Inverurie Respite Care Home Service

Transcription

1 Inverurie Respite Care Home Service St James's Court St James's Place Inverurie AB51 3TE Telephone: Type of inspection: Announced (short notice) Inspection completed on: 20 January 2017 Service provided by: Inspire (Partnership Through Life) Ltd Service provider number: SP Care service number: CS

2 About the service This service is managed by Inspire (Partnership through life) Ltd. Inspire provides care and support for adults with learning disabilities throughout the North East of Scotland. The care provider's head office is based in Aberdeen. This service is registered to provide care from 3.00 pm on Thursday until midday on Monday, for up to two adults with learning disabilities. The care is provided in a very sheltered housing complex situated near the town of Inverurie. There are two flats with en-suite facilities for people to enjoy their respite holiday. The Inspire vision statement is to empower people's life choices. Inspire's mission statement: To be a leading charity in the field of learning disabilities and other support needs by developing a range of competitive services to facilitate an inclusive and integrated community through involvement of people we support and employees, enabling empowerment of individuals and encouraging potential to build independent lives. Core values which Inspire commit to are ensuring involvement, encouraging new opportunities, listening and speaking up, offering possibilities, demonstrating innovation, building reputation and enabling empowerment. The service was registered on 28 July What people told us We sent the manager 14 care standards questionnaires (CSQs) prior to the inspection, which she posted to people using the service. At the time of inspection, we had received one questionnaire, which indicated the person was happy overall with the quality of care and support given by the service. The service had sent out questionnaires in December 2016 to people using respite. Some of the comments included: "Brilliant, get some time without your parents." "Staff are all nice." "I like having my tenant meeting as we decide what to do next time I visit." "I get to choose whether I go out for tea or stay in and cook." "I like going out to swimming, tenpin bowling and walks." Carers include guardians, relatives, friends and advocates. They do not include care staff. At the time of the inspection, we did not meet with relatives as they completed questionnaires sent out by the service in December Some comments included: "It is better than the Inverurie flat as they have planned activity time." page 2 of 6

3 "The kitchen is great." "XXX has been twice now and he has been involved in cooking and meeting other people at St. James Court." "XXX gets on well with staff and other clients." "XXX likes going to activities such as swimming and the disco." Self assessment The Care Inspectorate received a fully completed self-assessment document from the provider. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We were satisfied with the way the provider completed this and with the relevant information included for each heading that we grade services under. We also reviewed information we had received from the provider since our previous inspection. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good not assessed not assessed What the service does well The service was able to demonstrate very good performance for the quality of care and good for environment. Overall, we thought the service worked well to meet the health and wellbeing needs of the people they supported in respite. People who used the service, families/carers and external professionals were asked their opinions about improving the service. Good communication with families via one-to-one visits, , telephone or letter were used for keeping in contact. Support plans were reviewed at least every six months or more often if needed using the key working system in place. Outcomes were detailed in support plans with input from the service users and people who knew them best in order to ensure the respite stay was enjoyable. There were detailed activity plans in place for each respite user. This allowed people the opportunity to participate in meaningful activities. Some of which included: - swimming - arts and crafts - manicure/pamper session page 3 of 6

4 - museum/theatre - tenpin bowling - disco. Safe medication procedures were in place, which included audits and training for staff, including emergency medication. Any risk assessments or communication needs were identified and detailed in support plans. The service demonstrated that there were good systems in place to ensure the safety of residents, visitors and staff. A few of these included: - maintenance contracts for equipment - testing of electrical appliances - repair logs - visits from the Fire Service - training for staff in health and safety. Health and safety checks were completed regularly and accidents and incidents were recorded and looked at by the management team. What the service could do better There are personal emergency evacuation plans in place for residents, which detail what to do in an emergency. However, we thought the development of day and night evacuation routines should be done, as there is a difference in staffing levels at these times, which could affect how the evacuation is carried out. Staff had completed basic food hygiene training. The recording of food and refrigerator/freezer temperatures had improved. However, we noticed the food probe was being tested in only iced water. Food Standards Scotland Cooksafe guidance advises to test in boiling water also ( Even though we have identified some areas for improvement, we still felt the quality of care and support was very good and the environment was good. Therefore, we have not made any recommendations. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at page 4 of 6

5 Inspection and grading history Date Type Gradings 22 Jan 2016 Announced (short notice) Care and support 5 - Very good Management and leadership 24 Jan 2015 Unannounced Care and support 5 - Very good Management and leadership 10 Jan 2014 Unannounced Care and support 5 - Very good Management and leadership 11 Mar 2013 Unannounced Care and support Management and leadership 27 Jan 2012 Unannounced Care and support Not assessed Management and leadership Not assessed 14 Jan 2011 Unannounced Care and support Management and leadership 4 Jun 2010 Announced Care and support 3 - Adequate 3 - Adequate Management and leadership 3 - Adequate page 5 of 6

6 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 6 of 6