Skills Framework for Tourism
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- Ross Peters
- 5 years ago
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1 Skills Framework for Tourism Programmes that broaden or deepen specific skills and knowledge for the various job roles in the sector Travel and Operations Job Role: Product And Experience Development Executive Full Qualification Programmes Specialist Diploma in Hotel Operations & Specialist Diploma in MICE & Events Providers Technical Skills and Competencies (TSC) Category Title Proficiency Level Modular Programmes Providers Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Business Development, Sales and Marketing Market Research Budgeting Business Performance Post Diploma Certificate in Customer-Focused Innovation Business Planning & Administration Statistics Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Business Business Excellence Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Continuous Improvement Contract Development and Financial Planning and Post Diploma Certificate in Customer-Focused Innovation Business Lean Six Sigma Total Quality Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Principles of Business Law Contract & Agency Law Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism 1
2 Business Enterprise Risk Financial Planning and Analysis Innovation Intellectual Property Stakeholder Strategy Implementation Tourism and Economic Development Vendor Risk and Administration Accounting & Finance Business Analytics Cost & Accounting Decision Support Applications Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Business Innovation & Strategy Product/Service Innovation & Design Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Business Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Events Post-Diploma Certificate in Hotel Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Business Innovation & Strategy Social Media Strategies Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Doing Business with China International Economics Managerial Economics Political Economy of Asia Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Business Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE 2
3 Human Resource Infocomm Technology Product Development, Content and Experience Change Technology Application Technology Scanning Product, Content and Experience Performance Tour and Travel Services Product and Experience Development and Delivery Certificate in Service Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation Selected Topics in Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism IT-enabled Business Transformation Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Post-Diploma Certificate in Events Certificate in Customer Relationship Certificate in MICE Certificate in Service Certificate in Tourism Service Operations MKT6 Services Marketing Generic Skills and Competencies (GSCs) Modular Programmes Title Proficiency Level People Leadership Program Leading through People Decision Making & Self Mastery Be an Achiever: ES WSQ Effective Interactive and Relationship (Supervisory) ES-IP-01G-1 Facilitate Effective Communication & Engagement at ES-IP-401G-1 Lead Workplace Communication and Engagement Modular Certificate in MICE Modular Certificate in Service Modular Certificate in Tourism Providers Absolute Kinetics Consultancy Pte Ltd Bootstrap Pte Ltd Charles Mann Training and Consultancy Pte Ltd Comat Training Services Pte Ltd Eben Consultants (Far East) Pte Ltd E-Square Communication and Training Consultancy Everest Innovation Pte Ltd Integrated Learning Systems Pte Ltd Post Diploma Certificate in Customer-Focused Innovation Business Communications
4 Communication Social Media Marketing & Communications (ES-IP-01G-1) (ES-IP- 401G-1) powered by John Maxwell PSB Corporation Pte Ltd Raffles Skills Lab International Training Centre Pte Ltd Developing Self Effectiveness for Business Performance Singapore Institute of The Facilitative Leader of Self-Managed Teams Creative Leadership and Self Development Skills Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Events Post-Diploma Certificate in Hotel to Maintain Professional Competence at Managerial Level (Contextualised) (Contextualised) Lead workplace communication and engagement ES WSQ (Level ) WSQ WSQ Service Design Modular Certificate in MICE Modular Certificate in Service Modular Certificate in Tourism The National University of Singapore Society Training Masters Workforce Institute Pte Ltd Trillion Training (S) Pte Ltd Trust Centre Civil Service College Institute of Systems Science, National University of Singapore Creative Thinking Post Diploma Certificate in Customer-Focused Innovation WSQ WSQ powered by ESSEC WSQ powered by Disney Institute Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Events Post-Diploma Certificate in Hotel 4
5 Alue Singapore Pte Ltd Emotional Intelligence: The Cutting Edge of Leadership Enhancing Team Effectiveness GROUP Excellence Emotional Intelligence (EQ) for Top Performance at Work for Managers & Supervisors WSQ Apply Emotional Competence to and Team Bond to Excel: Cultivate Workplace Realtionship CEQ Asia Pte Ltd Charles Mann Training and Consultancy Pte Ltd Apply Emotional Competence to and Team Modular Certificate in MICE Modular Certificate in Service Modular Certificate in Tourism Interpersonal Skills Post Diploma Certificate in Customer-Focused Innovation powered by John Maxwell powered by John Maxwell Leading for Results WSQ Emotional Work for Managers ODE Consulting Pte Ltd Raffles Skills Lab International Training Centre Pte Ltd WSQ Emotional Work for Managers - 16hr Advance your Influence & Communication Skills with Emotional Intelligence (Includes follow-up Group Coaching session) Advance Your Influence & Communication Skills with Emotional Intelligence Mastering Personal Effectiveness and Emotional Competence Singapore Institute of The Job of the Manager (JOMAN): Essential Managerial Techniques Singapore Institute of Apply emotional competence to manage self & others in Singapore Institute Of Retail Studies (SIRS) business context (SD) Apply Emotional Competence to and Others in a Business Context Build Positive Team Relationships to Optimise Team Performance Apply Emotional Competence to and Team Apply Emotional Competence to and Others in a Business Context Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Hotel and Diversity Workplace Training for Contribute to Customer Service over Various Platforms Effective Customer Service Skills (Module 2) WSQ Workplace Training for "Contribute to Customer Service over Various Platforms" Training Masters Workforce Institute Pte Ltd Caretech168 LLP Impact Seminars Pte Ltd Leacov Singapore Pte Ltd Loyal Reliance Pte Ltd Service Operations 5
6 Provide Value-added Customer Service Working Together for Professional Service (Engage to Delight) Winning Service (Version B) Singapore Institute of Hospitality Ascendo Consulting Pte Ltd Beacon Consulting Pte Ltd UP! Your Service: Achieving Superior Service (Version B) Workplace Training for Caretech168 LLP Service Orientation Basic WSQ Effective Customer Service Skills (Module 2) WSQ Workplace Training for "Provide Go-the-Extra-Mile Service" Modular Certificate in MICE Modular Certificate in Service Modular Certificate in Tourism DSI Academy Pte Ltd Eben Consultants (Far East) Pte Ltd Eduquest International Institute Pte Ltd Impact Seminars Pte Ltd Leacov Singapore Pte Ltd Lighthouse Global Training and Consultancy Pte Ltd Teamwork Post Diploma Certificate in Customer-Focused Innovation WSQ NTUC Learning Hub Pte Ltd WSQ powered by Disney Institute NTUC Learning Hub Pte Ltd Extra Mile Professionalism Serviceworks Pte Ltd Deliver Personalised Service Singapore Institute of Hospitality Singapore Institute of Retail Studies WSQ SE: Provide Excellent Customer Service Studyworks Pte Ltd Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Hotel Xperienz Pte Ltd Bootstrap Pte Ltd (ES-IP02G-1) Cambrian Academy Pte Ltd Synergizing for Success Building a Results-Oriented Team People Leadership Program WSQ One Dream - One Team: Manage Team Effectively Loyal Reliance Pte Ltd Modular Certificate in MICE Modular Certificate in Service Modular Certificate in Tourism Post Diploma Certificate in Customer-Focused Innovation powered by John Maxwell Building a High Performance Team (I) 6
7 Art of Leadership: Influence & Manage your Team for Results Developing and Engaging Your Team for Workplace Success Dynamic Planning and Execution for Managers Develop A Work Team Support Your Team Creatively Develop a Work Team Modular Certificate in Customer Service Excellence Modular Certificate in MICE Post-Diploma Certificate in Hotel Leaders to Develop Business Strategies and Governance Singapore Institute of Singapore Institute of Training Masters Workforce Institute Pte Ltd Trillion Training (S) Pte Ltd 7
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