Healthwatch Lincolnshire Minutes of Provider Network Meeting East Thursday 16 th June 2016 Sibsey Village Hall, Sibsey, Boston 10 am 12 pm

Transcription

1 In Attendance: Healthwatch Lincolnshire Minutes of Provider Network Meeting East Thursday 16 th June 2016 Sibsey Village Hall, Sibsey, Boston 10 am 12 pm Mark Lupton (ML) Acting Chair for East PNM Healthwatch Lincolnshire Rosemary Beale (RB) Occupational Therapist LPFT Vicki Corcoran (VC) Outreach Worker Terrance Higgins Trust Eddie Gasson (EG) Chairman Skegness Hospital Watch Katrina Hewitt (KH) Outreach Worker Terrance Higgins Trust Rachel Howlett (RH) Communication and Engagement LHAC Anne Knight (AK) Healthwatch Hub Welcome Club Woodhall Spa Carol Linton (CL) Healthwatch Volunteer Healthwatch Lincolnshire Sarah Mason (SM) Advocate POhWER Teresa McNally (TM) Urgent Care Matron LCHS Amanda Newman (AN) CAMHS Service Manager LPFT John Orgine (JO) Vice Chairman Skegness Hospital Watch Jennifer Robbs (JR) Public Borough of Boston Governor Lincolnshire Partnership NHS Foundation Trust Linda Sanderson (LS) Hospice Trust Manager Butterfly Hospice Jackie Skinner (JS) Dementia Family Support Manager Alzheimer's Society Steve Skinner (SS) Clinical Lead LPFT Ann-Marie Smith (AS) Information and Support Worker Headway Lincolnshire Kirsty Talkes (KT) Team Coordinator LPFT - Boston/Skegness S2C IAPT Teams Jayne Thomas (JT) Partnership Engagement AgeUk Lincoln Gill Williamson (GW) Bus Development - Comm Transport LCVS Kerry Woodcock (KW) Ward Manager LPFT Angela Bentley (AB) Office Manager Healthwatch Lincolnshire Apologies: Pauline Mountain Joyce Clark Greg Gilbert Cllr Sandra Harrison Claire Hornsby Ruth O Melia Ann Randall Healthwatch Lincolnshire Boston Breast Cancer Support Louth Mens Shed East Lindsey District Council Lincs East CCG St Barnabas Hospice St Barnabas Hospice 1 Welcome and Introductions. As Pauline Mountain had given her apologies for this meeting Mark Lupton welcomed all and a round table of introductions were carried out. LHAC Lincolnshire Health and Care; LPFT Lincolnshire Partnership NHS Foundation Trust; LCHS Lincolnshire Community Health Services; CCG Clinical Commissioning Group; HWL Healthwatch Lincolnshire

2 2 Minutes and Matters Arising. The minutes were read and agreed as an accurate record. Updates to the Action Log were given (as attached) with no further comments made. 3 HWL Update. A handout of the summaries which highlighted key themes and issues as reported to HWL for the months of February, March & April 2016 were made available to each attendee. Project work plans for 2016 ML explained to the group that HWL would be delivering fewer projects this coming year however advised that these were chosen to have the most robust impact upon outcome. These projects included: Delayed discharge Prescriptions and medications Care services Access to services for people living in rural communities Specialist dental services CAMHS (Children and Adolescent Mental Health Services) Preventative services Cancer services Diabetes Dementia Further details to these projects will become available as and when. Healthwatch Hub Network. ML reminded the group that the HWL Hubs network is still growing and for interested organisations/support/social groups to make contact with him for more information or to join this network: mark.lupton@healthwatchlincolnshire.co.uk Patient Stories. HWL are looking for patients or users of health and social care services to come forward and share their experience which in turn can be fed up to Trusts and Commissioners at board level to give a more powerful viewpoint of a patient pathway. Contact Mark for more information: mark.lupton@healthwatchlincolnshire.co.uk E-news. The free monthly e-news continues to be a good source of communication for connecting with HWL. Those who currently do not receive it are invited to register their details: info@healthwatchlincolnshire.co.uk 4 Lincolnshire Health & Care The Care Portal. RH presented the group with the latest update on the Care Portal (presentation attached). Questions raised by this group have been collated with those from around the other 3 provider network meetings and are to follow these minutes. 5 Lincolnshire Health & Care Self Care RH gave a presentation on the Community Directory of Services (presentation attached). Questions from the floor included: Q. How often is site updated? A. Updated information directly from groups listed. Contact Lincs2Advice to input anything incorrect/missing.

3 Q. Working group asked a number of questions of LHAC concerning Directory. Not yet received a response. Alzheimer s Society not listed on site where does the information come from? A. JT Forms may have been completed by a colleague as far back as a couple of years ago but now may need updating. Contact them directly. Take details and feed through to Lincs2Advice. Who???? Q. Any promotional materials for Lincs2Advice? A. Yes business cards etc. Will be at Lincs show promoting care portal and Lincs2advice. Q. Suggest screensaver to highlight service? A. Will take back to Lincs2Advice. 6 Provider Updates and Issues. VC Terrence Higgins Trust screening coordinator/health promotion in south Lincs. Services include HIV point of care testing. Currently trying to get the message out to hard to reach groups in the community. They have issues with traveller postcodes. Stigma is also a big issue can cause problems trying to get the message into certain public venues (bars etc). RB LPFT working with wellbeing to work for MH patients improve effectiveness Centre of excellence status received. Not providing in some areas Boston not covered and not a lot of cover in east and Spalding/Stamford. Take referrals from integrated community teams. Like all services they need more staff. AS JT CL GW SM KT JS Headway Lincs support patients/families. Support groups in county. Receiving funding for full time post for 3 years from Bromhead Charity. Wellbeing service/age UK they support ages 18 and upwards with things like telecare, adaptions etc. Self-Care Project Lincs West CCG piloting care navigator service. Discharge service & resettling service. Support individuals for 72 hrs following discharge. Also offer advocacy for older person. HWL volunteer Out in the community on behalf of HWL listening to views from members of the public about things such as hospitals/gps. Common issues include: discharge problems, no beds available A&E, no results when attending appointments etc. Lincolnshire CVS (Community Transport) Transport is still an issue. Patients are finding themselves not eligible for transport home because they can drive. They do link in with NSL and when dealing previously with them directly find the patient is entitled to transport. Free transport for health related/social transport. Advocate for POWHER They are the designated service within the county to support people who need to raise complaints regarding care and treatment funded by the NHS. Making sure that issues are fed back to services so that they are aware when there is a problem and can work to put things right. PALS (Patient Liaison and Advice Service) within the NHS Trusts do not deal with complaints - they deal with concerns which are issues that can be resolved within a few working days and do not require an investigation. Steps2Change talking therapy service. Various sites. MH work counselling/cbt. Wait for service strive to get wait timing down. Lot of work is done by telephone looking at developing online services. Alzheimer s Society They offer information and signposting. Support in various ways, ie power of attorney, until end of life, choosing care home etc. Provide learning programme for carers. Can profile match patient with a volunteer. Free service. Issues are GPs referring into the service, poor referral rate only couple from Lincoln, none east. Anyone can self-refer if they are a resident of Lincs. Why is there poor referral rate? GPs previously wouldn t diagnose because there were no services available, but now lot of services. Re-educate GPs? Advice to promote through practice managers. Already been to 14 surgeries but no referrals yet. Offered dementia friendly training.

4 LS Butterfly Hospice Provide respite/end of life support. 300 patients through unit. Only one person using bed last week but know there are people who need so trying to promote and raise awareness with Drs/GPs. Not just for cancer end of life. Provide respite for those in last year of life for maybe a week. Frustrating when people who need it are not being referred. TM LCHS - Moving towards consistent urgent care service. Patient access is walk in. Out of hours service by 111 appointment/home visit. Transport is a massive issue. People who call but have no transport, in east especially. Objective is to keep people at home. Lot of change going on. LACE transport did help previously. KW LPFT adult inpatient division - Recently employed 2 bed managers to look at adult inpatients and those placed out of county e.g. are they appropriately placed? News on PICU (Psychiatric Intensive Care Unit) unit in Lincoln, they will hear something later this year maybe, as long as planning permission granted, so another 10 beds in county for patients. KT LPFT Steps to Change Looking to publicise the service in local communities. Voice to change forums. Anyone can self-refer. AN LPFT CAMHS (Children and Adolescent Mental Health Service) Professional advice line/new crisis home treatment service 24 hrs. Out of hours provide eating disorder service running now 2 years plus. Pathway through service = problem is that people stay so long. Issues with south GPs giving incorrect advice and not referring. Service gap for young people with autism. Monitoring all GPs. Can keep in touch with HWL. RH LHAC On track for consultation in Nov. STP (Sustainability and Transformation Plans) on track. Mid July for options for public consultation. Case for Change document ready to go back end of next week. 7 Evaluation and Actions to be taken away. Actions to be added onto the log: 8 Next Meeting Dates. 9 Close HWL to take forward issues with patients and transport HWL to check NSL contract to confirm eligibility criteria for people who receive DLA mobility ML to share traveller liaison contact details with VC HWL to take forward issue with no referrals to Alzheimer s Society Thursday 22nd September am 12 noon at Admiral Rodney Hotel, Horncastle. Chair thanked all for coming and sharing useful information. M Lupton (Acting Chair) Lincolnshire East PNM 25 July 2016 Distribution: All Attendees & published on website

5 Name Job Title Organisation Contact details Rosemary Beale Occupational Therapist LPFT Vicki Corcoran Outreach Worker Terrance Higgins Trust Eddie Gasson Chairman Skegness Hospital Watch Katrina Hewitt Outreach Worker Terrance Higgins Trust Rachel Howlett Communication and Engagement LHAC Anne Knight Healthwatch Hub Welcome Club Woodhall Spa Carol Linton Healthwatch Volunteer Healthwatch Lincolnshire Sarah Mason Advocate POhWER Teresa McNally Urgent Care Matron LCHS Amanda Newman CAMHS Service Manager LPFT John Orgine Vice Chairman Skegness Hospital Watch Public Borough of Boston Lincolnshire Partnership NHS Jennifer Robbs Governor Foundation Trust Linda Sanderson Hospice Trust Manager Butterfly Hospice Dementia Family Support Jackie Skinner Manager Alzheimer's Society Steve Skinner Clinical Lead LPFT Ann-Marie Smith Information and Support Worker Headway Lincolnshire LPFT - Boston/Skegness S2C IAPT Kirsty Talkes Team Coordinator Teams kirsty.talkes@lpft.nhs.uk Jayne Thomas Partnership Engagement AgeUk Lincoln jayne.thomas@ageuklincoln.org.uk Bus Development - Comm Gill Williamson Transport LCVS gill.w@lincolnshirecvs.org.uk Kerry Woodcock Ward Manager LPFT kerry.woodcock@lpft.nhs.uk Mark Lupton Community Engagement Officer Healthwatch Lincolnshire mark.lupton@healthwatchlincolnshire.co.uk Angela Bentley Office Manager Healthwatch Lincolnshire angela.bentley@healthwatchlincolnshire.co.uk LHAC Lincolnshire Health and Care; LPFT Lincolnshire Partnership NHS Foundation Trust; LCHS Lincolnshire Community Health Services; CCG Clinical Commissioning Group; HWL Healthwatch Lincolnshire