PATIENT SATISFACTION: THE LITTLE THINGS ADD UP
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- Andrea Lewis
- 6 years ago
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2 PATIENT SATISFACTION: THE LITTLE THINGS ADD UP When they're in your hospital, your patients main concern is their health. But if you ask them how satisfied they were with their stay, they re likely to mention the things that can affect your HCAHP scores, like the noise level, the cleanliness of the things in the room, and their experience with the television. Good experiences with all these little things can lead to a positive overall experience, and maybe even higher patient satisfaction scores for your hospital. These are the things we thought about when we designed Gen4. We included key design features that will help you in your efforts to reduce noise, control infection, and offer a better overall patient room experience. On their own, little things like these might not mean much; but together, they add up to one more thing to be satisfied about.
3 MORE HOSPITALS CHOOSE GEN4 THAN ANY OTHER PILLOW SPEAKER. HERE S WHY: PATIENT SATISFACTION INFECTION CONTROL SOUND OPTIONS These days, patients expect more than A single hospital-acquired infection can cost 87% of hospitals recognize that they have a just quality care. They expect many of the your facility tens of thousands of dollars1, so noise problem2. If yours is one of them, you comforts of home in a peaceful environment, we made sure that Gen4 was fully sealed* to can minimize noise by using headphones and your patient satisfaction surveys will help prevent infectious contaminants from and a Gen4 pillow speaker with an optional reflect this. Gen4 gives them a quality TV getting into the pillow speaker where they headphone jack. Patients will be more satisfied experience that will help keep them satisfied, could be passed from patient to patient. In with their TV experience without being with its large, easy-to-press buttons, clear addition, Gen4 s smooth shape allows for distracted by noise, and nearby patients and sound, and comfortable shape. quick and easy cleaning. staff will benefit from a quieter environment. EASE OF USE AND DURABILITY PATIENT ROOM INTEGRATION REGULATORY COMPLIANCE Gen4 isn t just easy for patients to use, it s The pillow speaker is at the center of the In the US, pillow speakers are classified easy for your staff. We have 50 years of patient room experience, giving patients as Class 2 exempt medical devices, and experience integrating nurse call systems access to their care team, entertainment, and manufacturers must be registered with and TVs, so installation and reprogramming environmental controls, so we work closely the FDA. Curbell is fully compliant with all for new TVs is simple. It s also built to last, with the manufacturers of these systems government and industry regulations. Gen4 is with high-impact case material and flexible to make sure everything works together designed, manufactured, and tested to strict cable. But hospitals are a tough environment, seamlessly. This is part of the reason why standards (including UL 1069) to give your which is why we give you the option to easily Curbell is trusted by every nurse call system patients a reliable connection, and to give replace the cable, speaker, headphone jack, manufacturer in the US to supply the pillow you one less thing to worry about. and overlay in the field if they get damaged. speakers for their systems * units without a heapdhone or keyboard jack have an Ingress Protection Rating of IP54 as defined by IEC 60529
4 FULLY SEALED UNIT DURABILITY The sealed design reduces the potential risk of infectious fluids or solids settling into the unit even in the speaker area. The high-impact case material is designed to withstand over 100 drops onto a concrete floor without impacting its functionality. AUXILIARY FUNCTIONS The Gen4 platform allows for up to six auxiliary buttons to control lighting, temperature, drapes, nurse call requests, etc. A digital platform designed to meet your specific needs LARGE BUTTONS Large buttons are recognizable at a glance and easy to press. The clean layout makes contacting the Nurse and controlling TV functions simple. DirectAccess or DPS All Gen4 pillow speakers are available in two main styles: SUPERIOR SOUND Clear, high quality sound to increase patient satisfaction.. DirectAccess (our most popular format): the user can directly access individual channels through the numeric keypad. DPS: the user cycles through channels using the large channel up and down buttons COMFORT-GRIP CASE The lightweight ergonomic design mimics the comfort and familiarity of a home TV remote. Gen4 DirectAccess Gen4 DPS FLEX AND STRAIN RELIEF EASY-TO-CLEAN CASE The long flex relief was designed for longer life and greater flexibility. Internal strain relief prevents damage to internal components. The streamlined design facilitates quick and easy cleaning with most hospital cleaning agents. REPAIRABILITY You can utilize Curbell s repair service or choose to make basic repairs yourself, including quick cable replacement. ADDITIONAL FEATURES Ask us about our disposable headphones and ear buds OPTIONAL HEADPHONE JACK Plug in 1/8" plug earphones to create a quieter environment. Your patients will appreciate the ability to hear the TV better, and everyone else will appreciate the peace and quiet. ANALOG VOLUME CONTROL Analog volume is available to ensure independent patient control in situations where two devices (any combination of pillow speakers, beds, or Curbell Remote Entertainment Stations) control one TV. REPAIRABILITY Gen4 is built to last; but hospitals are a tough environment, which is why we give you the option to easily replace the cable, speaker, headphone jack, and overlay in the field if needed. for more information, call your Curbell representative at
5 GEN4 INTERACTIVE Curbell works with patient engagement system and Smart TV manufacturers to create Gen4 Pillow Speakers that are designed specifically for each system. Each pillow speaker gives you most features of our standard Gen4 Pillow Speaker, plus the ability to access and navigate through features specific to the patient engagement system or smart TV, like on-screen menus and guides. Contact Curbell or your patient engagement system manufacturer for more information. OVER FIVE DECADES OF INNOVATION 1960s 1980s GEN I 1990s GEN II GEN III ANALOG 2000s GEN III DIGITAL DIRECTACCESS GEN4 No one in the industry has more experience or expertise with pillow speakers than Curbell. We have over 55 years of history making pillow speakers for every major nurse call system manufacturer in the country. This experience is what the Gen4 is built on, and it s also the reason that hospitals across the country choose Curbell pillow speakers more than any other brand Curbell Medical Products, Inc. MAP628D
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