Capability assessment matrix

Transcription

1 Capability assessment matrix

2 CAPABILITY ASSESSMENT MATRIX Instructions The Capability Assessment Matrix is a gap analysis tool to help you identify the people, training, equipment, and checklists needed to ensure an effective Emergency Response Plan (ERP). The Capability Assessment Matrix can be used to: Understand the full range of functional requirements necessary for a comprehensive ERP. Identify internal and external gaps in capability and resources. Encourage inter-department knowledge. Integrate ERP functions. Illustrate how a good ERP should be practical and not academic. Section 1 Leadership and Management Role Matrix: Identify the necessary leadership teams responsible for starting, maintaining, and closing down an incident response both at your headquarters location and at the incident location. Section 2 Crisis Communications Role Matrix: Identify primary crisis communications roles necessary to successfully and responsibly manage an incident. These functional roles may be filled internally or with the assistance of outsourced partners. Section 3 Emergency Call Center Role Matrix: Identify emergency call center facility/partner capabilities and functional roles needed to collect vital information from all involved and manage the data. Section 4 Family Assistance Center Role Matrices: Identify primary roles for Family Assistance Center teams, Special Assistance Teams, and Mental Health teams to properly support internal staff and family and friends of those affected by the incident. Section 5 Personal Effects Role Matrix: Identify primary roles for the collection, cataloging, and return of the personal effects of those persons directly affected by the incident. Section 6 Human Remains Role Matrices: Identify technical, scientific, and administrative roles necessary to recover, analyze and properly inter human remains resulting from the incident. te: Different incidents provide different challenges. The matrix should be completed with a degree of flexibility. In some incidents, the location may drive who is responsible for some of the roles. 2

3 CAPABILITY ASSESSMENT MATRIX Instructions 1 2 Reference: 4.1 Function: Family Assistance Center Teams Data Entry Team 3 5 Enter data into a single database from ante mortem questionnaires or missing person reports, call center information, current status of PDAs, names of families contacted or at the FAC, hospital or death certificate information, human remains and disposition information, services available at the FAC, external services available, relevant response agency contacts, member contacts, movement log, etc. 4 tes Reference: Numbering system for planning and discussion purposes. 2 Function: This matrix is divided into six areas, e.g., Crisis Communications or Family Assistance. These represent broad areas made up of individual roles. 3 The individual roles assigned to a person, which vary in authority subject to capability and not employment grade. Each role has a predesignated work flow and should include an ERP job specification accompanied by training. Kenyon has pre-filled the roles based on extensive emergency response experience. 4 Description: How the role operates within the Function. Kenyon has pre-filled the descriptions based on extensive emergency response experience. 5 The internal department responsible for ensuring the specific role is prepared before, during, and following an incident. 6 : This section allows you to account for each role and assess the readiness of people, equipment and processes using the following / questions: Do you outsource this role? Have you identified internal staff to fill this role? Have you trained the internal staff assigned to this role? Do you have the necessary equipment and diagrams/instructions for this role? Do you have easy-to-use checklists for this role, and have they been practiced? 7 tes: Provides the opportunity for further clarification or explanation. 3

4 COLOR KEY Illustrates the Color Coding and Role Authority within each function Functional Leadership and Management Functional Directors Functional Coordinators Functional s Functional Staff Fields that Need to be Filled in 4

5 TABLE OF CONTENTS Section I Leadership and Management Role Matrix 1.1 Crisis Management Center Incident Management Center 12 Section II Crisis Communications Role Matrix Media Related Response Teams 118 Section III Emergency Call Center Role Matrix Emergency Call Center Teams 23 Section IV Family Assistance Center Role Matrices Family Assistance Center Teams Special Assistance Teams Mental Health Teams 43 Section V Personal Effects Role Matrix 5.1 Personal Effects Teams Services Role Matrix 46 Section VI Human Remains Role Matrices Search and Recovery Teams Morgue Administration and Support Teams Morgue Scientific and Support Teams Identification Teams 76 5

6 SECTION ONE Leadership and Management Role Matrix 6

7 MANAGEMENT CENTER 1.1 CRISIS Leadership Roles at Your Headquarters CEO (leadership) CMC Coordinator (coordination, prioritization) Legal (criminal, civil, releases) Insurance / Risk Management Human (crew, employees, workers comp) Public Relations (brokers, underwriters, funding) (crisis communications, marketing, web) Safety & Security Commercial Passenger Services (law enforcement, security of response) Operations 1 (manifest, call center) Operations 2 (continued Ops) ( Go Flight aircraft, support deployed teams) Logistics Support Staff (purchasing, supply, contracts) Administration Information Technology (IT) 7

8 MANAGEMENT CENTER 1.1 CRISIS Conceptual Layout Status Board Status Board Clock Status Board Beverages & Snacks TV Monitors/ Cable News White Screen/ White Board Restricted Entry Projector Conference Bridge Phones Sign: Crisis Management Center TV Monitors/ Cable News Copier, Fax Machine, Printer, Scanner, Shredder Technical Library 8

9 Reference: 1.1 Function: Crisis Management Center CEO Leadership Reference: 1.1 Reference: 1.1 Human tes Function: Crisis Management Center Manages the care of the any employees who are directly affected and offers advice on morale and welfare of company employees; those directly involved in the response and all employees tes Function: Crisis Management Center Represents the company and works directly with the communications teams, corporate leadership, and third party legal counsel to protect the company while supporting transparent communications with families and those people directly affected. Reference: 1.1 Legal tes Function: Crisis Management Center Manages the Crisis Management Center, coordinates all actions of the CMC and leads all briefings. Responsible for ensuring the center runs smoothly and all functional teams are working together. CMC Coordinator tes 9

10 Reference: 1.1 Function: Crisis Management Center Insurance / Risk Management Works directly with corporate accounting to capture and track all costs associated with the loss. Also works with brokers and insurers to ensure timely reimbursement and that claims communications are managed in coordination with company communications staff. Reference: 1.1 Reference: 1.1 Commercial Passenger Services tes Function: Crisis Management Center Serves as company liaison to the call center director and family assistance director, advising the CMC on any issues with care for families and those people directly affected. They advise the call center director and family assistance director of any updates from the CMC. tes Function: Crisis Management Center Serves as liaison to the company investigation team, advising the CMC on any immediate safety issues that may arise and advises the investigation team on updates from the CMC. If law enforcement agencies are involved in the investigation, then they serve as a liaison to company teams working with those agencies. Reference: 1.1 Safety & Security tes Function: Crisis Management Center Serves as the liaison to the crisis communications team, advising the CMC on communications issues and advising the crisis communications team on updates from the CMC. Serves as the liaison for company teams working with different government agencies. Works with other corporate departments to ensure sensitive and consistent communications are done throughout the company. Public Relations tes 10

11 Reference: 1.1 Function: Crisis Management Center Operations 1 Serves as a liaison from flight or operations control to CMC to advise them of any additional irregular operations or changes to operations based on the loss. They also advise flight or operations control on any decision or updates from the CMC. Reference: 1.1 Reference: 1.1 Support Staff tes Function: Crisis Management Center tes takers, secretarial support, IT and telecommunications staff and interpreters as needed. tes Function: Crisis Management Center Coordinates initial movement and support of responder and establishment of the CMC. Reference: 1.1 Logistics tes Function: Crisis Management Center Serves as coordinator for any relief flights or transport for large-scale movement of response staff, families, or people directly affected. Operations 2 tes 11

12 MANAGEMENT CENTER 1.2 INCIDENT Leadership Roles at the Incident Site CEO IMC Coordinator Legal Insurance / Risk Management Public Relations Support Staff Administration Information Technology (IT) Logistics Partners Commercial Operations 12

13 MANAGEMENT CENTER 1.2 INCIDENT Conceptual Layout Clock Housing Meals Communications Security Administrative TV Monitors/ Cable News Transportation Beverages & Snacks White Screen/ White Board Restricted Entry Projector Team Management Conference Bridge Phones Sign: Incident Management Center TV Monitors/ Cable News Shredder Copier, Fax Machine, Printer, Scanner IT Logistics Finances Staff Chief Bulletin Board 13

14 Reference: 1.2 Function: Incident Management Center IMC Coordinator Manages the Incident Management Center, coordinates all actions of IMC and leads all briefings. Responsible for ensuring the center runs smoothly and all functional teams are working together. Reference: 1.2 Reference: 1.2 Insurance / Risk Management tes Function: Incident Management Center Works directly with corporate accounting to capture and track all costs associated with the loss. Also works with brokers and insurers to ensure timely reimbursement and that claims communications are managed in coordination with company communications staff. tes Function: Incident Management Center Serves as the liaison to the crisis communications team, advising the IMC on communications issues and advising the crisis communications team on updates from the IMC. Serves as the liaison for company teams working with different government agencies. Works with other corporate departments to ensure sensitive and consistent communications are done throughout the company. Reference: 1.2 Public Relations tes Function: Incident Management Center Represents the company and works directly with the communications teams, corporate leadership, and third party legal counsel to protect the company while supporting transparent communications with families and those people directly affected. Legal tes 14

15 Reference: 1.2 Function: Incident Management Center Support Staff te takers, secretarial support, IT, telecommunications staff, and interpreters as needed. Reference: 1.2 Reference: 1.2 Operations tes Function: Incident Management Center Serves as a liaison from flight or operations control to IMC to advise them of any additional irregular operations or changes to operations based on the loss. They also advise flight or operations control on any decision or updates from the IMC. tes Function: Incident Management Center Coordinates initial movement and support of responder and establishment of the IMC. Reference: 1.2 Logistics tes Function: Incident Management Center Company that are providing support should send liaison to establish communication and coordination with the IMC. Partners tes 15

16 Reference: 1.2 Function: Incident Management Center Commercial Serves as company liaison to the call center director and family assistance director, advising the IMC on any issues with care for families and those people directly affected. They advise the call center director and family assistance director of any updates from the IMC. tes 16

17 SECTION TWO Crisis Communications Role Matrix 17

18 COMMUNICATIONS 2.1 CRISIS Media Related Response Teams Crisis Communication Director Local Media Coordinator Site Media Coordinator Home Office Media Coordinator Media Monitoring Center Media Call Center Agents 18

19 Reference: 2.1 Function: Crisis Communications Director Crisis Communications Director Determines, implements and maintains communications strategy following a major incident. Reference: 2.1 Reference: 2.1 Site Media Coordinator tes Function: Media Related Response Teams Arrange and moderate media briefings at incident site location to include managing content, tone and timing. tes Function: Media Related Response Teams Arrange and moderate media briefings for local news networks impacted. To include managing content, tone and timing. Local Media Coordinator tes 19

20 Reference: 2.1 Function: Media Related Response Teams Home Office Media Coordinator Arrange and moderate media briefings at company/hq location to include managing content, tone and timing. Reference: 2.1 Reference: 2.1 Media Call Center tes Function: Media Related Response Teams Manages surge media inquiries generated by unplanned events. Uses a script-based system to ensure consistent response. Able to disburse press releases and official statements on demand. Identifies common themes. tes Function: Media Related Response Teams Monitors traditional and social media for coverage of the incident. tifies Crisis Communications Director about significant stories. Media Monitoring Center tes 20

21 Reference: 2.1 Function: Media Related Response Teams Media Call Center Agents Controlled, professional approach to all inquiries. Agents receive and record the details of each media call, identifying repeat callers and organizations immediately. tes 21

22 SECTION THREE Emergency Call Center Role Matrix 22

23 CALL CENTER 3.1 EMERGENCY Emergency Call Center Teams Emergency Call Center Director Multiple Centers Coordinator Inbound Team Confirmation Team Travel & Assistance Team Data Management Team Agents Agents Agents Agents

24 Reference: 3.1 Function: Emergency Call Center Director Emergency Call Center Director Responsible for the overall call center operations and reports directly to the Senior Incident Director. Reference: 3.1 Reference: 3.1 Inbound Agents tes Function: Emergency Call Center Teams Agents receiving all inbound calls directed at the call center. tes Function: Emergency Call Center Teams Directly monitors performance and wellbeing of inbound team. Inbound Team tes 24

25 Reference: 3.1 Function: Emergency Call Center Teams Confirmation Team Directly monitors performance and wellbeing of confirmation team. Reference: 3.1 Reference: 3.1 Travel and Assistance Team tes Function: Emergency Call Center Teams Directly monitors performance and wellbeing of Travel and Assistance team. tes Function: Emergency Call Center Teams Agents making notification calls back to persona directly affected. Confirmation Agents tes 25

26 Reference: 3.1 Function: Emergency Call Center Teams Travel and Assistance Agents Agents making all travel and assistance arrangements for persons directly affected. Reference: 3.1 Reference: 3.1 Data Management Agents tes Function: Emergency Call Center Teams Agents responsible for managing. Sharing and analyzing data gathered at the call center. tes Function: Emergency Call Center Teams Directly monitors performance and wellbeing of Data Management team. Data Management Team tes 26

27 SECTION FOUR Family Assistance Center Role Matrices 27

28 4 FAMILY ASSISATNCE CENTER Family Assistance Director Family Assistance Center Coordinator Logistics Transportation Housing Administration Finance Security Team Call Center Liaison Team Hotel Liaison Team Secretarial Team SAT Member Expense Team Communications Team Local Transportation Team Meals and Activities Team Data Entry Team FAC Expense Team Child Care Team Records Management Team Close Out Team Procurement & Supplies Team Information Technology Special Assistance Team Coordinator Hospital Team SAT Team FAC SAT Team SAT Team n-traveling Team SAT Team Identification & Repatriation Support Liaison DNA Reference Collection SAT Team SAT Team SAT Team Identification Support Management SAT Team SAT Team SAT Team Repatriation Support Management Mental Health Coordinator Family Assistance Center Family Team Client Team Morgue 28

29 ASSISTANCE CENTER 4.1 FAMILY Family Assistance Center Teams Family Assistance Director Family Assistance Center Coordinator Logistics Transportation Housing Administration Finance Security Team Call Center Liaison Team Hotel Liaison Team Secretarial Team SAT Member Expense Team Communications Team Local Transportation Team Meals and Activities Team Data Entry Team FAC Expense Team Child Care Team Records Management Team Close Out Team Procurement & Supplies Team Information Technology 29

30 Reference: Function: Family Assistance Director Family Assistance Director Leads the family assistance response. Ensure each aspect of family assistance is highly compassionate, professional and efficient. Determine number of FA personnel required, travels to incident with appropriate equipment, coordinates with SID and CMC. Reference: 4.1 Reference: 4.1 Logistics tes Function: Family Assistance Center Teams Assist the FAC coordinator with security, communications and procurements of supplies to supplement the deployed kits as necessary. tes Function: Family Assistance Center Teams Provision of logistical and administrative support to the family assistance operations leading and supervising the work of the logistical, transportation, housing, administrative and finance managers. She/he takes the place of the FAC Director in his/her absence and operates the night shift as necessary. Family Assistance Center Coordinator tes 30

31 Reference: 4.1 Function: Family Assistance Center Teams Security Team Ensure that appropriate security provisions are in place to guard against unlawful access to the FAC, including an appropriate personal accreditation (badging) system. Reference: 4.1 Reference: 4.1 Procurements and Supplies Team tes Function: Family Assistance Center Teams Follow established systems and procedures for requests, ordering, purchase, delivery and reconciliation of items and general supplies. Maintain inventory and identify local sources. tes Function: Family Assistance Center Teams Ensure the provision of appropriate communication and information technology systems, processes, equipment and advice in support of the FAC operation. Communications Team tes 31

32 Reference: 4.1 Function: Family Assistance Center Teams Transportation Arranges all travel and ground transport for deployed staff members, survivors and families within the country of the disaster. Reference: 4.1 Reference: 4.1 Local Transportation Team tes Function: Family Assistance Center Teams Responsible for coordinating the provision of local ground transport for family members and care team. tes Function: Family Assistance Center Teams Responsible for facilitating the integration of data and information within the Family Assistance Center with the Call Center, third parties, governments and head office. Call Center Liaison Team tes 32

33 Reference: 4.1 Function: Family Assistance Center Teams Housing Manage the day to day activities of the housing function, including accommodation, eating requirements, child care and activities for staff, Survivors and Families. Reference: 4.1 Reference: 4.1 Meals and Activities Team tes Function: Family Assistance Center Teams Manage requests from family members regarding special accommodation and eating requests and or requirements. tes Function: Family Assistance Center Teams Develop and maintain a database of all persons utilizing provided accommodation and liaise with hotel operators regarding availability and logistics. Hotel Liaison Team tes 33

34 Reference: 4.1 Function: Family Assistance Center Teams Child Care Team Set up and run the childcare facilities (toddlers, youth and teenagers section) in coordination with the Red Cross, humanitarian support agencies or private childcare providers and team members. Reference: 4.1 Reference: 4.1 Secretarial Team tes Function: Family Assistance Center Teams Provided the FA Director and other senior management within the FA Center with telephone reception, general clerical, recording of minutes of meetings, typing, management of internal and external mail, file management, staff administrative management. tes Function: Family Assistance Center Teams Directly supervise staff working in the secretarial, data entry, record management, translation services and information technology areas. Administration tes 34

35 Reference: 4.1 Function: Family Assistance Center Teams Data Entry Team Enter data into a single database from ante mortem questionnaires or missing person reports, call center information, current status of PDAs, names of families contacted or at the FAC, hospital or death certificate information, human remains and disposition information, services available at the FAC, external services available, relevant response agency contacts, member contacts, movement log, etc. Reference: 4.1 Reference: 4.1 Information Technology Team tes Function: Family Assistance Center Teams Maintain all IT equipment (PCs, printers, faxes, accounts). tes Function: Family Assistance Center Teams Manage database of victims, families at FAC, services provided. Required to produce reports for internal and external use. Records Management Team tes 35

36 Reference: 4.1 Function: Family Assistance Center Teams Finance Provides financial support to all areas of the deployment managing the day to day expenditures by the deployed staff ensuring set limits are not exceeded. Reference: 4.1 Reference: 4.1 FAC Expense Team tes Function: Family Assistance Center Teams Ensure that all FAC members are aware of relevant financial practices and personal financial responsibilities. tes Function: Family Assistance Center Teams Ensure that all SAT members are aware of relevant financial practices and personal financial responsibilities. SAT Expense Team tes 36

37 Reference: 4.1 Function: Family Assistance Center Teams Close Out Team Ensure all finance support team members participate in the close out procedures of the FAC including returning time sheet, unused cash and expense report. tes 37

38 ASSISTANCE CENTER 4.2 FAMILY Special Assistance Teams Family Assistance Director Special Assistance Team Coordinator Hospital Team FAC SAT Team n-traveling Team Identification & Repatriation Support Liaison SAT Team SAT Team SAT Team DNA Reference Collection SAT Team SAT Team SAT Team Identification Support Management SAT Team SAT Team Repatriation Support Management SAT Team 38

39 Reference: 4.2 Function: Special Assistance Teams Special Assistance Team Coordinator Leads the team dealing with front line care and attention of survivors and families at hospitals, airports, hotels, memorial services, visits to the site, morgue, funerals, non-traveling families support, etc. Reference: 4.2 Reference: 4.2 Hospital SAT Team tes Function: Special Assistance Teams Responsible for front line care and attention of survivors and families in the hospital. tes Function: Special Assistance Teams Manage the SAT members providing front line care, attention and support to survivors and families at the hospitals. Hospital Team tes 39

40 Reference: 4.2 Function: Special Assistance Teams FAC SAT Team Manage the SAT members providing front line care, attention and support to survivors and families at the FAC. Reference: 4.2 Reference: 4.2 n-traveling Team tes Function: Special Assistance Teams Manage team that provides front line care and attention of non-traveling survivors and families via personal visits, conference aid, phone, , and mail. tes Function: Special Assistance Teams Responsible for front line care and attention of survivors and families at the FAC. FAC SAT Team tes 40

41 Reference: 4.2 Function: Special Assistance Teams n-traveling SAT Team Responsible for front line care and attention of survivors and families via personal visits, conference aid, phone, , and mail. Reference: 4.2 DNA Reference Collection tes Function: Special Assistance Teams Coordinate ante-mortem information interviews, request medical information and collect DNA buckle swab reference samples from appropriate relatives. tes Function: Special Assistance Teams Assist families with correct identification of the remains of their loved one in coordination with the local medical examiner/coroner and morgue personnel. Identification and Repatriation Support Liaison Reference: 4.2 tes 41

42 Reference: 4.2 Function: Special Assistance Teams Identification Support Supports the ante-mortem collection process. Ensuring all data gathered is secured and shared in an appropriate manner/method. Reference: 4.2 Function: Special Assistance Teams Repatriation Support Supports the repatriation wishes of the family. This includes understating international repatriation, documentation and coordination with funeral arrangements. tes tes 42

43 ASSISTANCE CENTER 4.3 FAMILY Mental Health Teams Family Assistance Director Mental Health Coordinator Family Assistance Center Family Team Client Team Morgue 43

44 Reference: 4.3 Function: Mental Health Teams Mental Health Coordinator Leads and supervises all Mental Health professionals who are deployed to the site in providing appropriate service and support. Reference: 4.3 Function: Mental Health Teams Mental health staff allocated to the FAC to work with team members, families and survivors as needed. Reference: 4.3 Family Team tes Function: Mental Health Teams Mental health staff allocated to the FAC to work with families and survivors as needed. tes FAC tes 44

45 Reference: 4.3 Function: Mental Health Teams Client Team Manger Mental health staff allocated to the client staff for support as needed. Reference: 4.3 Function: Mental Health Teams Morgue Mental health staff allocated to the morgue staff for support as needed. tes tes 45

46 SECTION FIVE Personal Effects Role Matrix 46

47 EFFECTS OPERATIONS 5.1 PERSONAL Personal Effects Teams Personal Effects Operations Director Search & Recovery Process Administration Search & Recovery Team Decontamination Team Data Management Team Search & Recovery Team Inventory Team Morgue Liaison Search & Recovery Team Photography Team Agency Liaison Search & Recovery Team Storage & Shipping Team Quality & Assurance 47

48 Reference: 5.1 Function: Personal Effects Operations Director Personal Effects Operations Director Overall reasonability for the collection, triage and return of Personal Effects to the families of persons directly affected. Reference: 5.1 Reference: 5.1 PE Search and Recovery Team tes Function: Personal Effects Teams Responsible for the searching, recording, tagging and bagging of remains within the incident scene and the recovery, protection and initial processing of Personal Effects. tes Function: Personal Effects Teams Responsible for ensuring the searching, recording, tagging and bagging of Personal Effects within the incident scene/s. PE Search and Recovery tes 48

49 Reference: 5.1 Function: Personal Effects Teams PE Processing Responsibility to ensure Personal Effects process is followed following SOP s, security and chain of custody guidelines. Reference: 5.1 Reference: 5.1 PE Inventory Team tes Function: Personal Effects Teams 1. Keep a secure and accurate inventory of all personal effects 2. Assignment of inventory to PE Specialist 3. Request inventors range numbers to be updated as needed 4. Work with data administration tes Function: Personal Effects Teams Responsible for the safe decontamination of Personal Effects. This includes removal of hazardous waste, fluids and debris from each item. Must work in accordance to family wishes. PE Decontamination Team tes 49

50 Function: Personal Effects Teams Reference: 5.1 PE Photography Team 1. Clear, detailed and quality photo documentation of all PE 2. Coordinate with Q & A uploading photos Reference: Shipping of PE from the processing or storage site to the appropriate receiving party 6. Prepare and maintain proper shipping documentation for accountability and billing purposes Administration tes Function: Personal Effects Teams Responsible for the accuracy and efficiency of the Personal Effects administration. This includes Data Management, Liaison and QC. tes PE Storage and Shipping Team 1. Secure storage of all PE 2. Accurate accountability of stored PE 3. Pull requested inventors 4. Correct packing of PE for shipment Function: Personal Effects Teams Reference: 5.1 tes 50

51 Reference: 5.1 Function: Personal Effects Teams Data Management Team Agents responsible for managing, sharing and securing data gathered through the Personal Effects process. Long term process. Reference: 5.1 Reference: 5.1 Agency Liaison tes Function: Personal Effects Teams Responsible for the effective coordination between internal teams and other relevant response agencies involved in the incident response. tes Function: Personal Effects Teams Responsible for ensuring the collection and recording of personal effects located on deceased within the morgue. Morgue Liaison tes 51

52 Reference: 5.1 Function: Personal Effects Teams Quality and Assurance Responsible for ensuring the implementation of quality and assurance procedures within the management of deceased personal effects. tes 52

53 SECTION SIX Human Remains Role Matrices 53

54 6 HUMAN REMAINS OPERATIONS Human Remains Operations Director Senior Scientific Coordinator Anthropology Anthropologists DNA Latent Finger/Foot Print Latent Print Examiner DNA Specialists Morgue Specialists Odontology Forensic Photographer Manger Pathology Odontologists Pathologists Dental Assistants Morgue Specialists Identification Management Center Coordinator Agency Coordinator Forensic Photographers Radiography Support Staff (Technicians) Radiologists Morgue Specialists Post-Mortem X-Ray Technicians Morgue Escorts Ante-Mortem ID Committee Quality Control tification HR Search & Recovery Operations Coordinator HR Search HR Recovery & Transportation Morgue Administration Personal HR Technical Recovery Logistics Shipping & Repatriation Personal Effects Liaison Search Team Recovery & Transportation Technical R&T Team Team Member Management Procurement Morgue PE Support Aftercare Search Team Recovery & Transportation Technical R&T Team Health & Safety Transportation Q&A and Distribution Shipping Search Team Recovery & Transportation Technical R&T Team Housing Administration (General) Chapel Search Team Recovery & Transportation Technical R&T Team Security Information Technology Quality Control Search Team Recovery & Transportation Technical R&T Team Finance 54

55 REMAINS OPERATIONS 6.1 HUMAN Search and Recovery Teams Human Remains Operations Director HR Search & Recovery Operations Coordinator HR Search HR Recovery & Transportation HR Technical Recovery Search Team Recovery & Transportation Technical Recovery Team Search Team Recovery & Transportation Technical Recovery Team Search Team Recovery & Transportation Technical Recovery Team Search Team Recovery & Transportation Technical Recovery Team Search Team Recovery & Transportation Technical Recovery Team 55

56 Reference: Function: Human Remains Operations Director Human Remains Operations Director Responsible person for the morgue operations at the incident site. Reference: 6.1 HR Search tes Function: Search and Reocvery Teams Responsible for ensuring the searching, recording, tagging and bagging of remains within the incident scene. tes Function: Search and Reocvery Teams Coordinates site access and prepares the Search and Recovery plan. Ensures teams are well prepared and all agencies are kept informed. HR Search and Recovery Operations Coordinator Reference: 6.1 tes 56

57 Reference: 6.1 Function: Search and Reocvery Teams HR Search Team Responsible for the physical search for Human Remains at incident locations/site. May also work with or on behalf of Personal Effects teams. Reference: 6.1 Reference: 6.1 HR Recovery and Transportation Team tes Function: Search and Reocvery Teams Physical collection and transportation of recovered remains from site/s to storage facility, in preparation for examination and identification process. tes Function: Search and Reocvery Teams Responsible for the arrangement and management of transporting recovered Human Remains back to storage facility/units. Includes ensuring teams arrive and depart in a timely manner to their work stations. HR Recovery and Transportation tes 57

58 Reference: 6.1 Function: Search and Reocvery Teams HR Technical Recovery Responsible for organizing and managing teams for high risks, high skill recovery operations, such as collapsed buildings, high altitude, under water or hazardous terrain. Reference: 6.1 Function: Search and Reocvery Teams HR Technical Recovery Team Accompanies transportation team under guidance of Technical and in accordance of international and local law. tes tes 58

59 REMAINS OPERATIONS 6.2 HUMAN Morgue Administration and Support Teams Human Remains Operations Director Morgue Administration Personal Logistics Shipping & Repatriation Personal Effects Liaison Team Member Management Procurement Morgue PE Support Aftercare Health & Safety Transportation Q&A and Distribution Shipping Housing Administration (General) Chapel Security Information Technology Quality Control Finance 59

60 Reference: 6.2 Function: Morgue Administration and Support Teams Morgue Administration Coordinator Responsible for ensuring the efficient and effective operation of Mortuary Affairs. Reference: 6.2 Reference: 6.2 Team Member Management tes Function: Morgue Administration and Support Teams Responsible for the human resource management of personnel on deployment. tes Function: Morgue Administration and Support Teams Responsible for the operational management of a dedicated team of personnel. Personnel tes 60

61 Reference: 6.2 Function: Morgue Administration and Support Teams Health and Safety Responsible for the provision of health and safety assessments and recommended policy and procedure. Reference: 6.2 Reference: 6.2 Security tes Function: Morgue Administration and Support Teams Responsible for developing and implementing protocols and procedures for the security of internally controlled premises, exhibits and property. tes Function: Morgue Administration and Support Teams Arranging for appropriate accommodation for Morgue team. This includes rotation of staff, expenses and management of issues (QC). Housing tes 61

62 Reference: 6.2 Function: Morgue Administration and Support Teams Logistics Responsible for the provision of technical, specialist and general support to the morgue operations. Reference: 6.2 Reference: 6.2 Transportation tes Function: Morgue Administration and Support Teams Arranging/tracking transportation of Morgue personnel. All modes of transport included tracked. tes Function: Morgue Administration and Support Teams Responsible for the sourcing, ordering and purchase of logistical supplies. Procurement tes 62

63 Reference: 6.2 Function: Morgue Administration and Support Teams Administration (General) Responsible for the provision of administrative support to internal operations on site. Reference: 6.2 Reference: 6.2 Finance tes Function: Morgue Administration and Support Teams Tracking the expense of the Morgue process and ensuring funds are available for ongoing operations. Bookkeeping, finance and accounting skills required. tes Function: Morgue Administration and Support Teams Responsible for the provision of information technology support to the incident response operations. Information Technology tes 63

64 Reference: 6.2 Function: Morgue Administration and Support Teams Personal Effects Liaison Responsible for ensuring the collection and recording of personal effects recovered from the deceased within the morgue. Reference: 6.2 Reference: 6.2 Quality Assurance and Distribution tes Function: Morgue Administration and Support Teams Responsible for ensuring the implementation of quality and assurance procedures within the management of deceased. tes Function: Morgue Administration and Support Teams Responsible for the coordination and recording of personal effects recovered from the deceased. Morgue PE Support tes 64

65 Reference: 6.2 Function: Morgue Administration and Support Teams Shipping and Repatriation Responsible for ensuring the efficient and effective repatriation of deceased. Reference: 6.2 Reference: 6.2 Shipping tes Function: Morgue Administration and Support Teams Responsible for managing the transport arrangement for the repatriation of deceased. tes Function: Morgue Administration and Support Teams Responsible for conducting aftercare procedures. Aftercare tes 65

66 Reference: 6.2 Function: Morgue Administration and Support Teams Chapel Responsible for the planning, set up and on-going management of the on site chapel. Reference: 6.2 Function: Morgue Administration and Support Teams Quality Control Responsible for ensuring the development and implementation of quality control procedures within the shipping and repatriation process. tes tes 66

67 REMAINS OPERATIONS 6.3 HUMAN Morgue Scientific and Support Teams Human Remains Operations Director Agency Coordinator Senior Scientific Coordinator Anthropology Anthropologists DNA Specialists Latent Finger/ Foot Print DNA Latent Print Examiner Morgue Specialists Odontology Pathology Odontologists Pathologists Dental Assistants Morgue Specialists Forensic Photographer Forensic Photographers Radiography Support Staff (Technicians) Radiologists Morgue Specialists X-Ray Technicians Morgue Escorts 67

68 Reference: 6.3 Function: Morgue Scientific and Support Teams Morgue Scientific Coordinator Responsible for the efficient and effective management of the forensic teams in the post-mortem process. Reference: 6.3 Reference: 6.3 Anthropologists tes Function: Morgue Scientific and Support Teams Responsible for developing biological profiles of remains through accepted osteological analysis. tes Function: Morgue Scientific and Support Teams Responsible for the provision of biological profiles of the remains through accepted osteological analysis. Anthropology tes 68

69 Reference: 6.3 Function: Morgue Scientific and Support Teams Morgue Specialists Responsible for providing mortuary support to the anthropology team. Reference: 6.3 Reference: 6.3 DNA Specialists tes Function: Morgue Scientific and Support Teams Responsible for the collection of DNA samples for analysis from deceased. tes Function: Morgue Scientific and Support Teams Responsible for the collection of appropriate DNA samples from remains and facilitating the analysis and interpretation of resultant Post-Mortem profiles against Ante-Mortem profiles. DNA tes 69

70 Reference: 6.3 Function: Morgue Scientific and Support Teams Latent Finger/Foot Print Responsible for the collection of appropriate fingerprint impressions from remains and the analysis, comparison and interpretation of Post-Mortem samples with AnteMortem samples. Reference: 6.3 Reference: 6.3 Odontology tes Function: Morgue Scientific and Support Teams Responsible for ensuring forensic odontology examinations of deceased in the Post-Mortem process and the charting and comparing of Ante-Mortem and Post Mortem records within the information management process. tes Function: Morgue Scientific and Support Teams Responsible for the collection, examination and identification of latent fingerprint impressions of deceased. Latent Print Examiner tes 70

71 Reference: 6.3 Function: Morgue Scientific and Support Teams Odontologists Responsible for conducting forensic odontology examinations, charting and identification of deceased. Reference: 6.3 Reference: 6.3 Pathology tes Function: Morgue Scientific and Support Teams Responsible for ensuring appropriate Post-Mortem medical examinations are conducted on all relevant deceased. tes Function: Morgue Scientific and Support Teams Responsible for assisting in forensic odontology examinations and assisting in the dental charting of deceased. Dental Assistants tes 71

72 Reference: 6.3 Function: Morgue Scientific and Support Teams Pathologists Responsible for conducting post-mortem examinations of deceased. Reference: 6.3 Reference: 6.3 Forensic Photography tes Function: Morgue Scientific and Support Teams Responsible for providing a photographic record of the scene, deceased and evidence in support of the response operations and subsequent inquiries. tes Function: Morgue Scientific and Support Teams Responsible for providing mortuary support to the pathology team. Morgue Specialists tes 72

73 Reference: 6.3 Function: Morgue Scientific and Support Teams Forensic Photographers Responsible for photographically recording evidence within the incident scene and mortuary. Reference: 6.3 Reference: 6.3 Radiologists tes Function: Morgue Scientific and Support Teams Responsible for taking radiographs of deceased. tes Function: Morgue Scientific and Support Teams Responsible for ensuring that body and dentition radiographs of deceased are conducted. Radiography tes 73

74 Reference: 6.3 Function: Morgue Scientific and Support Teams X-Ray Technicians Responsible for assisting in taking radiographs of deceased. Reference: 6.3 Reference: 6.3 Morgue Specialists tes Function: Morgue Scientific and Support Teams Responsible for providing mortuary support to the identification teams. tes Function: Morgue Scientific and Support Teams Responsible for assisting in the identification process by providing specialist support personnel for the post mortem process. Support Staff (Technicians) tes 74

75 Reference: 6.3 Function: Morgue Scientific and Support Teams Morgue Escorts Responsible for providing mortuary support to the identification teams. tes 75

76 REMAINS OPERATIONS 6.4 HUMAN Identification Teams Human Remains Operations Director Identification Management Center Coordinator Agency Coordinator Post-Mortem Ante-Mortem ID Committe Quality Control tification 76

77 Reference: 6.4 Function: Identification Teams Identification Management Center Coordinator Day to day responsibility for the identification accuracy/ efficiency. This includes PM, AM, ID Committee, QC and notification instructions. Reference: 6.4 Function: Identification Teams Responsible for the management and coordination of post-mortem data within the Identification Management Center. Reference: 6.4 Ante-Mortem tes Function: Identification Teams Responsible for the management and coordination of ante-mortem data within the Identification Management Center. tes Post-Mortem tes 77

78 Reference: 6.4 Function: Identification Teams ID Committee Responsible for the coordination of victim identification committee meetings. Reference: 6.4 Function: Identification Teams Responsible for facilitating quality control within the Identification Management Center. Reference: 6.4 tification tes Function: Identification Teams Responsible for delivering death notification messages to next of kin. tes Quality Control tes 78

79 Reference: 6.4 Function: Identification Teams Agency Coordinator Responsible for the effective coordination between internal teams and other relevant response agencies involved in the incident response. tes 79

80