Welcome to the 2016 Be-A-Star Program: Leading the Field

Transcription

1 Welcome to the 2016 Be-A-Star Program: Leading the Field As the global leader in foodservice management and support services, Compass Group is in a unique position to shape our industry. Our star associates are the key to our success. The job you and your team do every day allows us to set a higher standard of excellence and makes us an altogether great place to work. Remaining the industry leader calls for us to continually grow as individuals and as a company, so this year, our Be-A-Star Program is called Leading the Field: Greatness Grows Here. The Be-A-Star Program gives you goals that will help you be successful, while offering you the opportunity to be recognized for being the best. Star Achievements are tasks aligned with your sector s MAP objectives and other goals. The program consists of 3 Star periods, aligned with the first three quarters of the fiscal calendar. In the fourth quarter, results are tallied, and national winners are determined. Challenge yourself and your team to exceed expectations, and you may be among the winners! You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website beastar.compass-usa.com. We ve done our best to make it simple and to give you links to everything you ll need. Challenge yourselves to stay focused and inspired as you and your team accomplish each Star. Be a STAR! Where greatness is always in reach! Take the lead in everything you do! How to get started: Read the Introduction and Stars 1, 2 and 3. Prepare a plan for completing all the requirements on time. Introduce the Program to your team: 1. Read your CEO s Message aloud. 2. Play the Program Kick-Off Video. 3. Share the support document Mapping Our Way Forward with your team - an overview of Compass Group s Management & Performance Framework. 4. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting or event. Visit the MyCompassCatalog website at 5. Print and hang each Star Poster to track the progress of each Star period. Resource Links CEO s Message Program Kick-Off Video Mapping Our Way Forward Program Support

2 Dear Eurest Associates, Welcome to the 2016 Be-A-Star Program Leading the Field: Greatness Grows Here. People who foster a growth mindset consistently thrive on challenges and seek out new opportunities. They believe their abilities and intellectual capacity will flourish over time by embracing aggressive goals and working hard to achieve them. A growth mindset is not being locked into thinking you are defined by the hand you are dealt, but is one you can cultivate and change at any point in life. This is what the 2016 Be-A-Star program is all about. This year s Be-A-Star program, Leading the Field: Greatness Grows Here, will be mastered by associates who nurture their growth mindsets; associates who take the lead in everything they do to set the standard for hard work, proactive thinking and pure dedication. We will identify this year s winners by the pride they exhibit and their determination to always reach for greatness. Aligned with our MAP objectives and Eurest-specific strategic goals, the Stars in this program primarily focus on personal development of our great associates, business growth through customer participation, and standardization of production processes through Webtrition. Here is a quick glance at each Star: Star 1: Successfully launch of the Be-A-Star program with your team Leading the Field in Safety Your Path to a Great Career Star 2: Compass in the Community Webtrition Associate Development Star 3: Diversity & Inclusion Participation Builders Star 4: Budget compliance (PBO) through P9 Remaining the industry leader calls for us to continually grow as individuals and as a company, and Eurest cultivates a landscape where growth is everywhere. But it s up to you to seize the opportunity. Will greatness grow with you? This is your time! Best Regards, Tony McDonald

3 Due Date: January 15, 2016 This year's Be-A-Star program, Leading the Field: Greatness Grows Here, is the perfect platform to achieve our business goals and recognize our Star Associates. In keeping with the times, what better way to share all of the GREAT things we are doing is to use social marketing. Remember to follow us on and share using the hashtag, #compassbas. You have three achievements for Star 1 and one Optional Achievement. You must complete Achievement 1, 2 & 3 to receive credit for Star 1. Achievement 1 Program Rollout Achievement 2 Leading the Field in Safety Achievement 3 - Your Path to a Great Career Optional Achievement 4 Recognizing a HERO Click on each achievement to see a full description and instructions. Star Achievement Links: Star 1 Achievement 1 Program Rollout Star 1 Achievement 2 Leading the Field in Safety Star 1 Achievement 3 Your Path to a Great Career Star 1 Achievement 4 Optional Recognizing a HERO

4 MAP 1, People MAP Program Rollout Everything you need to roll the program out is here. We've made things simple so you can navigate the program with ease and create excitement so all associates become involved. How to get started: * Read the Introduction and Stars 1, 2 and 3 to familarize yourself with the 2016 Be-A-Star program, Leading the Field - Greatness Grows Here * Introduce the program to your team: 1. Print and read Tony McDonald's CEO Message to your team. 2. Play the Team Rollout Video. 3. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting or event. 4. Print and hang each Star poster to track the progress of each Star period. 5. Complete the Program Rollout Achievement Form; don't forget to include group pictures, and a description of how you introduced "Leading the Field - Greatness Grows Here" to your associates. 6. Share your experience on Instagram #compassbas How to get credit: Upload the Program Rollout Submission Form and any photos to the Star Claims page of the Be-A-Star website. Star Resource Links: Star 1 Achievement 1 Form - Program Rollout Submission Link to Welcome Message Link to Team Rollout Video Mapping Our Way Forward The Compass Catalog Instagram User Guide earch=instagram

5 MAP 1, MAP 4, MAP 5, People MAP Leading the Field in Safety We take a safety first attitude, and your role and active participation is vital to creating a safe environment for our team and our customers. To build a culture of safety you must set and enforce safe behaviors and activites. How to get started: 1. Standardize the safety orientation for all new associates using the training materials on MyCompass and CHAT. Be sure to document the training. 2. In MyLMS Port of Call 9: Workplace Safety Training, conduct at least one of the unit trainings. 3. Create or update a safety bulletin board for reference with all associates; Be sure to include all required postings, and take a photo of your board. 4. Implement the "Why I Stay Safe" poster in your unit; get your associates involved. 5. Complete the Leading the Field in Safety Achievement Form; don't forget to include pictures. 6. Share your experience on Instagram #compassbas How to get credit: Upload the Achievement 2 Submission Form and any photos to the Star Claims page of the Be-A-Star website. Award: One $50 gift card per region will be awarded to one associate with the "best" Safety Bulletin Board. Judging criteria: All required documents; organized; professional Number of awards: One per region Award date: January 25, 2016 Star Resource Links: Star 1 Achievement 2 Form - Leading the Field in Safety Compass Safety Page Safety Moments tfolder=%2flearning%2fpublishingimages%2f101%20safety%20moments&folderctid=0x D6FD51EF76A0E4ABD474E Document Center - Safety Bulletin Board %20A%20Safety%20Bulletin%20Board.pdf#search=safety%20bulletin%20board

6 People MAP - ATTRACT, RETAIN, DEVELOP, ENGAGE, PERFORM Your Path to a Great Career To be successful in achieving performance goals, or personal development, we all need to focus on development throughout the year. To help guide managers and associates through the process and achieve the best results possible, the Annual Development Cycle has been developed by Talent Management. Specific action steps, training tools, and deadlines are outlined for each quarterly focus from both a manager and associate perspective. This allows associates and manager to complete their individual development activities while maintaining an aligned focus throughout the year. How to get started: 1. Complete all associate and direct report appraisals 2. Create a Personal Development Plan (PDP) for yourself and encourage your associates to do the same. 3. Schedule a mid-year check in with your associates to see if their development needs are on track. 4. Complete the Great Careers Achievement Form; don't forget to include pictures. 5. Share your experience on Instagram #compassbas How to get credit: Upload the Achievement 3 Submission Form to the Star Claims page of the Be-A-Star website. Star Resource Links: Star 1 Achievement 3 Form - Your Path ot a Great Career Talent Management Page Career Week Page

7 Achievement 4 Optional Recognizing a HERO Our PEOPLE MAP This optional achievement is a wonderful way to recognize your associates who are the key to a successful business. Although Compass Group s HERO, Aim Higher program is intended as an everyday form of recognition for all Compass associates, Eurest has developed a higher caliber, company-level recognition program, Recognizing a HERO. By submitting an associate nomination using the Eurest Recognizing a HERO Form, you are giving the associate the chance to receive a Eurest-branded HERO lapel pin and certificate of recognition in a hard-cover binder, being published in an internal communication, and even a chance to be one of 8 winners per Division to receive a $50 gift card! Please note that this program is geared toward recognizing individuals and not entire teams. In addition to empowering the associate, this program is also designed to motivate others by showcasing the associate s accomplishments through telling the story during service trainings and internal publications. How to Get Credit: 1. Write a detailed paragraph about why the associate should be recognized. Be sure to include performance feedback; call out specific behaviors that showcase the associate s attributes. 2. Collect photos, stories, comment cards, or letters from customers and peers that demonstrate how the associate went above and beyond the call of duty. 3. Complete the Recognizing a HERO form and the form and any supporting items directly to Alison Lambert at Alison.Lambert@compass-usa.com. HERO Awards: 1. Each submission meeting the criteria will receive a HERO pin and hard-cover binder containing a certificate of recognition for display. HEROes are encouraged to wear their Eurest HERO pin as a status symbol and reminder of their commitment to service excellence. There is no limit to the amount of pins an associate can receive. Additionally, HEROes may be recognized within Eurest's internal publications. 2. At the end of the Be-A-star program, 8 winners per division will be selected and awarded a $50 gift card each, in addition to their pin and certificate previously received. These winners will be selected at the end of the Be-A-star Program from all of the HERO submissions received throughout the year. Judging Criteria: Submissions will be judged on the action of the associate, as well as the submission. Be sure to include all details explaining why the associate deserves to be recognized. The more detail the better! Star Resource Links: Star 1 Achievement 4 Form Optional Recognizing a HERO

8 Due Date: April 8, 2016 The primary focus for Star 2 is on personal development of our great associates, reaching out in our communities and the standardization of the productions process through Webtrition. You have three achievements for Star 2 and one Optional Achievement. You must complete Achievement 1, 2 & 3 to receive credit for Star 2. Achievement 1 Compass In the Community Achievement 2 Webtrition Achievement 3 Associate Development Optional Achievement 4 Recognizing a HERO Click on each achievement to see a full description and instructions. Star Achievement Links: Star 2 Achievement 1 Compass in the Community Star 2 Achievement 2 - Webtrition Star 2 Achievement 3 - Associate Development Star 2 Achievement 4 Optional Recognizing a HERO

9 Compass in the Community Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that also contributes to meeting MAP 1, 2 or 3 goals and objectives: Partner with your client(s) and customers to lead an outreach project. Assist with programs your client and customers are already hosting via in-kind, financial, or volunteer support. Collaborate with area Compass Group accounts in facilitating a community action event. Individually lead activities to meet a societal need. Recognize and aid with associate-initiated community outreach. *If you need help getting started, refer to the Compass in the Community Ideas and Suggestions resource document. How to get credit: Complete and save the Compass in the Community Form and upload it to the Star Claims page of the Be-A-Star website at beastar.compass-usa.com by the Star 2 due date. The Purpose of Completing a Compass in the Community Star Achievement is It demonstrates Compass Group s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings. Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the Awards section and click on the optional Compass in the Community Awards link to review the additional guidelines. CITC Resource Links: CITC Star Achievement Form CITC Ideas and Suggestions PDF

10 MAP 1, MAP 2, MAP 3 Webtrition Webtrition is Compass' menu management tool that maintains standards and controls food costs by using a best in class recipe database developed by our culinary leaders. We are also able to highlight better-for-you menu items, utilize production records, create great menus and signage all from the Webtrition website. How to get started: 1. At least one manager per unit must be trained to use the Webtrition website; all managers are encouraged to have the training. 2. Utilize the recipes and production records available in Webtrition 3. Create your weekly menus using Webtrition 4. Choosing your favorite Webtrition recipe from the database and describe how you marketed that recipe in your café; include sales information and photos. 5. Complete the Webtrition Achievement Form; don't forget to include photos. 6. Share your experience on Instagram #compassbas. How to get credit: Upload the Webtrition Submission Form and any photos to the Star Claims page of the Be-A-Star website. Award: One $50 gift card per region will be awarded to the associate showcasing the Webtrition recipe. Judging criteria: creativity; display; increase in sales and participation Number of awards: One per region Award date: April 25, 2016 Star Resource Links: Star 2 Achievement 2 Form - Webtrition Webtrition page on MyCompass

11 People MAP - RETAIN, DEVELOP & ENGAGE Associate Development Personal development and achieving performance goals in the workplace involves a great amount of teamwork between asscociates and managers. The Annual Development Cycle keeps associates and managers on track to achieve goals and development plans by identifying a common "quarterly focus". How to get started: 1. Each manager at your unit should create a Talent Profile 2. Participate in Career Week 3. Talk with your team member s about their aspirations and if applicable tell an associate s story about how Compass has helped them achieve their development goals. 4. Encourage your associates to participate in the trainings offered by Compass 5. As a manager, have you completed all mandatory on-line trainings? (Preventing Workplace Harassment, Wage & Hour, Appreciating Differences, Leave of Absence) 6. Complete the Associate Development Form; don't forget to include photos. 7. Share your experience on Instagram #compassbas. How to get credit: Upload the Associate Development Achievement form and any photos to the Star Claims page of the Be-A-Star website. Award: One $50 gift card per region will be awarded to the team member with the best story. Judging criteria: Associate engagement, training attendance, performance Number of awards: One per region Award date: April 25, 2016 Star Resource Links: Star 2 Achievement 3 Form - Associate Development Talent Management Page

12 Achievement 4 Optional Recognizing a HERO Our PEOPLE MAP This optional achievement is a wonderful way to recognize your associates who are the key to a successful business. Although Compass Group s HERO, Aim Higher program is intended as an everyday form of recognition for all Compass associates, Eurest has developed a higher caliber, company-level recognition program, Recognizing a HERO. By submitting an associate nomination using the Eurest Recognizing a HERO Form, you are giving the associate the chance to receive a Eurest-branded HERO lapel pin and certificate of recognition in a hard-cover binder, being published in an internal communication, and even a chance to be one of 8 winners per Division to receive a $50 gift card! Please note that this program is geared toward recognizing individuals and not entire teams. In addition to empowering the associate, this program is also designed to motivate others by showcasing the associate s accomplishments through telling the story during service trainings and internal publications. How to Get Credit: 1. Write a detailed paragraph about why the associate should be recognized. Be sure to include performance feedback; call out specific behaviors that showcase the associate s attributes. 2. Collect photos, stories, comment cards, or letters from customers and peers that demonstrate how the associate went above and beyond the call of duty. 3. Complete the Recognizing a HERO form and the form and any supporting items directly to Alison Lambert at Alison.Lambert@compass-usa.com. HERO Awards: 1. Each submission meeting the criteria will receive a HERO pin and hard-cover binder containing a certificate of recognition for display. HEROes are encouraged to wear their Eurest HERO pin as a status symbol and reminder of their commitment to service excellence. There is no limit to the amount of pins an associate can receive. Additionally, HEROes may be recognized within Eurest's internal publications. 2. At the end of the Be-A-star program, 8 winners per division will be selected and awarded a $50 gift card each, in addition to their pin and certificate previously received. These winners will be selected at the end of the Be-A-star Program from all of the HERO submissions received throughout the year. Judging Criteria: Submissions will be judged on the action of the associate, as well as the submission. Be sure to include all details explaining why the associate deserves to be recognized. The more detail the better! Star Resource Links: Star 2 Achievement 4 Form Optional Recognizing a HERO

13 Due Date: June 17, 2016 You have two achievements for Star 3 and one Optional Achievement You must complete Achievement 1 & 2 to receive credit for Star 3. Achievement 1 Diversity & Inclusion. Achievement 2 Participation Builders Optional Achievement: Optional Achievement 3 Recognizing a HERO: Eurest's "Recognizing a HERO" program acknowledges and awards associates who go above and beyond their commitment to excellence. Achievement 4 - Associate and Unit Awards and Nominations: Leading the Field - Awarding Greatness: Now it s time to spotlight our GREAT associates. Go to the Be-A-Star Program Awards page to find the forms to nominate your star associates for eligible awards. Click on each achievement to see a full description and instructions. Star Achievement Links: Star 3 Achievement 1 Diversity and Inclusion Star 3 Achievement 2 - Participation Builders Star 3 Achievement 3 Optional Recognizing a HERO Star 3 Achievement 4 - Associate and Unit Awards and Nominations

14 Diversity & Inclusion Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team. How to Get Credit: Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the Be-A-Star website by the Star 3 due date. Activity: Diversity & Inclusion Training Programs Complete the checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description. Star Resource Links: Star 3 Form Diversity & Inclusion Diversity page on AltogetherGreat.com Diversity page on My Compass Diversity & Inclusion Training page on My Compass

15 MAP 2, MAP 4 Participation Builders Participation Builders are designed to encourage participation from non-users and increase check average. Some of our participation builder promotions have been created by teams in the field that have brought countless success stories with them. Whether you are exploring a different day part or getting your associates engaged, there are many ways to create excitement, increase your participation and drive sales. How to get started: 1. Explore the Participation Builders page on MyCompass. 2. Choose one or more of the ideas; Chef's Table, Pop-up Station, Afternoon Break, Ice Cream Social 3. Get your associates involved, take photos of your station and watch your sales grow 4. Complete the Participation Builders Achievement Form, don't forget to include photos. 5. Share your experience on Instagram #compassbas How to get credit: Complete the Participation Builders Submission form and upload to the Be-A-Star website. Award: One $100 gift card per region will be awarded to one manager with the "best" participation increase strategy. Judging criteria: Description of activity chosen; participation and sales stats, customer comments, etc. Number of awards: One per region Award date: June 30, 2016 Star Resource Links: Star 3 Achievement 2 Form - Participation Builders Participation Builders Page

16 Achievement 3 Optional Recognizing a HERO Our PEOPLE MAP This optional achievement is a wonderful way to recognize your associates who are the key to a successful business. Although Compass Group s HERO, Aim Higher program is intended as an everyday form of recognition for all Compass associates, Eurest has developed a higher caliber, company-level recognition program, Recognizing a HERO. By submitting an associate nomination using the Eurest Recognizing a HERO Form, you are giving the associate the chance to receive a Eurest-branded HERO lapel pin and certificate of recognition in a hard-cover binder, being published in an internal communication, and even a chance to be one of 8 winners per Division to receive a $50 gift card! Please note that this program is geared toward recognizing individuals and not entire teams. In addition to empowering the associate, this program is also designed to motivate others by showcasing the associate s accomplishments through telling the story during service trainings and internal publications. How to Get Credit: 1. Write a detailed paragraph about why the associate should be recognized. Be sure to include performance feedback; call out specific behaviors that showcase the associate s attributes. 2. Collect photos, stories, comment cards, or letters from customers and peers that demonstrate how the associate went above and beyond the call of duty. 3. Complete the Recognizing a HERO form and the form and any supporting items directly to Alison Lambert at Alison.Lambert@compass-usa.com. HERO Awards: 1. Each submission meeting the criteria will receive a HERO pin and hard-cover binder containing a certificate of recognition for display. HEROes are encouraged to wear their Eurest HERO pin as a status symbol and reminder of their commitment to service excellence. There is no limit to the amount of pins an associate can receive. Additionally, HEROes may be recognized within Eurest's internal publications. 2. At the end of the Be-A-star program, 8 winners per division will be selected and awarded a $50 gift card each, in addition to their pin and certificate previously received. These winners will be selected at the end of the Be-A-star Program from all of the HERO submissions received throughout the year. Judging Criteria: Submissions will be judged on the action of the associate, as well as the submission. Be sure to include all details explaining why the associate deserves to be recognized. The more detail the better! Star Resource Links: Star 3 Achievement 3 Form Recognizing a HERO

17 Achievement 4 Leading the Field - Awarding Greatness Congratulations you ve completed the program. Now the focus will be on you. Go to the Be-A-Star Program Awards page to see what we re looking for. Use the provided entry forms to nominate your operation and star associates for eligible awards. How to get credit: 1. Go to the Be-A-Star Program Awards page. 2. Read the award descriptions. 3. Complete nomination forms for any awards that your team or individual associates may be eligible for. 4. Read the instructions on the forms to make sure they are submitted correctly. Award date: Regional and National award winners will be announced by no later than August 31, 2016 You may also choose to participate in two optional Compass Group North America Awards: Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion. Star Resource Links: Be-A-Star Awards page Compass in the Community National Awards page Five-Jewel Award page

18 This is your opportunity to be recognized for your growth and success this year. Operations that earn all three Stars are Gold Accounts! Gold Accounts that also achieve budget through the 3rd Quarter are Platinum Accounts! Gold Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter. Platinum accounts will be rewarded with a plaque of achievement and publication in an internal newsletter. Click on Be-A-Star Program Awards and follow the instructions to submit your operation and star associates for Regional and National Awards. You may also choose to participate in two optional Compass Group North America Awards: the Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion. Click on the links in your online Be-A-Star Program to learn more. Awards Resource Links: Be-A-Star Program Awards page Optional Compass in the Community National Awards page Optional Five Jewel Award page

19 ABC (Above & Beyond the Call of duty) Hourly and Salaried Awards Judging Criteria: Must be from a 2 or 3 Star Account Stars completed in a timely manner Include information on why the associate should be recognized for an ABC award Submit your nomination directly to your Regional Be-A-Star Champion Number of Awards: 2 per region - 1 hourly and 1 salaried Regional Account of the Year ( 1 per region) Judging Criteria: Must be a Platinum (4 Star) account All paperwork (achievement forms for each star) submitted in a timely manner Include letters from clients, DM, RVP, RD, co-workers stating why your account should be considered, photos of great things your team has done, copies of special promotions, introduction of new programs, improving stations, financial gains etc. Tell your unit s story of the past year. Include the Regional Account of the Year Form with your submission. Be creative with your submission! Include video, auto run PowerPoint, scrapbooks, etc. Please submit in presentation format. Individual ed files will not be accepted. Submit your presentation directly to your Regional Be-A-Star Champion Top Performer of the Year (DM/RD) Judging Criteria based on: Be-A-Star Average is above a 3.0 Account Retention No lost accounts YOY Meeting budgeted PBO Achieving key business goals DSO achieved Compass DSO goal through P9 Model Market 98.7% or above through P9 Zero Out of Work days for a workplace accident Number of Awards: 1 per division with the TOP performer in the sector invited to Compass Night of Stars. National Account of the Year (1 per sector) Judging Criteria: Top performing Regional Account of the Year Selected by the Eurest CEO & team. Penta Award (RVP) (1 per sector) Judging Criteria: Highest Account Participation; Highest Star Average; Highest number of Platinum Units; Region making budgeted PBO through P9

20 Be-A-Star Awards Resource Links: Link to ABC Hourly Associate of the Year Form Link to ABC Salaried Associate of the Year Form Link to Regional Account of the Year Form

21 Compass in the Community North America Awards (Optional Participation) Due Date: July 15, 2016 Description of Activity: Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and associates contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those associates and accounts who best demonstrate this guiding principle. How to get credit: 1. Complete the Star Achievement s Compass in the Community form, adding a brief essay (maximum 500 words) description of the project should include: Community initiative(s) and their goals and objectives Level of support from operation/team associates Outcome of the project's efforts with information about its effect on outreach recipients, as well as account associates, client(s), customers, and vendors (where applicable) Any public acknowledgement received 2. The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide link address if posted on web). * Note: Videos can be no longer than 5 minutes in total length and not professionally produced. Include documentation of planning, execution and results (pictures, meeting notes, volunteer sign-ups, diagrams and graphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.). How to Submit: Send your form and submission to your Be-A-star Contact by Friday, June 24, 2016 (suggested date to all for top selections). Due Date for Division Entries: Each program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received by Summer Baruth, Inclusion Generalist, by Friday, July 15, 2016.

22 Number of Awards: Five One Gold award: $8,000 for charities and attendance at the Compass Night of Stars Celebration! One Silver award: $6,000 for chosen charities Three Bronze awards: $2,000 each for their respective charities Judging Criteria: Winning submissions have the following criteria in common: Outreach appeared to be a "way of doing business" Activities promoted sustainability for the recipient(s) and/or cause Activities made a significant and assessable impact Activities promoted team building and there was significant associate involvement Collaboration with other Compass and/or non-compass groups Goals of the community activity were clearly defined and focused Activities were well-planned, executed and outcome(s) measured and presented The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. ( It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions. ) Award Date: Site Contacts and Managers of winning submissions will be contacted by the mid-august CITC Awards Resource Links: CITC Star Achievement Form CITC Ideas and Suggestions PDF CITC Judging Form CITC Participation Certificate

23 2016 Five Jewel Award For Best Practices in Diversity & Inclusion (Optional Participation) Submission Due Date: July 29, 2016 Forward to: Mary Beth Toewe c/o Eurest 220 Commerce Drive Suite 330 Fort Washington, PA Diversity & Inclusion Defined Compass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers. Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. There are a number of different dimensions of diversity*, however diversity is simply what makes you you. Inclusion is the full engagement and development of all associates. Inclusion is what makes our * diversity matter. Inclusion fuels creativity, allows us to attract and retain a highly skilled workforce, and helps us to deliver positive business results. Visit AltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group. See Dimensions of Diversity diagram Submission Criteria: Diversity & Inclusion at Work Is there diversity among your team members? Do you leverage that diversity to create a stronger team? Have you created an inclusive workplace environment? If so, we want to hear from you! In your Five Jewel Award submission, highlight aspects of diversity among your associates and describe how you use the power of diversity & inclusion to build a stronger team, deliver great service and drive business results. Create an essay, video or scrapbook that answers the following questions: Participation: 1. How many associates are in your unit(s), department(s) or team? 2. How many associates participated and/or were involved in this diversity & inclusion initiative(s)? Partnering: 3. Did your unit/department/team partner with your client, community agency, non-company group, etc? If so, how?

24 Criteria 4. Tell us about your team s diversity (as defined above). How do you leverage this diversity? How do you create an inclusive workplace? Tell us about a project/solution/activity which demonstrates how you use inclusion to build a stronger team, deliver great service and drive business results. Result 5. What was the result of your project/solution/innovation? Is it transferable? Is it sustainable? Wow Factor 6. Your submission should include a WOW factor. A wow factor isn t limited to the look and feel of your submission s presentation, but could include a creative project/solution/activity/innovation. NOTE: Submissions must be individual unit or department submissions. Region and division submissions will not be accepted. To qualify for the 2015 Five Jewel Award, you must: Step 1: Complete the Star 3 Diversity & Inclusion achievement. Be sure to complete the Star 3 form. Step 2: Complete the Five Jewel Award activity outlined above. Ensure that all questions are answered and the completion criteria is met. Step 3: Submit an essay, scrapbook or video following the guidelines below. To submit for award consideration: Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in ONE of the below acceptable formats: An essay of no more than 1000 words A scrapbook, digital (i.e. PowerPoint or electronic file) or hard copy, displaying photos, associate testimonials, a summary, etc. (No longer than 15 pages) A video with photos, associate testimonials, a summary, etc. (Not to exceed 5 minutes) THE VIDEO CANNOT BE CREATED AND/OR PRODUCED BY A PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUST CREATE AND/OR PRODUCE THE VIDEO. IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible. Five Jewel Resource Links: Diversity & Inclusion Star Achievement form Mapping Our Way Forward PDF Diversity page on AltogetherGreat.com Diversity page on MyCompass.com Five Jewel Award page on My Compass (featuring past winners) Five Jewel Award Process and Judging Criteria PDF

25 Dimensions of Diversity Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. Many think of gender, race, ethnicity and age when they think of diversity, but there are various dimensions of diversity beyond those that we can see. The following diagram visually depicts this concept quite well: Primary - makes up our personality Secondary - reflects our lifestyle choices Organizational - represents the roles we chose Cultural - reveals how we re influenced by our cultural experiences Remember, no one dimension is more important than the other. All aspects of diversity are important and worth consideration.

26 If you have questions regarding any of the achievements or support materials in your sectors Be-A-Star Program, contact your Regional Be-A-Star Champion below. DELAWARE VALLEY REGION Eurest Be-A-Star ATTN: Len Gliwa 220 Commerce Drive Suite 330 Fort Washington, PA PH: (484) MID-ATLANTIC REGION Eurest Be-A-Star ATTN. Barbara Scott 820 Follin Lane Vienna, VA PH: (703) NORTHEAST REGION Eurest Be-A-Star ATTN: Keri Vitale 17 Cobblers Lane Beverly, MA PH: (978) GREAT LAKES REGION Cuna Eurest Be-A-Star 2000 Heritage Way Waverly, IA ATTN: Jessica Huntley PH: (319) Jessica.huntley@compass-usa.com SOUTHWEST REGION Eurest Be-A-Star 8585 E. Hartford Drive Suite 110 Scottsdale, AZ ATTN: Lisa Warchot JOHNSON & JOHNSON Eurest/Thompson Hospitality Be-A-Star 1302 Wrights Lane East West Chester, PA ATTN: Mike Pelonero PH: (610) CELL: (610) Michael.pelonero@compass-usa.com MID-EAST REGION Eurest Be-A-Star ATTN: Karin Eremias 445 Hoes Lane Piscataway, NJ PH: (732) Karin.eremias@compass-usa.com SOUTHEAST REGION Electrolux 3231 Paul R. Lowry Road Memphis, TN ATTN: Elyane Wright PH: (901) CELL (901) Elyane.wright@compass-usa.com HEARTLAND REGION Eurest Be-A-Star 211 Landmark Drive, Suite B-5 Normal, IL ATTN: Nicki Newby PH: (309) x200 FAX: (309) Nicki.newby@compass-usa.com GULF STATES REGION Transamerica ATTN: Glenn Tannenbaum 570 Carillon Parkway St. Petersburg, FL 33716

27 PH: (480) AMGEN/HP Eurest Be-A-Star ATTN: Debbie Jenkins 1040 NE Circle Blvd. Corvallis, OR PH: (541) BANK OF AMERICA Eurest Be-A-Star ATTN: Rick Brown Merrill Lynch Drive Pennington, NJ PH: (609) IBM/VERIZON/WELLS FARGO Eurest Cafe Be-A-Star 3201 N. 4th Ave Sioux Falls, SD ATTN: Tamara Thomas PH: (605) PFIZER/UTC/RAYTHEON Eurest/Thompson Raytheon Be-A-Star 235 Presidential Way Woburn, MA ATTN: Kim Gallo PH: (339) Kim.gallo@compass-usa.com CALIFORNIA REGION EXXON REGION PACIFIC NW/BP/CHEVRON REGION TEXAS REGION Eurest c/o SDG&E ATTN: Karen Gibson 8326 Century Park Ct San Diego, CA CELL: (619) Office: (858) Karen.gibson@compass-usa.com PH: (727) Glenn.tannenbaum@compass-usa.com APOLLO/MET LIFE/PROCTOR & GAMBLE Eurest Be-A-Star ATTN: Matt Farrer 2 P&G Plaza Cincinnati OH PH: (513) farrer.mj.1@pg.com BOEING Eurest Be-A-Star ATTN: Tolga Yilmaz 1301 SW. 15th Street MS Renton, WA PH: (206) tolga.yilmaz@compass-usa.com MICROSOFT Eurest Be-A-Star 1 Microsoft Way v-shaneu Redmond, WA ATTN: Shane Eubank PH: (425) euresthr@microsoft.com PRUDENTIAL Eurest Be-A-Star ATTN: Judy Reddington 100 Mulberry Street Gateway 3 Newark, NJ PH: (973) Judy.reddington@prudential.com EUREST SECTOR PARTNER Mary Beth Toewe 220 Commerce Drive Suite 330 Fort Washington, PA CELL: (215) marybeth.toewe@compass-usa.com

28 Your Be-A-Star Program is all in one place on the Be-A-Star website at beastar.compass-usa.com. The Be-A-Star website contains your sector s 2016 Be-A-Star program materials. On the website, you can upload any necessary submissions and, if required, claim Stars for your operation. To log into the Be-A-Star website, you must know your Operation Number and Password. If you need assistance with the Be-A-Star website, send an to your Regional Be-A-Star Committee or Be-A-Star Champion. See the Program Support section for a list of contacts.

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