ALASKA AIR CARRIERS ASSOCIATION FAMILY ASSISTANCE PLAN Required Update Due: October 2,200O ADDENDUM

Transcription

1 ALASKA AIR CARRIERS ASSOCIATION FAMILY ASSISTANCE PLAN Required Update Due: October 2,200O ADDENDUM A The purpose of this Addendum A is to formally adopt and incorporate the following into Promech Inc (company name) Family Assistance Plan. 1. With respect to the term transportation the definition is amended to include an accident involving a foreign air carrier that occurs within the United States 2. With respect to the term attorney the amended definition includes no Solicitations from lawyers, associates, agents, employees, or other representatives of an attorney for 45 days from date of accident. 3. The definition of passenger is expanded to include any employee of an air carrier or foreign air carrier aboard an aircraft, and any person aboard the aircraft without regard to whether the person paid for the transportation, occupied a seat, or held a reservation for the flight. 4. With respect to flight reservation information distribution, an assurance is made that, upon request of the family of a passenger, the air carrier will inform the family of whether the passenger s name appeared on a preliminary passenger manifest for the flight involved in the accident. 5. Promech Inc. (company name) will provide adequate training to the employees and agents of the company to meet the needs of survivors and family members following an accident. This training does not necessarily include every employee and may be satisfied by formation and use of a Care Team. 6. Promech Inc. (company name) will, in the event that a U.S. aircraft accident involving major loss of life, occurs on foreign soil, the U.S. air carrier will consult the NTSB Family Affairs Office in Washington D.C. /-r after hours (emergency) v d further, request the NTSB to provide notification to the U.S. Department of State Duty Officer - This Addendum A is hereby incorporated and made a part of Promech Inc (company name) Family Assistance Plan, dated October 4,200O. Mark Easterly Owner/Manager Director of ODerations

2 . Aviation Disaster Family Assistance Plan Promech, Inc. Family Assistance Plan Purpose: In the unlikely event of an aviation disaster, this manual will provide guidance for the employees Of Promech, Inc. Upon notification of a crash involving overnight hospitalization or fatality, initiate the airline s Incident Command System (ISC). All decisions/contact must be routed through the Incident Commander. Incziient Commander Name of Incident Commander: Mark Easterly Location of Command Post: 1515 Tongass Ave, Ketchikan AK. Telephone Number: 1 Fax Number: m Incident Commanders Duties: 1. The IC has complete airline operational and administrative authority over the management of The crisis. The IC is also the designated contact point for all interagency entities such as NTSB, FAA, state and local emergency response teams, etc. The IC also has several support staff Positions. 2. Notifies NTSB Operations Center at 0 immediately upon knowledge of crash with The following information: Flight Number: Type of Aircraft: Nature of Incident: Place of Incident: Number of Pax: Number of Survivors: Number of Crew Number of Fatalities: Location of Temporary Morgue: Location of Hospital: Telephone Numbers of Hospital:

3 Incident Commander Duties (can t) Origin of Flight: Connecting Point: Final Destination: Domestic or International: Name of Incident Commander: Telephone of Incident Commander: Name of Joint Family Operations Center: Promech Air Inc Location of Joint Family Operations Center: 1515 Tongass Ave, Ketchikan. Ak Telephone Number of Joint Family Operations Center: _ Name of Liaison Officer: Mark Easterly Telephone Number of Liaison Officer: Q^- 3. Maintains inter-agency Command function : 4. Directs all facets of the on-site operation 5. Participates in daily (or more often) unified command meetings

4 Information Officer Information Officer Name: Mark Easterly Telephone Number: -home - Information officer Duties 1. All media contact is made through the Information Officer unless this responsibility is assumed By the NTSB Public Affairs officer 2. Obtains passenger manifest 3. Provides passenger manifest with updates to NTSB 4. Works with all other Command Staff members (including NTSB) on media releases Liaison Officer Liaison Officers Name: Russ Lee Telephone Number: - Liaison officer Duties Appoints additional Family Notification personnel as required (or use service) All family member contact,is made by trained personnel under the supervision of the Liaison Officer. After approval from Command Staff, notifies family members of status After approval from Command Staff, requests dental records and x-rays Liaison with DOS, if required Liaison with DOJ, if required Liaison with ARC, if required Assists family members and providers dedicated support/contact person Advises family members on any monuments, memorial services, etc.

5 Logistics Chief Logistics Chief Name: Chris &ear Telephone Number: - Logistics Chief Duties 1. Arranges for Joint Family Operations Center Facilities and Communications 2. Arranges for toll free number for family calls 3. Arranges for family briefing facilities at origin, connecting and destination airports 4. Provides logistical support to traveling family members as required 5. Arranges for personal effects handling Planning Chief Planning Chief Name: Danielle Adkins Telephone Number: 3 Planning Chief Duties 1. The Planning Chief and his/her staff have the responsibility for developing action plans to be Implemented by the ICS team. Plans should be developed for each successive 12-to-24 hour Periods, and updated no less than every 12 hours. Finance Chief Finance Chief Name: Tammv Campell Telephone Number: _ Finance Chief Duties 1. Documents all expenses 2. Authorizes payment of expenses for Command Center, Joint Family Operation Center and other Needed support 3. Authorizes travel/iogistics expenses for family member travel 4. Provides reimbursemento ARC as required

6 Operations Chief Operations Chief Name: Kevin Hack Telephone Number: < Operations Chief Duties 1. The Operations Chief and his/her staff have the responsibility of implementing the Response/rescue/operational strategies that are developed in the ICS. Little responsibility for Family Assistance falls into the Operations area, while most of the details surrounding accident Investigation, aircraft recovery and other details will be handled by this section