MEDICAL BENEFITS COUNSELING (MBC) A THREE YEAR REPORT
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1 MEDICAL BENEFITS COUNSELING (MBC) A THREE YEAR REPORT By: Benefits Counseling Program Positive Resource Center Andy Chu, Esq. Managing Legal Director Vaughn Villaverde, Senior Legal Assistant/Training Coordinator 1
2 HISTORICAL CONTEXT OF MBC TRAININGS 1. SF HIV+ population is aging; benefits counseling is needed to address their complex benefits issues. The system of income and healthcare benefits is extremely complex for older people living with HIV/AIDS and includes an array of programs and eligibility criteria that intersect those available to people disabled, those available to people living with HIV, those that are means tested and those available to older people. Conclusion: To ensure that older people living with HIV/AIDS have the income and healthcare benefits and legal advocacy that can help their quality of life it is critical that expertise about these various benefits be available. From: An Emerging Issue: HIV/AIDS and Aging In the San Francisco Eligible Metropolitan Area (EMA) San Francisco, San Mateo and Marin Counties. Randy Allgaier, M.A., Director, June Funded by the HIV Health Services Planning Council & Long Term Care Coordinating Council. 2
3 HISTORICAL CONTEXT OF MBC TRAININGS 2. Healthcare reform was on its way, providers needed guidance and information (2012 & 2013) 3. United States v. Windsor, the landmark case that struck down DOMA, affects retirement, healthcare and disability benefits (June 2013) 4. Implementation of healthcare reform (Covered CA and MAGI Medi-Cal) has been problematic (2014 and 2015); providers and clients continue to experience significant healthcare access problems 3
4 GOAL OF TRAINING The goal of the Medical Benefits Counseling Training Project is to perform provider trainings and community information sessions related to healthcare access and other benefits issues with an emphasis on older adults living with HIV/AIDS 4
5 CONTENT OF TRAINING Project started in late 2011 First event on February 29, 2012: MBC Pilot Training Session Topics focused on the Affordable Care Act, Medicare, and income benefits From February 2012 to June 2015, 44 training events were completed. 5
6 CONTENT OF TRAININGS Healthcare Reform (The Affordable Care Act) Covered in 16 sessions HIV and Aging Update Covered in 11 sessions MAGI Medi-Cal (Medicaid Expansion) Covered in 15 sessions Medicare Covered in 16 sessions SSI/SSDI Covered in 26 sessions Ryan White/ADAP Covered in 7 sessions Covered California Covered in 15 sessions Cash Assistance Program for Immigrants (CAPI) Covered in 4 sessions Office of AIDS programs such as OA-HIPP & ADAP Covered in 7 sessions Accessing Healthcare Covered in 17 sessions Return to Work Rules for Social Security Covered in 23 sessions (ongoing) Private Long Term Disability Policies Covered in 14 sessions Effects of Same Sex Marriage on benefits Covered in 3 sessions 6
7 CONTENT OF TRAINING In preparation for ACA, Intensive Healthcare Reform and healthcare related trainings from Dec to Feb events on pre-aca healthcare systems in San Francisco, including Medicare, and how ACA would affect these systems. Strong focus on issue-spotting and making correct referrals, not necessarily how to resolve the issues 2 events were in Spanish, and 1 was in Cantonese 7
8 CONTENT OF TRAINING Other special topics: Assessing the effects of same sex marriage on state and federal benefits such as Cash Assistance Program for Immigrants (CAPI) and social security benefits (SSI, SSDI and social security retirement) Termination of LTD due to retirement age ( 65 yrs old) Special social security rules for adults over 50y/o Accessing healthcare for California immigrants 8
9 MAJOR PARTNERS AIDS Legal Referral Panel Alliance Health Project Bay Area Legal Aid California Health Advocates Justice in Aging (formerly National Senior Citizens Law Center) Letskickass.org National Immigration Law Center Openhouse Project Inform San Francisco AIDS Foundation Shanti Project Westside Community Services 9
10 ORGANIZATIONAL PARTICIPANTS AARP ACRIA AIDS Emergency Fund AIDS Legal Referral Panel Alliance Health Project API Wellness Center Bay Area Legal Aid California Health Advocates Castro Mission Health Center Catholic Charities CATS, Inc. Chakraman Chinatown North Beach Mental Health City Clinic Citywide Compassionate Community Care Conard House County of Marin County of San Mateo Health System Curry Senior Center Dolores Street Community Services East Bay Community Law Center Ferguson Place Forensic AIDS Project Gay Men's Spiritual Retreat Glide Health Services Health at Home Health Legal Services Foundation of Silicon Valley HealthRight 360 Homeless Action Center Homeless Advocacy Project Homeless Prenatal Program In Home Support Services Institute on Aging Instituto Familiar de la Raza Kaiser San Francisco Larkin Street Youth Services LetsKickASS.org Little Brothers Lutheran Social Services LYRIC Maitri Marin AIDS Project Mariposa Project Maxine Hall Health Center Medical Respite & Sobering Center Mental Health Board of San Francisco Mission ACT Mission Mental Health Mission Neighborhood Health Center 10
11 ORGANIZATIONAL PARTICIPANTS Mission Wellness National Center for Lesbian Rights National Immigration Law Center National Senior Citizens Law Center/Justice in Aging Native American Health Center On Lok Openhouse People with Disabilities Foundation Progress Foundation Project Inform Project Open Hand Richmond Area Multi Services San Francisco AIDS Foundation San Francisco Bar Association San Francisco CARE Council San Francisco CBHS San Francisco Dept of Aging & Adult Svcs San Francisco Dept of Public Health San Francisco Fully-Integrated Recovery Svcs San Francisco General Hospital San Francisco HICAP San Francisco HIV Health Svcs Planning Council San Francisco HOT Team San Francisco LGBT Community Center San Francisco Office of the Public Defender San Francisco START San Francisco Suicide Prevention Seniorly Shanti Project Silver Avenue Health Center South of Market Mental Health South Van Ness Adult Behavioral Health St. Mary's Medical Center SteppingStone Stop AIDS Project Sunset Mental Health TACE Clinic Tenderloin Neighborhood Development Corp The Latino Commission The Office of Senator Mark Leno Tom Waddell Urban Health Clinic UCSF Vista Family Health Center Volunteer Legal Services Program University of the Pacific US Dept of Health & Human Svcs Westside Community Services 11
12 SAMPLE OUTREACH MATERIALS 12
13 RESULTS MBC program was funded at $440,000 over three years Partnered with 69 organizations to put on training and workshop sessions 860 individuals attended trainings Of these, 388 were members of the public 472 were providers representing 89 organizations 13
14 SATISFACTION SURVEY RESULTS Satisfaction surveys were distributed and collected at each training or workshop session Collected a total of 589 satisfaction surveys, averaging 13 per session 96.3% of respondents: training/workshop attended was informative 94.1% of respondents: training/workshop attended was useful to day-to-day work/life 14
15 LOOKING FORWARD 1. Lead and participate in HIV & Aging dialogues Joe Ramirez-Forcier, PRC s Director of Employment Services, is a member of the HIV and Aging workgroup of the Long Term Care Coordinating Council Andy Chu, PRC s Managing Legal Director conducts the HIV Aging Action Committee (HAAC) Committee advisory group on MBC events Branding of We ve Got This 2. Participate in HIV & Aging events (letskickass.org, ACRIA) 15
16 LOOKING FORWARD 3. Expand MBC to include direct services MBC is now contractually part of PRC s Equal Access to Healthcare Program EAHP serves a large number of older adults living with HIV From July 1, 2014 to present, 267 adults living with HIV/AIDS received EAHP services Over 62% of EAHP clients are 50 y/o or above 4. Collaborate with organizations that focus on psychosocial aspect of aging with HIV Clients repeatedly expressed concerns with quality of life in terms of isolation and limited financial resources More collaborations with psychosocial service agencies such as AHP, Shanti Project, Westside Community Services 16
17 LOOKING FORWARD 5. Continue trainings on how returning to work affects benefits Popular with client, enjoys robust attendance month after month with clients Many PLWHA and on disability want to return to work but are weary of losing benefits, especially health insurance such as Medi-Cal and Medicare 6. Continue to provide trainings on income and health benefits with critical, up-to-date information Issues with healthcare reform and same-sex marriage will continue to evolve Popular with providers 17
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