F O R G R E AT E R H E A LT H

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1 FOR GREATER HEALTH

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3 Whether you re sending medical records or retrieving them, it can be a complicated process. Layer on top of that the need to protect your revenue and leverage data in an impactful way. It s enough to keep you awake at night.

4 Through our expansive client relationships with both providers who hold the health data and those who are requesting it Ciox is uniquely positioned to access, facilitate and improve the management and exchange of protected health information. WE IMPROVE THE PROCESS BY: MODERNIZING workflows. FACILITATING access to clinical data through our extensive provider relationships, which enable access to health information to all those who need it regardless of location, EMR or requester. IMPROVING the accuracy and flow of health information helping clients achieve operational improvements, optimized revenue and better patient outcomes.

5 The average Medicare patient sees seven specialists each year 1 and that means records at seven different locations. Ciox can help you access them all safely and securely. 7,500+ HIM PROFESSIONALS ENABLE GREATER ACCESS TO RECORDS Even though there has been a huge increase in electronic health record (EHR) adoption, only 40% of the hospitals with EHRs have comprehensive systems. 2 That means each request from a health plan, patient or other requester can create a time-consuming interruption for providers staff. And without dedicated staff on the provider side, the process can lead to long wait times for requesters, who need those records quickly to ensure that patients get the right care, health plans achieve their quality ratings, and the legal community receives accurate documentation. Ciox is the single largest access point for meaningful health information in the country, and we re the only company with both provider and requester relationships. One-third of our employees are record release experts who are mobilized throughout all 50 states and Puerto Rico, and we can access any medical record at any time with exceptional service, accuracy and speed.

6 Ciox is the only partner with both provider and requester relationships. What does this mean for you? PROVIDERS We have the foresight to see when big requests are coming, and we can spread out that demand so it doesn t overwhelm your records staff. REQUESTERS We re connected to 75,000+ hospital and provider sites, which means we can get the records you need quickly.

7 9 out of 10 providers surveyed say they are satisfied with our retrieval services.3

8 7,500+ HIM professionals and record release experts 400+ EMR systems for record access 98 % client retention rate

9 100+ health plans served 1M+ unique requesters who need access to protected health information 3 out of 5 U.S. hospitals served 40M+ requests for health information reliably handled annually 40 years of health information management experience

10 12k+ records coded per week COMPREHENSIVE CODING AND AUDIT SUPPORT DRIVES GREATER REVENUE Coding is a time-consuming process that, if not done correctly, can have a big impact on patient satisfaction and revenue. In addition, every HIM department faces significant challenges in keeping staffing at ideal levels to meet quality and cash flow requirements. Our expert coding staff has the experience to conduct high-level coding for health plans and providers. We can provide a complete solution that allows you to outsource coding tasks, or we can partner with you to train your internal coders on how to code better and, as a result, achieve higher revenues using our Coding Gym training solution.

11 QUALITY CLINICAL DATA ABSTRACTION ENABLES GREATER EFFICIENCIES As your organization moves from paper charts or legacy EHR systems to more comprehensive, system-wide solutions, you surely have a great amount of meaningful information remaining in unstructured formats. We can help you abstract that real-world data and identify the information that s most valuable to your team and patients and that helps with core and quality measures. Our clinical research and data abstraction team can also help you glean essential data required for clinical research, enterprise-wide abstraction initiatives and registry services. Ciox has offered phenomenal services to our team. They are willing to assist with anything that we need in a timely manner. I have no complaints with their services, which is an incredibly rare find. We are very happy with their services and will continue to use Ciox for many years to come. SALEM HEALTH CODING SUPERVISOR

12 CIOX PLATFORM Hospitals FOR GREATER HEALTH Disease management Practices Pharmacies ELECTRONIC REQUEST DISTRIBUTION PATIENTS HEALTH PLANS PROVIDERS LIFE SCIENCES GOVERNMENT CODING SERVICES CLINICAL ABSTRACTION Population health Patient access to data Reimbursement improvement Legal discovery Continuity of care Labs Star ratings LEGAL SOURCE OF DATA DEMAND FOR DATA OUTCOMES

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14 REDUCING THE BURDEN ON PROVIDERS. ENABLING FAST, ACCURATE ACCESS FOR REQUESTERS. Ciox can help you simplify your internal processes, reduce your operational costs and gain transparency through real-time tracking. EFFICIENT, RELIABLE CONNECTIVITY. We operate at the highest level of efficiency to transmit information between hospitals, health plans, clinics, pharmacies, pharmaceutical and medical device companies, patients, and legal and commercial entities. SECURITY- AND COMPLIANCE-FOCUSED. We uphold rigorous privacy and security standards, exceeding industry requirements for maximum compliance, and have been Health Information Trust Alliance (HITRUST) certified. Our team completes more than 30,000 hours of combined training each year, so we re always up to date on the latest HIPAA and other industry trends and regulations. And we always remember that every record represents a real person, so every record must be secure. FAST TURNAROUNDS. We reduce turnaround time for requests, have a flexible staff to scale to any request volume and are digital wherever possible. 1. Pham, Hoangmai H., et al. Care Patterns in Medicare and Their Implications for Pay for Performance. N Engl J Med 2007; 356: JaWanna, Henry, et al. Office of the National Coordinator for Health Information Technology. Adoption of Electronic Health Record Systems among U.S. Non-Federal Acute Care Hospitals: ONC Data Brief 35. May Available at: data-briefs/non-federal-acute-care-hospital-ehr-adoption php. 3. Ciox post-retrieval provider surveys.

15 To learn more about how Ciox can help you manage and exchange critical health records: CALL (800) VISIT cioxhealth.com

16 CIOXHEALTH.COM (800)