Welcome to The Ferns. Information booklet. RDaSH leading the way with care

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Welcome to The Ferns. Information booklet. RDaSH leading the way with care"

Transcription

1 Welcome to The Ferns Information booklet RDaSH leading the way with care

2 Contents Introduction to The Ferns 3 Mutli-disciplinary Team 4 Ward facilities 5 Treatment and Care 6 Multi-disciplinary review 6 Medication 6 Discharge planning 7 Training staff 7 Practical issues 8 Meals 8 Clothing 8 Monies and valuables 9 Photographs 9 Hairdressing 9 Car parking 10 Visiting times 10 Telephone and mobile phones 11 Safety 12 Environment 12 Same sex accommodation 13 Chaplaincy 13 Comment, compliments and complaints 14 Languages Back Page 2 Welcome to The Ferns

3 Contact details The Woodlands reception number The Ferns Telephone number Where possible we ask that you telephone the ward after 11am, to allow staff time to help patients with washing / dressing and breakfast. Introduction to The Ferns The Ferns is a 12 bed unit, specifically for patients with organic illness, who have complex needs. We provide a person centred approach to the assessment and delivery of care and treatment. The emphasis of this is on understanding and supporting an individual s qualities, as determined by their life history, experiences, likes and dislikes, and their needs and abilities. 3

4 Our aim is to work in partnership to promote the mental, physical and spiritual wellbeing of people who access the help and support of the Older Peoples Mental Health Services at The Woodlands. All staff will care for and respect the beliefs and values of all users of the service and their carers by Engaging and listening to all our service users Respecting people s privacy and dignity Providing opportunities to enable individuals to achieve their potential. We provide a holistic service that aims to support individual strengths and abilities in order to maximise and promote independence and wellbeing, and to enable individual to feel safe and valued. Patients, their families or carers are central to this approach, and will be involved in all decision about care and treatment. Multi-disciplinary Team You will be under the care of a consultant psychiatrist and an associate doctor while you are an in-patient on The Ferns. You will also be allocated a named nurse and a nursing team who will co-ordinate an individual plan of care with you. Your consultant is:... Your associate doctor is:... Your named nurse is:... 4 Welcome to The Ferns

5 Other professionals will also be involved in assessing and planning your care during your stay. These may include occupational therapist, physiotherapist, dietician, speech and language therapist and pharmacist. All members of staff wear a name badge and some members of the team wear uniform. There is a telephone in the central area for making calls. However telephone calls can be received on all wards There is a TV / sitting room, a dining room, and separate female and male only quiet lounges General ward facilities All rooms are en-suite and have a private sink, toilet and shower. There is a separate bathroom on the ward if you prefer to use a bath There is a kitchen on the ward which can be accessed by staff on your behalf, 24 hours a day. You can store food and drinks of your choice if you prefer. (Food can not be heated by staff) 5

6 There are therapeutic activities which you will be encouraged and supported to take part in e.g. baking, reminiscence, games and discussions. Treatment and Care While you are on the ward a multi-disciplinary assessment of your physical, mental health and spiritual needs will be completed. You will be allocated a named nurse, who will develop a person centred care plan. You will be asked if you or your carers would like to have a copy of this. Multi-disciplinary team review meeting Within the first few weeks of your admission the multi-disciplinary team will meet to review the outcome of your assessments and subsequently plan your care and treatment. You will be included in this and you are welcome to invite a relative, a carer, friend or advocate to attend with you. This meeting takes place each week and monitors your progress. Please let members of the nursing team know if you would like your relative, friend, carer or advocate to attend the meeting with you and they will arrange this. Medication When you are admitted to hospital you will be asked about any medication you are currently taking. If you are prescribed any medication during your stay you will be given the choice to discuss the different treatment options. You will also be given written information on any prescribed medication and the opportunity to discuss with a relevant member of the multi-disciplinary team, your carer or advocate. A pharmacist is available to discuss medication with if you prefer. 6 Welcome to The Ferns

7 Discharge planning Our aim is to support you in your recovery so that you feel well enough to return home or to supportive accommodation. At all times your needs and views are central to the process of planning your discharge. A date for discharge will be discussed with you and your carers when you attend the multi-disciplinary meeting. We will discuss with you any help and support you require following discharge, to meet your health and social care needs. You may need a referral to a social worker to assess and provide support in the community. If this is required this will be discussed with you and your carers. There is a national system for delivery of care in mental health services called the Care Programme Approach (CPA). If this applies to you, you will have a CPA care coordinator who will be responsible for overseeing your care. If you would like to know more about CPA, we can give you a leaflet. Training staff An important part of our work is training the doctors, nurses and other professionals for the future. Students in training regularly spend time working on the ward. All students are supervised by fully qualified staff members. On occasions, we may ask if you are happy for a student to provide your treatment. You have the right to say no, and this will be respected. It will not affect the care you receive. Research and a range of improvement projects will help to develop the care and treatment that patients will receive in the future. We are always looking for ways to involve patients in this please let us know if you would like to take part. Sometimes the ward is involved in research projects, and it is possible that we may ask you to help. 7

8 This will only happen with your permission and you have the right to refuse. If you refuse it will not affect the care you receive. Practical issues Meal, snacks and refreshments Meals are served in the dining area on the ward. Meals are served at approximately: Breakfast 8am Lunch 12pm Evening meal 5pm Supper 9.30pm onwards. Snacks and drinks are offered throughout the day. The Ferns operate protected meal times on the ward, which means that at these times no clinical activity takes place, other than in an emergency. This means that all staff are available to assist with meal provision. We do not encourage visiting at meal times, but there may be times that staff asks a relative or carer to attend at meal times to assist with feeding their relative/friend. We aim to provide varied and nutritious meals that take into account dietary and cultural needs. We will offer: A choice of dishes to suit individual dietary needs A choice of portion size. Please ask staff if you have any special requirements, such as halal or vegetarian, or if you have a strong dislike or allergy to foods. There may be occasions when a referral to a dietician is requested as part of your plan of care. Nursing Staff will discuss this with you or your carer. Clothing While in hospital you will need day and night clothing, as well as indoor and outdoor shoes. Staff will encourage and help you to get dressed each day in day clothing. 8 Welcome to The Ferns

9 You will need to bring your own supplies of toiletries, makeup, perfume / aftershave. Where possible we will ask you to send your personal clothing home to be washed. Please speak to the nurse on The Ferns if this cannot happen, as we may be able to help. Money and valuables The finance department is situated at the entrance to The Woodlands. Any money or valuables you bring onto The Ferns will be kept for safekeeping in this department and a receipt will be given to you. A small amount of money can be kept in the ward safe, to allow newspapers, sweets etc to be purchased. We will try to take care of your clothing and personal belongings, but we can not take responsibility for missing clothing or valuables on the ward. We strongly recommend that all items of value should be send home for safe keeping or placed in the finance department. Photographs In order to deliver person centred care, you may be asked to bring in photographs of you and your family. These can be photocopied, or if they are recent digital photographs they may be printed from a computer. Staff will then laminate them to use in discussion with you. We will try to take care of your photographs, but they may be lost or damaged on the wards, so please do not bring photographs that are valuable to you. Hairdressing The Woodlands has a hairdressing room that can be used by staff and visitors to wash and dry hair. We also have a hairdresser who visits each week who can cut, perm and colour hair. If you would like to use the hairdresser, please let a member of staff know. There will be a charge for using this service. 9

10 Car parking Visiting times There is limited disabled parking only in front of The Woodlands unit. All other visitors will be required to use the parking arrangements on the Rotherham Hospital site. Information on local transport arrangements can be found in the entrance to the unit. Visiting times on the ward are: 10 Welcome to The Ferns 2-4pm and 6-8pm every day. If you are unable to visit at these times, arrangements can be made for you to visit at other times. If this is required, please speak with the nurse in charge on the ward to arrange this.

11 Visitors will be asked to visit in the central area of the unit, where a café run by the local Alzheimer s Society is available for refreshments. Occasionally, this may not be possible and arrangements will be made for your visitors to stay on the ward with you. If children are likely to visit please inform the nurse in charge, as we have a family friendly visiting area in the unit. If there are certain people you wish not to visit you while you are on the ward, please inform one of the nurses. Visitors are asked to respect the privacy of other service users / patients on the ward and comply with ward safety regulations. use before entering. Hand washing facilities are available in the toilets in the central area. Telephone and mobile phone use At the entrance to The Woodlands is a pay telephone. If you ask a member of staff they will help you to use this. Telephone calls can be received on the ward if this is more convenient. Where possible we ask that phone calls are received after 11am. Mobile phones can be used within the ward area, but we ask that you consider the views of the other patients on the ward and only use them in the designated areas. The taking of photographs of staff, patients or facilities at The Woodlands is strictly forbidden. To prevent the spread of infection we ask that visitors do not attend the ward if they have signs of a cold, cough or stomach upset. Alcohol hand gel is available at the entrance to the ward for visitors to 11

12 Safety of patients, visitors and staff We are aware that being in hospital can be upsetting, frightening and confusing, and staff will be keen to talk to you about your feelings and how they can help you to feel safe on the ward. Please tell staff if you feel worried or unsafe at any time, or if you feel concerned about the safety of anyone else on the ward. If you would prefer to talk to someone outside of the ward, you can ask to speak to the modern matron or any of the advocacy services. If you wish to make a complaint about safety on the ward, this will be carefully investigated and we will do all we can to maintain the safety of everyone while this happens. We aim to provide high standards of care and service and, in return, we all expect to be treated with respect. The ward staff and the Trust are committed to providing a safe and pleasant environment for people who use the service and our staff. Violence and abuse will not to be tolerated by anyone on the ward, and this includes staff, patients and visitors. Please do not bring dangerous objects, such as knives, into our premises. Items such as razors and nail scissors should be handed to staff for safe keeping until they are needed. Failure to respect this code of behaviour can cause distress to others staying and working on the ward. Environment We aim to make sure you are cared for in a clean, safe and pleasant environment and we ask that as a patient you respect your environment. As an NHS service, we are concerned about the risk of smoking to general health, both for those who smoke and for those who have to be near smokers. For this reason, and to comply with the law, we do NOT allow smoking on 12 Welcome to The Ferns

13 the premises. RDaSH is a smoke free trust and no smoking is allowed on the grounds at all. All patients who smoke will be offered nicotine replacement therapy to help manage their nicotine levels. If you would like to stop smoking, our staff will be very pleased to support you with this. Delivering same sex accommodation We are proud to confirm that mixed sex accommodation has been eliminated in all our inpatient wards. Every patient has the right to receive high quality care that is safe, effective and respects their privacy and dignity. RDaSH is committed to providing every patient with same sex accommodation because it helps safeguard their privacy and dignity when they are often at their most vulnerable. 13

14 Chaplaincy service During your admission, if you wish to speak with a member of the chaplaincy team, please inform a member of the ward staff who will then contact the chaplaincy department on your behalf. If you would prefer, your community chaplain can visit you while you are in hospital. Chaplains for Rotherham and Doncaster can be contacted through the chaplaincy office which is based at the Spiritual Care Centre, Tickhill Road Hospital Doncaster. Comments, compliments and complaints We aim to provide the highest possible standards of health care for people using our services. If you have a comment, compliment or complaint to make about our service, we would be pleased to hear from you. Your views will help us in our efforts to improve every aspect of the service we provide. The Patient Advice and Liaison team (PALS) can be contacted on Telephone number Welcome to The Ferns

15 15

16 This information is correct at the time of publishing Last Reviewed: August 2012 get We are a smokefree organisation. Please provide a smoke free environment approved for your healthcare provider DP7010/05.17

Welcome to The Ferns. Information booklet. RDaSH leading the way with care

Welcome to The Ferns. Information booklet. RDaSH leading the way with care Welcome to The Ferns Information booklet RDaSH leading the way with care Contents Introduction to The Ferns 3 Mutli-disciplinary Team 4 Ward facilities 5 Treatment and Care 6 Multi-disciplinary review

More information

Workington Community Hospital Ellerbeck Ward. Information for inpatients and carers

Workington Community Hospital Ellerbeck Ward. Information for inpatients and carers Workington Community Hospital Ellerbeck Ward Information for inpatients and carers Contents Page no. Welcome to Ellerbeck Ward 3 Your care 4 Consent to treatment 5 Identity bands 5 Same sex accommodation

More information

Welcome to Sapphire Ward

Welcome to Sapphire Ward Welcome to Sapphire Ward Welcome to Sapphire Ward This welcome pack provides information that we hope will support your stay at the Whiteleaf Centre. It has been designed to make sure that you know what

More information

Welcome to Magnolia Neurorehabilitation Inpatient Unit. RDaSH

Welcome to Magnolia Neurorehabilitation Inpatient Unit. RDaSH Welcome to Magnolia Neurorehabilitation Inpatient Unit RDaSH Magnolia Neurorehabilitation Inpatient Unit Tickhill Road Hospital Tickhill Road Balby Doncaster DN4 8QN Tel: 01302 796408 2 Welcome to Magnolia

More information

Manthorpe Ward Patient and carer information

Manthorpe Ward Patient and carer information Manthorpe Ward Patient and carer information Safe Supporting Caring Collaborative Working together www.lpft.nhs.uk Contents Introduction 3 Our philosophy of care 3 What to expect when you arrive A multi-disciplinary

More information

RDaSH leading the way with care. Occupational therapy

RDaSH leading the way with care. Occupational therapy Occupational therapy This booklet has been designed to give you information about home assessments and explain what will happen RDaSH leading the way with care 2 Occupational therapy Home assessment A

More information

Coronary Care Unit. Patient Information. Royal Albert Edward Infirmary

Coronary Care Unit. Patient Information. Royal Albert Edward Infirmary Coronary Care Unit Patient Information Royal Albert Edward Infirmary Author ID: CD Leaflet Number: Card 010 Version: 6 Name of Leaflet: Coronary Care Unit Date Produced: December 2017 Review Date: December

More information

Welcome to Coronary Care Unit (CCU)

Welcome to Coronary Care Unit (CCU) Welcome to Coronary Care Unit (CCU) Medical Specialties Information for patients, carers, relatives and visitors 01625 661016 Leaflet Ref: 11128 Published: 07/16 Review: 06/19 Page 1 Introduction to CCU

More information

Athelon Ward. In-Patient Information

Athelon Ward. In-Patient Information Athelon Ward In-Patient Information R COURAGEOUS AMBITIOUS RESPONSIVE E EMPOWERING S SUPPORTIVE CONTENTS Introduction 2 Visions and values 2 What you can expect when you arrive 3 The team 4 Your care plan

More information

St Pancras Rehabilitation Unit

St Pancras Rehabilitation Unit This document is also available in other languages, large print, Braille, audio format and Easy Read upon request. Email: communications.cnwl@nhs.net Central and North West London NHS Foundation Trust

More information

Barnwell Ward Patient information booklet

Barnwell Ward Patient information booklet Barnwell Ward Patient information booklet Information Welcome to Barnwell Ward This information booklet contains useful information for you about the ward. If you have any questions while you are with

More information

Facilities on Akenside Ward Patient and Carer Information

Facilities on Akenside Ward Patient and Carer Information Facilities on Akenside Ward Patient and Carer Information Shining a light on the future 2 Welcome to Akenside Ward We hope you will be as comfortable as possible during your stay. The aim of this leaflet

More information

Welcome to Level 11 Gynaecology Ward

Welcome to Level 11 Gynaecology Ward Welcome to Level 11 Gynaecology Ward Thomas Kemp Tower Department of Gynaecology Patient Information This leaflet has been produced to give you an insight into the ward you are staying on and what to expect.

More information

Ashton Ward Patient information booklet

Ashton Ward Patient information booklet Ashton Ward Patient information booklet Information Welcome to Ashton Ward This information booklet contains useful information for you about the ward. If you have any questions while you are with us please

More information

Forensic mental health. Woodlands House

Forensic mental health. Woodlands House Woodlands House Welcome to Woodlands House This leaflet aims to provide you with answers to the common questions that people ask when they arrive at an inpatient mental health ward. If English is not your

More information

Guide to Ash Ward. for Families and Carers. Ash Ward Broadway Health Park Barclay Street Bridgwater Somerset TA6 5LX

Guide to Ash Ward. for Families and Carers. Ash Ward Broadway Health Park Barclay Street Bridgwater Somerset TA6 5LX Guide to Ash Ward for Families and Carers Ash Ward Broadway Health Park Barclay Street Bridgwater Somerset TA6 5LX Tel: 01278 454131 Fax: 01278 454222 Patients phone: 01278 454204 Contents Page About this

More information

Phoenix Rehabilitation Unit

Phoenix Rehabilitation Unit Phoenix Rehabilitation Unit Alexandra Wing, Broadgreen Hospital www.cmrehabnetwork.nhs.uk #therehabnetwork 1 What is the Phoenix Rehabilitation Centre? The unit is based in Broadgreen Hospital (Ward 5)

More information

A carer s guide to mental health services

A carer s guide to mental health services A carer s guide to mental health services Welcome to North East London NHS Foundation Trust (NELFT) We are committed to working in partnership with carers. All our staff are aware of and acknowledge the

More information

Welcome to Sarah Swift Ward

Welcome to Sarah Swift Ward Welcome to Sarah Swift Ward Ward sister Dot Christian Gavin Deputy ward managers Angela Plunkett Charissa Lim Jerry Aquino Henson Sumabat Contents p.3 Your care on Sara Swift Ward p.3 Your care in an isolation

More information

GOING TO HOSPITAL Going to hospital

GOING TO HOSPITAL Going to hospital GOING TO HOSPITAL Going to hospital A guide for patients, carers and relatives 1 Going to hospital Contents Introduction...1 Our hospitals...1 Car parking and public transport...1 Public transport...2

More information

Older people mental health services. Introducing... Oaktree Lodge Memorial Hospital. Information for service users and carers

Older people mental health services. Introducing... Oaktree Lodge Memorial Hospital. Information for service users and carers Older people mental health services Introducing... Oaktree Lodge Memorial Hospital Information for service users and carers Revised January 2012 What is Oaktree Lodge? Oaktree Lodge is a continuing care

More information

Information for families. Welcome to Northern Ireland Children s Hospice

Information for families. Welcome to Northern Ireland Children s Hospice Information for families 1 Welcome to Northern Ireland Children s Hospice 2 3 Contents Welcome Accommodation What to bring Meals Visiting Times Privacy and dignity Your comments How to find us 3 6 8 9

More information

Welcome to Glyme Ward

Welcome to Glyme Ward Oxford Health NHS Foundation Trust Forensic services Welcome to Glyme Ward Forensic services Contents Page 3 Page 3 Page 5 Page 9 Welcome to Glyme Ward What to expect on arrival Staff on the ward Ward

More information

The Hampton Suite Leicester Royal Infirmary

The Hampton Suite Leicester Royal Infirmary The Hampton Suite Leicester Royal Infirmary Information for Patients i The Hampton Suite is located on Level 6, Windsor Building (opposite ward 38) at Leicester Royal Infirmary. Welcome to the Hampton

More information

General information guide

General information guide Patient information General information guide i Important general information for all patients. Golden Jubilee National Hospital Agamemnon Street Clydebank, G81 4DY (: 0141 951 5000 www.nhsgoldenjubilee.co.uk

More information

Acute General Medicine Welcome to Ward 7D

Acute General Medicine Welcome to Ward 7D Oxford University Hospitals NHS Trust Acute General Medicine Welcome to Ward 7D Information for patients and visitors Welcome to Ward 7D Welcome to Ward 7D. This leaflet contains information which will

More information

Intensive Care / High Dependency Unit

Intensive Care / High Dependency Unit James Paget University Hospitals NHS Foundation Trust Intensive Care / High Dependency Unit Information for Patients and Visitors Telephone: 01493 452277 or 452274 Nurse s name dealing with initial admission...

More information

Grandview House Ltd Accommodation

Grandview House Ltd Accommodation Grandview House Ltd Accommodation Grandview House Care Home is situated on the High Street in Grantown-on-Spey near to the River Spey, which is a renowned salmon river. Grantown is a small, picturesque

More information

Welcome to Letchmore Ward. Ward patient information. Watford General Hospital. West Hertfordshire Hospitals

Welcome to Letchmore Ward. Ward patient information. Watford General Hospital. West Hertfordshire Hospitals West Hertfordshire Hospitals NHS Trust Ward patient information Watford General Hospital Hemel Hempstead Hospital St Albans City Hospital Welcome to Letchmore Ward Watford General Hospital Welcome We are

More information

Patient information. For service users, carers and families. Service provided by Leeds and York Partnership Foundation Trust

Patient information. For service users, carers and families. Service provided by Leeds and York Partnership Foundation Trust Patient information For service users, carers and families Service provided by Leeds and York Partnership Foundation Trust 1 Welcome to the National Inpatient Centre for Psychological Medicine (NICPM).

More information

Welcome to Medical Assessment Unit (MAU)

Welcome to Medical Assessment Unit (MAU) Patient Information Leaflet Welcome to Medical Assessment Unit (MAU) Produced by: The Medical Assessment Unit Contact no: 01983 534010 January 2013 Review due January 2016 If you require this leaflet in

More information

Discharge from hospital

Discharge from hospital Page 1 of 9 Discharge from hospital for patients, carers and relative Introduction Welcome to our Trust. This leaflet is about planning to leave hospital (also known as discharge from hospital). Please

More information

Welcome to the High Dependency Unit (HDU) on Bear Ward

Welcome to the High Dependency Unit (HDU) on Bear Ward Great Ormond Street Hospital for Children NHS Foundation Trust: Information for Families Welcome to the High Dependency Unit (HDU) on Bear Ward This information sheet explains about the High Dependency

More information

Guide to the National Quality Standards for Residential Care Settings for Older People in Ireland

Guide to the National Quality Standards for Residential Care Settings for Older People in Ireland Guide to the National Quality Standards for Residential Care Settings for Older People in Ireland Developing Standards for Residential Care Settings for Older People More and more people as they get older

More information

Welcome to the children s Ward

Welcome to the children s Ward i PADDINGTON/DISNEY WARDS PATIENT INFORMATION Welcome to the children s Ward Paddington and Disney Northampton General Hospital NHS Trust Welcome to Paddington and Disney Wards We understand that your

More information

Welcome to Cove Ward

Welcome to Cove Ward Welcome to Cove Ward Long Fox Unit Information for service users, families and carers Page 1 of 6 1. What is Cove Ward? Cove Ward is a 15 bedded ward in the Long Fox Unit on the Weston General Hospital

More information

ENTER & VIEW FINAL REPORT

ENTER & VIEW FINAL REPORT ENTER & VIEW FINAL REPORT Date & Time of Visit 18 th March 2015 2pm Name of Service Provider North Staffordshire Combined Healthcare NHS Trust (NSCHT) Provider of the Harplands Hospital; University Hospital

More information

Holywell Neurological Centre Information about your stay

Holywell Neurological Centre Information about your stay Holywell Neurological Centre Information about your stay About Holywell Holywell Neurological Centre is a 16 bedded specialist inpatient unit situated in the north of Watford, Hertfordshire. The unit provides

More information

Age UK Darlington - Bradbury House

Age UK Darlington - Bradbury House Age Concern Darlington Age UK Darlington - Bradbury House Inspection report Bradbury House Beaumont Street West Darlington County Durham DL1 5SX Tel: 01325362832 Website: www.ageukdarlington.org.uk Date

More information

Silver Birch Assessment Ward Integrated Care Pathways. Mental Health Services for Older People

Silver Birch Assessment Ward Integrated Care Pathways. Mental Health Services for Older People Silver Birch Assessment Ward Integrated Care Pathways Mental Health Services for Older People Introduction The team on Silver Birch Assessment Ward would like to welcome you to the ward. We hope this booklet

More information

Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards

Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Surgical Services treating you well Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Visiting 3-4pm, 7-8pm Other times by arrangement

More information

Working together for better health The NHS is your NHS, use it well and it will serve you better.

Working together for better health The NHS is your NHS, use it well and it will serve you better. Working together for better health The NHS is your NHS, use it well and it will serve you better. The NHS belongs to all of us. It is a limited resource and there are things that we can all do for ourselves

More information

Toolbox Talks. Access

Toolbox Talks. Access Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that

More information

Joint Replacement Education Group Booklet for Total Knee Replacements

Joint Replacement Education Group Booklet for Total Knee Replacements James Paget University Hospitals NHS Foundation Trust Joint Replacement Education Group Booklet for Total Knee Replacements Patient Information Joint Replacement Education Group Aim of the education session

More information

Welcome to Lyndon Ground ward at Sandwell Hospital

Welcome to Lyndon Ground ward at Sandwell Hospital We hope to make your child s stay with us as positive and comfortable as possible. Our Aim Our aim is to care for your child how you want us to. We will consider your and your child s individual requirements

More information

National Patient Experience Survey Our Lady s Hospital, Navan.

National Patient Experience Survey Our Lady s Hospital, Navan. National Patient Experience Survey 2017 Our Lady s Hospital, Navan /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017, and to their

More information

Making a complaint about the NHS. The NHS and You. What you can expect from us What we expect from you NHS SCOTLAND

Making a complaint about the NHS. The NHS and You. What you can expect from us What we expect from you NHS SCOTLAND Making a complaint about the NHS The NHS and You What you can expect from us What we expect from you NHS SCOTLAND Who is this leaflet for? This leaflet is for anyone who uses the NHS in any part of Scotland.

More information

Wynfield House Home for the Deaf

Wynfield House Home for the Deaf The Blackpool Fylde And Wyre Society For The Deaf Wynfield House Home for the Deaf Inspection report 115 Newton Drive Blackpool Lancashire FY3 8LZ Tel: 01253392183 Date of inspection visit: 23 May 2017

More information

Craigneil Residential Home

Craigneil Residential Home Mr B Hinde Craigneil Residential Home Inspection report 2 Seaborn Road Bare Morecambe Lancashire LA4 6BB Date of inspection visit: 02 August 2017 Date of publication: 31 August 2017 Tel: 01524831011 Ratings

More information

Floyd Unit. An information guide

Floyd Unit. An information guide TO PROVIDE THE VERY BEST CARE FOR EACH PATIENT ON EVERY OCCASION Floyd Unit An information guide Floyd Unit Introduction The Floyd Unit was opened in October 1988 and is based on the Birch Hill Hospital

More information

Care on a hospital ward

Care on a hospital ward Care on a hospital ward People with dementia may be admitted to general hospital wards either as part of a planned procedure such as a cataract operation or following an accident such as a fall. Carers

More information

Your operation in the Day Case Unit

Your operation in the Day Case Unit INFORMATION FOR PATIENTS Your operation in the Day Case Unit Welcome to King s Mill Hospital This leaflet has been designed to help you to prepare for your admission to hospital. It is important that you

More information

BURY COUNCIL ELMHURST CARE HOME

BURY COUNCIL ELMHURST CARE HOME BURY COUNCIL ELMHURST CARE HOME Statement of Purpose Registered Provider Mrs Pat Jones-Greenhalgh Executive Director of Adult Care Services Qualifications MSc, CSS, 30 Years experience as a practitioner

More information

Welcome to Rainbow Ward. Patient Information

Welcome to Rainbow Ward. Patient Information Welcome to Rainbow Ward Patient Information Author ID: CH Team Leaflet Number: CH 065 Version: 1 Name of Leaflet: Welcome to Rainbow Ward Date Produced: June 2017 Review Date: June 2019 Welcome to Rainbow

More information

Welcome to the Neonatal Unit

Welcome to the Neonatal Unit INFORMATION FOR PARENTS Welcome to the Neonatal Unit About our unit The aim of this leaflet is to inform you of the services provided by the Neonatal Unit and what to expect during your baby s stay. We

More information

Report of the Inspector of Mental Health Services 2008

Report of the Inspector of Mental Health Services 2008 HSE AREA CATCHMENT MENTAL HEALTH SERVICE APPROVED CENTRE HSE Dublin North East North West Dublin North West Dublin St. Brendan s Hospital NUMBER OF UNITS OR WARDS 5 UNITS OR WARDS INSPECTED Unit O Unit

More information

Review of compliance. Adult Mental Health Services Tower Hamlets Directorate. East London NHS Foundation Trust. London. Region:

Review of compliance. Adult Mental Health Services Tower Hamlets Directorate. East London NHS Foundation Trust. London. Region: Review of compliance East London NHS Foundation Trust Adult Mental Health Services Tower Hamlets Directorate Region: Location address: Type of service: London Tower Hamlets Centre for Mental Health Bancroft

More information

Welcome to Dune Ward

Welcome to Dune Ward Welcome to Dune Ward Long Fox Unit Information for service users, families and carers Page 1 of 6 1. What is Dune Ward? Dune Ward is a 10 bedded ward within Long Fox Unit and on the Weston General Hospital

More information

Transition Care Program at Benetas Corowa Court. Orientation Guide for clients and families.

Transition Care Program at Benetas Corowa Court. Orientation Guide for clients and families. Transition Care Program at Benetas Corowa Court. Orientation Guide for clients and families. Benetas Corowa Court 752 Esplanade, Mornington, 3931 Phone number: 5975 9633 GENERAL INFORMATION The Transition

More information

Intensive Care Unit Information for patients and relatives

Intensive Care Unit Information for patients and relatives Intensive Care Unit Information for patients and relatives Visiting Times 2.00pm 4.00pm 6.00pm 8.00pm Patients Rest period 12.30pm 2.00pm Introduction Welcome to the Intensive Care Unit in Tallaght hospital.

More information

patientinformation Day Surgery Centre Your day case operation Theatres & Anaesthetics The Rotherham NHS Foundation Trust

patientinformation Day Surgery Centre Your day case operation Theatres & Anaesthetics The Rotherham NHS Foundation Trust The Rotherham NHS Foundation Trust Day Surgery Centre Your day case operation Theatres & Anaesthetics patientinformation Your health, your life, your choice, our passion Hearing about your experience of

More information

Dignity and nutrition for older people

Dignity and nutrition for older people Dignity and nutrition for older people Review of compliance Calderdale and Huddersfield NHS Foundation Trust Huddersfield Royal Infirmary Region: Location address: Type of service: Yorkshire and Humberside

More information

CHOOSING THE RIGHT CARE HOME

CHOOSING THE RIGHT CARE HOME CHOOSING THE RIGHT CARE HOME Acorn Lodge Nursing Home 1 Guido Street, Off Oldham Road, Failsworth, M35 0AC Tel: 0161 681 8000 Fax: 0161 681 8003 Manager: Julie Robinson Email: Julie Robinson@acornlodgecarehome.co.uk

More information

The Parklands Care Home

The Parklands Care Home Parklands Care Services Limited The Parklands Care Home Inspection report 26 Ellison Street Thorne Doncaster South Yorkshire DN8 5LD Date of inspection visit: 03 May 2016 Date of publication: 24 May 2016

More information

The Royal Free neurological rehabilitation centre in-patient service. Information for patients, relatives and carers

The Royal Free neurological rehabilitation centre in-patient service. Information for patients, relatives and carers The Royal Free neurological rehabilitation centre in-patient service Information for patients, relatives and carers 1 2 The Royal Free neurological rehabilitation centre (NRC) at Edgware Community Hospital

More information

Welcome to Ward 32. Bristol Royal Hospital for Children INFORMATION FOR PARENTS AND CARERS. Patient Information Service

Welcome to Ward 32. Bristol Royal Hospital for Children INFORMATION FOR PARENTS AND CARERS. Patient Information Service Patient Information Service Welcome to Ward 32 Bristol Royal Hospital for Children INFORMATION FOR PARENTS AND CARERS Patient Information is supported by January April 2010 2009 Welcome to Ward 32 We hope

More information

Welcome to the Neonatal Surgical Ward at Birmingham Children's Hospital

Welcome to the Neonatal Surgical Ward at Birmingham Children's Hospital Further Information Useful Contact Details Hospital Address: Birmingham Children's Hospital NHS Foundation Trust Steelhouse Lane Birmingham B4 6 NH Hospital Website: www.bch.nhs.uk Main hospital number

More information

Report. Parklands Hospital Hawthorns 1 Psychiatric Intensive Care Unit (PICU)

Report. Parklands Hospital Hawthorns 1 Psychiatric Intensive Care Unit (PICU) Report Parklands Hospital Hawthorns 1 Psychiatric Intensive Care Unit (PICU) 11 th December 2012 Overall Impression Parklands Hawthorn 1 PICU was bright, clean, tidy and spacious. The unit appeared relaxed

More information

Brook House Residential Care Home

Brook House Residential Care Home Brook House Dorset Limited Brook House Residential Care Home Inspection report 213 Barrack Road Christchurch Dorset BH23 2AX Tel: 01202483960 Date of inspection visit: 14 October 2016 Date of publication:

More information

E1 Ocean Ward Information Booklet

E1 Ocean Ward Information Booklet Southampton University Hospitals NHS Trust E1 Ocean Ward Information Booklet for young people Help you prepare for your hospital stay This booklet has been written to help you prepare for your hospital

More information

Your guide to the Astley Ainslie Hospital

Your guide to the Astley Ainslie Hospital Your guide to the Astley Ainslie Hospital Information for patients, relatives and carers 1 Contents Page Welcome Our history Rehabilitation Care of older people Wards and phone numbers While you are in

More information

Welcome to your emergency stay in Colchester General Hospital

Welcome to your emergency stay in Colchester General Hospital Easy Read Leaflet Welcome to your emergency stay in Colchester General Hospital Colchester General Hospital Turner Road Colchester CO4 5JL Phone: 01206 747474 Page 1 Introduction We want to give you the

More information

East & North Hertfordshire NHST. Delivering Same Sex Accommodation Compliance Assurance October 2010

East & North Hertfordshire NHST. Delivering Same Sex Accommodation Compliance Assurance October 2010 East & North Hertfordshire NHST Delivering Same Sex Accommodation Compliance Assurance October 2010 VERSION 3.0 Philippa Davies Deputy Director of Nursing OUTLINE This action plan sets out how East & North

More information

Castleside Day Hospital Day Services Patient Information Leaflet

Castleside Day Hospital Day Services Patient Information Leaflet Castleside Day Hospital Day Services Patient Information Leaflet Shining a light on the future Introduction We hope that you find the following information useful. If you have any questions or require

More information

Survey of adult inpatients in the NHS, Care Quality Commission comparing results between national surveys from 2009 to 2010

Survey of adult inpatients in the NHS, Care Quality Commission comparing results between national surveys from 2009 to 2010 Royal United Hospital, Bath, NHS Trust Survey of adult inpatients in the NHS, Care Quality Commission comparing results between national surveys from 2009 to 2010 Please find below charts comparing the

More information

Patient & Family Guide. Welcome to

Patient & Family Guide. Welcome to Patient & Family Guide 2017 Welcome to 8.2 www.nshealth.ca Welcome to 8.2 We are a 37-bed Medical Teaching Unit for patients with many kinds of medical conditions. The members of your healthcare team will

More information

Bevan Place at a glance:

Bevan Place at a glance: Bevan Place Bevan Place at a glance: 16 beds 18-65 For men aged over 50 years (average age of 64 years) Provides rehabilitation and high support to men who have a severe and enduring mental illness, such

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Aidan Lodge Residential Care Home Front Street, Framwellgate

More information

The Norman Power Centre

The Norman Power Centre The Norman Power Centre UHB is a no smoking Trust To see all of our current patient information leaflets please visit www.uhb.nhs.uk/patient-information-leaflets.htm Information for Patients What is the

More information

Welcome to E4 and F4

Welcome to E4 and F4 Welcome to E4 and F4 Surgery and Surgical Oncology Juravinski Hospital We are surgical units that care for people who may need surgery and are recovering from surgery. The staff on E4 and F4 welcome you

More information

Patient Information_Layout 1 24/10/ :32 Page 1. Information for Patients & Carers

Patient Information_Layout 1 24/10/ :32 Page 1. Information for Patients & Carers Patient Information_Layout 1 24/10/2011 16:32 Page 1 Information for Patients & Carers Patient Information_Layout 1 24/10/2011 16:32 Page 2 Patient Information_Layout 1 24/10/2011 16:32 Page 3 Patient

More information

Tay Ward Perth Royal Infirmary

Tay Ward Perth Royal Infirmary Tay Ward Perth Royal Infirmary Information for patients, relatives and carers Introduction Welcome to Tay Ward. Telephone: 01738 473469 Tay Ward is part of the Medicine for the Elderly Unit within the

More information

Essential Information for Patients

Essential Information for Patients Enabling People to Live Healthier and More Fulfilled Lives Essential Information for Patients 1 2 Welcome Welcome to Kerry General Hospital. Kerry General Hospital is committed to the highest standards

More information

Ardenleigh: Forensic children and adolescent mental health services (FCAMHS)

Ardenleigh: Forensic children and adolescent mental health services (FCAMHS) Birmingham and Solihull Mental Health NHS Foundation Trust Ardenleigh: Forensic children and adolescent mental health services (FCAMHS) Secure care services Commissioners information leaflet Ardenleigh

More information

INFORMATION FOR PATIENTS. Your operation in the Day Case Unit. Welcome to King s Mill Hospital.

INFORMATION FOR PATIENTS. Your operation in the Day Case Unit. Welcome to King s Mill Hospital. INFORMATION FOR PATIENTS Your operation in the Day Case Unit Welcome to King s Mill Hospital. This leaflet has been designed to help you to prepare for your admission to hospital. It is important that

More information

YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE

YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE Welcome to St Vincent s Private Hospital werribee From the moment you step through our doors we re looking out for you

More information

Visiting someone in hospital. Information for patients and visitors Sheffield Teaching Hospitals

Visiting someone in hospital. Information for patients and visitors Sheffield Teaching Hospitals Visiting someone in hospital Information for patients and visitors Sheffield Teaching Hospitals This leaflet is for visitors to the Northern General, Royal Hallamshire, Jessop Wing and Weston Park Hospitals.

More information

Information leaflet for Patients, Parents, Carers. Welcome to the Neonatal Surgical ward

Information leaflet for Patients, Parents, Carers. Welcome to the Neonatal Surgical ward Information leaflet for Patients, Parents, Carers Welcome to the Neonatal Surgical ward Contents The Neonatal Surgical Ward Travelling to the hospital Finding the ward What to bring for your baby Visiting

More information

JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES

JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES TITLE: AGENDA FOR CHANGE PAY BAND: DIRECTORATE ACCOUNTABLE TO: REPORTS TO: RESPONSIBLE FOR: Hotel Services Assistant (Generic

More information

Welcome to the Intensive Community Service (ICS)

Welcome to the Intensive Community Service (ICS) Welcome to the Intensive Community Service (ICS) Your local ICS team is: South (SSE) ICS Aire Court Lingwell Grove Middleton Leeds LS10 4BS 0113 8550730 0113 8550731 East (ENE) ICS St. Mary s House St.

More information

A guide to your hospital stay The Pennine Acute Hospitals NHS Trust

A guide to your hospital stay The Pennine Acute Hospitals NHS Trust A guide to your hospital stay The Pennine Acute Hospitals Your feedback matters The Friends and Family Test To make our service as outstanding as possible, we ll be asking the following question to rate

More information

Admission to Dermatology Day Care: High Intensity area

Admission to Dermatology Day Care: High Intensity area St John s Institute of Dermatology Admission to Dermatology Day Care: High Intensity area This information sheet aims to help answer some of the questions you may have about your visit to the dermatology

More information

NHS Greater Glasgow and Clyde Equality Impact Assessment Tool For Frontline Patient Services

NHS Greater Glasgow and Clyde Equality Impact Assessment Tool For Frontline Patient Services NHS Greater Glasgow and Clyde Equality Impact Assessment Tool For Frontline Patient Services It is essential to follow the EQIA Guidance in completing this form Name of Current Service/Service Development/Service

More information

National Patient Experience Survey UL Hospitals, Nenagh.

National Patient Experience Survey UL Hospitals, Nenagh. National Patient Experience Survey 2017 UL Hospitals, Nenagh /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017, and to their families

More information

Welcome to Acute Mental Health

Welcome to Acute Mental Health Welcome to Acute Mental Health Charlton Campus 9 th and 10 th Floor Juravinski Tower Visiting Hours: 9:00 a.m. to 9:00 p.m. daily Discharge Time: 11:00 a.m. 50 Charlton Avenue East Hamilton, Ontario Telephone:

More information

Ravenswood House. Information for patients

Ravenswood House. Information for patients Ravenswood House Information for patients Welcome to Ravenswood House Your name: Ward name: Ward telephone number: Patient s telephone number: Ravenswood House, Mayles Lane, Knowle, Fareham, Hampshire

More information

Surgical Trauma Unit Hamilton General Hospital. Information for patients and their families

Surgical Trauma Unit Hamilton General Hospital. Information for patients and their families Surgical Trauma Unit Hamilton General Hospital Information for patients and their families Curing - Caring - Comforting 905-521-2100, ext. 46600 Table of contents Page About 6 South... 1 Health Care Team...

More information

Welcome to St Andrew s Hospice. Information for Patients and Carers

Welcome to St Andrew s Hospice. Information for Patients and Carers Welcome to St Andrew s Hospice Information for Patients and Carers Welcome to St Andrew s Hospice St Andrew s Hospice was founded in 1986 by The Religious Sisters of Charity who have been established in

More information

Last Days of Life - Care of the Dying

Last Days of Life - Care of the Dying Last Days of Life - Care of the Dying Introduction The Nurses, Doctors and other staff are here to help you work through your worries and concerns and to offer care and support at this sad and challenging

More information

A guide to your hospital stay

A guide to your hospital stay University Teaching Trust A guide to your hospital stay Ward contact details: All Rights Reserved 2017. Document for issue as handout. Contents Page 1 Page 2 Page 4 Page 5 Page 8 Page 9 About us Your admission

More information