Survey User s Guide» Can be used as : A diagnostic tool to assess the status of patient safety culture in a medical office.! An intervention to raise staff awareness about patient safety issues.! A mechanism to evaluate the impact of patient safety improvement initiatives.! A way to track changes in patient safety culture over time. Comparison : To allow medical offices to compare their patient safety culture survey results with other medical offices!
10 Source the «Survey User s Guide» Can be used as : A diagnostic tool to assess the status of patient safety culture in a medical office.! And what do EQuiP An intervention to raise staff awareness about delegates think about the patient safety issues.! survey?! A mechanism to evaluate the impact of patient safety improvement initiatives.! A way to track changes in patient safety culture over time. Comparison : To allow medical offices to compare their patient safety culture survey results with other medical offices!
11 AIM! EQuiP Conference Dublin 4 th March 2017
12 ! 38 European GPs motivated by quality improvement in family medecine!! The aims of our study :! To spread the tool among EQuiP delegates! To explore their views and opinions on the MOSPSC! To explore with them the feasibility of the MOSPSC among European countries!
13 METHODS! EQuiP Conference Dublin 4 th March 2017
14 + MOSPSC! 10 dimensions of PSC! 60 questions! Feasibility! Opinion on the practical feasibility! Group interview! Cross-sectional study! Nov 15 - Apr 16!! +! Characteristics! 8 Individual interviews! Feasibility of a study on Patient Safety Culture!
15 Results! Part 1 : Participants Characteristics! Part 2 : Questionnaires results (MOSPSC + feasibility)! Part 3 : Qualitative approach!
16 Characteristics! Participation Rate 29/40 (72,5%) 19 countries involved Male 63% / Female 37%
17
18
19 Structure! 76% working in one location! 63,3% working only with GPs and 10% in singlehanded practice 26,8% working with primary care providers! 10% working with specialists!
20 Structure (2)! Only 4 delegates have specialists in their practice! 27% have a nurse practitioner! 56% have a nurse! 20% work with midwives in their practice! 86% with no secretary!
21 Medical Office Survey on Patient Safety Culture!
22 AHRQ Questionnaire! Based on the Hospital Survey on Patient Safety Culture! 60 questions / 12 dimensions of PSC! Used from the billing staff to the director of the practice/office!
23 Level of providers! 1. Overall Perceptions of Patient Safety and Quality 2. Owner/Managing Partner/Leadership Support for Patient Safety 3. Communication Openness 4. Communication About Error 5. Teamwork
24 Level of structure! 1. Owner/Managing Partner/Leadership Support for Patient Safety 2. Patient Care Tracking/Follow-up 3. Office Processes and Standardization 4. Information Exchange with Other Settings 5. Organizational Learning 6. Staff Training
25 Presenting the results:! radial plots! - 1 radius = 1 dimension - 1 cercle = scale of results in mean % - Colour = provider
26 0 1/4 1/2 3/ /4 0 1/4 1/2 3/ /4 0 1/4 1/2 3/ /4 0 1/4 1/2 3/ /4 Focus on Work Pressure! C3 : In this office, we often feel rushed when taking care of patients! C3 24% 17% 59% Positive Neutral Negative C6 : We have too many patients for the number of providers in this office! C6 24% 31% 45% Positive Neutral Negative C11 : We have enough staff to handle our patient load! C11 41% 28% 31% Positive Neutral Negative C14 : This office emphasizes teamwork in taking care of patients! C14 48% 14% 38% Positive Neutral Negative
27 Equip Meeting Prague 21-23rd April 2016
28 Positive safety culture! or developed when 75% positive answers or more on a dimension! =<50% : potential for improvement!
29 with 81% and 86% 56%
30 What about comparing countries?!
31 Denmark Spain «Saisissez une citation ici.»! -Gilles Allain!
32 Rating Patient Safety? 73% rated as good or very good 32
33 Feasibility study!
34 Understanding PS Culture! 53,3% felt it help them understanding PSC! 40% couldn t say if it helped or not «it helped in some way as it opened my mind for things like timely availability of laboratory results as part of safety»
35 Feasible or not?! 73,3% think the results will help organizations to decide to improve safety! 63% find it would be interesting to use MOSPSC! 46% think it would be feasible in their country / 43% without financial support!
36 Who wants to join?! 63,3% would like to be involved! Already 5 versions of MOSPSC (English, French, Spanish, Danish, Portuguese)
37 QUALITATIVE DATAS! EQuiP Conference Dublin 4 th March 2017
38 1- After seeing the survey, how do you think this tool could be used in your medical office?!! 2 - If you wanted to launch the survey in your practice, what would be the positive points put forwards?!! 3 - What could be the benefits of using the tool to compare the practices /primary care structures in your country and between european countries?! WORKSHOP / Focus group! April 24th 2016!! 9 participants! 8 GPs - 5 EQuiP delegates! 1 director of Agency for! Healthcare Quality!! 3 Questions :!
39 ! 1. Positive feedbacks given to the survey tool! 2. Some precautions highlighted by participants! 3. Concerns and reluctance factors! 4. Comparison of the structures!!
40 !! ositive feedbacks given to the survey! It increases the awareness of patient safety in primary care! "They really want to open disclosure with the problem they have. They use the clinical system and they were proud they were able to talk because they thought medical doctors and nurses didn t want to talk about these things It helps, first of all to realize what you are not doing right and what you are doing right We try to understand and share about this patient incidents. Perhaps this survey could initiate that kind of review in a structure
41 !! Positive feedbacks given to the survey! It raises interesting questions about their practices including office organization and teamwork.! The survey is useful mostly as a starting point! «The usefulness of this survey is probably to begin a discussion between the healthcare professionals inside the structure.»! The same questionnaire is addressed to different people so we have the perceptions of different professionals! I m working with 14 people in my practice; The first problem will be the openness in communication. So that would be a big issue! And I think it can be used as a starting point for discussion because it s actually not a survey on patient safety but it s a survey on views of professionals about patient safety!!
42 Positive feedbacks given to the survey tool! It spots the weakness points where improvements are necessary from the viewpoint of the team members, and by a participative non-top-down process! «For my practice, it is useful because it helps you to reflect on what you re doing everyday»! «If they think there is a problem in any area of functioning like communication, they have to list that. Then the only advice to use that as a starting point of discussion.»! «On the other hand, if we have that spider web, it would set an agenda for the to start with»!
43 ome precautions highlighted by participants! To handle these necessarily sensitive issues, a proper presentation of the survey is needed! Benefits of the survey presuppose a sufficient trust within the team and regarding the goals and uses of the outcomes.! So I think this would be useful if everybody in the practice trusted each other enough to cope with the responses to deal with them!! Conducting an investigation when a problem is already known might not serve the team! There is no point measuring a problem that we already know. What we need is take action!!
44 !! Concerns and reluctance factors! Lack of time but a challenge to face! I think in general I think practices in my country would not take this on because they don t have the time! We tried to make several protocols to better communicate but it takes time and we don t have enough time! We face complexity with patients, more comorbidities, polypharmacy so if we don t aware, we will be just in the border of mistakes all the time and it s quite difficult for people We have a challenge to do. We need to take time!
45 ! Concerns and reluctance factors!.! Validity of the questionnaire! «The questionnaire is deemed too long and would need to be shortened»!. «The risk to lose validity is too great and that a new validation would require too much preliminary work»! That s one step. The other step is the validation of how much it can be reproducible, how much is it actually reliable if you do it in different professions?
46 ! oncerns and reluctance factors! Very negative views were also voiced In some countries, the prospect of having to complete one more questionnaire no longer is accepted.! I wouldn t be able to launch a questionnaire at this very moment. There is a very strong wind against ticking any box! Some people no longer believe in the possibility of change at the local level. They feel that the decisions must be taken at the health care system level.! Who s going to make the changes? Because then it becomes a system problem?! Others consider the tool insufficient! I m missing the patient perspective!
47 ! Concerns and reluctance factors!! Comparisons between teams (or countries) are generally seen as irrelevant! Comparing countries will not be possible unless you compare the context! Who will do something about that? So comparing practices, how helpful is that?!!
48 Conclusion! EQuiP Conference Dublin 4 th March 2017
49 !! onclusion! The survey is best seen by EQuiP delegates as a starter for a reflexive process of discussion.! This process is very valuable if it addresses the real concerns and problems as felt by the field professionals, and leads to actions and improvements.! We need solutions to «take time» for quality improvement process in general practice.! Its use to compare organizations seems not relevent to EQuiP delegates!!
SURGEONS ATTITUDES TO TEAMWORK AND SAFETY
SURGEONS ATTITUDES TO TEAMWORK AND SAFETY Steven Yule 1, Rhona Flin 1, Simon Paterson-Brown 2 & Nikki Maran 3 1 Industrial Psychology Research Centre, University of Aberdeen, Aberdeen, Scotland, UK Departments
Creating a Culture in Support of Patient Safety
Session: L11 Ms. Ching has nothing to disclose Ms. Derheimer is an employee of the Virginia Mason Institute; a not-for-profit organization that provides education and training in the Virginia Mason Production
A Study to Assess Patient Safety Culture amongst a Category of Hospital Staff of a Teaching Hospital
IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) e-issn: 2279-0853, p-issn: 2279-0861.Volume 13, Issue 3 Ver. IV. (Mar. 2014), PP 16-22 A Study to Assess Patient Safety Culture amongst a Category
Measure what you treasure: Safety culture mixed methods assessment in healthcare
BUSINESS ASSURANCE Measure what you treasure: Safety culture mixed methods assessment in healthcare DNV GL Healthcare Presenter: Tita A. Listyowardojo 1 SAFER, SMARTER, GREENER Declaration of interest
Medical Office Survey on Patient Safety Culture Initiatives
Medical Office Survey on Patient Safety Culture Initiatives MARIAH RAMIREZ MENTOR: KATHY DONOHUE BSN,MBA,CHCQM,CPPS DIRECTOR AMBULATORY QUALITY CEQI Agenda I. The Reality of Medical Errors II. Definition:
Patient Safety Assessment in Slovak Hospitals
1236 Patient Safety Assessment in Slovak Hospitals Veronika Mikušová 1, Viera Rusnáková 2, Katarína Naďová 3, Jana Boroňová 1,4, Melánie Beťková 4 1 Faculty of Health Care and Social Work, Trnava University,
DISCLOSURE HOSPITAL ACCREDITATION: AIM OR MEANS. No Conflict of interest to declare PAUL VAN OSTENBERG, DDS, MS
HOSPITAL ACCREDITATION: AIM OR MEANS 22 ND EAHP CONGRESS 22-24 MARCH 2017 CANNES, FRANCE PAUL VAN OSTENBERG, DDS, MS DISCLOSURE No Conflict of interest to declare 1 QUESTIONS 1.It is likely that there
Statewide Patient Safety Culture: North Carolina HSOPS and Medical Office SOPS
Statewide Patient Safety Culture: North Carolina HSOPS and Medical Office SOPS What is safety culture? The safety culture of an organization is the product of individual and group values, attitudes, perceptions,
Development and assessment of a Patient Safety Culture Dr Alice Oborne
Development and assessment of a Patient Safety Culture Dr Alice Oborne Consultant pharmacist safe medication use March 2014 Outline 1.Definitions 2.Concept of a safe culture 3.Assessment of patient safety
Deliverable 3.3b: Evaluation of the call procedure
Project acronym CORE Organic Plus Project title Coordination of European Transnational Research in Organic Food and Farming Systems Deliverable 3.3b: Evaluation of the call procedure Lead partner for this
Measuring Patient Safety Culture Manual, Part I: Getting Started & Planning Your Survey Process
The Armstrong Institute for Patient Safety and Quality Measuring Patient Safety Culture Manual, Part I: Getting Started & Planning Your Survey Process This manual has been adapted from the publically available
FORMING PRACTICAL COMPETENCE IN HEALTH PROMOTION
Trakia Journal of Sciences, Vol. 13, Suppl. 2, pp 188-191, 2015 Copyright 2015 Trakia University Available online at: http://www.uni-sz.bg ISSN 1313-7050 (print) doi:10.15547/tjs.2015.s.02.040 ISSN 1313-3551
Hospital Survey on Patient Safety Culture: Debrief and Action Planning
Hospital Survey on Patient Safety Culture: Debrief and Action Planning August 7, 2018 A partnership of the Healthcare Association of New York State and the Greater New York Hospital Association 1 Three
TRAVEL HEALTH CLIENT SATISFACTION
TRAVEL HEALTH CLIENT SATISFACTION SURVEY RESULTS REPORT August, 4 TABLE OF CONTENTS Executive Summary and Recommendations... 1 Summary... 1 Recommendations... 2 Introduction... 3 Background... 3 Objectives
Resilience Approach for Medical Residents
Resilience Approach for Medical Residents R.A. Bezemer and E.H. Bos TNO, P.O. Box 718, NL-2130 AS Hoofddorp, the Netherlands robert.bezemer@tno.nl Abstract. Medical residents are in a vulnerable position.
Composite Results and Comparative Statistics Report
Patient Safety Culture Survey of Staff in Acute Hospitals Report April 2015 Page 1 Table of Contents Executive Summary 3 1.0 Purpose and Use of this Report 8 2.0 Introduction 8 3.0 Survey Administration
In Focus. Important renewal information for operating department practitioners. and social workers
In Focus The Health and Care Professions Council Newsletter Issue 43 October 2012 Inside this issue Page Important renewal information for operating department practitioners and social workers We have
Common mental health problems: Supporting school staff by taking positive action
Common mental health problems: Supporting school staff by taking positive action Advice, strategies and solutions for governing bodies, employers, line managers, teachers and school staff. Introduction
CHILDREN S HOSPICE ASSOCIATION SCOTLAND
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Nursing Support Worker Job Family: Care Location: Rachel House or Robin House Responsible to: Senior Staff Nurse Salary: CHAS Band 3 2. JOB PURPOSE Working
Edinburgh Carer survey 2017
Edinburgh Carer survey 2017 Summary report March 2018 1. Introduction 1.1 Background VOCAL - The Voice of Carers Across Lothian - commissioned Scotinform to undertake its biennial survey of carers in
THE ORGANIZATION AND MANAGEMENT OF INTENSIVE CARE UNITS. School of Public Health University of California, Berkeley
THE ORGANIZATION AND MANAGEMENT OF INTENSIVE CARE UNITS School of Public Health University of California, Berkeley Principal Investigator: Stephen M. Shortell, Ph. D. Senior Investigators: Denise M. Rousseau,
Regional Ministry of Health Mental Health Programme Public Health Service, Regional Ministry of Health from the Government of Andalusia / Spain
Tags: Mental Health; Country: Spain; Language: English; Year: 2013; ESN Conference 2013 (Dublin); updated in August 2015 Programme s Socio-educational Group in Primary Health Care (GRUSE) name Organisation/
TRAINING NEEDS OF EUROPEAN PSYCHIATRIC MENTAL HEALTH NURSES TO COMPLY WITH TURKU DECLARATION. by Stephen Demicoli
TRAINING NEEDS OF EUROPEAN PSYCHIATRIC MENTAL HEALTH NURSES TO COMPLY WITH TURKU DECLARATION by Stephen Demicoli BACKGROUND / AIM Substantial changes to the roles and responsibilities of psychiatric mental
NHS Somerset CCG OFFICIAL. Overview of site and work
NHS Somerset CCG Overview of site and work NHS Somerset CCG comprises 400 GPs (310 whole time equivalents) based in 72 practices and has responsibility for commissioning services for a dispersed rural
4. Hospital and community pharmacies
4. Hospital and community pharmacies As FIP is the international professional organisation of pharmacists, this paper emphasises the role of the pharmacist in ensuring and increasing patient safety. The
Understanding safety culture to improve the safety of individual patients
Understanding safety culture to improve the safety of individual patients Prof Darren Ashcroft Director, Centre for Innovation in Practice School of Pharmacy and Pharmaceutical Sciences University of Manchester,
Measuring healthcare service quality in a private hospital in a developing country by tools of Victorian patient satisfaction monitor
ORIGINAL ARTICLE Measuring healthcare service quality in a private hospital in a developing country by tools of Victorian patient satisfaction monitor Si Dung Chu 1,2, Tan Sin Khong 2,3 1 Vietnam National
TRENDS IN QUALITY AND SAFETY IN FAMILY MEDICINE
DEPARTMENT OF FAMILY MEDICINE AND PRIMARY CARE TRENDS IN QUALITY AND SAFETY IN FAMILY MEDICINE Dr. Piet Vanden Bussche, EQuiP President GP in a group practice in Belgium Lecturer at Ghent University, Dep.
Casemix Measurement in Irish Hospitals. A Brief Guide
Casemix Measurement in Irish Hospitals A Brief Guide Prepared by: Casemix Unit Department of Health and Children Contact details overleaf: Accurate as of: January 2005 This information is intended for
14 Effort, reward and effort-reward-imbalance in the nursing profession in Europe
14 Effort, reward and effort-reward-imbalance in the nursing profession in Europe Hans-Martin Hasselhorn, Maria Widerszal-Bazyl, Pjotr Radkiewicz and the NEXT-Study Group Introduction There is evidence
2016 National NHS staff survey. Results from Wirral University Teaching Hospital NHS Foundation Trust
2016 National NHS staff survey Results from Wirral University Teaching Hospital NHS Foundation Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for Wirral
Supplemental materials for:
Supplemental materials for: Krist AH, Woolf SH, Bello GA, et al. Engaging primary care patients to use a patient-centered personal health record. Ann Fam Med. 2014;12(5):418-426. ONLINE APPENDIX. Impact
CHILDREN S HOSPICE ASSOCIATION SCOTLAND
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Staff Nurse Job Family: Care Location: Rachel House or Robin House Responsible to: Charge Nurse Salary: CHAS Band 5 2. JOB PURPOSE Working within the culture,
BNS/BNT: DIRECT APPLICATION FORM:
BNS/BNT: DIRECT APPLICATION FORM: University Use Only The categories of applicants listed below who are seeking admission to the University, are required to apply directly to DCU using this form. Please
Moorleigh Residential Care Home Limited
Moorleigh Residential Care Home Limited Moorleigh Residential Care Home Inspection report Lummaton Cross, Barton, Torquay. TQ2 8ET Tel: 01803 326978 Website: Date of inspection visit: 14 April 2015 Date
NHS 111: London Winter Pilots Evaluation. Executive Summary
NHS 111: London Winter Pilots Evaluation Qualitative research exploring staff experiences of using and delivering new programmes in NHS 111 Executive Summary A report prepared for Healthy London Partnership
HEALTH INFORMATION TECHNOLOGY (HIT) COURSES
HEALTH INFORMATION TECHNOLOGY (HIT) COURSES HIT 110 - Medical Terminology This course is an introduction to the language of medicine. Course emphasis is on terminology related to disease and treatment
This publication was produced at the request of Médécins sans Frontières. It was prepared independently by Miranda Brouwer of PHTB Consult.
Evaluation of counselling - part of the MSF OCB Project Distribution of Antiretroviral Therapy through Selfforming Groups of People Living with HIV-AIDS Tete, Mozambique. [March 2016] SHORT VERSION This
Chapter -3 RESEARCH METHODOLOGY
Chapter -3 RESEARCH METHODOLOGY i 3.1. RESEARCH METHODOLOGY 3.1.1. RESEARCH DESIGN Based on the research objectives, the study is analytical, exploratory and descriptive on the major HR issues on distribution,
BELGIAN EU PRESIDENCY CONFERENCE ON RHEUMATIC AND MUSCULOSKELETAL DISEASES (RMD)
BELGIAN EU PRESIDENCY CONFERENCE ON RHEUMATIC AND MUSCULOSKELETAL DISEASES (RMD) Brussels, 19 October 2010 Summary Report Background and Objectives of the conference The Conference on Rheumatic and Musculoskeletal
Public Health Skills and Career Framework Multidisciplinary/multi-agency/multi-professional. April 2008 (updated March 2009)
Public Health Skills and Multidisciplinary/multi-agency/multi-professional April 2008 (updated March 2009) Welcome to the Public Health Skills and I am delighted to launch the UK-wide Public Health Skills
SUMMARY REPORT TRUST BOARD IN PUBLIC 3 May 2018 Agenda Number: 9
SUMMARY REPORT TRUST BOARD IN PUBLIC 3 May 2018 Agenda Number: 9 Title of Report Accountable Officer Author(s) Purpose of Report Recommendation Consultation Undertaken to Date Signed off by Executive Owner
Reviewing Methods Used in Patient Safety Research: Advantages and Disadvantages. This SPSRN work is funded by
Reviewing Methods Used in Patient Safety Research: Advantages and Disadvantages Dr Jeanette Jackson (j.jackson@abdn.ac.uk) This SPSRN work is funded by Introduction Effective management of patient safety
A Comprehensive Framework for Patient Safety
These presenters have nothing to disclose A Comprehensive Framework for Patient Safety Allan Frankel, MD and Carol Haraden, PhD 8 October 2015 A Framework for a System of Safety Objectives 1. Link safety
KNOWLEDGE SYNTHESIS: Literature Searches and Beyond
KNOWLEDGE SYNTHESIS: Literature Searches and Beyond Ahmed M. Abou-Setta, MD, PhD Department of Community Health Sciences & George & Fay Yee Centre for Healthcare Innovation University of Manitoba Email:
Summary of Evidence for Gold Standards Framework Care Homes Training programme National GSF Centre August 2012
1 Summary of Evidence for Gold Standards Framework Care Homes Training programme National GSF Centre August 2012 The Summary of Evaluation includes 1. Audit A. National audit taken from cumulated data
Critique of a Nurse Driven Mobility Study. Heather Nowak, Wendy Szymoniak, Sueann Unger, Sofia Warren. Ferris State University
Running head: CRITIQUE OF A NURSE 1 Critique of a Nurse Driven Mobility Study Heather Nowak, Wendy Szymoniak, Sueann Unger, Sofia Warren Ferris State University CRITIQUE OF A NURSE 2 Abstract This is a
2016 National NHS staff survey. Results from Surrey And Sussex Healthcare NHS Trust
2016 National NHS staff survey Results from Surrey And Sussex Healthcare NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for Surrey And Sussex Healthcare
2017 National NHS staff survey. Results from The Newcastle Upon Tyne Hospitals NHS Foundation Trust
2017 National NHS staff survey Results from The Newcastle Upon Tyne Hospitals NHS Foundation Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for The Newcastle
Cultural Competence Education Resource Toolkit
Cultural Competence Education Resource Toolkit Contents 1. Transcultural Self-Efficacy Tool (TSET) 2. Transcultural Self-Efficacy Tool-Multidisciplinary Healthcare Provider version (TSET-MHP) 3. Cultural
WORKPLACE VIOLENCE IN THE HEALTH SECTOR COUNTRY CASE STUDIES RESEARCH INSTRUMENTS RESEARCH PROTOCOL. Joint Programme on
Page 1 of 9 International Labour Office ILO World Health Organisation WHO International Council of Nurses ICN Public Services International PSI Joint Programme on WORKPLACE VIOLENCE IN THE HEALTH SECTOR
Evaluating residential care in Camden. A review of our pilot project with Healthwatch Camden
Evaluating residential care in Camden A review of our pilot project with Healthwatch Camden March 2017 Contents 1. Introduction 2 1.1 About this project 2 1.2 About this evaluation 3 2. What we learned
Employer Link Service
Employer Link Service Joint Regulator Workshop for Managers of Regulated Services Michele Harrison - Regulation Adviser, NMC 7 th March 2018 What we aim to cover Part 1 Who are the Employer Link Service?
Scotland and health literacy. Dr Phyllis Easton Health Intelligence Manager NHS Tayside
Scotland and health literacy Dr Phyllis Easton Health Intelligence Manager NHS Tayside I m like that, Oh no, they re wanting me to write something, start panicking and that seems to take over you and sometimes
Chapter 8: Teamwork and Leadership. Copyright 2012 Wolters Kluwer Health Lippincott Williams & Wilkins
Chapter 8: Teamwork and Leadership Types of Health Care Teams Administrative Medical emergency Hospital patient care Physician s office Outpatient care Definition of a Team Team Composition Two or more
Safety in Mental Health Collaborative
NHS Tayside Safety in Mental Health Collaborative Improving Safety in Mental Health Programme Aims supported by an Improvement Advisor: Dr Noeleen Devaney Support 4 UK organisations to: reduce harm improving
Adult Therapy Services. Community Services. Roundshaw Health Centre. Team Lead / Service Manager. Service Manager / Clinical Director
THE ROYAL MARSDEN NHS FOUNDATION TRUST Job Description Job Title Specialist Neuro Physiotherapist - Community Neuro Therapy Service Area of Specialty Adult Therapy Services Directorate Community Services
Our Proposals for the Implementation of Urology Services in Western and Northern Trusts
Our Proposals for the Implementation of Urology Services in Western and Northern Trusts Consultation document 6 November 2015 29 January 2016 Delivering Urology: Excellence in Partnership 1 Contents Section
Summary of a Survey on the Europe 2020 Flagship Initiative Innovation Union. Executive Summary
Summary of a Survey on the Europe 2020 Flagship Initiative Innovation Union Executive Summary EN These conclusions are based on the file note "Final Survey Report: Summary of a Survey on the Europe 2020
Non-medical prescribing: the doctor nurse relationship revisited
Non-medical prescribing: the doctor nurse relationship revisited Graham Avery, Jennie Todd, Gill Green, Katherine Sains This paper reports a study that was commissioned to evaluate nonmedical prescribing
Manchester Patient Safety Framework (MaPSaF) Ambulance
Manchester Patient Safety Framework (MaPSaF) Ambulance How to use MaPSaF MaPSaF is best used as a team based self-reflection and educational exercise: it should be used by all appropriate members of your
FRAMEWORK FOR PROFESSIONAL AND ADMINISTRATIVE DEVELOPMENT OF GENERAL PRACTICE/ FAMILY MEDICINE IN EUROPE
EUR/ICP/DLVR 04 01 01 ORIGINAL: ENGLISH E58474 FRAMEWORK FOR PROFESSIONAL AND ADMINISTRATIVE DEVELOPMENT OF GENERAL PRACTICE/ FAMILY MEDICINE IN EUROPE World Health Organization Regional Office for Europe
2017 Good Catch Program: Blueprint Companion Guide
2017 Good Catch Program: Blueprint Companion Guide EXECUTIVE SUMMARY The following document provides guidance to accompany the recommended strategies listed within the Blueprint for Success, a comprehensive
Southern Cross University Case Study
Introduction/Background Southern Cross University Case Study Southern Cross University (SCU) endeavours to provide an environment for staff and students that embraces and supports knowledge of and respect
Nursing and health care of the elderly
Nursing and health care of the elderly Ubolratana Popattanachai* Abstract Nurses play a critical role in providing health care for all age groups and in all varieties of health delivery systems. Their
Programme Curriculum for Master Programme in Entrepreneurship
Programme Curriculum for Master Programme in Entrepreneurship 1. Identification Name of programme Master Programme in Entrepreneurship Scope of programme 60 ECTS Level Master level Programme code Decision
Title of report Freedom to Speak Up Guardian (FSUG) Trust Board in public
Title of report Freedom to Speak Up Guardian (FSUG) Trust Board in public Date: Thursday 26 th July 2018 Agenda item: 6.2 Executive sponsor Report author(s) Report discussed previously: (name of subcommittee/group
How to measure patient empowerment
How to measure patient empowerment Jaime Correia de Sousa Horizonte Family Health Unit Matosinhos Health Centre - Portugal Health Sciences School (ECS) University of Minho, Braga Portugal Aims At the
The Erasmus Impact Study Regional Analysis
The Erasmus Impact Study Regional Analysis A Comparative Analysis of the Eff of Erasmus on the Personality, Skills and Career of students of European Regions and Selected Countries Education and Culture
Interim Evaluation of Erasmus Mundus
Interim Evaluation of Erasmus Mundus Appendix E June 2007 Centre for Strategy & Evaluation Services LLP Interim Evaluation of Erasmus Mundus - SECTION PAGE 1. INTRODUCTION 1 2. SURVEY RESPONSES (STATISTICS)
Patient-Clinician Communication:
Discussion Paper Patient-Clinician Communication: Basic Principles and Expectations Lyn Paget, Paul Han, Susan Nedza, Patricia Kurtz, Eric Racine, Sue Russell, John Santa, Mary Jean Schumann, Joy Simha,
Policy Statement Women Entrepreneurship Ireland and Germany
Ref. Ares(2016)1054511-01/03/2016 H2020-MCSA-RISE-2014 Grant Agreement: 655441 women entrepreneurs Policy Statement Women Entrepreneurship Ireland and Germany Abstract This policy report's main objective
Improving teams in healthcare
Improving teams in healthcare Resource 1: Building effective teams Developed with support from Health Education England NHS Improvement Background In December 2016, the Royal College of Physicians (RCP)
The Nursing Council of Hong Kong
The Nursing Council of Hong Kong Core-Competencies for Registered Nurses (Psychiatric) (February 2012) CONTENT I. Preamble 1 II. Philosophy of Psychiatric Nursing 2 III. Scope of Core-competencies Required
Social Work placements in Private Care Homes (West): Pilot Project Evaluation
Learning Network West Private care homes placements August December 2009 Social Work placements in Private Care Homes (West): Pilot Project Evaluation In partnership with Four Seasons Health Care, and
Challenging Gender Stereotypes in Palliative Care
Challenging Gender Stereotypes in Palliative Care Sue Cameron and Kath Defilippi Patient Care Portfolio Managers Hospice Palliative Care Association South Africa Background An exploration of gender within
2011 National NHS staff survey. Results from London Ambulance Service NHS Trust
2011 National NHS staff survey Results from London Ambulance Service NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for London Ambulance Service NHS
Creating a Change Team
TeamSTEPPS Creating a Change Team Objective: To assemble a team of leaders and staff members with the authority, expertise, credibility, and motivation necessary to drive a successful TeamSTEPPS Initiative.
Aspire 'Gatehouse' School Care Accommodation Service Gatehouse of Caprington Caprington Estate Kilmarnock KA2 9AA
Aspire 'Gatehouse' School Care Accommodation Service Gatehouse of Caprington Caprington Estate Kilmarnock KA2 9AA Type of inspection: Unannounced Inspection completed on: 27 March 2015 Contents Page No
User perceptions of the implementation of an electronic medication management system (emms) in a paediatric setting
User perceptions of the implementation of an electronic medication management system (emms) in a paediatric setting Rae-Anne Hardie a, Melissa T Baysari a,b, Rebecca Lake a, Lauren Richardson a, Cheryl
Institute of Medicine Standards for Systematic Reviews
Institute of Medicine Standards for Systematic Reviews Christopher H Schmid Tufts University ILSI 23 January 2012 Phoenix, AZ Disclosures Member of Tufts Evidence-Based Practice Center Member, External
Effective team working to improve diabetes care in older people
Article Effective team working to improve diabetes care in older people Joy Williams An ageing population means that diabetes healthcare professionals are often caring for older people with many comorbidities
IMPORTANCE OF IMPROVING INTERPERSONAL COMMUNICATION SKILLS OF MEDICAL PERSONNEL IN MINIMIZING MEDICAL LIABILITY CLAIMS PIOTR DANILUK, MD
Polskie Towarzystwo Medycyny Ubezpieczeniowej IMPORTANCE OF IMPROVING INTERPERSONAL COMMUNICATION SKILLS OF MEDICAL PERSONNEL IN MINIMIZING MEDICAL LIABILITY CLAIMS PIOTR DANILUK, MD Warsaw, 23.09.2016
Internships - Student Assessment of Clinical Experiences. Facility: Health South in Tempe. Clinical Instructors: Dan Angulo PT
Internships - Student Assessment of Clinical Experiences Student Name: Aja Evertsen Facility: Health South in Tempe Clinical Instructors: Dan Angulo PT Please complete this form and provide a copy to your
Guidance to Nurses and Midwives on Social Media and Social Networking
Guidance to Nurses and Midwives on Social Media and Social Networking June 2013 Contents Social media and the 6 Ps 2 Introduction 4 What are social media and social networking 5 What are the benefits
The Future of Primary Care. Martin Roland University of Cambridge
The Future of Primary Care Martin Roland University of Cambridge General practice in Denmark, and in many other developed countries, is suffering at the current time due to a shortage of GPs and a rapidly
JOB DESCRIPTION Health Care Assistant
2015 JOB DESCRIPTION Health Care Assistant Practice Manager Jo Gilford Clinical GP Lead Amy Butler Team Leaders Clinical Services Mel Kempster Danetre Medical Practice DATE: 21 st September 2015 An excellent
Call for Posters. Deadline for Submissions: May 15, Washington, DC Gaylord National Harbor Hotel October 18 21, 2015
Call for Posters Washington, DC Gaylord National Harbor Hotel October 18 21, 2015 Deadline for Submissions: May 15, 2015 APhA is the official education provider and meeting manager of JFPS 2015. 15-123
Hi, I m Effie and I m going to be talking about why junior doctors make mistakes.
1 Hi, I m Effie and I m going to be talking about why junior doctors make mistakes. 2 This talk will cover these 3 points So let s look at why junior doctors make mistakes 3 Because they re human! To err
Toward Patient-Centric Marketing
www.pharmamarketingnews.com 20 May 2013 Vol. 12, No. 5 Pharma Marketing Network Toward Patient-Centric Marketing Working Effectively with Patient Groups Author: Miguel A. Tovar, (@blogaceutics on Twitter),
Final Report ALL IRELAND. Palliative Care Senior Nurses Network
Final Report ALL IRELAND Palliative Care Senior Nurses Network May 2016 FINAL REPORT Phase II All Ireland Palliative Care Senior Nurse Network Nursing Leadership Impacting Policy and Practice 1 Rationale
The cost effectiveness of the Public Direct Access Colonoscopy Service implemented at John Hunter hospital
The cost effectiveness of the Public Direct Access Colonoscopy Service implemented at John Hunter hospital Hunter New England Local Health District and Newcastle University: Presenter(s): Dr Elizabeth
Mentoring Advice on Nomination for IEEE Fellow
Mentoring Advice on Nomination for IEEE Fellow Kevin W. Bowyer Schubmehl-Prein Professor and Department Chair Department of Computer Science and Engineering University of Notre Dame This document offers
CONTEXT ASSESSMENT INDEX (C.A.I)
CONTEXT ASSESSMENT INDEX (C.A.I) University of Ulster and University College Cork. No part of this instrument or guide may be reproduced without prior permission of the authors. Please contact Professor
Couverture. Antibiotics, are not systematically useful
Couverture Antibiotics, are not systematically useful 1 An «anomaly» in terms of communication with a bear target - 25% over five years. contrary to most campaigns Couverture European Workshop on the fight
Spreading knowledge about Erasmus Mundus Programme and Erasmus Mundus National Structures activities among NARIC centers. Summary
Report on BRIDGE Project Action 2 EM NS Responsible: Estonia, Foundation Archimedes Authors: Anastassia Knor, Gunnar Vaht Spreading knowledge about Erasmus Mundus Programme and Erasmus Mundus National
Change readiness research A qualitative study of variations in participation
Change readiness research A qualitative study of variations in participation Anna Marie Høstgaard Department of Development and Planning, Aalborg University, Denmark Abstract. The Change readiness research
JOB DESCRIPTION. Pre-Assessment Senior Nurse. Band: Band 6. Pre-Assessment Team Leader. 1 Job Summary
JOB DESCRIPTION Job Title: Pre-Assessment Senior Nurse Band: Band 6 Division / Department: Hours: Reports to: Accountable to: Perioperative Services 37.5 Hrs per week Pre-Assessment Team Leader Theatre
O3: NEEDS ASSESSMENT OF NURSES AND OTHER HEALTH PROFESSINALS LEADERS
ERASMUS+ Programme Key Action 2: Strategic partnership Agreement number 2014-1-UK01-KA202-001659 STRENGTHENING THE NURSES AND HEALTH CARE PROFESSIONALS CAPACITY TO DELIVER CULTURALLY COMPETENT AND COMPASSIONATE
PREVENTION OF ROAD TRAFFIC ACCIDENTS
WORLD HEALTH ORGANIZATION ORGANISATION MONDIALE DE LA SANTÉ EXECUTIVE BOARD Fifty-seventh Session Provisional agenda item 20 EB57/24 4 December 1975 INDEXED /,:.. Л PREVENTION OF ROAD TRAFFIC ACCIDENTS