Stockbridge Halls of Residence Residents Handbook 14/15

Transcription

1 Stockbridge Halls of Residence Residents Handbook 14/15

2 03 Dear Student We are pleased to offer you a room at Chichester College on the terms set out in this handbook. This handbook is devised to help you with day-to-day residential life. Please read it carefully as this forms part of the Residential Agreement you will sign before or upon arrival at Stockbridge Halls of Residence. Keep the handbook in a safe place so you can refer to it throughout the year. We pride ourselves on our friendly, supportive and secure Accommodation Service. Your Accommodation Advisors and supervisors will play an important role in your time in the residence and they are the first people to turn to if you require any help or information. The quality of life in our halls is dependant on the members who live in it. Please help us to continue our tradition of caring for our community by looking out for others in your flat / halls. To assist in the smooth running of a community there must be some rules! You will read about these as you go through the handbook. May we particularly draw your attention to the code of conduct to which you must adhere. We look forward to welcoming you to our accommodation and wish you every success with your studies here at Chichester College. Please note that Stockbridge site is shared with Chichester University students. Accommodation Services Tel: accommodation@chichester.ac.uk Stockbridge Halls of Residence Tel: stockbridge@chichester.ac.uk

3 04 Residential Life ABSENCE FROM RESIDENCE / COLLEGE If you intend to be away for a period of more than 3 days,during term time, please let the Stockbridge Halls reception know, giving details of where you may be contacted. It allows us to contact you if there is an emergency and it assists the staff to check the facilities in the event of an evacuation. Please note refunds cannot be given for periods of absence unless there are exceptional circumstances. ACCESS TO YOUR ROOM You must allow access to your room by all authorised persons at the published times for inspections at reasonable times. There is no exception to this rule. The College reserves the right to gain access to your room at all times and to invite external agencies if there is a reasonable suspicion that your room may contain illegal substances or you are undertaking illegal activities in the premises.

4 05 CARERS If you have additional requirements and have a helper occupying a separate room, they are expected to adhere to the Residential Agreement and Code of Conduct for the room in accordance with Schedule Four. CAR PARKING Parking for residential students is not permitted at Stockbridge. There is car parking available at the main College Campus for which a permit is required (forms available at reception), along with a daily ticket costing 50p. CHAPLAINCY The Chaplaincy team is at the College to support students and staff of all faiths, or none. CLEANING OF YOUR ROOM Residents are responsible for keeping their bedroom, en-suite bathroom and communal areas of their flat clean, tidy and in a fit and liveable state. You will have access to a kitchen for the preparation of your meals You will be required to agree an inventory of the contents of the communal areas. Please note cleaning of communal areas including washing facilities and kitchens will be the students responsibility. Please ensure that all items remain in the kitchen, it is advisable to keep personal items in your room. It is a joint responsibility of all users to wash-up items immediately after use. All surfaces must be clear of crockery, food and utensils. There is a three tier warning system in place if there any cleaning issues, after Kitchen inspections. (once a fortnight) A white warning checklist, to give the residents the opportunity to resolve any areas highlighted without charge, a Yellow warning, where a charge is applied to the residents of the flat, a final Red notice, to inform you that the Kitchen will be cleaned and a charge will be applied to the flat. If kitchens are persistently found in an unacceptable state all users who are responsible for the kitchen will be fined for the cost of cleaning. You will also be issued with a warning by your Supervisor. Three warnings will mean that you will be issued with a Formal Disciplinary Warning. Further subsequent warnings may escalate the disciplinary process to a formal investigation. Please avoid using the kitchens to prepare food at unsociable hours, for example the early hours of the morning, unless necessary on religious

5 Your bedroom will be inspected each halt term. This inspection will also include communal areas. This inspection day is shown to the left in bright yellow on your inspection slip Communal areas are your responsibility They will be inspected fortnightly The day this inspection will take place will not be specified. Communal areas must be kept clean and tidy at all times to enable clear access for staff, maintenance and emergency services but also to ensure good health and hygiene for all tenants. If kitchens are not kept clean this may cause illness or infestations of unwanted vermin. Communal areas are your responsibility, but Stockbridge cleaners will assist, by empting rubbish bins, wiping your hobs, surfaces, mopping the floors only They will not do your washing up, fridges, ovens or take rubbish bags from the floor Communal area daily specifications: The washing up is done and put away, surfaces clean / clear All food, crockery, cutlery, pans etc stored away appropriately Kitchen bins should be emptied and not overflowing. You must supply your own bin liners and sacks All showers, toilets, sinks and bathrooms are to be cleaned. You must supply your own toilet rolls. All spills must be wiped up immediately to avoid accidents. Bedroom specifications: Bedroom carpets are to be vacuumed and clear of belongings Bins must be empty and all surfaces tidied and dust free En-suites should be clean and clear of soap residue and Lime-scale, floors must be

6 07 All kitchens have recycling bins and every resident is expected, under the Residential Agreement, to support the College s Environment Policy by utilising all the recycling facilities provided. Students refusing access to their bedrooms for inspections or replacement of feminine hygiene units during designated time period schedules could evoke disciplinary action. The College are looking to introduce a opting in Cleaning Service kitchens. Full details of this will be available upon your arrival at Stockbridge Halls COMMON ROOMS There is a common room located in A Block. There is a television with freeview, a pool table and vending machines provided. COMPLAINTS The College Accommodation Complaints Procedure can be found on the Accommodation Office website ( Where-can-I-live/Quality-Assured-Accommodation) and this process must be followed when making a formal complaint. The information is also on the signing page of your Residence Agreement. DAMAGE TO YOUR ROOMS AND OR COMMUNAL AREAS Should there be any damage to your room you will be charged for repairs, unless someone else admits responsibility and is willing to pay. All residents in a hall are deemed to be collectively responsible for any damage to communal areas. It is in your interest to prevent other residents or visitors from causing any damage. Accounts for any damage must be paid to the Accommodation Office within 28 days of invoice; otherwise you risk your Residential Agreement being terminated. Any damages found in communal areas will be invoiced to all residents who bear joint responsibility for the area concerned.

7 The quality of life in our residential community is dependant on the members who live in it. Please help us to continue our tradition of being a caring community by caring about and caring for others in your block / halls. Inevitably to assist in the smooth running of a community there must be some rules which we ask you to abide by. Full details of the halls code of conduct can be found in the Stockbridge handbook, but a brief summary of pertinent points are listed below: Keep noise to a minimum Conduct yourselves appropriately No noise between 12pm and 8am Take note of fire regulations and keep all doors locked at all times Don t hand out cards/keys to anyone else. Clean bedrooms Clean kitchens Clean toilets and communal areas 1. Members of Chichester College are expected to conduct themselves at all times in a manner supportive of an academic community or an institution or further education and provide consideration for others in the halls of residence. 2. Noise should be kept to a minimum. Loud music which interferes with the well-being of others will not be supported. Particular care should be taken at night, when students are trying to study or sleep. Excessive noise will not be tolerated between 11pm and 7am. 3. Communal areas must be maintained in a fit state for their purpose. In particular kitchens and toilet facilities must be kept clean and tidy 4. Study / bedrooms must be kept in a fit and habitable condition 5. Due attention should be given to the safety of other residents and oneself, particularly through the adherence to fire regulations. Security precautions must be followed and doors to halls must be kept locked at all times. Entrance codes to residence and/or keys should not be given out to others. Students in breach of the code of conduct risk being put onto the accommodation disciplinary procedure, available for viewing in the handbook. In serious breaches of this code and/or residential licence agreement students risk termination of their licence agreement and may also, via Chichester college s disciplinary procedures, risk exclusion from the College.

8 Take Note Kettles Toasters Fridge /Freezer Ovens / Hobs Microwaves Always read the cooking instructions before you start Cover food when cooking to prevent spitting and spillage After use wipe the sides, roof and the plate with a cloth DO NOT turn on the microwave when empty DO NOT place metal objects or kitchen foil in the microwave Always read the cooking instructions before you start Take care when removing items from the oven / hob Use utensils that are suitable for use with hot temperatures Let appliances cool, then clean with a damp cloth DO NOT place food on the oven shelves without a baking tray Separate cooked meats from uncooked meats Regularly clean inside and out, clean spills immediately Defrost the freezer on a regular basis Use food in rotation according to date NEVER re-freeze food Regularly empty crumbs to prevent build up SMOKE FROM TOASTERS IS THE MOST COMMON CAUSE OF FALSE FIRE ALARMS AT CHICHESTER COLLEGE. DO NOT TURN TOASTERS ON THEIR SIDE WHEN TOASTING Students will be charged 50 if they create a false fire alarm which is attended by the fire service Never turn a kettle on if empty Always make sure the lid is snapped down before turning on Never leave a kettle boiling unattended Rinse the kettle out before re-filling to avoid scale build up Only put water in kettles IMPROPER USE OF EQUIPMENT WILL BE CHARGED FOR. IF DAMAGES PERSIST WARNINGS MAY BE GIV- EN. THREE WARNINGS IN A TERM WILL RESULT IN A FORMAL DISCIPLINARY. IT IS YOUR RESPONSIBILITY TO LOOK AFTER ALL EQUIPMENT LOANED TO YOU BY CHICHESTER COLLEGE.

9 10 DENTISTS It is extremely difficult to locate a NHS dentist in this area so we strongly recommend you remain registered with your dentist at home. However, should you prefer to try to find one here or you require emergency treatment then further details on what you need to do are available on the Student Health website Chichester/World-Class-Student-Support. ELECTRICAL APPARATUS AND PORTABLE APPLIANCE TESTING Residents are responsible for ensuring that any equipment they bring to the College is electrically safe and suitable for UK electrical systems. Electrical equipment must not overload the College s electrical supply. Individual electrical items shall not be rated above 1kw. One CE approved fused multi-adaptor (rated at 10 amp with a maximum four ways) for use with low wattage equipment only, such as PC and printer is permitted in each room. All plugs and adaptor must comply with BS1363. Non UK equipment and associated Non-UK to UK adaptors may not be used unless they have been inspected and approved by the college. The College will undertake an electrical test for all appliances, if deemed necessary. This is undertaken in September by an external company Calbarrie. All students will be given notice to allow the company access to their rooms and kitchens to do this. Electrical items belonging to students which are placing an excessive load on the electrical system, or which, in our view are unsafe or unfit for use will be removed and stored until the end of the year. Power supplied is 240v and 3 pin plugs must be utilised. Items that should not be brought into the College include: Cubed adaptors (more than one) Rice cookers Items requiring a continental electrical adaptor in order to work Individual fridges/coolers Electrical room heaters Deep fat fryers Grills and sandwich makers If you have a query regarding a piece of electrical equipment and you are not sure whether it needs testing, please accommodation@chichester.ac.uk. Or stockbridge@chichester.ac.uk

10 Emergency Action in the Event of a fire. Residents Handbook 2014/ Operate the nearest fire alarm break glass 2. Do not attempt to tackle the fire 3. Evacuate the building by the nearest exit and assemble at the point which is indicated on the building emergency procedures DO NOT STOP TO COLLECT PERSONAL BELONGINGS SHUT ALL DOORS AND WINDOWS AS YOU LEAVE THE BUILDING IF IT IS SAFE TO DO SO DO NOT RE-ENTER THE BUILDING GO DIRECTLY TO THE ASSEMBLY AREA IT IS IN YOUR OWN INTEREST TO KNOW WHAT TO DO IN CASE OF FIRE ACQUAINT YOURSELF WITH ESCAPE ROUTES DO NOT OBSTRUCT STAIRCASES, LANDINGS OR DOORWAYS EMERGENCY ACTION IN THE EVENT OF A MEDICAL INCIDENT If you discover a situation in office hours where first aid or emergency medical treatment is necessary call the on duty supervisor or in an emergency call 999. Out of hours urgent medical treatment can be dealt with by telephoning the GP call-out service of the doctor with whom you registered or follow the emergency medical procedure flow chart that can be found on all notice boards in each Hall of Residence. The Security Staff can be contacted via the supervisor on If an ambulance is needed, dial 999 and ask for Ambulance Service and contact the duty supervisor immediately after the ambulance has been called so that the ambulance can be directed to the correct location. St Richard s Hospital Accident and Emergency Department is open 24 hours a day or The Bognor War Memorial Hospital Accident and Emergency Department is open 9.00am 5.30pm. An accident on campus must be reported to the Health and Safety Office as soon as practicable. All Supervisors are first-aid trained.

11 Residents Handbook 2014/ EMERGENCY ACTION IN THE EVENT OF A SECURITY INCIDENT OR MAINTE- NANCE REQUEST If you notice a breach of security report it to the Duty Supervisor immediately. From 9pm to 9am there will be security staff on campus to assist the College Supervisor on duty. Any repairs, loss of power, leaks must be reported to the Duty Supervisor or Security staff immediately The Stockbridge number of is 24 hours, 7 days per week. If this goes to an answerphone it means the member of staff is around the site. Leave a message with a contact number and the member of staff will return your call as soon as they return to the office. END OF CONTRACT You are expected to vacate your room by 12.00pm on the day shown in your Residential Agreement. If you wish to stay beyond the date shown on your residential licence, please speak to the Accommodation Office who may be able to extend your booking. Please note that this may incur a charge. Please clear all pin boards of posters and clean out cupboards and wardrobes i.e. remove all personal possessions. If rooms and the communal areas are left in an unacceptable state requiring additional cleaning you will be charged for this. It is the student s responsibility to clean ovens, microwaves, hobs and fridge/freezers. If any of these are left in an unacceptable state you will be charged for this. You will be expected to agree a departure appointment to allow the proper processing of paperwork and checking of your inventory. Please follow all guidance issued regarding departure. ENVIRONMENTAL POLICY The College is fully committed to reducing the impact it has on the environment. This means that we try to be careful about the way we use valuable resources, encouraging recycling and keeping waste to a minimum. Both campuses have recycling centres and we also provide recycling facilities in all halls of residence to enable students to recycle paper, cans, glass, cardboard and packaging.

12 Residents Handbook 2014/ Help the College to continue to reduce our carbon footprint by: Switching off lights when they are not in use Turn off the heating before opening the window Not leaving electrical equipment on overnight We are continuously trying to improve our environmental performance and if you have any suggestions or comments that could help us please contact the Accommodation Office. FEES If you have any queries about the payment of your accommodation fees please speak to our Finance Department. Also the Accommodation Office will help in any way they can. Failure to pay fees in a timely fashion could lead to additional charges. FIRE PRECAUTIONS You are expected to comply with the fire precautions at all times and should familiarise yourself with fire alarm break glass switches, emergency routes and the location of fire fighting equipment in the hall. Fire drills are held each term. Wilful failure to participate in these practices is viewed as a serious matter and treated as misconduct. The removal of, or tampering with, the fire fighting equipment, fire/smoke detection, installations, fire closures or the misuse of any other devices installed to provide protection against fire are criminal offences under the Regulatory Reform (Fire Safety) Order Particular care is necessary in residences: Corridors, staircases and other open areas must NOT be obstructed by furniture or other items, such as bicycles. These will be removed and persistent breaches may result in disciplinary actions being invoked. Fire doors must not be wedged open or a fine may be issued As the heat and smoke sensors are sensitive, they are easily triggered. For this reason cookers and grills must NOT be left unattended, kitchen doors must be kept shut at all times and candles/joss sticks must not be used in halls. Even accidental initiation of an alarm requires the building to be evacuated and the Fire Service called. The costs incurred in handling careless or malicious false alarms will be charged to the person(s) responsible.

13 14 GYM MEMBERSHIP College students will have full membership to the Gym on the main College campus. This will be valid from 1st October through to the 31st May and will include a gym induction. Between these dates just go to the Gym with your student card for further details. HEALTH AND SAFETY In the interest of your own and other students safety you are not allowed to burn candles or store any flammable liquids such as kerosene, lighter fuel, petrol, BBQ lighting fluid, mentholated spirit, paraffin etc. in the student residences. (This is not an exhaustive list and refers to any substance with flammable properties.) For this reason we insist that aerosol products are kept to a minimum and away from heat sources. Please note that the storage of offensive weapons/objects that can endanger a persons health and safety will not be permitted. If found, these items will be held until the end of the licence agreement. HOLIDAY PERIODS The Halls are open through all the holiday periods. HOMESICKNESS Many students suffer from homesickness at some point when at College. For the majority of students this passes very quickly when they make new friends and find their feet on their course. It is important to remember that studying at College is not a period of isolation. Living in halls often teaches students how to live away from home for the first time. You may learn much more than you had originally thought you would! You will discover how to manage your money and laundry, whilst interacting with a community of people from a variety of backgrounds. It is important to remember that everyone is in the same situation and however daunting it may seem, in a few short weeks after arrival you will have made friends with people who may be in your life longer than the duration of your course. If you are struggling with being away from family and friends please talk to someone, for example the Halls Supervisors or staff from the Accommodation Office.

14 Chrome Showers / Baths Ceramics / Tiles Toilets Safety Products Inspections The Inspections for rooms are every half term. Communal area are every week. Students must provide their own cleaning products. Always read the instructions before use and take note of safety advice provided. Always follow advice on storage and best instructions of use. NEVER MIX PRODUCTS. You supply your own safety equipment when using cleaning products. Always read the bottle before using and always follow the instructions for recommended safety equipment. How to use, what to use it on and what to do in case of an emergency. Chichester College will not suggest any particular cleaning products. Read instructions and choose correct product / equipment Scrub the pan, U-bend, up the sides and under the rim Wipe the underside of the seat and the top of the seat Wipe the outside of the toilet, the lid, cistern and handle When finished wipe dry to remove product from seat and flush Read instructions and choose correct product / equipment Scrub all ceramics, pipes, tiles, mirrors and grout Wash down shower screens and curtains Rinse all cleaning product off and wipe down Dry all tiles and mirrors and clear any smears Read instructions and choose correct product / equipment Clean right under the tap head Scrub around the taps and chrome until all scale is removed Rinse with water to take off suds Wipe and dry with a tissue and buff with a dry cloth until shiny.

15 PLEASE READ CAREFULLY If your room / area fails to meet the required standard, the following will be applied: A white warning checklist, to give the residents of the flat an opportunity to resolve any areas highlighted in the boxes provided without charge This is an example of a supervisors notification slip. If any of the boxes are ticked then the items listed beside the box failed inspection and needs to be resolved. You may be given a date in the re-inspection box. If you do then you have to have the matters listed resolved by the date and you will be charged a fee for the re-inspection. If your room is re-inspected you will be charged If your communal area is re-inspected you will be charged but the amount will be divided equally between the residents of that block. If N/A is in the re-inspection box then you will need to address the issues ticked but you will not have a re-inspection and therefore you will not be charged. This is an example of a supervisors warning. Here are a few reasons why you would receive a warning: Your room / area was in a very unhygienic state The same issues kept happening on each visit A serious issue was found eg: fire door left open You did not heed your notification slip If you receive a warning you will have boxes ticked with a description of the issue listed to the side. These issues will need resolving by the date and time given at the top of the warning. You will be charged a revisit fee of for your room but if it is for a communal area you will be charged and it will be equally divided between the residents of that block. If the matters are resolved in the given time the resolved box will be ticked. If the matters are not resolved by the time/date stated then the charged box will be ticked and a day box will be ticked for the day the contractors will be instructed to clean the room/area. You will not be notified via of the warnings and charges. Please refer to your handbook for charges. Three warnings in a term will result with you receiving a formal disciplinary. It is up to the supervisors discretion if you will require a revisit and the decision will be made dependant on how important the failings are. The time given to resolve the issues will be dependant on the importance of the failings and the time the supervisor thinks you will need or should complete the task. This may also be decided on students availability to carry out the tasks.

16 Residents Handbook 2014/ INCIDENTS Accidents and Incidents must be reported to the Supervisor on duty INSURANCE A block policy has been arranged for all resident students. It is a condition of residence that you subscribe to this policy. The cost is included in your accommodation charge. Please note that if your bedroom door is unlocked, even if you are in the bathroom or kitchen, and something is taken, any claim will be invalid. You must activate the above insurance by following the publications given to you upon arrival. You can upgrade the policy to over high risk/expensive items such as laptops and mobile phones are an extra charge which is paid direct to the Insurance Company. INTERNET CONNECTION All College residences provide access to the internet. The College outsources to an external internet company Student Com. A cable is provided upon your arrival. Upon arrival log on to your computer and follow the instructions. KEYS Keys for the entrance doors and your own room are issued on your arrival. Keys must be returned to the Supervisor/security person when you leave following your inventory check out. If you lose or damage a key you will be charged the full cost of a replacement key and lock ( 125). (The replacement charge for key cards is 10.) Keep your room door and hall doors locked for security. Keys should not be copied and nor can they be passed onto third parties. LAUNDRY Laundry rooms with machines and tumble dryers for students to wash and dry personal items are located in A Block behind the Supervisors office. Students are responsible for laundering all personal items. DO NOT leave laundry in machines or in bags on the floor as the supervisor reserves the right to remove these. There is a laundry card you will need to purchase at a cost of 5.00 (subject to change in Sept 2014) The cost of a wash is 2.40 for an Eco wash and a dry This machine is found in the laundry room. The top up machine is also found here. You are able to log on to the laundry website to see when a machine is available and have the option to be notified when your washing is done.

17 The Accommodation Office is open from 8:30am 5:30pm Monday Friday Tel: or (24hours) Response time is usually within 30 minutes unless staff are dealing with an emergency in which case it may be longer. The number will be answered 24hrs a day, 7 days a week including during Christmas and Easter and on Bank Holidays. At night the number will be answered by staff supervisors, between the hours of 8pm 12:30pm or by the security thereafter. The number will always be manned by a member of staff so please do not hang-up the call prematurely. If staff supervisors / security are dealing with an incident it might not be possible to answer the phone straight away, you may be put through to a mobile voic . If you wish to leave a message please leave your name, block/room and a contact number and we shall call back as soon as possible. ID will be requested on re-entry to your room ON ARRIVAL AT STOCKBRIDGE WE ALLOW 4 FREE LOCK OUTS, AFTER THAT YOU WILL BE CHARGED 5.00PER ENTRY.

18 Residents Handbook 2014/ LINEN AND BEDDING You need to provide your own bedding and towels. Please be aware you are responsible for keeping the items clean. We recommend that you wash them on a weekly basis. Bedding packs can be purchased at reception at the cost of for a clean second hand pack, new (please note this is subject to availability). Bedding can also be purchased from local shops such as Tesco for a reasonable price. LOCK OUTS If you lock yourself out of your accommodation you will need to go to the Supervisors office during office hours so they can identify you by checking your records before letting you in. There will be a 5 charge for every lockout following your fourth request to be let back into your room, as an administration charge. After office hours please use your advertised number for lockouts which can be found on the notice board in your Hall of Residence. MAIL Your incoming mail can be collected from the Reception in A Block. If there is a parcel to collect your name will be on the white board in the main reception. You will need to sign for any parcels. The system is in place to ensure your parcels and mail are kept securely. Your incoming mail can be collected from the supervisors office. If there is a parcel to collect your name will be on the white board in the office. You will need to sign for any parcels. The system is in place to ensure your parcels and mail are kept securely. Please ensure you check your mail in the morning and evening as your mail will not be delivered to your rooms unless it is important information that you need at short notice and if this is the case, the supervisor has authority to put these in your bedroom to ensure delivery. MEALS FOR RESIDENTS STAYING IN FULL BOARD ACCOMMODATION Residential students staying on a full board basis are provided with meals as part of their contract. You will be issued with a student card when you enrol. Prior to enrolment you will receive a temporary food card which you will be required to provide to purchase food. From then on your meal card is proof of payment and NO meals will be given without its presentation at the till point. Any lost or damaged cards will cost 3.00 to replace. If you have any specific dietary requirements, suggestions or problems regarding your meals or service please speak with the Catering Manager or the Accommodation team.

19 21 MENTAL HEALTH CRISIS If you or a friend s mental or emotional state deteriorates seriously, this can be called a mental health crisis. In this situation it is important to get help quickly: :Contact the College nurse if within working hours Make an emergency appointment with your doctor go to the accident and emergency department as St Richards Hospital, Chichester (Tel: ) If you feel someone is in immediate danger to themselves or others call for an ambulance and/or the police on 999. MISCONDUCT Students may be subject to the Chichester College Accommodation disciplinary procedure for conduct incompatible with the license agreement. Misuse of fire protection systems, persistent noise, petty theft (e.g. of food / drink), unsatisfactory care of rooms, unauthorised overnight guests, disrespect shown to security and Chichester College staff are all instances of unacceptable social behaviour. Drunkenness and disorderly behaviour, together with any acts of vandalism are not tolerated at Chichester College. Any students held responsible for misconduct will be subject to the referral procedure and invoiced where damage has occurred. For very serious cases of misconduct a student may be excluded from the Halls of Residence. Misconduct concerned with theft, weapons or the possession, use and/or supply of drugs automatically becomes a matter where the College will consider involving the police. NOISE Noise must be kept to a minimum. Excessive noise will not be tolerated between midnight and 7am. NURSE There is a Nurse based at Chichester College. She is available for help and support with minor illnesses and they can also provide information and leaflets on a wide range of health related issues. You can call NHS Direct on 111 when you need medical help fast but it s not a 999 emergency. Calls to 111 / 999 are free to call from a landline and mobile. Alternatively visit OPERATING MANUAL All kitchens have a copy of the Chichester College s halls of residence operating and maintenance instruction manual which details how to correctly use and maintain the electrical equipment supplied in residence. The manual must not be defaced or removed from the kitchen, a fine will be imposed on the person(s) responsible if this occurs.

20 Chichester College is concerned about your safety and security. We have designed your hall and room with that in mind. Please follow these instructions to help you avoid any problems. In your block we have: Installed fire and smoke detectors Created a safe escape route if a fire should happen Tested electrical installations and gas equipment To ensure that these operate correctly: Do not tamper with alarms and fire fighting systems When cooking make sure the extractor fan is on and windows open where possible to avoid alarms sounding. Make sure fire doors are kept closed these stop smoke and fire spreading, keeping exit routes free If you think an electrical appliance is unsafe report it immediately In a fire emergency follow your Fire Action Plan In your room we have: Fitted windows, locks and secure handles Fitted good quality locks on internal and external doors To ensure that they operate correctly: Make sure that the windows are closed when you leave the room even if only for a short time. An unlocked door is an invitation to a thief. Don't let anyone into your block that you don't know and always lock your room AND block door when you leave even if you are visiting someone in the building. Student representatives are your first point of contact for help. They will summon security if necessary. Medical Call-Out Chichester College does not provide an out of hours student health service For accidents or to summon an ambulance call directly on 999 If unsure: follow the medical incident flowchart

21 Residents Handbook 2014/ PARTIES For safety reasons parties cannot be held in Halls of Residence. You should approach the student s union office to hire facilities. All celebratory paraphernalia are prohibited in all fire escapes routes. This includes fairy lights, Christmas trees and decorations. PERSONAL SAFETY For your own personal safety students are advised:- To avoid walking alone after dark, particularly in poorly lit areas To close/lock all ground floor windows and doors To avoid letting unknown/uninvited people into your hall/room Keep valuables stored in your room and ensure they are out of sight if you are located in a ground floor room. PETS You are not allowed to keep animals of any description in your room. POSTERS IN YOUR ROOM Please confine any posters or similar displays to the pin board area provided. They should not be fixed to other areas of walls, ceilings or doors since this can cause damage to the fabric of the room and create a fire hazard. RECYCLING Please collect your recycling waste in the bins provided and empty the bins, when full, at the appropriate recycling points on site at Stockbridge. Please read and familiarise yourself with the instructions. On no account should you throw plastic carrier bags into the recycling bins. Please do not leave bags of recycling beside the normal refuse bins or surrounding areas. REP MEETINGS Each term your Halls Advisor will hold a Q&A meeting with halls reps. We will provide refreshments and have an open discussion to get ideas, feedback and residents can voice their opinions. REPORTING NEED FOR REPAIRS Non Emergency repairs: Repairs that are required in your bedroom or in the communal areas should be reported to the supervisor on duty.

22 24 SAFETY EQUIPMENT The taking down, removal or de-facing of any safety signage or equipment from within the College or bringing such equipment from outside, onto Chichester College property is a criminal offence and will be viewed as a serious breach of conduct. SECURITY Security is the responsibility of every resident and you should be particularly alert to the securing of your own room and halls. External doors must be locked at all times and you should not let unknown people enter the building. Ground floor windows should not be left unsecured and access codes/keys should not be given to any non-residents under any circumstances. SMOKING Smoking is forbidden in the Halls of Residence. If you wish to smoke please do so outside in the designated smoking areas. Please dispose of any cigarette butts in the appropriate manner. Smoking of illegal substances is banned and will be treated as serious misconduct. Students are responsible for ensuring their guests do not smoke in halls. Students who allow their visitors to do this may themselves be subject to disciplinary action. The College s full smoking policy is available upon request. Covering a smoke detector is treated as serious misconduct. STAFFING There will be two staff or security personnel on site at Stockbridge to assist with any questions or circumstances that may arise. In quiet periods there may be only one person on site but a second staff presence will be within rapid response distance. TELEVISIONS You need ensure you purchase a TV license to watch or record TV this costs 145. This Includes using any device that allows you to watch live TV broadcast. TV licensing will contact all students to ask them if they have a license. Failure to comply could result in legal proceedings or a 1000 fine being taken against you by the TV Licensing company.

23 Residents Handbook 2014/ TERMINATION OF CONTRACT If you wish to leave your room earlier than the term specified in your license agreement you will need to let the Accommodation Office know and find a suitable alternative student to take up your contract. Failure to do so will result in you having continuing liability for the rent. When you leave your accommodation you will need to: Advise the Accommodation Office in writing Return your keys Return your meal card (if applicable) Return your internet connection cable Have your room checked against the inventory you completed when you moved in, with a member of the accommodation office staff. Please note that you will continue to be charged for the room until all the above have been carried out. VISITORS/GUESTS Residential students are responsible for non resident guests and should ensure their safety. Visitors must behave in a manner acceptable to the hall community and abide by the terms and conditions of the students (who they are visiting) License agreement. All guests must leave halls of residence by midnight for security reasons. Friends must not stay over night in the halls of residence. All visitors must leave by 11pm Sunday through Thursday and midnight Friday and Saturday. No parties are permitted, but a small gathering at the discretion of the Advisors may be allowed and may be subject to certain criteria. VISITOR BEHAVIOUR Any visitor may be asked to leave the college premises by an authorised member of the Accommodation office staff, security or caretaking team for any of the following reasons:- Where there has been a verbal or physical abuse to another because of their race, sexual orientation or disability. Where there is physical damage or any other acts of vandalism to the premises. Excessive or persistent noise above which is specified in the code of conduct Drunk and/or disorderly behaviour including overstaying their welcome and refusing to leave when asked to do so. Where there has been unacceptable behaviour towards the college staff or students Where they are found causing a nuisance in any other building other than the one they are invited into. Inappropriate dress which might cause offence Aggressive behaviour towards staff and students at any time

24 26 Found in restricted areas of the site Produces graffiti and the use of malicious or abusive words or drawings Failure to accept or comply with any reasonable request by staff supervisors, Accommodation office staff or security staff. Failure to comply with any college health and safety policies and procedures which may lead to injury or accident. Where there is any suspicion of anything illegal being carried out by the visitor, then the matter will be put into the hands of the police. WASTE Students should dispose of waste appropriately. Please see recycling. Please do not leave sharp objects, broken glass, electrical items or bodily waste in the bins. WINDOWS As a general rule if a window is broken, damaged or soiled it is charged to the resident. For safety reasons we only permit limited opening and you must not interfere with the window mechanism. Please do not try and force them. Many ground floor windows have restrictors which are fitted for security purposes and should therefore not be removed. WHAT YOU WILL NEED TO BRING WITH YOU FOR YOUR ROOM Bed linen Duvet / blankets Pillows Towels Tea Towels Toilet rolls Cleaning materials: Multi surface, toilet, crockery and washbasin cleaner Basic cutlery Cooking utensils including pans WHAT IS PROVIDED IN THE KITCHEN A microwave Oven / Hob Refrigerator / freezer Kettle Iron/Ironing board We hope you enjoy your stay at the College and Stockbridge Halls of Residence. If you have any questions please let us know.