Water Heating Program Guide

Transcription

1 Water Heating Program Guide MYRHEEM.COM/PROCLUB

2 TABLE OF CONTENTS Water Heating Program Guide 1 program overview a. tagline b. mission c. positioning statement d. program description e. how it works f. features / benefits program requirements 8 3 FAQs 9 4 resources where to find support / training 12 ProClub Rewards Program Guidelines 1

3 1 PROGR AM OVERVIE W TAGLINE PROGR AM DESCRIP TION ProClub Rewards Program: Reward Yourself ProClub is a rewards and loyalty program that of fers Rheem independent contractors exclusive oppor tunities to earn points for eligible Rheem product purchases, as well as for par ticipating in qualified professional training and special promotions. ProClub Members may redeem these points for a wide variety of valuable goods and MISSION To provide the industr y s best rewards to independent contractors who demonstrate loyalty to Rheem and dedication to their customers by par ticipating in Rheem training and purchasing eligible Rheem products. POSITIONING STATEMENT An exclusive, easy-to-enjoy program focused on delivering enhanced satisfaction, stronger par tnerships and ma ximum value for members, Rheem s ProClub of fers contractors the industr y s best rewards experience. ser vices for work or play such as merchandise, enter tainment, or travel. From the latest tech products, to concer t tickets, to air fare and hotel accommodations, ProClub s extensive online catalog of fers millions of reward options. Visit ProClub s website at MyRheem.com/ProClub. ProClub Rewards Program Guidelines 2

4 1 PROGRAM OVERVIEW HOW IT WORKS PROCLUB IS DESIGNED TO REWARD YOU As a ProClub Member, you ll not only earn points for each eligible residential and commercial product you install, but also for participating in qualified training opportunities and special promotional programs offered throughout the year. It s easier than ever to earn, track, and redeem your points to choose from millions of amazing rewards. And as long as you re an active member, your points will never expire.* It s our way of saying thanks for your continued support of Rheem Water Heating solutions. * will expire if account is inactive for 12 months IF YOU ALREADY HAVE A MYRHEEM.COM ACCOUNT: Step 1: Go to MyRheem.com and log in Step 2: Enjoy your ProClub Membership Click the Marketing Tab Click ProClub Make sure your Rheem products, training and promotional programs are eligible for points. A list of eligible products is available on the eligible products page online and on pages 5 and 6 of this guide. Step 3: Redeem Your ProClub Log in at MyRheem.com/ProClub or login to MyRheem.com and click on the Marketing tab then click ProClub Click My Account to check your points balance Click My Shopping to browse reward categories. Use points for any rewards in the online catalog* Select products to redeem your available points Click Submit *While some items may arrive in as little as 3-5 business days, order delivery times vary; most products are delivered within 7-10 business days. IF YOU DO NOT HAVE A MYRHEEM ACCOUNT: Step 1: Go to MyRheem.com/ProClub Step 2: Request a MyRheem Account Click Join ProClub Complete the MyRheem registration Click Submit After you ve submitted your registration form, you will receive an confirming your account request. Once we confirm and approve your account, you will receive an with your username. Go to ProClub s serial registration page Enter up to 5 product serial numbers* Click Submit *You can only register products after installing them in a residential or commercial application. Your points will display once you enter the serial number(s) and it is verified. ProClub Rewards Program Guidelines 3

5 1 PROGRAM OVERVIEW Step 3: Enjoy your ProClub Membership Log in to MyRheem.com with your new username Click the Marketing Tab Click ProClub Make sure your Rheem products, training and promotional programs are eligible for points. A list of eligible products is available on the eligible products page online and on pages 5 and 6 of this guide. Go to ProClub s product registration page Enter up to 5 product serial numbers* Click Submit *You can only register products after installing them in a residential or commercial application. Your points will display once you enter the serial number(s) and it is verified. Step 4: Redeem Your ProClub Log in at MyRheem.com/ProClub or login to MyRheem.com and click on the Marketing tab then click ProClub Click My Account to check your points balance Use points for any rewards in the online catalog* Select products to redeem your available points Click Submit *While some items may arrive in as little as 3-5 business days, order delivery times vary; most products are delivered within 7-10 business days. Tracking Your ProClub membership means you can easily earn, track, and redeem your points for the rewards you want most. We ll keep track of your point balances and redemptions. You can view them anytime by clicking the My Account tab on the ProClub website. Product Visit Rheem.com to learn more about eligible Rheem products that earn you reward points instantly. REWARDS: TURN SALES INTO REALLY COOL STUFF Rheem Water Heating Solutions Apple Store Baby Books Electronics Fashion Accessories Home & Garden Jewelry Movies Music Office Products Personal Care Sporting Goods Tools & Hardware Toys & Hobbies Video Games Travel Event Tickets Prestige 1000 Classic Plus Mid-Efficiency Tankless 750 Marathon 750 SPIDERfire 3000 Med. & HD Commercial Light-Duty Commercial 1250 Storage Tanks 750 ProClub Rewards Program Guidelines 4

6 1 PROGRAM OVERVIEW ELIGIBLE PROCLUB PRODUCTS - RESIDENTIAL PRESTIGE HIGH EFFICIENCY CONDENSING POWER DIRECT VENT PRESTIGE POWERED DAMPER PRESTIGE POWERED DAMPER ULTRA LOW NOx PRESTIGE HIGH EFFICIENCY CONDENSING TANKLESS PRESTIGE HYBRID HEAT PUMP PRESTIGE ELECTRIC INDUCED DRAFT POWERED DAMPER ATMOSPHERIC HEAVY ATMOSPHERIC POWER DIRECT VENT HEAVY POWER DIRECT VENT HEAVY POWER VENT POWERED DAMPER ULTRA LOW NOx ULTRA LOW NOx HEAVY ULTRA LOW NOx ELECTRIC MID-EFFICIENCY TANKLESS MARATHON MARATHON HEAVY ProClub Rewards Program Guidelines 5

7 1 PROGRAM OVERVIEW ELIGIBLE PROCLUB PRODUCTS - COMMERCIAL SPIDERfire 3000 MEDIUM UNIVERSAL MEDIUM UNIVERSAL LOW NOx MEDIUM UNIVERSAL ULTRA LOW NOx MEDIUM UNIVERSAL INDUCED DRAFT MEDIUM XTREME MEDIUM VENTMASTER MEDIUM MEDIUM GAS MEDIUM MEDIUM ULTRA LOW NOx MEDIUM POWER VENT MEDIUM POWER DIRECT VENT MEDIUM HEAVY ELECTRIC MEDIUM POWER PACK MEDIUM ECLIPSE MEDIUM BOOSTER LIGHT POINT-OF-USE 1250 LIGHT ELECTRIC STORAGE TANK ProClub Rewards Program Guidelines 6

8 1 PROGRAM OVERVIEW FEATURES & BENEFITS FOR WATER HEATING CONTRACTORS New, exciting all-online program Free membership Enjoy selecting from millions of rewards Exclusive to eligible Rheem independent contractors View all your past installs of registered equipment Ability to track your earned points Receive reward points for completing eligible online training tutorials Get a first look at new Rheem products Receive additional points for participating in special promotion programs offered throughout the year ProClub Rewards Program Guidelines 7

9 2 PROGRAM REQUIREMENTS BECOMING A PROCLUB MEMBER To become a ProClub Member, you must be a professional independent water heating contractor in good standing. We ask that you hold all required, current, and applicable state license documentation (ACD, Water Heating, or combined). One of our sales agents or regional sales managers must verify that you are a Rheem contractor. After you submit the registration form, and once we verify your eligibility, you can confirm your enrollment for MyRheem and as a ProClub Member. POINTS NEVER EXPIRE* will accrue as long as you remain active* in the program. All points issued to an active ProClub Member will be valid for the life of the program. Inactive members risk losing their points only if their ProClub account remains inactive for 12 months or more OR the contractor stops selling Rheem products. If the program is ever discontinued, members will be notified that they have a full 90 days to redeem points for rewards. *An active contractor is defined as a Rheem contractor who registers installed products consistently with the ProClub rewards and loyalty program. DURATION OF PROGRAM Your ProClub membership begins once we ve confirmed your enrollment and contacted you about access to MyRheem.com. Rheem Manufacturing Company reserves the right to terminate this program at any time. ProClub Rewards Program Guidelines 8

10 3 FAQS YOU VE GOT QUESTIONS. WE VE GOT ANSWERS. Q. What is ProClub? A. The ProClub Rewards program offers registered Rheem independent water heating contractors the opportunity to earn points for qualifying purchases and activities. Participants may redeem points for a wide variety of consumer goods and services, such as merchandise, entertainment, and travel from our online catalog of rewards. From the latest tech products to concert tickets to airfare and hotel accommodations, ProClub offers a robust rewards selection of outstanding quality. Q. How does the ProClub rewards program work? A. Qualified participants will be awarded points as outlined in the program rules. may be redeemed for items in our online catalog. Q. What are ProClub s operating dates? A. Rheem Manufacturing Company reserves the right to terminate this program at any time. Award points may be redeemed up to 90 days after the termination of the program. Q. Who is eligible for ProClub? A. Eligibility is based on approval by Rheem, and/or Rheem distributors and/or sales manager. Rheem reserves the right to modify or terminate this program at any time. See the Program Rules section for further details. Q. Why do you request my personal information when I enroll in ProClub? A. When enrolling, you will provide us with personal information that will only be used in relation to awarding you points in the program and fulfilling your redeemed points for merchandise. It is your responsibility to maintain the accuracy of your contact information through the My Account page on the ProClub website. Please note: If you redeem $600 or more in rewards, you will receive a 1099 from ProClub for tax purposes. Q. How do I earn ProClub points? A. ProClub Members will receive points only for eligible Rheem products, training and promotional programs. See the Program Rules in this guide for further details. Q. How do I redeem my ProClub points? A. After earning points, just log in to your personal account with the address you used when enrolling and the password you selected. After you ve logged in, click the Shopping tab in the top menu to browse or search the online catalog or click My Account to update your profile, view available points, awarded points, points redeemed and item details on your redeemed points. When you have located the item for which you wish to redeem points, you may check out right away or add more items to your online rewards shopping cart. Finally, update or confirm the shipping address and your rewards will soon be on their way. ProClub Rewards Program Guidelines 9

11 3 FAQS Q. Do I have to calculate shipping and tax? A. The shipping and tax for each item is included in the redemption points total and is based upon the personal delivery location information you provide. You will be able to add items to your Wish List and know exactly how many points you ll need to redeem your reward. Q. How long will it take for my rewards to arrive after redeeming points? A. Order delivery time varies; most products are delivered within 7-10 business days. While some items may arrive in as little as 3-5 business days, this is not typical and will depend upon the vendor of the product and their shipping methods. Important! Do NOT use P.O. Boxes for product delivery. Many carriers will not deliver to a P.O. Box and this will likely result in product return and delay of your shipment. Q. What if I need to return a defective product? A. Contact Award Headquarters via the Contact Us form on MyRheem.com/ProClub for return instructions or help@myrheem.com. Q. How do I track the shipping status of my rewards after redeeming points? A. Log in to your personal account and click My Account to view details on your order status. Q. Can I have my rewards shipped to an address that is not in my profile? A. Yes, just update the shipping address when completing your order to have awards delivered to a new address. Do NOT choose a P.O. Box address for delivery. Q. Who do I contact if there is a problem with my reward merchandise? A. Contact Award Headquarters via the Contact Us form on MyRheem.com/ProClub for information or help@myrheem.com. Q. I never received my reward product what should I do? A. If the product is flagged as shipped on your My Account page, contact Award Headquarters via the Contact Us form on MyRheem.com/ProClub for shipping research or help@myrheem.com. ProClub Rewards Program Guidelines 10

12 3 FAQs Q. Where do I obtain product warranty information? A. Warranty registration forms are typically included in the product packaging and/or the Use and Care Manual. See your Rheem sales representative for more information. Q. Can I cancel an order after it has been placed? A. No, all redemptions are final. Please contact Award Headquarters via the Contact Us form on MyRheem.com/ProClub for information on returning a defective item or help@myrheem.com. Q. Which company manages the distribution of ProClub rewards? A. Incentive Solutions, Inc., based in Atlanta, GA, handles the reward distribution. The company started in 1994 to focus on the incentive travel needs of its customers. In 2005, Incentive Solutions launched a webbased incentive marketing and reward platform designed to increase channel sales distribution, customer loyalty and employee engagement by rewarding loyalty and positive behavior changes. The platform is a flexible reward program management solution that offers point-based merchandise rewards as well as reloadable or one-time funded prepaid debit cards. To learn more, visit Incentivesolutions.com. ProClub Rewards Program Guidelines 11

13 4 RESOURCES PROCLUB IS HERE TO HELP PROS LIKE YOU COMING IN 2017 EARN REWARD POINTS AND GET THE BEST PROFESSIONAL TRAINING FROM RHEEM ACADEMY. As a ProClub Member, you ll not only receive reward points for purchasing Rheem residential and commercial products, but also for par ticipating in our special training oppor tunities. Rheem Academy is a centralized, comprehensive, one-stop resource established to provide the best professional training oppor tunities, latest curriculum, and top training tools all to help put you ahead of the competition. Our vision is to maintain a thriving roster of contractors and distributors who par ticipate regularly in various training courses via online or in-class sessions taught by leading trainers and industr y exper ts. Rheem Academy comprises three schools of learning: Technical Exper tise, School of Territor y Management, and School of Sales Management. Explore our website under the Schools of Study to learn more about these exciting training oppor tunities. ProClub Rewards Program Guidelines 12

14 4 RESOURCES PROGRAM RULES 1. Program Eligibility Eligibility for the program is based on the ProClub Rewards program designed and approved by Rheem, who reserves the right to modify or terminate this program at any time. 2. Program Dates Rheem reserves the right to terminate this program at any time, without notice. Upon termination of the program, ProClub Members will have 90 days after the end of the program to redeem points for merchandise. 3. Earning ProClub Members will receive points only for eligible Rheem products, training, and promotional programs. 4. Receiving ProClub Members will receive paperless, electronic points. statements may be viewed online via the program website at MyRheem.com/ProClub. 5. Bonus Bonus points may be offered from time to time at Rheem s discretion. 6. Point Life All points issued to a ProClub Member will be valid for the life of the program. will expire if the account is inactive. Inactive is defined as an account with no eligible product purchases for 12 months or more OR the contractor stops selling Rheem products. An active contractor is defined as a member who registers installed products consistently with the ProClub rewards and loyalty program. Once the program is discontinued, ProClub Members will have 90 days to redeem points for rewards, unless the program is terminated for other reasons. Upon final termination, any and all unredeemed points (and the value thereof) shall be forfeited and no reward claims shall be honored thereafter. 7. ProClub Membership Termination If a contractor no longer sells Rheem products, their ProClub membership will be terminated immediately. If Rheem discontinues the program, contractors will have 90 days to redeem points. Any and all unredeemed points (and the value thereof) remaining shall be forfeited and no reward claims shall be honored thereafter. 8. Non-Transferable / No Cash Value are non-transferable and are not redeemable for cash. ProClub Rewards Program Guidelines 13

15 4 RESOURCES 9. Availability All rewards of merchandise, ticketed events, airline and hotel accommodations, and any other travel (the Travel and Merchandise Services) included in the ProClub Rewards program are available only to ProClub Members who have received points as part of this loyalty pointsbased program. Reward items offered are subject to availability and may be changed at any time. 10. Rewards Please refer to the ProClub website at MyRheem.com/ProClub for the most up-todate details on rewards, point values, and redemption information. Eligible ProClub Members may redeem points only for items listed in the online reward offering at the designated point quantities. 11. Questions Please send all questions by using the Contact Us form located on MyRheem.com/ProClub or For Terms & Conditions, please visit MyRheem.com/ProClub and click the Program Details tab at the top right of the screen ProClub Rewards Program Guidelines 14

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17 Rheem Water Heating 101 Bell Road Montgomery, AL Not Available in Canada. In keeping with its policy of continuous progress & program improvement, Rheem reserves the right to make changes without notice. PRINTED IN THE U.S.A. 2/16 WP FORM NO. PC-115