Housing Placement Boot Camp and Rapid Results June 1, Linda Kaufman, Eastern US Field Organizer

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1 1 Housing Placement Boot Camp and Rapid Results June 1, 2012 Linda Kaufman, Eastern US Field Organizer

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5 5 Vulnerability Index Based on research done by Dr. Jim O Connell and Dr. Stephen Hwang out of Boston s Health Care for the Homeless More than 6 months homeless AND at least one of the following: End Stage Renal Disease History of Cold Weather Injuries HIV+/AIDS Liver Disease or Cirrhosis Over 60 years old Three of more emergency room visits in prior three months Three or more ER or hospitalizations in prior year Tri-morbid (mentally ill+ abusing substances+ medical problem)

6 100k Homes Model & Health Care s Role 6

7 7 Progress National Partners public hospitals 131 communities part of the Campaign Almost 17,000 housed 89% housing retention DC housing retention at 95% at a year

8 National Partners 8

9 9 Rapid Results Housing Placement Boot Camps

10 10 Secretary Shinseki: Nowhere is our obligation to our citizens, and to our Veterans who have defended our Nation, more important, more visible, or more necessary than in our commitment to end homelessness

11 Original Housing Placement Boot Camps 11 Highlights: Proven method for helping PHA/VA/COC/Providers come together and reduce the time it takes to house veterans using VASH Created by Community Solutions, in collaboration with GOOD Magazine, Institute for Healthcare Improvement and United Way of Greater Los Angeles Held in LA, NYC, and Las Vegas Success Stories: LA & NYC reduced 60+ days from their process Identified 9 key process improvement changes Driven policy change at local & national levels

12 Before: Los Angeles Boot Camp 12

13 After: Los Angeles Boot Camp 13

14 After: Los Angeles Boot Camp 14 40%!

15 Learned about Rapid Results Work 15 New York Times articles Making Change Happen, on a Deadline Quick Change That Lasts for the Long Term Stamford Social Innovation Review Local Empowerment Through Rapid Results Video Link NextGen:Charity: Results in 100 Days

16 Exciting Partnership 16 Beth Sandor Community Solutions Nadim Matta Schaffer Consulting and Rapid Results Institute

17 Housing Boot Camps + Rapid Results 17 Rapid Results Approach Choreography that reinforces local ownership and stimulates local innovation Sense of urgency Focus on results A sense of what is possible Inter-organizational team work

Rapid Results Team in Action 18 FROM: 1000

first pension payment 1 day (100 days later)

18 Rapid Results Team in Action 18 FROM: 1000 users of Voluntary Counseling and Testing (VCT) centers in 2 years TO: 15,700 users in 100 days Sierra Leone FROM: TO: 5 months for first pension payment 1 day (100 days later) Iraq $95 million in annual savings in 100 days Calpers

reduced times for processing VASH vouchers - Policy/process innovations that can be transferred to other programs - Improved

19 Challenge: End veterans homelessness 19 Rapid Results Housing Boot Camp Overall Aim Give each community the impetus and the tools to take ownership of this challenge, and to experiment with new ways to tackle it Specific Outcomes - Significantly reduced times for processing VASH vouchers - Policy/process innovations that can be transferred to other programs - Improved coordination/cooperation across agencies and local organizations - Better targeting: Increased focus on chronically homeless veterans

20 National Leaders: Invite & call to action Regional Leaders: Participate & bust myths Local Leaders: Invite, inspire; set expectations, & support Local Team: Commit, innovate & implement Ten Yr Plan: 20 USICH: Barbara Poppe USICH Staff Add Name 100K Homes Lead: Add Name City/County Veteran or Homeless lead HUD: Asst Sec Marquez HUD Field Office CPD Directors COC Director: Add Name Provider Representative: Add Name COC Staff: HUD: Asst Sec Henriquez HUD Public Housing Directors PHA Executive Director: Add Name Add Name PHA S8 Director: Add Name HUD Field Office Directors HUD Regional Directors Board Member optional HUD Local Office Subject Matter Expert: (invited by HUD) Add Name VA Director of Homeless Programs: Lisa Pape Regional VASH Coordinator Network Homeless Coordinator Medical Center Homeless Program Manager: Add Name VASH Program Manager - Team Leader: Add Name National VASH Director VASH Case Manager: Add Name

21 The event sets the stage for the 100 days 21 DAY 1 DAY 2 AM Welcoming Remark Building on What Others Have Done Introduction to WorkOut Understanding our Current Processes 15 min 45 min 15 min 90 min Overview of Rapid Results Approach Shaping our Commitment Developing our Work Plan Part I 60 min 60 min 60 min PM Changes we Need to Make Dialogue with Myth Busters Imagining an Insanely Better Process 60 min 60 min 120 min Developing our Work Plan Part II The 100-day Journey Dialogue with Local Leaders 90 min 20 min 60 min

Participating Communities 22 1. San Diego City & County, CA 2. Las Vegas, NV 3.

Gainesville & Alachua County, FL 7. Atlanta, GA 8. State of Georgia 9.

22 Participating Communities San Diego City & County, CA 2. Las Vegas, NV 3. San Francisco, CA 4. Tucson, AZ 5. Orlando, FL 6. Gainesville & Alachua County, FL 7. Atlanta, GA 8. State of Georgia 9. Greater New Orleans (NOLA & Kenner), LA 10. San Antonio, TX 11. Corpus Christi, TX 12. Houston & Harris Cty, TX 13. Detroit, MI

meetings Implementation Phase Day 1 Time Commitment Day 50 Midpoint Review ½ Day Local

23 The 100-day Journey 23 RR Housing Boot Camp Bi-weekly reviews with Local Leaders Set 100-day goals Develop action plans Goal Achieved Prep Phase Develop solutions Weekly team meetings Implementation Phase Day 1 Time Commitment Day 50 Midpoint Review ½ Day Local Leaders: 2 hr/week Team Leaders: 12 hrs/week Team Members: 10 hrs/week Day 100 Sustainability Review ½ day

24 Hallmarks of the Process 24 Driven locally All organizations in the room Accelerated decision making Rapid action

25 Making it Happen 25 Team Members Team Leader Local Leaders Regional Leaders Participate in Rapid Results Housing Boot Camp Contribute to deciding on 100-day goal, and shaping 100-day plan Implement assigned tasks in 100-day plan, and assist team mates Develop creative solutions to obstacles that come up during implementation Participate in weekly team meetings, and in monthly reviews Makes sure relevant data is available for the team at RRHBC Participates in RRHBC partners with RR facilitator to help the team reach decisions Leads weekly team meetings and coordinates activities of team Monitors implementation of the plan and progress towards the goal Reviews progress with one or more Local deciders every 2 weeks Select and invite team members (from your respective agencies) Send out challenge note to the RR team Participate in RRHBC (morning of first day and afternoon of second day) Create an environment of innovation and experimentation at and after RRHBC Answer questions and dispel myths about national policies and local procedures Inspire and support RR team, and hold it accountable for the goal it sets Review progress with team leader every 2 weeks Assist national leaders in aligning Local Deciders behind the effort Participate in RRHBC: (morning of first day and afternoon of second day) Create environment of innovation and experimentation Answer questions and dispel myths about national and regional policies Support Local Deciders and Team during 100-day implementation

26 What the teams did 26

27 What we are trying to avoid 27 I m sure glad the hole isn t in our end...

28 What s next 28 Support for community teams over next 100 days (Clock runs out end of August) Bi weekly calls with Community Solutions/Rapid Results Institute Monthly calls with National Leaders 50 day convening 100 day sustainability convening Capture learning and best practices to spread STAY TUNED!

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